Supporter Engagement Administrator

As Supporter Engagement Administrator, you’ll play an important role making this vision a reality by keeping our supporters informed, engaged and recognised for their contribution. 

The key purpose of this role is to be the first point of welcome for both organisations, handle supporter enquiries as well as making sure that supporters feel engaged and appreciated.   

All We Can/Y Care International is looking for a Supporter Engagement Administrator to join our small and dynamic team and make a difference through engaging with our supporters. In this role, you’ll help us to maximise our income, so together with our partners we can support more people to fulfil their potential.

All We Can is an international development and relief organisation, working to see every person’s potential fulfilled. It was founded by the Methodist Church in the 1930s.  

Y Care International supports local opportunities for vulnerable young people and their communities across the globe, to change lives for the better. It was founded by Sir Terry Waite in collaboration with the YMCA movement in the 1980s. 

From 1 September 2021, All We Can and Y Care International began a formal, strategic partnership – combining efforts to tackle poverty, inequality and injustice in some of the world’s most marginalised communities. We work as one organisational team, presenting as two unique brands, fulfilling two separate, but symbiotic, strategies. 

At All We Can/Y Care International we want to see every person's potential fulfilled. We work through partnership alongside our global neighbours most impacted by disasters, poverty and injustice to enable flourishing and resilient communities.  

Key responsibilities of the role include: 

• Managing the info@ email inboxes and incoming phone calls to ensure supporters’ enquiries are addressed.  

• Administrating community fundraising and sponsored events, including marathons and local fundraisers and coordinate the advertising of these with the Communications Team. 

• Work in collaboration with the Communications & Advocacy Team on developing responses to press related stories or announcement and Q&As for new campaigns, and emergencies.  

• Collect and communicate relevant stories, trends and activities from supporters to the wider team where appropriate.  

• Input information into the database pertaining to supporters, ensuring that records are updated on a regular basis.  

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Requirements of the role include: 

• Good interpersonal skills, including a friendly telephone manner and the ability to build cross-cultural relationships. 

• Good numeracy and literacy skills and attention to detail.  

• Excellent customer or supporter service experience and a can-do approach to problem solving and new challenges. 

• Proficient in computer skills, including use of Microsoft Word, Excel, Outlook and PowerPoint. 

• Ability to work effectively in a team.  

For full list of responsibilities and role requirements, please see the application pack.