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Top job
Katherine Low Settlement, Battersea (Hybrid)
c£50,000 per year
Join Katherine Low Settlement as our Director of Operations and lead the day-to-day running of our charity
Posted 1 day ago
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Page 4 of 29
Battersea, Greater London (Hybrid) 17.94 miles
c£50,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Operations Director will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

 

Key Responsibilities

Operational Leadership & Organisational Strategy

  • Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
  • Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
  • Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
  • Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
  • Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

  • Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
  • Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
  • Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
  • Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

  • Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
  • Ensure financial policies, processes, and controls are in place and adhered to.
  • Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
  • Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
  • Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

  • As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
  • Provide training and guidance to staff on safeguarding responsibilities and best practices.
  • Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
  • Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

  • Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
  • Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
  • Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
  • Promote staff wellbeing, fostering a positive and supportive working environment.
  • Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

  • Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
  • Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
  • Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
  • Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

  • Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
  • Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
  • Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
  • Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

  • Oversee the management of charity premises, assets, and office operations.
  • Ensure facilities are safe, secure, and compliant with health and safety regulations.
  • Lead on business continuity planning and disaster recovery strategies.

 

Person Specification

Essential Experience & Skills

  • Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
  • Strong understanding of programme management, financial oversight, HR, IT, and governance.
  • Demonstrable experience of managing budgets using complex Excel spreadsheets.
  • Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
  • Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
  • Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
  • Strong policy development and implementation skills, ensuring compliance and operational efficiency.
  • Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
  • Experience working with Boards of Trustees and governance structures.
  • Excellent risk management, problem-solving, and decision-making skills.
  • Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

  • Experience in charity fundraising operations.
  • Knowledge of GDPR, data protection, and cybersecurity best practices.
  • Understanding of health and safety, facilities management.

Personal Attributes

  • A strategic thinker who can balance day-to-day operations with long-term vision.
  • A collaborative leader who values teamwork and inclusivity.
  • A proactive problem solver, able to manage multiple priorities in a dynamic environment.
  • A strong commitment to the values and mission of the Katherine Low Settlement.

 

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

 

Application resources
Posted by
Katherine Low Settlement View profile Organisation type Registered Charity Company size 21 - 50

We work to reduce poverty and isolation and bring the community together.

Katherine Low Settlement logo Play
Posted on: 07 April 2025
Closing date: 06 May 2025 at 09:00
Tags: Child Protection, Education, Monitoring and Evaluation, Refugee / Immigration, Community Fundraising

The client requests no contact from agencies or media sales.