Service Manager

Reporting to: Head of Services

Salary: up to 40k based circa on capabilities and experience

Join Our Team at Mind in Tower Hamlets, Newham, and Redbridge!

Are you a dynamic leader with a passion for mental health and community support? Mind in Tower Hamlets, Newham, and Redbridge is searching for an outstanding individual to serve as a Service Manager. This role involves managing and leading the Tower Hamlets Recovery and Wellbeing Service, which includes the Connecting Communities, Safe Space Café, Sakinah Project and Supported Self-Help Programme.

About Mind in Tower Hamlets, Newham and Redbridge

Mind in Tower Hamlets, Newham & Redbridge is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.

Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported.

We provide support services- including for those in crisis, to raise awareness and deliver activities, groups and events through our work in Tower Hamlets, Newham and Redbridge. We work closely with other organisations to ensure we deliver a high-quality and diverse range of services to people in the local area.

About the Role

Role Overview:

As a key member of our team, you will:

• Manage and Lead Services: Oversee the daily operations of our Recovery and Well-being Service in Tower Hamlets, alongside some smaller contracts, ensuring that all commissioning targets and KPIs are met.
• Performance Management: Ensure all contract requirements, including KPIs and client satisfaction, are achieved through effective and considered performance management.

• Leading a high-performing Team: Inspire and manage a dedicated team of staff. Your leadership will foster a positive, resilient, and effective team culture.

• Promoting and delivering a Recovery-Focused Service: Implement and champion recovery-oriented practices that empower service users to achieve their personal goals and improve their well-being.

We Would Love to Hear From You If You Have:

• Service Delivery: Demonstrable experience of working within a charitable service delivery organisation.
• Leadership Skills: Proven experience in leadership and people management.

• The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.

• Relationship Building: Ability to build strong and enduring relationships with a range of partners.
• Trust Building: Ability to rapidly form and sustain trusting relationships with service users/carers and other peer support workers and professionals.
• Budget Management: Experience working within agreed budgets and managing resources effectively.
• Community Engagement: Proven ability to proactively work with ‘seldom heard communities’ ensuring services are culturally sensitive and appropriate, including but not limited to racialized communities, faith communities, LGBTQ+ communities, and other marginalised groups.
• Prioritisation and Problem Solving: Ability to prioritize workloads, problem-solve, and operate in an agile manner.
• Service Quality: Demonstrated ability to manage services effectively and ensure high quality.
• Innovation and Change: Support for innovation and organisational changes, seizing opportunities to influence the organisation's future direction.

The closing date for applications is Wednesday 15th July at 23.59hrs

If you would like to discuss the role before applying, please feel free to contact Emmanuel from Diversifying Group. 

Our Commitment

MindTHNR is committed to being an Anti-racist/Anti-discriminatory Organisation – we are advocates for racial justice and equality for all members of our community. We will continue to listen, learn, and keep taking action to influence change. This is not a tick-box exercise for us, this is for our community, this is for our staff, this is for all those who have faced inequity and inequality based on their gender, sexuality, ethnicity, religion, disability, and age. We may just be starting, but we won’t stop!

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible.