Jobs in Africa

A rare and exciting opportunity to support the fundraising, strategic development and impact evaluation of a wide range of Charities in the UK, as part of a friendly and supportive consulting team.

Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, our services range from grant and contract bid writing and review, to developing fundraising strategies, developing M&E frameworks and undertaking project and programme evaluations. We also offer a range of strategic support, mentoring and training. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.

We are seeking an exceptional fundraiser who can offer a strong track record of driving organisational growth in the voluntary sector. Multi-year experience in two or more of the following core service areas is essential:

• Achieving major grant funding from trusts, foundations, lottery distributors, public sector agencies or similar.
• Planning and developing successful fundraising strategies and action plans.
• Undertaking voluntary sector project evaluations / developing M&E frameworks.
• Planning and developing successful contract tender submissions.

The role is varied and interesting - managing a portfolio of clients and supporting them directly or strategically with their fundraising, impact evaluation and organisational development. Our consultants are all employees and we work closely together as a supportive team, sharing and developing skills and knowledge. We anticipate the appointee may not hold experience across all core areas of our services. We will enable the appointee to focus on projects that play to their strengths and experience and provide further support and training as necessary.

Based from home (must be UK resident), with ad hoc client and team meetings/socials (all travel paid), mostly within England. All IT equipment provided. Full-time or part-time (minimum 0.8 FTE - 28 hrs).

Benefits include: 24 days paid annual leave (pro rata), 4% employers pension contribution, potential cash / annual leave bonus, CPD budget and paid CPD time + lots of opportunity to learn from our experienced consultant team.

Please note that applications will only be considered where the screening questions are fully completed.

Here's what some of our team say about working for Charity Fundraising Ltd:

"I don’t think I have ever worked with such a nice bunch of people, everyone has been very welcoming, supportive and just all round lovely" 

"I really enjoy working for CF because I get to work independently with a diverse range of interesting clients, and am also part of a great, supportive team - best of all worlds!"

“Supportive and fun team; and great to learn new ideas from others fundraising skills, knowledge and expertise”

"I love being part of such a passionate, professional team and who prides itself on building close working relationships with each other and with our clients."

About the role

You will

• Celebrate the achievements of brain injury survivors across the UK, promote the services that Headway UK offers and raise awareness of the prevalence of brain injury.
• Establish Headway as a leading voice in the area of brain injury, ensuring that relevant media outlets are presented with relevant information.

What you will do

• Obtain regular positive national and local media coverage for Headway
• Produce high-quality written materials for release to the media
• Communicate with and facilitate media coverage for independent Headway charities and volunteer-led branches, helping to raise their profiles locally
• Monitor and evaluate media coverage and PR activity to enable the effective tracking of the charity’s reputation.
• Be the first point of call for all media enquiries and take appropriate action
• Manage and cultivate relationships with local and national media.
• Liaise with the fundraising department and promote its initiatives in local and national media outlets.
• Source and interview individuals willing to share their personal experiences of brain injury & to draft personal testimonies and create a database of case studies ready to be used in reaction to relevant news stories.
• Assist in the production of Headway News and other regular communications
• Assist in the planning and execution of the national campaign for Action for Brain Injury Week and to assist in the implementation of additional campaigns throughout the year

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, you will:

• Have experience of working with local, regional and national media outlets, including crafting in press releases and sell-in

• Have experience of interviewing people from all backgrounds

• Have a highly collaborative working style, fostering teamwork and cross-functional cooperation.

• Be comfortable being the first point of call for journalist enquiries

• Excellent organisational abilities, with a track record of managing multiple projects and meeting deadlines efficiently.

• Exceptional verbal and written communication skills, ensuring clear, effective messaging across all channels.

Visit our website to find out more about the role, the work of Headway, the benefits we offer and apply for this job. We look forward to hearing from you.

As Volunteer Outreach and Partnerships Officer, you will be working closely with our Communities and Volunteering Manager and the wider north of England team to support the development and delivery of a plan for local volunteering and community engagement. You will explore and develop partnerships with local communities and identify volunteering opportunities that will enable us to reach more people and drive forward positive change. You will be an excellent communicator and be passionate about volunteering and supporting volunteers, local groups and communities to develop and grow. You will have a good understanding of how volunteers can support the work of charities and have a creative approach to creating accessible and workable volunteer opportunities that meet the needs of an organisation and the diverse populations we serve across our region.

