Jobs in WD6 1TG
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
THE ROLE
NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.
WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances.
Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.
The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:
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Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.
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Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.
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As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.
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Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.
The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.
The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.
WHAT YOU WILL NEED TO SUCCEED
You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings. You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.
You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.
An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.
WE ARE OFFERING:
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£25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale.
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18-month fixed term contract.
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11½% non-contributory pension.
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25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
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Flexible working arrangements including the opportunity for hybrid working.
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Enhanced family friendly payments.
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Employee Assistance Programme.
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Employee benefits platform.
The closing date for all applications is Friday 06 December 2024 at 12:00 noon. We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date. Full details of the posts and an application form are available on our website.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
HOW TO APPLY:
Please apply by clicking 'apply now'.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries please.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Policy Officer
We’re looking for a proactive, enthusiastic and motivated individual to join the Policy and Influencing team on a fixed term contract covering maternity leave.
Position: CE339 Policy Officer
Location: Homebased, UK nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £33,900 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is a Fixed Term Maternity Cover Contract until March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 15 December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Dates: Week commencing 6 January 2025.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Policy Manager, the Policy Officer works to develop UK-wide, evidence-based policy positions on key issues affecting stroke survivors or those at risk of stroke. Working closely with the rest of the team, they will consult with internal and external experts as well as stroke survivors as part of the policy development process and ensure final positions are disseminated and used effectively.
The Policy Officer identifies and drafts organisational consultation responses, ensuring submissions are backed up by evidence and are informed by those affected by stroke.
Providing expert policy advice and support to colleagues across the organisation, they monitor the external policy landscape and regularly update colleagues on developments. They also support local systems leadership by providing influencing support to regional colleagues, helping to embed policy across the organisation.
Working closely with the Public Affairs and Campaigns team, they support influencing activity by providing up-to-date evidence to develop strategies and messages. They also support the public affairs work when necessary, and provide policy support for the Chief Executive and other senior leaders by preparing presentations when required.
They collaborate with external partners and coalitions to represent the Association’s policy aims, and push for the integration of the voice of lived experience in policymaking.
This role will be provided on a fixed term basis, to cover maternity leave within the team.
About You
You will ideally have experience of:
• Developing evidence-based policy positions or statements
• Identifying and drafting consultation responses or similar policy-based responses
• Building relationships with policy stakeholders and stakeholder mapping and management
• Meaningfully involving beneficiaries in policy work
• Developing briefings for a range of audiences, for example parliamentarians and senior colleagues
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
The organisation believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. It provides tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
Individuality leads to a richer experience for people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Policy, Policy Officer, Policy Lead, Policy Assistant, Policy and Influencing, Policy and Influencing Officer, Policy and Influencing Assistant, Policy and Influencing Coordinator, Public Affairs.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
In Your Corner are entering an exciting phase of growth, having recently converted to a charitable legal structure. After eight years of successful leadership, our founder is stepping down from their current post as CEO, and their position on the board. We are now looking forward to our future as a charity and seek a strategic leader with the passion to drive us forward.
We are an award-winning social enterprise whose mission is to support young people to develop the emotional and relational skills that will support them to thrive, through combining non-contact boxing with evidence-based ideas from psychological intervention. As a values-based organisation we're seeking someone with a commitment to our mission, vision and values; as-well as a solid understanding of youth work, mental health, or boxing/sport for change work and ability to use this to guide leadership decisions and actions.
The CEO will lead IYC’s services and charitable activities, ensuring effective day-to-day management and development of services and income, while maintaining a positive stakeholder engagement that aligns with its strategy, and ensures future success, financial sustainability, and impact.
This role is part-time and will include occasional evenings to support core project delivery times and board meetings. Regular in-person working in Inner London locations for project visits and meetings is a requirement. However, other activities can be completed via remote working.
We welcome applications from first-time CEOs who feel they have the skills, experiences and vision for this role. We are committed to diversity and inclusion and positively encourage applications from under-represented communities and people with lived experience.
You can find all information, specifications and requirements within our role pack. Please note that all applications must be received by 23:30 on Sunday 8th December 2024.
