Jobs in Greater London

Job Title: Experienced Associate Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)

Contract: Associate

Hours: Variable, according to demand for services/caseload and role in investigation

Salary: £25.25 per hour 

Location: Associate Independent Investigating Officers for Complaints primarily work from home. Some travel may be required as part of an investigation – location will vary according to the referral received from the Local Authority. Cases will be allocated to Associate IOs living locally to the referring authority, wherever possible.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London, helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the Role

We are seeking additional experienced Associate Independent Investigating Officers (IO) for Complaints, to increase our capacity to respond to referrals from Local Authorities to provide an independent element to the formal Stage 2 investigations under the Children Act 1989.

The IO will lead investigations, and will give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent. They write a report on the investigation/review, which is submitted to the referring agency.

The Job Description document sets out the expectations for an Associate Independent Person for Complaints (IPC) who is approved by Coram Voice. IPCs are independent, freelance and responsible for their own work. Nevertheless, IPCs are accountable to the organisation for their professional standards and are expected to comply with Coram Voice Code of Ethics and Practice Guidelines.

Please Note: the nature of associate work means that we cannot guarantee a regular amount of work, and complaints will be allocated dependent on the associate’s availability, location and the needs and demands of the individual case. Investigation work takes place Monday to Friday within working hours. This position is not suitable for applicants who already work or have commitments more than two days within the working week.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Please note this is a rolling recruitment campaign

Interview Date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Location: London (remote working within the UK is possible)

Hours: Full-Time

Remuneration: £60,000 - £75,000 depending on experience

Contract: Permanent

About FILE

The Foundation for International Law for the Environment (FILE) was set up in 2018 to be the major philanthropic re-granter scaling up legal action globally to tackle the climate and biodiversity crises.

We work as movement enablers, campaign strategists, and impact funders, using the law in pursuit of three interconnected system-level goals:

• Reducing net greenhouse gas emissions to protect the climate
• Safeguarding nature
• Delivering climate and environmental justice

We pursue these goals not just by supporting legal action directly. We believe in growing the strength of the climate and biodiversity legal movement globally, and in enabling people and movements to use legal action to shift narratives.

As movement enablers, campaign strategists, and impact funders, we at FILE do not ourselves bring litigation. As a regrantor, FILE is not an endowed foundation, but rather we engage in fundraising to secure resources to support our partners globally.

The Role

This is an exciting role with a wide remit where you will be responsible, under the supervision of the General Counsel for a range of work, including the following: general contracting, corporate governance, compliance, support on policies, and legal advice on a wide range of subjects.

Offering a wide view of the whole organisation, this is not a role for a heads down only technical lawyer – you’ll need to have your finger in many pies and display a wide array of skills. In return, you’ll get to be involved in a variety of interesting and engaging projects.

Key Responsibilities

Contracts

• Under the supervision of the General Counsel, review, draft and negotiate a wide variety of legal documents and agreements, including, but not limited to technical aspects of donor contracts, grant agreements, supply of goods and services agreements, IT agreements, and property leases.
• Draft, user friendly templates and guidance; improve contracting processes.
• Support in the drafting and delivery of contract management training to embed a good contract culture within the organisation.

 Governance 

• Support the General Counsel to manage governance queries and provide support to entities in complying with their governance obligations,
• Assist with the preparation of board papers and resolutions as required,
• Support the General Counsel on insurance review and renewals.

Policy/Compliance 

• Support the General Counsel to design, consult on, draft, review and/or input into key organisational corporate policies, processes and /or guidance, including but not limited to fraud and bribery, data protection, document retention, terrorism, money laundering, due diligence.
• Input into the design of, and provide training on key policies, processes and legal principles, including but not limited to legal privilege and confidentiality;
• Work with all departments to ensure implementation/compliance mechanisms are in in place and function as they should.

 General Law and Advice 

• Advise on contractual law, charity law, company law, lobbying, data protection and other laws and regulations as required.
• Support FILE’s trademark management.
• Conduct legal research as required and support the General Counsel in keeping informed and up to date on any applicable new or developing laws and regulations

 Other 

• Support the maintenance of the Legal Team’s intranet page, including maintenance of policies and templates in a user friendly form for all members of FILE.
• Maintain relationships with external law firms and nurture relationships with pro bono providers.

