It Support Volunteer Volunteer Roles in New Delhi, Delhi

Do you use technology on a regular basis for work, study, or daily life? If so, it is likely that you have the needed skills for this role! Help people to stay connected, improve their financial health, employability, and learn how to access much needed services and resources online! You will make a positive difference to bridging the digital divide, empowering others to gain knowledge and confidence in using technology!

What you will be doing

• Supporting the group to gain digital skills and knowledge on a computer, tablet and smart phone via group sessions
• Supporting the group to use digital apps, emails, search the internet, online shopping and set up online accounts
• Supporting the group to learn the skills to keep in touch with family and friends, such a video call and messaging
• Discuss with the group what they would like to achieve in the sessions

The skills you need

• Confident using digital skills
• Willingness and interest in facilitating one to one and group session on basic digital skills
• Good communication skills
• Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
• Calm and patient approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

At Doorstep Library, we’re dedicated to bringing the magic of books and the joy of reading directly into the homes of children who need our support.

With 1 in 4 children in the UK leaving primary school unable to read or write properly, we recruit and train in-person and online volunteers to introduce children from under-resourced areas to the pleasure of reading.

What’s Involved?

As a Doorstep Library reading volunteer, you’ll visit the same families via Zoom every week with eBooks to share with the children and encourage their love of reading.

You will:

• Handpick eBooks from our online portals based on the children’s age, interests, and reading level
• Join families via Zoom with your volunteer partner for 20-minute reading sessions  
• Make notes after the session to keep track of how the child/ren are progressing

Our unique home-based approach allows our volunteers to build trusting relationships with families, helping them to connect with the community and equip them with the skills they need to succeed later in life.

When and Where?

You can be based anywhere in the UK to become a Doorstep Library online volunteer.

• Time commitment: One evening a week (Regular Volunteer), one evening every other week (Semi-Regular Volunteer) or once every 3 weeks (Stand-In Volunteer) during school term times
• Hours per week: 2
• Days: Our projects run on Mondays, Tuesdays, or Thursdays from 4:30pm – 6:30pm

Skills/Experience Needed

• Be able to make a regular weekly commitment or once every 3 weeks for a Stand-In Volunteer during school term time
• Be compliant with our safeguarding procedures, complete an Enhanced DBS, Child Barred List check, and provide 2 references
• Enjoy spending time with children and believe in education for all
• Have comfortable fluency in English
• Be non-judgmental and respectful of a variety of lifestyles and children’s learning
• Have excellent communication skills – be able to listen to families and communicate effectively with Project Leaders (including via text/emails/calls with Doorstep Library staff)
• Be confident using technology – for connecting with families via Zoom and completing records
• Be organised – be able to multi-task in a multi-faceted role comprising of much more than solely reading to children
• Be reliable – always attending a pre-agreed session and giving plenty of notice in advance of absences
• Be friendly – to build good relationships with families, your volunteer partner and the rest of the team
• Be confident – to lead the session or mentor a new volunteer
• Be patient, persistent and flexible – tailoring your approach to each family’s needs

Doorstep Library is committed to safeguarding and promoting the welfare of children, young people, and all those it comes into contact with. All volunteers undergo rigorous safer recruitment processes including specified interview questions, a DBS check, and the collection of written and/or verbal references.  Safeguarding training is a mandatory part of the induction process for all volunteers, and they are expected to always adhere to our safeguarding policies and procedures.  

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers in the Crawley, Reigate and district area
• Planning fundraising events and activities with your team
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• There may be opportunities for your activities to be fully remote and/or admin based if you'd prefer.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Great people skills and the ability to bring out the best in others
• Excellent organisational skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Fine-tuned communication skills and a passion for engaging with people within your local community
• Basic IT skills to use Cats Protection systems - training and support can be provided
• Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Are you passionate about Nursing, Social Work, or Community Development? Join Marie Curie as a Companion Volunteer and gain invaluable experience while making a meaningful impact.

As a Companion Volunteer, you'll provide one-on-one companionship and support to individuals with terminal illnesses and their families across the UK. Your dedication will not only enrich lives but also offer you a profound sense of fulfilment and professional growth.

Marie Curie is excited to launch our Companions in the Community Service, supporting individuals in their final year of life within care and nursing homes across Surrey. This pioneering service will complement the vital work of our Nursing Team and local community services, offering compassionate end-of-life care to patients and their loved ones.

