Jobs in Greater London

Job Title: Experienced Associate Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)

Contract: Associate

Hours: Variable, according to demand for services/caseload and role in investigation

Salary: £25.25 per hour 

Location: Associate Independent Investigating Officers for Complaints primarily work from home. Some travel may be required as part of an investigation – location will vary according to the referral received from the Local Authority. Cases will be allocated to Associate IOs living locally to the referring authority, wherever possible.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London, helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the Role

We are seeking additional experienced Associate Independent Investigating Officers (IO) for Complaints, to increase our capacity to respond to referrals from Local Authorities to provide an independent element to the formal Stage 2 investigations under the Children Act 1989.

The IO will lead investigations, and will give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent. They write a report on the investigation/review, which is submitted to the referring agency.

The Job Description document sets out the expectations for an Associate Independent Person for Complaints (IPC) who is approved by Coram Voice. IPCs are independent, freelance and responsible for their own work. Nevertheless, IPCs are accountable to the organisation for their professional standards and are expected to comply with Coram Voice Code of Ethics and Practice Guidelines.

Please Note: the nature of associate work means that we cannot guarantee a regular amount of work, and complaints will be allocated dependent on the associate’s availability, location and the needs and demands of the individual case. Investigation work takes place Monday to Friday within working hours. This position is not suitable for applicants who already work or have commitments more than two days within the working week.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Please note this is a rolling recruitment campaign

Interview Date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Communications Officer

Location – Hybrid working with at least two days per week at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT, and occasional travel to other sites in West London & Aldershot.

Reports to - Communications and Marketing Manager

Contract - Permanent

Hours of work – Full time, 35 hours per week

Salary - Up to £29,758 per annum depending on experience, plus benefits.

The Stoll Foundation is the leading provider of housing and support services in the veterans sector. Founded in 1916, the Stoll Foundation has provided a sanctuary to help veterans rebuild their lives for over one hundred years.

As the Stoll Foundation enters a new chapter, an opportunity has arisen for an enthusiastic and motivated Communications Officer to join our expanding Fundraising and Communications team at an exciting stage in the charity’s history, implementing both our internal and external communications.

Key Responsibilities

Implementing the Stoll Foundation’s communications strategy across external channels (social media, website, email newsletters) and internal channels (physical residents’ newsletters, intranet blog posts, email updates).

Managing and creating engaging content for the Stoll Foundation’s social media channels (Instagram, LinkedIn, Facebook, Twitter).

Writing regular newsletters, blog posts and website content for supporters and stakeholders.

Identifying and acting upon opportunities for collaboration and influencer/celebrity advocacy.

Growing the Stoll Foundation’s digital audience, engagement and brand recognition including identifying opportunities for collaboration and celebrity advocacy.

Interviewing residents to develop case studies and articles, ensuring safeguarding and sensitivity are made priorities.

Working closely with the Fundraising Manager and Fundraising Officer to ensure social platforms are optimised for income generation and conversions.

Occasional additional duties to support other Fundraising and Communications activities and staff.

Closing date for applications: 21st March 2025

Interviews: April 2025, date TBC

The Stoll Foundation strives to be an equal opportunities employer and welcomes applications from all sections of the community.  We particularly welcome applications from ex-service personnel.

The Stoll Foundation appointments are subject to an enhanced DBS check.

Job Title: Specialty Projects Administrator

Job Type: 1-year fixed term

Hours: 28 hours per week (0.8 FTE)

Salary: £21,225.60 pro rata per annum (based on FTE £26,532)

Department: Education & Training

Reports to: Head of Specialty Training

Location: Hybrid – FSRH Office (London Bridge)

Can you help us?

 We are seeking a dedicated administrator to join our team and provide essential administrative support across our Specialty portfolio. As Specialty Projects Administrator, you will play a pivotal role in ensuring the smooth operation of our team by managing various administrative tasks efficiently and effectively. From organising meetings and maintaining educational product content to handling correspondence and managing databases, your attention to detail and organisational skills will be instrumental. You will collaborate closely with team members to streamline processes and contribute to the overall success of our specialty training programme and high-stakes membership exams.

