Jobs in Hoxton

Our highly committed Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the North East England & Yorkshire Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas and you may be required to travel at short notice for face to face meetings.

The post is part time, three days per week, working Monday, Tuesday and Wednesdays.

About the team

The team works remotely and prides itself in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in these regions, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Manager.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North East & Yorkshire would be valuable.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces, veterans and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts, or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – when they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skill sets. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: 23:59, Wednesday 10 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Tuesday 23 July 2024 (remotely by MS TEAMS video link).

Prospectus is excited to be working exclusively with the charity Inspire to help them recruit a Partnerships Manager. Inspire, based in East London, inspires children and young people across London and beyond, using data to understand the barriers they face, connecting them with a range of employers and opportunities to open doors to their success.

A key role within the charity, the Partnerships Manager is an exciting opportunity to work alongside the Director of Business Development and Partnerships to help form strategy and raise funds from a range of income sources such as: corporate partnerships, trusts and foundations and community fundraising.

The successful applicant will have experience in successfully securing, managing and developing partnerships via different avenues, from initial prospect research through to contracting and ongoing management. If you are self-motivated, enthusiastic and confident with a passion for the cause then this could be the role for you!

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.      
     
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Summary

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

• Preparation of specific components of Training for Ministry Budget
• Payment of Resourcing Ministerial Education (RME) related Funds
• Calculation and payment of tuition fees and maintenance grants for continuing students
• Payment of Ad hoc grants following policy guidelines including Disability, Special Hardship "Train A Priest" Fund

• Analysis of RME block grant utilisation data including Confirmation of Training Forms (COTs)
• Monitor and reporting on the use of MDT restricted funds
• Monitor diocesan expenditure on ordinand maintenance and implement arrangements which share these costs in accordance with relative diocesan wealth (pooling)
• Maintain and interrogate data on attendance at Bishops' Advisory Panels (BAPs)
• Maintain and interrogate data on ordinand training
• Maintain and interrogate data on vocational exploration
• Produce reports and further data analysis as required

• Work with Ministry Development team colleagues to build departmental budgets
• Ensure effective expense payment workflows on SAP
• Liaise with Archbishops' Council Finance Dept on budgetary issues and resolve them
• Monitor progress against budget and forecast outcomes as required
• Administration of the TAP, WCMET and other Hardship Grants

• Familiarity with use of databases and financial systems such as SAP
• High level of computer literacy in particular the creation and formatting of spreadsheets
• Experience of working with grants and finances preferable in a Church or other charitable organisation
• An understanding and empathy with the ethos of the Church of England

• A keen analytical mind with high numeracy skills and attention to detail
• Excellent oral and written communication skills
• Skills in providing clear and accurate financial information for colleagues and external stakeholders
• Discretion and reliability in observing confidentiality
• Able to travel within England and attend occasional meetings away from London
• An ability to work independently in accordance with policy guidelines

• Confident in Church and theological terms and knowledge of the structures of the Church of England
• Experience of grant funding within a national institution
• A recognised financial qualification or financial training

• A salary of £33,382 per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 2 days per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

Funded by London Borough of Waltham Forest, the project seeks to support the most vulnerable families in the borough, working closely in partnership with the Early Help team.

The role will be supporting families, mainly at local Children and Family Centres across the borough, in relation to stabilising their finances which will mainly involve debt and benefit issues and support with financial capability. 

The post holder will support clients to reduce and/or better manage personal debt and maximise benefit entitlement. They will deliver services in a variety of ways including one to one, drop in and by appointment at outreach in Waltham Forest. All channels will be utilised to deliver services and an assessment will be made of the level of support required including providing casework support.

In this role you will provide operational line management and support, to staff who work with and help our members, and all callers, whether self-referred or referred by other charities, or statutory agencies, ensuring that we continue to provide the highest quality of services and facilities at all times.

You will have: 

• Extensive experience of working in a charity / community development and / or social care setting, at Team Leader, or Assistant Manager level;
• Clear understanding and confidence of the role and responsibilities of a service manager, within the sector:
• Similar knowledge and skills in regard to the application of relevant structures, policies, procedures and regulatory standards (such as ‘Safeguarding’, Data Protection’, ‘Charity Commission’ requirements, etc);
• Proven ability to effectively manage, motivate and develop a skilled staff team and our volunteers. And effectively deliver and oversee appraisals and relevant training for staff and volunteers;
• Proven ability to manage and resolve complaints and enquiries, whether from staff, ICS Members, or from the public;
• Your hours will be flexible, with the understanding that you will be required to work occasional ‘unsocial hours’ (evenings / weekends), to provide support to funding and social events;
• We do provide technology and support to allow occasional ‘working from home’.

