Jobs in Blackheath

About Responsible Finance and these roles:

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.

This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.

We are seeking (2 - 3) exceptional candidates to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our growing member base. You will manage the delivery of key projects within the Capacity Building programme, work closely with our members and stakeholders and demonstrate versatility and flexibility to deliver outstanding results. 

No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people.Do not be discouraged from applying if you do not meet all the criteria listed in this job description. If you know how to deliver results, overcome challenges and obstacles, and are a committed team player, with a can-do attitude we want to hear from you! 

Purpose of the role

The Programme Manager will manage the delivery of key projects and support the Programme Director in overseeing the smooth running of a Programme Management Office (PMO) ensuring that the CEO and Board have the information needed to steer the success of the Programme. 

Key Responsibilities:

Key responsibilities across the 2-3 roles will include the following:

• Project managing the delivery of key work streams and projects such as the award and monitoring of grants to support capacity building and Requests for Proposal (RFPs) for the delivery of training. 
• Monitoring the progress of projects, identifying issues and proposing solutions, and maintaining and producing a range of high-quality project documentation (plans, risk and issues registers etc) to support effective delivery – and leading on project and programme board meetings.
• Working closely with CDFIs and stakeholders to identify needs, lead problem-solving, provide support to overcome challenges, and commission reports on progress – synthesising these reports into overall progress reports and presenting back to the programme oversight group and main grant-funder (JPMorgan Chase).
• A project supporting the technical integration of CDFI’s systems and the British Business Bank’s lending platform.
• In addition to the support for business lending CDFIs set out above, one of the role-holders may also lead a project to further develop Responsible Finance’s support offer for personal lending members and be the day-to-day point of contact for these members.

This is a varied and dynamic role, working closely with our members and a range of key external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change. Any changes will be made in consultation with the post holder.

Skills and Experience:

Essential

• Strong and proven project/programme management and delivery experience and demonstrable ability to manage multiple projects at once.
• Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style. 
• Experience of grant management and/or contract awards and monitoring. 
• Excellent communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
• Experience managing project budgets.
• Strong relationship-building and interpersonal skills. Must be comfortable working with stakeholders at a range of levels. 
• Experience analysing and synthesising data from multiple sources and presenting findings clearly and succinctly to stakeholders and members. Fluency with applications such as Excel is essential. 
• Strong problem-solving skills.
• Proven ability to manage multiple stakeholders and get information needed from busy people. 

Desirable

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies. 

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience in organising and delivering events and workshops.
• Experience of creating and delivering presentations.
• Experience managing web content, online newsletters and social media posts. 
• Experience in developing graphics/infographics using apps such as Canva.
• Experience with research, monitoring and evaluation.
• An understanding of CDFIs and/or lending helpful – particularly investor relations. 

 To Apply:

Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.

Please send your CV and responses to the following questions below to Careers4Change:

• What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
• You are working on multiple projects. The people you need information from are super busy. How do you ensure project deliverables and targets are met on time, within budget and meet quality expectations?
• You are tasked with gathering regular programme reporting information from a group of Responsible Finance’s CDFI members. You will need to turn this into a report for the funder. Please describe how you would go about collecting the information, synthesizing it, and writing up a report.
• You are responsible for managing a grant awarding process for Responsible Finance’s CDFI members to build operational capacity. JPMorgan Chase has provided funding for Responsible Finance to onward grant. Briefly describe the key stages of the process that you would incorporate, and why, and highlight the key considerations for Responsible Finance in awarding grants to members.

Please apply via the Careers4Change website. 

Location: Remote, with occasional expenses-paid travel 

Reporting To:Programme Director 

Contract: 2-year fixed term contract with possibility of becoming permanent

Salary: Up to £35,000 (depending on experience)

Date Closes: Monday 3rd February 2025

Interviews will be held virtually in February 2025. 

About The Role
Alzheimer’s Society, the UKs leading dementia charity is looking for an IT Project Manager who will play an important role in shaping the Society’s technology future.
This role provides an exciting opportunity to join our IT team in one of the most dynamic and fast growing charities in the sector. This role is critical in delivering IT projects that will support the delivery of our IT Roadmap and our ambitious new strategy. Working autonomously, the IT Project Manager will be responsible for leading and managing the scheduling and delivery of technical IT tasks, projects and technical components of larger projects.
This is a technical role and the post holder will require technical skills and knowledge.
Projects will be managed in accordance with the Society’s project management methodology, based on Prince2. The Society is also starting to use elements of Agile methodology in their implementation and the methodology is being updated to reflect this.
About you

- Extensive experience of end-to-end Project Management within a technology environment.
- Robust knowledge of good design, development and testing to enable robust discussions with technology resources and suppliers on the project.
-  Experience of commercial negotiations with suppliers to input into contracts for project delivery.
- Demonstrable change management and leadership skills, and the ability to apply them to implement new systems and redesign work.
- Experience of business analysis, process mapping and re-engineering.
- Significant experience of delivering complex projects of technology change that have lasting and significant impact on an organisation

We’re looking for someone who will share the drive, ambition and passion of our IT Team to develop positive cross-functional relationships, and act as a trusted partner to support our Help and Hope strategy.
You will also have:

- Demonstrable experience of developing and maintaining key relationships across functions within an organisation;
-  Strong organisational and timekeeping skills, with demonstrable experience in prioritising request and managing expectations.
- Experience using Microsoft Suite of products and collaboration tools.
- Considerable experience of working collaboratively and being able to prioritise your workload effectively, whilst remaining solution focussed throughout your areas of work.
- Strong interpersonal and interpretation skills, allowing you to have open jargon-free conversations with the business.
- Attentive listening skills when gathering critical requirements or understanding the basis of user concerns that are being articulated.
- Excellent attention to detail.
- Experience of working as part of a team, supporting colleagues when there are deadlines, and knowing when to ask for help.
- Ability to take initiative, be a self-starter and incredibly motivated.
- A ‘can-do’ attitude, be enthusiastic and passionate.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Does the new year have a shiny new job in store for you?

