Jobs in hook

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission. 

Do you live in the south of England? (Please note that this role is remote but you should be based in the south of England and will be required to travel within that region).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in the South of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

We are looking for an additional Community Engagement Officer to join our team working on a contract we hold with the Care Quality Commission.

Do you live in the London or East of England region? (Please note that this role is remote but you should be based in London or the East of England and will be required to travel within those regions).

Do you have a range of excellent communication skills?

Do you have the skills and experience of engaging with a diverse group of individuals, organisations and groups who represent seldom heard communities?

Are you able to provide outstanding customer care and represent Choice Support in a positive and professional manner to both internal and external agencies?

Are you able to be home-based and have the ability to travel to different locations in London and the East of England?

Do you want to develop your skills, knowledge and experience of inclusion and diversity and work closely with our Care Quality Commission colleagues?

Then this is the role you’ve been looking for!

What we are looking for:

· A thorough understanding of inclusion and engagement work

· A thorough understanding of seldom heard communities

· To be able work to a high standard with a demanding and ever-changing workload

· Good communication and presentation skills

· Enthusiasm and a positive attitude

· The ability to manage and prioritise a demanding workload

What you’ll receive in return:

· A supportive and collaborative team

· Training and development

· Attendance bonus

· 25 days annual leave plus bank holidays

· Life assurance

· Discounted shopping vouchers

Join the Experts in Social Media Moderation

At Social AF, we are proud to be one of the UK’s leading social media moderation agency for the third sector. Working with some of the biggest household names, we support regional, national, international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.

From delivering community management to supporting virtual fundraising events, we’ve helped our charity partners raise over £25 million through digital campaigns. As our reputation and client base continue to grow, we’re seeking an experienced and strategic Social Media Moderation Manager to lead this next phase of our journey.

Why This Role Is Exciting

You’ll play a vital role in a high-growth, purpose-driven agency that’s making a real difference. This is an opportunity to:

•  Lead the development and growth of our social media moderation service - and grow with us

•  Build and nurture long-term relationships with our charity partners

•  Grow and manage a talented team of moderators and team leaders

•  Shape how charities interact with supporters online

•  Contribute to the strategic direction of a respected and fast-growing agency

What We're Looking For

Essential Skills & Experience

• 3+ years of hands-on social media moderation experience (either directly for a charity or via moderation agency)

• Proven experience in line managing and developing a high-performing team

• Excellent written and verbal communication skills

• Strong client relationship management abilities

• Exceptional organisation and time management

• High attention to detail and a proactive, self-starting approach

• Flexible and adaptable under pressure

• Strong team player with a collaborative mindset

Desirable

• Knowledge of social fundraising challenges and online supporter journeys
• Experience working within a digital agency or with multiple client accounts
• Understanding of community management metrics and reporting

How to Apply

Please read the job description in full before sending in your application. Apply by using the ‘Quick Apply’ function, please send:

1. Your CV

2. A short cover statement (max 300 words)

3. Responses to the following:

   • Please tell us about your experience of moderating charity social media accounts at scale. (Max 300 words).

   • Please tell us about your line management experience. (Max 300 words).

   • What excites you about joining Social AF? (Max 300 words)

Please note that we will only accept applications via the CharityJob website. 

At Social AF, we are committed to building an inclusive team that reflects the diverse communities we serve. We welcome applications from candidates of all backgrounds, identities, and experiences—even if you’re not sure you meet every requirement.

We have a fantastic opportunity for an experienced Risk Manager to join our Risk and Assurance team at Sovereign Network Group (SNG). You'll be an integral part of our risk function, which sets out how we manage risk in SNG and works with the whole organisation to embed that approach into our everyday activities and decision-making.

Based from our offices in Basingstoke or Wembley, you'll combine home and office working to ensure a positive work / life balance. There may be some occasional travel to our other offices for meetings or workshops.