The role:

Project Administration

• Provide administrative support for specialty projects, ensuring key deadlines and milestones are tracked.
• Assist with project documentation, including maintaining records, updating trackers, and organising files.
• Schedule project meetings, prepare agendas, and take minutes, ensuring follow-up actions are recorded and monitored.
• Support project reporting by collating data and preparing summaries for stakeholders.
• Liaise with internal teams and external partners to coordinate project activities.

Administration of examination database and systems

• Maintain digital question banks in line with policy and procedures
• Process examination candidate applications
• Process examination candidate requests and complaints/appeals
• Proof-read examination materials

General administration

• Manage the specialty team mailbox and act as first point of contact for queries
• Maintain up to date records on Customer Relationship management system (CRM) and ePortfolio, ensuring accurate and accessible information
• Provide administrative support for Specialty Training Board and its sub-committees, including managing meeting attendance, circulating papers, taking minutes and tracking actions.
• Maintain accurate version control of documents by systematically updating and tracking revisions, ensuring proper documentation of changes and adherence to version control protocols
• Assist in organising online and in-person events, workshops, and training as needed
• Assist with diary management and scheduling of meetings for team members.
• Maintain assets and resources on Training Hub and website
• Provide ad hoc administrative support throughout the year, across the portfolio

You will be:

• Organised and systematic in your approach
• Diligent and commit meticulous attention to detail to tasks
• An excellent communicator
• A proactive and collaborative team worker
• Efficient and able to effectively manage a busy workload
• Flexible and adaptable
• Willing to learn a range of digital systems to an intermediate level
• Willing to learn about the SRH workforce and training pathways

You will have:

• A-Level or equivalent by experience
• Proficiency in using Microsoft office programmes
• Proficiency in using digital systems (e.g. CRM, Learning Management System)
• Knowledge of data protection and compliance requirements

You will have experience:

•  Providing administrative support to a team
• Managing a mailbox and providing customer/member support
• Developing and maintaining systems, processes and administrative procedures
• Servicing and supporting committees, including scheduling meetings, preparing agendas and taking minutes
• Coordinating logistical arrangements
• Using a CRM and databases to manage data and information
• (Desirable) Working in a project-based environment
• (Desirable) Working in education, membership or healthcare environments

 NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We will offer you:

We offer a range of benefits at FSRH to support staff wellbeing, including:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave
• Volunteer leave
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Enhanced maternity, paternity & adoption pay
• Free eye tests

To Apply

A full job description can be found on our website Join FSRH: Empowering Careers - FSRH Careers

Please apply via at the following link:  Pre application form - Specialty Projects Administrator job - Faculty of Sexual and Reproductive Healthcare Head Office - FSRH - Faculty of Sexual and Reproductive Healthcare

Deadline for applications is 12pm Tuesday 18 March 2025

Interviews will take place on Wednesday 26 March 2025 at the FSRH offices in London Bridge where possible; alternatively online interviews will also be made available.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

The Social Research Association (SRA) is an educational charity and membership  organisation for social researchers, dedicated to advancing excellence in social research across the UK.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. To support these initiatives, we are looking for a Projects Officer to help implement new processes and improve engagement with our services.

The Administrative Assistant will provide essential support across multiple projects, including our new digital community platform, regional events, and board operations. This role is about keeping things organised, supporting smooth communication, and helping our members and partners engage with our services.

You should be comfortable using digital tools like Customer Relationship Management (CRM) and Content Management Systems (CMS) or online platforms as part of your work. You don’t need to be an expert, but you should be confident in navigating systems, keeping records updated, and helping others with basic queries. Above all, you should be eager to learn and ask questions. We are keen you get as much out of the next 18 months as we will. This is a new role for us – so we're excited to explore and shape it together.

Key Responsibilities

As Administrative Assistant you will support the organisation by maintaining the digital community platform, assisting members with access, and ensuring content is well-organised and engaging. You will help plan and coordinate regional events, facilitate member engagement, and support outreach efforts. Additionally, you'll provide support to the CEO, maintain project documentation, assist with communications, and handle data entry. The role also includes coordinating board meetings, preparing and distributing papers, taking minutes, and providing administrative support to the Board Chair.

You can read more detail about the job responsibilities in the downloadable job description.

