Jobs in South West

The Role

Working across both Social Mind and Social Sync as a Customer Success Manager you will play a pivotal role in ensuring our non-profit clients succeed in their digital fundraising endeavours.

You will oversee the complete lifecycle of client engagement, from onboarding to support and retention, ensuring they fully leverage our platform's capabilities and agency expertise.

You will act as a strategic advisor, guiding clients through their journey with Social Mind and helping them optimise their campaigns for maximum impact.

Your role will involve proactive communication, strategic planning, and collaboration with internal teams to deliver exceptional client experiences building long term relationships.

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys and we unlock the supporter’s potential with meaningful insights.

Key Responsibilities

• Client Relationship Management:
  • Work closely with Growth team to deliver smooth and effective handover milestones to ensure ongoing client confidence.
  • Build and nurture strong relationships with key stakeholders at non-profit organisations, understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
  • Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback and identify opportunities to increase value and reduce churn across Social Mind and Social Sync.
  • Explore different ways in which clients may benefit from new agency services as our offer diversifies in line with market trends and demands.
• Onboarding and Adoption:
  • Ensure client satisfaction by keeping internal teams well briefed to successfully deliver agreed client requirements to a high standard and on time.
  • Collaborate cross functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
  • Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
• Success Planning and Outcomes:
  • Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
  • Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and agency offering.
  • Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Development teams to drive enhancements that meet client needs.
  • Identify potential risks and opportunities for upsell, working closely with internal teams to address concerns and explore growth possibilities.

Skills and Knowledge

• Strong knowledge and understanding of non-profit fundraising, particularly social and digital fundraising.
• Experience with managing multi-channel campaigns and understanding campaign lifecycle from planning to post-campaign analysis.
• Excellent communication and presentation skills, capable of managing complex stakeholder interactions and inspiring action through data and case studies.
• Tech-savvy, with a strong interest in learning about our platform and the ability to provide technical guidance to clients.
• Positive, enthusiastic team player with a collaborative approach and a drive for continuous improvement.
• Experience in the non-profit sector is desirable, with a passion for supporting charitable causes and driving meaningful change.
• Experience in a Customer Success or Account Management role is desirable, ideally within the non-profit sector or a B2B SaaS environment.

What You'll Do:

Leadership and Prevention: Lead, inspire, and effectively deliver training including in house and open courses and the delivery of bespoke workshops in the local community.

- Innovation and Empowerment: Channel your passion into providing training and promoting training courses for S&G Mind. Empowering people to build confidence, understanding and resilience whilst supporting themselves or others with mental health needs

- Quality and Leadership: As a S&G Mind Mental Health Trainer, you will lead on collecting data and evaluation forms in relation to training delivery.

Why Join Us:

• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact. Together, we can build a brighter, healthier future for people in Swindon and Gloucestershire. Your leadership can make all the difference.

Senior Programme Officer, In2STEM

Salary: £32,000 - £34,000

Length of Contract: Permanent, Full time 

Start date: ASAP

Location: Remote, with occasional travel to events and face-to-face meetings 

Reporting to: In2STEM Programme Manager

Direct reports: The Senior Programme Officer will deputise for the In2STEM Programme Manager one day per week and on occasion, when the In2STEM Programme Manager is on leave. This team consists of 4x Programme Officers and 1x Programme Assistant.

About us

In2scienceUK’s aim is to promote social mobility and diversity in science, technology, engineering and maths. We do this by leveraging the skills and passion of researchers and STEM professionals to support young people from low socio-economic backgrounds to achieve their potential and progress to careers in STEM.

The In2STEM programme is a fantastic opportunity for 16-19 year olds to gain insights directly from STEM industry and research professionals. The programme provides over a thousand students each summer with a blend of online and in-person activities, equipping participants with the skills, knowledge and confidence needed to excel in STEM. 

What we are looking for

We are excited to be recruiting a Senior Programme Officer to join our growing In2STEM Programme team. The focus of this role will be to support delivery and ensure that our young people have an exceptional experience on the programme. You will also be kept engaged through deputising for the In2STEM Programme Manager one day per week.

You will have a good understanding of the challenges today’s young people from less privileged backgrounds may face and bring a proven track record of supporting vulnerable young people and/or adults with a range of support needs, including mental health needs, learning difficulties and disabilities. You will be good at building trust and rapport with young people and have practical experience of appropriately, calmly navigating situations involving safeguarding and signposting for young people and adults.

We want to hear from people who passionately represent the interests of the diverse young people that we serve. We are not asking for particular qualifications. We care about your character, your skills and potential. If you can turn strategic aims into impactful programmes and can see yourself making an impact in our organisation, we want to hear from you.

Duties and responsibilities

The purpose of the Senior Programme Officer role is to support the successful delivery of the In2STEM Programme and ensure our young people have an excellent experience.

Your specific duties will include:

Programme Delivery

• Managing a caseload of students and volunteers from application stage to successful completion of the programme, including recruitment, placement matching, onboarding, event planning and programme delivery (in-person and online), troubleshooting throughout the programme and evaluation.

• Where appropriate, supporting the Programme Manager as the first port of call for programme staff with enquiries or needing advice relating to pastoral care for our beneficiaries.

