Jobs in Greater London

The Detention Outreach Manager is responsible for the delivery, development and quality of detention outreach services provided by JRS UK in line with our vision, mission, and values. The post-holder will manage the Detention Outreach Team of staff and volunteers to provide high quality support to people in detention and post-detention, and work closely with other areas of the organisation.

The post-holder will be responsible for: their own casework as well as casework supervision; ensuring detention policies and data are up to date; reporting; ensuring provision of on-going training; recruitment of staff and volunteers; and managing the welfare drop-in in detention.

A willingness to work collaboratively– building relationships and networks, within and outside of JRS UK – is essential.

Community Outreach and Advocacy Coordinator Required for London-based Charity

The Foundation for Women’s Health Research and Development (FORWARD), founded in 1985, is a niche African-led women’s rights organisation that champions the equality and rights of African women and girls in the UK, Europe and Africa. We work to end all forms of violence against women and girls from female genital mutilation and child marriage to domestic and sexual violence. We tackle abuse and discrimination, enabling African women and girls to have the dignity, health and equality they deserve.

Location: West London with home-working flexibility

Reports to: UK Programmes Manager

Responsible for: UK community programme staff and volunteers

Salary: £23,880 pro rata

Hours: 28 hours a week

Duration: 1 year subject to continuous funding

Benefits: Access to a 3% pension contribution and 25 days annual leave per year (pro rata).  We also provide employees two days additional “duvet days between Christmas and New Year.”

Are you passionate about community development and driving positive change? Do you have strong communication skills and the ability to foster meaningful relationships within diverse communities? If so, we have an exciting opportunity for you to join FORWARD as a Community Outreach and Advocacy Coordinator.

In this pivotal role, you will be responsible for implementing and managing community outreach projects, advocating for the needs of communities affected by FGM and VAWG, and helping ensure the successful delivery of programmes that make a real difference. Your ability to connect with community members, local organisations, and stakeholders will be key to raising awareness, promoting our mission, and securing support for our vital work.

If you have experience in project development, advocacy, community engagement and you’re looking to be part of a team committed to creating lasting social impact, we would love to hear from you.

This is a fantastic opportunity to join a passionate and dedicated team at the forefront of community change. Apply now and help us make a real difference!

How to apply

Please submit your CV and a separate supporting statement specific to this position by the application deadline below.

In your cover letter, please don’t repeat the information covered in your CV, but do include how you meet the job specifications and why you feel you’re the best person for this role. Your covering letter should include:

•  Why you would like to work for FORWARD?
•  Why this particular role interests you?

Please use the Job Description and Person Specification information in the application pack to detail your suitability. If you would like to submit your application in a different format, please get in touch and we can discuss how best to facilitate your request. CVs submitted on their own, without a supporting statement, will not be considered.

If this opportunity sounds exciting to you but your experience, skills or qualifications don’t match every requirement exactly, we would still encourage you to apply - you may just be the perfect fit.

FORWARD is committed to promoting equal opportunities in employment. Applicants will receive equal treatment regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. In order to help ensure that our policy is working well please complete an Equality and Diversity Monitoring Form and submit with your application.

If you would like to discuss any aspect of the role or the application process please get in touch and we would be delighted to discuss any queries you may have.

Application deadline:  11th April 2025

Interviews: 6th May 2025

MARAC Manager

Dept: MARAC
Contract Type: Permanent
Location: Remote with occasional onsite work (London)
Hours: Full Time 35 hours M-F 
Working Pattern: M-F equal hours
Grade / Salary Band: Band 3 £36,173
Line Manager: Head of Services
Key Contacts: MARAC, Health, Training, CCR, Communities
Travel: Occasional on-site work

About Standing Together:

Standing Together is a UK-based charity dedicated to ending domestic abuse and creating safer communities. We work collaboratively with various stakeholders, including local authorities, police, and health services, to improve responses to domestic abuse and support survivors. We pioneered the Coordinated Community Response (CCR) approach in the UK, a multi-agency partnership model that ensures the safety of survivors while holding abusers accountable. 

Through innovative training, advocacy, and community engagement, we empower individuals and organisations to challenge and change the systems that allow domestic abuse to persist. Our mission is to ensure everyone can live free from violence and abuse, fostering a culture of respect and equality. By leveraging research and best practices, we strive to influence policy and practice, making a meaningful impact in the lives of those affected by domestic abuse. 

