Information Officer Jobs

Fighting With Pride is a ‘lived experience’ LGBTQ+ military charity, created in January 2020.

FWP supports LGBTQ+ veterans, serving personnel and their families.  This support focuses on those who were affected by the ‘gay ban’.

The Chief Executive is responsible for providing leadership, developing, and implementing FWP strategic and operation plans, leading on partnership and development across Government, military charities and key stakeholders and being an advocate for the charity and its beneficiaries. They will be responsible for ensuring financial control and supporting and advising on good governance across all aspects of the Charity. This post directly reports to the Chair and Board of Trustees. 

The role is full-time, 37.5 hours per week and is on a permanent employment contract.  The salary is up to £60,000 per annum.

Duties and Responsibilities

Leadership

Be the principal ambassador of the charity.

To work in close partnership with the Chair and Board of Trustees to design, shape and implement the new strategy.

Lead, support, and motivate all staff, creating a positive culture throughout the organisation, delivering the charity’s aims, objectives, and ambitions.

Seek out, develop, and maintain effective working relationships with the Government and all relevant stakeholders to promote the work of the charity and facilitate the implementation of its strategic objectives.

Lead development of the vision, mission, core values and objectives in the Strategic Plan, providing advice, guidance and evidence-based proposals to the Chair and Board of Trustees. 

Strategy

Work with the Board to develop a new FWP strategic vision and be responsible for leading its implementation.

Work towards long-term sustainability, developing the charity’s business model and maximising income.

Adopt a creative and innovative approach to development, remaining open to new ideas and opportunities.

Identify appropriate methods for monitoring the performance of FWP and to report to the trustees on the performance of the charity in line with its strategy, business, operational and annual plans, and against the annual budget as approved by the Board. 

Operations

Take executive responsibility for all functions including service delivery, administration, finance, fundraising, marketing, and communications.

To run FWP efficiently and effectively by ensuring FWP has an appropriate management structure and systems, including financial reporting, to fulfil its strategic objectives and report to the Board of Trustees.

To ensure management policies and decisions support the agreed vision, mission, values, philosophy, and strategic priorities of FWP.

To ensure business, operational, and annual plans to underpin the strategic plan are developed, agreed, and implemented.

To ensure the recruitment, management, training, and development of staff reflect good employment practice and are directed towards achieving FWPs objectives.

Ensure FWP services and projects are delivered to the highest standard with due regard for timescales, risks and budgets.

Finance

Lead and direct the financial planning, forecasting, control reporting and management of the organisations finances and resources, ensuring regulatory compliance and sustainable organisational growth.

Take executive responsibility for the financial leadership of the charity, including forecasting and strategic budget leadership.

Ensure the charity’s financial resources are managed effectively and that FWP remains in good financial health, identifying risks and taking appropriate action.

Maintain effective financial management and control systems; ensure delivery within budgets and to performance targets and oversee the production of management accounts, statutory accounts and annual reports.

Governance and Compliance

Coordinate with the Board to ensure FWP overall governance structure and policies and procedures are appropriate and effective, taking remedial measures and implementing changes, as necessary.

Attend all Board meetings and prepare a written report in advance of the meeting detailing all matters of interest and concern regarding the charity’s activities, including the production of management accounts and cash flow forecasts.  Ensure the Board is made aware in a timely fashion of any matters arising requiring its attention.

Develop and maintain effective operational policies and processes in all the charity’s areas of operation. Review and update the policies and content to meet legal, regulatory and best practice needs.

Oversee the development and practical application of all organisational policies and procedures e.g. with regard to health and safety, equality and diversity, and safeguarding.

Ensure the charity complies with best practice in all areas of operation.

Oversee the designated safeguarding lead ensuring the safeguarding of the vulnerable adults with whom the charity works through rigorous DBS procedures and staff training.

Take responsibility for the collection and protection of personal information ensuring this complies with relevant Data Protection regulations.