• Developing and maintaining excellent working relationships with partners and funders to further the delivery of our work. This will include for example, working with schools, colleges, academic and professional services staff at universities.

• Creating and developing engaging resources to support the programme including video presentations, posters/flyers, case studies and website text and images.

• Monitoring student and volunteer applications to ensure targets and milestones are met.

• Maintaining up to date records via the programme database and ensuring data protection.

• Ensuring all operations are in line with Health and Safety and Safeguarding policies and procedures.

Evaluation

• Developing programme activities, using student and volunteer evaluation data and staff insights.

• Optimising systems, processes and ways of working, to ensure delivery models are scalable and achieve intended outputs and outcomes to the highest degree of quality, effectiveness, and efficiency.

• Maintaining a comprehensive overview of programme activities, among both staff and partners, and reporting on progress at regular intervals as defined internally and contractually.

• Supporting team members to create evaluation and student data reports.

• Supporting the creation and dissemination of case studies, working closely with the fundraising team to ensure funder requirements are met.

Deputy Managing

• Managing the In2STEM team when the Programme Manager is not working, including preparing and running programme update meetings from time to time.

• Supporting and assisting the Programme Manager to ensure organisational and delivery targets are achieved.

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The postholder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager.

Person Specification:

Essential

• Track record of experience directly supporting vulnerable young people and/or adults with a range of support needs, including mental health needs, learning difficulties and disabilities, facilitating access to other support services as needed.

• An understanding of the social and economic barriers that prevent some young people accessing STEM careers and an ability to recognise the importance of diversity and inclusion in STEM.

• Knowledge and understanding of the STEM sector, including higher education, apprenticeships and STEM careers.

• Experience of delivering projects for young people including recruitment and caseload working.

• Experience developing and maintaining strong working relationships with internal and external stakeholders at various levels.

• Excellent written and verbal communication skills, with strong presentation skills and an ability to adapt to a range of audiences.

• Good understanding of safeguarding in practice when working with young people.

• Flexible and adaptable, with an ability to pick up new tasks quickly and keep a level head when faced with challenges.

• Knowledge, understanding or experience of programme or project evaluation.

• Experience of deputy managing or managing staff or volunteers.

Desirable

• Experience of leadership and people management including motivating, coaching and developing team members to achieve results, fostering positive, collaborative working relationships with colleagues.

• Excellent IT skills including experience of Gmail, Google Workspace (or Word, Excel and Powerpoint) and Mondaycom.

• Experience working with databases.

Benefits: 

At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with your line manager to get you to the next level from day one. 

Although we take our career development seriously we also value work-life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy. 

In2scienceUK is a remote based organisation, that requires occasional travel across the UK for events and staff co-working days. 

You will have 28 days of annual leave per annum, plus bank holidays. 

Commitment to Safeguarding: 

In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment.

The following pre-employment checks will be undertaken as applicable:

• References 

• DBS check and/or Overseas criminal records check where applicable

• Self-Disclosure 

• Identity check 

• Right to work in the UK 

• Evidence of qualifications applicable to the role 

• Confirmation of registration with applicable registered body where applicable 

Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure. 

Application procedure: 

Please apply via Charity Job by uploading your CV (2 pages maximum) and a supporting statement (2 pages maximum). Your supporting statement must demonstrate and evidence how you meet each one of the competencies outlined in the above person specification. 

The deadline for applications is midday on 24th July 2024. Interviews will take place on Thursday 1st August and Friday 2nd August 2024.

Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Wellbeing Practitioner will be the forefront of a critical support system for people experiencing homelessness. You will be working with people with mental health needs, offering wellbeing support to rough sleepers identified in the borough.

What You'll Do:

- Collaboration and Efficiency: Work hand-in-hand with existing Mental Health Provision. well as other local agencies/organisations to effectively support young people transitioning from services.

- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.

Why Join Us:

• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

Together, we can build a brighter, healthier future for Swindon. Your contribution can make all the difference.

About The Role
Advert Closing date:            11/07/2024 at midday
Salary:                                   £23,933 - £25,873 – pro rata per annum (depending on skills and experience)
Hours:                                   35 per week
Location:                              Community based
Area role covers:                 Somerset
Contract type:                      Permanent
Interview date:                     16/07/2024
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
About the role
Could you be a part of an expert team based in Somerset, offering compassionate guidance and advice?
Are you passionate about making a positive difference in the lives of people affected by dementia?
Do you want a rewarding and challenging career where every day is different?

Yes? Well, we would love to hear from you!
We have an exciting opportunity to join our talented team as a Dementia Adviser. You will have the rewarding experience of providing information, guidance and support to people affected by dementia in identifying their needs, to help maintain independence, improving sense of well-being, and putting them in more control of their lives. 
You will;

- Assist people with dementia and their carers in identifying their needs, providing information and guidance to help maintain their independence, improving their sense of well-being, and putting them in more control of their lives.
 
- Build relationships with a range of local contacts, networking with health and care professionals, and providing dementia support. 
 
- Develop networks and pathways with partner organisations who work in the field of dementia, ensuring seamless and consistent support and empowering individuals affected by dementia to make informed choices.
  - Provide support face-to-face, by telephone and online and keeping detailed and confidential records.