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

The Role

Reporting into our Head of Risk, you'll partner with stakeholders throughout the organisation to provide expert risk management advice, support decision-making processes, and enhance SNG's ability to achieve its objectives. As Risk Manager, you'll play a crucial role in embedding a proactive risk management culture within SNG, ensuring that risks are effectively identified, assessed, and mitigated. Responsibilities include:

• Leading the approach across SNG to create a culture of consistent and high-quality risk management
• Supporting the organisation in implementing our framework for risk management roles, responsibilities and decision-making
• Supporting stakeholders to identify, assess, and manage risks across the organisation, ensuring sufficient and appropriate mitigation measures are in place
• Supporting the organisation with expert advice on risk management matters and emerging risks
• Embedding practices throughout SNG to ensure risks are reliably identified, assessed, prioritised, and managed
• Collating and analysing risk data to support the Head of Risk to identify trends, insights, and areas for improvement, as well as providing input into senior leadership reports
• Developing and delivering workshops and training sessions to enhance risk awareness and capabilities across the business

What we're looking for

You should have previous experience in a similar role, with demonstrable technical knowledge and skills in Risk management. A background in housing is not essential but ideally you'll have gained experience from a large organisation with a variety of risk areas to consider.  

You'll also have:

• Experience in supporting the implementation of a robust risk management framework
• Excellent stakeholder management skills with the ability to influence and engage stakeholders at all levels
• Clear communication skills, ensuring technical information is presented clearly and concisely
• An agile approach, confident to work successfully on multiple projects at different stages and effectively prioritise tasks
• Experience in designing and / or delivering risk management awareness and training programmes is desirable

Your Benefits

We have some great benefits at SNG, including: 

• £450 yearly flexible benefit pot to use against benefits of your choice
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

Exciting Leadership Opportunity: Part-Time Director (Flexible Hours)

Location: Remote with occasional travel

Hours: Up to 30 hours per week (flexible working options available)

Salary: £39,000 - £42,000 FTE (calculated at 37.5 hours/week)

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Director to lead our organisation, working closely with our dedicated board, staff, and volunteers to drive growth, sustainability, and impact.

This is a key role to help shape the future of a health charity providing vital support to patients with two conditions that typically affect older people.

Why This Role?

• Leadership Opportunity: This is an excellent chance for someone looking to step up into a strategic leadership role within the charity sector.
• Make a Difference: Your work will have a direct impact on improving the lives of those living with PMR and GCA.
• Great (virtual) working environment: The opportunity to collaborate with a friendly team of staff, invested and enthusiastic trustees, and volunteers with a wide range of knowledge and experience.

Key Responsibilities:

• Lead the day-to-day operations of the charity, ensuring its continued growth and success.
• Manage and support two members of staff and a network of volunteers across the UK.
• Work with the Board of Trustees to drive sustainable fundraising efforts and grow our membership
• Oversee financial management in collaboration with the Treasurer.
• Support governance responsibilities and strategic planning for the charity’s future.
• Build relationships with external stakeholders to enhance awareness, support, and research efforts.

Who We're Looking For:

• A proactive self-starter with experience of managing people.
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone with experience in (digital) fundraising, grant and trust applications.
• Someone who is confident with IT. The systems we use include Microsoft applications, G Suite, Wordpress, Dropbox, Zoom, Canva, Vimeo, You Tube and Salesforce (though we are embarking on a project to migrate to a new CRM).

This is a fantastic opportunity for a driven individual to step into a leadership position and help shape the future of a growing charity.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Join us in making a real difference!

We’re Hiring: Director of Fundraising, Marketing & Communications
UK (Remote) | Full-time | £60,000
Apply by: Monday 28th April 2025

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. With bold plans to double our income by 2027, we're investing in innovation, building strategic partnerships, and growing our national voice—and we’re looking for a dynamic Director of Fundraising, Marketing & Communications to lead the way.