Job Title: Event Manager

Area of Support: GSG Impact Leadership Meeting

Duration: January - June 2025

Location: Remote

GSG Mission & Objectives

GSG Impact is a global not-for-profit organisation, established under the 2013 UK G8 presidency, with the goal to create the infrastructure and incentives for capital to flow for measurable, positive social and environmental impact.

We do this by creating, accrediting, and supporting national impact institutions - GSG National Partners. Today we are responsible for over 40 National Partners covering 60% of the global population. Over 50% of our National Partners are in emerging markets, with many more in development. Collectively GSG Impact and our National Partners work together as the GSG Impact Partnership.

We are a powerful global movement, developing innovative impact investment solutions and driving national and international policy and regulatory change to enable these solutions to be adopted at scale.

Our mission is to build impact economies across the globe, creating the infrastructure and incentives for capital to flow for the SDGs & climate goals.

Job Summary:

GSG Impact is looking for an Event Manager to support the organization of the annual Global Leadership Meeting (GLM), which will take place in Japan from May 20 to 22, 2025.

The GLM is a three-day, highly interactive international event designed as a workshop experience. It is organized in partnership with our local partner, the Japan National Partner. This invitation-only event has approximately 150 attendees from over 60 countries.

The Event Manager is responsible for the logistics planning and execution of this event, ensuring its success, on-budget, and alignment with GSG and Japan National Partner goals.

This role requires exceptional project management skills, attention to detail, and the ability to coordinate with stakeholders in different time zones to deliver a high-quality experience.

Key Responsibilities:

1. Event Planning, Coordination & Execution:

● Manage a comprehensive event plan, including budget and timeline.

● Create a simple mini website or online tool to communicate clear information about the event and manage registrations.

● Manage event communications with invitees: plan, draft and send out invitations and reminders to register for the event.

● Support attendees with Visa requirements

● Support GSG Impact team with travel requirements and accommodations

● Act as the primary point of contact for attendees’ requests regarding logistics (e.g., accommodations, travel, and food requirements).

● Communicate with the event venue to create the right setting for the event.

● Communicate with the event hotel to ensure a smooth booking process for attendees.

● Collaborate with local stakeholders to research and recommend venues and suppliers that align with event goals and budget.

● Manage event-day operations, including staff coordination, troubleshooting, and ensuring a smooth guest experience.

2. Stakeholder Communication

● Provide regular updates on event progress, challenges, and milestones to key stakeholders.

3. Budget Management

● Maintain a detailed event budget to ensure the event is delivered within the approved budget.

● Negotiate contracts with vendors and suppliers to ensure cost-effectiveness.

4. Post-Event Analysis

● Conduct post-event evaluations to gather feedback, measure success, and identify improvement opportunities.

Qualifications

Experience:

● Proven experience (5-8 years) in event planning and management, including large-scale events.

● Proven experience with international events and complex contexts.

● Experience working with multiple stakeholders.

Skills & Competencies:

● Strong organizational and multitasking abilities.

● Excellent interpersonal and communication skills, both written and verbal.

● Proficiency in event management software and online tools.

● Budgeting and financial management skills.

● Problem-solving skills and ability to work under pressure.

● Time adaptation and flexibility to collaborate effectively with stakeholders across different time zones.

Additional Requirements:

● Willingness to travel.

● Ability to lift and carry event materials as necessary.

Note: This job description outlines the general responsibilities and qualifications for the role. It is not exhaustive and may be modified as needed by the organization.

Work Environment:

Our work environment is inclusive and collaborative, designed to support a diverse, global team. Operating primarily online, we use digital tools and flexible communication strategies to stay connected across different time zones and locations. We foster respect, transparency, and teamwork to ensure everyone feels valued and empowered to contribute.

Payment Terms and Rate

We prefer candidates who operate as self-employed or through their own company and can invoice for services (equivalent to a freelance/contractor arrangement). The day rate for this role is £250, we estimate approximately 100 working days for this role.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

We are looking for an ambitious business development professional who has experience in end to end project management and a track record of securing six-figure funding opportunities. 

As a Business Development Manager, you will play a vital role in retaining existing contracts and spearheading the development of new business through public procurement opportunities, which are crucial to Catch22's growth and stability.

