Information Jobs

This is an exciting new role for someone who is interested in gaining the experience and training necessary to become an information and advice navigator.

Working as part of our committed and expanding team, your main role will be supporting the advice team with triaging client contact over the telephone, online and face to face. We will provide you with full training and supervision to carry out your role.

Purpose of the role: 

· Triage all client enquiries and referrals received via the helpline, email enquiries and drop in callers Provide administrative support to team advisers.

· To support clients with form completion – online or paper based.

· To support the Information and Advice Service (Later Life Planning Service / Dementia Adviser team)

You will be the first point of contact for our clients, whether that be by email, telephone or face to face.

We will provide training and support to help you develop your skills and become an efficient navigator onto other specialised services.

Programme Information Analyst

Contract: Permanent, Full Time,

Location: The role will be based in the UK or one of the following countries where WaterAid works, subject to right-to-work eligibility in the respective countries. Ghana, Kenya, Nigeria, or South Africa

For the UK Location, we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.

Salary & Benefits: Salaries and benefits for different countries will vary in line with the successful candidate's location and depending on experience. If UK-based: £43,668 - £45,851 (depending on experience) or equivalent established grade F in the country of employment.

About WaterAid:
Want to use your skills in data analysis and reporting to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as our Programme Information Analyst to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Programme Operations Team team enables the effective management of the International Programmes Directorate (IPD) through the provision of robust high quality programme management policies, processes, tools, management information and systems so that programme staff are empowered to undertake effective planning and delivery of programmes and projects as well as ensure high quality reporting of programme performance to the wider organisation.

About the Role:
As our proactive and strategic Programme Information Analyst, you will identify information needs of key stakeholders, and define and develop reports and dashboards in response to these needs.
In this role, you will be responsible for improving the quality of key programme performance data through supporting the embedding of quality assurance processes, setting standards and tools, and providing training.as well as strengthening the capacity of CP and regional colleagues to systematically collect, analyse and use programme data to inform decision-making processes and organisational learning.

You'll also:

• Be responsible for the collation and analysis of operational and consolidated programme information for key audiences and reporting processes (including the Global Performance Measurement framework).
• Organise, analyse, makes accessible and promote programme data at a global level to inform global decision-making, learning and reporting
• Represent Programme Operations in organisational and cross-department data quality and data management initiatives
• In response to organisational and user requirements, define, develop, manage, maintain and update a suite of reports and dashboards that provide data for reporting, Country Programme SMT decision-making and key programme information for UK staff.

About You:

• Demonstrable experience of gathering and analysing requirements.
• Demonstrable hands-on experience of designing and building reports and dashboards using a variety of tools.
• Experience using and managing data collection and analytical platforms.
• Excellent writing skills, ability to disseminate and communicate complex information in a clear and concise manner.

Although not essential, we also prefer you to have:

• Experience and expertise at writing SQL queries within SQL Server or similar tool
• A general understanding of the WASH sector, and Programme and Project Planning, Monitoring and Evaluation.

Closing date: Applications will close at 23:59 on Sunday, 21st July 2024. Availability for an interview is required for 25 and 26 July 2024. Remote interviews will be via Microsoft Teams

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a mandatory cover letter answering the following three questions in one document either Word Document or PDF format. Please note that applications without a cover letter will not be accepted.

1. Describe your experience of designing and developing reports and dashboards
2. Explain how you have assisted with improvements to data quality
3. Describe how you have identified the information needs of a variety of stakeholders

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Salary: £42,453 starting salary (salary range will increase due to max £45,539 via the length of service) per annum (pro rata where applicable). Plus, Inner London Weighting of £4,190 if based in London.

Contract: Permanent basis

Hours: Full-Time 35 hours per week (excluding lunch breaks)

Location: London, Manchester, Birmingham, or Bradford. We will consider UK-based hybrid working options.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

To succeed in the role you will need to demonstrate:

• Experience of developing and implementing IT strategy.
• Experience of managing outsourced IT providers and other stakeholders.
• Experience of leading an IT advisory group.
•  Working knowledge of networks, PCs and server environments.
• Understanding of Office365 including OneDrive and SharePoint.
• Ability to test, install and configure hardware and software with peripheral devices.
• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
• Insight into the needs, experiences and hopes of refugees and asylum seekers.