In this pivotal executive leadership role, you’ll:

✨ Drive our income growth through diverse and sustainable fundraising strategies
✨ Lead high-impact campaigns that inspire and engage a growing supporter base
✨ Elevate Cerebra’s brand to amplify our reach, influence and voice nationally
✨ Foster a high-performing, collaborative and innovative team
✨ Develop ethical commercial partnerships that create long-term impact
✨ Be a champion for families of children with neurological conditions

You bring:
✅ A strong track record in senior fundraising and income generation
✅ Experience developing partnerships and leading marketing/communications strategy
✅ Outstanding stakeholder engagement and programme management skills
✅ A passion for ethical, inclusive leadership and social impact

We offer a competitive salary and excellent benefits, including 29 days holiday (plus bank holidays), pension match up to 6%, £300 home-working allowance, and the opportunity to work for a cause that truly matters.

To apply, send your CV and a short letter (max 800 words) outlining why you’re a great fit.

Interviews:

• Online (Teams): Tuesday 13th May
• In-person (Bristol): Tuesday 20th May

Join us in creating a better world for children with neurological conditions. Let’s do something extraordinary—together.

We are an equal opportunities employer. If there is anything you need to support you to take part in an interview please let us know. 

In line with our commitment to safeguarding, a full DBS check will be required of the successful candidate.

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby loss receives the support and care they need.

This role in our award-winning public affairs and campaigns team is integral in delivering impactful campaigns which shape public policy, aiming to save babies' lives and ensure that anyone affected by the loss of a baby receives compassionate care and support. 

A key part of the job will be co-ordinating the work of the influential All-Party Parliamentary Group on Baby Loss for which Sands provides the secretariat and will involve regular travel to London. 

You will be a great communicator with experience of using a variety of tactics and public affairs approaches to influence public policy and political agendas. Building strong relationships with politicians, civil servants, charities, and professional bodies across various levels will be a key part of your work. 

The role demands a high degree of flexibility, proactivity, and the capacity to work independently and collaboratively across teams. You should excel at grasping and communicating complex issues in a clear and concise manner. Outstanding writing skills and the ability to plan and manage meetings and events effectively are essential. 

You should also demonstrate strong organisational skills, thrive under pressure, and handle tight deadlines with composure. Equally important is your empathy toward bereaved parents and a thorough understanding of diversity and inclusion principles.

Team: Solution Delivery

Location: Remote

Work pattern: 35 hours per week, flexible working options available

Salary: Up to £43,003.67 per year

Contract: 18 month fixed-term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our ETL Developer:

- Designing, developing and managing the data extraction, transformation and loading processes for Cats Protection’s data warehouse

- Cleanse, transform, and validate data to meet the business requirements

- Work closely with data analysts, data architects and other stakeholders to ensure data is accurately and efficiently processed and available for BI and analytics

- Load transformed data into databases, ensuring efficient and secure storage

- Design, develop, and maintain ETL processes and workflows using ETL tools and technologies including Azure Data Factory, Azure Sync, Power Automate, and SQL

- Provide support and troubleshooting for ETL processes and data-related issues

- Participate in code reviews and provide feedback to peers to maintain code quality standards

About the Solution Delivery team:

- the team is made up of 10 employees and sits within the IT department

- the team work to identify issues and provide technical solutions

- builds internal solutions using a range of technologies, focused around the Azure stack

What we’re looking for in our ETL Developer:

- educated to bachelor degree level or holds a relevant professional qualification or a relevant IT apprenticeship at level 3

- knowledge of Azure SaaS Platform, SQL Server, MS Dynamics

- knowledge of programming languages such as SQL (T-SQL), DAX, Power Query M, Visual Studio, Azure DevOps, C#, Git

- aware of the concepts of object and data modelling, data management, databases and database management systems and techniques, the development lifecycle, and the use of information as a resource

- experience in Information Architecture

- experience in Database Software

- analytical thinker with great problem solving skills

What we can offer you:

- range of health benefits

- 25 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more, which you can learn about

Application closing date: 16th April 2025

Virtual interview date: w/c 28th April onwards

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form

2. possible video screening

3. virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

As a Territory Fundraising Manager, you will play a key role in driving fundraising activities within a designated geographical area, namely Cheshire. You will be responsible for developing and executing fundraising strategies and building relationships with potential strategic partnerships/individuals with new key audiences across all our income streams. This is a fantastic opportunity for a passionate and motivated individual to make a real difference to cancer patients.