You will become an essential part of our entrepreneurial, energetic, and passionate Business Development team, contributing to the achievement of our income targets and growth aspirations. In this role, you’ll forge strong relationships across teams, lead the design of innovative services and products across our operational hubs, and ensure seamless handovers to operations.

Your main responsibilities will include: 

• Delivering a dynamic portfolio of bidding activities: Leading end-to-end bid management to secure major public sector contracts for Catch22.
• Designing innovative, outcomes-focused solutions: Spearheading the creation of high-quality services and products across Catch22’s delivery hubs.
• Driving strategic insights: Conducting upstream research and development to inform business development decisions and strategic planning.
• Fostering a culture of continuous improvement: Actively contributing to team and organisational growth by identifying and implementing actionable learnings.
• Building and managing key partnerships: Identifying and managing opportunity-specific partnerships and contributing towards broader Catch22 partnership activities.

Qualifications

To thrive in this role, you will need a passion for Catch22's vision and possess a range of experience and skills, including:

• Project Management: Proven experience in delivering end-to-end project management, including effectively leading a project team.
• Partnership Development: Experience working with external partner organisations to develop new funding propositions.
• Business Development Expertise: Comprehensive understanding of the business development cycle.
• Policy Knowledge: Familiarity with at least one of Catch22’s policy interest areas (education, employability, justice, and children’s services).
• Communication Skills: Excellent written and verbal communication skills, with a strong command of English and Maths.
• Funding Success: Demonstrated success in securing six-figure funding opportunities through written applications or bid processes

By joining our dynamic team, you will unlock the potential to advance your Business Development career through access to professional development and growth opportunities.

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

National Leaving Care Benchmarking Forum (NLCBF)

NLCBF is made up of over 130 local authority leaving care teams and aims to improve services and support for care experienced young people. At the heart of our work is our Young People’s Benchmarking Forum – ensuring that the voices and priorities of care experienced young people shape our work.

NLCBF’s main activities include running 9 hybrid events each year for leaving care professionals and care experienced young people; facilitating online events and workshops throughout the year and working to influence policy and decision makers in government and other public bodies.

The NLCBF team is made up of a core team of six people, eight sessional workers and a wider group of ‘Champions’ who are care experienced volunteers.

Job Description

The purpose of the Practice Lead role is to ensure that the National Leaving Care Benchmarking Forum remains up to date with the latest legislative, policy and guidance developments in leaving care, and stays at the forefront of best practice. The post holder will utilise this knowledge to share information, develop products and tools for members, and to deliver training, consultancy work and events to members, in order to achieve our aim of improving outcomes for young people leaving care..

The post holder will:

• Remain at the forefront of best practice and key trends in the leaving care sector.
• Work with the other Practice Lead and the NLCBF Manager to develop the policy and practice focus to support NLCBF members, leading on a number of topic areas.
• Support the running of engaging events for NLCBF member local authorities for sharing best practice, national updates and for networking.
• Work closely with the Co-production and Engagement Lead to ensure the voices of care experienced young people are shared throughout the work of NLCBF
• Actively research and develop a network of experts in the leaving care sector, fostering and maintaining these relationships so they can contribute towards achieving outcomes for the Forum.
• Actively engage with local authority members and non-members to understand their key successes and challenges, and develop strong relationships.
• Support the management of the day to day business of the NLCBF and work closely with the NLCBF Manager to ensure this provides value for money for members and makes the best use of resources.
• Provide expertise to NLCBF members, relevant Catch22 services and wider Catch22 staff and partners on practice issues and solutions for supporting young people leaving care.

This experienced helpliner will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate self-starter with the ability to prioritise their own workload whilst supporting our community.

The ideal candidate will be engaged and willing to learn with a proven track record of delivering support services within the charity sector. They will be an excellent communicator who is good at self-motivating in a remote role and has experience in building meaningful relationships with a range of stakeholders. They will also be able to multi-task on a daily basis by supporting our service users through a range of platforms.

Experience of supporting service users face to face, being able to extract data for reporting, grow existing services and the ability to deliver presentations would also to desirable.

Our client is a leading mental-health charity who has been supporting children, young people and families for the past 70 years. We are pleased to be assisting them in their search for a temporary Policy & Research Associate. The role is running until the 31st of March in the first instance and is full-time (35 hours per week) and is fully remote.

