Jobs in south east
Customer Services Advisor
We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.
Position: Customer Services Advisor
Salary: £28,357 per annum
Location: Hammersmith with hybrid working
Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays
Contract: Permanent
Closing date: Friday 19 December 2025
Interview date: Week commencing 12 January 2026
About the Role
You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported.
Key responsibilities include:
- Managing customer enquiries by phone and email, providing clear and accurate information
- Handling tenancy and responsive repair queries, raising works orders and keeping residents informed
- Keeping records and systems updated with detailed and accurate notes
- Liaising with contractors to ensure repairs are completed efficiently
- Supporting rent and service charge enquiries, including taking payments
- Helping to manage voids and lettings by keeping applicant information up to date
- Working with colleagues across the organisation to ensure a seamless and resident focused service
- Responding professionally to complaints and helping drive improvements based on resident feedback
- Ensuring all work complies with policies, procedures, safeguarding and data protection requirements
About You
We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience.
You will have:
- Experience providing high quality customer service, including managing difficult conversations
- Excellent written and verbal communication skills
- Strong IT skills, including confidence using Microsoft Office
- Experience handling a high volume of calls
- Ability to prioritise workload and work to deadlines
- A collaborative approach and the confidence to use your own judgement
- Empathy, professionalism and a commitment to supporting residents
- An understanding of equality, diversity and inclusion
It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided.
About the Organisation
The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.
Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
YMCA Hastings provides medium-low supported accommodation for a total of 47 young people at risk of homelessness, aged 16 to 25, and care experienced young people under the age of 18. We have a dedicated team of Support Workers, Night Support Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated just of the seafront, the service has strong links with and contributes to the local community.
We are looking for a Supported Housing Support Worker to join our team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:
Housing
- You will hold a caseload of young people who are housed across our sites with the support of the team.Support provided is light touch, and a good knowledge of partner agencies is essential for relevant signposting
- Interview young people to assess their suitability for our housing
- Support young people to manage their occupancy agreement and adhere to house rules in preparation for independent living.Helping young people navigate shared living skills is key to this role and includes facilitating house meetings, rotas and cleaning sessions
- Support young people to keep up to date with all payments for rent and liaise with housing benefit
- Maintain up-to-date knowledge of housing and welfare benefits for young people
- Complete Occupancy Sign up and induction with incoming residents
- Deal effectively with non-compliance issues, such as non-payment of rent, ASB or breaches of Health and Safety, using restorative practices
- Contribute to maintaining properties to a high standard including conducting health and safety checks
Support and Engagement
- Light touch support to residents, signposting to partner agencies as appropriate
- Support each resident to develop their own person-centred Support Plan with short- and long-term goals to work towards independent living skills and their next accommodation steps
- Arrange Review Meetings with young people at least once every 3 months to update and review risk assessments and support plans
- Check in with each resident at least once a week
- Encourage a culture of education, employment and engagement
- Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
- Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)
General
- Work as part of a team
- Treat young people at the service in a non-judgmental and psychologically informed way
- Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
- Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
- Liaise effectively with other professionals and services
There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.
Experience and Knowledge
- Experience relating to housing, support work, and/or working with young people
- Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
- Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
- Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
- Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists
Skills and Abilities
- Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
- Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
- Ability to work autonomously, and use own initiative, as well as being part of a team
- Clear verbal and written communication skills, good IT, and keyboard skills
- Strong time management skills with the ability to plan and prioritise
CLOSING DATE: Sunday 28 December 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date.
TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification.
We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.
Our mission is to help children and young people have a fair chance to be who they want to be.

The client requests no contact from agencies or media sales.
Contract Type: Permanent
Salary: Circa £32,300
Hours: 37 per week
Department: People Culture & Leadership
Directorate: Continuous Improvement
Location: Working from home, with occasional UK travel
Reports to: Senior PCL Specialist
As part of the NFCC People Culture and Leadership (PCL) Hub this post plays a key role in supporting and enabling fire and rescue services (FRS) to drive organisational and culture change.
The postholder will use their subject matter knowledge, skills and experience alongside the principles of project management to support the design, development and implementation of a range of PCL products and services. Whilst the role supports all PCL activities, the role will have a focus on Equality Diversity and Inclusion (EDI)-related projects, therefore experience in this area is particularly desirable. Moreover we require someone with relevant knowledge and experience in one or more fields of the people/HR/OD/EDI profession.
Evaluating the effectiveness of the NFCC’s PCL products and their benefits to FRS’s will be a key aspect of the role and the postholder will undertake a range of evaluation activities to identify improvements and make recommendations for improvement. They will be responsible for implementing agreed changes and maintaining PCL products to ensure they remain fit-for-purpose.
Stakeholder engagement is a key element of the role by building effective relationships and establishing networks to improve the uptake/adoption of PCL products and drive culture change.
If this sounds like the kind of opportunity that you would be interested in; please have a look at the detailed Job description on the NFCC website and apply.
How to apply:
Please complete the application form linked from the ‘apply now’ button on the NFCC website. CV’s will NOT be accepted for this position.
Closing Date – 4 January 2026 with interviews being conducted on the 15 January 2026.
PLEASE NOTE - THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
The Health Information Officer will be responsible for the day-to-day management of our patient and public information about bowel cancer and will work closely with the Senior Health Information Officer and Health Information Manager in the development of information content.
This role is an excellent development opportunity for a proactive person with strong administrative and prioritisation skills who is looking to develop their career in health information. Experience in an information or communications role would be beneficial.
The position offers you a unique and exciting opportunity to make a direct difference for people affected by bowel cancer, ensuring all of the charity’s information meets patient needs, is of the highest quality and has a strong evidence base.
Please note we may interview on a rolling basis before the closing date as applications come in.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Goodman Masson are delighted to be partnered with The Scouts to recruit for an Interim Financial Controller on a 12 month Fixed Term Contract (MAT cover).
The Scouts actively engages and supports young people in their personal development, empowering them to make a positive contribution to society.
As their Financial Controller, you will lead the Financial Accounting and Payroll team. This hands-on, strategic role requires a leader capable of driving operational efficiency in transactional accounting while managing the complexity of statutory reporting, audit, and internal control frameworks.
Key Responsibilities:
Oversee all day-to-day accounting operations (AP, AR, GL, Banking) and drive efficiency. Ensure the integrity, controls, and continuous improvement of all finance systems.
Be the primary lead for the production of annual statutory accounts and the management of the year-end audit. Ensure full compliance with tax obligations (VAT, Corporation Tax) and external regulations.
Design, implement, and maintain a robust and effective internal control framework, ensuring processes are documented and controls are strictly followed.
Lead cash flow management, debt collection, liaise with investment managers, and report on compliance with the financial reserves policy.
Manage and motivate the Financial Accounting Team and oversee the Payroll Operations Manager, ensuring an accurate, timely, and compliant payroll and pensions service.
Act as a key advisor to employees and trustees, specifically managing the fixed asset register and partnering on capital expenditure budgets.
Essentials:
A recognised, full Professional Accounting Qualification (ACA, ACCA, CIMA).
5-10 years' Post-Qualification Experience (PQE) in a senior financial accounting or audit position with a demonstrable track record of success in managing complex financial operations.
- Experience working within a charity environment and strong knowledge of charity SORP.
Proven experience in statutory accounts production, managing audits, implementing strong internal controls, and overseeing transactional teams.
- Strong change management skills and a passion for driving continuous process and system improvements.
Salary is up to £68,000 + Excellent Benefits.
The Scouts are based in Gilwell Park, Chingford, London. Hybrid working with 2 days per week in the office.
Advert closes on Friday 12th December. Applications will be reviewed on a rolling basis.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job summary
The Head of Services and Support is a key role at Bowel Cancer UK, leading the delivery of our patient support services. We currently provide high-quality support, but we know we need to do even more - reach more people and have an even greater impact.
The Head of Services and Support will lead the development and delivery of our patient support services. This is a pivotal role with key areas of focus:
- Drive innovation in patient support.
- Expand our reach and accessibility to ensure no one faces bowel cancer alone.
- Build strong partnerships with stakeholders.
- Champion technology and digital solutions to enhance service delivery.
