• Are you looking for volunteer roles ?

    Go to volunteering section

662

Jobs in Brentwood

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Closing in 2 days
United Kingdom for UNHCR, London (Hybrid)
£35,100 - £39,100 per year
We need an experienced Supporter Care Manager to oversee our Supporter Care services and foster lasting relationships with our supporters.
Posted 6 days ago
Closing in 3 days
Institute of Physics, Greater London (Hybrid)
£28,000 - £30,000 per year
Posted 6 days ago
Closing in 6 days
Jesuit Refugee Service UK, London (Hybrid)
£80,000 - £85,000 per year
Posted 6 days ago
Closing in 4 days
Global Witness, London (Hybrid)
£74,544 per year
We're looking for Head of Fossil Fuel Investigations to lead high quality & innovative campaigns which result in significant impact & change
Posted 6 days ago
Closing in 4 days
Anna Freud, London (Hybrid)
£30,160 per year FTE, plus 6% contributory pension scheme
Oversee administrative tasks, communicate with stakeholders and ensure support is available across the alliance.
Posted 6 days ago
School-Home Support, London (Hybrid)
£31,094 - £33,439 per year
Join Us as a Policy and Campaigns Executive at School-Home Support (SHS)
Posted 1 week ago
Closing in 2 days
London Legal Support Trust, London (Hybrid)
£30,500 - £32,000 per year
Seeking someone who is passionate about access to justice to manage our external communications, social media channels, and website.
Posted 1 week ago Quick Apply
Closing in 2 days
The UK Committee for UNICEF (UNICEF UK), Stratford (Hybrid)
Circa £43,000 per annum
We are currently recruiting two Foundations Managers to join the team.
Posted 1 week ago
Closing in 2 days
Catch22, London (On-site)
£50,000 per year
We believe that social pedagogy, a focus on education, people, and place, is the best approach to supporting young people.
Posted 1 week ago
Clean Air Fund, London (Hybrid)
£51,838 - £66,583 per year
The Clean Air Fund is looking to recruit a Monitoring, Evaluation and Learning (MEL) Manager to join their team in London, Delhi or Accra.
Posted 1 week ago
Closing tomorrow
Single Homeless Project, London (Hybrid)
Starting at £30,342.85 and rising incrementally to £33,228.99 per annum
Are you a highly organised person who thrives on creating and maintaining seamless HR and payroll processes?
Posted 1 week ago
Closing in 2 days
London Legal Support Trust, London (Hybrid)
£27,100 per year
Seeking someone to help coordinate our Legal Walks and other events, produce communications and materials, and provide customer service.
Posted 1 week ago Quick Apply
Closing in 2 days
Chance for Childhood, London (Hybrid)
£40,000 per year
Communications Manager
Posted 1 week ago
Hays Specialist Recruitment, Islington (Hybrid)
£400.0 - £500 per day
Posted 1 week ago Quick Apply
Page 19 of 45
London, Greater London (Hybrid) 18.04 miles
£35,100 - £39,100 per year
Full-time
Permanent
Job description

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

  • Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
  • Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
  • Develop, implement, and maintain Supporter Care Policies and Guidelines.
  • Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
  • Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
  • Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
  • Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
  • Work closely with Communications in responding to reputational or issues-based queries.
  • Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
  • Champion Supporter Care best practices across the organisation.
  • Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
  • Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
  • Share supporter feedback with the wider team to promote a supporter focussed organisation.
  • Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
  • Lead and/or support on in-person and online events to deepen supporter care as required.
  • Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
  • Provide colleagues with Supporter Care training and resources.
  • Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

  • Experience of managing or working with a fulfilment agency to deliver excellent customer service.
  • Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
  • Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

  • Ability to prioritise multiple tasks within a collaborative team environment.
  • Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
  • Strong written and verbal communication and interpersonal skills.
  • Demonstrates patience, empathy, and understanding.
  • Attention to detail.
  • An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
  • Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

  • Experience of or interest in the charity sector, in particular humanitarian response/international development.
  • Line management.
  • Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.


WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

  • 28 days’ leave per annum plus bank holidays.
  • Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
  • Access to 100s of perks with discounts on everyday purchases.
  • Office wellness perks.
  • Discount on gym memberships.
  • Hybrid and Flexible Working.
  • Staff socials.

Financial

  • Pension scheme with an employer contribution of 8%.
  • Non-contributory group life assurance scheme
  • Non-contributory Income protection scheme.
  • One-off contribution towards homeworking set up.
  • Enhanced maternity, paternity, shared parental, and adoption pay.
  • Enhanced sick pay scheme.

Development

  • Comprehensive training and continuing development opportunities.
  • Individual training budget.


HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

Application resources
Posted by
United Kingdom for UNHCR View profile Organisation type Registered Charity Company size 51 - 100

We stand with refugees – will you join us?

Away Day.jpgFR.jpg
Refreshed on: 24 November 2024
Closing date: 02 December 2024 at 09:00
Tags: Customer Service,Customer support,Human Rights,Humanitarian Aid,Refugee / Immigration,Direct / Supporters

The client requests no contact from agencies or media sales.