Information Governance Manager Jobs in Manchester

We are COSRT - a unique professional body for specialist psychotherapists in the UK and beyond.  We provide and accredit training, set professional standards, and support professionals and the public.  All so that people can access the best possible therapy no matter where or who they are.

Now, after an internal promotion, we are looking to recruit an Organisational Support Officer.  This is a vital, interesting and challenging role.  It will mean you're involved in everything we do.  You'll work alongside and give practical support to all colleagues, using your skills to help us deliver products and services smoothly.

This isn't a stereotypical administration post - it is true support across our functions.There will be four main areas where you will be most involved:

• Training....including setting up agreements with trainers, providing pre and post event support for online sessions, creating products on our online training platform.
• Operations...including processing membership applications, dealing with queries from the public and professionals, supporting internal financial and other processes.
• Standards and governance...clerking complaints, setting up and supporting committee meetings.
• Communications...including social media posting, updating website content, creating newsletters.

There is no doubt that this is an exciting role.  No week will be the same and you will be supported in getting involved in as many things as possible to help your professional development.

To succeed you'll need to be flexible, proactive and have a diverse skillset.  You'll have an eye for detail.  You'll be good with numbers and able to do key administrative tasks.  You'll be comfortable working with technology and learning how to do new things quickly.  You'll be able to work independently as well as in close collaboration with others.  You'll be an excellent communicator, comfortable speaking with a range of people and producing high quality written outputs.

Moss Side Millennium Powerhouse is a busy community and youth centre based charity located in Moss Side, Manchester. We are an independent charity, which operates a diverse range of cultural and commercial activities. A lot of the work we do is with young people aged 8 -19 or up to 25 for those with additional needs offering provision during the day in school holidays and universal provision in the evenings. The post holder will need to be comfortable working in this environment.

Open 7 days a week with varying hours the venue is a bustling hive of activity and we are now recruiting for a Full-time Operations Manager to manage the day to day team and processes that are necessary to provide a safe friendly and welcoming environment. You’ll want every person to have a positive customer experience and be committed to delivering exceptional service.

In addition to the above this post requires you to have attention to detail, be a quick learner & able to undertake physical tasks to support the team. This crucial role will require a flexible approach to working within the varying needs and requirements of a multi-functional community venue. You will work closely with a range of staff and volunteers in a busy and responsive environment, and so you will need to be both a team player, and able to work independently, as required. An enhanced DBS is required for this role.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The CRM Marketing Officer is a new role within Anna Freud, supported by significant investment in the CRM systems and marketing resource. The post-holder will contribute to and build the organisation’s CRM strategy and marketing capabilities, laying the foundations for increased engagement with our audiences. They will also manage day-to-day CRM marketing activity, having autonomy to drive CRM campaigns, testing and customer-centric lifecycle communications.

The role will report into the CRM Marketing Manager and will be part of the wider Brand and Marketing team. The ideal candidate will demonstrate initiative, proactivity and curiosity to successfully deliver CRM marketing plans. They will collaborate with colleagues to increase the value of our database and advance this important area of work.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Wednesday 29 January 2025.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Wednesday 5 February 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between Wednesday 12 February 2025.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

Are you a dynamic individual and a strategic thinker with a strong understanding and experience of financial management and business operations within the voluntary / charity sector? We are seeking a Finance and Business Manager to join our team and provide leadership in financial planning, analysis, and reporting. In this role, you will be responsible for overseeing all financial activities, developing budgets, and monitoring financial performance to ensure the overall success of the organisation. This is a great opportunity for to make a positive impact during an exciting period of growth.

About Us:

Established in 2015, Can-Survive UK (CSUK) is an award winning small to medium sized charity providing culturally appropriate support and information primarily however not exclusively for African and Caribbean people diagnosed or living with cancer. You will work alongside passionate staff and volunteers who are keen to make a difference to those affected by cancer.

About the role:

Overall job purpose:

• Manage all finance systems and processes including payroll, pensions, and insurance.

• Manage on the strategic Business functions across the organisation and provide strategic support to the Board of Trustees, CEO and the Senior Management Team

• Financial Records Maintenance

• Monthly Reporting and Budgeting

• Financial administration, banking and payments:

• Year-End Reporting

• Governance and strategic finance

• Staff Management

You will report to the Treasurer and Chief Executive Officer, and working closely with our Senior Management Team, external accountants and key stakeholders.

We offer

 • Flexible working (subject to the needs of the organisation)

• 25 days annual leave (pro-rata) exclusive of bank holidays

• Birthday leave (after 12 months of continuous service)

• Pension scheme (3% match contribution)

• Training and development opportunities

• Free car parking

You must have the right to live and work in the UK

Post is subject to a DBS Check

Salary (UK Based): £43,898 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate). 