Please answer the screening questions and submit an up-to-date CV and cover letter.
In order to shortlist you, we want to know:
• What skills, experiences, and values make you a strong candidate
• Why you are wanting to work with us
• How you meet the person specification
Our mission is to support young people to develop the emotional and relational skills that will help them to thrive
The client requests no contact from agencies or media sales.
Job Title:Hackney Paid Peer Supporter
Salary:£24,590 FTE (£14,754 Actual)
Working Hours:21 hours Per weeks
Contract:Fixed Term contract until 31st December 2025
Location: Hackney Borough Based
Benefits:NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.
We are seeking a capable Peer Supporter who will support parents at Homerton Hospital and at various community settings in Hackney. This role will mainly be based between Homerton hospital and out in the community (expenses will be reimbursed).
About the Role
You will be responsible for offering infant feeding support for parents within Homerton Hospital and the community. Some of the key responsibilities of the role include:
· Providing breastfeeding support to families on the wards at Homerton hospital and community settings within Hackney.
· Support in delivering inductions for volunteer peer supporters.
· To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding Lead for referral onto partner agencies as appropriate.
· To attend regular supervision/support sessions.
· Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support is accessible and inclusive.
· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breast milk. The training can be undertaken within your working hours.
The role is 21 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This role is mainly based at Homerton Hospital and at community settings across Hackney.
About you
· Are you willing to undertake our Peer Supporter training? (Requires experience in giving breast milk)
· Can you work at pace and juggle a number of different priorities?
· Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive wellbeing?
· Do you want to join an amazing Charity that supports parents across the UK?
· Would you like to be part of an amazing team of passionate staff?
If so, please read the job description attach.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date: 08/12/2024
Interviews: Week beginning 09/12/2024 and 16/12/2024
Interview format: In person – Venue TBC. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.
The client requests no contact from agencies or media sales.
Role overview
Are you passionate about creating content that resonates with the intended audience? Are you enthusiastic about using social media and communications to have a meaningful impact on global women's health? This exciting opportunity offers you the chance to join the marketing and communications team of an international membership body and women’s health charity; ISUOG. You will deliver the communications and engagement plan for ISUOG, working directly with international experts in ultrasound in obstetrics and gynecology.
Role responsibilities
The successful candidate will coordinate the social media calendar and create content and communications for ISUOG’s activities and international awareness campaigns. You will work closely with the rest of the marketing and communications team, the events, education and journal teams as well as external suppliers to ensure activities are communicated effectively and contribute to the success of ISUOG as a whole. You will have the responsibility to test and optimise our communication channels, engage our international audience and encourage registration to our events and courses.
Role requirements
We are seeking candidates with a social media and communications background, excellent written and verbal communication skills, strong organisational skills, creative thinking and an interest in women’s health.
Please read the job description to find out more about the position and person specification.
Contract Type: Permanent
Hours: Full Time
Salary: £28,000 - £30,000 per annum dependent on experience, plus benefits.
Location: The role is based from ISUOG House, 122 Freston Road, London, W10 6TR. A hybrid working system is in place and the job holder will be expected to work from ISUOG House for a minimum of 2 days each week. Due to the nature of the role, the job holder may be required to work from the office more than 2 days a week.
Benefits include: 20 days’ annual leave per annum plus eight Bank/Public holidays (rising by 1 day per year for every complete year of service, up to an additional 5 days), together with 3 additional days over Christmas and New Year. 4% (matched) employer pension, rising to 6% on successful completion of probation. Employee Assistance Program. Season ticket loan scheme.
About the International Society of Ultrasound in Obstetrics and Gynecology (ISUOG): ISUOG is a highly respected professional membership organisation across 140 countries, comprised primarily of clinicians who are ultrasound experts in the field of obstetrics and gynecology. The Society includes obstetricians and gynecologists, trainees, medical doctors, scientists, sonographers, midwives and other health professionals who work to advance women’s health and well-being globally.
Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives and advocacy.