About you
We are looking for a highly motivated individual, with an understanding of dementia, and the needs of those affected with these conditions. We are looking for someone who is approachable and knowledgeable to join our knowledgeable and passionate team. Our Dementia Adviser’s support people in their homes. We interact face to face, over the telephone and virtually, to give people the tools and knowledge to make informed decisions about their future. As a community-based worker, you will be required to attend a range of meetings, appointments and venues as well as working from home.  

You will;

- Be empathetic and non-judgmental in your approach with a commitment to equal opportunity.
 
- It is desirable that you have knowledge and experience of Adult and Children Safeguarding, Information Governance policies and procedures and statutory laws such as the Mental Capacity Act
 
- Have good communication skills to meet the diverse needs of our community and represent their needs to statutory and other voluntary agencies.
 
- Have a sound knowledge of IT systems to record data, write reports and communicate by email. 
 
- Understand client confidentiality and how this is applied when representing client needs.
 
- Preferably had some experience of working with a wide variety of relevant agencies. 
  - Have the ability and means able to travel independently around Somerset.  

About Alzheimer's Society
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

We are recruiting for a private international charitable foundation which seeks to support environmental recovery, supported by cultures and economies grounded in Earth lore, in line with their “breathe freely” ethos.  As such they are committed to grants and other investments that are healing to the climate, to biodiversity, and to human cultural relations with the other-than-human. The foundation is currently based in a Hong Kong family office, with personnel in Hong Kong and the UK, as well as Cameroon, Brazil, Australia, Papua, and the US. The work is hybrid and the candidate can legally work in the UK or Hong Kong. A working visa will be provided if needed.

The organisation has been in a phase of significant growth and change over the last five years and is seeking to ensure that the needs of our diverse and committed staff are known and addressed.

This is a new position which interfaces with all foundation staff. Under the general direction of the Director of Operations, you will be developing and ensuring that staff policies and practices are relevant, clear, harmonized, and compliant with regulations across the foundation’s staff locations and in alignment with the foundation’s values. The position provides an opportunity to practice all aspects of a global HR function including recruiting, hiring and on-boarding, remuneration and benefits, performance and effectiveness, compliance, training and development, staff wellness and retention, and HRIS.

Global Human Relations Specialist 

Responsibilities

— The responsibilities of Global Human Relations Specialist will include, but are not limited to:

• Determine and facilitate optimal hiring status for new and continuing staff (direct employment, EoR employment, independent consulting) and initiate and manage contracts as appropriate.
• When there are open positions, working with hiring managers to manage the full cycle of recruitment of positions including job scoping, candidate sourcing, interviewing, reference checking, background checking, developing offers and closing the hire.
• Guide and manage onboarding, orientation and exit processes.
• Evaluate and facilitate staff mobility and travel requirements (visas, permits, and registrations) as needed.
• Update and maintain job description library and organisational charts.
• Maintain appropriate benchmarks, periodically review and recommend enhancements to compensation and benefits plans across international geographies.
• Coordinate payroll and HR administration with International Accountant and others.
• Review, update, develop and enhance processes, policies, and procedures for staff across various jurisdictions to ensure compliance around applicable labour and employment regulations, internal equity in compensation and benefits, and to reflect best practices and our institutional culture and values. Identify any significant gaps to our offering in relation to staff priorities.
• Ensure the integrity of staff records and timeliness of any required actions (e.g. remuneration adjustments, contract renewals, enrolments etc).
• Consult with, coach, and support managers and staff on standard personnel transactions, employee relations issues, interpretation and fair application of policies and applicable laws.
• Recommend appropriate resources and training for professional development needs.
• Organise staff events for team and capacity building and cross-cultural and cross-disciplinary learning including annual retreat.
• Maintain a pulse on staff morale and identify strategies to enhance staff cohesion, engagement and overall health and well-being.
• Specify and optimize HRIS to efficiently manage human resource related processes, record keeping and analytics. Manage HRIS interfaces with other relevant systems such as accounting.
• Develop and manage relationships with staffing related service providers including payroll and HRIS providers, accountants and employment law experts.

General and Other

• Coordinate user training and resourcing on HRIS (including payroll) platform, as needed.
• Keep abreast of developments in foundation staffing (role descriptions and structures).
• Keep abreast of best practices in international HR.
• Occasional travel as required for execution of duties.
• Other duties as are consistent with specialist’s role and experience as the foundation continues to evolve, or from time to time as prompted by institutional priorities.

Qualifications

— The successful Global Human Relations Specialist candidate will likely reflect much of the following profile:

 Essential

• A combination of education and experience equivalent to a Bachelor’s degree in Human Resources, Business, Psychology, or a field related to the work.
• Five years’ progressively responsible HR experience.
• International HR experience. GPHR or PHRi or equivalent, a plus.
• Practical understanding of global employment law and issues.
• Strong understanding of accounting as it relates to staffing.
• Excellent, hands-on knowledge of web-based systems including HRIS, payroll (we currently use Deel), office suite platforms (proficiency in Microsoft Office Suite preferred).
• Comfortable in complex and highly matrixed environments. Demonstrated ability to work collaboratively and effectively with peers across disciplines and functions in shared efforts with proven ability to influence without direct formal authority.
• Comfortable working remotely.
• Strong organizational and time management skills with the ability to be flexible and re-prioritize as needs arise.
• Pleasant and effective communication skills, written and oral. (English is our working language.)
• Experiential cross-cultural understanding and perspective, aware and appreciative of differing worldviews and the ability to communicate with and learn from the wide variety of people who comprise our grantees, allies and staff.
• Kind and generous with partners and colleagues.