The role: As Programme Manager, you will be responsible for the Project Management Office function (PMO), coordinating and governing our projects focussed on delivering Mary’s Meals International’s (MMI) strategic objectives. You will govern all our projects to success within the programme, and manage key stakeholders, providing regular updates on the programme.

As a Project Management expert with good experience of Agile methodologies, you will have the opportunity to support and guide project managers and stakeholders in best practice and ensure a strong focus on stewardship, service and simplicity.

Responsibilities:

• Personal responsibility for managing and delivering key programmes, projects and products.
• Develop consistent standards, procedures, templates and guidance for successful project delivery.
• Work alongside others to coach, define and implement the governance framework for projects.
• Work with functional owners and project & team managers to create strategies for effective project planning, monitoring and delivery.
• Ensure that MMI’s Agile delivery methodology is embedded and deployed across the programme.
• Run Steering Committee Meetings or support Project Managers to run these meetings.
• Meet regularly with stakeholders to understand and review organisational objectives and project requirements, developing strong relationships and demonstrate great stakeholder management.
• Inform projects when strategy changes and help them re-baseline.
• Seek continual improvement of the PMO and organisational approach to project and product delivery.
• Effective management of PMO staff.
• Strive to identify areas for process and organisational improvement and make recommendations to senior stakeholders.
• Contribute to organisational growth through the creation and sharing of knowledge, lessons learned, and best practices from previous project experience.

About you:

You take personal responsibility, through a hands-on approach, for the successful delivery of projects. With significant project management experience of leading large, complex projects, you will bring strong stakeholder management experience. With proven people leadership experience, you will bring robust experience of resourcing projects, developing, and managing relationships and coaching those around you, to share your knowledge and build capacity across the Mary’s Meals family.

A relevant qualification in Project Management and/or Agile methodology would be of interest, and it would be great if you also have experience of working with CRM solutions and digital/business transformation projects.

You will be inspired by our work and will strive to maximise all resources and drive efficiencies and process improvements to ensure fantastic return on investment and to challenge the status quo, to ensure we deliver on time and on budget.

About us:

We are happy for you to work remotely and flexibly, in a way that best supports your work life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates.

This is a fantastic role where your daily work has real impact. Please click Apply to send your CV and a short covering note, highlighting your suitability and motivations in considering this role.     

Salary (UK Based): £43,898 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate). 

The role: As Programme Manager, you will be responsible for the Project Management Office function (PMO), coordinating and governing our projects focussed on delivering Mary’s Meals International’s (MMI) strategic objectives. You will govern all our projects to success within the programme, and manage key stakeholders, providing regular updates on the programme.

As a Project Management expert with good experience of Agile methodologies, you will have the opportunity to support and guide project managers and stakeholders in best practice and ensure a strong focus on stewardship, service and simplicity.

Responsibilities:

• Personal responsibility for managing and delivering key programmes, projects and products.
• Develop consistent standards, procedures, templates and guidance for successful project delivery.
• Work alongside others to coach, define and implement the governance framework for projects.
• Work with functional owners and project & team managers to create strategies for effective project planning, monitoring and delivery.
• Ensure that MMI’s Agile delivery methodology is embedded and deployed across the programme.
• Run Steering Committee Meetings or support Project Managers to run these meetings.
• Meet regularly with stakeholders to understand and review organisational objectives and project requirements, developing strong relationships and demonstrate great stakeholder management.
• Inform projects when strategy changes and help them re-baseline.
• Seek continual improvement of the PMO and organisational approach to project and product delivery.
• Effective management of PMO staff.
• Strive to identify areas for process and organisational improvement and make recommendations to senior stakeholders.
• Contribute to organisational growth through the creation and sharing of knowledge, lessons learned, and best practices from previous project experience.

About you:

You take personal responsibility, through a hands-on approach, for the successful delivery of projects. With significant project management experience of leading large, complex projects, you will bring strong stakeholder management experience. With proven people leadership experience, you will bring robust experience of resourcing projects, developing, and managing relationships and coaching those around you, to share your knowledge and build capacity across the Mary’s Meals family.

A relevant qualification in Project Management and/or Agile methodology would be of interest, and it would be great if you also have experience of working with CRM solutions and digital/business transformation projects.

You will be inspired by our work and will strive to maximise all resources and drive efficiencies and process improvements to ensure fantastic return on investment and to challenge the status quo, to ensure we deliver on time and on budget.

About us:

We are happy for you to work remotely and flexibly, in a way that best supports your work life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates.

This is a fantastic role where your daily work has real impact. Please click Apply to send your CV and a short covering note, highlighting your suitability and motivations in considering this role.     

Role Overview Operations & Data Manager

We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.

Key Responsibilities

Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.

Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed

Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.

Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.