Those with lived experience as a refugee are particularly encouraged to apply

Closing date: 23:59 Sunday 21 July 2024

Interviews: 6th August 2024 (on Zoom)

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations.
• Skilled Worker visa: shortage occupations for healthcare and education.

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

Role Purpose

To support the development of high quality, trustworthy, current and effective information resources for the lupus community. This role plays an important part in our work to empower people living with lupus and supporting families and carers impacted by a diagnosis of lupus.

Key Responsibilities

Delivery

• Help to review, update and co-develop health information content for the lupus community in line with our schedule, maintaining a high standard of evidence-based information production, following appropriate criteria for accreditation by professional organisations. This could include support with research, liaising with external experts for input and review, copy writing, proof reading and production (including design).
• Work with colleagues, healthcare professionals and people with lived experience of lupus to codevelop high quality information resources.
• Communicate health-related updates, such as website articles on changes to access to vaccinations.
• Respond to emailed queries related to lupus and related conditions, health system access, treatments, etc.
• Support with co-ordinating the production of the charity’s magazine 3 times a year. 

Other

• Uphold the values and expectations of LUPUS UK.
• Carry out other duties relevant to your post as reasonably required.
• Occasional evening and weekend working and travel may be required to support our broader activities. 

Qualifications and Experience

• Experience communicating complex information in plain language, considering the needs of the intended audience.
• Working with a range of key stakeholders to develop information.
• Experience of working within a team.
• Communicating complex health, scientific, or research information (desirable).
• Experience in engaging those living with a long-term health condition and/or young people/families, in the co-production of information (desirable). 

Knowledge and Skills

• Ability to critically analyse health information.
• Excellent communication skills and ability to develop effective partnership working.
• Excellent organisational skills
• Excellent attention to detail, with proven editing and proof-reading skills.
• Able to deal with confidential data and demonstrate high levels of discretion.
• Strong knowledge of Microsoft Office applications including Word, Outlook and Excel.
• Skilled in critically analysing published scientific and medical research to ensure health information is accurate and evidence-based (desirable).
• Familiarity with the PIF Tick scheme and guidance (desirable).

Values and Behaviours

• Able to uphold and champion the values of LUPUS UK, demonstrating high standards of integrity, accountability, respect for others, courtesy and professionalism.
• Passionate about the work of LUPUS UK and working in a non-profit environment with a focus on health and disability
• Demonstrable empathy for service users and a commitment to understanding and addressing the challenges they experience.
• Actively committed to the growth of equality of opportunity and diversity.
• An enthusiastic and flexible approach and willing to support colleagues.
• Commitment to continual professional development and willing to give and receive constructive feedback.
• A positive, can-do attitude and willingness to help with tasks outside normal duties. Ability to critically analyse health information. 

Please reseve the following dates in your diary when you apply:

Final interviews (in person) - Friday 19th July 2024

We’re hiring!

Contact is the UK charity for families with disabled children. Charity number 284912 (England and Wales). We support families, bring families together and help families take action for others – whatever their child’s disability or medical condition. We firmly believe that with the right support, families with disabled children can overcome the challenges they face, take control of their futures and focus on what matters: being together and growing together. 

Thanks to funding from the National Lottery Community Fund, we’ve got a fantastic opportunity for someone passionate about working with us to make a real difference to families caring for children with additional needs in Wales.

Your role

In this part-time, home-based role, as our new information officer, you’ll be providing vital information and support to families with disabled children in Wales, helping them adapt and recover from the Cost-of-Living Crisis and Pandemic as part of our new Building Resilience Project, across different regions of Wales.

What we’re looking for

• Knowledge and experience in working with and supporting families with disabled children in Wales.
• Good knowledge and experience in information work – specific to Wales
• Experience researching information and collaborating on producing newsletters, e-bulletins, website pages, publications
• Excellent organisational and administrative skills, along with digital skills.
• Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. leisure provision, education, and respite care.
• Ability to work effectively with others as part of a team

How to apply

Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.

