Fundraising Assistant Jobs

This role sits within the Digital Section in the Communications Directorate, reporting into the Digital Marketing & Fundraising Manager. We’re looking for an organised individual with experience working with email platforms, building reports, producing creative, and undertaking market research to join us as a Digital Marketing and Fundraising Assistant. You will work within an ambitious and passionate digital team and across the organisation.

This is an exciting opportunity to join the growing Digital Marketing and Fundraising team and work across the organisation to achieve greater digital knowledge and digital growth for the charity.

The role will be focused on providing support around key channels such as email marketing and supporting the team on various digital projects and in the smooth running of the digital workflow. The role will also include providing insights from social media and social listening tools to inform future activity.

This is an exciting time to join The Salvation Army as we look to strengthen and coordinate our digital activities. If you are looking for your next challenge and would like to play a key role in The Salvation Army’s digital growth, this could be the role you’re looking for.

Happy to talk flexible working

At The Salvation Army we strive to make flexible work arrangements available to everyone. Therefore, for this position, we are open to considering options that meet your needs and the needs of the department. Our flexible options include agile working (a mix of remote and a minimum of 40% Office Based), agile flex (Less than 40% office based), home-based working (irregular office attendance less than 1 day per month at a Salvation Army site), job sharing and compressed hours (full-time hours condensed into a shorter week). If you would like to know more or discuss any details about this vacancy, please contact us.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK.

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Working hours: 35 hours per week

Closing date: Sunday 24h November at 23.59pm

Interview Date:Week commencing 2 December.

Salary information: £30,404 per annum (working a minimum of 40% across each month at our London Headquarters) or £27,146 (Less than 40% attendance at our London Office) 

Location Hammersmith and Fulham
Contract: Fixed Term Contract - Part time
Salary: £40,000 (£24,000, pro-rated based on part-time hours)

Hammersmith & Fulham Foodbank is seeking an experienced Fundraiser to join our team. Our mission is to create a profound and lasting impact on our community, and this is an exciting opportunity to be part of one of the largest and most innovative Trussell Foodbanks.

You will help secure income to enable us to progress our theory of change ambitions around emergency food provision, resolving underlying issues leading to Foodbank use and driving forward early intervention to prevent crisis.

You will build on our current track record of using our compelling and inspiring story to grow our annual income and create multi-year financial stability.
Through this new part-time role, you will proactively create relationships and secure income from corporate partners, grant/trust applications and major individual donors.

Your fundraising expertise will demonstrate a proven track record of achieving and exceeding annual income targets and KPIs.

You’ll have the ability to successfully engage and attract funding and donations from new and existing supporters.

Key Responsibilities:

- Identify, engage and build relationships with prospective corporate donors, successfully ensuring them as funding partners
- Identify and prioritise a pool of potential Trusts and Foundations funders for Hammersmith and Fulham Foodbank and, working with colleagues, you’ll develop authentic, compelling, creative and winning funding bids
- Identify and develop local opportunities to network with potential major donors.
- What You’ll Bring:
- Experience of setting, managing and reporting against fundraising KPI’s
- Strong experience of corporate partner fundraising
- Established experience of successful applications to grant-giving trusts and foundations and be able to craft compelling and winning funding proposals.

What We’ll Offer:

- Part-time (22.5 hrs) fixed-term contract to July 2026
- Competitive salary of £40,000 full time equivalent (£24,000 pro rata) per annum
- 33 days annual leave (pro-rated)
- Pension scheme
- Competitive benefits
- Opportunities for professional growth.

Application Deadline:
The closing date for applications is initially set for Tuesday 10th December 2024, but depending on the number of applications received, we may bring this forward. We encourage early applications.

Further details:
Location: Based at St Matthew’s Church, Wandsworth Bridge Road, London, SW6 2TX, or other H&F Foodbank sites as required, with regular travel around the borough. Opportunity for some home working by arrangement.

Requirements: An Enhanced Criminal Records check is required for this role as we work with vulnerable people in society.

Hammersmith and Fulham Foodbank is an Equal Opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. We serve a diverse part of London and would particularly welcome applications from residents of Hammersmith and Fulham.

Strictly no agencies, please.

About Hammersmith and Fulham Foodbank:
We are the Hammersmith and Fulham Foodbank, an independent charity and proud member of the Trussell Trust Foodbank Network. Our mission is the prevention and relief from poverty. We provide a range of essential services, offering professional advice through our partners such as Citizens Advice H&F and Anchor Counselling. We believe in helping 'the whole person' when possible and aim to respond quickly to the needs we see around us.