Desired

• Prior experience with an international non-profit organization or grantmaking foundation.
• Fluency in a second language with preference for dominant languages of one of our working regions (e.g. French, Portuguese, Bahasa, Thai, Lao, Burmese).
• International living and/or working experience including in the Global South.
• Strong analytical, conceptual, and creative problem-solver who continually looks for new ways to improve processes with a “can do” attitude and a sense of humour.
• Located in and able to legally work in the UK or Hong Kong.

Alongside this we will value applicants who are:

• Deeply committed to regenerative/ecological cultures and economies, preferably with experience of holistic/indigenous cosmologies.
• Humble, recognising humanity’s place amongst all living creatures on this one planet.

We pride ourselves on being diverse and inclusive.

TO APPLY

Please submit a letter of interest outlining your relevant experience and financial requirements with a resume to us. Review of credentials will begin immediately. We seek to have someone in place as soon as possible.

The organisation does not maintain a website but will provide more detailed information on the foundation to qualified applicants.

We currently have an exciting opportunity for an experienced individual to join our team as a Legacy Officer. You will join us working 35 hours per week, on a permanent basis and will be based remotely. In return you will receive a salary of up to £39,723 per annum plus excellent benefits.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

There are currently six members of the Legacy Team who are responsible for calling in all legacies bequeathed to charity, including those left to our branches and adoption centres throughout the UK. Working with lay and professional Executors, our role is to ensure that we maximise the value of legacies generously bequeathed to the charity by our benefactors.

Responsibilities of our Legacy Officer:

As our Legacy Officer, you’ll be responsible for the management and conducting of residuary, pecuniary, trust and life interest bequests; ensuring the charity’s tax exemptions are utilised correctly; advising Executors of Cats Protection’s requirements with regard to the selling of estate property, appropriation and compliance with the Charities Act 2011 disposal of land legislation and liaising and corresponding with Executors, solicitors and charity co-beneficiaries where appropriate to resolve disputes which could lead to the issuing of legal proceedings

What we’re looking for in our Legacy Officer:

• experience of working within the probate law or charity legacy administration sector
• TEP, ILEX, Law degree or ILM CiCLA.
• excellent verbal and written communication skills
• keen attention to detail, organised and methodical
• ability to work under pressure to meet deadlines
• ability to manage your own workload

What we can offer you:

• salary of up to £39,723 per annum plus excellent benefits
• generous annual leave entitlement
• Flexible working options
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 4th July 2024

Virtual interview date: W/C 15th July onwards

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Are you looking to get into fundraising? Are you an organised administrator and a proactive people person?An exciting opportunity has arisen at Prospect Hospice for a Fundraising Coordinator to support the community and events team.

Our fundraising team raises vital income to enable us to care for people with life limiting illnesses in our community. We do this through events, activities or other platforms to promote the Hospice out in the community and are passionate about providing an excellent supporter experience.  We are looking for a new team member to join us to help us achieve our goals and support our fundraising activities.

Hours: Monday to Friday 9-5 (with flexibility required on occasion to support events and activities outside regular working hours). Full or Part-time applications considered, minimum of 28 hours per week.

What is the role?

The Fundraising Coordinator will be an integral part of the fundraising team,  providing excellent administrative support for fundraising campaigns, events and in aid of fundraising. You will also be responsible for the administration of accurate supporter records and bookings, responding to enquiries and cultivating relationships with our supporters and volunteers. You will support the team to meet departmental targets and objectives to drive ongoing stewardship and supporter engagement.

Working as part of a small, busy team there will be opportunities for you to get involved with projects and initiatives outside of the day to day administration, helping to expand your knowledge and develop your skill set.

Do you have?

• Great people, communication and customer service skills
• Strong organisational skills and a ‘can do’ attitude
• An excellent eye for detail
• Good digital skills including MSOffice (Excel and Word)
• The ability to be flexible and the ability to juggle and prioritise multiple tasks
• Experience in an administration role in fundraising, events/marketing or a customer services environment
• Ability to understand information presented in databases or donor software systems.

In return, you will be joining a great team working in a supportive and collaborative environment for one of Swindon’s best loved charities.

We offer a great range of benefits, including:

• 27 days holiday FTE plus bank holidays (rising with length of service)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Supportive induction, training and development
• Flexible working

To apply please submit your covering letter and CV via our website.

Interviews will take place on Monday 15th July 2024

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

Please note, should we should we receive an overwhelming response for the job advertised, we reserve the right to close the vacancy early

This role will see the successful candidate manage and develop a portfolio of successful national events. You will be involved in all aspects of the project management cycle from marketing and participant recruitment to supporter stewardship and race day logistics. With support of the Senior Fundraising Manager (Events & Community) you will prepare and track budgets for your assigned events and continuously look for opportunities to improve income and participant retention.