Purpose of the role: 

The purpose of this role is to manage and oversee the operation of the Multi-Agency Risk Assessment Conference (MARAC) across the London boroughs, ensuring a coordinated and effective community response to cases of domestic abuse. The post-holder will be responsible for promoting collaboration among all relevant agencies, ensuring their attendance and active participation in MARAC meetings. The role also involves identifying and addressing common themes across cases to inform and improve service delivery, ensuring the safety and well-being of victims and their families.

Key Duties – What you will be doing:

• Liaise and coordinate with key local agencies to establish the terms of reference for the MARAC, including defining an agreed referral threshold and ensuring the volume of cases remains manageable for each MARAC meeting.
• Oversee the work of the MARAC Team, ensuring all activities align with best practice standards and contribute to the effectiveness of the multi-agency approach.
• Develop and maintain essential documentation to ensure the smooth running of the MARAC team, including the information-sharing protocol, referral forms, research forms, the At Risk List, and meeting minutes.
• Provide quarterly performance reports to the MARAC Steering Group, highlighting key outcomes, challenges, and opportunities for improvement.
• Adhere to all organisational policies, codes of conduct, and practices, and work within a framework of equal opportunities and anti-discriminatory practice.
• Represent the MARAC Team at local, pan-London, and national meetings, contributing to discussions and sharing best practices.

About You – Skills & Experience 

• Experience working in a field requiring risk identification and mitigation.
• Experience in a victim-focused role.
• Proven experience working with external partners and stakeholders.
• Knowledge of multi-agency risk assessment principles.
• Strong team player with a positive attitude, excellent communication, and interpersonal skills.
• Excellent time management and organisational skills.
• Ability to use initiative and judgement when dealing with colleagues and partner agencies.
• Knowledge of domestic abuse, its dynamics, and its impact on survivors, particularly in relation to the MARAC process.
• Strong understanding of the coordinated community response to domestic abuse, with a commitment to collaborative partnership working.
• Resilience in managing challenging and sensitive situations.
• Thorough understanding of safeguarding responsibilities, particularly in the context of domestic abuse.
• Experience in adhering to organisational protocols, and in developing policies, procedures, and best practice guidance.
• Familiarity with project monitoring, evaluation, and stakeholder consultation processes.

Benefits: 

• 25 days of annual leave (pro rata), plus English bank holidays. 
• 1 additional day’s leave for religious/cultural observation. 
• Salary sacrifice scheme. 
• Private healthcare scheme (post-probation). 
• Flexible working opportunities. 
• Training and development opportunities. 

Join Us If...

Join us if you're passionate about supporting survivors of domestic abuse and want to help make communities safer. You'll play a key role in managing the MARAC process and working with agencies to create real change.

Right to Work and DBS Check 

Applicants must have the right to work in the UK and will undergo a Disclosure & Barring Service (DBS) check, funded by Standing Together, in accordance with Charity Commission guidelines.  

Equality, Diversity, and Inclusion 

At STADA, we are committed to fostering an inclusive workplace. We do not discriminate based on race, religion, sexual orientation, disability, age, national origin, marital status, medical history, parental status, or genetic information. Our goal is to create a workforce that reflects society and ensures every employee feels valued and empowered to perform their best. We encourage applications from individuals of all backgrounds and experiences. 

Information 

Appointment will be subject to a satisfactory DBS check. 

Please note that we may close this job advert early if we receive a high volume of applications

REF-220398

Harris Hill are delighted to be partnering with a fantastic global charity that provides corrective surgery for children with cleft lips and palates. They are searching for a Legacy Manager to join their team.

This is an exciting opportunity to join a team of creative and highly motivated individuals working to make a positive impact.

As Legacy Manager, you will take responsibility for a portfolio of around 300 legacy pledgers in order to deepen relationships and offer excellent stewardship. You will act as the first point of contact for legacy enquiries, both internal and external, responding with authority, sensitivity and diplomacy, so that legacy enquirers and intenders choose to leave a gift in their Will. You will plan and deliver a programme of marketing and advertising to promote legacy giving and grow our pipeline of legacy supporters. This will include contributing to campaign strategy development; producing marketing materials including newsletters; and consulting with the Head of Individual Giving re legacy mailings. You will also undertake general legacy communications including developing a tangible legacy vision, make phone calls, arrange one to one meetings and write personal notes/letters.