About you 

We know that long lists of criteria can be discouraging and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply. 

We also recognise that skills and experience can be gained in unexpected places, so we welcome applications from candidates who feel they have relevant skills for the role, gained from a wide range of professional, lived and learned experiences.  

Essential criteria

• Qualified legal practitioner with international experience (knowledge within the UK or Netherlands preferred)
• Contract law experience gained from a well-regarded firm / in-house / charity practice
• Experience on corporate governance issues
• Experience in an international donor-funded or grant making organisation is a plus
• Skilled in project-managing and working with external lawyers
• Practical and creative solutions-focused problem solver
• Ability to turn hand at short notice to a wide range of legal issues
• Superior attention to detail and accuracy
• Excellent organisational skills
• Excellent communication skills and ability to summarise complex matters into concise and simple briefings
• A strong team player, willing to support at all levels
• Strong commitment to FILE’s mission and values, strong professional ethics, and integrity 

Location

FILE has offices in London and the Netherlands. We are advertising this role for candidates based (and with the right to work) in the UK, or the Netherlands. but will also consider applications from other locations where we are able to do so.

Therefore, please note that this role will be advertised in multiple locations, but we are only hiring for one position. Please apply to the job post for your preferred location.

Working for FILE

FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.

Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are highly strategic, flexible and adaptable, and open to growing in line with the Foundation.

FILE is committed to challenging inequality and values diversity, equity and justice in all areas of life. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We firmly believe that we are strengthened by the diversity of our partners and staff.

At FILE, we actively work to create an inclusive culture where colleagues feel welcomed, heard and supported to succeed and thrive.

How FILE supports its staff

FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offer a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare and a contribution to a pension scheme.

FILE is committed to fostering an inclusive workplace where everyone feels valued and empowered. We welcome applications from individuals of all backgrounds and encourage candidates who can contribute to the diversity of our team to apply.

Join us in making a tangible difference in the fight against climate change by creating spaces where diverse voices come together to drive impactful solutions.

Applications

Please apply on our website and upload your CV. This role is open for applications immediately and we accept applications on a rolling basis. If you are interested, we encourage you to submit your application as early as possible. The role will close on the 6 of April. 

Diversity & Inclusion

As an equal opportunities employer, FILE is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join FILE.

Senior Marketing Officer

Looking to take your fundraising and marketing career to another level and use your skills where they really matter? 

We have an exciting opportunity for an exceptional direct marketing professional to join the Supporter Engagement team within our Fundraising group.

Position: Senior Marketing Officer

Location: Milton Keynes/Hybrid (2 days per week)

Hours: Full time, 36.5 hours per week Monday to Friday

Contract: Permanent

Salary: Circa £36,576.00 per annum plus good range of benefits

Closing Date: April 2, 2025

Interviews: W/C 7th April 2025

About the Role 

Fundraising and Marketing Directorate: As part of the newly formed Integrated Fundraising and Marketing department you will use your skills and knowledge to lead a sub team and deliver effective fundraising campaigns that inspire and engage amazing supporters. The goal as a directorate is to support impacting 5.5 million lives and raising £100m in sustainable income by 2029.

By coordinating with various income-generating strategies, the department aims to enhance the impact of World Vision's work, bringing hope and sustainable change to vulnerable communities worldwide.

Working across a range of campaigns, each day in this role will be different – from developing testing strategies based on insight and analysis, to input on creative development, agency management, mapping supporter journeys, through to coaching team members in fundraising fundamentals.

In addition to the salary offered, we offer good benefits including, Pension, generous holiday entitlement, Length of Service Awards and free parking (MK only). 

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

About You

As a senior member of the team, you'll be a strategic thinker who can shape and execute fundraising strategies and line manage marketing team members. You’ll see the bigger picture but have an eye for detail and fantastic relationship-building skills. You'll be confident working with data and carrying out rigorous testing and detailed data analysis to understand campaign results. And you’ll understand digital and multi-channel marketing to maximise fundraising income.