The role is home-based and can be done from anywhere in Wales, but we have a preference for candidates living in the following counties; Wrexham, Flintshire, Denbighshire, Conwy, Gwynedd, Powys, Newport, Monmouthshire, and Cardiff.

Important dates

Closing date:  Sunday 7 July 2024 at 23:59
Interview date: Tuesday 16 July 2024

Swyddog Gwybodaeth, Cymru

Cyflog: £31,364 pro rata

Oriau: 21 awr yr wythnos

Contract: Contract tymor penodol – 22 Ebrill 2027

Lleoliad: Gweithio o gartref, Cymru

Rydym yn recriwtio!

Contact yw’r elusen yn y DU i deuluoedd sydd â phlant anabl. Rhif elusen 284912 (Cymru a Lloegr). Rydym yn cefnogi teuluoedd, yn dod â theuluoedd at ei gilydd ac yn helpu teuluoedd i weithredu dros eraill – beth bynnag fo anabledd neu gyflwr meddygol eu plentyn. O gael y cymorth iawn, credwn yn gryf y gall teuluoedd sydd â phlant anabl oresgyn yr heriau sy’n eu hwynebu, cymryd rheolaeth ar eu dyfodol a chanolbwyntio ar yr hyn sy’n bwysig: bod gyda’i gilydd a thyfu gyda’i gilydd.

Gydag arian gan Gronfa Gymunedol y Loteri Genedlaethol, dyma gyfle gwych i rywun sydd yn frwdfrydig am weithio gyda ni i wneud gwir wahaniaeth i deuluoedd sy’n gofalu am blant sydd ag anghenion ychwanegol yng Nghymru.

Eich rôl chi

Byddwch chi, ein swyddog gwybodaeth newydd, yn gweithio’n rhan amser ac o’ch cartref i ddarparu gwybodaeth a chymorth hanfodol i deuluoedd sydd â phlant anabl yng Nghymru. Byddwch yn eu helpu i addasu a dod dros yr Argyfwng Costau Byw a’r Pandemig, yn rhan o’n Prosiect Datblygu Gwytnwch newydd, ar draws gwahanol ranbarthau yng Nghymru.

Yr hyn yr ydym ni’n chwilio amdano

• Gwybodaeth a phrofiad o weithio gyda theuluoedd sydd â phlant anabl yng Nghymru, a’u cefnogi.
• Gwybodaeth a phrofiad da o waith yn ymwneud â gwybodaeth – penodol i Gymru
• Profiad o ymchwilio i wybodaeth a chydweithio ar greu newyddlenni, e-fwletinau, tudalennau gwefan, cyhoeddiadau.
• Sgiliau trefnu a gweinyddol rhagorol, ynghyd â sgiliau digidol.
• Gwybodaeth a phrofiad o’r materion a’r pryderon sy’n effeithio ar deuluoedd sydd â phlant anabl e.e. darpariaeth hamdden, addysg a gofal seibiant.
• Gallu gweithio’n effeithiol gydag eraill yn rhan o dîm

Mwy o wybodaeth

Cewch fwy o wybodaeth am beth fydd y swydd hon yn ei olygu yn y pecyn swydd

Gellir gwneud y rôl hon o gartref o unrhyw le yng Nghymru, ond byddai’n well gennym ymgeiswyr sy’n byw yn y siroedd hyn: Wrecsam, Sir y Fflint, Sir Ddinbych, Conwy, Gwynedd, Powys, Casnewydd, Sir Fynwy a Chaerdydd.

Croesewir ceisiadau gan rieni sy’n ofalwyr sydd â phrofiad o ofalu am blentyn sydd ag anabledd neu gyflwr meddygol ac sydd eisiau camu’n ôl i gyflogaeth am dâl.

Sut i wneud cais

Cwblhewch ffurflen gais a ffurflen monitro cyfleoedd cyfartal (gellir lawrlwytho yn rhan o’r pecyn swydd) a’u hanfon erbyn y dyddiad a nodir isod.