Closing date: 10-12-2024

REF-218 064

Sight Scotland is Scotland’s leading charity providing specialist care, education and research for people with vision impairment. The charity has been in existence for over 230 years, and offer a variety of services in the community as well as education, transcription into alternative formats and residential care for adults and children. Their vision is of an inclusive Scotland where people of all visual abilities have the opportunity to thrive. To achieve their mission they are looking for maternity cover for their Fundraising and Engagement Administrator role – a crucial role providing a solid foundation of support to the whole Fundraising team.

The Fundraising and Engagement Administrator will join Sight Scotland at an exciting stage, with a newly formed Cause and Engagement team, a new organisational strategy and direction, and a roadmap for fundraising planned. The charity is recruiting for 5 other fundraising roles alongside this maternity cover.  

This role provides vital administrative support to the fundraising function. You will perform a variety of tasks ranging from regular banking, data entry and the opening of fundraising post to more ad-hoc tasks such as handling supporter enquiries and working with the fundraising team to support their calendar of activities and key priorities. This role would suit someone who is competent with handling data, and perhaps has experience using a database, but who is equally happy delivering amazing supporter experiences / customer service and speaking to colleagues and supporters face to face, on the phone and via email.  

You might see similar roles called Supporter Care Officer, or Fundraising Assistant.  

If you are looking for your first role in a charity, or perhaps you have experience in a charity but are looking to reduce your hours yet still play a part in having a positive impact on a fundraising function at a national charity, this is a fantastic opportunity to join a popular cause at a pivotal time.

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps. THINK Recruitment holds a screening call with all interested candidates, please see details in the pack for how to arrange a call. 

Fundraising Officer

£31,930 per year + 6% pension contribution

35 hours/week

LRMN is looking for a passionate fundraiser to join our team and work closely with our CEO to fulfil our fundraising strategy. Are you starting out in fundraising with a drive to develop and learn more? If you could help us communicate our values, purpose and impact to drive income generation we’d love to hear from you.

LRMN is a thriving organisation and one of the most established refugee and migrants’ organisations providing services in London but focusing on south and southeast London boroughs. Our services include provision of specialist legal advice and information on immigration, housing and welfare, therapeutic and practical support to women who survived trauma, helping our service users access employment, training and volunteering opportunities, prevention of mental health problems, and helping our clients integrate and engage in their community.

You will play a key role in identifying funding opportunities, developing new project ideas with colleagues, developing funding applications and building relationships with our funders and supporters.

LRMN is an equal opportunity employer and committed to safeguarding and fulfilling its duty of care to people working and volunteering in the organisation and to those we come into contact with. The successful candidate will be required to complete a Basic DBS check.

We work in a hybrid model. You would be expected to work two days from our office in Deptford.

For more information, please see our job pack. Please apply via CharityJob.

Job Summary
Return Fundraising is looking for an experienced Data Manager to lead the team responsible for overseeing all data services within the business. In this role, you will ensure that data is collected, stored, processed, and reported accurately and efficiently to support exceptional telephone fundraising.

The Data Manager plays a critical role in data compliance, processing, and analysing client data. During campaigns, the team produces exports to clients and third party suppliers, including payment processors and fulfilment houses, and supports the fundraising team to improve the fundraising results using data analysis and segmentation.

You’ll need to be experienced in data management, proficient with databases and Excel, and it would be advantageous to have familiarity with reporting tools and processing software.

Our preference is a hybrid role, working from home with 2 days a week in our London office, however consideration will be given to candidates who live further afield and are looking for a fully remote based position.

Consideration will also be given to a part time role of pro rata 32 hours per week over four days.

Return Fundraising

We were founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies.

Our team of specialised career fundraisers deliver sector-leading results, and we provide insight, strategy and tailored support to maximise the impact of our charity client’s campaigns.

Main Responsibilities

Data Processing

• Oversee data processing, ensuring data integrity, storage, and secure transfer practices align with industry standards.
• Manage data formatting, ensuring data is accurately prepared and uploaded for clients, suppliers, and our dialer system.
• Implement and maintain rigorous data quality checks, guaranteeing accuracy, completeness, and consistency across all data records.
• Ensure adherence to data handling best practices.