Ensure all major risks are identified and regularly reviewed, and that systems and procedures are in place to mitigate all such risks. To be responsible for the development and implementation of the charity’s Risk Register.

Other Duties

The duties listed are not exhaustive and may be varied from time to time as required by the changing needs of the charity.  The post holder will be expected to undertake other duties as appropriate and as requested by the Board of Trustees.

Location

The postholder will be based within the UK, and work from home, with travel across the country, supported by the Board of Trustees.

Person Specification

Qualifications - Desirable criteria

Educated to degree level or equivalent professional experience and qualification, and evidence of CPD.

Experience of the armed forces community.

Experience - Essential criteria

Significant proven record of achievement in a senior position within a charity/not for profit organisation.

Experience of effective partnership working and development and external relationship management.

Experience of managing, motivating and developing staff.

Experience of business planning, business development and fundraising.

Experience of project management and service delivery across multiple functions.

Financial management skills including budgeting and delivery of cost and income targets.

Robust approach to governance, controls and definition/implementation of new processes.

Experience of financial and risk management.

Experience of managing organisational change.

Experience of line managing remote based teams.

Skills and knowledge - Essential criteria

Inspirational leadership, management and motivational skills.

Highly organised and personally effective.

Exceptional verbal and written communication skills.

Excellent interpersonal skills.

Ability to persuade and influence, both face to face and in writing.

Strong financial skills, including the ability to analyse budgets and accounts and manage an annual budget of over £500,000.

Outstanding business development skills.

A commitment to equal opportunities and inclusivity.

Rigorous analytical skills.

Personal attributes - Essential criteria

A thorough understanding of the challenges faced by the LGBTQ+ / armed forces community and the ability to show a genuine and detailed interest in the work of the charity.

A commitment to improving the lives of others, ensuring all activities are in line with the charity’s aims, objectives, and values, and maintaining integrity and a professional approach, as a key ambassador to the charity.

Empathy for vulnerable people and those affected by the ban.

Positive, pro-active and dynamic.

Inclusive and flexible, with a consultative approach to leadership.

Confident and assertive.

Ability to pursue the mission and objectives of FWP with demonstrable passion, drive and commitment.

Committed to best practice and with a drive for continual improvement.

The appointee will also be expected to be fully IT literate.

The charity will consider reasonable methods of travel within the UK.

Safeguarding statement

FWP is committed to safeguarding and protecting the adults we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure we have policies and procedures in place which promote safeguarding and a safe working environment.

Job Title:             Enhanced Housing Officer

Location/s:       EGH, DGH and Providence House - London Borough of Tower Hamlets

Salary:       £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:           1 post - Permanent

PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.

Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Main areas of responsibility

For further details, please refer to the attached Job Description

Age UK is currently looking for a dynamic campaigner to mobilise our campaigns community and help change how we age. You will have fantastic organisational and project management skills, with an understanding of advocacy and campaigning (online and offline).

You will also have the creativity and communication skills to help us achieve important change working with and for older people on key issues such as poverty and access to health and social care. Find out more about the role below and apply to join our collaborative and passionate External Affairs Team.

This role is permanent and offered on a Hybrid / London contract. There is a requirement to be in the office at least once a month . There will also be occasional travel to support at events across the country.

Age UK Internal Job Grade - 7L

Must haves:

* Excellent project management skills.
* Experience of organising events.
* Excellent written and oral communication skills.
* Experience of writing persuasive communications to engage a range of supporters online and offline.
* Understanding of political processes and key decision-making environments, including the UK Parliament.
* Ability to manage a complex workload, set priorities and meet tight deadlines.
* Good interpersonal skills and ability to develop and sustain professional working relationships. Ability to be proactive and flexible, and to identify new opportunities.
* Strong interest in creating change and passion for social justice.