Dyddiadau pwysig

Dyddiad cau: 07.07.2024 at 23:59
Dyddiad cyfweld: 16.07.2024

Tearfund is looking for a dynamic IT Training Coordinator for our exciting global environment, working to maximise the productivity and online safety of our staff. 

Are you a clear thinker and confident communicator, with adaptable presentation skills, and an understanding of cross-cultural issues in a demanding international relief environment? 

We regularly hear from staff worldwide who struggle to use IT due to a lack of familiarity or skills. You will be responsible for providing high-quality IT Training and core competencies to our users with;

• IT training needs assessments across the organisation,
• development of high-quality Staff IT effectiveness training,
• development of Staff IT ‘Safe use' training, to keep our charity's data safe,
• monitoring and delivering risk-reduction IT training to users who access Tearfund data & systems

Key Objectives to ensure consistent, accurate, and effective IT training across all Tearfund staff for

• Google Workspace skills 
• Basic IT skills (including working in a globally dispersed & mobile organisation)
• Basic Cyber & Data Protection skills

Do you have good IT skills, and can research new software and changing technologies?

You will develop or adapt key IT Training modules to be part of corporate inductions, country/site orientations, and mandatory annual staff competency tests.

Are you good at trouble shooting issues, and handling all the “How do I” questions?

This post would work alongside IT Support to help provide the "on demand" support for Excel/Sheets, Calendar, Mail, and other essential applications users work with daily. 

Applicants must be committed to Tearfund's Christian beliefs.

Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

Contract: This is a part time (17.5 hours per week) contract, flexible working hours will be considered. The full time salary is £31,990 per annum and the part time salary is £15,995 per annum.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

· Location: Home-based/Remote. Must be based in the UK, Germany, France or Spain

· Travel required: 25 days / year (approx.)

Please, send your CV and cover letter at recruitment @ mpeurope. org.  Applications without a cover letter will be rejected.

As Scientific and Patient Information Manager, you will work in the Medical Education and Scientific Engagement team at Myeloma Patients Europe. Under the Department Head and MPE Leadership Team, you will oversee the following projects and activities:

European Myeloma and AL Amyloidosis Clinical Trial Navigator Management (Approximately 50%)

MPE has developed an online clinical trial search tool of European myeloma and AL amyloidosis clinical trials for patients and advocates (https:// navigator.mpeurope. org/en). This role will be responsible for the management, improvement, and promotion of this core MPE programme, including:

• Maintain up-to-date and accurate database of all industry and academic recruiting myeloma, AL amyloidosis, MGUS, and smouldering myeloma clinical trials in Europe
• Liaise with industry and academic clinical trial sponsors, clinical trial sites, and other stakeholders to maintain database up-to-date
• Liaise with web developers to manage the Navigator website, make enhancements, and fix technical issues 
• Oversee implementation of translated materials in multiple languages
• Elicit feedback from patients, family members, clinicians and other stakeholders to ensure continued improvement and enhancements
• Manage website news and content

Patient Education Management (Approximately 40%)

A key role of MPE is providing up-to-date, comprehensive, and patient friendly educational materials and tools for our members and the patient community, as well as communicating about advances in myeloma and AL amyloidosis. This role will be responsible for working across MPE to develop an educational plan and develop and deliver resources including:

• Perform efficient scientific watch (monitoring advancements in research and clinical development)
• In coordination with the Head of Medical Education and Scientific Engagement, as well as other department Heads (Patient Research, Access and Policy, Communication, Capacity Building and Advocacy), develop and prioritise a patient educational plan based on member and patient needs, scientific advances and cross-department projects
• Research, write, and develop patient education materials including factsheets, Q&As, webinars, infographics, news stories and social media content related to clinical and scientific updates
• Attending (in person or virtually) scientific congresses and developing conference and scientific meeting summaries, organising post-conference webinars for patients in collaboration with the Communication department
• Manage the execution of educational materials from conception to publication in coordination with Department Head, other MPE departments, and external stakeholders (key opinion leaders, proofreaders etc.)

