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Top job
Sovereign Network Group, Bristol (Hybrid)
£30,000 - £35,000 per year
Can you deliver customer-centric welfare benefit advice and income maximisation?
Posted 2 days ago
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Page 18 of 126
Bristol, Bristol City (Hybrid)
£30,000 - £35,000 per year
Full-time
Permanent
Job description

We have an opportunity for a Benefits Advisor to join our Customer Accounts team in Bristol.

There will be a mix of home and office working.

The role:

As a Benefits Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.

You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.

To be successful in this role you'll need:

  • An up to date working knowledge of the benefits system
  • Experience of supporting customers to complete statements and applications 
  • The ability to work with internal and external partners to achieve the best outcome for the customer
  • Experience of supporting vulnerable customers with kindness and empathy
  • Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential. 

A DBS check will also be undertaken for the successful candidate.

The interviews will take place week commencing 28th April. 

What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

  • £450 yearly flexible benefit pot to use against benefits of your choice
  • Flexible working
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • A chance to buy or sell holiday as part of our flexible benefits package
  • A generous pension scheme matching up to 12%
  • Life cover as soon as you join us
  • You will be a part of our Recognition scheme where you can be gifted retail vouchers
  • A range of wellbeing discounts including Gym Memberships
  • A wide selection of other benefits available

About us

SNG are now the 6th largest housing association by size - with almost 3000 colleagues, over 82,000 homes and over 210,000 customers across London and the South.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

Posted by
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Posted on: 08 April 2025
Closing date: 21 April 2025 at 13:29
Job ref: 6910
Tags: Advice / Information, Customer Service, Housing

The client requests no contact from agencies or media sales.