Would you love to be part of a high performing fundraising team to secure a better future for children and young people with cancer?

As Senior Philanthropy Fundraiser, you'll join an ambitious and growing high-value team on a mission to do things differently.

Salary: £35,882 (£37,778 with London weighting)
Location: Homebased, travel for internal and external meetings (offices in Bristol/London)
Contract: Permanent, 35 hours full time and open to reduced or compressed hours
Benefits: 27 holidays (+ bank) with buying/selling options, 8% employer pension contribution, enhanced maternity and adoption leave, sector-leading approach to L+D
Culture: Flexible, caring, life and family-friendly

About the mission

There are so many opportunities for funders to get involved at Young Lives Versus Cancer. Whether it's offering an opportunity to support the recently launched strategy 'The Time Is Now', or inspiring donors to contribute to a collaborative vision, fondly known as 'The North Star'. There are services, systems change, evidence and resources at your fingertips, ready to capture the imagination of funders and help bring them to life.

About the charity

Young Lives Versus Cancer (YLVC) proudly leads the way when it comes to high-level psychosocial support throughout cancer treatment, end-of-life, and bereavement.

Their new strategy sets out a plan to properly invest in the tailored support that's needed, ensuring services remain relevant. Through trauma-informed, integrated social work and accommodation, plus a serious commitment to collaboration, YLVC is responding to the changing needs of children and young people by sharing knowledge that will lead to bigger, better impact.

Your Philanthropy fundraising skills will play a vital role in helping achieve these goals.

About the role

This is a great opportunity to take your next step in philanthropy fundraising. The Senior Philanthropy Fundraiser will establish effective and long-lasting relationships and build a strong fundraising portfolio of individual high value prospects and donors to support Young Lives vs Cancer's work around the UK. You'll also be line managing the Philanthropy Executive.

About you

We'd love to see you showcasing the following skills and experience when you get in touch:

• You've got a track record of personally securing 6 figure major gifts from individuals in a charity environment to meet agreed targets.

• You have experience of managing and developing relationships with wealthy and / or influential individuals and senior volunteers, inspiring and motivating them to meet objectives.

• You work collaboratively as a strong team player, with strong cross team working, influencing and negotiation skills
• You are able to communicate with impact - you're articulate, persuasive and credible with a range of audiences.
• You roll your sleeves up and get the job done, understanding the bigger picture.

This is a truly unique opportunity and chance to be part of a something extra special.

If you're feeling the 'new year, new job' itch, please get in touch with a copy of your profile or CV to Ellen Drummond at Charity People.

Deadline: Friday 31^st January
Interview dates TBC

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Fighting With Pride is a ‘lived experience’ LGBTQ+ military charity, created in January 2020.

FWP supports LGBTQ+ veterans, serving personnel and their families.  This support focuses on those who were affected by the ‘gay ban’.

The Chief Executive is responsible for providing leadership, developing, and implementing FWP strategic and operation plans, leading on partnership and development across Government, military charities and key stakeholders and being an advocate for the charity and its beneficiaries. They will be responsible for ensuring financial control and supporting and advising on good governance across all aspects of the Charity. This post directly reports to the Chair and Board of Trustees. 

The role is full-time, 37.5 hours per week and is on a permanent employment contract.  The salary is up to £60,000 per annum.

Duties and Responsibilities

Leadership

Be the principal ambassador of the charity.

To work in close partnership with the Chair and Board of Trustees to design, shape and implement the new strategy.

Lead, support, and motivate all staff, creating a positive culture throughout the organisation, delivering the charity’s aims, objectives, and ambitions.

Seek out, develop, and maintain effective working relationships with the Government and all relevant stakeholders to promote the work of the charity and facilitate the implementation of its strategic objectives.

Lead development of the vision, mission, core values and objectives in the Strategic Plan, providing advice, guidance and evidence-based proposals to the Chair and Board of Trustees. 

Strategy

Work with the Board to develop a new FWP strategic vision and be responsible for leading its implementation.

Work towards long-term sustainability, developing the charity’s business model and maximising income.

Adopt a creative and innovative approach to development, remaining open to new ideas and opportunities.

Identify appropriate methods for monitoring the performance of FWP and to report to the trustees on the performance of the charity in line with its strategy, business, operational and annual plans, and against the annual budget as approved by the Board. 

Operations

Take executive responsibility for all functions including service delivery, administration, finance, fundraising, marketing, and communications.

To run FWP efficiently and effectively by ensuring FWP has an appropriate management structure and systems, including financial reporting, to fulfil its strategic objectives and report to the Board of Trustees.

To ensure management policies and decisions support the agreed vision, mission, values, philosophy, and strategic priorities of FWP.

To ensure business, operational, and annual plans to underpin the strategic plan are developed, agreed, and implemented.

To ensure the recruitment, management, training, and development of staff reflect good employment practice and are directed towards achieving FWPs objectives.

Ensure FWP services and projects are delivered to the highest standard with due regard for timescales, risks and budgets.