Who We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development, we encourage you to apply. The ideal candidate will have administrative experience, managing multiple tasks and meeting deadlines while supporting projects and coordinating tasks. They should be comfortable using digital tools like CRM or CMS platforms, handling scheduling and documentation, and communicating professionally across various channels. While not required, experience in a membership organisation, charity, or event coordination, as well as familiarity with data management, would be a desireable nice-to-have.

You can read more detail about what we're looking for in the downloadable job description.

What We Offer

• 28 days of annual leave (pro rata) + bank holidays
• Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)
• Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.
• Employer pension contributions
• Personal and professional development including payment for one subscription to a relevant membership/professional body
• Free eye test

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives.

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task

Are you an experienced fundraiser looking for your next challenge? Do you have a successful track record in building relationships and experience in fundraising across a range of income streams?

London School of Theology is looking for a Fundraising Manager to join us in an exciting role and contribute to, implement and deliver the School’s fundraising activities.

About The Role

The successful postholder will be responsible for ensuring that our fundraising strategy enables the School to meet its ambitious income targets in line with our strategic plan and budget. They will have overall responsibility for the performance, day to day management and delivery of all London School of Theology’s fundraising activities across a range of income streams including charitable trusts, individual giving and legacies.

The postholder will work alongside the Director of Finance and Administration, Executive Team, Principal, Marketing and Admissions teams and external stakeholders. They will liaise widely across departments, including Finance and Communications, and have responsibility for gift administration and prospect research, as well as providing general support where required for the department

A full and comprehensive job description, person specification and application details for the role can be found on our website.

Application Details

Candidates are encouraged to apply as soon as possible as applications will be considered upon submission.

Interested applicants are welcome to have a conversation with the Director of Finance and Administration or HR Manager prior to applying.

London School of Theology is a Christian college and, as such, it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

All candidates must have the right to work in the UK.

Facilities Coordinator Administrator

The International Business Administration Department/Facilities Management Section is looking for a full time Facilities Coordinator Administrator to provide support to the team. This dynamic role serves the greater IHQ building and requires a significant degree of confidentiality.

The organisation is an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: VAC0114 Facilities Coordinator/Administration

Location: London (hybrid working considered after probation period)

Hours: Full-time, 35 hours per week 

Salary: £26,349 pa plus travel to work allowance up to £3700 pa

Contract: Permanent

Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum, café discount.

Closing Date: 21st March 2025

Interview Date: Week of the 24th

About the Role 

The successful candidate will work within the FM team to coordinate and support various Facilities Management tasks, including, but not limited to, managing room booking requests, conference room set-ups, desk moves and general post room duties.

About You 

The ideal candidate will have: 

• Strong customer service skills

• Excellent communication and interpersonal skills

• Experience working in an office setting

• Experience with Microsoft Software Suite 

• Experience with NetSuite and /or generating purchase orders

• Ability to work independently and as part of a team

• Good organizational and time management skills

You will need to have the right to work in the UK and be in sympathy with the aims and objectives of the organisation. 

If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted. 

Other roles you may have experience with could include Facilities, Facilities Administrator, Facilities Coordinator, Facilities Support, Admin, Administrator, Administration Support, Admin Support, Customer Service Support, Customer Service Administrator. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

If you're excited about improving services and shaping projects in the social research sector, we want to hear from you! Join us as a Projects Officer in a flexible, remote role.

About Us

The Social Research Association (SRA) is an educational charity and membership  organisation for social researchers, dedicated to advancing excellence in social research across the UK.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. To support these initiatives, we are looking for a Projects Officer to help implement new processes and improve engagement with our services.

About the Role

This role focuses on rolling out and embedding new business processes, and ensuring staff and our members (of which there are approximately 1,500) can engage with our developing services. It is not a technical role but involves hands-on working with digital tools to improve how we deliver work and to enhance our members’ experience of us.

The main responsibility will be working on the SRA's digital community project, but the successful candidate will also contribute to an important review of our member benefits packages and a project focussed on group membership recruitment and retention, among other emerging workstreams. This is a new role for us – so we're excited to explore and shape it together.

Key Responsibilities

This is a diverse role that role involves planning and delivering projects to enhance member services, working with teams and suppliers to implement new processes, developing guidance and training materials to support staff and members, analysing data to improve services, and maintaining clear communication and documentation for stakeholders. Additionally, you'll help promote new initiatives through marketing materials and identify efficiencies to improve workflows. 

