Jobs in Bexleyheath

As a Researcher, you will be running elements of our research programmes, as well as managing client accounts and providing them with consultancy support. This will include advising charity clients on what the results mean for their organisation and how to make the best of their research.

The Researcher will be a core member of the Public Audiences team, working on our regular tracking research in the UK, Ireland and Canada, as well as on bespoke projects. In practice, this means working on a wide variety of topics and using many different research methodologies to help charities make better decisions. Key topics we cover in our research and outputs include brand, communications, fundraising, reputation and trust.

Many charities subscribe to our regular tracking research, which primarily focuses on research with the general public and MPs. Some charities need more bespoke research, which would involve the team working closely with clients to help understand their needs and to design research projects to meet their objectives. This type of work could include: online surveys to measure people’s attitudes on social issues to influence the development of a campaign; interviews with service users to explore the impact of their services; focus groups to test understanding of a charity’s brand and communication; or supporter satisfaction surveys to understand the motivations and retention of supporters.

nfpResearch is based in Spitalfields, near Liverpool Street. We adopt a flexible working environment, enabling staff to work both at home and in the office. We require one day a month in the office at least, though the successful candidate may be expected to work in-office on additional days throughout the year for training or events, etc. nfpResearch operates a 100-90-100 working policy. You will receive 100% of the listed remuneration for working 90% of required hours, provided 100% of your work-load is met. This means you can flexibly choose to take a half-day every week, or a day off every two weeks.

Description of responsibilities and opportunities:

• Opportunities to work on the research we conduct for a whole range of charities in the UK and other countries

• You will primarily be working on our nfpPublic UK research, as well as on other public audience research

• You will lead on and project manage the nfpBrand tracker. This includes developing an annual business plan and working towards budget targets

• Managing elements of the nfpPublic UK research cycle, including creating and updating tracking questionnaires, liaising with suppliers to ensure successful fieldwork, analysis of results and compilation of online dashboards and reports

• Taking on a number of nfpPublic UK client accounts, involving advising clients on question design, carrying out additional data analysis, preparing and presenting at client debriefs including providing recommendations based on the research

• Management of one of our smaller research monitors or supporting management of a second large monitor

• Working on tasks involving more complex statistical analysis of data, using software packages such as Displayr, Q and SPSS

• Writing reports and blogs on our research, analysing our data and explaining what it means for specific clients or the wider charity sector

• Line management of one of our Research Assistants or Research Officers

• You will also work on bespoke projects, ranging from assisting with qualitative projects such as focus groups/interviews or quantitative projects such as segmentations

Who we are looking for:

This post would be ideally suited to somebody with a minimum of one years experience in a market or social research related role, with a strong interest in, or experience of, the charity sector.

Essential:

• Minimum 1-year previous professional research experience

• Experience of managing projects or research programmes, with minimal supervision

• Experience of managing clients or other external relationships

• Experience of presenting in a professional context

• Quantitative research experience, excellent numerical skills and experience of statistical analysis techniques

• Analytical skills and ability to interpret research, and explain what it means for a range of different audiences – both verbally and in writing

• A strong interest in some of the areas covered in the work of the public audience team, such as understanding public opinion, branding or communications

• A strong interest in, and preferably experience of, charities and not for profits

• Knowledge of Microsoft Office, Excel and PowerPoint

Desirable:

• Understanding or experience of qualitative research

• Experience of statistical packages such as Displayr, Q and SPSS

• Knowledge of brand principles / experience of working with brand teams

In addition, we also like to see the following softer skills in all our staff:

Softer skills:

• Strong oral and written communication skills

• Good time management and organisational skills

• Self-motivated, hardworking and proactive, able to deal with periods of heavy workload, and stay motivated during quieter periods

• Enthusiastic, personable and with a sense of humour

• Ability to work collaboratively and flexibly as part of a team

What nfpResearch delivers to you: 

• A varied and interesting role in the UK’s leading research consultancy, working exclusively in the not-for-profit sector, providing the chance to gain considerable insight into the sector

• The chance to be an integral part of a small but thriving, dynamic company 

• 25 days paid holiday per year, plus bank holidays and days between Christmas and New Year

• Training for the MRS Advanced Certificate and a bonus if you pass the exam

The Talent Set are excited to partner with Elephant Family to recruit a Fundraising Manager for their growing team.