Patient and member support (Approximately 5%)

• Answer medical and scientific inquiries from patients, carers and MPE members
• Seek information by liaising with appropriate stakeholders (industry, academia, MPE Medical Advisory Committee)
• Build good relationships with MPE’s members

Other 5%  -  staff meetings, annual events, support the rest of the team with clinical and scientific information.

About you

Essential

• A Bachelor’s or a Master’ s degree in a relevant scientific field
• Minimum of four years of relevant experience
• Demonstrable experience (and tested during the interview process) of writing and communicating scientific/complex information for lay audiences across different media
• Ability to understand, read and process complex scientific information (from clinical trials, scientific papers etc)
• Excellent capacity for analysis and communicating (verbally and in writing) clearly for a range of different audiences
• Demonstrable project management experience
• Excellent level of both written and spoken English
• Excellent communication and presentation skills
• Ability to work independently on assigned tasks and take appropriate initiatives
• Confidence in representing an organisation in meetings with external stakeholders at all levels
• Good networking abilities
• Rigorous work methods and high attention to detail
• Willingness to learn and curiosity
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Desirable

• Knowledge of clinical development and how drugs are brought to market for patients
• Knowledge of myeloma and AL amyloidosis and/or immuno-oncology or other relevant field
• Experience of working in a non-profit organisation
• Experience of working in European patient advocacy and/or with patients and their families
• Advanced degree (PhD) in a relevant topic
• Experience with data management

We offer:

• A permanent position with flexible hours in a remote setting
• An exciting position in a European non-profit organisation in the emerging fields of patient-centered healthcare and patient advocacy, working together with key patient advocacy leaders across Europe
• An opportunity to integrate in a young, dynamic and multi-cultural team working from different European cities

About MPE

Myeloma Patients Europe (MPE) is a pan-European organisation representing 50+ myeloma and amyloidosis patient groups from over 30+ European countries. It is registered as an international non-profit organisation under Belgian Law. A Board mainly composed of patients and caregivers is elected by the membership to oversee the strategy and governance of the organisation. A team of 10+ staff members runs remotely the day to day operations, programmes and services within 4 divisions: Access and Policy, Medical Education and Scientific Engagement, Capacity Building and Advocacy, and Patient Evidence.

MPE is dedicated to improving the treatment, care and quality of life of patients with myeloma and AL Amyloidosis. To this end, the main goals of the organisation are:

• Collaborating on projects to the benefit of the myeloma community
• Exchanging information and best practice
• Developing existing patient groups and encouraging and facilitating the setting up of new groups
• Helping to shape appropriate health-related policies and initiatives on a European and national level
• Ensuring patients across Europe receive timely access to new treatment
• Stimulating and promoting patient-centred research and clinical trials
• Developing a strong evidence base for the needs and wants of patients and their role in research
• Providing information, educational and outreach programmes to member groups

Learn more about our programmes: https:// www. mpeurope. org/  

If you wish to apply, or have any questions, please send an email to recruitment @ mpeurope. org.

The deadline for applications is July 19th and all applications will be reviewed immediately afterwards. Our hiring team will schedule interviews with successful candidates to take place in the following weeks. We will be in touch following the review period regarding next steps.

2nd Line IT Support Engineer

Based in Stanmore/Berkshire - onsite

Salary circa £30,000 - £35,000 per annum dependent upon experience.

As a successful 2nd Line IT Support Engineer, you will have strong communication skills and a desire to provide outstanding service to Norwood’s client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply!

ABOUT THE ROLE

The role of the 2nd Line IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London and a site in Berkshire. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in Windows Server and Desktop focused IT support. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. . You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations. 

MAIN DUTIES AND RESPONSIBILITIES

1. Managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business  applications.
2. Liaising internally and externally with technical support companies and suppliers and working alongside the IT Manager and Application Support team, the role of 2nd Line IT Support Engineer will involve the following tasks:
3. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.
4. Liaising with Support Companies to get issues fixed.
5. Configuring, installing and supporting any client hardware and software.
6. Configuring, installing and supporting mobile devices and internal phone systems.
7. Assisting with new user desk setups, desk moves and associated cabling.
8. Processing new and leaver’s accounts.
9. Maintaining Asset register of all IT equipment.
10. Managing, assessing, and reporting on project activities to meet deadlines.
11. Focus on solving customer’s problems, striving to understand their needs.
12. Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or  identified IT risks through the appropriate incidents and escalations process
13. Maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security including remote access technologies.
14. To be a car driver and have access to a car during office hours and willing to drive between locations.