Finance

Lead and direct the financial planning, forecasting, control reporting and management of the organisations finances and resources, ensuring regulatory compliance and sustainable organisational growth.

Take executive responsibility for the financial leadership of the charity, including forecasting and strategic budget leadership.

Ensure the charity’s financial resources are managed effectively and that FWP remains in good financial health, identifying risks and taking appropriate action.

Maintain effective financial management and control systems; ensure delivery within budgets and to performance targets and oversee the production of management accounts, statutory accounts and annual reports.

Governance and Compliance

Coordinate with the Board to ensure FWP overall governance structure and policies and procedures are appropriate and effective, taking remedial measures and implementing changes, as necessary.

Attend all Board meetings and prepare a written report in advance of the meeting detailing all matters of interest and concern regarding the charity’s activities, including the production of management accounts and cash flow forecasts.  Ensure the Board is made aware in a timely fashion of any matters arising requiring its attention.

Develop and maintain effective operational policies and processes in all the charity’s areas of operation. Review and update the policies and content to meet legal, regulatory and best practice needs.

Oversee the development and practical application of all organisational policies and procedures e.g. with regard to health and safety, equality and diversity, and safeguarding.

Ensure the charity complies with best practice in all areas of operation.

Oversee the designated safeguarding lead ensuring the safeguarding of the vulnerable adults with whom the charity works through rigorous DBS procedures and staff training.

Take responsibility for the collection and protection of personal information ensuring this complies with relevant Data Protection regulations.

Ensure all major risks are identified and regularly reviewed, and that systems and procedures are in place to mitigate all such risks. To be responsible for the development and implementation of the charity’s Risk Register.

Other Duties

The duties listed are not exhaustive and may be varied from time to time as required by the changing needs of the charity.  The post holder will be expected to undertake other duties as appropriate and as requested by the Board of Trustees.

Location

The postholder will be based within the UK, and work from home, with travel across the country, supported by the Board of Trustees.

Person Specification

Qualifications - Desirable criteria

Educated to degree level or equivalent professional experience and qualification, and evidence of CPD.

Experience of the armed forces community.

Experience - Essential criteria

Significant proven record of achievement in a senior position within a charity/not for profit organisation.

Experience of effective partnership working and development and external relationship management.

Experience of managing, motivating and developing staff.

Experience of business planning, business development and fundraising.

Experience of project management and service delivery across multiple functions.

Financial management skills including budgeting and delivery of cost and income targets.

Robust approach to governance, controls and definition/implementation of new processes.

Experience of financial and risk management.

Experience of managing organisational change.

Experience of line managing remote based teams.

Skills and knowledge - Essential criteria

Inspirational leadership, management and motivational skills.

Highly organised and personally effective.

Exceptional verbal and written communication skills.

Excellent interpersonal skills.

Ability to persuade and influence, both face to face and in writing.

Strong financial skills, including the ability to analyse budgets and accounts and manage an annual budget of over £500,000.

Outstanding business development skills.

A commitment to equal opportunities and inclusivity.

Rigorous analytical skills.

Personal attributes - Essential criteria

A thorough understanding of the challenges faced by the LGBTQ+ / armed forces community and the ability to show a genuine and detailed interest in the work of the charity.

A commitment to improving the lives of others, ensuring all activities are in line with the charity’s aims, objectives, and values, and maintaining integrity and a professional approach, as a key ambassador to the charity.

Empathy for vulnerable people and those affected by the ban.

Positive, pro-active and dynamic.

Inclusive and flexible, with a consultative approach to leadership.

Confident and assertive.

Ability to pursue the mission and objectives of FWP with demonstrable passion, drive and commitment.

Committed to best practice and with a drive for continual improvement.

The appointee will also be expected to be fully IT literate.

The charity will consider reasonable methods of travel within the UK.

Safeguarding statement

FWP is committed to safeguarding and protecting the adults we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure we have policies and procedures in place which promote safeguarding and a safe working environment.

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

About the role

The Director of Services leads all our member-facing services to ensure that they are run effectively, are mission-led and are guided by co-production. The post holder is responsible for overseeing business planning and managing income streams, ensuring financial sustainability. They will maintain all relationships with local authorities, Integrated Care Boards, and private funders, ensuring the quality of services and adherence to best practices, regulations, and legislation. 

Principle duties and responsibilities

1. Provide strategic leadership to the service leads for all our member-facing services, to ensure the efficient delivery, quality, and consistency of services, guided by the principles of co-production.

2. Work with staff to ensure our members’ voices are at the centre of everything we do.

3. Oversee the development of plans and strategies for each team and instil a sense of collaboration, common goals, and working together across the departments to ensure the sustainability of our services.

4. Support the teams and work with the Directors of Development and Fundraising to explore new opportunities to develop our business to generate income. 

5. Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.

6. Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.

7. Lead on safeguarding and health and safety to ensure we are compliant in all areas.

8. Implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our impact, support our service development and contribute to funding report requirements.

9. Contribute to the effective leadership and administration of Headway East London working as part of the Senior Management Team and supporting the Board in setting the strategic direction of the organisation.

10. Oversee all budgets within the department. 

11. Contribute to budgeting and financial planning working with the Chief Executive, Directors of Finance, Development, and Fundraising.

12. Work with the managers and the Finance team to ensure unit costs are correct and work to ensure full costs of the service are recovered from customers.

13. Provide leadership and support across the wider organisation as necessary and appropriate.

Key Relationships - Internal and External

• Members
• Staff and volunteers
• Board of trustees
• Commissioners
• External Partners 

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
• Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.

Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.

This role is offered full-time (5 days) or part-time (4 days).

***

SUMMARY OF RESPONSIBILITIES

• Systems | Manage, review and improve the use of our office systems
• Client Experience | Ensure excellence in our communication with clients
• Line Management | Line Management responsibility for two members of staff
• Team Organisation | Management of team matters
• Reports and Policies | Reporting to senior leadership and policy management
• General Admin | As required 

***

IN DETAIL

Systems

Improving the use of our systems including:

• HubSpot for marketing, communications and Knowledge Base

• Trello for project and process management 

• Clockify for time management and time off

• Google Drive for file management

You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential. 

Client Experience

You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.

As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:

• Resolving user-based queries

• Managing subscriptions and trial subscriptions

• Triaging communication to the relevant member of staff

• Improving and updating CRM data (eg school holidays, pupil numbers, etc)

In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.

Line Management

You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.

Team Organisation

You will have responsibility for managing various team matters. This includes, although is not exclusive to:

• Payment of goods and services

• Organising Team Gatherings and adhoc in-person meetings

• Remote planning of work events - eg film shoots, conferences

• Team training as required

• Ensuring staff have up to date DBS certificates

Reports and Policies

This includes:

• Producing reports for the Leadership Team regularly and as required

• Producing and updating company-wide policies, ensuring that they are fit for purpose

• Ensuring the Operations Manual is up to date and that department heads update the manual as necessary

General Admin

You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:

• Receiving and triaging post

• Banking cheques

***

PLACE OF WORK

This is a home-working role. All home-working office equipment will be provided by the company as required.

In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.

Job Title: Graphic Designer

Reports to: Director of Policy & Engagement

Line reports:None

Contract terms: 21 hours over three days, one of which should be Thursday

Salary: £26,836 (£44,727 FTE)

Location:London-based, with hybrid working

The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with 4,500 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job purpose

Part of the Policy and Engagement department, the Graphic Designer is responsible for developing engaging visual content, including digital and print media and merchandising, to help deliver the College’s strategy and operational plan. This newly created position is an exciting opportunity for a creative and skilled designer to play a pivotal role in strengthening the College’s visual brand identity – ensuring greater professionalism, accessibility and consistency in all our communications and outputs.

Main responsibilities

Brand management

• Sharpen the College’s visual identity to help us achieve our strategic aims and build stronger connections with our audiences.
• Develop, champion and ensure compliance with guidelines and templates (Canva, Excel, InDesign, PowerPoint and Word) to clarify our brand architecture and foster brand consistency.
• Ensure that all designs adhere to accessibility standards and are inclusive

Design execution

• Work closely with colleagues across the organisation to deliver creative solutions that meet our business needs, including inputting to our forthcoming website redevelopment project.
• Design high-quality digital and print materials, including but not limited to branded collateral, case studies, certificates, course materials, infographics, merchandise, promotional materials, newsletter/email templates, position statements, presentations, reports, social media posts, videos, wall art and website content.
• Redesign and typeset College News, our quarterly membership magazine.

Content ideation

• Create fresh and innovative design concepts to engage our audiences.
• Keep up to date on design trends, tools and best practice, incorporating these as appropriate to enhance the College’s visual appeal.

Other

• Manage multiple design projects simultaneously, ensuring timely delivery.
• Liaise with external suppliers to ensure the production of high-quality print materials.
• Update the College’s photo library, acting as a key point of contact for staff across the organisation.
• Undertake any other reasonable duties as required by the College.
• Work outside normal hours as necessary to support the delivery of key organisational events.

Inclusion and diversity statement 

The College is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Person specification

Knowledge, qualifications and experience

• University degree or professional qualification in graphic design or similar
• Significant experience of designing high-quality digital and print outputs, including animations/videos, e-newsletter and social media content, magazines/publications, and marketing collateral
• Excellent proficiency in using graphic design and video editing platforms and tools, particularly the Adobe Creative suite
• Solid experience of Excel, InDesign, PowerPoint and Word template development
• Experience of overseeing brand consistency and acting as a brand steward
• Working knowledge of accessible and inclusive design best practice
• Knowledge of emerging design trends

Skills and abilities

• Ability to generate original ideas, take initiative and problem solve
• Demonstrable ability to translate complex information into visual products
• First-rate layout skills
• Outstanding attention to detail and solid design proofing skills
• Strong interpersonal skills and an ability to build and maintain positive relationships with internal and external stakeholders
• Good communication skills
• Adaptability and an ability to work well under pressure and manage often conflicting demands within tight timeframes

Personal qualities (attributes)

• Natural curiosity and creative flair
• Commitment to equity, diversity and inclusion and understanding of how this applies to own area of work
• Commitment to own continuing professional development
• A positive, ‘can do’ attitude and a matter-of-fact approach when ideas or designs are rejected

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits

• Hybrid working: two days in the office (one of which is Thursday), and three from home
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
• One day of paid leave to move house
• Enhanced parental leave

Planning for your future

• Employer pension contributions up to a maximum of 12%.

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Summer Fridays (staff can finish 90 minutes early from mid-July to the end of August
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health Cash Plan

How to apply

Please submit your CV (maximum two pages), cover letter (maximum one page) and a link to a portfolio demonstrating digital and print design projects. The cover letter must explain what makes you suitable for the role. Please use the job description for reference.

Interviews will be held at our office in Euston, the week commencing 3 February 2025. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 23 January 2025.