Great to haves:
* Knowledge and experience of campaigning both online and offline.
* Some knowledge of the issues affecting people in later life.
* Experience using Engaging Networks or other campaigning platform.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Requirement to be in the office at least once a month and to be available to support meetings and events in London when required. There is a requirement to travel and occasionally to stay overnight (e.g. running events in different parts of the country, party conferences or filming storytellers in different parts of the country); some out of hours working (e.g. occasional evening Parliamentary events).

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

If you are interested in leading a service that helps to empower women and birthing people and their supporters with advice and information about human rights through pregnancy and birth, please read on and download our recruitment pack for more information about Birthrights and the role.

About Birthrights:  

Birthrights was founded in 2013 with the understanding that at the heart of the poor experiences and outcomes of maternity care for so many people in the UK, is a consistent failure to listen to the voices of women and birthing people and a disregard for their fundamental human rights. We champion the rights of women and birthing people through information and advice, training, campaigns, research and legal action. You can read our 10-year strategic framework here Strategy - Birthrights 

About the role: 

This is a hugely exciting opportunity to join Birthrights’ Senior Leadership team and play a key part in supporting Birthrights’ meet its ambitions and achieve its potential.

We are seeking an experienced service manager who can help us reach women and birthing people, particularly the most marginalised communities, and respond to their enquiries with expert advice in a trauma informed, culturally competent and empathetic manner. We want to equip women and birthing people and their supporters with information and advice to advocate for their rights and navigate a maternity system in crisis.

About You: 

You will be resourceful and organised, with excellent co-ordination, management and administration skills. You will be able to understand what information is required and how to analyse data and intelligence to manage, review and improve a service area. You will be able and willing to work with a wide range of people to support, inspire, challenge and coach others and work collaboratively towards Birthrights’ commitment to anti-oppressive practices 

You can find out more about the role in our recruitment pack. We still want to hear from you even if you don’t meet all our criteria. Please tell us about experiences that have not been included here, but that you feel might be relevant to this role. 

Chief Executive – Providence House
Location: Battersea, London
Salary: £40,000 per annum + 5% pension contribution
Contract: Full-time, permanent

Are you a passionate and inspiring leader ready to shape the future of a thriving youth and community charity? Providence House, a Christian charity with over 60 years’ experience of serving the communities of Battersea, south London, is looking for an inspiring Chief Executive to lead its mission to empower local children, young people and families.

We’re looking for someone with:

• A personal Christian faith, aligned with our mission and values.
• Proven leadership experience in the charity or not-for-profit sector.
• A track record in strategic leadership, operational management and income generation.
• Exceptional relational and communication skills to collaborate with our team, Trustees, funders, partners and the wider community.

This is an opportunity to bring your vision, expertise and faith to a role where you’ll make a real  difference.

For the Job Application Pack, visit our website (google us). 

Do contact Ian Smith, Chair of Trustees for an informal chat about this role (his email is in the Job Application Pack.

Closing Date: 9.00am, Monday, 13th January 2025

Cardiomyopathy UK is for anyone whose life is impacted by the heart muscle disease, cardiomyopathy. We work to save and improve the lives of people with the condition, and their loved ones, throughout the UK because we believe that everyone affected by cardiomyopathy should live a long and fulfilling life.

We bring together people with cardiomyopathy, their loved ones, medical experts, researchers, professional staff and other stakeholders to ensures we have the insight, lived experience, clinical knowledge and skills we need to make a real and lasting difference to people's lives.

We provide support and information so that nobody has to face cardiomyopathy alone. We fight for better access to treatment so more people get the help they need, we shape research so that it truly addresses the needs of our community and we raise awareness so more people seek help sooner and fewer people are at risk.

We are now seeking our next CEO to build on our strong position and enable us to do even more for our community. It is a great time to be joining the charity. We have a strategy in place, a strong reputation, and financial stability. Our new CEO will have the time they need to find their feet and work with staff, trustees and volunteers to develop plans and identify new ways in which we can support people affected by cardiomyopathy.