This role requires a dynamic and enthusiastic self-starter who is able to identify key opportunities by targeting specific areas such as Macclesfield where we have our Christie Cancer Centre and the Cheshire Golden Triangle.

At The Christie Charity we are an ambitious and forward-thinking organisation with a loyal supporter base. You would be part of a successful high achieving collaborative team, and this role gives you the opportunity to experience multiple fundraising disciplines.

Finance Assistant

We are seeking a detail-oriented Finance Assistant to join our friendly and dedicated finance team, ensuring rent income and records are accurate and up to date.

Position: Finance Assistant

Location: Remote

Contract: Permanent

Hours: Part time, 26.25 hours per week

Salary: ProRata £18,589.90 (North East), £20,689.90 (North West), £21,039.90 (London) Plus Pension and Other Benefits

Closing Date: Sunday 27th April 2025

About the Role

As a Finance Assistant, you will be responsible for setting up and updating all property and resident accounts on the rental ledger system and for ensuring that rental income in correctly reflected on both the rent and finance systems on a timely basis.

You will work closely with project staff and housing benefit departments regarding rental income queries and ensure that rental income is received in accordance with the charity’s internal financial controls and all legal regulatory requirements are complied with. The role will involve some sales ledger work, under the supervision of the Rental Income Business Partner.

Some Key responsibilities include:

• Rental Ledger and rental collection
• Responsible for reviewing the rental income bank account and accurately reflecting all receipts onto the rental income system
• Identify any overpayments and request the necessary refunds
• Produce and send out monthly rent arrears and voids
• Process monthly rent write-offs
• Reconcile and close monthly accounts
• Raise rental income sales invoices and follow up on late payments

About You

You’ll be a highly organised individual, with excellent interpersonal skills. You will be comfortable working independently and communicating effectively with colleagues across the organisation.

Essential skills and experience:

• Good knowledge of rental income accounting and processes e.g. Housing Benefits
• Experience of rental income accounting systems, preferably including Omni
• Good Excel skills and well as other Microsoft packages.
• Ability to manage time effectively and meet deadlines.
• Excellent attention to detail and a commitment to accuracy.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Commitment to continued professional development with internal mentoring.
• Flexible working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 26 days annual leave rising to 30 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Financial wellbeing offering interest free loans and advances
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Cycle to Work scheme and interest-free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
• International Accident Cover – accidental death, permanent  disability
• Death in service (4x Base salary)
• Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Finance Officer, Income Officer, Rent Income Officer, Accounts Assistant, Housing Finance Assistant, Service Charge Accountant, Ledger Clerk, Rent Officer, Finance Administrator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're seeking an experienced and inspirational leader to Chair our Independent Advisory Group (IAG) whose role is to provide independent advice to the Travalyst Board and Secretariat on the delivery of Travalyst’s strategy. As Chair, you'll provide independent strategic guidance, critical insights, and expert advice to shape Travalyst’s initiatives and impact. This role requires a commitment of approximately 1-2 days per month over an initial two-year term (with the possibility of renewal).

Your Impact

• Set the IAG’s agenda and priorities, in close collaboration with the Travalyst CEO and Board Chair.

• Chair a minimum of six virtual meetings per year, bringing all IAG Members together to share learning and provide strategic business updates; ensuring that divergent opinions are heard and respected, and that the group forms a collective view when needed.

• Ensure that the IAG’s advice is timely, relevant, and delivered appropriately to the Board and/or Secretariat.