You’ll work closely with the Director (Senior Leadership Team), your colleagues on the Extended Leadership Team and your services team to set strategic direction and ensure our services are impactful, inclusive, and evidence based.
Applications will be reviewed and interviews conducted on a rolling basis.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
37.5 hours per week / £27,770 per annum / fixed term contract (maternity cover) until January 2027 / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.
We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.
We are looking for a Supported Housing Support Worker to join our Cook Road, Horsham team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:
Housing:
- Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
- Promote a credit culture, encouraging young people to keep up to date with all payments for rent
- Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
- Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team
Coaching and Engagement:
- Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
- Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community
- Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
- Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)
General:
- Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
- Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
- Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.
Experience and Knowledge:
- Experience relating to housing, support work, and/or working with young people at risk
- Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
- Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
- Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
- Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists
Skills and Abilities:
- Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
- Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
- Ability to work autonomously, and use own initiative, as well as being part of a team
- Clear verbal and written communication skills, good IT, and keyboard skills
- Ability to de-escalate volatile situations and manage challenging behaviour appropriately
CLOSING DATE: Monday 15 December 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date.
We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.
Our mission is to help children and young people have a fair chance to be who they want to be.

The client requests no contact from agencies or media sales.
Community Hospice at Home - Clinical Nurse/Paramedic Specialist
- Hours: 37.5 per week (30 hours per week can be considered)
- Location: Base: Bucks Locality (Gillian King House, Chalfont St Giles)
- Salary: Band 7 - £46,148 - £52,809 per annum (pro rata)
- Closing date: 09 January 2026 at 12 noon
- Interview date: TBC
What you will do
- Actively participate in the development of the organisations planned and unplanned community model of care.
- Offer advice, support and education to the primary health care team as part of an interdisciplinary team
- The management of a specialist palliative planned care caseload within a set Primary Care Network (PCN) and cross cover other surgeries as required to maintain our service.
- To work from an interdisciplinary approach to care.
- To engage in the full range of activities consistent with the role of a Clinical Nurse Specialist/ Clinical Paramedic Specialist.
- Demonstrate specialist skills and expertise in palliative care, the post holder will deliver high standards of personalised care.
- Improve patient outcomes and experience by providing physical and emotional support to their patients, coordinating their care services, and informing and advising them on clinical and practical issues associated with their illness.
- Participate activities such as audits and case reviews to improve the Hospice @ Home service
What you will need
- All candidates must have the right to work in the UK.
- We do not sponsor for this role and due to the minimal hours required for this role, we cannot progress applications for candidates sponsored by another employer.
- Manual handling and/or heavy lifting.
- Full, current valid UK driving licence.
- Access to a vehicle which can be used for work purposes.
- Car insurance, including business cover:
- Disclosure and Barring Services Check: Enhanced Adult and Child Workforce with Adult and Child Barring Lists
- Professional registration (NMC, HCPC)
ARE YOU READY TO MAKE A DIFFERENCE?Click ‘Apply Now’….
We reserve the right to close this vacancy early if sufficient applications are received.
To ensure fairness and consistency to select the best candidate to this role, all our applications are anonymised up until an interview has been confirmed.
Our commitment to Equality and Diversity
We strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process, and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.
If you are disabled and satisfactorily meet the job specification, we will invite you to interview. You can contact us to let us know if you need any adjustments during the recruitment process.
We are looking for a proactive and people-focused fundraiser to join our ambitious team as Community Fundraising and Partnerships Officer. This is a pivotal role where you will:
• Grow community income and build meaningful partnerships with local companies, schools, individual supporters and groups.
• Shape and deliver inspiring fundraising initiatives that engage the community and raise vital funds.
• Be the key link between Dash and our supporters, ensuring every donor, volunteer, and partner feels valued and connected to our mission.
This is a fantastic opportunity to make the role your own. While some community fundraising has taken place, there is huge potential to grow our income and partnerships given our location near major companies and active community groups. You will work closely with our CEO and Trusts & Foundations Lead and play a central role in securing the resources needed to continue our life-changing work.