To perform well in this role, you’ll need: 

• Experience gained in a fundraising, direct marketing, or digital marketing role 

• Strong project management skills in order to deliver end-to-end marketing campaigns

• A track record in analysing direct marketing results and using insight to drive innovation and improve campaign performance 

• Experience of delivering integrated marketing campaigns across a range of channels including direct mail, online, email, and social media 

• The ability to work independently to drive innovation, creativity and results 

• Experience of line-management, supervision or coaching of staff. 

Why World Vision

This is your chance to be a part of something big. You will be working closely with teams across the organisation that directly impact the lives of some of the world's most vulnerable children. If you are excited about using your customer service experience to create real change, then we want to hear from you!

About the Organisation

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love. 

As a child-focused organisation, we are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

We are a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme.

Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may also have experience in areas such Marketing, Communications, Marketing and Communications, Marketing Officer, Communications Officer, Marketing and Communications Officer, Marketing Manager, Communications Manager, Marketing and Communications Manager, Senior Marketing Officer, Senior Communications Officer, Senior Marketing and Communications Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Communications Officer

Location – Hybrid working with at least two days per week at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT, and occasional travel to other sites in West London & Aldershot.

Reports to - Communications and Marketing Manager

Contract - Permanent

Hours of work – Full time, 35 hours per week

Salary - Up to £29,758 per annum depending on experience, plus benefits.

The Stoll Foundation is the leading provider of housing and support services in the veterans sector. Founded in 1916, the Stoll Foundation has provided a sanctuary to help veterans rebuild their lives for over one hundred years.

As the Stoll Foundation enters a new chapter, an opportunity has arisen for an enthusiastic and motivated Communications Officer to join our expanding Fundraising and Communications team at an exciting stage in the charity’s history, implementing both our internal and external communications.

Key Responsibilities

Implementing the Stoll Foundation’s communications strategy across external channels (social media, website, email newsletters) and internal channels (physical residents’ newsletters, intranet blog posts, email updates).

Managing and creating engaging content for the Stoll Foundation’s social media channels (Instagram, LinkedIn, Facebook, Twitter).

Writing regular newsletters, blog posts and website content for supporters and stakeholders.

Identifying and acting upon opportunities for collaboration and influencer/celebrity advocacy.

Growing the Stoll Foundation’s digital audience, engagement and brand recognition including identifying opportunities for collaboration and celebrity advocacy.

Interviewing residents to develop case studies and articles, ensuring safeguarding and sensitivity are made priorities.

Working closely with the Fundraising Manager and Fundraising Officer to ensure social platforms are optimised for income generation and conversions.

Occasional additional duties to support other Fundraising and Communications activities and staff.

Closing date for applications: 21st March 2025

Interviews: April 2025, date TBC

The Stoll Foundation strives to be an equal opportunities employer and welcomes applications from all sections of the community.  We particularly welcome applications from ex-service personnel.

The Stoll Foundation appointments are subject to an enhanced DBS check.

Job Title: Specialty Projects Administrator

Job Type: 1-year fixed term

Hours: 28 hours per week (0.8 FTE)

Salary: £21,225.60 pro rata per annum (based on FTE £26,532)

Department: Education & Training

Reports to: Head of Specialty Training

Location: Hybrid – FSRH Office (London Bridge)

Can you help us?

 We are seeking a dedicated administrator to join our team and provide essential administrative support across our Specialty portfolio. As Specialty Projects Administrator, you will play a pivotal role in ensuring the smooth operation of our team by managing various administrative tasks efficiently and effectively. From organising meetings and maintaining educational product content to handling correspondence and managing databases, your attention to detail and organisational skills will be instrumental. You will collaborate closely with team members to streamline processes and contribute to the overall success of our specialty training programme and high-stakes membership exams.

The role:

Project Administration

• Provide administrative support for specialty projects, ensuring key deadlines and milestones are tracked.
• Assist with project documentation, including maintaining records, updating trackers, and organising files.
• Schedule project meetings, prepare agendas, and take minutes, ensuring follow-up actions are recorded and monitored.
• Support project reporting by collating data and preparing summaries for stakeholders.
• Liaise with internal teams and external partners to coordinate project activities.

