It Systems Manager Jobs in UB3 5EX

About Outward

For almost 50 years, Outward has been a leading provider of high-quality support and care services to people with support needs in London. We are committed to empowering the people we support to live fulfilling lives and make positive choices. At the heart of everything we do are our core values: engaging, enabling, and empowering.

About the Role

We are seeking an experienced and visionary Head of Service, Care & Support to join our senior management team. This new pivotal role involves leading the operational delivery and growth of our Care & Support services, ensuring they are innovative, flexible, and of the highest quality.

The successful candidate will work closely with the Director of Care and Support to implement strategic objectives, manage stakeholder relationships, and oversee compliance with internal and external quality standards. You will also lead on organisational change, financial performance, and the development of services to meet the needs of the people we support.

If you are passionate about transforming lives of people with a leaning disability or autism and have a proven track record in managing care services, this role offers an exciting opportunity to make a real difference.

Key Responsibilities

• Lead the planning, delivery, and evaluation of high-quality services across Care & Support.
• Oversee budgets, ensuring sound financial performance and value for money.
• Build and maintain strong relationships with commissioners and other stakeholders.
• Develop and manage teams, fostering a culture of excellence and continuous improvement.
• Monitor quality and compliance, addressing any issues proactively.
• Provide effective line management to Area Managers and other senior staff.
• Support organisational growth by identifying and delivering new business opportunities.

Full JD is available on request.

Requirements:

Essential (E):

• Right to work in the UK.
• Ability to commute to the Outward office (N17) five days a week, if required.

• Proven experience managing high-quality services for vulnerable people.
• Extensive knowledge of care regulations, funding mechanisms, and legal frameworks.
• Strong leadership skills, with a track record of successful change management.
• Exceptional communication and interpersonal skills, including report writing.
• Demonstrable financial management skills, including budgeting and service pricing.

Desirable (D):

• Professional qualifications in care, management, or a related field.
• Post-graduate degree or diploma in a related field, such as Social Care, Leadership, or Healthcare Management​.
• Registration with a professional body in a relevant discipline (e.g., social work, healthcare).
• Experience in co-production, involving people supported and their families in designing and delivering services.
• Ability to secure grant funding or develop successful proposals for projects.
• Knowledge of trends and innovations in the care sector, including digital transformation initiatives.
• Ability to develop and execute strategies to address gaps in service provision.
• A sharp commercial focus with the ability to balance financial sustainability and quality care.

Employee Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

• Computing Scheme

• Credit Union Scheme

• Cycle-to-Work Scheme

• Death in Service Benefit

• Health Assured – Employee Assistance Programme

• Eye care Vouchers

• Flu Jab Reimbursement

• Long Service Awards

• Pension Scheme

• Purchase Additional Annual Leave

• Refer-a-Friend Scheme

• Retirements

• Loans (including season tickets and parking permit loans)

• Blue Light Card

How to Apply

If you are ready to take on this exciting leadership role and have the skills and experience we are looking for, please submit an application by following the link below:

Closing Date for all Applications is Monday 13th January 2025

Interviews will be held week commencing Monday 27th January 2025.

We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

About Us

Hibiscus Initiatives is a passionate, women-centred organisation, delivering high impact advocacy and advice services for more than 35 years to those at the intersection of the criminal justice and immigration systems. As an organisation, we have distinct expertise in working with marginalised migrant women in prison and in the community, and with detainees from all genders in immigration removals centres.

Our holistic and trauma informed approach makes a real and lasting impact on women's lives - particularly those who have experienced prisons, international and community resettlement and trafficking. 

We aim to make a difference within the criminal justice and immigration systems too by working with women and amplifying their own voices so their experience is recognised by those making policy decisions.

Hibiscus adopts anti-racist; anti-oppression, and feminist principles and believes in the importance of nurturing a diverse team who can embody these principles. 

We are committed to the wellbeing and development of our staff. We provide regular training and other learning opportunities and offer wellbeing classes and activities, clinical supervision, an Employee Assistance Program and other benefits to support staff wellbeing.

[This post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010]

About the Role

We are now recruiting for a dedicated Through-the-Gate Project Worker to join our Criminal Justice and Detention Services team. This role will provide specialist support to migrant women being released from prison or detention into the London area and beyond.

The Through-the-Gate Project Worker will act as the main point of contact for referrals for women being released from prison or immigration removal centres. The role will involve managing a caseload of up to 15 migrant women who are in contact with the criminal justice system and / or under immigration restrictions, helping them to prepare for release and supporting them to resettle in the community afterwards.