Compliance

• Oversight of data protection and GDPR / DPA2018 practices across the business, with the support of the Director of Data & Operations.
• Understanding of the Fundraising Regulator’s Code of Practice and making sure that day-to-day practices meet our high standards.

Analysis

• Analyse current and historic fundraising data to provide clear segmentation strategies which improve campaign effectiveness.
• Develop and monitor SQL-based dialling rules, adjusting based on performance metrics.
• Produce insightful reports for internal stakeholders, assisting in data-informed decision-making and operational improvements.

People Management

• Manage, develop, and support the Data Assistant, conducting regular performance reviews and one-on-ones.
• Provide training and guidance on data protection, data handling, and operational standards, promoting continuous learning and growth within the team.

Administration

• Maintain comprehensive data logs and prepare up-to-date process documentation.
• Identify and implement process improvements to streamline data operations and support overall business objectives.

Skills

Essential

• High-level proficiency in Excel and experience with structured data schemas.
• Proficient in data segmentation and analysis
• Understanding of data protection best practices
• Understanding and application of basic SQL
• Ability to thrive under pressure, manage conflicting priorities, and take ownership of responsibilities.
• Adaptable and positive approach to change.

Desirable

• Experience working with databases and project management.
• Understanding of fundraising and/or telemarketing sectors.
• Familiarity with reading dialler reports and making informed operational adjustments.
• Knowledge of the Fundraising Regulator’s Code of Practice.
• Experience with APIs and/or automation software such as Zapier.
• Line management experience, including training and development.

Travel

Occasional travel within London and the UK may be required for client meetings, conferences, and training events.

Offer

• Annual salary of £37,000 to £40,000 depending on experience and location
• Full time permanent contract of 37.5 hours per week Monday to Friday,
• Consideration will be given to a 32 hour week over Monday to Thursday, with a pro rata salary
• Hybrid working with flexible working from home and office days
• Consideration will be given to a fully remote position with a salary adjustment
• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days after five years of service
• Laptop, plus home working equipment including chair, desk and monitor
• Pension contribution of 3%
• A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
• Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects

This is an exciting opportunity to join a growing and friendly team in a dynamic regional charity.

The Charity has consistently punched above its weight, achieving an impact beyond its size.  Since 2000, we have invested over £45m in vital research activities in the region’s top hospitals and universities, constantly pushing the boundaries forward in the fight against cancer.  We have also launched influential, region-wide initiatives, including award-winning public health campaigns, a leading-edge annual Regional Report on cancer and creating the innovative Lab-Coat Learning education programme for the region’s schools as well as launching a retail chain.

We are driven by the difference we are making in the fight against cancer.  If this is a fight which excites and inspires you, then step forward: we’d love to hear from you.

Fundraising Supporter Development Coordinator

About the role

CUF equips people and churches to build just and flourishing communities where they live, so everyone across England can access support when they need it most.

Our fundraising team is a valued part of this, and as our supporter development coordinator, you will coordinate campaigns, direct marketing appeals and other supporter communications, using fundraising best practice, to maximise Church Urban Fund’s income for all components of individual and church giving. This role will report to the Head of Fundraising and Communications.

 

Job Description

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)

Contract: Permanent

Hours: 35 hours per week (flexible working arrangements considered)

Salary: £32,000 – £35,000 depending on experience.

Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.

 

Key Responsibilities

Instigate and undertake activities in the following key areas:

· Recruiting new individual supporters through on- and off-line channels, and by identifying prospects from within CUF’s connected audiences;

· Increasing lifetime support from existing individual givers through appeals, feedback pieces, and other engagement mechanisms;

· Being responsible for income and expenditure, including analysis of results and insight about data trends and ROI

How to apply:

For an informal chat about this role or for more information, please contact our Head of Fundraising and Communications, Kate Mulkern.

To apply, firstly please download and read our job pack on the careers page of our website. Then email an up-to-date CV and covering letter, outlining how your skills and experience fit the role profile’s responsibilities

Please note we will not consider CVs without a covering letter.

Closing date: 9:00am Monday 2nd December 2024 with interviews on Wednesday 11th December 2024 (in London)

Church Urban Fund is an equal opportunity employer and values diversity.

FUNDRAISING MARKETING OFFICER

Closing date: 28 November 2024

First stage interview date: TBC

Second stage interview date: TBC

Location: Hybrid working with multi-site working across

both sites, Selly Park and Erdington

Hours: 37.5

Duration:  Permanent

Salary: Corporate Band F - £29,158-£34,042 per year

DBS: Enhanced

“Happy to talk flexible working”

 

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it.  Birmingham Hospice has exciting plans for the future, while investing in income generation, our events and our retail offerings over the next few years.