We will always offer our services, facilities and promotional work based on our strongly-held, traditional Irish values of inclusivity, hospitality, patience and good humour.

As a People Business Partner you will be responsible for providing high quality services on the behalf of the People & Culture (P&C) team to ensure the smooth coordination and implementation of employee relations and recruitment activity. You will deliver a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.

So, it’s not a cliché – at Refuge you really will make a difference. If that motivates you and you are committed to developing your HR career in one of these exciting new roles, download the job information pack and check that you have the skills, knowledge, and experience to join our team. If you do you will be rewarded not only with a wide range of excellent terms and conditions, but by the opportunity to work with talented colleagues who will support your development and progression. 

We are looking for a highly organised programme manager to join our innovative school-based outreach team. You will need to be passionate about resolving educational inequality and have a commitment to raising (and measuring!) outcomes for young people.

Chrysalis East seeks to help young people in Tottenham flourish educationally and make better informed choices about their futures. We want to support more young people to achieve the grades to be able to progress to sixth form ensuring our school is accessible to as many young people locally as possible. Whilst based at LAE Tottenham, we work in partnership with a network of local schools and our programme includes academic enrichment, small group teaching, university preparation and careers guidance.

Our team consists of subject-specialist teachers, careers professionals and recent grads, who together are responsible for designing and delivering innovative and inspiring sessions that ultimately raise confidence and attainment and increase the number of Tottenahm students aiming for ambitious university destinations and exciting careers. 

We are seeking an experienced manager to support us in refining and developing our programme offer, think imaginatively about measuring impact and improve how we communicate our work both internally and externally. 

LAET is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We actively welcome applications from a diverse range of candidates and we welcome applicants with varying part-time requirements..

For more information on the school and the Chrysalis East programme please see our website.

We are looking for the right person to fill this important and exciting role so we will consider full time, part time and term time applications.

Key responsibilities

• Ensure our work is delivering on the objectives of the programme

• Monitor multiple strands through their entire programme cycle in line with budgets

• Amplify the impact of our work at all levels; from primary through to alumni of LAET

• Develop a communications journey to maximise school engagement and share programme successes

• Support the Programme Director and Partnership Teaching Coordinator in setting the strategic direction of the programme

• Support the Programme Director in funder engagement.

Specific tasks 

• Manage the communication plan with schools, parents and students and liaise with the Programme Coordinator in delivering that plan

• Oversee the content for social media, bulletins and for the website

• To closely monitor school progress and evaluate the impact of the programme

• Collate and compile funder reports and reports for governors 

• Lead on sharing stories from our first Impact Report due this Summer

• Oversee strands of Chrysalis East work to ensure high quality delivery

• Support in the planning and delivery on aspects of the programme, summer schools, event university mentoring schemes 

• To provide a high level of support to Chrysalis East team members and partner schools; being organised, professional, and responsive

• Contribute to new staff induction and staff development 

• Deliver to a high standard all project actions in line with school policies and procedures, for example safeguarding and GDPR. 

Some of the Benefits

• Join an enthusisastic and motivated team

• Access to Beneden Healthcare and Local Government Pension

• Free lunch when you are in the office

Please see the attachment for the full person specification

Growing Hope is a charity that champions accessibility and provides free therapy for children and young people with additional needs in partnership with local churches across the UK. We aim to grow hope for children, hope for families and hope in Jesus.

Growing Hope was founded in December 2017 and has a vision to see 20 clinics set up across the UK by 2030. We have five clinics, King’s Cross, Brockley, High Wycombe, Gateshead and Redbridge. Each clinic is a local CIO which runs in partnership with Growing Hope and the local church. We have worked with over 1000 children, young people, parents, carers and siblings since we launched. As a national charity Growing Hope has trained over 1500 professionals & parents. We are continuing to expand, with the set-up of further local clinics on the horizon

We are seeking an experienced Executive Assistant to our senior leadership team of four individuals – our CEO, Executive Director of Services, Director of Operations, and Director of Growth. We are looking for a strategic and innovative individual with strong planning and organisational skills who is committed to the Growing Hope vision and values. As the charity grows we require support for project management and development of processes across the organisation. We’re looking for an individual who looks at the bigger picture, can help us with horizon scanning and can bring new ideas and processes to our ways of working.