The successful candidate will be responsible for developing and maintaining effective working relationships with statutory, partner and other voluntary organisations to maximise provision of support for women being released from prison/detention. The post-holder will also work as part of Hibiscus’ Safe Homes for Migrant Women project team, to improve provision of safe and secure housing for Black and minoritised migrant women.

[Please note: Successful candidates will need to have been resident in the UK for a minimum of 3 years to ensure the clearance process is authorised. The post holder will be subject to checks by the Disclosure and Barring Service and HMPPS security vetting]

Salary 
£26,500 - £31,000*

*Starting salary negotiable up to the mid-point of the band, depending on experience

Team
Criminal Justice and Detention Services

Duration
Fixed term contract to March 2026 (with potential to extend)  

Hours
Full-time (35 hours per week)

Location
Hibiscus Head Office, London with frequent travel to and work from prisons and detention centres

About You

We are particularly keen to attract talent from Black and minoritised communities and those with lived experience of immigration and/or the criminal justice system.

The successful candidate will have significant experience working directly with women affected by the criminal justice system, the immigration system, or violence against women and girls. Experience working in a prison or detention setting would be an advantage.

They will be able to demonstrate trauma-informed, gender-responsive practice and maintain clear boundaries with clients; managing challenging behaviour with empathy. The successful candidate will have experience of working in partnership with statutory and non-statutory organisations, and proven ability to engage and influence a range of stakeholders.

They will demonstrate a commitment to Hibiscus's ethos aims and objectives, including having an intersectional and anti-racist approach to the work and a comprehensive understanding of one of more of Hibiscus’ key work areas; criminal justice, immigration and migrants’ rights, racial justice, and/or VAWG and gender justice.

Da'aro Youth Project is looking for a dedicated Office Administrator to help us provide essential support to unaccompanied asylum seekers and refugees from the Horn of Africa. In this key role, you’ll be a vital part of our dynamic team, ensuring smooth operations, managing records, and contributing to the growth of our programmes that empower young people across London. This is a unique opportunity to provide essential administrative expertise to an organisation that advocates for change and creates a welcoming environment for young refugees and asylum seekers in London. 

HR & Office Administrator

Hours: Part-time, 21 hours a week

Salary: £35,418 - £39,146 (pro rata)

Contract: Permanent

Location: London (with hybrid working options)

 Are you an organised, detail-oriented professional passionate about HR? Join CPAG as an HR & Office Administrator and become a vital part of our mission to end child poverty in the UK.

We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply download the HR & Office Administrator job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at the email address listed in the application pack.

Closing date for applications: 9am, Friday 17th January 2025

Interview will be held on: Week beginning 27th January 2025

Operations Administrator 

Job titleOperations Administrator PurposeTo support the Operations, IT, HR and Security Management functions of the organisationResponsible toAssociate Director, Finance and Operations Responsible forN/A Working withAssociate Director, Finance and Operations, HR and other RedR UK Programmes staff, colleagues in other departments and stakeholders as necessary.
LocationLondon, UK, Hybrid with at least 2 days from officePostFull timePeriodPermanent, opportunities for career progression Grade1.1SalaryGBP 25,937

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

ABOUT THIS ROLE 

We are looking for a passionate and self-motivated individual to join our Operations Team. In this role, you will report directly to the Associate Director of Finance & Operations and contribute to the efficient oversight of our operational and administrative functions on a daily basis. Demonstrating exceptional time management and organisational capabilities, you will exhibit the capacity to produce high-quality work, even in demanding situations. Your attention to detail will be paramount, allowing you to navigate multiple priorities successfully while fostering clear communication within the team. 

JOB DESCRIPTION 

MAIN DUTIES, RESPONSIBILITIES and ACCOUNTABILITIES: 

• Provide administrative support to the Operations, IT, HR and Security Management functions of the organisation, supporting a positive and healthy working culture across the organisation.

• Identify opportunities for process improvement within the Operations, IT, HR and Security Management functions.

• Support our organisational systems, from Office 365 to Salesforce, ensuring the organisation becomes more efficient and effective in how it works.

• Maintain accurate operational records using organisational systems and support colleagues on maintaining clear and updated records, ensuring data integrity and accessibility. 

• Support the update, roll-out and dissemination of our organisational policies and procedures. 