We are seeking a talented and imaginative marketer to join our Fundraising Marketing Team. The successful applicant will work closely with the Fundraising Marketing Manager and Communications and Marketing Assistant to deliver all income generation communications and marketing activity across Birmingham Hospice.

We are looking for a proactive individual who takes the initiative, can effectively prioritise and has a proven ability to meet tight deadlines. You will play a vital role in the planning, implementing and development of fundraising campaigns, events and appeals. From designing print artwork and writing copy, to managing case studies and photography, as well as creating web pages and online forms, this is a varied post for a creative individual.

With a solid background in marketing, copywriting and storytelling, you’ll be responsible for sourcing and producing engaging and inspiring content that are integral to our campaigns.  You’ll have experience working with email marketing software and implementing successful email marketing strategies as well as analysing campaign engagement. Knowledge of social media, video editing and graphic design are an advantage.

You will be responsible for creating online pages and forms on our website, as well as monitoring and maintaining the site. A strong skillset in web management and working with WordPress is essential. You will be a confident communicator with excellent people skills, comfortable in approaching key stakeholders for stories and content.

Experience in the non-profit sector is not essential, as we’ll provide a comprehensive induction programme and ongoing peer support.

If this sounds like the role for you then we’d love to receive your application.

Who we are

The Heart of England Forest is helping to reverse centuries of woodland decline by creating and conserving a huge broadleaf forest in the heart of the country, a place of enduring natural beauty, protected and secured for generations to come.

We take our mission very seriously; it has never been more important to invest in our natural environment. Our work creating biodiverse habitats that support not just wildlife, but human life, will give us all the best chance of adapting to our changing climate. 

The Forest is more than just trees…
It is home to an incredible array of habitats, including new tree planting, mature and ancient woodland, grassland, heathland, farmland, and wetland, that enable animals, plants, and people to thrive. As the Forest grows, eventually covering 30,000 acres (an area the size of 17,000 football pitches), so too will the benefits to both our health and that of the natural world. 

The role

Due to a retirement, we’re looking for an experienced accountant to join us as our new Finance Manager.  Reporting to the Head of Finance you will manage our small but effective finance team to ensure everything is recorded in the finance system accurately and efficiently.

We value the importance of continual improvement and in this role, you will be looking for ways to make our processes more efficient and simpler for non-finance stakeholders.

You’ll be involved in a variety of tasks from financial transactions, process improvement, submitting statutory returns (VAT, payroll, gift aid etc) as well as providing support and guidance to colleagues who may have technical queries.

Finance acumen doesn’t come naturally to everyone so it is key you are able to explain and present information to non-financial stakeholders in a way they can understand and make informed decisions.

Our commitment to Equity, Diversity and Inclusion

The Heart of England Forest is committed to encouraging equity, diversity and inclusion amongst our current and future workforce. We are a Disability Confident Employer and part of The Race Report, driving diversity in the environment sector. We want our workforce to be truly representative of all sections of society and welcome applications from all qualified candidates.

 

What do we offer?

• The chance to join an ambitious charity and play a part in creating and conserving a huge Forest for the benefit of people, wildlife and the environment. There has never been a more important and exciting time to work in conservation.  Climate change has never been higher within the public consciousness and political landscape, with tree planting at the forefront of carbon sequestration.
• Competitive salary with a Living Wage Foundation accredited employer
• 28 days holiday plus bank holidays
• Contributory company pension with 4.5% employer contribution
• Health Cash Plan – get cash back on opticians, dentists and more!
• Group Income Protection Scheme – to support you if you get sick
• Employee Assistance Programme – financial, physical and mental wellbeing support
• Access to exclusive discounts from thousands of retailers
• Life Assurance at four times your basic salary

​Please download our candidate pack to find out more!

Fundraising Operations Officer

We seek an inspiring individual with a deep understanding of fundraising to provide expertise within the Operations area of our Regional Fundraising team.

This is a full-time, permanent role offering home working and flexible hours.

Position: CE334 Operations Officer

Location: Home-based, UK, Nationwide. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Monday 2 December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Dates: Interview Dates: First interview Tuesday 10 December 2024 Second interview Monday 16 December

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Stroke Association’s Regional Fundraising supporters.