We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Please submit your application, CV, examples of your previous social media work and covering letter as soon as possible; we reserve the right to close any adverts before the closing date of 2nd December 2024, once we have received sufficient applications. Interviews may be organized before the closing date (or if not, week of 2nd of December).
Regrettably, we are not able to provide feedback to those candidates who are not shortlisted, as it simply would not be manageable to do so.
REF-218 265
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen for a Head of Finance and Governance with a human rights foundation, on a full-time, permanent basis. As Head of Finance and Governance, you will be responsible for overseeing all financial operations and ensuring the foundation adheres to the highest standards of regulatory compliance.
Please note, this role is fully office based in central London.
As Head of Finance and Governance, you will:
- Oversee all aspects of financial planning, budgeting, and forecasting
- Manage and monitor cash flow, forecasts by restricted causes, and the overall financial performance
- Prepare accurate financial reports for the COO, Founders or Board of Trustees, including monthly management accounts, impact reports and reporting against the agreed KPIs
- Lead on the preparation of the annual budget, consolidating the UK and overseas budget, and provide financial analysis to support decision-making across the organisation
- Ensure compliance with all tax, financial, and regulatory requirements relevant to a charitable organisation
- Develop, implement, and maintain policies and procedures to manage risk and ensure strong governance across UK and Overseas
- Act as the main point of contact for legal matters and ensure that contracts and agreements are legally sound
- Develop and implement a comprehensive risk management framework to identify and mitigate financial, operational, and reputational risks.
The successful applicant will:
- Have significant demonstrable experience in finance within the charity sector, in a similar role
- Be fully qualified (ACA, ACCA, CIMA, or other relevant professional qualification)
- Have a strong understanding of financial management, charity governance, and compliance requirements
- Have experience in managing external audits and working with auditors, legal professionals, and regulatory bodies
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Group Marketing Executive (Content Focus)
Location: London/Hybrid
Department: Group Marketing and Communications
Contract type: Permanent
Hours: 35
Salary: Up to £31,000 depending on skills and experience
Are you a creative storyteller with a passion for social impact? The Big Issue Group is looking for a Group Marketing Executive to help us share powerful stories, drive engagement and grow our community across our mission-focused initiatives, including Big Issue Media, Campaigns, Big Issue Recruit, and Big Issue Invest.
In this exciting and newly created role, you'll work closely with our impact-driven marketing team to create compelling content across all channels, manage social media channels, and support key campaigns like Poverty Zero and Christmas.
Ideal for early-career marketers, this role offers:
- The chance to hone your content creation and storytelling skills to shape and execute key campaigns for the Big Issue Group
- Experience with social media management and short-form video creation.
- The opportunity to highlight the stories of people impacted by poverty while respecting their dignity.
- Exposure to all areas of the Group Marketing Team and wider Big Issue Group
Join us and help grow awareness of the Big Issue Group’s mission, drive revenue streams, and create real change for people affected by poverty in the UK.
For a full job description including the summary of responsibilities, skills, qualities and experience required for the role, please download from the link below.
Salary and Benefits:
- Salary £31,000 per annum depending on skills and experience
- 25 days holiday plus bank holidays incrementally increasing with service.
- Flexible working policy
- Pension scheme
- Private Health care cover
- Enhanced Family benefits
- On-going learning and development
- Employee Assistance programme to support your health and wellbeing
- Blue Light Benefits scheme
Workplace details:
Whilst this role will be based at the Big Issue Group Head Office in Finsbury Park, the Group Marketing Team operates under a hybrid model - currently visiting the office every Thursday plus one other day each week at each individuals discretion and working the rest of the time from home. The successful candidate would be welcome to work in the office more frequently however if they desired.
Closing date – 04th October 2024 (23:59pm). Please note that we may invite suitable candidates for interview before the closing date. So please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, the Big Issue has sought to tackle poverty by creating opportunities through enterprise and working with individuals to rebuild their lives. Over time our organisation has grown, extending our mission so the Big Issue Group now consists of The Big Issue Company Ltd, Big Issue Invest Ltd (our social investment arm) and Big Issue Changing Lives Community Interest Company.