The Royal Albert Hall is seeking a dynamic Head of Philanthropy to oversee its philanthropic efforts and guide the team through an exciting period of growth.

This role is a unique opportunity to drive income generation, focusing on major donors, trusts and foundations, and the Friends & Patrons programme,  while contributing to the success of the £50M capital appeal. The appeal represents a significant evolution in the Hall’s fundraising approach, creating an extraordinary opportunity to expand its donor base and enhance its impact.

There is a huge opportunity to achieve something transformative in this role, with the potential to significantly increase the Hall’s donor base and impact. By playing a pivotal role in the Hall’s capital appeal, you’ll contribute to one of the most high-profile appeals in the arts world, driving a step-change in the number of prospects cultivated and gifts secured to help the Hall realise its vision for the future.

As Head of Philanthropy, you will:

• Lead the Royal Albert Hall’s philanthropic efforts, overseeing a talented team and delivering an ambitious strategy that spans multiple income streams: major donors, trusts and foundations, events, and the Friends & Patrons programme.
• Play a central role in helping shape and deliver the Hall’s transformative £50M capital appeal, which represents an extraordinary opportunity to expand the Hall’s fundraising reach, significantly increasing the volume of prospects engaged and deepening relationships with existing donors. Your ability to inspire your team and personally steward key supporters will be instrumental in driving this evolution in the Hall’s fundraising approach.
• Primarily focus on securing new supporters and driving innovative approaches to growing the donor base. Cultivating existing relationships is also an important aspect of the role.
• Foster a supportive and high-performing culture within your team, using a coaching leadership style to maximise potential and ensure the delivery of ambitious income targets. Your leadership will be key to driving performance while maintaining hands-on involvement with major donors and high-profile supporters.

Ideal skills and experience: 

• An accomplished philanthropic fundraiser and inspiring team leader with a proven track record of securing major gifts and delivering results.
• Confident managing senior stakeholders, developing strategy, and working across multiple income streams to grow voluntary income.
• A leadership style that combines strategic oversight with personal involvement, enabling you to manage high-value relationships directly when needed, especially with key donors.

Employee benefits include:

• 25 days per year annual leave (pro rata for part-time employees), with the opportunity to buy or sell up to five days holiday per calendar year
• Enhanced pay during maternity, paternity and shared parental leave
• Life assurance of 6 x basic salary
• RAH’s canteen offers free hot and cold meals, including vegetarian options, to staff whilst at work
• Employee Assistance Programme

The closing date for all applications is Wednesday 22 January 2025.

First stage interviews will take place during w/c ­­­­­­­3 February 2025.

The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.

The Royal Albert Hall are partnering with Ed Cherry at QuarterFive for this appointment. 

QuarterFive is a specialist agency for charities and NFPs. We provide clients with access to the best talent in the sector, and offer candidates expert support in securing their next role.

Why join the UK Sepsis Trust (UKST)? We’ve an exciting opportunity to work for a significant cause and help make a real difference by raising awareness of sepsis.

Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK and approximately 48,000 deaths – the charity’s overarching aim is to reduce preventable deaths from sepsis. We achieve this by:

• Raising awareness
• Supporting those affected by sepsis
• Educating health professionals
• Lobbying political organisations for better sepsis care

In this new role you will be responsible for overseeing the UKST’s income generation strategy, ensuring the growth of diverse revenue streams to support the charity’s mission. You will lead all fundraising efforts, partnership development, donor stewardship, and income forecasting, ensuring that the charity is financially sustainable while expanding its reach and impact.

• Income Strategy & Leadership:
  • Develop and implement a comprehensive income generation strategy that aligns with the charity’s goals and mission.
  • Lead, inspire, and manage the income generation team, fostering a collaborative and results-driven culture.
  • Set and monitor income targets, ensuring the charity meets its financial goals through diverse income channels.

• Fundraising & Donor Relations:
  • Oversee and grow all fundraising initiatives including major donors, trusts & foundations, corporate partnerships, events, individual giving, and digital fundraising.
  • Build and maintain relationships with key donors, stakeholders, and partners to ensure long-term, sustainable support.
  • Develop strategies for donor engagement, stewardship, and retention.
• Partnership Development:
  • Cultivate and manage corporate partnerships.
  • Develop and manage relationships with grant-making bodies, identifying and applying for relevant funding opportunities.
• Income Management & Reporting:
  • Lead the development of annual fundraising budgets, tracking income performance against targets.
  • Provide accurate reports to senior management and the board, ensuring transparency and effective use of resources.
  • Analyse income trends, identifying opportunities for new revenue streams and ensuring the charity is maximising its fundraising potential.
• Team Management & Development:
  • Lead, motivate, and develop the income generation team, providing training, support, and regular feedback.
  • Foster a culture of innovation and continuous improvement within the team to meet fundraising challenges.
• Brand Ambassadorship & External Relations:
  • Act as a senior ambassador for the charity, representing it at key external events and meetings.
  • Work closely with the communications and marketing teams to ensure fundraising activities are well-promoted and integrated with the charity's messaging and brand.
• Experience:
  1. Proven experience (minimum 5 years) in a senior fundraising or income generation role within the charity or nonprofit sector.
  2. A track record of success in securing income through diverse channels (major gifts, corporate partnerships, trusts & foundations, events, digital fundraising).
  3. Strong understanding of fundraising regulations, compliance, and best practices.
  4. Experience in leading and managing teams to achieve ambitious targets.
• Skills:
  1. Exceptional strategic thinking and financial management skills.
  2. Excellent relationship-building skills with donors, partners, and stakeholders.
  3. Strong communication, presentation, and negotiation skills.
  4. Ability to inspire and motivate staff, and lead with a collaborative, inclusive approach.
  5. Knowledge of fundraising software and CRM systems.
• Attributes:
  1. Passionate about the charity sector and committed to the mission of the UKST.
  2. Strong leadership qualities with a hands-on approach to problem-solving.
  3. Creative, innovative, and adaptable in response to changing fundraising landscape.

