Advice / Information Jobs in South East

Do you have the skills to support and mentor men in their recovery? We are looking for someone with a heart for addiction recovery work to join the friendly staff team at Yeldall Manor, a Christian drug and alcohol treatment centre for men, near Reading. We are a healing community with a holistic approach, supporting men with addiction problems to heal, transform and thrive.

The role of Recovery Support Keyworker involves one-to-one and group support with our residents; encouraging and supporting them in all practical aspects of their recovery including objectives and goals, leave and visit planning, behaviour and health, housing and employment matters. You will be a committed Christian, with excellent inter-personal and the ability to implement firm but caring boundaries, plus good administrative abilities, able to complete care planning and risk assessments. The rewards of being part of men turning their lives around is immense!

If you would like to join our committed and friendly team, and have the skills necessary to support men in their recovery, then we would like to hear from you. Please see our JD attached for more information.

This is a full-time, permanent role for 40 hours per week, including occasional evenings and weekends (part-time work could be considered for the right candidate).

Yeldall Manor is a Christian organisation, and this role has an occupational requirement that the successful candidate be a committed and practising Christian (in accordance with Schedule 9 of the Equality Act 2010). If you are in recovery, a minimum of two years’ demonstrable clean time is required. This position is also subject to a satisfactory enhanced DBS check.

Please use your covering letter to explain your suitability for the role as outlined in the job description.

Fundraising Consultant

We have an exciting opportunity for an experienced Fundraising Consultant to join an exciting charity that aims to be the natural choice for emotional, befriending and advocacy support to cancer patients.

Position: Fundraising Consultant

Location: Milton Keynes

Hours: Part-time, 10 hours per week

Salary: £15 per hour

Closing Date: 1st November 2024

Please note – the organisation will be interviewing candidates as they apply, so early applications are recommended.

About the Role

We are a dedicated cancer support charity, providing essential emotional and practical support to cancer patients and their families. We aim to improve lives, bring hope, and make a lasting difference. We are seeking a passionate and results-driven Fundraising Specialist to help us grow our impact by securing critical funding to support our programs and services.

Key responsibilities of the Fundraising Consultant include:

• Develop and execute comprehensive etc, to achieve ‘monthly, half-yearly and annual goals’.
• Collaborate with the CEO to create and deliver engaging social media content
• Cultivate relationships with donors, Trustees, sponsors, and corporate partners.
• Organize and manage fundraising campaigns, events, and donor stewardship initiatives.
• Collaborate with the CEO to create engaging content that drives donations.
• Manage fundraising progress with detailed reports.

About You

We are looking for an experienced fundraiser who has a positive ‘can do’ attitude, work on their own and in a team. They must be extremely organised and self-motivated and care deeply for the cause.

To succeed in the role of Fundraising Consultant your key skills will include:

• Ideally a proven track record in fundraising, with a minimum of 2 years of relevant experience.
• Creative ability to implement/assist social media content to support fundraising activities
• Strong knowledge of fundraising techniques, donor relations, and event management.
• Excellent communication and interpersonal skills; confident in building relationships with donors, businesses, and stakeholders.
• Creative thinking with the ability to develop new fundraising ideas and campaigns.
• Self-motivated and capable of managing multiple projects with strong attention to detail.
• Passionate about supporting cancer patients and making a meaningful impact.

About the Organisation

The employer is an independent charity that provides emotional and practical support to cancer patients. It was named after one of its patients Alan Dumbell. He felt that although he had a loving family supporting him, he still felt lonely and lost at times and to have someone to talk to who understood what it is like to have cancer or support someone through cancer would have meant the world to him at this time.

Their wonderful volunteers can support patients by sitting with them at appointments or on the ward, providing support to the patients and their families by referring them to relevant services and providing telephone support at home and they can also be there at the end of life. They aim to be your 'pal' and be that person who can eradicate stress from the patient and their family.