Administration of examination database and systems

• Maintain digital question banks in line with policy and procedures
• Process examination candidate applications
• Process examination candidate requests and complaints/appeals
• Proof-read examination materials

General administration

• Manage the specialty team mailbox and act as first point of contact for queries
• Maintain up to date records on Customer Relationship management system (CRM) and ePortfolio, ensuring accurate and accessible information
• Provide administrative support for Specialty Training Board and its sub-committees, including managing meeting attendance, circulating papers, taking minutes and tracking actions.
• Maintain accurate version control of documents by systematically updating and tracking revisions, ensuring proper documentation of changes and adherence to version control protocols
• Assist in organising online and in-person events, workshops, and training as needed
• Assist with diary management and scheduling of meetings for team members.
• Maintain assets and resources on Training Hub and website
• Provide ad hoc administrative support throughout the year, across the portfolio

You will be:

• Organised and systematic in your approach
• Diligent and commit meticulous attention to detail to tasks
• An excellent communicator
• A proactive and collaborative team worker
• Efficient and able to effectively manage a busy workload
• Flexible and adaptable
• Willing to learn a range of digital systems to an intermediate level
• Willing to learn about the SRH workforce and training pathways

You will have:

• A-Level or equivalent by experience
• Proficiency in using Microsoft office programmes
• Proficiency in using digital systems (e.g. CRM, Learning Management System)
• Knowledge of data protection and compliance requirements

You will have experience:

•  Providing administrative support to a team
• Managing a mailbox and providing customer/member support
• Developing and maintaining systems, processes and administrative procedures
• Servicing and supporting committees, including scheduling meetings, preparing agendas and taking minutes
• Coordinating logistical arrangements
• Using a CRM and databases to manage data and information
• (Desirable) Working in a project-based environment
• (Desirable) Working in education, membership or healthcare environments

 NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We will offer you:

We offer a range of benefits at FSRH to support staff wellbeing, including:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave
• Volunteer leave
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Enhanced maternity, paternity & adoption pay
• Free eye tests

To Apply

A full job description can be found on our website Join FSRH: Empowering Careers - FSRH Careers

Please apply via at the following link:  Pre application form - Specialty Projects Administrator job - Faculty of Sexual and Reproductive Healthcare Head Office - FSRH - Faculty of Sexual and Reproductive Healthcare

Deadline for applications is 12pm Tuesday 18 March 2025

Interviews will take place on Wednesday 26 March 2025 at the FSRH offices in London Bridge where possible; alternatively online interviews will also be made available.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

The Social Research Association (SRA) is an educational charity and membership  organisation for social researchers, dedicated to advancing excellence in social research across the UK.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. To support these initiatives, we are looking for a Projects Officer to help implement new processes and improve engagement with our services.

The Administrative Assistant will provide essential support across multiple projects, including our new digital community platform, regional events, and board operations. This role is about keeping things organised, supporting smooth communication, and helping our members and partners engage with our services.

You should be comfortable using digital tools like Customer Relationship Management (CRM) and Content Management Systems (CMS) or online platforms as part of your work. You don’t need to be an expert, but you should be confident in navigating systems, keeping records updated, and helping others with basic queries. Above all, you should be eager to learn and ask questions. We are keen you get as much out of the next 18 months as we will. This is a new role for us – so we're excited to explore and shape it together.

Key Responsibilities

As Administrative Assistant you will support the organisation by maintaining the digital community platform, assisting members with access, and ensuring content is well-organised and engaging. You will help plan and coordinate regional events, facilitate member engagement, and support outreach efforts. Additionally, you'll provide support to the CEO, maintain project documentation, assist with communications, and handle data entry. The role also includes coordinating board meetings, preparing and distributing papers, taking minutes, and providing administrative support to the Board Chair.

You can read more detail about the job responsibilities in the downloadable job description.