What's on offer: 

Salary: £35-£45,000 dependant on experience
Working pattern: Hybrid working, with 2 days per week in their London office. 

A key part of the British Asian Trust, Elephant Family works to protect Asia’s magnificent wildlife in the most joyful and engaging way possible. With over 20 years since its’ inception in 2003, the charity has powered over 150 projects across India, Thailand, Myanmar, Cambodia, Sumatra and Borneo. The Fundraising Manager role directly contributes to its success by building amazing relationships with globally based high-net-worth donors and corporates to secure financial support for their work across South Asia.
Key responsibilities include:

• Manage invaluable relationships with a small pool of existing major donors and corporate supporters through tailored stewardship and communication plans.
• Support the delivery of a long-term philanthropy strategy and annual operational plan to maximise income from major donors and corporate partners.
• Research prospective philanthropic and corporate supporters to develop individual cultivation strategies for each donor/prospect to move them along the ‘relationship journey’.
• Establish innovative and effective cultivation and stewardship opportunities, including working with the communications and marketing team on delivering a high value communications plan and high-profile events.
• Develop compelling Cases for Support and pitches for transformational projects and events, working closely and in alignment with our conservation programmes.
• Work with the Programmes team to identify matches between potential donors’ interests and current funding requirements, ensuring that funders’ priorities are carefully balanced with overall organisational funding needs.
• Manage relationships with event sponsors.

We’re looking for the following skills and experience:

• An ability to build and drive philanthropic programmes, with an outstanding track record of soliciting and securing significant gifts from high-net worth individuals, ideally at a 6-figure level.
• A strong track record of creating and driving high-value stewardship and communications plans.
• Experience building long term, philanthropic partnerships with both current and prospective high net worth individuals and corporates.
• Experience working with senior colleagues to grow networks, income and identify opportunities
• Experience proactively developing new major donor and corporate fundraising initiatives, including giving circles and fundraising boards.
• Exceptional relationship management skills, with the ability to communicate complex information at the highest level.
• An in-depth understanding of the expectations of high-net-worth individuals, including time management, meticulous attention to detail and the production of high quality, creative and compelling materials.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

War Child believes that children’s lives should not be torn apart by war. It is the only specialist charity for children affected by conflict, with four main areas of work: protecting children, educating children, supporting communities and campaigning. War Child are renowned for their creative, innovative and entrepreneurial approach, with strong connections to the gaming, music and creative industries. In 2021, the charity supported over 140,000 children and adults – making it one of their strongest years ever.

It’s an exciting time to join War Child as they have just launched their new Alliance initiative. The War Child Alliance brings together the five War Child fundraising members (in the Netherlands, UK, Germany and Sweden, plus Children in Conflict in the US), with 14 programme members, based in and around conflict-affected areas across the world and coordinated by a new international body: the War Child Alliance Foundation. Through the Alliance they are integrating programme activities under one umbrella – allowing War Child to combine strengths and pool resources – all with the aim to multiply impact for conflict-affected children.

As part of the Trusts and Institutional funding team of four you’ll work alongside the Head of Trusts and Institutional, Trusts Manager and Trusts Executive, and be line managed by the new Trusts and Institutional Funding Lead.

Your key objective is to provide operational, administrative and analytical support to the team to grow income and enable War Child to deliver quality programmes. You’ll ensure compliance with quality and donor requirements, contribute to effective risk management, provide support for the different donor accounts and ensure processes and systems are in place, implemented and efficient.

The role requires proactive collaboration with cross-functional teams, excellent organisational skills, attention to detail and strong communication skills.