The team purpose is to listen to, understand and inspire our supporters and our teams to fundraise with pride in a way that’s both easy and right for them, with the help they need to enable greater giving that is legal, ethical and inspiring to others. Together, the team will provide onboarding and regular data led stewardship touchpoints for supporters across a portfolio currently delivering £4.7m annual income.

Key responsibilities will include:

· Supporting data management, reporting, analysis and insight.

· Supporting our adherence to fundraising compliance and ethics.

· Developing wider team resources and tools, including new technologies.

· Developing and supporting efficient, data led and customer centric processes and ways of working across the team.

About You

You will have a passion for fundraising and considerable experience of using data and insight, project planning and problem solving. You will have a talent for making things easy for others, no matter how complex they are. You will be driven to deliver excellent experiences for both colleagues and supporters and in turn support significant income growth.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Fundraising, Fundraiser, Fundraising Officer, Fundraising Executive, Fundraising Assistant, Fundraising Operations, Operations Assistant, Operations Officer, Fundraising Operations Executive, Fundraising Operations Assistant.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Purpose of the role

The Relationship Fundraiser will develop fundraising income through nurturing relationships with individuals, companies and groups.As a staff ambassador for Day One, championing our values and behaviours and being committed to the difference that Day One makes is essential.

The role sits within our Fundraising and Communications Department and will play a big role in delivering our Fundraising Strategy and supporting campaign activities.

This challenging new role requires a positive, proactive and resilient self-starter with the ability to drive innovation, change and growth. You will be able to demonstrate a proven track record of providing outstanding stewardship to every supporter, and building long-term, productive relationships focusing on an increase in supporter numbers and income to reach or exceed budget. 

You will work within the diverse public fundraising team, encompassing community, individual giving, corporate fundraising and events.  Our USP is providing exceptional personalised stewardship to every supporter.  We are all about building and maintaining brilliant relationships with supporters – be they individuals, corporates or groups. You need to absolutely love meeting and talking to people, be genuinely interested in them, why they want to support and how they might like to get involved.  You will be one of the public faces of Day One, attending regular events and networking opportunities.

Day One Trauma Support is now providing face to face services in Leeds, Liverpool, Sheffield, Middlesbrough, Newcastle and Manchester. Our preference is for this role to be based in the north-west to build and develop our supporter networks around Aintree Major Trauma Centre and the Greater Manchester Major Trauma Hospital (Salford), but if you’re amazing and live in the north or north-east, then we’d still love to hear from you.

Who you’ll be working with 

You’ll work as a key member of our friendly, experienced and enthusiastic communications and fundraising team.  We're a small, dedicated team with big ambitions, and we prioritise time to work collaboratively and support each other.  You’ll be line-managed by our Fundraising Manager and work alongside our Senior Fundraiser and our Fundraising Assistant. You’ll be supported by our Fundraising and Communications Director, our Senior Leadership Team and Board of Trustees. 

We want Day One to be the charity that fundraisers want to work for: with creativity and autonomy in your role and the positive impact we can have on the lives of major trauma patients and their families. If you are self-motivated and want to be part of a compassionate and high performing fundraising team, we’d love to receive an application from you. 

Please refer to the attached recruitment pack for more information, the Job Description and Job Specifiation.

How to apply 

Please upload your CV, and a supporting statement (no more than 400 words) demonstrating how you meet the criteria and outlining why you’re interested in the role. We don’t need anything else from you at this stage. 

Closing date: Monday 25 November 2024 

Interview date: tbc - w/c 2 December 2024 

Location: London - Hybrid (2 days office attendance)
Contract: Full Time, Permanent
Salary: Circa £40,000 PA + Benefits.

The Role:
As our Supporter Engagement Manager, you will work to ensure that SPANA provides its supporters and external stakeholders with the best-possible experience of the charity. While line-managing the Supporter Engagement team, your work will range from ensuring SPANA donations and post are compliantly processed, to
co-ordinating responses to enquiries, comments and complaints via post, phone and online. You will also manage the development and delivery of SPANA’s community fundraising programme.

This role will suit a dynamic, agile individual who recognises the importance of customer care and has the ambition to build SPANA’s position as a centre of excellence in supporter engagement.