You may have experience in areas such as Head of Corporate Fundraising, Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Fundraising, Fundraising, Fundraising Manager, Fundraisers, Major Donor, Philanthropy, Income Generation Manager, Income Generation, Sales Executive, Sales Manager, Business Development Manager, Business Development, Account Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an Employment Specialist.

We are looking for an Employment Specialist to join our team in Leatherhead, Surrey. We help individuals with mental health problems to find paid employment. We also support people to retain their employment when they are struggling at work due to their mental health. We also advise and support employers about mental health in the workplace. But its only possible with the help of people like you.

Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements with local organisations/employers. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment focused goals and provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with community mental health teams and have the initiative to develop and promote the service. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.

As well as a good understanding of mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and a willingness to travel in the local area and to work outside of office hours as required.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience. 

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Citizens Advice Tandridge District have an exciting opportunity to join our small friendly advice team as an Advice Service Manager, working in our Caterham and Oxted offices.

The successful candidate will be responsible for and have:

· Great interpersonal skills and an advice background to manage our advice services.

· They will be responsible for the day to day delivery of our advertised advice services, including supporting training, overseeing and supervising the quality of advice given and managing performance of staff and volunteers.

· The ability to bring out the best in the team, as well as to ensure the highest quality of advice across our core service and varied projects.

· Be a trained Advice Session Supervisor/ or knowledgeable generalist adviser/caseworker and/or willing to complete the appropriate training.

· You will be part of the senior management team, inputting into the running of the office, developing relationships with relevant stakeholders and funders where appropriate and promoting our service.

· You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.

· The role includes providing cover for Advice Session Supervisors and filling short-term gaps in staffing as necessary.

· We will consider applicants who have experience of working in the advice sector and of managing volunteers

Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.

You’ve got an understanding of mental health issues and substantial experience of working in employment services. All you need is the perfect environment to put your skills to great use. Welcome to Waythrough as a Service Manager.

Right now, we’re looking for someone like you to manage the day-to-day running of our Employment service in Aylesbury at the Sue Nicholls Centre. We’re a job regain, return and retention service embedded and working alongside Oxford Health NHS Talking Therapies and our team provides support, advice and guidance to people in work as well as those either out of work or off sick. As well as ensuring the quality of service and support provided to people who use our services, with support from our Regional Operations Lead, we’ll rely on you to manage service contracts and line manage front-line staff. Whether you’re carrying out an induction, undertaking an investigation, putting team development plans in place or providing support to our business development team, one thing’s for sure – you won't be short of challenge and variety.

We expect you to have substantial experience gained managing a caseload of individuals with mental health and employment needs, as well as being outcome-driven and able to lead by example using your firm but inclusive management style. You’re open and encouraging too and have lots of tact and diplomacy. What's more, you're great at managing conflicting priorities on time and have a flexible attitude to working hours. And, if you have experience of carrying out investigations, writing reports/recommendations or managing budgets, even better, although it's not essential.

The post holder will need to have a full and clean driver's licence and access to their own vehicle.  We offer great benefits including non‐contributory life assurance policy (to the value of 3 x annual salary), a contributory pension scheme and employee assistance programme.

The Service Manager role will report to the Waythrough Regional Operations Lead, who will provide regular supervision and support.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Are you passionate about evidence and research? Do you have experience of creating and sharing actionable insights? If so, its an exciting time to join Samaritans’ Research and Evaluation team!

As Evidence and Insight Officer, you will help to ensure we are evidence-led and well-informed by finding new and engaging ways to translate, synthesise and generate evidence and insights related to suicide prevention.