To be considered for this role, you will need:

• Previous experience with exposure to legacy marketing and liaison with legacy enquirers, considerers and pledgers.
• A proven history of generating significant growth in key legacy metrics such as numbers of legacy enquirers and pledgers.
• Demonstrated success in developing substantive donor relationships and in supporting senior management and programme staff, to execute donor and engagement strategies.
• Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on dominic.gilchrist@harrishill.co.uk or call him on 020 7820 7332.

Salary: £45,000
Permanent, Full-time
Location: Remote, with regular travel into London for team meetings.

Deadline: Monday 31st March at 9am
Application Process: CV and Cover Letter

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Pay: £30,000 - £33,000 FTE per annum (depending on experience), pro-rated to £18,000 - £19,800 for 0.6 FTE
Contract: Nine month fixed term contract, May/June 2025 – January/February 2026. Part time, 22.5 hours per week (0.6 FTE). We are open to discussing flexible working and job shares
Apply by: Friday 4 April 2025 at 9:00am BST

We’re a small but ambitious arts charity on an exciting journey. We are transforming a half-acre industrial heritage site - New River Head Clerkenwell - into the national centre for illustration and a home for Quentin Blake’s archive.

We are seeking an experienced Database Manager to support us to implement Salesforce as our CRM system. 

Updating our data management will be essential to the success of Quentin Blake Centre for Illustration.  As Database Manager you will support teams across the organisation to migrate from Salesforce NPSP to Salesforce Nonprofit Cloud and ensure that we have in place the database configuration, knowledge and good practice to open effectively in Spring 2025.

Quentin Blake Centre for Illustration champions art that is dynamic and diverse; we want our team to reflect that. We’re an inclusive and flexible employer, happy to hear from full-timers, part-timers and job-shares.

In recognition of underrepresentation in our staff team we will be offering guaranteed interviews to D/deaf and disabled applicants and applicants of African, Caribbean, Central Asian, East Asian, Latinx, South Asian, South East Asian and West Asian heritage whose applications meet the essential criteria listed in the Database Manager Job Pack.

Please download the Job Pack from our website for more details on the role, what we are looking for and how to apply. 

We are registered as a Disability Confident employer. Please let us know if you have any access requirements that need to be met to support you to make an application or participate in the interview process.

An online information evening for this role will take place on Tuesday 25 March from 6:00pm – 7:00pm GMT. This is an opportunity to meet our team, find out more about our work and ask questions about the role. If you would like to attend, please email us and ask us for joining details.

Contract Type: Fixed term for 6 months

Hours of work: 37.5 per week (onsite)

About the role

We have an exciting opportunity for a Maintenance Multi-Skilled Engineer in our Facilities team at St Joseph’s Hospice. We are looking for someone who has experience in plumbing, mechanical and electrical working in a palliative care/clinical environment.

The role will provide support to the team and carry out repairs to mechanical and plumbing services and equipment, e.g. replacement of filters in ventilation systems, check tensions of drive belts, record details of works, materials and time on a docket or our helpdesk system. The role will also support with programmed planned maintenance works to mechanical and plumbing services such as checking temperature of water taps and outlets, descaling showerheads, following prescribed instructions to defined standards, record actions and/or findings using a formal written report system and provide information to the Head of Facilities on replacement parts and spares to enable orders to be raised.

About you

• Effective communication and interpersonal skills
• Either BTEC National Certificate (HNC Electronic Engineering). Or Completion of at least 4yr apprenticeship of Practical and Theoretical Training as an Electronic Technician or equivalent
• Good knowledge of plumbing materials sufficient to be able to maintain and discuss the maintenance needs of water systems i.e. pump and pipe sizes and their uses
• Good knowledge on health and Safety risk assessment and relevant Health and Safety legislation.

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days' holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

Closing date: 28 March 2025

Interview date: 9 April 2025

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Are you looking to use your communications expertise to make a real difference for girls and young women? Do you have experience creating impactful, innovative communications which help build trust and drive behaviour change?

We’re looking for a communications lead to play a crucial role in Girlguiding’s communications team. This role will help deliver a number of key communications projects, including the development and delivery of Girlguiding’s digital magazine, high profile corporate partnerships and key awareness days – amongst much more. This role also line manages 3 communications officers as part of a fun and welcoming team. If you’re a skilled writer with experience of strategic communications planning and a passion for working with volunteers and young people, this could be the role for you. This is a fixed term role for 18 months. 

An international children’s charity, working with vulnerable children globally to give children the best start in life, is recruiting a Director of Strategic Finance.

