Supporter Services Manager

Do you love working with people?

Are you passionate about excellent supporter care?

Would you like to lead a team in a collaborative and creative department?

BMS is looking for a dynamic individual to lead our Supporter Services team and set the standards for excellent supporter care. In this role, you will manage a team of four, who receive and process donations, and help supporters with database changes, resource orders and general enquiries.

About you: The successful candidate will have excellent interpersonal skills and will thrive in a customer service environment. You will have experience of leading teams. We are looking for someone who can demonstrate they can set and monitor performance standards and continuously improve processes and systems. You don’t need to have any financial qualifications but need to be willing and ready to learn about databases and financial systems.

About us: BMS World Mission is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.

Why this role matters: This is an important role because you will be on the front line of building relationships and thanking our wonderful churches and supporters. You will be proactive in looking at ways to improve and deliver better care.

If you want to use your skills and qualities to lead and inspire a team and make a global impact, we want to hear from you.

If you would like to discuss this role further, please feel free to contact Geneve Neil, Operations and Resources Team Leader.