REF-218270
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At IAM RoadSmart we make better drivers and riders. As the UK’s largest independent road safety charity, formed in 1956, we’ve spent more than 60 years making our roads safer by improving driver and rider skills through coaching and education.
Our qualified experts, our network of over 70,000 members and 164 local groups are our lifeblood. They champion our cause and help drive our vision – to be the best, most recognised provider of coaching and advice for all post-licence drivers and riders, and to help make our roads safer for all.
About the Role
We are seeking an ambitious and experienced Individual Giving Manager to lead and grow our individual giving programme. This is a new and vital role in our fundraising team, focusing on creating and delivering strategies to increase unrestricted income from individual donors through appeals, regular giving, legacies, and digital campaigns.
You will have the opportunity to work on innovative campaigns, such as our upcoming 70th anniversary celebrations, and play a key role in developing relationships with our 70,000 members and beyond. This role is perfect for someone who is creative, data-driven, and passionate about making a difference.
Key Responsibilities
- Develop and implement a strategy to grow individual giving income, including appeals, regular giving, and legacy programmes.
- Plan and deliver engaging fundraising campaigns and communications to attract and retain supporters.
- Manage donor journeys and segmentation to ensure a personal and effective approach to supporter engagement.
- Work collaboratively with our marketing and membership teams to maximise fundraising opportunities across our existing supporter base.
- Analyse and report on performance, ensuring campaigns are data-driven and deliver measurable results.
- Keep up to date with sector trends and best practices to ensure our fundraising remains innovative and compliant.
About You
We are seeking a proactive and creative individual with proven experience in individual giving, legacy fundraising, or a related field, ideally within a charity setting. You will have a strong understanding of direct marketing techniques and donor journey development, excellent communication skills to craft compelling fundraising messages, and experience using CRM systems to manage and analyse donor data. With a results-driven mindset and strong analytical skills, you’ll share our passion for road safety and making a positive impact through fundraising.
IAM RoadSmart are an equal opportunities employer.
The client requests no contact from agencies or media sales.
Do you want to support individuals and families in our local community to improve their home’s energy performance with the overall goal of reducing the number of Merton and Lambeth residents who live in fuel poverty?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for advisers with experience in providing energy advice. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity skills and experience to provide high quality energy information and advice. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
You will help clients to maximise their income, provide education around energy-saving techniques and support with energy debt issues including billing, applying for grants and setting up payment plans.
Main duties and responsibilities
- Deliver comprehensive energy advice directly to clients via face to face and telephone appointments
- Ensure income maximisation for clients through the take up of appropriate welfare benefits.
- Commit to ongoing training/development as requested by the charity
- Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
- Provide a clear plan of action and follow-up on actions relating to cases as appropriate
- Identify and escalate serious problems, including safeguarding, appropriately
- Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
- Support clients in CAML offices and outreach venues
- Promote the Energy Advice Service within the local community
Monitoring Quality and Case Recording
- Ensure all client engagement and support is comprehensively and accurately recorded
- Review your work, and monitor quality standards, as per the Citizens Advice quality framework
- Ensure data protection regulations are adhered to and office procedures followed
- Work with your line manager and senior managers to develop and improve services, and your own standards
Other Duties and Responsibilities
With the wider charity team and other organisations, ensure clients are supported with related advice issues
Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Research and campaigns
Support the R&C team on any campaigns the team is working on.
Professional Development
All of our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent)
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Complete NEA Energy Awareness (Level 3) or relevant energy training or willing to complete it together with relevant energy/advice trainings
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An understanding of the energy sector and providing advice to Clients, including those in financial difficulty
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Experience of using client management databases (we use Casebook)
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Fantastic communication skills
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Ability to prioritise work, meet deadlines and manage caseload
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IT competency and experience
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Ability and willingness to work as a team
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Understanding of and commitment to the aims, principles and values of Citizens Advice service
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply.
The deadline for applications is 6pm, Sunday 17th November 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and store.
The client requests no contact from agencies or media sales.
We are the world’s original and largest independent children’s rights organisation, dedicated to ensuring every child is safe, healthy, learning and looking forward to a good future.