ESSENTIAL TECHNICAL SKILLS

• Windows Server 2016/2019
• Windows 10/11 desktop systems
• Microsoft Azure
• Office 365 and the MS Office Suite
• Microsoft Exchange, Teams, OneDrive, SharePoint
• Active Directory
• Group Policy, DNS, DHCP
• Desktop Deployment Services
• Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)
• Email and Web Filtering Systems
• Managed Antivirus
• Enterprise Wireless administration
• Printer Management

Why Norwood?

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• Hybrid work arrangement
• 1pm finish on a Friday
• Unlimited access to staff referral scheme

If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer! Please press apply and our Recruitment Team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

No agencies please.

Information Manager
The Migraine Trust
Remote with meetings in London 4 times a year which will include overnight stays and other ad hoc UK travel may be required
Permanent
Full time, with flexible working
Salary £35,000-£38,000 per year depending on experience
Excellent benefits including 25 days annual leave, plus bank holidays, with increases for each year of service up to a max of 30 days, birthday leave, pension, death in service cover, training and development opportunities, staff discounts and access to Employee Assistance Programme

Would you like play a vital role making a difference to the lives of people living with and affected by migraine? Do you have experience working within a health charity communicating complex health information?

Charity People are delighted to be partnering with The Migraine Trust, a small, ambitious charity which is dedicated to helping people affected by migraine, to bring on board an Information Manager.

The Migraine Trust is the only UK migraine charity providing information and support, campaigning for awareness and change, and funding and promoting research, and has been leading and bringing the migraine community together since 1965. One in seven people in the UK live with migraine. This complex and debilitating neurological disorder can significantly affect many aspects of life including work, school, personal relationships, and feelings of isolation.

Every year over two million people visit The Migraine Trust website for the most up to date information, and thousands contact the helplines for information and support on all aspects of migraine. The Migraine Trust campaign for increased awareness and understanding of migraine, better access to treatment, and national policy change to improve the lives of people who get it.

The Information Manager will coordinate and develop a range of health information needed by the migraine community and people living with migraine to raise awareness to both members of the public and health care professionals. The role is also responsible for ensuring the information on the website is up to date and coordinating and managing Patient Information Forum renewals.

Key responsibilities

• Produce and maintain quality health information: You will manage and update health information, scope, plan, and create new content in consultation with stakeholders, and identify target groups to produce materials to meet their needs. You will work within the Information and Support team constantly communicating with colleagues working on front line services to ensure the information being produced is in line with service users needs. You will also be responsible for managing the organisations PIF processes and assessments.
• Engage with the migraine community: You will hold focus groups to understand information needs, build strategic partnerships to disseminate information effectively, and support staff learning and knowledge-building about migraine.
• Support communication and dissemination: You will work with the Communications team to create accessible information formats, provide content for videos, blogs, and other communication channels and regularly monitor and report on the impact of information provision.
• Research: You will act as the key point of communication for the research committee, manage administrative duties for research funding applications and grants, and coordinate research meetings and liaise with funded researchers for project updates.
• Represent and support the charity: You will represent The Migraine Trust at external events and build relationships with healthcare professionals and stakeholders.

The Information Manager will have solid experience of communicating complex health information to audiences in written and online formats, as well as proven experience of producing information from the research stage through to writing, external review and liaising with designers. The successful candidate will have the ability to gain an in-depth understanding of medical and health related information, including research and critical analysis skills to develop an evidence base. You will have experience working within a health communication environment, with excellent verbal and written communication skills, and meticulous attention to detail with demonstrable editing and proofreading skills. You will have the ability to liaise with key stakeholders, be a self-starter with an ability to work independently and as part of a team and be able to work to tight deadlines. You will have knowledge and understanding of the benefits of patient engagement to produce health information.