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• Salary: £32,500 - £35,000 per annum
• Permanent role
• Full time (35 hours per week)
• Hybrid working: linked to our Ewell (Surrey) office, with home working and the option to work from our London office too
• In-person working: Meeting in person and working collaboratively are things we value. Mandated in-person meetings will be in place from Jan ’25. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. This is around 2 days per month.
• We are passionate about flexible working; talk to us about your preferences

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Key responsibilities:

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• Coordinating and developing Samaritan’s core evidence base and the provision of evidence related to suicide and self-harm, including by monitoring official suicide data, and creating evidence summaries for staff and volunteers.
• Identifying research gaps and generating new evidence to improve our understanding of the experiences of people with lived and living experience of suicide, self-harm, and Samaritans’ services.
• Providing high quality and timely evidence and insights support to internal and external audiences.
• Taking a lead role in ensuring that all research across the organisation is conducted in line with our research ethics policy, and providing secretariat to Samaritans Research Ethics Board.

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Job Specification available here. 

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About you:

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We are looking for someone with excellent organisational and communication skills, who is pro-active and passionate about best practice in evidence synthesis, research design and delivery, and the communication of insights.

The ideal candidate will have:

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• Excellent understanding of quantitative and qualitative approaches to evidence gathering
• Proven ability to analyse and critically assess all kinds of evidence
• The ability to turn complex information, including quantitative data, into key insights and recommendations for different audiences
• Experience in survey design and administration
• Knowledge of a broad range of research ethics and integrity issues

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Our benefits:

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So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.

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Hybrid and flexible working

We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

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Being Inclusive

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Application

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If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and answer a number of application questions including the following Questions;

Why do you want to work on suicide prevention and what do you think might be challenging about this topic? (300 words max)

Tell us about a time you completed an evidence review. (300 words max)

What factors do you think are important when considering the quality of a piece of published research? (300 words max)

Applications close Sunday 20th October. Video interviews to be held on the 29th and 30th October.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone. 

Crisis Recovery Worker (Mental Health Liaison Team)  
Post no: 613  
Salary: £24,088 per annum (£11,881.24 actual)  
Contract: Permanent  
Hours: 18.25 hours, 3 days worked flexibly across Monday – Sunday (4:00pm – 10:00pm)  
Location: Milton Keynes 

This role is an exciting opportunity to work alongside the Mental Health Liaison Team at Milton Keynes University Hospital to support individuals presenting on hospital wards with a mental health crisis and deliver one-to-one crisis focused support, whilst also supporting them to access the Crisis Café, other Mind BLMK services or other external services within their local community. 

Working alongside the Mental Health Liaison Team at Milton Keynes University Hospital the Crisis Recovery Worker will support individuals presenting on hospital wards with a mental health crisis in the evenings/weekends and deliver one-to-one crisis focused support.

Service Delivery 

• Effectively and thoroughly assess levels of risk for people accessing the service. 

• Take a holistic approach based on the individuals needs and enable individuals to explore the situation affecting their mental health and wellbeing and support them to access the Crisis Café, other Mind BLMK services or other external services within their local community. 

• Work with individuals to co-produce a safety plan to address their crisis, based on the persons situation, coping strategies and mechanisms in place. 

• Work in an agile between other Mind BLMK services including Milton Keynes Crisis Café, Milton Keynes Young Person’s Sanctuary, 111 option mental health and cover where needed. 

• Bring the expertise and value of voluntary sector to the statutory environment and work in a collaborative and blended way. 

• Bring a pioneering spirit to the role and a willingness to work on a new, innovative project.Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises). 

• Identify and build good working relationships with the CNWL, community groups, relevant services and activities for partnership work and signposting. 

Entitlements/benefits: 

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata) 

• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%) 

• Optional Health Plan 

• Discounts available through Blue Light Card & Tickets for Good 

• In-house and external Learning and Development as appropriate for the role. 

• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working) 

If you have a passion for working in mental health and possess the required skills, we would love to hear from you. 

Closedown: 5pm on Wednesday 16th October 2024  
Interview: TBC  
Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Start date: ASAP 

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008. 

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check. 

No agencies please. 

Internally the job title will be Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough’s Croft House as a Recovery Worker.

Right now, our Croft House Supported Housing service in Surrey is looking for Recovery Workers to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery.

