Information and Advice Manager

Permanent, full-time

Based in Greenford/Lido West Ealing

Salary: £35,000

We are seeking  an Information and Advice Manager who will develop, manage and be responsible for effective delivery of the service.

About the Service
Age UK Ealing information and Advice Services is one of the most important services the organisation provides, enabling and supporting older people in Ealing to live healthy and independent lives.

The service provides a helpline 9.30 am to 4.30 pm 5 days a week providing information advice and guidance to older people, their families, their carers, adult carers and people with long term health conditions.

Key Responsibilities

Some of the key responsibilities in this role include:

• Managing the team of the information and advice service
• Managing and maintaining a caseload of clients
• Ensuring the effective delivery of the service so that is meets targets and funder requirements
• Ensuring compliance with requirements of the relevant quality standards (QAS and IAQP)
• Managing network/liaison with other local key stakeholders and organisations

Who we are looking for

We are looking for someone with experience managing a quality assured Information and Advice service, including internal case reviews and Independent File Reviews.
You will have experiencing supervising and/or supporting staff to give quality advice or information to clients.
You will also have experience in Partnership working.
Ideally you will have experience working with very vulnerable people.

This role is office-based with some community activities in the borough of Ealing. The role is Monday to Friday 9.30am - 4.30pm.

For further details on the position, please refer to the Job Description attached.

How to Apply

Interested candidates are invited to submit their CV together with a supporting statement explaining why they are suitable for this role.

Your CV should be no more than 3 sides of A4 paper, and the supporting statement should be no more than 2 sides of A4 paper.

Shortlisted candidates will be required to complete a Declaration Form and Equality, Diversity & Inclusion Monitoring Form.

This post is offered subject to a satisfactory Disclosure and Barring Service (DBS) check and references.

Closing date: Monday 15th September 2024

Interviews: Tuesday 24th September 2024

Only shortlisted candidates will be notified.        

Equal Opportunity Employer: Age UK Ealing strives to be an Equal Opportunities employer. Age UK Ealing is committed to safeguarding and promoting the welfare of older people and all vulnerable groups within the London Borough of Ealing, and requires all staff and volunteers to share this commitment.