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Top job
Kinship, Remote
£30,000 (out of London) or £33,323 (including London weighting) pro rata.
Kinship is looking for a Junior Salesforce Administrator to support and train our staff Salesforce users.
Posted today Apply Now
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Page 1 of 19
Remote
£30,000 (out of London) or £33,323 (including London weighting) pro rata.
Part-time (Part-time, 31 hours per week)
Permanent

Using Anonymous Recruitment

This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.

Job description

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We currently have 80 staff members using Salesforce daily. This role provides technical expertise to the CRM users and wider charity, while also carrying out vital audits, project support and administrative duties.

The role of Junior Salesforce Administrator works together with the rest of the team, managed by the Database Manager, to ensure users and projects are supported efficiently and that our Salesforce instance is effectively maintained and maximised.

Key Responsibilities

  • Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting, and escalating while communicating through our support tickets system. 
  • Monitoring on-going processes and correcting/escalating any issues that occur. 
  • Managing data and keeping records accurate, up to date and consistent. Performing audits to identify irregularities across the system.
  • Building Salesforce reports and dashboards for internal stakeholders.
  • Create, edit, and maintain Salesforce list views, objects, fields, record types, page layouts, and users. 
  • Deliver and support with training and development of all users including their initial induction, as well as follow up training sessions and clinics.
  • Assist with testing new enhancements and add-ons from Salesforce releases and custom internal enhancements.
  • Create technical and functional documentation. 
  • Creating and connecting Form Assembly forms.
  • Additional ad hoc tasks relating to the data management requirements of the platform.
  • Comply with any monitoring, evaluation and reporting requirements as part of Kinship’s internal processes, as well as any donor or local authority funding requirements for the services being delivered, including producing quarterly performance reports for local authorities, and other funders and stakeholders as required.
  • Proactively use data and insight to develop our programmes and sharing with colleagues to contribute to changing the system for kinship carers.

Essential criteria

  • Experience of Salesforce Administration and the Nonprofit Success Pack
  • Salesforce administration certificate ADM201 
  • A strong commitment to ensuring outcomes and impacts of services are evidenced through high quality data collection.
  • The ability to work discreetly and effectively with confidential information; ensuring GDPR principles are observed throughout. 
  • Able to use own initiative and manage competing priorities. 
  • Excellent written and verbal communications and able to communicate technical information in a clear and simple way.
  • Able to liaise with stakeholders at all levels.

Desirable criteria

  • Lived experience of kinship care.
  • Experience of widely customised Salesforce systems.
  • Excellent level of IT literacy and proficiency with Excel including Vlookups.
  • Familiar with Salesforce configuration concepts such as Profiles, Sharing Rules, Flows, Validation Rules etc.
  • Strong analytical thinking and problem-solving skills, coupled with outstanding attention to detail. 
  • You’re a solution focussed team player with a positive, can-do mindset.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter. The interview process will be single-stage and online, consisting of a set of competency questions and a technical challenge task.          

  • Application deadline:  Friday 9 May, 9am
  • First interview:  Online – w/c 12 May

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early! 

Application resources
Application Instructions

Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.

Really tell us why you want to work for Kinship. We’re interested in working with people who share our values.

Keep your cover letter clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.

Please do not use AI tools like ChatGPT to produce your cover letter. We use software to check and your application will be rejected if you do.

Posted by
Kinship View profile Organisation type Registered Charity Company size 21 - 50

We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.

Kinship logo Play
images (3).jpg231016_Kinship_9873-1080x720.jpgsteam-train-1-1-1024x576.pngKINSHIP-31012024-DL-05730-1-1024x683.jpg
Posted on: Friday, 25 April 2025
Closing date: 09 May 2025 at 09:00
Tags: Database Management

The client requests no contact from agencies or media sales.