About the role

• Develop donor profiles by conducting research on potential donors, including their funding focus, giving history, and connections to War Child.
• Plan and prepare meetings with donors by collaborating with senior colleagues and stakeholders to determine strategic objectives and key messages.
• Monitor and share potential funding opportunities with the relevant Donor Account Managers within the Trusts and Institutional Funding team.
• Support the implementation of internal grant management processes.

About you

• Experience of fundraising for an international development organisation.
• An excellent verbal communicator, confident in dealing with people at all levels, externally and internally, with the ability to influence and negotiate.
• Interested and knowledgeable in current developments and trends in the international aid sector.
• Committed to War Child’s mission, vision and values.

Employee benefits

Benefits include: 

• 28 days per year (full-time) annual leave, rising to 33 days with service, plus bank holidays.
• 5% employer pension contribution
• Enhanced maternity, paternity, adoption & shared parental leave.
• Healthcare cash plan
• Free, confidential one-to-one wellbeing consultations with trained counsellor

StandOut support people leaving prison to realise their potential. Their programme empowers people to build a bridge from their life in prison to a bright future, leaving the criminal justice system behind for good. First in prison, and then in the community, StandOut equips people with the skills, confidence and mindset they need to succeed. Prospectus is excited to be helping in their recruitment of a Fundraising Officer (Trusts).

This is a part-time role (22.5 to 30hrs) with a salary between £28,000 and £31,000. StandOut are based in London and most work in a hybrid fashion.

Working alongside the Fundraising and Development Manager the Fundraising Officer (Trusts) will be responsible for identifying new opportunities, writing compelling proposals and driving ongoing engagement. Approximately 70% of income derives from trusts and foundations which provides a strong base of funders from which to work, ensuring long term, sustainable funding for the future of StandOut.

This role will suit someone with experience in a similar role where they have worked as a sole fundraiser or as part of a wider team. You will have a track record of writing compelling and successful funding proposals and a passion for criminal justice or wider social justice issues.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.      
     
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

The College of Policing is exclusively partnering with Robertson Bell in our search for two Finance Business Partners to join our team on a permanent basis. The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff.

Reporting into the Senior Finance Business Partner, these roles will provide professional finance business partnering support and advice to Cost Centre Managers, including preparing and evaluating accurate and timely annual and monthly budgets, forecasts and trend analysis, to enable effective and appropriate financial planning across the College.

The organisation

About 800 people work for the College of Policing across England and Wales. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.  We offer a supportive and inclusive environment for people to thrive.

This post can be based remotely with very occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London. We offer an extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.

The key duties of these Finance Business Partners will be:

• Act as lead business contact for providing a professional finance business partnering service to designated Cost Centre Managers.
• Develop effective working relationships with stakeholders to improve their knowledge of financial management and forecasting, whilst providing appropriate robust challenge when required.
• Complete monthly management accounts, budgets and forecasts for your Cost Centres providing sufficient analysis and narrative to inform business and operational decisions.
• Analyse monthly performance to budget and KPIs, evaluating variance impact and identifying trends to support, challenge and provide options in the cost-efficient management of resources. 
• Reconcile budgets, accruals, prepayments and other financial records for year-end.
• Engage with Cost Centre Managers on organisational or business-related proposals, provide helpful and meaningful financial advice to support business case submissions.
• Drive effective strategic and operational decision making for budget managers.
• Support the design, development and continuous improvement of finance processes and quality and system improvement projects.

The successful candidate will have:

• Part-qualified with a CCAB qualification or evidence of equivalent experience in a similar role.
• Experience of working in a management accounting, finance business partnering or related financial role.
• Ideally experience working in the public sector, but this is by no means essential.
• Proven experience of working collaboratively, including working with internal and external people in positions of influence to develop and implement customer-focused business solutions.
• Ability to analyse, summarise and communicate financial data and information clearly and accurately to non-financial budget managers.
• Ability to provide constructive challenge to budget managers.

Please note that the salary on offer will be based on location as follows:

• National: £33,573 - £40,580,
• London: £38,611 - £45,618

The closing date for applications will be on Sunday 21st July, with first stage interviews due to take place the week commencing the 29th July. Please submit your CV to our exclusive search agent Robertson Bell ASAP to ensure you don’t miss out!