Why You'll Love This Role:

• Make a real difference and provide crucial emotional and practical support to those with life-limiting conditions.
• Enhance your skills in a supportive charity environment and connect with professionals in the healthcare sector.
• Engage with residents through regular visits, facilitate heartfelt conversations, and offer tailored support as needed.

Your Role as a Companion:

• Engage with residents by regularly visiting care homes to interact with and uplift residents.
• Create spaces for meaningful conversations about what truly matters to them.
• Offer support and provide companionship to those who are actively dying and assist with tasks like Advance Care Plans or ongoing needs.

Skills and Experience we’re looking for:

• Passionate and Empathetic with a genuine desire to support others during their end-of-life journey.
• Local Knowledge and/or residency in the Surrey community.
• Strong communication, active listening skills and the ability to build rapport.
• Basic IT skills for handling documentation and communication.

What You’ll Gain:

• Develop and refine your abilities in a charitable setting.
• Receive comprehensive induction, training and support.
• Connect with professionals and volunteers across the charity and healthcare sectors.
• Experience the profound satisfaction of making a difference in people’s lives during a crucial time.

What We Ask of You:

• References and Documentation: Provide two non-family references and relevant identification documents.
• Commitment to Training: Adhere to all charity policies, complete induction and role-related training.

At Marie Curie, we are dedicated to safeguarding and promoting the welfare of patients and their families. We value diversity and are committed to treating all volunteers with respect and fairness.

Ready to make a difference? Join our team as a Companion Volunteer and contribute to a compassionate and supportive community.

Role Title: Graphic Designer

Role Purpose

Quilombo UK is looking for a Graphic Designer to join the team. Quilombo UK is a not for profit social enterprise that challenges people to think differently and bridge gaps between communities, with the aim of building a culturally rich society, where differences are accepted and celebrated. As chosen among 160 other organizations to work in collaboration with the Home Office on the “Building a Stronger Britain together” project, you will be joining a team, which not only supports the community but also stands up to extremism in all of its forms.

Quilombo UK works in collaboration with QMC Capoeira School, giving you the chance to support QMC Capoeira which is one of the most awarded Capoeira Schools in UK (UK Coaching Awards, Gillette Sports Awards, Kingston Council Sports Awards).

By joining QuilomboUK you will be supported and guided by experienced staff and volunteers, who are willing to share their skill set and will provide you with great opportunities for development in many different areas.

Ideal candidates will use their passion to promote Quilombo UK and raise its profile, while attracting new members. They should create engaging and on-brand graphics for a variety of media.

Main Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colours and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Essential Skills

• Proven graphic designing experience
• A portfolio of illustrations or other graphics / CV
• Familiarity with design software and technologies (such as Photoshop, Illustrator, Adobe Suite)
• Flexibility and openness to work on a variety of tasks
• Focused, organised and able to prioritise and execute tasks independently
• To show professionalism at all levels and in all environments
• Strong team player
• A keen eye for aesthetics and details
• Excellent communication skills
• Degree in Design, Fine Arts or related field is a plus
• Must be UK resident

Desirable

• Committed to working with the community with a passion for helping others less fortunate

Job Type: Volunteer

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers in the Horsham and district area
• Planning fundraising events and activities with your team
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Great people skills and the ability to bring out the best in others
• Excellent organisational skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Fine-tuned communication skills and a passion for engaging with people within your local community
• Basic IT skills to use Cats Protection systems - training and support can be provided
• Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Thank you for your interest in joining the Podcast Team at the International Humanity Foundation (IHF)! We are seeking creative, passionate, and skilled individuals to join us in producing meaningful and impactful podcast episodes that support our mission of providing education to underprivileged children.

Role Requirements
As a Podcast Team Member, you will:

Assist in planning and organizing podcast episodes.

Write engaging and compelling scripts for our episodes.

Edit and enhance audio recordings to meet high-quality standards.

Host or co-host podcast sessions with professionalism and enthusiasm.

Collaborate with other team members to brainstorm creative ideas for content.

Skills We Value

Excellent communication and storytelling abilities.

Basic knowledge of audio editing software (e.g., Audacity, Adobe Audition).

Experience in hosting or public speaking is a plus.

Ability to work collaboratively in a team environment.

Creativity and attention to detail.

Benefits of Volunteering with IHF
By joining our podcast team, you will:

Gain valuable experience in podcast production, scriptwriting, and hosting.

Develop and refine your audio editing and storytelling skills.