Who We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development, we encourage you to apply. The ideal candidate will have administrative experience, managing multiple tasks and meeting deadlines while supporting projects and coordinating tasks. They should be comfortable using digital tools like CRM or CMS platforms, handling scheduling and documentation, and communicating professionally across various channels. While not required, experience in a membership organisation, charity, or event coordination, as well as familiarity with data management, would be a desireable nice-to-have.

You can read more detail about what we're looking for in the downloadable job description.

What We Offer

• 28 days of annual leave (pro rata) + bank holidays
• Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)
• Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.
• Employer pension contributions
• Personal and professional development including payment for one subscription to a relevant membership/professional body
• Free eye test

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives.

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task

Are you an experienced fundraiser looking for your next challenge? Do you have a successful track record in building relationships and experience in fundraising across a range of income streams?

London School of Theology is looking for a Fundraising Manager to join us in an exciting role and contribute to, implement and deliver the School’s fundraising activities.

About The Role

The successful postholder will be responsible for ensuring that our fundraising strategy enables the School to meet its ambitious income targets in line with our strategic plan and budget. They will have overall responsibility for the performance, day to day management and delivery of all London School of Theology’s fundraising activities across a range of income streams including charitable trusts, individual giving and legacies.

The postholder will work alongside the Director of Finance and Administration, Executive Team, Principal, Marketing and Admissions teams and external stakeholders. They will liaise widely across departments, including Finance and Communications, and have responsibility for gift administration and prospect research, as well as providing general support where required for the department

A full and comprehensive job description, person specification and application details for the role can be found on our website.

Application Details

Candidates are encouraged to apply as soon as possible as applications will be considered upon submission.

Interested applicants are welcome to have a conversation with the Director of Finance and Administration or HR Manager prior to applying.

London School of Theology is a Christian college and, as such, it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

All candidates must have the right to work in the UK.

Facilities Coordinator Administrator

The International Business Administration Department/Facilities Management Section is looking for a full time Facilities Coordinator Administrator to provide support to the team. This dynamic role serves the greater IHQ building and requires a significant degree of confidentiality.

The organisation is an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: VAC0114 Facilities Coordinator/Administration

Location: London (hybrid working considered after probation period)

Hours: Full-time, 35 hours per week 

Salary: £26,349 pa plus travel to work allowance up to £3700 pa

Contract: Permanent

Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum, café discount.

Closing Date: 21st March 2025

Interview Date: Week of the 24th

About the Role 

The successful candidate will work within the FM team to coordinate and support various Facilities Management tasks, including, but not limited to, managing room booking requests, conference room set-ups, desk moves and general post room duties.

About You 

The ideal candidate will have: 

• Strong customer service skills

• Excellent communication and interpersonal skills

• Experience working in an office setting

• Experience with Microsoft Software Suite 

• Experience with NetSuite and /or generating purchase orders

• Ability to work independently and as part of a team

• Good organizational and time management skills

You will need to have the right to work in the UK and be in sympathy with the aims and objectives of the organisation. 

If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted. 

Other roles you may have experience with could include Facilities, Facilities Administrator, Facilities Coordinator, Facilities Support, Admin, Administrator, Administration Support, Admin Support, Customer Service Support, Customer Service Administrator. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

If you're excited about improving services and shaping projects in the social research sector, we want to hear from you! Join us as a Projects Officer in a flexible, remote role.

About Us

The Social Research Association (SRA) is an educational charity and membership  organisation for social researchers, dedicated to advancing excellence in social research across the UK.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. To support these initiatives, we are looking for a Projects Officer to help implement new processes and improve engagement with our services.

About the Role

This role focuses on rolling out and embedding new business processes, and ensuring staff and our members (of which there are approximately 1,500) can engage with our developing services. It is not a technical role but involves hands-on working with digital tools to improve how we deliver work and to enhance our members’ experience of us.

The main responsibility will be working on the SRA's digital community project, but the successful candidate will also contribute to an important review of our member benefits packages and a project focussed on group membership recruitment and retention, among other emerging workstreams. This is a new role for us – so we're excited to explore and shape it together.