Reporting into the Chief Executive Officer, the Director of Strategic Finance will be a key member of the Executive Team, responsible for providing strategic and operational financial leadership for the charity. Managing a small finance team, working closely with the CEO, Trustees, and the wider business, this is a pivotal position for the organisation at a time of strategic change and future growth.

The role will include, though will not be limited to, the following duties:

• Leading on designing and implementing financial and operational strategies
• Providing strategic financial analysis and insight on financial matters and present to Trustees and Executive team to help inform decision making
• Oversee and lead on financial planning and forecasting processes
• Oversee and lead on the day-to-day financial operations including financial and management reporting, controls, cash flow management and budgeting
• Day to day management of finance team, including establishing mentorship, training and development plans
• Lead the charity’s compliance in relation to regulatory and governance policies and frameworks
• Lead in the improvement of financial systems, controls and processes
• Managing key internal and external relationships including with international Country Directors and external auditors and advisors

You will be

• Qualified finance professional with experience at a senior finance level
• Experience in charities or not-for-profit organisations is desirable though candidates from all sector backgrounds are encouraged to apply
• Proven experience in leading financial strategy for an organisation and working as part of a wider senior leadership team is a must.
• Ability to balance strategic work with management of day-to-day operations

What’s in it for you

• Salary: £80,000 - £100,000 per annum dependent on experience
• Hybrid working with 3 days per week in the central London office
• Employer pension contribution of 8%

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference. We are looking for a highly motivated and organised individual to join our successful fundraising team!

The Legacy Marketing and In Memory Manager is an exciting new role at MDUK, that will sit within the Individual Giving and Legacy Marketing team. You will be responsible for delivering the legacy marketing programme as well as excellent stewardship of Legacy and In Memory supporters. This role will help raise vital income to fund MDUK’s care, support and advocacy services and fund ground-breaking research into treatments for muscle wasting conditions.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Please download the job description to see full role responsibilities.

Workforce and Careers Co-ordinator
£37,264 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
Fixed-term contract for two years 

The Workforce and Careers Co-ordinator is a very important role at the College as you will work on a set of projects with the overall goal of ensuring the provision of the necessary paediatric medical workforce to deliver an excellent standard of service for children and young people in the UK.

As Workforce and Careers Co-ordinator, you will support the Workforce Manager on scoping tasks for relevant projects in line with the departmental operational plan, including creating project plans and defining activities and milestones, whilst ensuring good project management principles, including project deliverables, are adhered to through effective budget, time and risk control.

Taking the lead on allocated Workforce and Careers projects, you will strategise, research and collaborate with internal teams, Workforce Planning Board representatives and external bodies as required, whilst regularly liaising with the Policy teams for both England and the Devolved Nations to ensure all Workforce and Careers output is aligned with College messaging and advocacy.

You will also support the Workforce Manager and Data Analyst on data-based analysis and report writing where necessary, providing regular updates and presenting project progress and/or final output to senior colleagues and the Workforce Planning Board and other Committees and groups where appropriate.

With a good standard of education, you should have experience of working in a research or policy-oriented or a regulated environment, ideally in a health or education related area and have a proven ability to work collaboratively.

You should have an awareness of the principles of effective project management, risk mitigation, risk management and governance, and be able to oversee and/or manage committees.

Your excellent research and written skills and ability to develop ideas into workable projects will ensure you are capable of producing data-based or guidance-based reports. You should also have outstanding interpersonal skills and be able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail.

With excellent communication, organisational, analytical and problem-solving skills you will be capable of supporting committees and other governance structures, particularly supporting the delivery of new processes and identifying opportunities for improvement.

Experience of working with healthcare professionals or children’s services personnel, along with experience in qualitative data analysis and facilitating focus groups, would be desirable.

The Workforce and Careers team is responsible for workforce planning, promoting paediatrics and supporting members through lifelong careers.

The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

Closing date: 9 April 2025
Interview date: 24 April 2025

Location: London, W14 9BL
Salary: £28,000 PA
Hours: 37.5
Department: Operations
Job Type: Full time
Contract Type: Permanent

Hammersmith and Fulham Foodbank is a busy foodbank with 8 foodbank sessions a week across the borough, a support hub in White City and a warehouse near Barons Court.

We are looking for a candidate with excellent customer service experience to join our team of 11 staff and work alongside over 170 volunteers who help run our services across Hammersmith and Fulham.

