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Closing in 4 days
MS Society UK, N4, London (Hybrid)
£25,873 (FTE £51,747) per annum plus excellent benefits
Posted 1 week ago
Equal Education, Marylebone (Hybrid)
£65,000 - £80,000 per year
As Partnerships Director, you will be at the forefront of driving organisational growth and making an impact for young people across the UK.
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€60,000 - €80,000 per year
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Posted 3 weeks ago
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Ashby Jenkins Recruitment, Greater London (Remote)
£30000 - £32000 per year
Posted 4 days ago
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Breast Cancer Now, London (Hybrid)
£35,000 t0 £38,000 per annum
Posted 1 week ago
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Morgan Law, London (Hybrid)
£45,500 per year
Posted 2 weeks ago Quick Apply
Closing in 6 days
Social Finance Ltd, London (Hybrid)
£30,000 per year
Posted 2 weeks ago
Closing in 6 days
Goodman Masson, London (Hybrid)
£50000 - £55000 per annum + Additional benefits
Posted 1 day ago Quick Apply
Page 13 of 18
N4, London (Hybrid)
£25,873 (FTE £51,747) per annum plus excellent benefits
Part-time (17.5 hours a week)
Contract (Fixed term until 30 April 2025 (maternity cover))

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Customer Journeys Transformation Lead
Type: Part-time (17.5 hours a week), fixed term contract until 30 April 2025 (maternity cover)
Location: Office-based in London with the flexibility to work remotely
Salary: £25,873 (FTE £51,747) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is undergoing a major transformation, investing in data, technology, services and engagement to better serve the MS community. Our goal is to create a more connected and inspiring experience that deepens relationships and boosts engagement, income and impact.

As Customer Journeys Transformation Lead, you will play a key role in this change, leading efforts to map and improve customer journeys across all touchpoints.

You will work with technical teams, subject matter experts, senior leaders and the community to design future journeys that enhance the customer experience and support our transformation goals. Using customer research and person-centred design, you will identify key moments, pain points, and areas for improvement.

Your focus will be on service journeys, volunteering, income generation and campaigning. You will also define a strategic approach to integrate these journeys across all areas.

Additionally, you’ll work closely with governance and business intelligence teams to make sure changes are planned and delivered effectively and impact is measured.

Closing date for applications: 9:00 on Tuesday 3 December 2024

Interested? 

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

  • 38 days paid annual leave (including bank holidays), pro-rata for part-time
  • More annual leave entitlement, based on length of employment
  • Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
  • Flexible working options 

Caring for you and your family 

  • Generous sick pay entitlement
  • More sick pay entitlement, based on length of employment 
  • Opportunity to buy and sell annual leave in each calendar year 
  • Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
  • Enhanced leave for new parents 
  • Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
  • Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
  • 10 days paid disability leave a year, pro-rata for part-time 
  • 10 days paid carers’ leave a year, pro-rata for part-time 
  • Cycle to work scheme 
  • Death in service scheme
  • New family-friendly benefits, including paid leave:
    • In the event of miscarriage or still birth 
    • To support fertility treatments
    • For antenatal appointments for both parents

Thinking about your finances 

  • Enhanced salary sacrifice pension scheme
  • Discounted season ticket loan and interest-free emergency loans
  • Give as you earn to support other charities of your choice before tax
  • New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

  • Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
  • Yearly internal apprenticeship opportunities
  • New, modern offices that embrace working together both in-person and remotely 
  • Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
  • Active and supportive internal employee networking groups for collaboration and peer support 
  • 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
  • 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Application resources
Posted by
MS Society UK View profile Organisation type Registered Charity Company size 101 - 500

To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS

Posted on: 19 November 2024
Closing date: 03 December 2024 at 09:00
Job ref: 166359_MS
Tags: Campaigns,Communications,Fundraising,Policy,Marketing,Business Development,Customer Service,Operations,Digital,Business Intelligence,Data Analysis,Engagement / Outreach,Health / Medical,Information Management,Partnerships,Public Affairs,Public Relations,Strategy,Wellbeing,Governance / Management