What we’re looking for:

• Do you have experience of working within Care & Support?
• Do you have experience of working with vulnerable adults?
• Do you currently hold a UK Driving Licence?

If so, this role is perfect for you! Here at Peabody, we have a number opportunities for a Care Support Worker on a permanent basis in and around the Laindon area. 

A bit about the role:

As a Care Support Worker you will assist people to live well, be independent and connected to their own community. You will support people with kindness and compassion ensuring that they are assisted to make choices and be involved in all aspects of their life. You will work within agreed boundaries, following operational guidance, policies and procedures. You will advocate for the people you support so that they are protected from harm and able to exercise their human rights. Some of the key results for the role include: 

• Play an active and key role in achieving your team’s objectives.
• Represent the interests of your team with stakeholders that you meet during the course of your work.
• Be professional and promote positive joint working between relatives, other departments and partners.
• Play your part in ensuring that we deliver a quality service where risk is well managed.
• Understand and abide by the organisation and regulatory rules that apply to your service including those set by the CQC.

This role will require a Enhanced DBS check, a UK driver’s licence and access to a vehicle.

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits of working at Peabody:

• Up to 25 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Sleep in allowance 
• Competitive salaries that are benchmarked regularly against current market rates  
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Closing date: 9th July 2024

Interview date - Week commencing 13th May.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Care Support Worker, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

Are you passionate about delivering exceptional customer service and adept at financial and numerical tasks? A well know Housing Association are seeking a dedicated Service Charge Advisor to join their vibrant team in London. If you're ready to contribute to the transformation of our Service Charge delivery and support our service charge payers with expertise and care, this role is perfect for you!

Key Responsibilities:

• Assist Service Charge Analysts in calculating, constructing, and issuing service charges, ensuring compliance with legal and contractual requirements.
• Provide top-notch customer support to service charge payers, addressing queries and proactively supplying necessary information and documents.
• Support the extraction of expenditure data from the accounting system and monitor scheme-specific service charge budgets.
• Prepare and review invoices for external auditor certification.
• Assist in the production, quality control, and dispatch of service charge statements.

Essential Skills:

• Excellent customer service skills.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Exceptional communication skills, both written and oral.
• Excellent financial and numerical skills.
• Strong belief in customer satisfaction.

Desired Skills:

• Prior experience in a similar role.
• Familiarity with service charge processes and systems.
• Ability to work collaboratively in a team environment.

Benefits:

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work scheme
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development

If this role is of interest, please act as fast as possible in applying. Applications are under constant review and the role can close early!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Job reference: 000114

Salary: £47,163-£51,879 + £3,285 London Weighting if appl.

Department: Social Entrepreneur Support

Location: Hybrid - linked to one of our offices in London, Birmingham or based in NI, Scotland or Wales

About UnLtd

UnLtd is the leading provider of support to social entrepreneurs in the UK and offers the largest such network in the world. Our mission is to find social entrepreneurs with bold solutions to today’s challenges. Through funding and support, we help them to realise their potential and creating lasting change.

UnLtd values diversity and is committed to inclusion and understanding intersectionality. These are more than just buzz words for us; they are principles guiding how we build our teams, support leaders and empower social entrepreneurs. We want to create an organisation that’s the right fit for everyone we work with.

To support an inclusive environment where employees feel empowered to share their lived experiences and ideas, we have embedded an equity and inclusion group within UnLtd, giving us a wide range of different perspectives in our work to help us see what is most needed in society. We are particularly keen to hear from those who identify as Black, Asian or minority ethnic, LGBTQIA, people who are disabled, those with learning differences, those with caring responsibilities, from a less advantaged socioeconomic background as well as any other under-represented group in our workforce.

If there is any aspect of viewing this document that is not appropriate to your user needs, then please click on the ‘Accessibility Tools’ button at the top of the screen to adjust your viewing experience. Alternatively, contact us and provide details to see what we can do.