Job Purpose
As Growing Hope reaches towards its vision to have twenty clinics by 2030, the Senior Team require additional support in order that they can fulfil the strategic direction of their roles. The Executive Assistant will be flexible and adaptable and able to help the team with streamlining processes as the charity grows. This role will provide essential daily support to the senior team including diary management, project management and process support across the organisation.   

Main Duties and Responsibilities 

Duties and responsibilities will be discussed and developed as the charity continues to grow. The role will involve: 

• Providing administrative support for the Senior Leadership Team, making effective use of their time by planning and managing their schedules through diary management, forward planning and managing deadlines. 
• Strategically developing processes to enable the senior leadership team to manage their work effectively. 
• Taking initiative within the team in order to support the function of the charity. 
• Having a flexible approach and working with individuals at all levels. 
• Excellent time management skills and ability to prioritise work and projects.
• Supporting standing meetings and committees: scheduling meetings in liaison with participants, compiling papers, taking and distributing minutes.
• Support managing inboxes as requested. 
• Managing complex diaries and scheduling meetings across the team.
• Maintaining the charities strategic risk register.
• Support with policy and procedures. Helping to ensure policies and procedures are up to date and reflect current legislation. 
• Maintain data protection and confidentiality in line with Growing Hope’s information governance policy.
• Ensure adherence to Safeguarding and wider Growing Hope policies.
• Upholding Growing Hope’s Christian values and leading and participating in prayer and worship within meetings. 

Project Management:

• Managing specific projects as agreed with the team for example, Fundraising Event planning, Christian Therapists Forum etc. 
• Liaising with external organisations to support various functions within the charity, including IT, HR, insurance, and governance. 
• Support of the Director of Operations with general office admin and volunteer onboarding and supervision

Person Specification 

The ideal candidate will have be highly organised and innovative in their approach.
ESSENTIAL 

• Occupational Requirement - This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010. 
• Experience of working in business or administration support and developing systems for executive teams. 
• Commitment to Growing Hope’s vision 
• IT skills – experience of MS Office and Google Drive or similar.
• Excellent telephone manner and written English 
• Excellent interpersonal skills
• Excellent attention to detail 
• Ability to work both independently and as part of a team, as the task requires
• Excellent organisational skills
• Ability to carry out administrative duties effectively 
• An innovative and creative approach 
• Desire to learn and develop skills 
• Experience in managing spreadsheets and databases
• Experience in using outlook and mail features including mailmerge.

DESIRABLE

• Experience in using Salesforce
• Experience, interest in or commitment to a career in additional needs and inclusion 
• Interest in or experience of working in the charity/NGO sector

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

If you enjoy being part of a team that works to execute exciting campaigns, contribute to the retention of valued supporters, and ultimately raise money for a great cause – then we’d love to hear from you.

This role is focussed on the effective delivery of our fundraising campaign, wear it pink. Along with the Mass participation team, this role will play a key part in the planning and execution of a campaign that reaches thousands of people and raise millions of pounds each year. 

You’ll be responsible for building long-lasting relationships with our valued supporters, accurate delivery of processes, assisting in the design and creation of fundraising materials and working across teams to deliver a high-quality fundraising product. 

We’re looking for a passionate, efficient and creative executive who is ready to help and who’s keen to be part of a fun and energetic team. 

About you 

This is an excellent opportunity to develop your skills in the world of mass participation fundraising, project management and the charity sector. To do this you will have an understanding of mass participation fundraising with excellent multi-tasking skills and attention to detail.  Helpful and collaborative in your approach, an interest in relationship fundraising is essential.

As well as your keen interest in project management and relationship-building, this role will allow you to hone your excellent planning and time management skills as you will lead on several projects from start to finish. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Tuesday 16 July 2024 

Interview date Week commencing 22 July 2024

Are you passionate about leveraging financial insights to drive organisational success? Are you immediately available or on a short notice period?

My client is looking for a talented individual to join the finance team as a Finance Business Partner Specialist. In this role, you'll play a crucial part in ensuring the seamless integration of financial performance. If you're a strategic thinker with a knack for high-quality analysis and budgeting, we want to hear from you!