4-5 days per week (flexible), hybrid location (home-based with regular travel to Maidenhead, Slough, and
Windsor, so ideally based within 1 hour of the area)
Term: Permanent or we will consider contract
This role is perfect for someone who wants to use their fundraising expertise to make a real and lasting difference to families in crisis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Senior People Officer to join our National Support Team. You’ll play a key role in shaping a positive, inclusive, values-driven culture and deliver excellent HR support across the charity. This is an exciting opportunity for an experienced professional to join an innovative, supportive and purpose-driven team with opportunity for personal development and growth.
Are you passionate about babies and young children having the best start in life?
HENRY is a national charity that is making a real difference to the lives of young children and their families. We believe every child deserves a healthy, happy start and we work with communities across the UK to make that happen.
Please go to the career page on our website for more information about the role. To apply please click on the 'apply now' button.
Closing date for completed applications: 9 am Monday 15th December
Task and interviews: At our office in Eynsham - date TBC
Overview of role:
The team:
You will join our National Support Office team based in Eynsham, supporting our charitable work with families and professionals across the UK. The Senior People Officer is line managed by the Head of People who, together with outsourced support and advice, form the People function within HENRY. You will also work closely with our Finance team, IT Manager, CEO and people managers within the organisation.
Work base and travel:
This role works 3 days per week from our office in Eynsham (Tuesday – Thursday) and two days per week remotely from home (Monday and Friday).
Hours:
This is a full-time role of 37.5hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am – 6pm each day.
Benefits package:
-
Full time salary of £30,995.27, with opportunity for annual performance related pay increments
-
30 days annual leave per year plus bank holidays
-
Flexitime hours and a flexible supportive approach to balancing work and life
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Enhanced Charity Sick Pay and family friendly leave (including 3 paid emergency dependants' leave days per year, enhanced maternity, paternity and adoption leave)
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Access to a pension scheme with a matched employer contribution of up to 6%
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Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services.
Job Purpose
To manage and enhance HR processes, support governance and the Board of Trustees, and create a positive experience for our workforce aligned with our charities values, culture and aims.
Key responsibilities
-
Core HR processes
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Work alongside the Head of People to develop and implement our approach to HR
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Provide administrative support to the Board of Trustees
-
Core office management processes
Core People processes
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Maintain confidential personnel files for employees, casual workers, freelancers and volunteers.
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Oversee a quality recruitment process that aligns to organisational need, in line with the HENRY values.
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Onboard new employees, casual workers, freelancers and volunteers and support a quality induction.
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Oversee all processes linked to the employee lifecycle, including types of leave and processing leavers.
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Manage HR retention periods for records and maintain accurate records
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Be the first port of call for queries and support the Head of People in the breadth of issues and challenges that arise.
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Provide accurate and detailed information to our Finance team to support monthly payroll.
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Provide timely and accurate reports and insights
Work alongside the Head of People to develop and implement our approach to HR
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Maintain up to date information on current employment legislation, communicating changes through policy and internal communications.
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Work alongside the Head of People to continually evolve our People practices to provide the best experience for all and help achieve our charitable mission and strategy
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Optimising the use and impact of our digital HR system
Provide support to the Board of Trustees
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Arrange and coordinate Board meetings and Annual General Meetings.
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Work with the Chief Executive to prepare and circulate papers for Board meetings.
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Coordinate the recruitment, onboarding and ongoing development and training of Trustees.
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Liaise with Trustees, responding to requests for information.
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Support the implementation of Charitable Governance processes and legal compliance
Core office management processes
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Act as the primary contact for office visitors and mail
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Organize and maintain office filing systems, both electronic and paper-based
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Manage office, kitchen, and bathroom supply inventories, placing orders as needed to ensure stock availability
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Undertake routine health and safety responsibilities, including:
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Weekly, monthly, and quarterly internal fire and legionella checks
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Conducting H&S inductions with new staff
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Supporting external contractors during visits
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Maintain a tidy, welcoming, and safe office environment.
Attitudes, behaviour and values
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Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary
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Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings
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Maintain clear and accurate records
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Communicate effectively with partners
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Comply with all organisational policies and procedures
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Model HENRY values
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Support own development through on-going reading, research and supervision
This role requires a basic DBS check..