About the role

We have a talented Social Entrepreneur Support team who find, fund and support our award winners across the UK. They help our award winners with everything from managing their cash flow, developing business plans, evidencing social impact, raising investment, to helping them find expert mentors in specialist fields.

Guided by our dual goals to fund for impact and deliver market leading support, we will support our Social Entrepreneurs across the UK to create impact and change. This role will work in collaboration across the organisation to ensure we deliver, improve and develop our find, fund and support offer. This role will encourage and lead the SE Support team across England to seek a diverse pipeline and deliver equitable awards and support, by working alongside social entrepreneurs and by making data informed decisions. You will play a major role in deepening our capability and expertise within our awards delivery. This will include the development of internal knowledge and awareness, increasing visibility and reputation across the sector, and support the development of partnerships to enable us to deliver on our strategic goals. 

Please see the Job Description for more information.

Interested? Here’s how to apply

We need to know a bit about you, your experience and what you can bring to UnLtd.

You can submit a CV + supporting statement (up to 2 pages). We’d love you to tell us: 

• About you – your skills, experience and personal qualities; 
• Why you’re interested in the role and what you hope to get out of it.

The main thing is you can demonstrate you have skills and experience (Lived or learned) that relate to what we have said we are looking for.

We particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA and from different socio-economic and educational backgrounds.

• Application Closing Date: Midnight on 17th July
• First round of interviews: Thurs 8th August
• Final interviews: Tues 20th August

UnLtd is committed to offering employment opportunities for people with criminal convictions. As a result, we will only ask you about any criminal convictions at initial offer stage. Your information will be treated fairly and confidentially and will not automatically exclude you from the role that you have applied for.

During Covid-19, our staff have been working remotely, some staff are returning to the office in a phased, optional approach. We continue to seek to accommodate remote working.

Find out more about our generous range of employment benefits on our website.

About Article 19

For over 35 years, ARTICLE 19 has worked for a world where all people everywhere can freely express themselves and actively engage in public life without fear of discrimination.

Together with our partners, we:

THINK: We develop cutting-edge research and legal and policy analysis to drive change worldwide.

DO: We lead work on the frontlines of expression through our nine regional hubs across the globe.

PROPEL: We propel change by sparking innovation in the global freedom of expression movement.

When you work with ARTICLE 19, you’re not just joining an organisation – you’re joining a movement for a freer, fairer world.

About the role

We are seeking an IT Tech Support Team Lead to support ARTICLE 19 during its migration to the MS365 platform and applications. The ideal candidate will be responsible for overseeing A19’s technical support operations, including deploying, optimising and supporting applications and users across the organisation. The candidate will play a crucial role in managing user accounts within Azure AD (Microsoft Azure Identity) and maintaining A19’s Microsoft 365 ecosystem. The candidate will also do device management, including the use of Microsoft Intune, and play an integral role in the rollout of new policies and procedures following A19’s migration to the MS365 platform.

What you will be doing day to day

• Lead the IT Support Team in providing exceptional technical assistance across Windows and Mac platforms.
• Provide comprehensive software support, including installation, configuration, maintenance, and troubleshooting application-specific issues, including management of user accounts, permissions, and access controls within Azure AD.
• Oversee the deployment, maintenance, and troubleshooting of Microsoft 365 applications and services, including Teams, OneDrive and SharePoint.

What you will bring to the role

• Expertise in managing Azure AD and Microsoft 365 solutions.
• Proficiency in supporting both Windows and Mac environments.
• Exceptional communication and training skills, capable of engaging with a wide range of stakeholders and empowering staff with varying levels of technical expertise.
• A problem-solver who is proactive in identifying challenges and opportunities within IT/security environments and agile in implementing solutions.

Our culture

Our mission is to welcome everyone and create inclusive teams. We celebrate individuality and encourage you to join us and be your authentic self at work with the freedom to have responsibility, autonomy, and creativity within your role.