• Support a range of office, legal and administrative tasks as necessary, coordinating suppliers, contracts and organisational subscriptions. 

• Act as first port of call for all external communications, including general email, post and telephone enquiries, as well as communication with external suppliers, in a timely and professional manner.   

• Leads the logistics & IT arrangements of internal meetings (All Hands Meetings, Quarterly Team meetings, Board meetings, and others) under guidance.

• Tracks and reports on operational & CEO-related expenditures under guidance.   

• Supports in any other task as required by their line manager, CEO or board members. 

PERSON SPECIFICATION 

ESSENTIAL 

• Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines with attention to detail to the highest quality and within deadlines, and track information and progress.  

• Prioritisation & Deadline Management: Proficiently prioritising tasks and managing deadlines to ensure timely completion of assigned responsibilities. 

• Use of technology – familiarity with Microsoft Office package, especially SharePoint, Teams, Word, Excel and Power Point;

• Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.   

• Team player – Experience of working successfully within a team environment and of building relationships with various teams. 

• Communication – Good interpersonal communication skills and self-awareness, able to communicate with colleagues and other stakeholders from diverse cultural backgrounds. Excellent writing skills. 

• Attention to Detail- Exceptional attention to detail encompassing meticulous oversight of documentation, compliance, and resource management to ensure operational precision, efficiency, and proactive problem-solving. 

DESIRABLE 

• Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.

• Analytical Skills – Analytical skills with the ability to accurately record and extract data. 

• Knowledge of Salesforce or similar CRM systems, knowledge of MS Planner or similar project management systems; 

• Experience in event planning and management. 

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (10th January 2025).

Are you passionate about equality of access to education for people seeking asylum and refugees?

Access to education is transformative. The people we work with tell us that university is how they will rebuild their lives after being forced to flee conflict or persecution. Yet refugees and people seeking asylum in the UK face significant challenges in accessing higher education, including restrictive policies, limited financial support, difficulty navigating the complex university system, and a lack of adequate information and guidance. 

We are looking for a dedicated and skilled individual to lead our work on improving access to higher education for refugees and people seeking asylum. In this role, you will empower activists, collaborate with universities, and drive sector-wide change to ensure that more refugees can access life-changing opportunities at university.

You’ll need excellent knowledge of the challenges facing refugees in the UK, particularly around access to higher education, as well as experience working in or with the higher education sector. You’ll also bring excellent communication and relationship-building skills, ideally a proven track record in policy or campaign work. Highly organised and motivated, you’ll be comfortable working independently and collaborating flexibly within a small, dynamic team.

If you’re committed to breaking down barriers to education and making a tangible difference, we’d love to hear from you.

Other information:

• We will consider remote work or job share requests - if interested please include details in your application

• We are proud to be a member of the Experts by Experience Employment Network which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.

  
  
   

Brent Food Bank can only function effectively with a core of volunteers and links with agencies in Brent.  As the Food Bank becomes busier and as its services grow the Development Lead will be responsible for promoting engagement and development of our referral agencies, enhancing the processes within the foodbank, leading one session per week and some fundraising working with the committee and other paid staff. This is a diverse role for someone with a hands on approach and will be supported by the manager and other team members.   

 The Operations Officer is integral to the smooth functioning of Action Tutoring’s daily operations, providing essential logistical and administrative support while serving as the initial point of contact for external stakeholders. The Operations Officer plays a key role within the Operations team by managing inquiries received via the Action Tutoring phone line and inbox and supporting the broader organisation by overseeing logistical arrangements with the Operations Manager. This includes travel and accommodation logistics, diary management, event support, resource management and office space coordination. The role involves collaborating with others, including working closely with IT service providers to ensure seamless service delivery and with the HR team to complete administrative processes for new starters and leavers. Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility.

Please read the attached job description and job pack for more information. 

Job title: Senior Partnership Manager

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month

Salary: £42,000 - £46,000 (London), £39,000 - £43,000 (Manchester, Birmingham)

Hours: 5 days per week (37.5 hours), open to flexible working arrangements

Contract: Permanent

Overall purpose:

The main purpose of the Senior Partnerships Manager role is to lead on the delivery of first-class account management and development of corporate partnerships that maximise impact and income for Breaking Barriers. The role has line management responsibility to Partnership Managers who are responsible for the delivery of their portfolios and projects to drive the team’s strategy. 

Working closely with the Director of Income & Engagement, Head of Corporate Partnerships, and other Senior Fundraisers, you will be responsible for launching and retaining partnerships, deepening relationships and identifying opportunities for growth. This will include the planning, testing and implementation of new corporate partnership ideas and initiatives to help Breaking Barriers in its mission.

The successful candidate will have experience managing and/or securing complex five and six figure partnerships and a proven record achieving significant account growth and retention targets. You will deploy your influencing skills and ability to build profitable relationships to great effect as you take a leading role identifying and nurturing future strategic partnerships. Ideally, the successful candidate will also have line management experience and the ability to develop talent within the team. An understanding of the HR & Talent Development and/or CSR spaces would be advantageous.

Role Summary:

• Work with the Head of Corporate Partnerships and other Senior Managers to ensure the successful delivery and continued growth of our corporate partnerships and business development strategies at Breaking Barriers
• Manage a portfolio of strategic partnerships, and support the wider Partnership Management team to deliver on their key partnerships and maximise value
• Drive growth at Breaking Barriers through identifying and developing opportunities for additional income from existing partners, and by proactively engaging new business prospects
• Provide leadership to line reports, encouraging their professional development and the growth of their partnerships
• Lead on developing and driving forward the Business Behind Refugees movement as a key business development and partnership development tool
• Represent the Corporate Partnerships team as a senior fundraiser, utilising expertise and relationship skills to advocate both internally and externally
• Ensure timely and accurate data collection and reporting on corporate partnerships income
• Work with the Head of Corporate Partnerships to develop and implement effective policies and procedures for demonstrably successful corporate partnership account management

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Saturday 4th January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Are you passionate about shaping the future of mental health support? Strides Highbury Counselling Centre is searching for a dynamic Clinical Placement Manager to lead and nurture our honorary counsellors and ensure compassionate, high-quality care for our clients.

This is your chance to make a real difference, driving impactful counselling services while mentoring the next generation of therapists.

Why Strides?
We bridge the gap in mental health services, offering affordable, long-term counselling to those who need it most. Join us in creating a safer, brighter future for individuals and communities.

What You’ll Do:

• Recruit, manage, and support our talented team of trainee counsellors.
• Oversee client services to ensure excellence in care.
• Collaborate on clinical policies, safeguarding, and service development.
• Build strong relationships with training organisations and supervisors.

About You:
You’re an experienced counsellor or psychotherapist (450+ hours), with a deep understanding of psychodynamic modalities and ethical frameworks. You’re organised, proactive, and passionate about making a lasting impact in mental health services.

We have a wonderful opportunity for a dynamic and experienced Head of Finance and Operations to join our team. As a Head of Finance and Operations, you will play a crucial role in leading and driving excellence in Finance processes and procedures, HR, Governance, Operations, Property and IT.

You will have a strong eye for detail and an ability to interrogate data.

You will have a proven experience in leading teams, optimising processes and driving growth.

You will be an aspirational leader who can guide Harington’s strategic and enduring business plans into the future.

Who we're looking for

We are seeking a proactive, adaptable, and creative individual with a detailed understanding and experience of working within youth-based community and faith groups across the UK. The ideal candidate will have outstanding verbal and written communication skills, experience in stakeholder engagement, and the ability to work both autonomously and as part of a team.

You will have experience in developing and delivering training, a strong understanding of IT applications (especially MS Word, Excel, and PowerPoint), and a proven track record of driving projects to achieve agreed outcomes. You should be highly organized, self-motivated, and possess excellent networking skills.

Main role & responsibilities

In this role, you will be an active member of our programmes team and will work across our portfolio of programmes. You will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. You will recruit suitable delegates to workshops, working closely with a range of organisations and families.

You will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events. You will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements. 

We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented  backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.

POST: CYP Autism Hub Manager (Barnet)

LOCATION: Barnet CYP Autism Hub – 858 Finchley Road, Barnet, NW11 6AB

SALARY: £34k-35k

HOURS:Full time (37.5 hours), flexible with occasional weekend and evening work

Reports to: Hub Service Manager

Direct Reports:  Hub team: 2 Hub coordinators + 1 admin/ receptionist

About Resources for Autism (RfA)

We have been around since 1997 when we started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then, Resources for Autism (RfA) has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.5m per year. Our mission is to support and enable autistic people to live happy and fulfilling lives. We want to change society’s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. We are a values-driven organisation which employs values-driven people who want to make a difference. Our values are: Inclusion, Creativity, Compassion, Courageousness and Expert. You will play a vital part in ensuring that we can resource and sustain this amazing work.