• Attending Travalyst Board meetings to give updates on IAG activities, performance and learnings (likely 1-2 per year).

• Attending Travalyst’s Annual Convening (likely 2 days per year, usually in Europe).

• Regular strategy and operations meetings with the Secretariat and Travalyst COO.

• Regular status meetings and 1:1 check-ins with IAG Members.

• Regular status meetings with the Travalyst Secretariat.

• Ad hoc meetings, calls, reading/ document reviews, and email exchanges.

• Be accountable for the performance of the IAG.

• Champion Travalyst’s work externally.

About the IAG

Our IAG is comprised of a global group of some of the world’s leading travel and sustainability experts. The role of the IAG is to provide independent advice to the Travalyst Board and Secretariat on the delivery of Travalyst’s strategy. Its primary remit is the expert review of Travalyst’s product roadmaps, including impact evaluation. In addition, the IAG’s proactive advice is invited on any topic, including Travalyst’s strategy and theory of change.

The IAG currently has six members, appointed as a core group of experts with a systemic view of travel and tourism. We expect this group to grow to 8-10 members during 2025/6, to fill specific gaps in expertise. IAG Members are appointed by the Secretariat, in consultation with the IAG Chair.

Where needed, the IAG may form a task group (including external subject matter experts) with a clear, time-bound remit. External subject matter experts are appointed by the Secretariat, in consultation with the IAG Chair.

The IAG sets its agenda and priorities through close collaboration between the IAG Chair, Travalyst CEO, and Travalyst Board Chair. It is accountable to its Terms of Reference, which are approved by the Board.

Who you are

You are a visionary leader passionate about sustainability and global travel transformation.

You bring:

• Exceptional people and leadership skills, with a talent for managing nuanced discussion, driving consensus, and building trust.

• Strategic business acumen and proven experience guiding high-impact advisory groups.

• Strong understanding of the travel and tourism space is preferable, to inform robust decisions on complex and nuanced topics.

• A neutral stance with no current ties or conflicts with our coalition partners.

• Strong credibility and network within sustainability, travel, or related sectors.

• Commitment to fostering collaborative, inclusive discussions and outcomes.

• An affinity for the vision and mission of Travalyst, and an appetite to navigate the tensions inherent in driving system change and bringing stakeholders on the journey.

• Proficiency in English language and able to chair in English.

• Ability to attend meetings during EU-compatible business hours.

Ideally, you have one or more of the following:

• Strong chairing experience, particularly of groups with divergent and nuanced opinions.

• Existing profile and credibility with sustainability stakeholders, in line with the ambition and future scale of Travalyst.

• Good knowledge of, and networks across the global travel and tourism industry, or sustainability data technology, or similar industry.

• Good knowledge of research methods, and the ability to discern robust arguments made from research.

Support available to you as IAG Chair

Operational support from the Secretariat will include:

• Ensuring the smooth operational running of the IAG to deliver its agenda, priorities and roadmap.

• Preparing, supporting and debriefing IAG meetings, and managing records of key advice and decisions.

• Leading recruitment and onboarding of new IAG Members and/or subject matter experts.

• Monitoring IAG governance processes and performance, and making recommendations for improving processes.

Honorarium

The IAG Chair will be offered an annual honorarium, in recognition of the critical role played by the IAG and the time commitment required for full participation and leadership.

Additionally, pre-approved reasonable out-of-pocket expenses can be reimbursed, where required.

Equalities

Travalyst promotes a diverse and inclusive working environment. We welcome applications from everyone with suitable skills and experience, and we will make reasonable adjustments where necessary to enable people with particular needs or requirements to work with us. Please add any recruitment adjustment requests to your application, as well as notifying our team of your pronouns. We also welcome applications from people who come from communities that are directly affected by the impacts of travel and tourism. We want everyone who works with us to feel respected, valued and able to contribute at the highest level.