Key Responsibilities for this role include:

• Being the lead researcher and using specialist knowledge of research methods and family support services, designing a research approach and framework to develop learning in relation to family hubs and preventative services.
• Using a wide range of sources to identify and quality assure evidence and insight relevant to the development of Family Hubs and integrated family models.
• Reviewing relevant reports, papers and publications.
• Generating evidence with the regional and participation teams, including designing, planning and conducting both qualitative and quantitative research enquiries e.g. surveys, interviews and focus groups.
• Working with the wider EYP team to reinforce the triangulate insights generated into key themes that support the development of practical evidence-based guidance.
• Leading meetings with a variety of key stakeholders, shaping activity and outputs and participating in wider networks as appropriate.
• Analysing and interpreting relevant research and complex data.
• Writing and contributing to a variety of written resources e.g. case studies, website toolkit modules, reports, policy briefings and training content.
• Designing and delivering presentations to relevant stakeholders e.g. presenting findings & learning and training & workshops.
• Supporting the wider functions of the EYP department including bid writing, reports to funders and designing and monitoring evaluation frameworks.

To be considered for this position, you should possess:

• Previous experience in a similar role, preferably within a research setting.
• Demonstrable experience in translating evidence and research into practice.
• Knowledge of relevant Local Authority and Voluntary Community Sector practices.
• Excellent research skills, including research methods & design, data handling, gathering & analysis and presentation of findings.
• Ability to prioritise varying workloads and project requirements.
• Strong communication skills including verbal and written communication, specifically in translating policy, academic and clinical research into accessible resources.
• Proficient IT skills, including Microsoft Office applications and statistical software.

The position aims to start as soon as possible, requiring candidates to be available immediately or have a short notice period to be considered.

If you would like to be considered for this opportunity, kindly express your interest by submitting your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Our client is a leading mental-health charity who has been supporting children, young people and families for the past 70 years. We are pleased to be assisting them in their search for a temporary Evidence & Implementation Lead. The role is running for 3-months and is full time (35 hours per week). This role is fully remote.

Key Responsibilities for this role include:

• Leading and managing the distribution and implementation of evidence for the National Centre for Family Hubs (NCFH) programme, ensuring the production of good quality resources produced in a timely manner.
• Managing the design and implementation of the NCFH programme in local areas, identifying support needs, ensuring particular attention to equity, diversity and inclusion, and safeguarding.
• Line managing the NCFH regional implementation advisors and policy and practice advisor.
• Working with the Deputy Head to lead and manage the NCFH programme including overseeing budgets, staffing and delivery plans, problem solving and risk mitigation and reporting requirements to the Clinical Leadership Team, Executive and funders.
• Establishing and maintaining positive and strong relationships with relevant departments and stakeholders.
• Programme management of the NCFH programme, including creating and delivering work plans, identifying resources and assigning responsibilities to meet changing needs.
• Supporting the Deputy Head in organising both internal and external meetings.
• Compiling reports and guidance for both internal and external communications.

To be considered for this position, you should possess:

• Previous experience in a similar role, preferably within a charity setting.
• Knowledge of relevant Local Authority and Voluntary Community Sector practices.
• Awareness of UK policies and issues affecting the provision of health and social care services for families with young children.
• Experience with line management and engaging with colleagues.
• Ability to prioritise varying workloads and project requirements.
• Strong communication skills including verbal and written communication, specifically in translating policy, academic and clinical research into accessible resources.
• Proficient IT skills, including Microsoft Office applications.

The position aims to start as soon as possible, requiring candidates to be available immediately or have a short notice period to be considered.

If you would like to be considered for this opportunity, kindly express your interest by submitting your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

INTRAC is looking for a dynamic individual with a passion for civil society to join as Director of Fundraising and Partnerships.

INTRAC is unashamedly for civil society. We are a mission-driven, not-for-profit organisation, focused on the core belief that vibrant, diverse and inclusive civil societies are essential catalysts for a world where everyone can thrive. We believe that locally available civil society support is essential as part of the wider movement to ‘shift the power’ to enable those tackling inequality and injustice to be resilient and effective, to navigate changes in their context and contribute to long-term inclusive locally led change.  This is an exciting time for the organisation as we move from envisioning our strategy to implementing it.  

Our strategic framework, Locally Rooted, Globally Connected will guide INTRAC’s practice over the next five years, as we evolve to becoming a network-led organisation, influenced and informed by the priorities, insights and aspirations of our network members, and the networks we interact with.  Together we will work to shift how civil society support is conceived and delivered: to transform civil society support eco-systems, so that local and global organisations are supported to develop, engage with others, and do what they want to do, better, to deliver just, equitable and sustainable societies.  