Person specification
Qualifications
Desirable: Relevant qualification (e.g. CIPD level 3 or 5) or higher education in a relevant subject
Experience
Essential:
- Proven experience working in a People/HR role
- Experience of conducting DBS/PVG checks and safer recruitment practices
- Experience with digital HR systems
Desirable:
- Designing and implementing HR systems and processes
- Previous involvement in health and safety checks and procedures
- Working with a charitable organisation supporting governance and the board of trustees
- Experience as a Company Secretary
Knowledge
Essential
- Knowledge of core HR processes including recruitment
- Working knowledge of UK employment law
- Knowledge and proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint,Teams, Sharepoint) and confidence in learning new systems
Desirable
- Knowledge of employee, casual worker, freelancer, volunteer and trustee relationships and legal differences
- Knowledge of UK GDPR and how to protect and manage data
Skills and attitudes
Essential
- Strong motivation to contribute to HENRY’s work and commitment to organisational values
- Organisational and time-management skills, with the ability to prioritise competing tasks
- Strong written and verbal communication skills, with attention to detail
- Ability to handle confidential information with discretion
- Professional and approachable manner, with strong interpersonal skills
- Ability to work independently and collaboratively as part of a team
- Strong organisational skills, able to work on own initiative and meet deadlines
- Ability to take the initiative, not only in identifying problems and opportunities, but also in suggesting and implementing solutions
- An eye for detail and a concern for accuracy, together with the ability to keep sight of the broad picture
- Willingness to undertake training
The client requests no contact from agencies or media sales.
The Vacancy
The Bar Council represents the nearly 16,000 barristers in England and Wales. It promotes the Bar’s high quality specialist advocacy and advisory services; fair access to justice for all; the highest standards of ethics, equality and diversity across the profession; and the development of business opportunities for barristers at home and abroad.
The Bar Council is the governing body and the Approved Regulator for the Bar of England and Wales. It discharges its regulatory functions through the independent Bar Standards Board.
We are seeking a proactive, highly organised and personable executive assistant to support our new Chief Executive in their first year at the Bar Council. Working with our executive office and governance team, the successful candidate will be responsible for planning and delivering a comprehensive induction programme for the new CEO, to include arranging and facilitating meetings and briefings with a wide range of internal and external stakeholders, as well as providing ongoing high-level administrative and organisational support to the CEO.
This is an exciting opportunity to provide support at the highest level of the organisation and encompasses diary management, stakeholder liaison, producing briefing documents and papers, minute-taking at meetings, arranging complex travel and itineraries and expense monitoring. From time to time, the postholder may be required to assist other members of the Senior Management Team and the wider executive office.
Ideally, we are looking for a EA with experience providing comprehensive support to a high-level executive, who can “hit the ground running”, manage a busy diary and prioritise complex and conflicting demands whilst planning ahead with a strategic mindset. The successful executive assistant will need to evidence a collaborative and solutions-focussed approach to work. A willingness or desire to learn about the legal sector would be beneficial.
In return the Bar Council offers excellent terms and conditions of employment, including:
- 27 days annual leave
- Up to 12% employer’s pension contribution
- Enhanced maternity and paternity pay
- Life cover, and more
For full details of the role, please refer to the job description.
The Bar Council is part of the ‘Disability Confident’ scheme. Candidates with a disability who meet the essential criteria for this role will be guaranteed an interview under this scheme.
Closing Date: Monday 5 January, 2026 at 23:59
Proposed Interview Date: Week commencing 12 January 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy. The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams. The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire. More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service.
Main duties and responsibilities:
· Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers
· Maintain and improve our performance at the top of the charity retail sector nationally
· Hold oversight of leases and ensure effective lease management
· Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity
· Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims
· Project manage the process of new shop openings as required
· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance
· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture
· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
· Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity
· Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM
· Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge
· Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the ‘owned brand’ and social impact
· Accountable for ensuring a programme of community engagement and events where our shops are community hubs
· Leading projects including lead responsibilities in the set up and opening of new shops
· Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance
· Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates
· Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required
· Embeds equality, diversity and inclusion across trading processes and practices
· Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity.
Key Accountabilities, Responsibilities & Tasks
Departmental & Role Specifics
· Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.