The role requires a good attention to detail, strong prioritization skills, sensitivity and flexibility. Whether you come with direct events fundraising experience or have transferable skills that the role requires, we will support and develop you to excel in your role.

Meningitis Research Foundation is based in Bristol, but the role is flexible and is open to remote working with monthly visits to the office (this will need to be more regular during events season). We offer an annual salary of £23,000-£28,000 (job titles and salary banding currently under review), 6% employer pension contribution and employee assistance program alongside annual leave of 25 days per year. You will report directly to the Senior Fundraising Manager (Events and Community) within the Fundraising Team. This is a really exciting opportunity to join Meningitis Research Foundation and build a career with a world-leading charity working to defeat meningitis.

Key Responsibilities

· Manage a portfolio of national events including TCS London Marathon and Great North Run executing the planning, delivery and evaluation of these events

· Inspire individuals with a connection to the cause to take on events for Meningitis Research Foundation to support our vision of a world free from meningitis

· Deliver marketing and recruitment strategies to ensure we reach our targeted number of participants for each event

· Deliver best in class stewardship (across phone, email, SMS and post) to all supporters ensuring they have the best experience with Meningitis Research Foundation

· Work with the Senior Fundraising Manager (Events & Community) to ensure we maximize income potential from each event through improving key performance indicators i.e. average value

· Develop the events portfolio by evaluating and monitoring current products and seeking out new events when appropriate

· Manage relationships with external partners including event companies, logistical suppliers and fundraising platforms

· Work with the Communications Team and Senior Fundraising Manager (Events & Community) to identify strong supporter stories and PR opportunities

· Seek opportunities to share knowledge and learning with other members of the Events & Community Team

· Identify supporters with high value potential (i.e. corporate or major donor) and ensure they are shared with the Head of Fundraising

· With the support of the Senior Fundraising Manager (Events & Community)  create and deliver budgets and KPIs targets for your area ensuring you monitor and report on progress against these budgets and KPIs

· Other duties as reasonable requested by the Senior Fundraising Manager (Events & Community) or Head of Fundraising

 

Skills and experience required

· Strong project management skills and the ability to work on multiple projects simultaneously

· Good organisational and administrative skills, able to prioritise, juggle multiple tasks and work to deadlines

· Excellent written and verbal communication skills

· Excellent attention to detail

· IT competent including Microsoft office package, Teams and Outlook

· Numerate, able to understand and manage financial information

· Experience managing external partner relationships

· Proven experience and current understanding of the events fundraising market

· Working knowledge of social media

· Experience using a CRM or database

· Effective team player with an ability to build effective working relationships

· Self-motivated and able to work on own initiative

· Ability to demonstrate our organisational values in all areas of your work

· Able to work occasional unsocial hours and a willingness to travel, occasionally overnight for events

Reporting
This role reports to the Director of Finance and Administration.

Responsibilities

 Office and facilities administration

o  Liaison with office owners about accommodation, facilities, services and supplies to ensure smooth running of charity HQ.

o  Ordering office stationery and supplies.

o  Off-site storage oversight and organisation.

o  Printer supplier contract management.

o  Implementation of the Health and Safety action plan and obtaining landlord documentation on a timely basis.

o  Maintaining a log of laptops, organising new laptops where required and the return of laptops from leavers.

o  Maintaining company credit card and petty cash records.

 Lead responsibilities

o  Office Fire Warden.

o  Office First Aider.

Senior Leadership Team support

o  Researching, organising and booking travel.

o  Support for diary management.

o  Meeting venue sourcing research, organisation and booking.

o  Expenses administration.

o  Project implementation support as required.

o  Venue sourcing, travel, accommodation and refreshment support for staff and team away days as required.

Trustee Board support

o  DBS checks for new Trustees.

o  Updating Trustee induction pack.

o  Maintaining contact details.

o  Booking training for Trustees and maintaining Trustee training records.

o  Supporting Trustees travel to meetings, including researching and booking travel and accommodation.

o  Sending diary invites for Board and Committee meetings as required.

These responsibilities may change depending on the needs of the organisation and as agreed with the line manager.

Experience

Experience is sought in the following areas:

· General administration in a busy office environment, ideally with a dispersed workforce working in the office and at home throughout the UK.

· Meeting logistics organisation including venue identification; venue booking liaison; travel booking; accommodation booking.

· Processing confidential information about staff and partners in compliance with GDPR.

· Working with international partners would be ideal but not essential, including multiple cultures and currencies.

Salary:  £30k - £35k FTE depending on experience

Contract: Permanent

Hours:                                Full-time in term time (part-time considered). Reduced hours in school                                          holidays (exact hours are negotiable)

Location/Travel:                Hybrid. Predominately home based with up to 8 days travel per month.                                    This will include one office day per week in the Bristol area.  Additional travel to member schools will be UK-wide and may include occasional overnight stays.          

IDPE operates a home-working business model and does not use a permanent office.  The team meets regularly across the Bristol area.

IDPE is a membership organisation, supporting fundraising and engagement professionals in schools.  We pride ourselves on having a thriving and engaged community and, as membership manager, you will play a pivotal role in supporting and expanding our community.  This is a relationship management role which requires an engaging, enthusiastic and passionate communicator able to build relationships at all levels, listen to the needs of members and work across the business to ensure these needs are being met.