The role is home-based with meetings in London once every 3 months which will include overnight stays and some ad hoc national travel. All travel/overnight expenses are covered. They are happy to explore flexible working options for the right candidate. The post will be subject to satisfactory references.

If you would like to support the work of The Migraine Trust, you have the skills to apply for this role and would like to join a passionate and dedicated team to make a real difference, we would be delighted to hear from you.

How to apply:

The application process is CV and Supporting Statement. In the first instance, please send your up-to-date CV to Jen and Alice at Charity People for more information or contact Jen for an informal confidential chat about the role.

Applications will be being reviewed on an ongoing basis.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Circa £52,000 per annum

35 hours per week

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our ICT Applications Manager.

This is a new role delivering reliable and responsible applications management to over 350 colleagues. You will have sound technical knowledge of applications security, performance monitoring, data management and reporting. Previous experience of some of our key systems including SharePoint, M365, Salesforce, UNIT4, PowerBI, Zendesk or Asana will be needed.

You will be able to motivate and communicate with colleagues in all areas of the organisation, providing well-founded and honest advice on options for improvement of business outcomes as well as dealing with day-to-day technical and user support issues. If you have a track record of delivering high-performing applications, a commitment to improving business effectiveness and the ability to effectively communicate and present knowledge to a variety of audiences, we want to hear from you.

Act now and visit the website via the apply button to apply online.

Closing date: 8am, Monday 8 July 2024.

First Round Interview date: Friday 26 July 2024 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a recruitment platform called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

Our office is located on the Queen Elizabeth Olympic Park in Stratford, East London. Colleagues work at least one day a week in the office and the rest of the time from home.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and disabled candidates because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Training and Partnerships Officer

Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024

Salary: £22,400 pa (pro rata to £28,000 FTE)

Job Reference: TPO1 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn.  CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.

CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.

The role

Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer. 

The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills.  The main responsibilities of the role include:

• To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
• To support successful contract and stakeholder management related to the training partnerships and training contracts.
• To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.

The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role. 

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• The option to buy up to 5 days' additional annual leave
• Cycle to work scheme
• Contribution to eye tests and flu jabs

Registered Charity No 313014

Administrative and IT Assistant

We are hiring for an Administrative and IT Assistant

The charity is an international movement, an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by love for God.  Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: VAC0091 Administrative and IT Assistant

Hours: Full-time, 35 hours per week (flexible working available after probation period)

Location: London

Salary: £30,146.98 pa plus travel to work allowance up to £3,700 pa

Contract: Permanent

Benefits: Contributory Pension Scheme; Generous Travel to work Allowance 25 days annual leave plus 8 Bank Holidays per annum, Café discount.

Closing Date: 26th July 2024

About the Role

In brief, this role involves being the first point of contact for any IT related issues at Sunbury Court, in terms of reported issues from Presenters, Delegates, Customers or Staff. Assist personnel and delegates with Microsoft 365 request including the desktop suite & maintain the delegate devices held at ICO.

The role will also aid the ICO processes for visitors including Delegate Visa processes and documents needed by the Zones and Territories. Provide any further administrative support required.

About You

The successful candidate will have:

• A level or equivalent within an IT Discipline (A degree in computer science or equivalent).
• A broad technical knowledge of IT, PC’s/peripherals, and their architecture
• Good software and hardware troubleshooting skills
• Good knowledge Microsoft office Suites and core application suites
• Excellent communication and interpersonal skills
• Good customer facing skills.
• Good organisational skills, able to take a methodical approach to service issues.
• Ability to work under pressure to meet SLA's and remain calm in stressful situations.
• Ability to support mobile devices (Android & IOS)
• Strong administrative skills including use of Microsoft 365 suite.
• Empathy with the aims and ethos of the charity

You must be in sympathy with the aims and objectives of the organisation.

If you are a humanitarian at heart, motivated to work for and with the leader of a global Christian church and charity, we are keen to hear from you.

If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the charity’s website where you will need to complete their online application process, please note CVs will not be accepted.