We are a people-centred and flexible employer and a friendly and passionate global organisation that lives and breathes the same mission and values. We strive to be agile and work collaboratively and are committed to DEI and staff wellbeing.

Our reward package

We offer comprehensive benefits, including a range of wellbeing plans, generous paid leave and public holidays, family-friendly policies, and generous sickness and absence leave.

How to apply

If you want to contribute to a world where people can freely express their voice and to support colleagues in this journey, please visit our careers page and complete our online application form.

Closing date: Friday, 12th July 2024.
Interview date: w/c 15th July 2024.

Please note that we will be reviewing applications on a rolling basis; we reserve the right to close the vacancy before the stated closing deadline.

We appreciate that no candidate will meet every requirement of the role; if your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to hear from you. If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact us.

Job Title: Sales Assistant – Garden Room

Period: Permanent

Hours: 1 day per week (Wednesday – Friday), 7 hours excluding breaks, some weekends and evenings

Salary: £24,000 per year pro rata

Reports to: Retail Manager

Place of work: The Exchange, Erith DA8 1RA

How to apply: The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.

About the role

The Exchange is looking for an enthusiastic and hard-working Sales Assistant with a flair for customer service, and a passion for plants, craft and people. This is an exciting new opportunity to help support our Retail Manager in establishing The Garden Room as a vibrant, successful and welcoming space for retail, selling homeware and gifts; craft and garden supplies and tools; plants and plant care products; and some fashion, fragrance and cosmetics. The Garden Room acts as the main entrance into The Exchange, and so the Sales Assistant will be expected to be able to talk confidently about the wider organisation and its work. The space is also used for workshops, focusing on the interconnection between craft and gardens.

Principle Duties:

Please note: the ‘principal duties and responsibilities’ outlined below are not exhaustive. Other tasks and duties consistent with the role may be assigned.

• Sales: Maximise sales within our retail space, The Garden Room, by assisting with the day-to-day running of the shop, ensuring it is always well presented, welcoming and secure.
• Customer Service: Provide exceptional service to visitors and customers, providing information about The Garden Room and our retail offering as well as the organisation, its ethos, our programme and events.
• Plant Care: Basic care of the plants within The Garden Room and elsewhere in The Exchange.
• Ambassador: Be a positive ambassador of The Exchange, supporting the organisation and its work within the community.

Responsibilities:

• Provide excellent customer service in The Garden Room, answering queries and giving general assistance in a warm and friendly manner to ensure a positive visitor/customer experience, and to encourage repeat visits.
• Talk confidently about the wider work of The Exchange, including our history, ethos and our events/programme.
• Ensure the smooth operational running of The Garden Room.
• Till and cash handling, processing transactions on the till system, packaging and gift wrapping any purchases as required.
• Process online purchases by selecting stock, packing for postage and arranging dispatch.
• Inform customers about stock availability and gathering product feedback.
• Respond to email and in-person queries from customers in a timely and professional manner.
• Occasionally serve drinks and snacks from The Garden Room where we sell a small selection of chilled bottled and canned drinks for consumption on The Exchange premises. 
• Manage stock levels, preventing theft, and keeping the store clean and organised.
• Ensure that available stock is visible and is visually appealing.
• Maintain stock levels and visual standards of the drinks and snacks available to purchase from The Garden Room.
• Provide basic care instructions to customers purchasing plants.
• Operate within rigorous H&S and security frameworks, including taking responsibility for opening and closing tills, and final retail space checks.
• Assist with general housekeeping duties as assigned.

Personal specification:

Essential:

• Friendly and approachable with excellent customer service and ‘front of house’ skills.
• Motivated with an eye for detail and a desire to achieve high standards.
• Confident, calm approach to working within a busy environment balancing multiple demands.
• Excellent communication, listening, diplomacy and problem-solving skills.
• Evidence of positive and effective working with colleagues to achieve shared objectives.
• High level of written and verbal English communication skills.
• Reliable and highly organised with initiative and strong time management efficiency.
• Ability to work occasional weekends and evenings dependent the needs of the operation.
• The right to live and work in the United Kingdom.