Responsibilities:

• Foster strong relationships with senior stakeholders across the business.
• Provide timely and insightful financial and business analysis to inform decision-making at the Board of Governors and Executive Leadership Team levels.
• Lead the development and execution of budgeting, forecasting, and long-term financial planning processes.
• Drive accountability for financial performance through the implementation of budgetary controls and governance mechanisms.

My client is looking for:

• ACA/ACCA/CIMA or relevant qualification.
• Experience in core accounting roles with a focus on month-end processes.
• Proficiency in Delivering a timely and robust budgeting, forecasting and longer-term financial planning process.
• Advanced Excel skills and familiarity with finance systems.

My client can offer a flexible approach to working, with 2 days a week going into the office based in central London and the rest working remotely. There is also a strong opportunity for this role to get extended or go permanent.

Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

If you want to be part of a team that delivers sector leading mass participation events then we’d love to hear from you! 

This role is focused on the project management and delivery of our wear it pink campaign. Along with the mass participation manager, this role will play a key part in the planning and execution of wear it pink, with a focus on the design and development of our supporter journeys. 

With support from the mass participation manager, you’ll be responsible for building and executing a wear it pink supporter journey that looks to maximise income from our registrants as well as create strong relationships and repeat participation. You’ll also be responsible for other exciting projects throughout the campaign such as the fundraising pack development, content creation and working with teams across the organisation to deliver the campaign. 

This is an excellent opportunity to develop your skills in the world of mass participation fundraising, project management and the charity sector.

About you 

We’re looking for a passionate, organised and creative individual who works well as part of an ambitious and determined team. You’ll understand fundraising events with excellent multi-tasking skills and attention to detail. 

An interest in delivering excellent supporter stewardship to help develop long-lasting supporter relationships. 

You’re helpful and collaborative and can build excellent working relationships with other team members. 
Above all, you’re determined and passionate to help achieve the team’s and organisation’s goals. 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working 

This role is primarily based in our London or Sheffield offices. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am Tuesday 9 July 2024

Interview date Week commencing 15 July 2024

Background:

National FASD is dedicated to supporting people with Fetal Alcohol Spectrum Disorder (FASD), their families and communities. It promotes education for professionals and public awareness about the risks of alcohol consumption during pregnancy.  National FASD is a source for information on FASD to the general public, press and to medical, social care and educational professionals. 

Role purpose:

The organisation is going through a period of growth and needs a proactive, experienced financial/admin coordinator to help us ensure our financial oversight administration runs smoothly and efficiently as we grow the organisation. This person will work closely with our Chief Executive.

Key responsibilities include but are not limited to:

• Working with bookkeeper and accountants overseeing accounts, budgeting, financial reporting and management accounts 
• Preparing regular financial updates and other documentation for trustees' meetings
• Exploring ways to develop internal financial systems to sustain long-term growth
• Ensuring organisation meets reporting deadlines with HMRC, Charity Commission, Companies House
• Liaising with vendors
• Helping prepare funding bids, proposals and reports
• Working with volunteers to ensure merch sales are met and stock replenished
• Helping to identify ways to improve our organisational efficiency and efficacy
• Participating in planning and evaluation of programmes and projects
• Helping as needed with logistics and registration for events

Location:

We are willing to consider flexible arrangements, for example a split between working in the office and at home, or remote working with regular meet ups scheduled. We place a priority on engaging people with lived experience with FASD and are open to creative suggestions to make that possible to the extent we can. The national office is based in Ware, Hertfordshire, with on-site parking and within a short walking distance of the train station. 

Note:

We hope this position might be extended at the end of the 12-month contract, if funding is available.
 

Person specification

The ideal candidate will be dynamic and creative, energised by the idea of contributing to a charity with an important mission. Candidates should be at ease with computers and budgeting, and be ready to work with a team of consultants, colleagues and like-minded organisations to ensure National FASD is implementing best practices financially and administratively with sensitivity for our key stakeholders and under the guidance of our trustees. 