The role of strategic funding is crucial to this transformative change.  We are looking for an individual who is committed to anti-racist and feminist leadership to join our senior leadership team and help drive this change.

You will have significant experience and a proven track record in developing and delivering fundraising strategy, particularly focused on trusts, foundations and philanthropy, taking a relationship-based approach to build partnerships with organisations that share similar values and vision.

You will work with the team to build our capability, partnership, systems and processes to steward relationships, develop grants and manage their delivery.  Working with our Communications Co-ordinator you will help to build INTRAC’s profile and position in line with our strategic vision and ambitions.  You will have active support from the CEO along with strong board commitment to help develop and deliver this role.

This is a part time role (0.6-0.8 FTE); initially offered as an eighteen month contract with the intention to extend should the role be successful.

We are a remote organisation, with staff working across the UK. As we become a global network we are looking at options as to how to expand our staff base in different geographies, as we believe this will benefit INTRAC and support our strategic direction.  However, we do not have a straightforward way to do this currently. Whilst we are open to considering applicants from all parts of the world we will not sponsor visa applications. If you are based outside the UK and are keen to consider one of our roles please email Jenny George to discuss details.

To apply for the role please share a copy of your CV and respond to the following three questions (word limit 750 words):

1. Build Partnerships: Please tell us about a time when you have built a long-term relationship and secured strategic funding from new funder.

2. Leadership: Please tell us about a time when you challenged current practice in an organisation and embedded a new way of working.

3. Communication: Please tell us about a time when communicated a complex issue, raising its profile and encouraging others to engage with it/act on it.

In answering, please provide as much evidence as you can, to explain:

· the Situation in which you acted,

· what you were Tasked to do,

· the Actions you took and

· the Results you achieved and

· what you learnt from the process.

Answering the questions in this way will help the short-listing panel recognise and understand clearly the combination of knowledge, skills and competencies that you bring to the role.

Application Deadline 3rd February 2025.

Provisional interview date: 11th February 2025.

*Please note this is a homebased role - homebased staff are welcome to work from any King's Trust office as they wish.

As The King’s Trust International enters its 10th anniversary year and aims to expand its reach, we have an exciting opportunity that will be pivotal in strengthening the finance function for the charity.

You will be working closely with our Senior Head of Finance and existing Finance Executive to provide support to the charity across all aspects of financial management.

With a particular focus on supporting the fundraising teams and income recognition, this role will work closely with fundraising colleagues to record, analyse and accurately forecast income for King’s Trust International and its newly established trading subsidiary.  You will lead on all aspects of management accounting for the trading subsidiary and support with the preparation of the financial statements.

Your excellent communication and interpersonal skills will enable you to build effective relationships with all colleagues across the organisation and your excellent planning and organisation skills will enable you to prioritise and multitask in this busy and multifaceted role.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave and pro rata entitlement for shared parental leave. Receive 8 weeks full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance including compressed hours and hybrid-working (part office - part home based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities available throughout the year

King's Trust International is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks (or international equivalents) in accordance with the Codes of Practice for all roles within King’s Trust International, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

In further support of a Safeguarding First approach we are signatories to the Misconduct Disclosure Scheme. The Scheme facilitates the sharing of misconduct data between employers. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.

We are committed to equitable work practices and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian, Mixed and other Ethnic candidates which are currently under-represented throughout King’s Trust International. As a disability confident employer, we will interview applicants that meet the essential criteria who have declared a disability. Please let us know if you need any adjustments at the interview stage.

Shine provides specialist support from before birth and throughout the life of anyone living with spina bifida and/or hydrocephalus, as well as to parents, families, carers and professional care staff.  Working throughout England, Wales and Northern Ireland, Shine is a community of over 14,300 members.  Together we share achievements, challenges, and information about life with spina bifida, hydrocephalus and related issues.  Shine enables people to get the best out of life. 

We are seeking an experienced, enthusiastic, ambitious Regional Fundraiser to join our team.  