With more than 25,000 dedicated staff across 113 countries, we respond rapidly to humanitarian emergencies, deliver innovative development programmes, and ensure children's voices are heard through our advocacy and campaigning to build a better future for and with children.
Global Communications Director
Location: Existing office location, GMT +/- 3 hours
Salary: UK - £90,000 (other locations will vary)
Our organisation is developing an ambitious Global Engagement Framework to inform and shift how the movement works together to support our funding, brand and impact agenda for children. The Global Communications Director will lead our ambitious plans for developing our global communications and media work to support our organisational strategy; helping to accelerate growth, strengthen our brand and increase audience engagement.
Focused on strengthening our Global Goals impact, leveraging our humanitarian responses, building engagement with our people, effectively managing crisis communications and global translations, the team partners with our Country Offices and Members to deliver strategic communications, media and internal communications activity, to amplify critical issues impacting children on a world stage.
The Global Communications Director will lead a geographically dispersed team responsible for delivering the global communications and media strategy overseeing our global strategic communications approach, leading major humanitarian emergencies and crisis communications and overseeing of internal engagement with 25,000 staff. As a senior leader in the Resource Mobilisations Communications and Engagement department and collaborating closely with the Global Engagement and Fundraising Directors, the Director will ensure an integrated approach that maximises our influence and supports our ambitious goals.
- We are looking for a dynamic leader with extensive experience leading global communications and media relations, particularly within large, federated organisations.
- Master storyteller with exceptional skills in crafting compelling, audience-focused narratives.
- Extensive experience in leading global crisis communications.
- Expert in leading strategic communications responses to global emergencies.
- Expertise in developing and executing global media strategies.
- A visionary approach to internal communications that fosters inclusivity, alignment, and high performance across a complex, multi-stakeholder environment.
- Exceptional leadership and interpersonal skills.
If you are passionate about driving positive change for children worldwide and have a bold vision for leading global communications and media, we encourage you to apply.
We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.
For further details and to apply, please visit click 'Apply via Website' to be redirected to the Prospectus website.
Recruitment Timetable
Deadline for applications: 8th December 2024
Preliminary Interviews with Prospectus: 9th - 11th December 2024
First Interview: w/c 16th December 2024
Second Interview: w/c 6th January 2025
Prospectus is delighted to be partnering Starlight, the national charity for children’s play in healthcare. Starlight supports children and their families to enjoy the power of play to help boost their wellbeing and resilience during treatment, care, and recovery from serious illness. Their mission is to enable all children in the UK to have their right to play protected and provided for when they are receiving healthcare – in or out of hospital. They are now looking to recruit a passionate Service Delivery Manager to lead their Health Play Services. This is initially a 6 month contract, whilst the current incumbent is seconded to another team internally.
Working closely with their Head of Play Services, as Service Delivery Manager you will provide operational management to the Health Play team, leading on the end-to-end process of their Health Play services. You’ll work across all areas, from procurement through stock and budget control, to the logistics of delivery. You will also develop and maintain effective relationships with a range of stakeholders including health professionals, suppliers and distributors to ensure the delivery of services is cost effective, high quality and fit for purpose.
To be considered for this role, you'll need to be experienced in the operational management of successful, direct service delivery (including logistics, procurement and stock control), and will have demonstrable line management experience. You’ll be skilled at developing relationships with a range of internal and external stakeholders for the benefit of service provision, and will have a genuine passion for the impactful, incredible work that Starlight provides. Although not essential, insight and knowledge of working with the NHS is advantageous, as is previous experience of the children's, hospital or play sectors.
Please apply with your CV only in the first instance, in a Microsoft Word format. Following your initial application, you may be contacted by Prospectus for an informal discussion, and may be invited to provide further information to assist with the recruitment process.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Due to the nature of this initially being a 6 month contract, please only apply if you are available immediately, or have no more than a 1 month notice period.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Nightingale Hammerson is a leading specialist in the care of older people, supporting over 250 Residents from the Jewish community. We have two care homes- Nightingale House in Clapham and Hammerson House, Wohl Campus in East Finchley. We provide residential, nursing, dementia, respite, and palliative care.