Our next CEO will be a strong leader, confident spokesperson, and powerful ambassador, who is able to develop successful partnerships and influence stakeholders to ensure the future growth and development of the charity. They will need to be commercially astute with proven expertise in driving financial sustainability and effective fundraising, and have the desire to foster a positive and caring culture.

Above all, our new CEO will share our passion for improving the lives of those living with cardiomyopathy and their families by making a positive difference. If you feel you have the passion, ambition, enthusiasm, and leadership skills we are looking for, I look forward to hearing from you.

Please download our Appointment Brief for more information and details on how to apply

The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make.

An exciting opportunity has arisen at The Food Foundation to work at the intersect of research, advocacy and policy. The postholder will undertake policy-relevant research on a range of topics such as health and environmental outcomes, food prices and food insecurity.

The postholder will sit within the policy team but will work with colleagues across the organisation, leading research and supporting science communications. You will work closely with colleagues and academic partners to shape research questions that provide the necessary insights to support our advocacy, engagement and campaign work. You’ll also conduct data analysis in house, primarily of government datasets as well as You Gov polling data for our Food Insecurity surveys. In addition, you’ll support the team with reports and briefings, undertaking literature reviews and identifying research gaps. The postholder will lead on the updating and development of our widely used data visualisation dashboards, identifying ways to make them as user friendly and insightful as possible.

You will take initiative and be able to work independently, have an eye for detail and an inquisitive mind. You'll be passionate about social change, and evidence-based campaigns and communications. You'll be as confident analysing data, as you are with communicating findings to others. You'll be a good collaborator, seeking to understand advocacy and campaign needs of data. You'll be organised and have good time and project management skills.

This role may be a good fit for candidates with an education background in data science, nutritional epidemiology, statistics or public health, who have relevant work experience or are at postdoc level and looking to make a difference through research.

Please share whether you would prefer to work full-time or Part-time and the working pattern that you would prefer.

For further information please view our full job pack which you can find attached. 

Job Title:  Finance Officer
Reports to: CEO
Salary: £28,000 to £34,000 per annum
Hours: Full-time 40 hrs a week, 9am – 5.30pm

Bridge for Young People provides a home and support to young people (aged 16-25) who are leaving care or who are homeless. We have three houses in West Berkshire where we provide young people with a stable home, emotional support and practical help as they move into independence.

We are seeking a resilient, organised and self-motivated Finance Officer that has an exceptional eye for detail.  The Finance role is varied and includes a broad range of charity, financial and budgeting responsibilities as well as working with the Support Services Manager in supporting young people in their tenancy sustainment.

Principal Responsibilities

Financial Management and Reporting

• Process all financial transactions within QuickBooks and perform reconciliation of all control accounts and bank accounts monthly
• Carry out bank reconciliations and month end procedures as required
• Record and monitor donations and grants, restricted and unrestricted, ensuring they are error-free
• Prepare and process monthly support invoices
• Process payments, following authorisation, via our Faster Payment’s system
• Ensuring bank protocols and records are up to date concerning authorised signatories
• Provide high quality and effective financial reporting, support and assistance to the CEO and Corporate and Community Fundraiser
• Creating and updating budgets and forecasts for overall operations
• Coordinating the Payroll submission and payments in collaboration with payroll company
• Preparation of Housing Benefit Schedules for new properties
• Monitor and review financial systems and procedures and recommend, devise and implement more effective and efficient procedures
• Highlight financial risks to the CEO and suggest/develop possible mitigations
• Advise and adhere to Financial Policy and protocols and authorisation protocols.

Tenancy Management

• Act as the primary contact for young people’s questions and concerns on issues such as rent payments and service charge queries
• Manage housing benefit claims, liaising with young people and West Berkshire Council
• Calculate young people’s rent on receipt of monthly payslips
• Track rent and service charge payments to identify any delays or arrears, liaising with young people and the Support Services Manager as necessary
• Manage arrears.  Communicate with young people to remind them of overdue payments using a supportive approach
• Keep the Support Services Manager informed of persistent non-payment by young people, following procedures when necessary.

