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Global Health Partnerships, Remote
£59,745 per year
Posted 2 weeks ago
Closing in 2 days
Blue Cross, Remote
£19,428.43 - £25,754.14 per annum (25,185 - £33,385 FTE)
Posted 2 weeks ago
Closing in 2 days
Mercy Ships, Remote
£51,388 - £55,766 per year
Posted 2 weeks ago Quick Apply
Closing in 2 days
Mental Health Innovations, Remote
£15 or $30 (NZD) per year
Posted 3 weeks ago
Closing in 4 days
38degrees, Remote
£61,247 - £63,995 per year
Posted 3 weeks ago Quick Apply
Closing in 4 days
38degrees, Remote
£61,247 - £63,995 per year
Posted 3 weeks ago Quick Apply
Page 11 of 15
Remote
£40k per year
Full-time
Permanent
Job description

Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Manager- Data & Supporter Services  in order to oversee and deliver the efficient collection, analysis, and management of supporter data to inform decision-making, utilising data insights to identify trends, measure campaign effectiveness and maximise supporter engagement.

As a Senior Manager – Data & Supporter Services you will also lead the Supporter Services team to optimise operations, ensuring excellence in customer service and supporter experience

As a Senior Manager – Data & Supporter Services you will:

  • Data Management: Oversee processes for importing and managing supporter data within Raiser’s Edge, ensuring data integrity and insight-driven decision-making.
  • Operational Leadership: Lead Supporter Services operations, managing credit card payments, donor inquiries, and bespoke supporter requests.
  • Reporting & Insights: Create detailed reports and data selections to support fundraising and marketing campaigns, including donor analysis, event registration, and sponsorship tracking.
  • Gift Aid Management: Prepare and submit monthly Gift Aid claims.
  • Work closely with Finance and Communications teams to ensure smooth data flow, accurate coding, and comprehensive reporting.
  • Ensure all data is processed in line with GDPR, PECR, and other relevant regulations.
  •  Develop and mentor a dynamic team, fostering a culture of accountability, professional growth, and continuous improvement.
  • Stay updated on emerging technologies to optimise supporter services and data management systems.

To be successful, you must have experience:

  • Exceptional communication and interpersonal skills for building positive relationships.
  • Strong analytical and problem-solving capabilities with a data-driven mindset.
  • High level of organisation, attention to detail, and ability to meet strict deadlines.
  • Team-oriented, proactive, and passionate about improving children's health.
  • Proven leadership experience in supporter services, data management, or a related field.
  • Expertise in relational CRM databases (Raiser’s Edge preferred) and advanced IT skills.
  • Strong understanding of GDPR and ethical fundraising practices.
  • A track record of managing teams and delivering measurable results.

Salary: £40,000 per annum

Contract type:Full-time, permanent

Location- Fully remote with regular travel to South-East England

Closing date: On rolling basis

Interview: January

Posted by
Harris Hill View profile Organisation type Recruitment Agency
Posted on: 23 December 2024
Closing date: 12 January 2025 at 08:59
Job ref: 46416
Tags: Business Development