You can read more detail about the role responsibilties in the downloadable job description.

What We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development with us, we encourage you to apply. 

The ideal candidate will have experience managing or contributing to projects, supporting digital platforms, creating training materials, and communicating effectively with stakeholders, while also being able to manage workloads independently and develop business processes. Experience in a membership organisation or digital project work is a desireable nice-to-have but not essential..

You can read more detail about what we're looking for in the downloadable job description.

What We Offer

• 28 days of annual leave (pro rata) + bank holidays
• Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)
• Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.
• Employer pension contributions
• Personal and professional development including payment for one subscription to a relevant membership/professional body
• Free eye test

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives.

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

The Role

To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

Senior Supporter Services Manager
Hourly rate: £26.87
Duration: 3-6 months

Are you an experienced leader passionate about delivering exceptional supporter experiences? Do you have the expertise to drive operational improvements while managing a high-performing team? If so, we have an exciting opportunity for you!

We are recruiting for a Senior Supporter Services Manager to oversee and develop the Supporter Services function within a leading charity. In this pivotal role, you will lead a dedicated team, ensuring outstanding supporter interactions, efficient donation processing, and compliance with financial regulations. Your leadership will shape operational strategies to enhance supporter engagement and improve efficiencies.

Key Responsibilities:

• Lead and manage the Supporter Services team, ensuring alignment with organisational goals and fostering a culture of excellence.

• Oversee the handling of supporter enquiries, ensuring timely, professional, and brand-aligned responses.

• Manage the processing and reconciliation of donations, ensuring accuracy and compliance with financial regulations.

• Develop and implement training programmes to enhance team skills and service delivery.

• Maintain robust data and financial management frameworks, ensuring compliance with GDPR, Gift Aid, and other relevant regulations.

• Drive continuous improvement initiatives to enhance supporter care and operational efficiency.

• Collaborate with internal teams to ensure a seamless supporter journey and maximise engagement opportunities.

• Ensure all supporter acknowledgements and thank-you communications are timely and meaningful.

• Lead the team in preparing for and managing peak periods, ensuring operational resilience.

• Oversee relationships with third-party fulfilment providers, ensuring high-quality and efficient distribution of supporter materials.

• Work closely with the Finance team to ensure accurate financial record-keeping and compliance.

• Implement and oversee tracking mechanisms to measure team performance against SLAs and KPIs.

• Manage complaints and complex queries with professionalism and empathy, maintaining high supporter care standards.

• Provide strong leadership, ensuring team well-being, development, and performance management through regular feedback and one-to-one meetings.

About You:

To succeed in this role, you will need:

Essential Skills & Experience:

• Extensive experience managing supporter services and/or income operations within a non-profit environment.

• Proven ability to streamline operational processes and enhance supporter engagement strategies.

• Strong expertise in CRM systems, financial reconciliation, and regulatory compliance.

• Demonstrated success in delivering and improving supporter services while managing competing strategic priorities.

• In-depth knowledge of fundraising regulations, GDPR, and Gift Aid processes.

• Exceptional leadership skills, with a track record of building and mentoring high-performing teams.

• Strong analytical abilities, using data insights to drive decision-making and improvements.

• Excellent communication and stakeholder management skills, fostering collaboration across teams and external partners.

• Sound decision-making skills, with the ability to guide team growth and responsibilities.

Desirable:

• Experience working with external fulfilment providers.

• Familiarity with digital tools and automation in supporter services.

This is a fantastic opportunity to lead a team, enhance supporter experiences, and drive positive change within an impactful organisation. If you’re a strategic and compassionate leader ready to make a difference, we’d love to hear from you!

Apply today!

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Scope of role

The Advice Manager is responsible for the effective management and delivery of debt advice services across thirteen (13) prison pilot sites in England. This role ensures that the debt advice services operate smoothly, meeting the required standards and compliance with both internal and external guidelines. The Advice Manager will oversee the day-to-day operations, manage staff, and ensure the quality and consistency of advice provided. This position involves working closely with the team to set targets, provide guidance, and resolve any issues that arise. Additionally, the role includes auditing case notes and advice quality to maintain high standards and compliance with funder requirements. The Advice Manager will also play a key role in managing resources, ensuring the health and safety of local sites, and fostering a collaborative working environment. This role will also include in-person site visits to various HMPPS sites for in-person workshops as needed.