Technology

• Lead in providing technology recommendations to CEO
• Managing relationship with outsourced IT function

General Responsibilities

• To understand, adhere to and actively implement all the policies and procedures of Bridge for Young People and its services at all times
• To support the CEO in the development of strategies and the financial plans
• To operate and comply with the provisions of the General Data Protection Regulation and relevant Bridge for Young People policies on data protection during the course of undertaking the role
• To undertake training as required
• To assist with other work, events and projects as needed 
• To undertake additional tasks reasonably requested by the CEO and the Charity Team

Additional Training Provided

• General on-the-job training.  The successful applicant will also be required to undertake training identified and set out in Bridge for Young People’s Training and Development Policy and Procedures.

Personal Specification

Essential

• Financial management/bookkeeping qualification
• Experience of using an accounting package
• Ability to present financial and written information clearly, accurately and to a standard appropriate for external presentation
• Excellent time management and organisational skills to be able to deal with a multitude of tasks and a range of priorities
• Excellent communication and interpersonal skills, including the ability to explain financial information to non-finance managers
• Strong Microsoft Office skills
• Eligible to live and work in the UK
• A DBS check will be required

Desirable

• Working knowledge of charity accounting including principles of restricted fund accounting
• Experience of using QuickBooks
• Familiarity with charity accounts
• Experience with providing tenancy sustainment support
• Awareness of technology / managing outsourced IT function
• Understanding of challenges facing care leavers and homeless young people

Why work for Bridge for Young People

• Supporting young people and making a difference
• Opportunity to develop your career as charity grows
• Training opportunities to enhance your skills and knowledge.
• Employer’s pension contribution to NEST scheme

The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make. 

We are looking for an experienced financial leader who is a self-motivated, approachable, adaptable and resourceful team player for this hands-on role. You will be able to work under pressure and react quickly and calmly when needed, with excellent analytical and communications skills.

This crucial and hands on role will be responsible for the timely and accurate management and financial reporting across the organisation. Working closely with the whole team and its stakeholders, you will be exposed to all areas of our work, playing a critical role in our delivery of impact. As part of the Senior Management team, you will work towards the continued development of our organisation aligned to our strategy. You will report to the Executive Director and line manage the Operations Manager.

This is a part time role from 20-25 hours per week. This is a hybrid role requiring at least 2 days per week in our office in
Brixton 

For further information please view our full job pack which you can find attached. 

The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make.

We are looking for an experienced Operations Manager - a well organised individual who enjoys interacting with others and supporting them in their roles. You will be approachable, outgoing, responsive to problems as they arise and keen to solve them, and keen to see work completed effectively and efficiently with excellent communications skills. You may have a background or some qualifications in HR.

This crucial and hands on role will be responsible for the smooth running of the organisation. Working closely with the whole team, you will be exposed to all areas of our work, playing a critical role in our delivery of impact, and supporting staff across the organisation. You will report to Senior Finance Manager and line manage the Operations Assistant.

This is a part time role from 20-25 hours per week. This is a hybrid role requiring at least 2 days per week in our office in
Brixton.

For further information please view our full job pack which you can find attached. 

The Legacy & Endowment Officer role is your opportunity to join our excellent team at an exciting time as we enter our 125th anniversary year as a University. You will be passionate about the impact the University’s teaching and research has on the world and have enthusiasm for working in a higher education fundraising and helping the University achieve its charitable objectives. You will be an excellent communicator, willing to be in an external facing role, speaking regularly with our supporters and highly organised, thriving in a fast-paced working environment. 

This role sits within the Philanthropy Team and reports to the Head of Legacies & Endowments, who you will work alongside to generate new gifts to the University and care for our existing donors. Legacy gifts, or gifts in wills, play a major part in supporting both students and research and you will require a broad skillset but a relationship centred approach to take on this varied role in which you will be well supported with training and development. We are ambitious to grow our legacy and endowment programmes substantially in the coming years and would relish your passion and enthusiasm to help us do that. 