Join Us

This role offers a unique opportunity to contribute to a meaningful cause while providing strategic leadership and critical insights. If you have the expertise, passion, and 1-2 days per month to dedicate, we invite you to seize this opportunity to shape the future of travel sustainability. Help us make travel a lasting force for good.

About The Role
Closing Date: 22nd April
Interviews: 2nd May

Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.

This is an exciting opportunity to work within the growing and ambitious Individual Giving team at Alzheimer’s Society.  This role within the Committed Giving team is pivotal to helping us reach our exciting goal of doubling our income by 2030.

You will lead our multi-million-pound regular giving acquisition campaigns across multiple channels, including face-to-face, an important and growing channel for us.  This year, we have significantly increased our investment across regular giving and Lottery acquisition, so working closely with the other Individual Giving manager, you will develop and implement plans to diversify our channel mix, testing new propositions and working closely with our creative and media partners.
You will develop the budget for your campaigns, setting ambitious targets and strategies for future growth, and be encouraged to regularly review and push your campaigns to greater heights, playing an active role in modelling our culture of testing, learning, and innovation.

You will have the opportunity to work with many talented and passionate colleagues.  This includes building close relationships with our agency partners to maximise the effectiveness of our campaigns, working alongside the other Individual Giving manager and Agency manager to ensure we have synergies across our campaigns and working with our Stewardship team to ensure the onward journeys and retention are well planned and focused.

You will have the opportunity to manage at least one officer who is responsible for the day-to-day delivery of marketing campaigns. Your role will be to support, challenge and inspire them to succeed – with a real focus on their development.
This role is predominantly home-based, but the team meets in person on average once a month to build relationships and discuss our strategy.  There may also be some occasional in-person meetings with agencies.  We are happy to discuss any preferences around flexible working before or during the application process.

We will be holding an optional Q&A session on zoom for this role at 7pm on Tuesday 15th April.  If you would like to attend, or have any other questions, please contact the Talent Acquisition Team.

About You

- You are organised and proactive, with experience in direct marketing or individual giving. 
- You are highly motivated to exceed targets and take a strategic approach to achieving long-term growth. 
- You’re always looking to improve and innovate, testing new ideas and learning from both successes and setbacks. 
- You are passionate about working with people, building strong relationships, and prioritising the development of others. 
- Your open and honest communication style helps to create a positive, collaborative environment where regular feedback is encouraged at all levels. 
- You are confident in analysing data to inform decisions, report on KPIs, and forecast income and expenditure across your budget throughout the year. 

We don’t expect applicants to have extensive experience in every area related to this role, and we warmly welcome applications from individuals who are eager to learn and grow. You'll be joining a supportive team that works collaboratively to share knowledge, develop skills, and consistently deliver high-quality work.

We have an exciting new opportunity for an External Trainer to join the team in Thames Valley working 37.5 hours a week. This is a hybrid role; there is a requirement for regular travel throughout the whole Thames Valley area.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

As Training Officer, you will:

Be responsible for planning and delivering training and awareness-raising activities in relation to victims of crime in the Thames Valley.

You will deliver these to a range of audiences including Thames Valley Police, Criminal Justice agencies, educational facilities, community groups, and other statutory agencies and third sector organisations. Each training session will be tailored to your audience and some examples of training topics you will be focusing on are:

• Victim awareness (barriers to support, information on the Victims Code, promoting empathy and sensitivity etc.).
• Sexual Violence awareness
• Modern Slavery and Exploitation

The training will be delivered under the Thames Valley Victims First brand and you will spread awareness of how support can be accessed and what is available through your sessions.

You will lead on developing this new content for training in collaboration with the Office of the Police and Crime Commissioner for Thames Valley. You will be consulting with stakeholders on their training needs and mapping emerging areas where further input is required. As part of the role, you will be responsible for developing the range of training programmes and keeping training materials up to date. You will maximise the use of social media accounts for training and will attend events and presentations to engage the local community and increase their knowledge on support for victims of crime. You will also work alongside both the RJ facilitator and volunteers in this area.