Key Responsibilities

Management of MOJ sites to ensure all in-person or video advice services are available.

• Ensuring the local provisions and services are available daily by managing sickness, absences and emergencies.
• Working closely with other departments and external contractors to ensure the local sites are kept to the highest health and safety standards.
• Proactively identify resource shortages and work with the team to ensure this does not impact the level of service provided.
• Share good practice with fellow Advice Managers to ensure all local sites continuously offer a high standard of service.

Line management of a team to ensure objectives are set and met.

• Lead the team to meet objectives (service, quality, safety, and cost) in line with requirements.
• Lead the effort to identify opportunities for improvement within the team and the plan.
• To advise, steer and support the team to ensure team members’ work is compliant and a high-quality service is delivered.
• Provides encouragement to team members, including communicating team goals and identifying areas for individual development.
• Conducts 1:1 and team meetings to update members on best practices and continuing expectations.

Ensure compliance and the quality of advice required are achieved.

• Ensuring the team is delivering a consistently high-quality debt advice service.
• Ensuring case files meets all auditing and quality standards and the requirements of the funder.
• Work collaboratively to ensure all projects and advice are FCA compliant

Contribute to the team

• Be an active member of the team, identifying opportunities for your own development.
• Advise wider team on research and analysis undertaken and of recent developments in field of work.
• Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety.
• Demonstrate financial efficiency and value for money throughout work.

Other

• Travel across MOJ sites as required for in-person meetings and workshops or site visits.
• Commitment to working flexibly across including evenings and weekends.
• Undertake additional tasks as directed by the Director of Advice Services and the Senior Management Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Your new company
My client is a London-based charity. They are based in Central London.
Your new role
The role is AP Assistant on a temporary basis for around 3 months. The role will include:
- Timely processing of high volume purchase invoices
- Secure authorisation of purchase invoices prior to posting
- Reconcile supplier statements and request for missing invoices from suppliers
- Manage and resolve invoice queries, liaising with suppliers and managers
- Set up new supplier accounts and manage existing account details
- Manage the AP inbox
- Code and post credit card expenses
- Raise purchase orders when required
- Other tasks to assist the team

What you'll need to succeed
In order to succeed, you will need previous AP experience, ideally in a high-volume environment. Strong systems skills would also be a bonus, including Excel. You must be able to start immediately and be happy to work 5 days a week in the office.
What you'll get in return
In return, you will have the opportunity to work in a busy team, with supportive and knowledgeable colleagues.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About Reprieve

 Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

About the Role

As HR Operations Manager, you will be a key player in the Operations team to support Reprieve and its employees with all HR related matters. Your role will be responsible for overseeing the day-to-day delivery of HR. You will be the first point of contact for all staff relating to HR queries, policies, processes, pension, probation and development.

You will lead the recruitment process, providing a positive experience to all candidates. You will update recruitment processes as and when required, ensuring good practice is being followed.

Location, contract and salary

This is a part-time (four days per week) position, on a one-year fixed term contract, with the possibility to extend, subject to funding. The annual salary is £52,088 FTE (pro-rated to £41,670.40 for a four-day week) per annum, less any required deductions for income tax and national insurance.

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% of their working hours from the London office and the rest of the week from home. Applicants must have the current right to work in the UK, which will be checked prior to interview.

Full details and how to apply

Please review the job description and person specification for full details.To apply, please submit the application form at the web address provided. Please note that CVs and cover letters cannot be accepted for this role. 

The deadline for applications is 23:58 BST on 06 April 2025. Applicants must have the right to work in the UK currently and for the duration of the contract. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Role

To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Manage a patch of approximately 100 units. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation. 

Location: This role can be based in any country programme where MSI operates in.

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

Reporting to the CIO and a key member of the Global Information Services (GIS) leadership team, the Associate Director of Application Services will have considerable global strategic and people management responsibilities as we strive to successfully deliver our ambitious global digital & technology strategy.