Expand your portfolio while contributing to a global cause.

Work alongside a passionate, diverse, and creative team.

Make a real difference by amplifying the voices of those in need and sharing inspiring stories.

Receive a certificate of recognition and appreciation for your contributions.

About IHF
The International Humanity Foundation is a nonprofit organization dedicated to providing education to underprivileged children worldwide. Through innovative programs and creative outreach, we aim to inspire change and bring communities together.

If you are passionate about storytelling, creative media, and making a global impact, we encourage you to apply!

We look forward to welcoming you to the IHF family and collaborating to create stories that matter!

Sincerely,
International Humanity Foundation

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers 
• Planning fundraising events and activities with your team in the Swale area ME9, ME10, ME11, ME12, ME13
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Great people skills and the ability to bring out the best in others
• Excellent organisational skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Fine-tuned communication skills and a passion for engaging with people within your local community
• Basic IT skills to use Cats Protection systems - training and support can be provided
• Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

Remote Family Support Volunteer – Live Chat

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Organisational values:

Mission: We build better family lives together.

Vision: Families should have access to active support and understanding. 

Values: Trustworthy, Compassionate and Collaborative

Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.

Supervised by: The Shift Supervisor

 Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:

·Provide emotional support to family members via our live chat service

·Use the Family Lives support model and tools to provide an empathic responses

·Ensure that all service users receive a high quality experience

·Sign post users to other agencies for information and additional support

·Complete conversation data records

·Alert the shift supervisor to any difficult situations

General: Volunteers should be willing to:

·Attend the relevant volunteer training

·Maintain confidentiality and adhere to the other policies and procedures of the organisation

·Participate in regular support, supervision meetings and learning sessions as agreed

For home based volunteers only:

·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home

·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties

 Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.

Location: working remotely from home

 You need to be a UK resident

Supervision and Support:

·Supervision during shifts

·Debrief after every shift

·1 to 1 supervision every 6 months

·Staff available outside of shift within office hours

·Annual review

The Benefits of Volunteering:

·Satisfaction in making a real and lasting difference to families who are struggling

·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience

·Being part of a team of Family Lives volunteers and staff

·Personal development

·Opportunities to meet and interact with a wide range of people

·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre

·Flexible hours

Volunteer Person Specification. We are looking for individuals who:

·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role

·Have an ability to respond empathically to emotional content

·Good written and verbal communication

·Have good keyboard skills and IT skills, with a minimum of 50 wpm

·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting

·Have a fluent, descriptive and expressive use of English

·Can remain open minded and non-judgemental

·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures

·Willing to commit to attending regular supervision and support sessions

·Willing to work as part of a team

·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.

Typing Task Prior to Application for Live Chat

Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute. 

Please take a screen shot and send it across with your application

You can have up to 3 attempts and decide which result you would like to forward as part of your application

Typing task

Go to the website typingtest

You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).

We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.

January 2025 training dates:

Module 1 – Wednesday 22nd January

Module 2 – Wednesday 29th January

Module 3 – Wednesday 5th February

Module 4 – Wednesday 12th February

Module 5 – Wednesday 19th February

10am to 2pm

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

NEW VOLUNTEER TEAM NEEDED! A DYNAMIC AND DEVELOPING MENTAL HEALTH CHARITY URGENTLY SEEKING VOLUNTEERS. HELP FORGE THE BEST MENTAL HEALTH COUNSELLING SERVICE

Evolve Counselling is … changing. Over the next year we have an ambitious programme to meet a large and growing demand for professionally-delivered talking therapies. We have plenty of volunteering opportunities for you. Bring your skills and experience to help us, and in return be part of an empowering community - where you can thrive in a rewarding project. Build your CV! Try something new! Put your spare time to use! Revive your career skills! Do life-enriching work helping others! All roles are flexible hours, working remotely with full IT support.

Exciting and absorbing NEW volunteer job roles

Projects Support . Secretarial tasks supporting the Trustee Board: Scheduling meetings, preparing agendas and board papers, taking minutes, keeping records, monitoring compliance  with legal and contractual rules, etc. Admin support for CEO: Arrange external meetings, attend planning sessions and produce notes and minutes, schedule key business events, and keep diaries up to date. General office administration: Keeping records, directing calls and messages, maintaining files and building the business ‘memory’. We are looking for a highly efficient organiser, someone used to routine and fine detail, with good IT skills.

