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Top job
Closing in 7 days
Cats Protection, Remote
Up to £26,796 per annum
Contact Centre Advisor
Posted today
Top job
Help for Heroes, Remote
Up to £100,000 per year
Help For Heroes are seeking a dynamic leader to provide strategic and operational leadership for our charity
Posted today
Top job
Population Matters, Remote
£36,000 per year (non-negotiable)
We are seeking a skilled creative to play a leading role in planning, creating and adapting content that amplifies our mission.
Posted 1 day ago Quick Apply
NFP People, Remote
£23,664 per annum (£29,580 FTE)
Posted today
The Rose Road Association, Southampton (Hybrid)
Up to £35,000 pa, (pro rata for part time)
Posted today Quick Apply
Ovacome, Remote
£25,500 – £33,000 per year (full time), pro-rata if part time
Posted today
Page 1 of 14
Remote
Up to £26,796 per annum
Full-time or part-time
Permanent
Job description

Team: Contact Centre

Location: Homebased

Work pattern & Salary: x 3 positions available…

  • 35 hours per week (Monday-Friday), £26,796 per annum
  • 30 hours per week (Monday-Thursday), £22,968 per annum
  • 18 hours per week (Monday-Wednesday), £13,780 per annum

Candidates can indicate which role they would like to apply for when completing their application

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Contact Centre Advisor:

  • As Contact Centre Advisor you will be the first port of call for enquiries coming into the Contact Centre from members of the public
  • Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service that underpins and enhances Cat Protection brand and reputation

About the Contact Centre team:

  • We sit within the Marketing & Income Generation directorate
  • The Contact Centre team is responsible for answering queries from members of the public through our multiple contact channels; telephone, email, website and social media. On average, the Contact Centre responds to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide great customer service to all those who contact us.
  • We currently have a team of 27  

What we’re looking for in our Contact Centre Advisor:

  • A minimum of 2 years’ experience in a Contact Centre role
  • Experience of working across multiple communication channels including calls, emails, social media and chat functions
  • Excellent telephone manner with superior listening, verbal, and written communication skills
  • Experience of handling difficult customer interactions and resolving complaints
  • Strong Microsoft Office experience including Word, Excel and Outlook
  • Able to work on own initiative, accurately and under pressure

What we can offer you:

  • range of health benefits
  • 25 days’ annual leave plus bank holidays, increasing with length of service
  • Salary Finance, which empowers you to take control of your financial wellbeing
  • and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th December 2024 (Advert may close early when substantial applications are reached)

Virtual interview date: w/c 9th December 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Posted by
Cats Protection View profile Organisation type Registered Charity Company size 501 - 1000

Making a better life for cats, because life is better with cats

Cats Protection logo Play
Posted on: 28 November 2024
Closing date: 05 December 2024 at 23:59
Job ref: MIG606
Tags: Customer Service