In this role you will:

• Recruit, build and maintain supporter relationships with individuals, community groups, organisations and businesses across the south of the country

• Be proactive within your assigned area to identify opportunities for fundraising and raise awareness of the charity 

• Manage supporters effectively using Salesforce (CRM Database) to understand supporter motivations to provide excellent stewardship 

• Meet agreed financial targets, provide monthly financial progress reports and put mitigation plans in place for any shortfall 

• Promote Shine activities and campaigns to raise awareness and drive income

Who we’re looking for:  

We’re a successful, motivated fundraising team looking for someone to join us with: 

• Knowledge and experience of working across community, corporate, event and individual income streams, with a proven history of achieving financial targets 

• Excellent communication skills with the ability to motivate and inspire supporters and build long-term relationships 

• Excellent oral communication skills with a high degree of diplomacy, empathy and confidence 

• Ability to be a team player who can work on their own initiative to plan and manage their workload 

• Ability to effectively manage multiple and competing priorities to meet deadlines

• Excellent organisational skills with firm understanding of KPIs, targets, budgeting, and risk mitigation

• Full clean driving licence and the ability to work weekends and evenings as required 

• Preferably living within the South of England

• Good working knowledge of MS Office and Salesforce CRM database (preferred) 

In return, Shine will offer you: 

• A competitive salary 

• 35 hour working week (part-time hours considered) 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)

• Opportunity to purchase additional annual leave 

• Additional annual leave due to length of service 

• 3% pension contribution 

• Life Assurance cover 

• Broadband allowance 

• Support to learn and develop 

If you would like the opportunity to join this fast paced, expanding organisation that prides itself on making a difference to the lives of individuals with spina bifida and hydrocephalus, then we would love to hear from you!

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. For more information about Shine, please visit our website.

For an informal discussion about this role, please contact Jo Marriott by phone or email. 

To apply, please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. 

Job title Support Line Officer

Reporting to Support Line Leader

Location Remote

Hours 35 hours full time, part time job share considered

Salary £27-30k

We are seeking a remote-based Support Line Operator to join our small and friendly team, answering enquiries from kidney patients, families and carers by telephone, email and social media channels, driven to provide an excellent experience for every contact.

The Kidney Care UK Support Line provides practical information and non-medical advice for anyone affected by chronic kidney disease.

From Monday to Friday, 9am to 5pm, the Support Line is accessible by telephone, email and social media. We provide best in class information and support at the first point of contact, knowledgably responding to enquiries with care and compassion.

About you
 

We are seeking someone with experience of responding to incoming enquiries for a health or care patient support/charity helpline or patient support service.

Ability to deal professionally, calmly, and sympathetically with people affected by kidney disease.

You must have Excellent communication skills, able to engage and reassure by phone and in writing.

You will need to be confident using social media and MS Office for professional communications.

Interviewing on 19th and 20th February

Around 13,000 people have Parkinson’s in Scotland, with the condition affecting many thousands of friends and family members.  Parkinson’s is a currently incurable, degenerative neurological condition. People living with Parkinson's need and value the information, services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partners. Following an investment of £1.5 million into our community work we have the opportunity to build on the quality and reach of our community services across Scotland and the rest of the UK.

About the role

You’ll manage, coach and develop a team of eight home based Parkinson’s Local Advisers (PLAs) to deliver a high standard of service across Scotland.  You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.

You’ll work with colleagues across the wider Parkinson’s UK Scotland team to support the delivery of local priorities to reach and support more people affected by Parkinson’s. 

What you’ll do: 

• Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with optimal service practice
• Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
• Provide support and guidance to your team of advisers, including on complex casework and safeguarding cases. Occasional need to pick up direct casework at busy times/absences etc.
• Ensure appropriate staffing cover and support other teams as required

What you’ll bring: 

• Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation 
• Ability to implement reflective practice principles 
• Commitment to working principles  that empower people who use our services 
• Experience of providing health and social care information services 
• Experience of delivering a multi channel service effectively

You must live in Scotland or have plans to do so in order to carry out this role. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with supporting statements. The supporting statement should fully demonstrate how you meet all the criteria as stated in the "What you'll bring" section of the role description. Please detail how you meet each of these in your application.

Interviews for the role will be held virtually on the 6th February

The successful candidate will be required to: 

• live in the area specified, and be able to travel freely and flexibly throughout the area and occasionally further afield without reliance on public transport
• provide their own broadband service, have a confidential home space in which to work and with a minimum download speed of 2Mb 

This role will require a Disclosure Scotland check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.