Finance Controller or Finance Assistant. Finance tasks supporting our growing charity, working with our external Book Keeper, outsourced payroll service, and the Board Treasurer. Tasks include producing monthly reports and stats for the Board, for funders and fundraising bids. Monthly financial reporting including monitoring of income and expenditure, variance analysis and cashflow forecasting, monthly management accounts, and annual financial statements - charity income and expenditure, balance sheet, P&L. Supporting annual budget setting, and assisting when data is required for grant submissions. You will ideally be, or have been, a chartered, AAT, or qualified-by-experience accountant, have Third Sector knowledge, and have an interest and passion  for charitable enterprises.

Communications and Media Coordinator or Assistant. We are looking for help to communicate much much better with counselling clients, funders, our own “Counselling Community” of therapists, and the wider voluntary sector across our large area. You’ll be writing news stories, success ‘profiles’, publicising regular and special events, and driving social media and the web  - building the brand for Evolve. This job will be great  for a pro-active social media “story teller”, looking to build their own profile by ‘owning’ this new area of Evolve’s work. You’ll need to be creative, organised, and literate, with a very self-motivated  approach. A background in PR, marketing, social media or news will be great for this role.
 

Marketing and Fundraising Specialist or Assistant. Help us to grow our client numbers, improve the service, generate a development fund for new innovations, and get our name in front of sponsors, donors, and other charity project funders. In this demanding but hugely rewarding new role you will be in at the beginning - creating campaigns, researching and writing bids, and working with our communications and media volunteer to build and promote compelling fundable projects.

About Evolve Counselling. Evolve Counselling is a long-established charitable social enterprise, providing low cost, affordable or funded mental health counselling to adults in Cambridgeshire and surrounding counties. Our counselling community is made up of 50 – 60 qualified self-employed practitioners, working part-time. We deliver talking therapies to adults – online and in person. Our service delivers around 500 counselling sessions per month to a broad range of individuals, many of whom would not otherwise be able to access counselling support. Evolve also provides supervision, reflective practice, critical incident support and mental health awareness and related training to organisations and businesses large and small.

The purpose of the helpline is to provide comfort and support to service users experiencing difficulty in managing their condition – be that physical, mental or emotional support. The Helpline Volunteer role is key to delivering this mission as the primary call handler for service users. 

Are you passionate about making a difference in the lives of people? Join our team as a Helpline Volunteer and support the launch of our groundbreaking pilot helpline service! Funded by The National Lottery Community Fund for one year, you'll play a pivotal role in bringing to life the charity’s ambitious new pilot helpline service - the first of its kind across the UK.

Working alongside a dedicated team to drive forward our mission and make a real impact in the Degenerative Cervical Myelopathy (DCM) community, you will be involved with a great charity team in a position where they will be able to help establish a new service that will greatly help many people across England. 

                                                                                  Role Overview

The Helpline Volunteer will:

• Handle calls from service users, providing an empathetic and supportive approach at all times

• Participate and engage in all necessary training to build knowledge of DCM

• Participate and actively engage in peer-to-peer learning sessions 

• Take ownership for personal learning and development to build knowledge and skills that will enable them to support service users

• Conduct themselves in line with the expectations set out in the charity’s code of conduct, and other relevant policies 

• Work collaboratively with other volunteers, offering peer to peer support and guidance wherever possible and appropriate 

The role:

At Myelopathy dot org – we want our service users to feel listened to and supported – and therefore it is important to build and maintain trust with each and every caller. This is achieved by ensuring all of our Volunteers approach their role with empathy – and that they maintain presence by actively listening to every caller. It is also essential to maintain confidentiality in line with the guidance set out in the Helpline Volunteer Toolkit, and our Code of Conduct.

Responsibilities: 

• Provide Emotional Support: Listen in an empathetic and active way to service users, creating a safe space for them share 

• Offer Information and Resources: Provide information that could support their requirements and needs – directing them to professional support and services where appropriate 

• Maintain Confidentiality: Uphold a high standard when it comes to managing sensitive information in line with the charity’s Code of Conduct and Confidentiality Policy 

• Follow Processes: Adhere to the charity’s processes and procedures – including crisis management – seeking support from the Helpline Service Manager as needed 

• Maintain Records: keep notes and key information relating to cases as necessary to support with ongoing case management.