Desirable:

• Working in an arts and culture / community / heritage environment.

How to apply:

The application pack with details on how to apply is also available from the 'Join Staff Team' page on our website.

Deadline for applications: Sunday 14 July

Interviews scheduled for: Thursday 18 July

Role: Poppy Appeal Manager – SE London

Location: Hybrid, Haig House, Southwark

Contract Type: Permanent, Full Time

Hours: 35 Hours, Monday to Friday

Salary: £32,910 to £36,072 per annum (Inclusive of London Supplement)

Are you looking to ensure the success of this unique initiative for the Royal British Legion as a  Poppy Appeal Manager?

As the Poppy Appeal Manager in South East London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.

A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.

Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.

The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel regularly in the course of your work including regularly round South East London. You will be contracted to our London Hub, Haig House, where you will be expected to work a minimum of 2 days per week – when not travelling. Please be aware a full UK driving licence is required for this role.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 17th July 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Programme Manager (Invited Review Service)
£44,745 - £49,554 pa pro rata, plus excellent benefits
London (including flexible working)
Fixed-term contract for 12 months, part-time, 21 hours per week

The College Centre for Quality Improvement works with mental health services to assess and improve the quality of care they provide.  We work with more than 90% of mental health service providers in the UK and focus on four key areas: quality networks, accreditation, national clinical audits, and research and evaluation.

This is a very exciting opportunity to work in a centre that has a world-class reputation.

You will work part time on a high-profile national programme of work which supports improving quality in mental health services.

You will lead on the delivery of the College’s Invited Review Service (IRS) which provides independent, professional advice to mental health services experiencing severe difficulties. 

The successful candidate will work alongside the IRS clinical lead and specialist reviewers.

We are looking for people who are enthusiastic, flexible and with experience of working in quality and healthcare.  The role requires working with people in a friendly, collaborative, confident and positive manner.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 10am, 10 July 2024.
Interviews: 24 July 2024.

Reporting to: Head of Services

Salary: up to 40k based circa on capabilities and experience

Join Our Team at Mind in Tower Hamlets, Newham, and Redbridge!

Are you a dynamic leader with a passion for mental health and community support? Mind in Tower Hamlets, Newham, and Redbridge is searching for an outstanding individual to serve as a Service Manager. This role involves managing and leading the Tower Hamlets Recovery and Wellbeing Service, which includes the Connecting Communities, Safe Space Café, Sakinah Project and Supported Self-Help Programme.

About Mind in Tower Hamlets, Newham and Redbridge

Mind in Tower Hamlets, Newham & Redbridge is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.

Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported.

We provide support services- including for those in crisis, to raise awareness and deliver activities, groups and events through our work in Tower Hamlets, Newham and Redbridge. We work closely with other organisations to ensure we deliver a high-quality and diverse range of services to people in the local area.

About the Role

Role Overview:

As a key member of our team, you will:

• Manage and Lead Services: Oversee the daily operations of our Recovery and Well-being Service in Tower Hamlets, alongside some smaller contracts, ensuring that all commissioning targets and KPIs are met.
• Performance Management: Ensure all contract requirements, including KPIs and client satisfaction, are achieved through effective and considered performance management.

• Leading a high-performing Team: Inspire and manage a dedicated team of staff. Your leadership will foster a positive, resilient, and effective team culture.

• Promoting and delivering a Recovery-Focused Service: Implement and champion recovery-oriented practices that empower service users to achieve their personal goals and improve their well-being.

We Would Love to Hear From You If You Have:

• Service Delivery: Demonstrable experience of working within a charitable service delivery organisation.
• Leadership Skills: Proven experience in leadership and people management.

• The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.