The Development and Alumni Relations Office (DARO) exists to support The University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The Infrastructure Team provides the technological foundation for core business functions including network access, hardware and software, printers and remote working. The team is a key support function and provides a customer centric service, providing colleagues with the tools, systems and support they need to carry out their job roles efficiently and effectively.

This role is responsible for supporting the work of the Infrastructure Team providing overall IT Support and being the first point-of-contact to all staff across the UK, including home-based staff, by phone, email, and face-to-face at our office in London. 

You will provide a proactive service to all users in diagnosing faults, answering requests, providing training and guides, and timely solutions. You will also maintain the asset registers and helpdesk system ensuring they are kept up to date. You will need strong administrative skills with good attention to detail and the ability to communicate and articulate clearly, written and verbally.

You will support the delivery of technological solutions and services within Independent Age, consistent with organisation plans and strategies, best practice and agreed functional specifications and professional standards.

You should be able to demonstrate experience in a related discipline and/or have technical qualifications including, knowledge of IT service operations with incident management, request fulfilment, access management, and problem management.  Excellent customer service skills are also key. 

You should also have a basic understanding of Infrastructure management including Active Directory, file structures, and security, along with experience supporting Windows and Mac devices, Office 365, and end-user devices and systems, and working in a busy and dynamic office environment, supporting users in person and remotely.

The postholder will be supported with learning and development, with a potential opportunity to undertake apprenticeship training within the role. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age here.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer.

Closing Date: 23:59 on Monday 13 January 2025 

Interview Dates: Week commencing 27 January 2025

ADHD Embrace is looking to appoint a new Executive Director to lead the execution of the charity’s mission with the long-term goal of ensuring it is a sustainable organisation with a positive team culture.Following a period of rapid growth, the Executive Director will be pivotal in leading the organisation through its next phase of development.  This wide-ranging role has the following key responsibilities: 

· Strategy and Delivery

· Leadership, Management and Culture

· Fundraising and Financial Oversight

· Advocacy, External Relationships and Communication

The Executive Director should be a self-starter, analytical and creative to find solutions and have energy to lead the charity onto its next stage in a changing environment.  They will also have experience in a leadership role in the voluntary sector or in a small company with a multi-disciplinary team and experience leading a complex team structure to deliver services and transformation against multiple goals. 

The Executive Director will have good interpersonal skills and ability to manage teams and ways of working which enhance team work and maximise operational efficiencies. 

Applications for this position, should include a covering email outlining your relevant experience, skills and motivation for applying together with a current CV (no more than two sides of A4).   

Do you have a passion for working with/supporting substance misuse services or with other socially excluded or vulnerable groups?

This project role will develop a guiding IT manual for the organisation

You will provide comprehensive IT services to Via staff and volunteers, including the setup and maintenance of hardware, software, networks, and telephone systems, ensuring their security and efficiency.

Your day-to-day duties will include:

• IT Documentation: Creation and maintenance of IT department processes, procedures, site documentation, and user guides.
• Technical Skills: Experience with Intune, SharePoint, and Windows 11. (ITIL and project management experience are desirable.)
• Device Setup: Configuration of laptops and mobile phones (with provided instructions).
• Physical Tasks: Occasional light manual handling (primarily laptops and network equipment).
• Travel: travel to various UK office locations.

Your Skills and experience will include:

• Microsoft Technologies: Proficiency in MS Intune and SharePoint.
• Documentation Skills: Experience creating and maintaining IT documentation (processes, procedures, user guides).
• Communication & Customer Service: Effective communication skills with demonstrable customer service experience.
• Technical & Administrative Proficiency: Demonstrable IT and administrative skills, including MS Office 365 and understanding of IT networks/infrastructure.
• Organisational & Time Management Skills: Excellent organization, planning, and time management skills.

If your attributes and skills align with and you would like to apply, please send your CV to , the closing date for applications is 9^th January.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.