Please send your CV and a covering letter outlining your experience and why you’re suited for the role.

The United Kingdom Sepsis Trust is committed to promoting diversity and inclusion within our workforce. We encourage applications from all qualified individuals, regardless of background, gender, ethnicity, or disability.

Job Title: Head of Fundraising

Team:Supporter Engagement & Experience

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

Salary on appointment: £52,958 -£58,254 per annum

*This role sits within a pay grade with a pay range of £52,958 to £76,378. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

To lead from the front, to build and embed a sustainable, long-term fundraising strategy which generates the income required to further the Ramblers charitable mission. To bring leadership and cohesion across a variety of fundraising programmes; viewing things through an audience lens, and optimising income from individual giving and legacy fundraising; income from corporate partners, trusts, foundations, lotteries and other funding channels.

Key Responsibilities

• The post holder will share accountability with the Director for delivering income targets from fundraising – a significant proportion of the organisation’s overall income. 
• The post-holder will be accountable (with delegated authority) for managing all fundraising-related activities, together with fundraising income and expenditure budgets - a significant part of the organisation’s resources.   They will be accountable for delivering income growth against a healthy return on investment, within budget. 
• During a time of organisational change, bring exceptional leadership to a growing fundraising team.  Foster a culture of excellence, accountability and teamwork, where vision is shared, service standards are exceptional and success is celebrated.  Build capacity and expertise, managing the performance and personal development of team members.   
• In collaboration with your Director, develop and implement the Ramblers fundraising strategy, building a strong case for support that is aligned to the Ramblers strategic priorities and vision.  Build and embed a cohesive plan and pipeline to generate sustainable, long-term growth from a diverse range of income streams including appeals, committed giving, legacies, corporate partnerships, trusts, foundations and society lotteries.   

• Develop and oversee the charity’s individual giving and legacy fundraising programmes, ensuring the necessary expertise, systems and data management are in place to optimise income generation from appeals, committed giving, gifts in wills and in memoriam donations from a loyal supporter base.

• Develop and embed the Ramblers supporter acquisition strategy to expand our reach and relevance.  Oversee the creation of integrated, multi-channel fundraising campaigns, using a test-and-learn approach to optimise conversion rates, ROI and lifetime value, by attracting, retaining and reactivating donors.   
• Ensure the charity is maximising income through charitable trusts, foundations and other grant-giving bodies, nurturing and maintaining positive relationships with existing and potential funders. Developing an active pipeline of new target trusts, crafting compelling and persuasive funding applications, and ensuring that appropriate projects are prioritised to present to potential donors.
• Ensuring that relationships with potential, new and existing corporate partners are developed and nurtured to maximise mutual value and benefit, with strong account management and innovate programmes that maximise income generation.
• Oversee the charity’s partnership with People’s Postcode Lottery,  providing excellent account management, impactful communications and PR, and a strategic portfolio of lottery-funded projects that deliver and demonstrate lasting impact for the Ramblers. Complete the annual Trust application for funds.
• In collaboration with peers, use evidence-based insights to evolve the supporter retention strategy, to deepen the Ramblers’ relationship with our supporters, to increase loyalty, advocacy and lifetime value. Harness business intelligence tools, digital platforms and a single-customer view to increase donor engagement.
• In collaboration with peers, ensure the Membership Services Team continues to evolve in a new era of member and supporter care, with the right systems, processes and approach, to ensure the best possible standards of stewardship for our donors.
• In collaboration with the team, build and implement annual fundraising plans and identify required resources to support the delivery of the fundraising strategy.  Create and manage financial budgets (income and expenditure), delivering plans within budget and to agreed timescales.   

• Embed a robust KPI-led reporting framework to drive evidence-based decisions, measure and report on progress against plans and to demonstrate impact to a range of stakeholders.  In collaboration with colleagues in the Data & Digital team, build new reporting dashboards to visualise fundraising KPIs. 
• Ensure regulatory compliance is embedded across team processes and communications in areas such as the Fundraising Regulator, the Gambling Commission, GDPR (data protection), Privacy & Electronic Communications Regulations (PECR), BACS (Direct Debit), HMRC (gift aid); and that the team have the knowledge, skills and qualifications to operate to required standards. 
• Lead from the front as an influencer and collaborator across the Ramblers staff and volunteer network and externally, influencing funders and influencers.  Represent the Ramblers across sector forums and networks, building strong peer relationships and sharing best practice.  Keep abreast of external factors that might impact Ramblers fundraising

The person

Knowledge, Skills and Experience

Personal Attributes

• The post holder will need to be a problem-solver, able to take a holistic view and develop and deliver a new fundraising strategy, to achieve strategic goals and anticipate long term trends.  It is expected that risks and benefits of alternative options will be considered before choosing the best approach. 
• The post holder must be a self-starter, able to bring new and innovative ways of working to a new team environment, embedding new frameworks, processes, guidelines, and planning runways. 
• The post holder will identify innovative new approaches, amend existing working practices and apply creative solutions to champion the voices of our supporters and develop our fundraising landscape. 
• The post-holder will communicate confidently with a wide range of staff, trustees, external partners and agencies, to develop and deliver the Ramblers fundraising strategy. 
• The post holder will be required to positively promote the Ramblers in a wide range of public and organisational settings to enhance the organisation’s reputation and public profile and maximize income generation. 
• The post-holder will be required to maintain existing and create new strategic partnerships to achieve income growth.  