You will need to be able to work flexibly to accommodate the training requirements as well as experience of delivering presentations and structured training programmes and talks to a range of audiences. You will need to be IT literate and be effective with your communication.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. Travel will be required regularly across the Thames Valley in order to facilitate training development and delivery. We would ask that you reside within the Thames Valley region (Oxfordshire, Berkshire and Buckinghamshire).

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

An amazing organisation doing great work, this is a fantastic opportunity to join the small, effective team as Digital Project Manager where you will play a vital role in driving and managing the delivery of the organisation's digital transformation strategy, working with key stakeholders to enhance digital tools.

Charity People is delighted to be partnering with this fantastic organisation to recruit a Digital Project Manager to join their team.

Holding the core belief that giving everyone a voice will lead to a more equal society, the organisation designs and delivers innovative and impactful training for charities so that they can communicate most effectively to support their communities and drive social change. At the same time, the organisation works with under-represented talent with the skills, access and mentoring to progress their careers in the media and creative sectors.

Digital Project Manager

Contract: One year fixed term contract with potential to extend

Salary: £32,000 - £36,000 dependent on experience (pro rata if part-time)

Location: Remote with monthly travel to Central London around once a month, travel is paid for by the organisation

Hours: Full-time or part-time options available (35 hours per week or 28 hours minimum - pro rata)

Closing date for applications: Monday 14th April

Interviews: First stage interviews will be held week commencing 21st April with second round held end of the week

This is a great opportunity for a highly motivated individual, with relevant experience of managing digital projects including ideally Salesforce and WordPress, to join a purpose-led charity that is ambitious about using digital tools and technology to achieve greater social impact.

Core responsibilities within your role will be to:

• CRM management: Oversee the day-to-day management of the organisation's Salesforce CRM system, ensuring data integrity and optimisation for fundraising, communications and stakeholder engagement

• Website Management: Manage the organisation's website (built on WordPress), ensuring it is updated, functional, accessible, optimised for performance, SEO and user experience

• Digital strategy: Contribute to the development of the organisation's digital strategy to enhance user engagement, improve platform performance and support the organisation's overall goals
• Stakeholder coordination: Work closely with internal teams to understand their digital needs and translate them into actionable digital strategies. Communicate effectively with external partners, agencies, and stakeholders to ensure smooth project delivery
• Support management of programme data: Support data-driven programme design, delivery and measurement of impact across programmes and services through digital solutions, data collection and analysis
• Analytics and impact measurement: Configure analytics tools (e.g., GA4, Salesforce Analytics) to track the performance of digital marketing channels and provide actionable insights to the Marcomms team for campaign optimisation and stakeholder reporting

• Agency management: Coordinate with external website and CRM agencies, ensuring timely delivery of projects, troubleshooting and alignment with organisational objectives
• Line management: Manage the Digital Coordinator, providing guidance, support and performance management to ensure effective delivery of digital priorities

We would love to hear from you if you have the following skills and experience:

• Proven experience with CRM systems (ideally Salesforce), including customising workflows, reports and integrations
• Hands-on experience managing websites (ideally using WordPress), including familiarity with plugins, SEO best practices and web analytics
• Demonstrable experience of working with external agencies to manage website and CRM development
• Excellent communication skills, both written and verbal; able to work effectively with internal teams and external partners
• Strong project management skills; able to juggle multiple priorities and deliver projects on time and within tight budgets
• A good understanding of how digital infrastructure can support the monitoring and evaluation of programmes through data collection and analysis
• Experience of interrogating data to generate actionable insights and drive decision making

We're particularly interested to receive applications from candidates who have the below, although this is in no way essential:

• Knowledge of digital marketing techniques, including email marketing, social media, and Google Analytics
• Line management experience, with the ability to motivate and develop others
• Ideally, experience in the charity or non-profit sector

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.