We understand the importance of personalised care that centralises the needs of the Resident, with an on-site therapy team, which includes a dietitian, and a wealth of activities for Residents to enjoy.
We are incredibly proud that Nightingale House is rated “Outstanding” and Hammerson House, Wohl Campus as “Good” in its first year of opening, by the Care Quality Commission (CQC)
As a Relationship Centred Care Coordinator, you will foster positive relationships, enhancing staff and Residents' wellbeing, and promote a respectful workplace culture.
What will your typical day involve?
In this role, you will lead workshops on key topics like Namaste Care, Dementia Care, communication, and team building to enhance staff skills and the care experience. You will advocate for staff wellbeing through reflective practice sessions, Schwartz Rounds, and other initiatives, fostering resilience and peer support. Collaborating with the psychology team, you will help build a culture of respect, communication, and inclusivity. Additionally, you will listen to relatives' feedback and support the relative peer support group every other month.
You will guide RCC Champions alongside Registered Managers, encouraging effective communication and engagement, and work to embed the Relationship-Centred Care strategy throughout the organisation. As a role model, you will demonstrate excellent communication with residents, promoting respectful, meaningful interactions
Who are we looking for?
The ideal candidate will have an NVQ Level 3 or QCF Level 3 in Health & Social Care or equivalent, along with a strong understanding of dementia care, communication strategies, and relationship-centred care principles. A passion for person-centred care is essential, as is experience in healthcare, social care, or a related field with a focus on dementia care or RCC principles.
The candidate will also have leadership or coordination experience, particularly in facilitating team building, care-related workshops, and staff development. Proficiency in Microsoft Word and Excel is required.
While understanding Jewish culture and familiarity with reflective practice and Schwartz Rounds are desirable, they are not essential.
What is in it for you?
- Car parking on site (Nightingale House)
- Transport from East Finchley Tube Station (Hammerson House)
- Access to the Apples and Honey Nightingale preschool and daycare on-site (Nightingale House)
- A friendly, supportive, team working environment
- Highly competitive rates of pay
- Training & development opportunities
- Flexible working patterns
- 25 days including bank holiday annual leave, increasing over time
- Subsidised staff restaurant (Nightingale and Hammerson House)
- Refer a friend bonus scheme (T&C applied)
- Cycle to work scheme
- Perkbox
Hours
The role is part-time (3 days per week) and a job share with an established Relationship Care Coordinator.
22.5 hours per week
Salary
£17.77 per hour
Apply Now
If you meet the above requirements, we would love to hear from you!
It is very important to us that, as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.
Our Values
Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.
Safeguarding
Our positions are subject to Enhanced DBS Disclosures which will be completed upon successful application. All applications will be dealt with on an individual basis in accordance with our policy and organizational requirements.
Diversity
We champion diversity and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Everything we do is with a ‘Residents first’ approach.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
Our research and policy work is focused on addressing four themes which are key to delivering the best possible end of life experience for all - physical and mental health and wellbeing; financial security; relationships, carers and bereavement; and equity and equality in end of life experience.
As Policy Manager for health and wellbeing, you will be working as part of the policy and public affairs England team, managing specified areas of policy and influencing work and helping to deliver our operational plan. Your role will be key to ensuring our charity delivers the policy and practice changes needed to transform end of life experience.
You will be responsible for:
- Managing specified areas of Marie Curie's policy and influencing work, on issues related to the mental and physical health and wellbeing of people at the end of life.
- Analysing the policy landscape and developing evidence-based policy recommendations which are informed and where possible co-produced by people with lived experience.
- Writing reports and other materials including briefings, consultation responses, blogs and articles, to translate Marie Curie funded and other academic research into accessible formats for a range of audiences.
- Developing extensive networks with policy makers, researchers, clinicians, practitioners, charities and service providers on policy and research issues, ensuring that the organisation is well represented at meetings, events and conferences.
- Participating in or chairing coalitions and presenting at speaking engagements as required.