· The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation
· As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners
· Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually
· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture
· Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers
· Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation
· Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships
· Hold oversight of leases and ensure effective lease management
· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance
· Project manage the process of new shop openings as required
· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.



The client requests no contact from agencies or media sales.
Reports to: Clinical Audit Project Manager
Directorate: Practice & Quality
Salary range:£ 26,521 - £33,456 per annum, depending on experience
Location: London – EC4Y 8EE (hybrid working)
Contract: Fixed Term, full-time until 30th September 2027
Job Purpose
The Clinical Audit Project Administrator plays a key role in supporting the delivery and continuous improvement of BSR’s national clinical audit, the National Early Inflammatory Autoimmune Diseases Audit (NEIAA). Working within the Practice and Quality directorate, this role supports effective project coordination, data management, stakeholder engagement, and operational delivery of audit outputs.
The post holder will work closely with the Clinical Audit Project Manager and the Head of Policy to ensure the audit runs efficiently and delivers value to clinicians and patients, and support wider BSR quality improvement objectives.
Main Responsibilties
Project Coordination and Administration
- Provide comprehensive administrative support to the Project Manager, including setting up and maintaining project processes and systems.
- Coordinate the smooth running of NEIAA activities, assisting with delivery of project plans and timelines.
- Manage the NEIAA mailbox as the first point of contact, ensuring timely, professional responses to enquiries.
- Support the preparation and delivery of audit documentation, reports, and updates.
Governance and Meeting Support
- Coordinate governance group, working group, and stakeholder meetings.
- Prepare agendas, meeting papers, and supporting documentation.
- Take accurate minutes, track actions, and ensure appropriate follow-up.
Stakeholder and Provider Engagement
- Support engagement with clinicians, Trusts and Health Boards to encourage participation in NEIAA.
- Build positive working relationships with key contacts by providing clear, helpful, and timely communication.
- Assist with the development of communications and engagement materials, including content for the Annual Report.
Data and Information Governance Support
- Support project documentation, data handling processes, and dissemination of performance outputs.
- Ensure high standards of confidentiality, accuracy, and compliance with information governance procedures across all aspects of data handling and storage.
Person Specification
- Demonstrable administrative experience gained through work, study, or other relevant settings
- Experience of working constructively with a range of internal and external stakeholders
- Experience supporting project teams, including producing accurate minutes and tracking follow-up actions
- Strong organisational skills with the ability to manage competing priorities and work to deadlines
- Excellent written and verbal communication skills, with the ability to engage professionally and clearly
- High level of accuracy, diligence, and attention to detail in all aspects of work
- Confidence in using Microsoft Office applications, including Outlook, Word, Excel and SharePoint
- Ability to work independently, use initiative, and manage workload without close supervision
- Ability to build positive working relationships and contribute collaboratively as part of a team
- A professional, adaptable, and proactive approach to supporting project delivery and administrative systems
Equity, Inclusion and Diversity statement
BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you.
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
To champion the specialty, influencing change and building a thriving community of best practice.
The client requests no contact from agencies or media sales.
Playskill is a Hertfordshire based charity supporting pre-school children with physical disabilities & delays and their families. Across two sites in Watford and Hemel Hempstead, our work helps to build family resilience in the pivotal early years of a child’s life. Our specialist early intervention work delivering multi-disciplinary therapeutic play sessions, parent training/modelling, family social respite events and family support provides holistic family centred work aiming to build foundational skills for life
The Family Support Lead will coordinate our Family Support service across all locations providing holistic support to families of children with a physical disability/delay living in Hertfordshire, always keeping close adherence to best Safeguarding practice and procedures.
The role involves working with the Head of Family Service and Operations and Head of Development to develop the Support Worker team to deliver high quality family support. This may mean supporting families in group settings, family centres or in the home and holding caseloads with a holistic view in how to best meet need. Working closely with local stakeholders (including but not limited to schools, family hubs, social care, health and other voluntary sector organisations), the wider Playskill team and families, this role will deliver family-centred practice, ensuring positive outcomes for families.
We are looking for someone who has an understanding of Special Educational Needs and Disabilities and the challenges to navigate education, welfare and health systems. They will need to understand the needs of families and be able to work collaboratively.
