ICT Officer

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of Role:

The ICT Officer will provide the first line technical support and ensures smooth ICT operations across the organisation. The role encompasses troubleshooting hardware/software and network issues, whilst managing devices via Microsoft Intune and maintaining Office 365 applications. Additionally, the ICT Officer is responsible for setting up and maintaining meeting room equipment, managing IT assets and ensuring security compliance. This hands-on position requires regular presence in the office to support the organisation’s ICT needs.

About the Role:

1. Provide first-line technical support to end-users.
2. Troubleshoot and resolve hardware, software and networking issues
3. Respond to and resolve staff queries in a timely manner
4. Ensure devices are up to dates, particularly with security patches and updates in the security centre.
5. Assist in settings up and configuring PCs, monitors and other hardware.
6. Manage office 365 applications and the admin centre.

About You:

To be successful in this role, you will need:

1. Educated to Bachelor’s degree level.
2. Proven experience in a similar help desk or IT support role.
3. Proficiency in managing devices using Microsoft Intune.
4. Strong knowledge of Office 365 applications and the admin centre.
5. Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
6. Good team work skills with the ability to work with different and sometime conflicting agendas.

Why you should Apply: 

We are looking for someone who is passionate about helping others, enjoys problem-solving, and are looking for a role where you can make a real impact and growth. As an ICT Officer at Muslim Aid, you will ensure the smooth operation of our ICT systems and support our mission to make a positive impact. Provide first-line technical support, help overcome IT challenges, and achieve our strategic priorities. Join us and be part of a team dedicated to making a real difference through your expertise in ICT.

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

For application, please click on the link below:

OR

To apply please submit your cover letter (no more than 1 page) and CV.