Key Criteria:
- Experience of producing high quality, evidence-based reports and briefings to deliver change in policy and practice.
- Knowledge of one or more of the following: health and social care; palliative and end of life care; mental health.
- Ability to analyse complex and varied written material such as research reports and legislation.
- Excellent ability to communicate evidence-based policy to a wide range of different audiences, both orally and in writing.
- Experience of working with senior officials, politicians, experts and organisations and developing successful partnerships
- Demonstrable experience of project leadership, planning and collaborating with different functional teams.
- Strong commitment to stakeholder participation, especially of people with lived experience.
- Solid understanding of the ethical issues involved in undertaking work with people affected by dying, death and bereavement.
Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Monday 9 December 2024.
Salary:£39,474 per annum, plus LWA £3,500 if applicable
Contract: Full time, permanent.
Based: This is a hybrid role and can be based anywhere within the UK. You will be expected to work from our modern open plan offices in Embassy Gardens at least one day per week. For those living within commutable distance to London, you will have the option of working more regularly from the office or from home on other days
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Enhanced Housing Officer
Location/s: EGH, DGH and Providence House - London Borough of Tower Hamlets
Salary: £27,352.00
Hours: Hours: 40 hours per week including weekends
Contract: 3 posts - Permanent
PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.
Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.
Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.
Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.
You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.
PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability.
Main areas of responsibility
For further details, please refer to the attached Job Description
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You're in the right place.
The important stuff
Location: Bethnal Green, office-based
Salary: £27,500
Permanent, Full-time
Application deadline: We interview on a rolling basis and may close the role early if we find the right candidate
Application pack: Have a look at our Lead Coach Application pack for more information about the role and Resurgo
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
We are now recruiting for a Lead Coach in Bethnal Green - an outstanding opportunity to work as part of a local church to deliver the Spear Programme.
You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has supported more than 10,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
In this role, you’ll be responsible for:
The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.
Delivery of Spear Programme - Group and 1:1 coaching [60%]
- Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme
- Building relationships with young people on the programme and managing culture, and attitudes in the training room
- Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively
- Handling safeguarding
- Taking a lead on rating the work readiness of the trainees and making sure data is inputted and used correctly on salesforce
- Tracking trainee progress on the dashboards
- Liaising with volunteers for key programme engagement events such as mock interviews and external panels. Leading on briefings and communications with these volunteers
Delivery of Spear Career [20%]
- Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees
Training the Graduate Coach [10%]
- Contributing towards the training and developing of the Graduate Coach by modelling excellent coaching and giving regular feedback
Trainee recruitment [10%]
- Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics
Continuous professional development
- Continually engaging in professional development, including being part of Resurgo’s wider coaching programmes and possibly supporting on leading internal training such as Grad Coach Training
Active participation in and support for church team and mission
- As the Spear programme is run in partnership with a local church partner, you will establish a strong personal connection with the church to develop the engagement and backing of church members and help build a strong network of supporters for the Spear programme. As part of this you may be asked to speak at church/events and contribute to prayer meetings as per Resurgo’s Christian ethos and the mission of the church
This role will suit you if:
- You are an active Christian, passionate about your work being a lived expression of your faith
- You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
- You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further.
- You are confident in giving feedback and having crucial conversations
- Able to lead others effectively
- You are great at building relationships, with solid communication skills
- You are steady under pressure, and able to juggle competing priorities
- You are looking for a varied, hands-on role, where you won't be tied to a desk
- Emotional resilience and good self-leadership in this area. You have a sense of humour and want to have fun at work
- Strong administrative skills, competent and accurate and efficient in typing and work methods
You’ll be employed by St Peter’s Church, who partner closely with Resurgo to deliver the Spear Programme in Bethnal Green
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities:
- Support and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s, and a dedicated Church Partnerships team.
- Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
- This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
- In the event of a job offer, a DBS check will be requested.
Resurgo is a charity with a mission to transform society, of which the Spear Programme is just one part. We use our expertise in coaching and impact management to equip other organisations to cultivate change. Find out more about our work here.
With young people, with organisations, for society.
The client requests no contact from agencies or media sales.