The role will be responsible for the integration of our Support Worker team and family support services, ensuring best practice and identifying training needs as they arise.
You must be well organised and able to demonstrate the ability to develop strong relationships with a wide range of stakeholders. As a self-starter, you will be able to use your own initiative, can problem solve and prioritise, with good planning and organisational skills. You will be expected to manage your weekly diary ensuring you are offering timely, quality support across our sites and within the community. You will be expected to have a positive, resilient attitude, be able to work under pressure, meet deadlines and be flexible and adaptable.
All employees will be expected to make a commitment to Playskill’s core values of Respect, Compassion, Collaboration, Whole Family and Support.
What we can offer you
• Wellbeing support
• Supportive colleagues
• Pension
Diversity statement:
Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.
Safeguarding statement:
Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.
Closing Date: 5pm, Wednesday 17th December 2025
Interview date: Tuesday 6th January 2026
Interview location: Hemel Hempstead
Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund.in
Applications from candidates will be contacted and asked to complete an application form prior to consideration for interviews.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full-time Solicitor (£50,000)
(Head of Legal Services/Compliance Officer for Legal Practice) | Central London | 40 Hours Per Week
Why this role matters
We are making rights usable in real time for trans communities. As our first full-time, in-house solicitor, you will build and lead our legal function, supervise our casework and set standards that change outcomes case by case and system by system.
What you will lead
· Service build and leadership: Design and run a high-quality legal service. Set procedure, quality checks and file management that get used.
· Supervision and standards: Supervise staff and volunteers. Mentor, review files, sign off advice and keep practice safe and effective.
· Strategic casework: Identify patterns, test lawful routes others overlook, and pursue remedies that unlock access for many, not just one.
· Templates and guidance: Create repeatable tools, model letters and notes that make good practice easier.
· Training: Deliver practical training for staff and volunteers on core areas and updates.
· External relationships: Work with partner firms, Counsel, regulators and support organisations. Refer and co-work where it benefits clients.
· Keeping current: Track legal and regulatory change. Update guidance and workflows promptly.
· Issues and disputes: Handle escalations quickly and proportionately.
You’ll thrive here if you show
· Bold, informed judgement: you check the source, avoid assumptions and make firm, evidence-based decisions.
· Ownership and follow-through: you take responsibility for files, systems and outcomes.
· Entrepreneurial drive: you test new routes and scale what works.
· Planning under pressure: you manage competing demands without losing quality.
· Inclusive practice: you design services that are easier and safer to access.
· Clear communication: you explain rights and risks plainly to clients and partners.
· Team-building and collaboration: you can nurture a capable, committed volunteer cohort.
· Constant learning: you reflect, improve and leave usable tools behind.
What you will bring
· Qualified solicitor with at least 3 years’ PQE.
· Ready to build strong supervision and people skills.
· Clear, practical legal analysis and sound judgement under time pressure.
· Proven ability to design and co-create procedures that work.
· Excellent written and oral communication.
· Comfortable working independently and in a small, committed team.
Helpful extras
Experience in legal aid, housing, discrimination, domestic abuse, public law or community care; background in clinics or advice settings; understanding of trans rights and the realities clients face.
Practicalities
· Hours: 40 Hours Per Week
· Location: Central London base with sensible hybrid flexibility.
· Salary: £50,000.
What We Look For
The Co-founders Mindset
At the Trans Legal Clinic we are building a Trans+ rights revolution; our mission is Trans Liberation. That means access to justice for Trans & Non-binary people everywhere. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to trailblazer new routes to justice and public impact, this is the place to build your career.
We select candidates based on their performance in 8 areas;
1. Ownership and follow-through
You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.
2. Bold, informed judgement
You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.
3. Entrepreneurial drive
You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.
4. Planning under pressure
You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.
5. Inclusive practice
You strive to make everything you create accessible to others, designing work that is easier for others to take part in, with people who face barriers always in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.
6. Clear communication
You write and speak in plain terms and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.
7. Team-building and collaboration
You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.
8. Constant learning
You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.
These eight criteria are what we look for. Use them to decide whether this is the right place for you and to shape the examples you share in your application.
The client requests no contact from agencies or media sales.