Key Responsibilities:

Member engagement

• Together with the membership administrator, you will be a primary point of contact for members across the UK and internationally
• Member satisfaction is our highest priority, and you will be speaking to members daily, monitoring forum discussions, identifying key discussion themes at meetings and working with internal staff to ensure IDPE continues to meet the needs of its members  
• You’ll get to know members personally and will be able to understand their challenges and areas of interest, signposting them to relevant services and resources.  You will also identify potential gaps in our services and will work across the business to ensure we meet the needs of all members
• An analytical approach to member engagement is required as you will be responsible for the analysis and interpretation of engagement data, using this to develop an engagement strategy and encourage member participation

Member acquisition

• You will work with the CEO on developing and managing the member acquisition strategy and pipeline, researching prospective members, and managing the relationship through to membership
• You may be asked to represent IDPE at external events or conferences, identifying and connecting with prospective members
• You will work with marketing to communicate member benefits to prospective schools
• Together with the membership administrator you will manage the new member onboarding process, conducting welcome calls and initiating regular follow-ups to ensure new members are engaged and knowledgeable about our services

IDPE’s member acquisition strategy is based on relationships.  We do not cold call or hard sell but build on introductions and approaches from schools interested in joining.

Volunteer stewardship

• You will be responsible for building and managing a nationwide network of volunteers, encouraging their involvement in the member engagement and acquisition process
• IDPE hosts 12 regional meetings and specialist forums, across the UK each term.  You will be responsible for ensuring these happen, working with volunteers to create relevant and engaging agendas and chairing meetings when required
• You will manage the volunteer recruitment, onboarding and engagement process

Membership strategy

• Membership strategy is led by the CEO but, as membership engagement manager, you will be instrumental in influencing this and will lead its delivery. You will also support the CEO in a wide range of membership activities and projects
• You will be an ambassador for IDPE, representing the charity at internal and external events, chairing webinars and over time will become a subject matter expert on IDPE’s membership
• Your analytical approach will enable you to report on trends, behaviours and challenges, providing data to support your narrative.  You will also work closely with the Finance Director to set and monitor membership targets
• You will be responsible for writing membership communications and for ensuring the membership content on the website remains current
• You will be responsible for leading key membership projects

These tasks are not intended to be exhaustive, but they highlight the major tasks that the post-holder may be reasonably expected to undertake.

Are you IDPE’s next membership engagement manager?

This role would suit someone who loves talking to people and building relationships. IDPE's strength lies in the relationships it has with members and the successful candidate will be a natural people person who loves listening to member stories and facilitating the sharing of expertise and knowledge across the IDPE community. It would suit an individual from a sales/account management, alumni relations, fundraising or member services background.

Essential skills

• Experience in membership, relationship management, fundraising, alumni relations or customer service management with a proven track record of leading the delivery of a high-quality service
• Naturally inquisitive with a keeness to listen to members and find out more about their challenges. You will be someone who loves people and is able to listen, question and empathise with individuals at all levels 
• Strong administrative skills, able to set up and manage supporting processes
• Professional at all times, even when under pressure  
• Able to present information succinctly in oral and written form
• IT literate with experience of MS Office and using a database/CRM to record, review and extract data
• Excellent copywriting and proofreading skills
• Working within a small team will require a flexible approach to duties and a willingness to support others with a variety of tasks

Please note: all IDPE staff are expected to attend the IDPE Annual Conference.  This will involve a three day/two night stay each May/June.  The next conference will be on 11-13 May 2025 at Celtic Manor Resort in Newport.  

 

At Winston’s Wish we have been on a journey over the last few years – since Covid-19 we have transitioned to an online delivery, and we’re not going back.  We are listening to the voices of the bereaved young people that we are here to support and designing services that are right for them. 

We have raised the profile of data in all areas of our organisation and are always looking at ways to achieve ongoing improvements to our ways of working and our outcomes for the children that we are here to serve.

The Database Manager position is an exciting new opportunity to work alongside the Head of Salesforce to develop a solid foundation working with the world’s largest integrated CRM platform, Salesforce.  Winston’s Wish is currently leveraging various Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Non-Profit Success Pack. Additionally, we are investing in Marketing Cloud and AI in the upcoming year as part of our strategic shift towards a 'digital first' approach. 

We’re looking for someone with an ability to use their initiative to get things done, an enthusiasm for quality improvement with a keen eye for detail and someone with compassion and empathy for those affected by bereavement.  Whether you’re already a certified Salesforce Administrator or have lots of experience maintaining Salesforce but are yet to obtain the certification, we’d like to hear from you.  

Join us in this dynamic phase of growth and contribute to our mission of providing meaningful support to those navigating the challenges of loss. 

Main Responsibilities  

What you'll do: 

• You’ll be our 'go-to’ person for Salesforce end users; 
• Support the day-to-day platform administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards;
• Working on declarative development utilising Flows, custom objects, workflows, validation rules and security configuration; 
• Support day-to-day user queries; 
• Proactive system maintenance including keeping up with Salesforce releases, features and best practices; 
• Data management to improve Salesforce data quality, implementing rules and automation as needed; 
• Collaborate with Fundraising, Bereavement Services and Marketing & Communications to gather and analyse business requirements and translate into scalable solutions; 
• Provide ongoing user training and create training materials/technical documentation as needed; 
• Communication of any platform changes to end users and stakeholders; 
• Implement and enforce security best practices to protect sensitive data; 
• Ensure compliance with relevant data protection regulations and internal policies; 
• Account manage our outsourced Salesforce & IT partner support companies.