Key Responsibilities

This is a diverse role that role involves planning and delivering projects to enhance member services, working with teams and suppliers to implement new processes, developing guidance and training materials to support staff and members, analysing data to improve services, and maintaining clear communication and documentation for stakeholders. Additionally, you'll help promote new initiatives through marketing materials and identify efficiencies to improve workflows. 

You can read more detail about the role responsibilties in the downloadable job description.

What We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development with us, we encourage you to apply. 

The ideal candidate will have experience managing or contributing to projects, supporting digital platforms, creating training materials, and communicating effectively with stakeholders, while also being able to manage workloads independently and develop business processes. Experience in a membership organisation or digital project work is a desireable nice-to-have but not essential..

You can read more detail about what we're looking for in the downloadable job description.

What We Offer

• 28 days of annual leave (pro rata) + bank holidays
• Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)
• Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.
• Employer pension contributions
• Personal and professional development including payment for one subscription to a relevant membership/professional body
• Free eye test

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives.

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

The Role

To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

Senior Supporter Services Manager
Hourly rate: £26.87
Duration: 3-6 months

Are you an experienced leader passionate about delivering exceptional supporter experiences? Do you have the expertise to drive operational improvements while managing a high-performing team? If so, we have an exciting opportunity for you!

We are recruiting for a Senior Supporter Services Manager to oversee and develop the Supporter Services function within a leading charity. In this pivotal role, you will lead a dedicated team, ensuring outstanding supporter interactions, efficient donation processing, and compliance with financial regulations. Your leadership will shape operational strategies to enhance supporter engagement and improve efficiencies.

Key Responsibilities:

• Lead and manage the Supporter Services team, ensuring alignment with organisational goals and fostering a culture of excellence.

• Oversee the handling of supporter enquiries, ensuring timely, professional, and brand-aligned responses.

• Manage the processing and reconciliation of donations, ensuring accuracy and compliance with financial regulations.

• Develop and implement training programmes to enhance team skills and service delivery.

• Maintain robust data and financial management frameworks, ensuring compliance with GDPR, Gift Aid, and other relevant regulations.

• Drive continuous improvement initiatives to enhance supporter care and operational efficiency.

• Collaborate with internal teams to ensure a seamless supporter journey and maximise engagement opportunities.

• Ensure all supporter acknowledgements and thank-you communications are timely and meaningful.

• Lead the team in preparing for and managing peak periods, ensuring operational resilience.

• Oversee relationships with third-party fulfilment providers, ensuring high-quality and efficient distribution of supporter materials.

• Work closely with the Finance team to ensure accurate financial record-keeping and compliance.

• Implement and oversee tracking mechanisms to measure team performance against SLAs and KPIs.

• Manage complaints and complex queries with professionalism and empathy, maintaining high supporter care standards.

• Provide strong leadership, ensuring team well-being, development, and performance management through regular feedback and one-to-one meetings.

About You:

To succeed in this role, you will need:

Essential Skills & Experience:

• Extensive experience managing supporter services and/or income operations within a non-profit environment.

• Proven ability to streamline operational processes and enhance supporter engagement strategies.

• Strong expertise in CRM systems, financial reconciliation, and regulatory compliance.

• Demonstrated success in delivering and improving supporter services while managing competing strategic priorities.

• In-depth knowledge of fundraising regulations, GDPR, and Gift Aid processes.

• Exceptional leadership skills, with a track record of building and mentoring high-performing teams.

• Strong analytical abilities, using data insights to drive decision-making and improvements.

• Excellent communication and stakeholder management skills, fostering collaboration across teams and external partners.

• Sound decision-making skills, with the ability to guide team growth and responsibilities.

Desirable:

• Experience working with external fulfilment providers.

• Familiarity with digital tools and automation in supporter services.

This is a fantastic opportunity to lead a team, enhance supporter experiences, and drive positive change within an impactful organisation. If you’re a strategic and compassionate leader ready to make a difference, we’d love to hear from you!

Apply today!