Person specification

Skills and Experience:

• Excellent communication skills – including actively listening without judgement, and the ability to convey information clearly 

• High levels of empathy and compassion – showing genuine concern for the well-being of service users and their circumstances

• Problem solving skills – identifying resources, advice and solutions as needed 

• Teamwork – ability to collaborate and work with others in a mutually supportive environment 

• IT skills - As this role will include inputting data and notes onto a software (which you will be fully trained on with 24/7 support access), being comfortable with this sort of work is a bonus 

Personal Qualities:

• An empathetic and resourceful individual, passionate about our cause and eager to make an impact. We are passionate about improving care for people with DCM, we want volunteers who can help add to this passion and inspire others they work with. 

• A strong team player who can support their fellow volunteers and embody the values of the charity. You may be the first contact that many people with DCM have with the charity, therefore it’s important that you and as a result the helpline reflect the values of the charity.

• Experience working with vulnerable people is beneficial but not essential

 This is an exciting opportunity to join our Equality, Diversity and Inclusion (EDI) team. As a volunteer you will play a crucial part in helping us raise awareness of different topics. You will write and develop blogs and articles to showcase different EDI related awareness days, weeks or months. You will help us to represent different parts of the MS and our staff communities and increase awareness and knowledge of different issues. For example, can you tell us more about Diwali or shine a light on mental health awareness week? 

 Equality, Diversity and Inclusion are at the heart of our work. We work with volunteers, professionals and people with lived experience of MS to guide and direct our approach to EDI. An important part of this work is to discuss EDI related issues more openly and in a more authentic way. 

This role is a home-based role, which will require attending two online monthly meetings, and up to 10 hours of writing to develop the blogs and articles.

What the role involves 

• Attending two monthly, online meetings 
• Researching topics which may be outside your lived experience and writing blogs and articles 
• Being open to constructive feedback on your writing and working to deadlines 
• Representing the MS community and raising awareness of issues and topics that are important to this community 
• Regular 1:1 catch ups with our EDI programme manager 

 What you need for this role

• Excellent and engaging writing and communication skills.
• Passion for the MS Society and for EDI in our work 
• Good IT skills 
• A good understanding and awareness of the current discussions, debates and development regarding EDI 

What you may gain from this role 

• A good understanding and awareness of the current discussions, debates and development regarding EDI 
• Working in a professional environment 
• References
• Training
• Improve understanding of EDI in corporate environment 

 In order to volunteer in this role, you will need to undertake:

Must do training  Role specific training  Data protection eLearningInduction with your volunteer Manager Cyber Security training 
EDI training 

 Sources of support:

 We will ensure that whist volunteering with us you will have access to all the support you need to feel comfortable, confident with what you are doing, and able to achieve the most impact though your time with us.

 Your staff contact is here to support you, answer any questions you might have about what you’ll be doing, your learning and where you can get more information.

  Additional information about our volunteering programme:

• When you volunteer with us, you join our powerful community of people
• living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers.
• Our shared commitments help keep our volunteering programme enjoyable, meaningful and safe for everyone.   

  Download Our Commitments here.   

Would you like to have fun in your local area and get reimbursed for your time? We are always looking for caring and compassionate people to take out a local child or young person for fun activities.

Right now we are looking for applicants in the South Wales area for a fabulous young person who enjoys marvel, climbing, cinema, food and chats. They would prefer a male, but we have other young people who would fit well with a female volunteer.

Activities can include things like: playing football in the park, trampolining, cinema, food, swimming, climbing, play centres, beach, cycling, board game cafes, escape rooms, circus, shows, concerts, go karting etc.

We reimburse reasonable expenses, including travel, for you and your young person up to around £40 a month.

Preferred experience:
- Driving and use of a car due to sometimes rural locations. (We are unlikely to be able to find you a suitable match if you do not drive.)
- Ability to communicate in English.
- Basic IT skills for completing reports and submitting receipts via an easy to use App.

Benefits:
- Opportunity to make a meaningful difference in the lives of others.
- Gain valuable experience in supporting children and families.
- Access to online training portal with hundreds of courses. - Access to local authority training.
- All travel and reasonable documented expenses reimbursed.

If you are passionate about helping others and making a positive impact, we would love to hear from you.

A bit about this role

This role is based in the Mid Kent area covering Maidstone, West Malling, Aylesford, Larkfield, Leybourne, Bearsted, Paddock Wood, West Kingsdown, Wrotham, Hollingbourne, Harrietsham, Lenham etc

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers
• Planning fundraising events and activities with your team
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events