So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Location: Remote, with regular meetings in London, UK

Hours: 2.5 days per week

Sustainability First is a leading UK think tank and charity that acts as a critical friend to businesses, regulators, governments, and civil society, to create more sustainable energy and water sectors in the UK. We work tirelessly to advocate for policies that support environmental and consumer protection and to engage the public through accessible and impactful communication. We believe that it is possible to create a thriving economy that respects environmental limits and enables social equity.

Role overview:

We are seeking a dynamic and committed Advocacy and Communications Officer to join our team. This new role is integral to amplifying our voice with decision-makers, including business leaders, senior officials in central government and regulatory bodies, and amongst politicians. You will help to shape public policy and drive our communications strategy.

The ideal candidate will have a strong background in advocacy, excellent communication skills, and a shared commitment to our values. This is an excellent opportunity to develop a core role in our charity, as well as make a tangible impact on the environment and social equity in the UK. We will also be rolling out a refreshed brand and updated website – you will have the opportunity to help us make the most of our new branding.

What we offer:

• A supportive and inclusive working environment
• Opportunities for professional development and career progression
• The chance to make a tangible impact on environmental and public policy, and public awareness
• Flexible working hours including remote working
• 25 days' annual leave, pro-rata.

For further information and to apply, please visit our website via the ‘apply’ button.

Closing date: Sunday 3rd November 2024.

Sustainability First is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

As an IDVA, you will be able to effectively work with men experiencing domestic abuse, and supporting them to increase their safety and reduce harm. You will be providing high-quality, front-line service to prioritise risk, primarily focusing on males aged 18+.

Due to the funding of this job role, you will need to be willing to travel to different Boroughs within London and carry out lone working to spread and raise awareness of the DAVE Team, meeting with other services to create partnership working to ensure our clients receive the best ‘wrap around support’.

About Us

The Refugee Council is one of the leading organisations in the UK working with people seeking asylum and refugees.

Our operational teams based in various locations throughout England provide advice and assistance across a wide range of issues, including helping people seeking asylum through the complexities of the asylum system, addressing issues of destitution, and assisting refugees and people seeking asylum to access key services including housing, welfare benefits, health, education and employment.

About our Children’s Services

The Children’s Service are responsible for delivering services to separated refugee children. The service also leads on raising the profile of their clients and advocates on their behalf. Supporting this work, the service also promotes good practice to statutory and voluntary agencies and supports the Refugee Council Advocacy and Engagement Team to influence government to improve policy decisions and policy making at a national level.

About our Independent Unaccompanied Asylum-Seeking Children Support Service

The focus of the Service is to offer advice and support to separated children, particularly around their asylum application, and to signpost and refer children to statutory and voluntary agencies, working with local authorities to ensure that appropriate services are provided. This service is contracted by the Home Office.

Your Main Duties and Responsibilities

We support separated children across England and part of our service is a team of staff based at the port of Dover, working 24/7 to provide a temporary safeguarding service for children arriving there, ensuring that their basic needs are met while they await transfer to the care of a local authority. The unit is reactive to the needs of clients, who may arrive at any time, and staff are expected to cover a variety of shifts.

You will be expected to:

•  Work in the best interests of the child.
• Assess the basic needs of newly arrived clients and provide an appropriate service, including food, clothing, and access to hygiene facilities.
• Recognise indicators of confusion or distress, and respond according to the needs of the situation.
• Ensure all safeguarding issues are responded to, reported and accurately recorded using the appropriate internal recording mechanisms.

For more information on the role and to apply, please visit our website via the apply button. 

Closing date: 22 October 2024. 

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. 

About the Organisation:

The Just Finance Foundation (JFF) seeks to create a financially resilient nation where every individual has equal opportunity to thrive. JFF works with schools, communities, the banking sector, policy makers and regulators, to equip the people who families trust with the confidence, knowledge, and inspiration to educate the next generation and build financially capable communities. The Education team’s focus is currently developing and promoting financial literacy tools for primary schools to help children and their families learn about money.