Leadership Framework

By functioning as one cohesive leadership team, we can leverage our collective strengths to drive the growth and success of the Ramblers. These five practices provide a framework to guide us as a Leadership Team.

Leading the Way

We work together collaboratively and promote teamwork; upholding high personal standards that align with the values and charitable purpose of the Ramblers. We encourage others to follow in our footsteps by:

• Championing cross-functional collaboration
• Demonstrating confidence that inspires trust in our abilities
• Continuously developing our leadership capabilities
• Holding ourselves and others accountable for actions
• Honouring our commitments

Communicating Our Destination

We are dedicated to creating an exciting future where anyone can enjoy walking outdoors. We consistently articulate the Ramblers vision and strategy, igniting enthusiasm and motivating others to contribute towards its realisation by:

• Communicating with authenticity and passion
• Maintaining a future-looking mindset
• Making bold and decisive choices aligned with our vision and strategy
• Encouraging active participation in shaping our work.

Equipping our people

We create an inclusive environment where everyone is empowered to contribute to the success of the Ramblers. We support and develop each other’s capabilities, building trust and collaboration by:

• Guiding and supporting individuals and teams to reach their full potential
• Trusting others capabilities and encouraging autonomy
• Seeking out diverse perspectives to overcome challenges.
• Displaying empathy, respect and understanding of different perspectives

Exploring new paths

We constructively challenge existing practices and encourage innovation. We share ideas across the organisation, take calculated risks, and learn from successes and failures. We simultaneously improve our current operational efficiency and create innovative future solutions by:

• Being curious about our status quo and empowering new solutions.
• Prioritising the actions and outcomes that best support our vision and strategy
• Embracing change and inspiring others to be adaptable.
• Utilising setbacks as positive opportunities for growth and improvement.
• Looking outwards to anticipate trends and identify transferable good practice

Celebrating on route

We take time to measure and celebrate our collective impact. We express appreciation and value our collective efforts and achievements by:

• Regularly reviewing the impact of our activity
• Expressing appreciation and providing constructive feedback.
• Celebrating milestones and achievements that contribute to the collective impact of the Ramblers
• Cultivating a positive and supportive atmosphere

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Please note that we do reserve the right to close this advert early if we receive a high volume of suitable applications.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, this could be the role for you.

About the role:

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

We are seeking an experienced and a highly motivated staff member for our Complex Needs Accommodation Service. This Project is a 15 bed mixed gender supported accommodation based in Islington. The role will require you to work alongside the Regional Services Manager, to provide a high level of support to these clients.

You will be in a specialist role designed to work with people with complex support needs relating to: mental ill health, physical health & substance use needs. You will also play a key part in reducing the risk of re-offending, liaising with external professionals, preventing homelessness and promoting the independence and social inclusion of these clients.

The working rota for this post is Monday-Friday (no weekend shifts) and a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm.) We strongly welcome applications from local residents of Islington.

About you:

• Previous experience of working with people with complex support needs.
• Ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health, social care and criminal justice sector.   
• A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Wednesday 22nd January at midnight

Interview date: Tuesday 28th January in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

We have an exciting opportunity to join All Ways Network as Charity Support Officer

Are you passionate about supporting the Muslim community in the UK? Do you want to use your skills to empower small grassroot groups? Can you lead and support charities to become more fundable? 

We are looking for Charity Support Officer to support AWN with delivery, understanding of the grassroots charity sector and management of our current services and to build upon our existing database. If you are proactive, organised and enjoy building relationships with different people, we want you to hear from you.

Location: Remote with some travel 

Hours: Full-time (35 hours a week) 

Salary: Starting salary £26k 

About the role 

The Charity Support Worker (CSO) will be the face of AWN and the first point of contact for grassroots organisations looking for support and guidance. Expanding AWN’s existing reach and building the awareness of AWN’s services as we try to support as many not for profits working with Muslim communities in the UK as possible. 

We desire someone with: 

• Knowledge and understanding of the challenges facing Muslim community living in the UK. 

• Knowledge of not-for-profits/charities 

• Knowledge of Grantmaking sector /Funding opportunities 

• Experience of working in small, dynamic teams

• Experience supporting grassroots charities and understanding the contexts in which they operate.

• Have some knowledge of area of work but not exclusive to: 

• Women

• Health & Wellbeing 

• Youth

• Homeless & Poverty 

• Family Services 

• Sport/ fitness 

• Religious settings 

• Crime/Gangs 

• Prisoners and Ex-Offenders 

• Refugees/Asylum seekers 

• Many more… 

Key Responsibilities but not limited to: 

• Reaching out and building relationships with organisations who meet our criteria (charities, grantmakers, other organisations, local Council across the UK 

• Carry out an initial needs assessment to identify NFPs organisational strengths and weaknesses and funding needs.

• Develop and oversee an action plan based on needs assessment. 

• Lead networking sessions and assist in organising AWN events 

• Promoting AWN’s services and activities 

• Maintain CRM records, write case studies, obtain feedback and contribute to service development. 

• Managing projects to help grow the network 

• To assist and liaise with Bid Writer and additional staff members joining the team where there may be some crossover tasks 

• Attend networking events to promote AWN’s work and services. 