This role manages a sizable portfolio of MSI global applications, including operational front-line applications used by MSI teams in the field, back-office applications for instance our group finance solution, and business intelligence / enterprise reporting platforms.  Up to 35 MSI countries rely on these products to manage their day-to-day operations and enable thousands of clients to receive critical healthcare services through diverse channels, including maternity hospitals, clinics, mobile outreach teams, commercial sales operations, and supported by our contact centres.

The application portfolio comprises a blend of custom / bespoke apps developed specifically for MSI, and commercial package enterprise software solutions. It is critical the Associate Director of Application Services can manage both packaged and custom products.

Bespoke applications include our Electronic Health Records system (EHR) used in 160 maternity hospitals and large centres in 14 countries, and our CLIC+ system used in smaller clinics and by outreach teams in 20 countries. Commercial package software includes predominantly Microsoft Dynamics 365, where we have several key uses including for fundraising and as the CRM in our contact centres.  Infor SunSystems 6.1 is our global accounting platform, and Azure/Power BI are critical for business intelligence and reporting.  It’s an exciting time to join the team, as work is starting to modernise and transform our back office, with new budgeting planning & forecasting software and ERP.

Responsibilities of the Application Services team span the full application lifecycle, from initial project scoping and development through to ongoing application management and support, strategic roadmap creation, and continuous enhancement to ensure alignment with MSI's mission-critical operational needs.

Excellent stakeholder engagement is key to this role, requiring exceptional relationship development skills with senior leadership across multiple levels and geographies. Interactions will involve MSI Country Directors, global executive team, and potentially the global board. External engagement is also critical, with responsibilities extending to managing relationships with third-party software suppliers, engaging with technology providers, and ensuring MSI is sharing with and learning from iNGO sector peers.  Strong collaboration across the rest of the GIS department and other global functions is required to successfully land major projects.  Collaboration with the medical team is particularly critical, to help ensure clinical applications align to latest good practices and help to support clinical safety.

The role offers flexibility, with the opportunity to be based in any MSI country programme supported by a hybrid office/remote working model and occasional exciting international travel opportunities to regional hubs in UK, as well as Nairobi, Accra, and Addis. This position represents a unique opportunity to drive digital innovation in a global healthcare setting, supporting MSI to deliver impactful, mission-driven services across multiple countries.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Proven leadership skills, able to develop and motivate staff to perform to the highest level, including management of distributed teams and different cultures.
• Skills and/or certifications in Microsoft technologies, including Dynamics 365, Microsoft 365, Azure, Modern Data Warehouse, Power BI and Microsoft integration technologies such as Azure integration services.
• Background experience in development programming languages, in particular C#, SQL and .Net, to be able to oversee and quality assure the development work of the team and/or 3rd party suppliers.
• Ability to deploy appropriate methodologies, techniques and approaches to successfully develop and implement digital technology, including deep understanding of effective project management, change management and business analysis.
• Skills in core business processes which will likely include Finance and Operational business processes.
• Fluent in business English, both written and verbal.

To perform this role, you’ll need the following experience:

• Demonstrable experience in business models and digital technology in African countries, ideally within a healthcare space.
• Experience in developing digital and technology strategy to enable organisational strategy within operational and back-office domains.
• Demonstrable experience of managing all aspects of business applications such as enterprise resource planning (ERP), customer relationship management (CRM) apps, and bespoke operational applications, acquired through multiple full project and application lifecycles.
• Experience in working effectively at all levels in the organisation, both with business and technical stakeholders and 3rd party vendors, and up to exec and board level.
• Experience with data and business intelligence / enterprise reporting solutions and supporting data models / approaches.
• Experience of creating new teams and developing a high performing team culture to successfully deliver on strategic objectives.
• Strong leadership, management, and customer service skills, and excellent analytical, problem-solving, and communication skills.
• Strong financial management skills and experience managing budgets up to USD 500k annually.
• Ability to steer, motivate and manage a team.
• Open and clear communicator, excellent networking skills including across cultures.

Formal education/qualification

• Education: BSC, preferably in Computers Science or tech related fields.

Please view the job framework on our website. 

Full-time: 35 hours a week, Monday to Friday (For UK based team members).

Contract type: Permanent

Salary: £55,200 - £71,550 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the salary will be banded within the national context.

Salary band: BG 11

Closing date: 27th March (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.