• Relationship Building: Ability to build strong and enduring relationships with a range of partners.
• Trust Building: Ability to rapidly form and sustain trusting relationships with service users/carers and other peer support workers and professionals.
• Budget Management: Experience working within agreed budgets and managing resources effectively.
• Community Engagement: Proven ability to proactively work with ‘seldom heard communities’ ensuring services are culturally sensitive and appropriate, including but not limited to racialized communities, faith communities, LGBTQ+ communities, and other marginalised groups.
• Prioritisation and Problem Solving: Ability to prioritize workloads, problem-solve, and operate in an agile manner.
• Service Quality: Demonstrated ability to manage services effectively and ensure high quality.
• Innovation and Change: Support for innovation and organisational changes, seizing opportunities to influence the organisation's future direction.

The closing date for applications is Wednesday 15th July at 23.59hrs

If you would like to discuss the role before applying, please feel free to contact Emmanuel from Diversifying Group. 

Our Commitment

MindTHNR is committed to being an Anti-racist/Anti-discriminatory Organisation – we are advocates for racial justice and equality for all members of our community. We will continue to listen, learn, and keep taking action to influence change. This is not a tick-box exercise for us, this is for our community, this is for our staff, this is for all those who have faced inequity and inequality based on their gender, sexuality, ethnicity, religion, disability, and age. We may just be starting, but we won’t stop!

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. 

The Fundraiser will play a key role in raising funds and awareness for the Friends of Bereaved Families Forum, a UK charity established to support the work of the Parents' Circle in Israel and Palestine. 

This individual will be responsible for designing and implementing comprehensive fundraising strategies, cultivating donor relationships, and ensuring the sustainability and growth of our programs. The ideal candidate will have a proven track record in fundraising, excellent communication skills, and a passion for the peace mission and values of the Bereaved Families Forum.

KEY TASKS AND RESPONSIBILITIES

The Fundraiaser will work in close consultation with the Chair, Trustees and with members of the Steering Committee in carrying out the following tasks and responsibilities:

• Develop and execute a comprehensive fundraising strategy aligned with the organization's goals. Develop strategies to expand, enhance and cultivate the current donor base. Set targets for fundraising and report against targets.
• Identify new donors and cultivate existing donors. seek new sources of funding such as charitable foundations and trusts. Submit grant applications and reports, as needed.
• Develop and maintain database of donors and donations.
• Constantly follow PCFF activities, projects, achievements, and evolving content matter. Work closely with the PCFF Israeli-Palestinian fundraising team to address needs and identify opportunities.
• Organisation of speaking visits to the UK by PCFF representatives. Plan programme of events and manage relevant arrangements, bookings, etc. Designing and executing a programme of awareness-raising and fundraising events, marketing, and alumni engagement.
• Maintain and increase FBFF’s media presence – in Jewish, Christian, Muslim and national press.
• Field general queries from external groups and individuals.
• Newsletter - produce and distribute periodic written/visual material about FBFF activities for the newsletter and translating/adapt relevant PCFF materials for UK audiences. Constantly increase distribution and readership.
• Constant update of social media and website – [may work with website maintainer on improving design]
• Steering Committee - set up and attend meetings, prepare agendas, reports, minutes, and other relevant documentation – and work closely with members to initiate and develop activities.
• Reporting - monthly, in a format to be agreed to the Chair and Trustees on activities, achievements, and future plans.

PERSON SPECIFICATION

Qualifications

Educated to at least degree level or equivalent experience - Desirable

Values

Believe in and share the core values of the organisation - Essential

Experience

Essential

- Experience in fundraising administration, researching potential donors/trusts and assisting in creating fundraising opportunities

- Experience in organising events

- Experience of working successfully as part of a team

Desirable

- Experience in writing trust applications 

- Experience of using a fundraising database

- Experience in writing articles, newsletters or copy for magazines or similar 

Skills and Abilities

Essential

- Strong literacy, numeracy and IT skills

- Highly developed organisational skills, able to meet deadlines and manage a varied workload

- Good verbal and written communication skills. You must be able to write clearly and expressively

- Attention to detail

- Ability to identify, initiate and sustain effective relationships with donors, other professionals and organisations.

- Excellent interpersonal skills that demonstrate a balance of warmth and boundaries

Desirable

Excellent presentation

Knowledge of history of Middle East and in particular Israel/Palestine desirable