Our Services

All of our services across children and adults and parent/carers, mirror the wider organisational mission of providing safe, fun and meaningful support that enables personal development. We provide this support by ensuring our staff are skilfully trained, meet the highest safeguarding expectations and are encouraged to develop and upskill throughout their career with Resources for Autism.

The Role

Resources for Autism has been providing services from 858 Finchley Road for many years and now working in partnership with the London Borough of Barnet are excited to be establishing the space as an Autism Hub for Children and Young People (CYP). The vision of the hub, is to create a welcoming, safe, neuro-affirmative place where autistic people and those who love and care for them can access the support and social opportunities they need at the right time, enabling them to live their best life. It will also be a place where professionals can connect, collaborate and learn ensuring services are joined-up and effective.

The service will offer a range of support to parents and carers and children and young people with autism in Barnet. The service offer could include:

- Advice support and signposting to the autism community pre and post diagnosis

- Weekly drop ins

- Social groups for autistic young people and those who love and care for them.

- Calendar of monthly workshops on specific issues addressing the needs of parent carers/ adults

- Behaviour surgeries for parents

- Autism Training to partner organisations

The Autism Hub Manager is the lead role of this project who will be responsible for certain elements of its direct delivery, managing partnerships and coordinating key professionals and maintaining responsibility for the building/ venue day to day. You will have a small team of Hub Support Workers who will work under your supervision in order to deliver the service/ support as necessary and an administrator. You will work closely with partners and service users to ensure a co-production approach is taken, ensuring that the voice of autistic people is rooted in every element of the project from inception to implementation to evaluation.

We are looking for a values-driven candidate with previous experience of managing projects, managing a venue, advanced knowledge of autism and ability to flex their communication style to meet the needs of the people who use our service, their families, our staff and our volunteers.

You will have a great team of people around you and the opportunity to lead a new and innovative wellbeing project which will make enhance the offer for the Autism Community of Barnet.

Main Responsibilities:

· Overall responsibility for managing this service by ensuring all elements of it are carefully planned, delivered and well communicated across all stakeholders (staff, service users, commissioners, professionals)

· Coordinate time tables of dropins, activities, workshops and other service delivery areas.

· Oversee and manage the general usage of the building, including room usage and room/ desk bookings.

· Take responsibility for the premises, alongside RfA staff, to ensure high standards and requirements are met re: H&S, facilities, fire, first aid and other building related duties.

· Deliver occasional elements of direct support.

· Ensure suitable promotion and advertising of the service to families, autistic individuals and professionals in Barnet ensuring that it reaches the right people.

· Possible occasional home visits to make assessments and match people to relevant group/ service.

· Ensure a co-production approach is taken capturing views and opinions of experts by experience to influence the shape and direction of the service.

· Line-manage Hub Access Officers and sessional staff who will work in the Hub offering guidance and support and 121’s.

· Ensure a good link to other services within RfA and provided by other local agencies to ensure efficient working, minimal duplication and proactive joined up working.

· Work with Marketing to design any materials needed to promote the hub, it’s activities and ensure people can sign up to any training/ workshops that are offered.

· Ensure effective monitoring and evaluation of the project and services delivered within the project capturing and measuring outputs and outcomes and ensuring the project is reviewed on an ongoing basis. Ensure results are communicated to commissioners at regular intervals.

· Work with the wider Resources for Autism teams including colleagues in Behaviour, People Team, Finance and Fundraising, contributing meaningfully to the future direction of RfA.

· Undertake training and development necessary to develop in your role as an autism specialist.

· Conduct thorough risk assessments of the building, all events and activities and maintain confidentiality at all times.

· Uphold and adhere to the values of RfA at all time.

· Ensure there is always compliance with RfA’s safeguarding policies and procedures.

· All staff are expected to promote equality in the workplace and in our services.

· Undertake any other duties asked of you that are commensurate with your grade.

Flexible working:

Some occasional evening and weekend work will be required.

Person Specification

Skills and experience

Essential

Previous experience (minimum three years) of working with autistic individuals and families

Minimum of 3 years post qualification children, young people and families work

A recognised qualification in health and or social care relevant to this role.