You will be the front face of our organisation and so a range of high quality skills is required to deal with donors, funders, partner agencies and those needing a foodbank. All our services are delivered with dignity and compassion, but we also have eligibility criteria and limits on what we can offer.

We are an organised and efficient team and passionate about supporting those who need us and connecting people with the broad support to make a difference in people's lives. If you feel you can add value and positivity to our organisation, please apply as soon as you can.

Key responsibilities:

Administration and Customer Service – ensure comprehensive admin support across our departments and with stakeholders externally. Use your high-quality customer service skills to support our clients and their needs.
Resource Management – resource management of our non-food resources across our sites, collaborating with staff and volunteers whilst managing inventory systems and completing required checks.
Home Delivery Admin – support our home delivery requests, liaising with relevant coordinators internally, supporting the effective organisation and delivery of resources, and supporting our volunteers to make successful home deliveries.

What you'll bring:

• Experience in dealing with a range of stakeholders and using high-quality customer service skills
• Experience in effective delivery of supporting wide-ranging administration tasks, whilst comfortable learning and working with new and varied technology
• An adaptable and empathetic approach, using your initiative and identifying solutions to the benefit of our service and our clients
• A commitment to social justice, equity, diversity, and inclusion
• Excellent interpersonal skills, with good communication skills (both written and verbal).

Requirements: An Enhanced DBS check is required for this role as we work with vulnerable people in society.

What we’ll offer:

• Permanent, full-time hours contract
• Competitive salary
• 25 days annual leave, plus bank holidays and a half day birthday leave
• Generous pension scheme
• Opportunities for professional growth
• Opportunity to work with a talented and committed team of staff and volunteers to support the needs of our community.

Please note that the closing date for applications is initially set for Thursday 3rd April 2025 but depending on the number of applications received, we may bring this forward. We encourage early applications.

Interviews are provisionally scheduled Fri 11th and Mon 14th April.

Hammersmith and Fulham Foodbank is an Equal Opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. We serve a diverse part of London and we would particularly welcome applications from residents of Hammersmith and Fulham.

Strictly no agencies please.

REF-220397

Information and Resources Officer

Could you be the talented Information and Resources Officer we’re looking to welcome into a small, friendly nature charity? Leading the information governance work, you’ll play a part in protecting and restoring UK wildlife, while advancing your career in the fast-growing ‘nature and climate’ space.

Position: Information and Resources Officer

Salary: £18,900 for 21 hours per week (£31,500 full-time equivalent)

Location: Fully remote (UK-based), with occasional travel

Hours: 21 hours per week (0.6 FTE), flexible working available

Contract: Permanent

Closing Date: 9am, Friday 11 April 2025

Interviews: Tuesday 22 April 2025

About the Role

As Information and Resources Officer, you will play a key role in managing the organisation’s data, resources, and governance. You’ll support the efficiency and transparency of our operations, ensuring that information is effectively managed across the organisation. This is a great opportunity for someone looking to contribute to the growing ‘nature and climate’ sector.

Key responsibilities include:

• Managing the day-to-day delivery of the Trust’s Information and Resources functions.

• Supporting and advising team members on information governance and operational matters.

• Identifying and implementing improvements to enhance efficiency and transparency.

• Contributing to a positive and supportive workplace culture.

About You

We are looking for an individual who has:

• Experience in information management, governance, or business operations.

• Strong organisational and problem-solving skills.

• The ability to work independently and remotely.

• A keen eye for detail and a proactive approach to improving processes.

• A passion for conservation and supporting data-driven decision-making.

About the Organisation

The organisation is a unique conservation charity dedicated to making data work for nature. By providing access to vital wildlife data, they support conservation efforts across the UK. They’re a 100% remote-working organisation with a strong commitment to diversity, inclusion, and flexibility.

Other roles you may have experience of could include:

Information Officer, Data Governance Officer, Operations Coordinator, Compliance Officer, Office Manager, Business Support Officer, Resource Manager.

Emmaus Greenwich is a unique charity that offers a home, work experience, and individual support for up to 45 people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, meaningful work opportunities, and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to people who live in an Emmaus community and contribute to the social enterprise, where they support themselves and one another.

Emmaus Greenwich offers an individual holistic package of support and a tailored development plan to support each companion develop new skills (or build on existing ones) to boost confidence, improve mental and/or physical health and wellbeing, and increase employability.