Other roles you may have experience with could include Admin, Administration, Administrator, IT, IT Administrator, IT Administrator, Administration IT Support, IT Support Officer, Admin and IT Support Officer, IT Coordinator, IT Helpdesk, IT Support, IT Support Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Purpose:

To support ARC’s staff and stakeholders in their use of technology, to further ARC’s aim of conserving amphibians and reptiles and saving their disappearing habitats.

The IT Systems Coordinator will be responsible for the support and maintenance of ARC’s IT systems and infrastructure; for the support of ARC staff, volunteers and other stakeholders using the technology; for identifying potential improvements; and for the implementation of agreed changes. The IT Systems Coordinator will be aided in this by ARC’s third-party IT support provider.

Duties/Responsibilities:

• Support local and remote staff using Windows 10/11 and MS 365 Apps for Business.
• Support of ARC’s fundraising and volunteer database systems (in tandem with ARC’s database suppliers).
• Maintain and administer core apps and infrastructure (e.g. Entra/AD; LAN; VoIP; file/print; mobile phones; AV equipment; MS 365 apps and email) alongside ARC’s third-party IT support provider.
• Implement technological changes with ARC’s third-party IT support provider.
• Provide technical support to ARC’s Communications Team relating to the maintenance of the Trust’s intranet and website (working with the website CMS supplier).
• Provide advice and guidance to staff regarding information security and data protection as required.
• Coordinate regular information security refresher training.
• Coordinate/ deliver staff software training as required.
• Refine and deliver IT inductions for new staff.
• Budget for hardware and software replacements.
• Liaise with ARC’s support provider and suppliers and assist in reviewing contracts.
• Take a key role in ARC’s incident response team.
• Co-ordinate and lead in ARC’s internal IT Subgroup.
• Participate in meetings with IT representatives from ARC’s partner organisations.
• Assist with data processing of stakeholder registrations and communications preferences.

Working Relationships:

The IT System Coordinator has no line management responsibility but there may be periodic opportunities to supervise interns or work placements. You will report to the Admin & Finance Manager but will work closely with workstreams across the Trust, ensuring that all of ARC’s staff have the knowledge of, and confidence in, the technology they require to achieve their conservation objectives. You will also be required to liaise with various third-party suppliers and support providers.

Hours: Part Time 28 hours or Full Time 35 Hours. All hours to be completed between Monday – Friday 9 – 5. Some occasional evening or weekend working may be required.

Responsible to: Chief Executive

Location: Richmond upon Thames – office, homes, community locations as required by service. Office location is the White House Community Centre, 45 The Avenue, Hampton, TW12 3RN. Some home working may be possible in line with our Hybrid Working Policy.  

Responsible for:  Information & Advice Advisors (4) , Volunteers

Salary: £35 – 39k FTE plus 5% pension contribution

Lead and develop a team providing great advice to local older people

Age UK Richmond are a local independent charity providing much needed support to older people throughout the London Borough of Richmond upon Thames. Our wide range of services have a highly positive and long-lasting impact on the health and wellbeing of local older people.

We currently have an excellent opportunity for an experienced and proactive individual to take on the role of Information & Advice Manager - leading and developing our busy Information & Advice Service for local older people.

Our highly valued Information & Advice Service currently has three delivery areas: a ‘First Contact’ helpline that also acts as a gateway into Age UK Richmond, Welfare Benefits support and Advice Extra. Support is provided in homes, at community locations, online and over the phone.

This central key role within the charity will involve:

· Managing, supporting and developing the Information & Advice team, including staff advisors and volunteers.

· Directly providing advice, managing a caseload.

· Ensuring the Information & Advice team meet KPI’s and help deliver the organisations strategy.

· Working in partnership with other local services and looking for development opportunities.

· Ensuring the provision of high quality, accurate and accessible advice.

· Achieving and maintaining Information & Advice quality standard accreditations.

To fulfil the demands of this role you will need to have a strong level of experience in providing advice to older or vulnerable people; an excellent understanding of the benefits available to older people, some management / supervision experience and good IT skills.

Application is via CV and covering letter or application form. Please click apply to be taken to our website for the job description and how to apply. Closing date for applications is the 22nd July 2024 at 9 a.m.