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities. 
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy. 
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).    
• Work to objectives, targets and work plans agreed with your line manager. 
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required. 
• Take an active part in the Quarterly review process and participate in training agreed with your line manager. 
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy. 

Person Specification

If you’re aligned with our values, excited about the opportunity and really good at what you do (even if you don’t tick all the boxes) apply anyway! 

• Certified Salesforce Administrator with at least 1 years’ experience or someone with 1 years’ experience of working in Salesforce at an administrator level (but would like to achieve the Salesforce Administrator Certification); 
• Confident using DataLoader to manage imports and exports of data; 
• Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports; 
• Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels; 
• A proactive attitude to implementing best practice solutions; 
• Demonstrates enthusiasm towards continued personal/professional development; 
• Hands-on experience with either Service Cloud, Experience Cloud, Sales Cloud, NPSP and/or FormAssembly, don’t worry if you haven’t got experience of all of them; 
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels. 

Additional information, if you are yet to obtain the Salesforce Administrator Certification 

• During the first 6 months, time will be allocated to self-learning/self-development via Salesforce’s Trailhead learning platform and other resources;
• After 6-12 months, Winston’s Wish will support you through the Salesforce Administrator Certification Examination. 

Recruitment Timetable 

Application deadline: 19th July at 5pm 

Telephone conversation to take place: 24th and 25th July 

Interview by Zoom to take place: 29th or 31st July 

Interview location: Zoom 

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date. 

The College of Policing is exclusively partnering with Robertson Bell in our search for two Finance Business Partners to join our team on a permanent basis. The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff.

Reporting into the Senior Finance Business Partner, these roles will provide professional finance business partnering support and advice to Cost Centre Managers, including preparing and evaluating accurate and timely annual and monthly budgets, forecasts and trend analysis, to enable effective and appropriate financial planning across the College.

The organisation

About 800 people work for the College of Policing across England and Wales. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.  We offer a supportive and inclusive environment for people to thrive.

This post can be based remotely with very occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London. We offer an extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.

The key duties of these Finance Business Partners will be:

• Act as lead business contact for providing a professional finance business partnering service to designated Cost Centre Managers.
• Develop effective working relationships with stakeholders to improve their knowledge of financial management and forecasting, whilst providing appropriate robust challenge when required.
• Complete monthly management accounts, budgets and forecasts for your Cost Centres providing sufficient analysis and narrative to inform business and operational decisions.
• Analyse monthly performance to budget and KPIs, evaluating variance impact and identifying trends to support, challenge and provide options in the cost-efficient management of resources. 
• Reconcile budgets, accruals, prepayments and other financial records for year-end.
• Engage with Cost Centre Managers on organisational or business-related proposals, provide helpful and meaningful financial advice to support business case submissions.
• Drive effective strategic and operational decision making for budget managers.
• Support the design, development and continuous improvement of finance processes and quality and system improvement projects.

The successful candidate will have:

• Part-qualified with a CCAB qualification or evidence of equivalent experience in a similar role.
• Experience of working in a management accounting, finance business partnering or related financial role.
• Ideally experience working in the public sector, but this is by no means essential.
• Proven experience of working collaboratively, including working with internal and external people in positions of influence to develop and implement customer-focused business solutions.
• Ability to analyse, summarise and communicate financial data and information clearly and accurately to non-financial budget managers.
• Ability to provide constructive challenge to budget managers.

Please note that the salary on offer will be based on location as follows:

• National: £33,573 - £40,580,
• London: £38,611 - £45,618

The closing date for applications will be on Sunday 21st July, with first stage interviews due to take place the week commencing the 29th July. Please submit your CV to our exclusive search agent Robertson Bell ASAP to ensure you don’t miss out!

We are hiring! We have a job vacancy for a Normal Pressure Hydrocephalus (NPH) / Dementia Coordinator.

Shine has a membership of over 13,500 members living with SpinaBifida and/or Hydrocephalus and associated conditions and over 6,000 associated members.

In the last year we have seen a 25% increase in members who are living with NPH across England, Wales and Northern Ireland. There are currently just under 600 members with NPH, plus their carers registered, but we are expecting this to continue to rise as awareness and diagnosis of the condition grows.

We are looking for an experienced, skilled, organised and dedicated new staff member to join Shine’s Services team to develop and lead our new NPH service.

Job title: Normal Pressure Hydrocephalus (NPH)/ Dementia Coordinator

 

Reports to: Director of Services

Location: Home Based or Hybrid * 

(dependent on proximity to our Head Office in Peterborough, with travel across England, Wales & Northern Ireland as required)                                                               

Hours: 35 hours per week (willingness to work outside of office hours, evenings and weekends when required)

Salary:                £31,672 pa

Closing Date:      21st July 2024 at 11pm

Purpose of Job 

To provide the foundations for improved health, social and emotional outcomes for adults living with NPH and to support their families/carers.