• Other tasks which are relevant to the role as AWN grows 

Skills set/Person spec: 

• Experience working for an infrastructure org or similar 

• Ability to manage workload well 

• Ability to communicate well to stakeholders from diverse backgrounds and cultures 

• Ability to take initiative and work independently 

• Experience in governance, understanding of writing bid applications, and any other applicable charity service 

• Experience and ability to speak in large groups 

• Excellent written and verbal skills and able to communicate with people whose English is a second language 

The benefits of the role includes: 

• Flexible and hybrid (home/on location) working arrangements 

• Opportunity to grow with and shape the role, 

• Investment in your professional development, 

• An incredibly supportive group of staff and Board and 

• Experience first-hand the impact your work makes from our thriving, well-located community base 

Deadline is Friday 31st January 2025 at 12pm

Interviews will be held in the first 2 weeks of February 2025. Successful candidates will be notified of dates.

This exciting role involves supporting with administrative tasks so the team can recruit more volunteers in Hackney and online. You will support the work of the Volunteer Manager and Volunteer Coordinators recruitment and retention of new and existing volunteers. 

You will be joining us at an exciting time when we are focusing our energy on growing the virtual ship. We are aiming at improving the diversity and inclusivity of our volunteer opportunities and getting each Young Pirate a dedicated volunteer in session. We have big ambitions for the volunteer programme to grow from 350 to 1,000 volunteers in the enxt couple of years. 

Role responsibilities 

Administrative responsibilities: 

You will work as part of the Volunteering Team to ensure the smooth running of the day-to-day operations of our volunteer programme. You will be helping the Volunteering Team to reach ambitious recruitment and retention targets by:  

• Managing the volunteer team inbox and phone enquiries and maintaining a high standard of friendly and professional communication both in person and via phone and on email; 

• Using our database to analyse data and ensure the data is kept up to date; 

• Maintaining accurate records on our database including contact details, attendance, recognitions and rewards and tracking relationships and connections with local communities and organisations; 

• Supporting volunteers in completing their training and booking sessions, making sure they complete all the steps needed to become active volunteers, and when necessary, carrying out phone calls and engagement emails; 

•  Reading and reviewing volunteer applications, making sure they comply with our minimum requirements; 

• Welcoming volunteers into sessions and carrying out volunteer debriefs at the end of sessions, both online and in person; 

• Organising social events to engage volunteers in the Literacy Pirates’ community;

• Supporting the Volunteer team and Communications Manager in creating content for social media to promote volunteering at the Literacy Pirates; 

• Processing volunteer criminal background checks. 

General    

• As required, attendance at some out-of-hours events (such as attending volunteer outreach events), to be compensated with time off in lieu; 

• As required, other projects and activities that support the goals of the organisation;  

• Ensuring all children are safe by enforcing our Child Protection and Risk Management policies at all times. 

About You  

Our ideal candidate is: 

• A fast learner with fantastic attention to detail; 

• Passionate about the power of volunteering, with a love for connecting with people; 

• Excited about the potential of digital technologies and what they can achieve for our Young Pirates and volunteers. 

Personal Attributes    

This is an entry-level role, so we are looking for candidates who are a good fit in terms of attributes and attitude and are keen to learn and gain experience. These attributes include: 

• Comfortable and happy talking to new people through email, phone, social media, or face-to-face; 

• Willing to learn and improve; 

• Interested in data, processes, and systems; 

• Positive, proactive, and dedicated; 

• Aligned with our mission and values; 

• Great attention to details; 

• Flexible and able to handle different tasks when needed; 

• Well-organised and calm in stressful situations; 

• Focused on meeting goals and finding solutions. 

Experience   

We will consider any relevant experience you have from work, study, volunteering or personal projects and how these demonstrate that you have the right attributes and the ability to learn and perform in the role.    

If you have experience in one or more of these areas while studying, working, volunteering or in other settings, we want to hear from you: 

• You may have worked with a range of people or projects in different contexts or communities; 

• You have volunteered yourself or worked with volunteers/young people and/or their families in any setting; 

• You may have experience with customer services, sales or recruitment; 

• You may have experience of administration and organising people; 

• You may have an interest or desire to learn to use software and online platforms; 

• You may have been in busy and fast paced environment and enjoy being organised. 

If that sounds like you then we’d love to hear from you! 

Homeless Health Link Manager (Full-Time, Fixed-term to March 2026)
Twickenham, Greater London
37.5 Hours per week

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Homeless Health Link Manager to join our team on a full-time, fixed-term contract to March 2026.

The Benefits

– Salary of £39,287 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You’ll discover a passionate, supportive environment where the entire team is working toward the same goals and is dedicated to making positive change and producing great results.

The Role

This role will be responsible for delivering high-quality services offered by the Homeless Health Link Service, focusing on engaging homeless clients, including rough sleepers, in a range of primary care, mental health, and substance misuse services. This post is required to undertake high-quality case work and assessments of individuals with complex needs, including challenging mental and physical health needs.

The role will be responsible for processing referrals into the service from a range of sources across the boroughs and act as an entry point into the service and work closely and proactively with local authorities, statutory and non statutory Health and housing services to improve pathways for homeless clients accessing physical and mental health services.

This role will be responsible for the strategic promotion of the services across the boroughs, engaging with a range of supported housing and homelessness service providers to source referrals into the services. The role will also be responsible for the liaison and communication of case management across any providers engaged with the service.

This service is for single homeless people who have slept rough or at risk of sleeping rough across SPEAR’s boroughs of operation.