We are looking for a Chief Operating Officer that will be responsible for the operational management of the social enterprise, facilities, and Companion community at Emmaus Greenwich. Reporting to the CEO, the COO will ensure that all areas operate efficiently, meet compliance and safety standards, and support the overall mission of the charity. 

Duties and Responsibilities

1. Leadership

• Ensure smooth and efficient operations through strategic and effective operational management.
• Lead and support the Retail Manager, Property & Facilities Manager, and Community Manager in delivering their respective functions effectively.
• Work closely with the CEO, Board of Trustees, and leadership team to develop and implement the organisation’s long-term strategic goals.
• Foster a culture of collaboration, accountability, and continuous improvement across the organisation.

2. Social Enterprise & Retail Operations

• Oversee the Retail Manager in managing charity shops and retail operations, ensuring financial growth and sustainability.
• Develop and implement business strategies to enhance sales, efficiency, and income generation.
• Identify new opportunities for business diversification and expansion within the social enterprise.
• Ensure compliance with retail regulations and best practices.

3. Facilities & Property Management

• Oversee the Property & Facilities Manager to ensure all Emmaus Greenwich properties are well maintained and meet health & safety, compliance, and regulatory standards.
• Develop and oversee maintenance schedules, capital improvement plans, and risk management strategies.
• Ensure effective management of utilities, repairs, and external contractor relationships.
• Oversee security, fire safety, and infrastructure projects.

4. Companion Community & Wellbeing

• Oversee the Community Manager in ensuring a safe, supportive, and empowering environment for companions.
• Work with the team to develop individual progression plans, enabling companions to build skills and move towards independence.
• Ensure that companions are meaningfully engaged in charity operations and social enterprise activities.
• Implement safeguarding policies and best practices for supporting vulnerable individuals.

5. Financial & Budget Management

• Work with the CEO and Finance Manager to oversee budgets, financial planning, and cash flow management.
• Manage financial performance across the social enterprise, facilities, and community services.
• Identify cost-saving opportunities and revenue-generation strategies.
• Ensure compliance with financial regulations, charity governance, and reporting requirements.

6. People Management & Organisational Culture

• Lead and develop the Operations, Property & Facilities, and Community Managers, ensuring high levels of motivation and performance.
• Establish and oversee effective recruitment, training, and performance management processes.
• Promote diversity, equity, and inclusion throughout the organisation.
• Champion Emmaus values and ensure they are embedded in daily operations.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities.

To ensure fairness and consistency in selecting the best candidate for our roles, all our applications are anonymised until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

WELCOME TO ADA

At Ada, the National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives.

We are a specialist Further Education college, where every 16-19 student studies Computing and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies.

Key responsibilities of this role include:

• Management and updating of the school database to support outreach communications
• Assist with event planning, administration and delivery including Outreach events, Careers Fairs, Open Days, School visits to Ada and Keep Warm events (This will involve commitment on some weekends and evenings during busy times)
• Support the administration of the Sixth Form application process when needed, including: dealing with enquiries to the inbox and on the phone in a timely manner, sending application communications including invitations for assessment, offers and enrollment paperwork, data entry and keeping accurate records of all applicants and their information within the customer relationship management tools (Dynamics 365 and REMS)
• Support role in the preparation and administration of Lift-off days
• Accurate record keeping of offer letters sent / accepted, of attendance at Lift-off days and keep-warm events
• Administration and processing of students enrolments on GCSE results days and afterwards
• Keeping accurate records, inputting data into Ada’s systems and exporting relevant information to produce reports and dashboards for the team
• Assist with wider college events 
• Assist with tasks and administration in the wider teams including Reception and Front-of -house, facilities and External Relations. 

Key competencies 

Essential

• You are a confident public speaker
• You have the ability to communicate effectively with a variety of audiences.
• You have excellent communication skills including written and verbal, both face to face and on the phone. 
• You are willing to work flexibly, where necessary outside of normal working hours, and to travel around London, as necessary for the role.
• You are accurate with excellent attention to detail
• You are a confident user of technology and productivity tools such as calendars, spreadsheets, trackers and databases. 
• You are able to cope with a varied workload, to prioritise effectively and to meet deadlines.
• You enjoy being part of a hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology.
• You address issues and challenges proactively and can work with a diverse range of people to achieve your goals. 

Desirable

• You have experience working in administration, admissions or outreach.
• You are a confident user of Microsoft Office and/or Google suite.