To focus primarily on delivering 3 of Shine’s 7 Strategic Goals all of which drive Shine’s ambitions:

·  Goal 3: Adults of all ages with spina bifida and/or hydrocephalus have the choices and opportunities to live healthy and independent lives

· Goal 4: A connected community

· Goal 7: Transforming attitudes and improving access to health and care services through engagement, partnerships, research and campaigning   

And contributing to delivery of other strategic goals as appropriate.

 

Staff management:

1. Shine is committed to providing quality advice and support. As service lead you will provide supervision, training, guidance and support in line with Shine’s HR processes and procedures to other members of staff who are involved in the delivery of work for the NPH service.

 

Project management:

1. Evaluate existing support for members living with NPH and their families/ carers within Shine

2. Develop and grow the service based on the needs and voice of our members

3. Lead the support of members living with NPH and their families/ carers across England, Wales & Northern Ireland

4. Develop annual work plans, which will enable continued development and delivery of the NPH service

5. Create a framework for the service and develop Shine colleagues to support delivery in key areas

6. To provide training to upskill colleagues in dementia

7. Create greater consistency across all Nations by developing strong working relationships with key colleagues in England, Wales and Northern Ireland

8. Drive collaborative working with the National Programmes and Engagement Manager and the National roles – particularly Health and Benefits

9. To manage any specific project budgets, ensuring spend is planned, within budget and allocated to the appropriate cost centre 

10.  Maintain an oversight on data capture and data management for the work on NPH, alongside the Director of Services develop outcome measures to demonstrate impact

11.  Work in line with GDPR, maintaining confidential member records providing clear and accurate record keeping for monitoring and evaluation

12.  Identify new potential sources of funding as the project develops and contribute to funding bids as requested. 

13.  Working with colleagues in Services, Fundraising, Marketing, Trust and Foundations colleagues and Shine’s membership to identify opportunities for long-term sustainability of the work.

Delivery  

To manage all enquiries from our members living with NPH and their carers, providing direct one to one support and advice including-

·  Welfare benefit/ income maximisation advice

·  Condition specific support to enable the person living with NPH to have choice and control over their current and future care needs.

·  Signposting /referring to more specialist information and support, internally or to other local, regional or national organisations 

You will also:

· In collaboration with Shine’s National Programmes & Membership Engagement Manager, Health and Services colleagues and external partners, lead the delivery of the NPH awareness week once a year

· Review existing and develop new resources for members with NPH alongside the Health team

· Develop and deliver an annual programme of events and peer support groups for members with NPH and their families and carers

· Oversee social media, Facebook and WhatsApp support groups

· Organise steering groups, providing opportunities for Shine members to guide the development of the service, and engage in consultations and research

· Develop partnership opportunities and closer working relationships with health professionals, statutory organisations and charities

· Identify key campaigns to improve the rights of members with NPH, improving access to statutory services, access to NHS care, awareness regarding diagnosis and treatment.

Other core requirements of working for Shine:

· To work with Shine’s national and regionally based colleagues to ensure that all work is complementary, coordinated and beneficial to our members

· To maintain the high standards of respect, communication, professionalism, empathy and sensitivity conducive with working for an organisation that represents 13,500+ members living with spina bifida and/or hydrocephalus or associated conditions.

· To ensure that Shine’s safeguarding policies and processes are followed, and are ‘everyone’s responsibility’

· To actively take part in the annual staff residential

 

 

To undertake any other duties in line with the job role. 

 

 

 

Person Specification 

 

Experience – essential 

· A minimum of 3 years' experience of working with older people living with dementia

· Experience of project management and delivery

· At least two years’ experience of delivering support and advice services for older people.

 

Knowledge, skills and abilities – essential 

· Excellent verbal and written communication skills

· Ability to build strong relationships both with internal and external stakeholders

· Ability to develop and deliver professional presentations and training in a variety of settings 

· IT literate with a good knowledge of Microsoft 365 and confident in the use of CRM Database systems

· A non-judgmental approach to working with people 

· A good knowledge of adult safeguarding policy, procedures and reporting 

Qualification- essential

§  Relevant qualification in health or social care

 

Experience – desirable 

· Welfare benefits: Experience of supporting older people to maximise their income

· Experience of providing supervision, guidance and support to others as a lead

· Developing and delivering opportunities to enable and empower disabled people

· Organising information sessions and social events 

· Multi-disciplinary working and advocacy

· Evidence of successfully developing a base of local, regional and national contacts/partners who can provide specialised support to our members/ families

· Working in the third sector in a paid or unpaid capacity 

· Working with, and supporting, volunteers 

Qualifications - desirable 

Relevant qualification in:

§  Information, Advice & Guidance

§  Management

§  Project management 

 

In return, Shine will offer you:

· A competitive salary

· 35 hour working week

· 25 days annual leave plus additional discretionary leave between Christmas and New Year

· Support to learn and develop

· Opportunity to purchase additional annual leave

· Additional annual leave due to length of service

· Defined contribution pension

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.

If you would like to have a chat about the role in more detail or have any questions, please give us a call and ask to speak to Gill Valentine, our Director of Services.

Interviews will be held on Monday 12th August in our Head Office, Peterborough