Supporter Engagement

- Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes/our service level agreement, in order to maximise supporter and stakeholder satisfaction.
- Manage the operation of SPANA’s PO Box and London mailing points, ensuring all post is compliantly processed, recorded and scanned.
- Manage the SPANA FAQs, standard enquiry responses and thank you letters to be used by the team.
- Personally handle complaints and any sensitive matters, working with the Head of Supporter Engagement and Database, and the Director of Global Fundraising, Marketing and Communications, as necessary.
- Create and maintain Supporter Engagement process documents and training guides.
- Ensure all Supporter Engagement team interactions with stakeholders are captured on Raiser’s Edge.
- Ensure all donors, supporters and stakeholders have the best-possible experience in every interaction with SPANA.

Community fundraising

- Manage the development and delivery of SPANA’s community fundraising programme, including our current products World Tea Party and Big Knit.
- Ensure the charity meets or exceeds its annual community fundraising income target, whilst managing relevant expenditure.
- Manage the development of community fundraising marketing materials, working with external suppliers and internal stakeholders as necessary.

Management

- Manage the Supporter Engagement team, motivating and developing team members to deliver on objectives and targets.
- Report regularly on the performance of the Supporter Engagement team, compiling key performance figures (e.g. complaints log).
- Manage the workflow of the Supporter Engagement team, ensuring all daily tasks are covered at all times and all team members have a manageable workload.
- Establish good working relationships with our external suppliers, data handlers and agencies, and resolve queries and complaints involving them as necessary.

It should be noted that this job specification and remit may develop over time. The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

Knowledge, Training & Qualifications:

- Knowledge of supporter engagement and customer care policies, process, procedures and programmes.
- Knowledge of community fundraising and supporter events.
- Knowledge of charity fundraising regulations, GDPR and data practices.
- Knowledge of the requirements and expectations of working in the charity sector.
- Knowledge of the animal welfare charity sector (desirable).

Experience

- Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.
- Experience of establishing and development processes and procedures that optimise performance

Skills and Attributes

- Ability to diffuse situations with patience and diplomacy, to be a problem solver and to show sensitivity when required – e.g. when dealing with the bereaved in relation to in-memory gifts.
- Excellent computer skills, including ability to use Microsoft Office 365 suite, including strong Excel and Word skills.
- Database skills, preferably of Raiser’s Edge.
- French speaking (desirable).

For the Full Details and Attributes, please download the full job pack attached to this role.

REF-218 176

Senior Fundraising Manager
Salary: £38,000-£42,000
Contract: Full time, Permanent
Location: London office – 3 days pw
Closing date: ASAP
Benefits: 10% pension, life assurance cover, annual professional development budget

We have a great opportunity for a Senior Fundraising Manager working for the educational charity PTI. This is a key role in fundraising in the organisation and will be instrumental in supporting the strategic ambitions of the charity moving forward. Reporting to the Co-Director, and line managing the Development and Communications Assistant, the ideal candidate will combine creativity with the resilience and persistence to follow up both new leads and established donors.

As part of this exciting role, you will have the opportunity to progress to Head of Fundraising in the next financial year, for candidates who perform well and achieve fundraising targets.

To be successful as the Senior Fundraising Manager you will need:

• Proven consistent track record of fundraising and donor development, with skills to contribute to a credible fundraising strategy.
• Excellent management skills, socially adept, and with the ability to influence and negotiate.
• Ability to perform as an energetic, positive self-starter, and agile with identifying and responding quickly to opportunities.

If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
 

Title: Senior Supporter-Led Fundraising Manager (maternity cover 12-month role)

Salary: £44,000 per annum

Contract: 12-month fixed term (maternity cover)

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid*, with head office in Hampstead, London

*We will starting reviewing applications and inviting candidates to interview during w/c 4 Nov and this will continue on a weekly basis*

We are a flexible team, please get in touch if you would like to chat.

Job Summary

The SLF team looks after all supporters choosing to fundraise for Anthony Nolan through Challenge Events, Community Fundraising and those taking part in our products. This role leads the product stream and manages a team of 4 to create, test and deliver new fundraising products, and stewards all the supporters taking them on. The role also manages two of the SLF assistants who work to welcome all supporters to Anthony Nolan, and assist on the delivery of the Challenge Events and Community programmes.

We’re a friendly and close team and our priority is to give our supporters the best possible experience with Anthony Nolan.

We are Anthony Nolan

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

 

What’s in it for you?

• £44,000 annual salary
• 27 days annual leave (pro rata), pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description on our website, and you can read more about what to expect on the Our recruitment process page.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.