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Scope of role

The Advice Manager is responsible for the effective management and delivery of debt advice services across thirteen (13) prison pilot sites in England. This role ensures that the debt advice services operate smoothly, meeting the required standards and compliance with both internal and external guidelines. The Advice Manager will oversee the day-to-day operations, manage staff, and ensure the quality and consistency of advice provided. This position involves working closely with the team to set targets, provide guidance, and resolve any issues that arise. Additionally, the role includes auditing case notes and advice quality to maintain high standards and compliance with funder requirements. The Advice Manager will also play a key role in managing resources, ensuring the health and safety of local sites, and fostering a collaborative working environment. This role will also include in-person site visits to various HMPPS sites for in-person workshops as needed.

Key Responsibilities

Management of MOJ sites to ensure all in-person or video advice services are available.

• Ensuring the local provisions and services are available daily by managing sickness, absences and emergencies.
• Working closely with other departments and external contractors to ensure the local sites are kept to the highest health and safety standards.
• Proactively identify resource shortages and work with the team to ensure this does not impact the level of service provided.
• Share good practice with fellow Advice Managers to ensure all local sites continuously offer a high standard of service.

Line management of a team to ensure objectives are set and met.

• Lead the team to meet objectives (service, quality, safety, and cost) in line with requirements.
• Lead the effort to identify opportunities for improvement within the team and the plan.
• To advise, steer and support the team to ensure team members’ work is compliant and a high-quality service is delivered.
• Provides encouragement to team members, including communicating team goals and identifying areas for individual development.
• Conducts 1:1 and team meetings to update members on best practices and continuing expectations.

Ensure compliance and the quality of advice required are achieved.

• Ensuring the team is delivering a consistently high-quality debt advice service.
• Ensuring case files meets all auditing and quality standards and the requirements of the funder.
• Work collaboratively to ensure all projects and advice are FCA compliant

Contribute to the team

• Be an active member of the team, identifying opportunities for your own development.
• Advise wider team on research and analysis undertaken and of recent developments in field of work.
• Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety.
• Demonstrate financial efficiency and value for money throughout work.

Other

• Travel across MOJ sites as required for in-person meetings and workshops or site visits.
• Commitment to working flexibly across including evenings and weekends.
• Undertake additional tasks as directed by the Director of Advice Services and the Senior Management Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Your new company
My client is a London-based charity. They are based in Central London.
Your new role
The role is AP Assistant on a temporary basis for around 3 months. The role will include:
- Timely processing of high volume purchase invoices
- Secure authorisation of purchase invoices prior to posting
- Reconcile supplier statements and request for missing invoices from suppliers
- Manage and resolve invoice queries, liaising with suppliers and managers
- Set up new supplier accounts and manage existing account details
- Manage the AP inbox
- Code and post credit card expenses
- Raise purchase orders when required
- Other tasks to assist the team

What you'll need to succeed
In order to succeed, you will need previous AP experience, ideally in a high-volume environment. Strong systems skills would also be a bonus, including Excel. You must be able to start immediately and be happy to work 5 days a week in the office.
What you'll get in return
In return, you will have the opportunity to work in a busy team, with supportive and knowledgeable colleagues.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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About Reprieve

 Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

About the Role

As HR Operations Manager, you will be a key player in the Operations team to support Reprieve and its employees with all HR related matters. Your role will be responsible for overseeing the day-to-day delivery of HR. You will be the first point of contact for all staff relating to HR queries, policies, processes, pension, probation and development.

You will lead the recruitment process, providing a positive experience to all candidates. You will update recruitment processes as and when required, ensuring good practice is being followed.

Location, contract and salary

This is a part-time (four days per week) position, on a one-year fixed term contract, with the possibility to extend, subject to funding. The annual salary is £52,088 FTE (pro-rated to £41,670.40 for a four-day week) per annum, less any required deductions for income tax and national insurance.

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% of their working hours from the London office and the rest of the week from home. Applicants must have the current right to work in the UK, which will be checked prior to interview.

Full details and how to apply

Please review the job description and person specification for full details.To apply, please submit the application form at the web address provided. Please note that CVs and cover letters cannot be accepted for this role. 

The deadline for applications is 23:58 BST on 06 April 2025. Applicants must have the right to work in the UK currently and for the duration of the contract.