The Role:

We are looking to support our small but ambitious organisation with a part-time Impact and Insights Manager. This new role will implement positive systems to allow feedback and learnings to be shared and incorporated into ongoing programme development.

As the Impact and Insights Manager, you will work with the Head of Financial Education to refine and improve the overall approach to JFF’s impact management processes and outcomes framework. This will begin with developing a specific M&E and content gathering approach to our current work in schools. Using our recently developed Theory of Change framework, you will build and oversee our strategic path to effectively gathering impact data and insights. From there, you will work to broaden this approach to support the goals of the organisation by designing, planning for and implementing the means by which long term outcomes are measured.

The Person:

What we’re looking for:

• A proactive self-starter who thrives in an environment that rewards self-direction while working to achieve set targets and outcomes.
• A detail-oriented planner who is keen to work out the “how” and not just the “what” of how impact data will be gathered, and insights will be analysed.
• An experienced data enthusiast who values the process of effective gathering, analysing, and storing of data and regularly seeks ways to improve data approaches.
• A creative innovator keen to use our Theory of Change to design an M&E approach and methodologies along with any supporting resources required.
• A strategic leader who is excited to initiate an impact driven approach across the staff team, with the full support of the leadership team.

What We Can Offer You:

The Financial Education team is at the forefront of Financial Education in the UK. This is an ideal opportunity for an experienced and innovative professional to make a significant contribution to the future wellbeing of our children and communities. This role will allow you to clearly demonstrate and evidence your ability to create, drive, and deliver on strategy within an M&E context. You will be empowered in your work by a leadership team that is keen to move towards a more data driven environment and a delivery team that are supportive, friendly, and determined to make a difference.

To Apply: Please see the full Job and Person Descriptions attached. Send your CV and a cover letter of no more than 1.5 pages no later than 9am Monday 21st October. If you have any questions or wish to discuss the role further, please do not hesitate to contact us by email to arrange an informal chat with the Head of Financial Education.

Potential Applicants: If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you. We don’t expect everyone to meet all the criteria listed.

Responsible to: Projects Manager

Salary: £27,1727 – £31,659  full time equivalent salary depending on experience. (Lower rate for trainee, higher rate for qualified supervisor, mid range for trained adviser).

Hours: Full time, Part time considered

Location: Hove Town hall – blended and remote working also considered

Job outline:

Citizens Advice Brighton & Hove are currently seeking to recruit trainee or qualified Debt Advisers to join our thriving charity. We would also consider someone able to offer Technical Debt Supervision as part of the role. 

The purpose of the role is to provide tailored advocacy, advice and support to individuals and families struggling with debts, and provide them with help to overcome and prevent them from falling into similar situations again. This is a local service, working with communities within Brighton & Hove. For more details about this rewarding opportunity and how to apply please go to our website to read the full job inormation pack.

We’re here to give advice to everyone, and understand that diversity in  our workforce is the best way of understanding the varying needs of the  city around us, so we welcome applications from all communities. 

Qualifications: The successful candidate will ideally have the required specialist debt advice accreditation and have completed training to caseworker level. for trainees, full training would be provided for the right candidate, although some experience of advice giving or knowledge of financial services would be beneficial. 

Application deadline: 28th October 2024 at 9am

Expected interview date: 4th November 2024 

To apply please send your CV and a covering letter to our email address.

Your covering letter should outline why you feel you are suitable for the role, using the job description as a guide. Unfortunately, unless we receive these, we will not be able to take your application any further.

The closing date is midday on 23rd October 2024.

We particularly welcome applicants from the underrepresented and diverse communities we support in Buckinghamshire/ Milton Keynes.

JOB DESCRIPTION

Job title: Young Carers and Young Adult Carers Team Leader

Job aim: Our carers, aged between 5 and 25, provide support to a parent, sibling or other family member due to disability, a long-term illness, poor mental health and/or addiction. You will lead and provide day to day operational management to the Young Carers (YC) and Young Adult Carers (YAC) team so that they can effectively provide support to these young people, whilst also raising awareness of Carers Bucks services across Buckinghamshire.