Qualifications: 

• Preferably at least 3 years’ experience working in a related field, either in paid work or through volunteering
• DBS check is required

Knowledge:

•  Experience with FASD (or another neurodevelopmental condition) either through professional experience or lived experience is preferred
• Familiarity with the charitable/third sector

Skills, abilities, competencies:

• Ability to work independently and juggle several projects
• Must have experience using a range of computer programmes such as Quickbooks, Microsoft Word, Excel, and/or an ability to easily learn new computer software

Essential Experience: 

• Experience tracking charity budgets and accounts, including tracking restricted and unrestricted funding
• Experience with administrative responsibilities
• Experience with how a small charity runs

Preferred experience:

• Experience with vendor and stakeholder relations
• Experience tracking and managing product sales
• Marketing experience a bonus

Personal attributes:

• Creative and dynamic approach to solving challenges and planning
• Willingness to work in an informal, relaxed atmosphere 
• Attention to detail and deadlines
• Willingness to take professional development courses
• Absolute commitment to a no-shame/no blame ethos when discussing issues related to alcohol in pregnancy

To Apply: 

Please apply via Charity Jobs – with:

• your c.v. and
• a cover letter explaining why you want to work for National FASD, including an example of related experience that you think shows what skills and energy you can bring to National FASD. 

Please familiarise yourself with our websites before applying to see the kind of work we do.

Deadline for applications:

We are accepting applications on a rolling basis until the position is filled.

Start date:

We hope the person can be in post as soon as possible.

I have a really exciting, newly created Communications Manager role with a small Arts and Community charity, where you will come in as a Communications expert, and build their strategy from scratch. You will work with an established organisation, helping them to reach the next level and reach wider audiences. The role is unique in that you can be strategic but also hands-on.

You will immerse yourself in the different spaces and meet the teams across London, and help share and tell the story of the charity. They are looking for a communications expert, who has developed strategies previously, and who are passionate about the arts, media and creative industries.

The role can be offered as either part-time or full-time.

The charity operates as a solution for otherwise vacant property, through charitable occupation. This can range from short term 18 months to 3 years or longer term 3 – 10 years. They currently have over 500 affordable artist workspaces, and 5 project spaces where they provide a programme of arts and educational events.

• Salary £35,000 – £39,000 pro rata

• Benefits: Holiday Entitlement (as well as Christmas period and bank holidays), Pension Scheme (you can opt out if you wish to). Commitment to your development, with quarterly meetings to discuss ongoing progress, address issues and revaluate objectives.

• Working either 3, 4 or 5 days per week.
• Initial 6 month rolling contract, with the view to going permanent.
• Location: Flexible working from home, and from their London office spaces. Predominantly in Peckham and Woolwich.
• Expectation to attend 4 or more events per month outside of working hours.

If this sounds like you and you’re keen to hear more, please do get in touch ASAP! Applications will be reviewed on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for a Customer Experience Manager - Scout Adventures to join our Adventurous team.

Location:  Gilwell Park, Chingford, London, E4 7QW (Option to live in on site)

Salary:£31,716 per annum, Band E, level 3 

Term: Permanent

Working Hours: 40 hours per week - Including some evenings and weekends

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

About the Customer Experience Manager Role: 

As Customer Experience Manager, you will be the Centre champion of our ‘Think FRESH!’ customer journey framework (Fun Relevant Effective Simple Helpful) and oversee and improve all aspects of our onsite customer journey. You will drive retention & support income generation through the delivery of fun, innovative events, and the implementation of service standards that exceed customer expectations.

What we are looking for in our Customer Experience Manager:

• Prior experience operating as a manager in a customer experience focussed environment.
• Excellent communication and interpersonal skills, with an ability to influence and negotiate with a wide range of audiences, both internal and external
• Comfortable managing your own workload, time, and logistics.

• Experience and knowledge of residential hospitality, group travel, food & beverage operations or a related hospitality industry. Excellent customer service skills and awareness of customer expectations to ensure the customer is at the centre of decision-making.

Key responsibilities as our Customer Experience Manager:

• In partnership with the General Manager and the wider Scout Adventures leadership team, lead the way to support the customer experience journey at Gilwell Park, ensuring that every visitor has a memorable experience and is engaged in the rich story of Gilwell.
• Line manage and lead key members of our booking, administration and events team, ensuring they have the tools and support that they need to complete their job effectively.
• Review and implement customer service standards to ensure consistent standards of service delivery are met for improved customer relations.

As our Customer Experience Manager in return, we offer you:

• Work in a way that suits you, your role and your department
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Three extra days over Christmas (that’s our gift to you) 

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours
• Store Discount at our Scout Store + other online benefits
• Study and volunteer leave

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The closing date for applications is 23:59pm on Sunday 14th July 2024

Telephone Interview: Friday 19th July 2024

Interview are expected to be held in person at Gilwell Park on Friday 26th July 2024

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.