Previous experience of managing staff/volunteers and a management qualification

Experience of managing/ coordinating a venue/ building including robust understanding of H&S policies

Previous experience of working within a coproduction lens

Experience of running groups with autistic young people/adults and/or parent/carers

Values driven and with a passion to make a difference to the lives of those whose voices are often marginalised.

Experience of how technology can be used to support more people is a bonus but not essential.

Excellent communication skills (written and verbal) adaptable to different populations including colleagues, external professionals, service users, families, volunteers, donors

Knowledge of the local services in Barnet

Excellent understanding of autism and behaviour support

Excellent organisational and prioritisation skills

Neuroaffirmative approach to autism with demonstrable passion to work with autistic community.

Good understanding of Safeguarding (Level 3 or DSL) and knowledge of the DOH Guidance, Working Together To Safeguard Children and the Assessment Framework

Proficient with Office 365

Ability to conduct risk assessments

Ability to work flexibly with occasional evening/weekend availability

Self-starter and able to work independently using own initiative

Nonjudgemental, compassionate

High level of competence in written and spoken English and numeracy

An understanding/ awareness/ or lived experience of autism

Knowledge of Childcare legislation and relevant guidance, regulations and standards of best practice

Knowledge of social services departments in relation to children and families.

Standard skills expected of all staff

Excellent communication skills (written and verbal) adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors

Strong organisational and prioritisation skills

Good understanding of Safeguarding 

IT skills: proficient with Office 365

Self-starter and able to work independently, using own initiative

Non-judgemental, compassionate

Training in the Children’s Act and Child Protection is also required however this could be provided if a strong candidate meets all the above criteria.

Confidentiality

You will have access to confidential information concerning families and other service users and will be required to maintain confidentiality at all times.

Staff Benefits

90% of our staff say that Resources for Autism is “a great place to work”.

Not only will the work you do ensure we are making vital differences and inspiring others, but our other benefits also include:

· flexible working patterns with the option to work in a hybrid way (only available for some roles)

· 25 days of leave (pro rata for part time roles) each year plus bank holidays and an additional 3 days with 1 being your birthday and 2 further celebration days

· access to ongoing training and progress in the areas that interest you

· access to our wellbeing initiatives and an Employee Assistance Programme

· enrolment on to our pension scheme

· a supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people

· Free tea and coffee on site

· Free on site parking in west midlands. Please note London has very limited options

· Statutory sick pay for all staff except zero hour contracts

Application process:

To apply, please send a one-page covering letter and your CV to our current Head of People via email.

To discuss the role informally, please email us. 

We particularly welcome applications from global majority candidates, LGBTQIA+ candidates and disabled candidates, because we would like to increase the representation of these groups at Resources for Autism. We want to do this because we know greater diversity will lead to even greater results for our community. 

As you would expect, we are a neuro-affirming employer, with a strengths and rights based approach to neurodiversity which affirms neurodivergent identity – we don’t want to “fix” or “cure” autism, and we don’t see it as a “disability” however we do recognise it can be “disabling”. We are working to improve the ways in which we recruit and support neurodiverse employees and those with lived experience of neurodiversity. 

RfA is a Disability Confidant employer and candidates who meet the minimum essential criteria, that have a disability will be guaranteed an interview. 

Deadline for applications: 8th January 2025

Interviews:  week beginning 20th January and 27th January

Position: Volunteer Engagement & Communications Manager
Type: Full-time (35 hours a week), Fixed Term until 27 February 2026
Location: Office-based in London with flexibility to work remotely
Salary: £39,717* per annum plus excellent benefits
Salary Band and Job Family: Band 3, Charity

*You will start at our entry point salary of £39,717 per annum, increasing to £42,199 after 6 months service and satisfactory performance and to £44,681 after a further 6 months.

An immediate start from February 2025 is desirable.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

Please note this is a fixed term contract until 27 February 2026

We are looking for an experienced individual who can lead a team and provide high quality communications and engagement activities to volunteers and volunteer managers through a time of change.

You will be expected to lead the Volunteer Engagement and Communications team, ensuring that we have a high-quality programme of engagement, communication, learning and development across our volunteer community. 

We are currently going through a programme of transformation to implement a new Volunteer Management System and transform the services and support we provide to the MS community. This includes how we deliver our services across our central offer, and in the regions and nations and in the MS community. It will also involve innovating our services to offer more choice and support, allowing us to reach more people than ever before. We understand our volunteers and this role are integral to the success of this change.

Closing date for applications: Monday 6 January 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.