Location: Hybrid. A minimum of 2 days a week from home with the other days working flexibly from home or in the community, as agreed by your line manager, with attendance at our Aylesbury office as and when required.

Annual Leave: 25 days annual leave (which increase with long service) + bank holidays.

Benefits: 3 Christmas closure days

Up to 5 days paid Carers Leave

               Employee Assist Programme

Free annual flu jab

Free annual eye test

Work equipment (laptop/phone)

Salary: £27,918/ annum

Hours: 37 hours per week (you will need to have flexibility to work on occasional weekends and the evenings for pre-planned events for which you will receive TOIL

Duration: Fixed Term for 1 year, with possible extension.

Responsible To: Young Carers and Young Adult Carers Service Manager

Main Responsibilities:

These include, but are not limited to:

• Act as the Designated Safeguarding Lead and attend regular training and refesher courses.

• Day to day management of the YC/YAC team- establishing and maintaining a positive and effective working environment and dealing promptly with any interpersonal issues

• Day to day operational responsibility for the effective running of the YC/YAC services.

• Ensure that all new referrals, and all queries from current registered YC/YAC, are dealt with in a timely and efficient manner, and to the highest possible standard.

• Carry a caseload, both individually and alongside your team.

• Ensure that staff have the support and resources they need to run targeted sessions, clubs and activities which effectively meet the needs of YC/YAC.

• Ensure there are enough staff to cover the service at all times and assist with recruitment when required.

• Ensure that staff work in an integrated way with their colleagues in the Adult Carer Team, and at our sister charity Carers MK, in order to achieve the best possible outcomes for carers of all ages across the region.

• Ensure that all data relating to carers is stored correctly using our internal database, Charity Log.

• Create and review reports using Charity Log, for the purposes of monitoring and to help identify gaps in the service.

• Work with the Service Manager to develop services and maintain an in-depth understanding of the needs of the YC/YAC who are accessing our services.

• Actively promote inclusive practice.

• Lead and facilitate team meetings.

• Provide staff with feedback regarding their individual performance via quarterly supervision sessions and annual performance reviews.

• Provide staff with information relating to the organisation’s performance against operational targets during your regular team meetings.

• Work with the team to support and supervise volunteers recruited on behalf of the YC and YAC service.

• Ensure the team have had all the training they require to perform their duties and liaise with the Service Manager to source external training (or deliver internal training) where appropriate.

• Be proactive in assessing your own training needs and undertake relevant training accordingly.

• Be committed to representing and supporting the diverse communities in the local area and actively promote our services to those communities and groups who may not currently be accessing them, ensuring that our offer is in line with their specific needs.

• Develop and maintain relationships and referral pathways with Health and Social Care, Education and other voluntary sector organisations, and ensure staff have a good understanding of these.

• Check and authorise staff expenses, supplier invoices and credit card spend and liaise with the Operations Manager on these matters as needed.

• Manage activity budgets in line with Service Manager’s requests.

• Represent Carers Bucks at promotional events, conferences and relevant networking meetings, and actively participate in activities that we run ourselves e.g. our AGM, Carers Week and Young Carers Action Day.

• Work cooperatively with the fundraising and communications team in order to maximise donations and ensure that our website and social media presence remains relevant and up to date.

• Deputise for the Service Manager when required.

• Any other duties as reasonably required by Carers Bucks.

Person Specification

Qualifications and Experience

• Experience of managing a team (E)

• Experience of working with young people (D)

• Experience of working with educational and social care professionals (D)

• Ability to communicate effectively in writing and verbally with both professionals and service users (E)

Knowledge and Understanding

• A clear understanding of the issues affecting YCs and YACs and their support needs (E)

• Demonstration of a commitment to, and a good working knowledge of, equality, diversity and inclusion (E)

• Experience of Children’s and Adult’s Safeguarding policies (D)