Person Specification

Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)

Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.

Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.

Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.

Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.

Digital Care Hub
Engagement Manager Job Description

About Digital Care Hub

Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. And in recent months, the need for information to be shared securely and efficiently between health and care services has become even more apparent. But there can be risks – for example how information is kept safe and secure, and what happens if a digital system fails.

This is a shared role across Digital Care Hub (DCH) and the Better Security, Better Care (BSBC) programme.

DCH is run by social care providers for social care providers. It is a dedicated platform for providing advice and support to the sector on digital, technology and data protection. BSBC is a support programme to help adult social care providers to store and share information safely through the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security.

The BSBC programme supports the sector with resources hosted on DCH and assistance provided by local partners to help care providers complete the DSPT. It’s an ambitious programme with the aim that all CQC registered adult social care services will have completed the DSPT. The programme is delivered by a diverse group of care sector organisations, including many local care associations, with colleagues from the NHS, Association of Directors of Adult Social Services and local councils also involved.

About you and the role

We are looking for a someone to join our team as an Engagement Manager. You'll play a key role in ensuring the successful delivery of the DCH and BSBC programmes, by providing key insight and support to our Local Support Organisations to enable them to engage with their local health and social care stakeholders, liaising with our partners and grantees and addressing all manner of different challenges.

This role is a job share, alongside our existing Engagement Manager you'll manage programme-critical functions and will take an entrepreneurial approach to improving our stakeholder engagement and management. You'll report to the Programme Director.

Here’s a taste of what you’ll do:

· Stakeholder management. Developing, building and mapping our key stakeholder relationships

· Communications toolkit development. Making sure our local support organisation are equipped with everything they need to effectively reach out to their local stakeholders and are able to report this to our central team. 

· Management of special interest groups.

· Events planning. Leading the development and management of online and in person events across both programmes. 

· Tracking and managing contacts across the programme compliance and governance processes. Managing paperwork and reporting for the board.

· Ensuring regular communications to the grantees and stakeholders, working closely with the Communications Manager and Delivery Manager to develop the comms and marketing for the programmes.

· Managing programme comms including writing case studies, articles, blogs.

· Attending events nationally as a representative of the programme.

· Providing monthly data reports to the BSBC board and relevant stakeholders. Managing the effective data monitoring system and proposing developments and improvements where necessary.

· Grow with the role. As the programme grows, lead the delivery of our local and regional support as well as working closely with the wider Better Security, Better Care and Digital Social Care teams to ensure the programme is embedded in the digital developments across the sector.

Your skills

You'll be the right person for this job if:

· You are eligible to work in the UK (we are unable to sponsor any international visas)

· You're passionate about solving problems, no matter if their big or small; and have a strong mindset of getting things done.

· You will have experience of working in or alongside adult social care providers.

· You will be comfortable working with large, complex stakeholder networks and have experience developing and maintaining stakeholder relationships.

· You will have experience developing and managing events.

· You appreciate the big picture of our mission and balance that with a collaborative mindset to prioritise your work. 

· You have excellent verbal communication and presentation skills.

· You feel comfortable dealing with uncertainty and ambiguity.

· You are willing to learn and can develop new skills and can tackle new areas.

The role

This role is a part time job share with our current Engagement Manager and the contracted hours will be 21 hours over 3 days per week – we are open to flexible working. Fixed term contract until 30th September 2025 with potential to extend.

You'll benefit from:

· Salary £43,000 (pro rata)

· Remote working with some travel

· 28 days annual leave plus bank holidays

Due to receiving a large number of applications, we will be closing this advert at 5pm on 15/01/2025.

Salary (UK Based): £43,898 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate). 

The role: As Programme Manager, you will be responsible for the Project Management Office function (PMO), coordinating and governing our projects focussed on delivering Mary’s Meals International’s (MMI) strategic objectives. You will govern all our projects to success within the programme, and manage key stakeholders, providing regular updates on the programme.

As a Project Management expert with good experience of Agile methodologies, you will have the opportunity to support and guide project managers and stakeholders in best practice and ensure a strong focus on stewardship, service and simplicity.

Responsibilities:

• Personal responsibility for managing and delivering key programmes, projects and products.
• Develop consistent standards, procedures, templates and guidance for successful project delivery.
• Work alongside others to coach, define and implement the governance framework for projects.
• Work with functional owners and project & team managers to create strategies for effective project planning, monitoring and delivery.
• Ensure that MMI’s Agile delivery methodology is embedded and deployed across the programme.
• Run Steering Committee Meetings or support Project Managers to run these meetings.
• Meet regularly with stakeholders to understand and review organisational objectives and project requirements, developing strong relationships and demonstrate great stakeholder management.
• Inform projects when strategy changes and help them re-baseline.
• Seek continual improvement of the PMO and organisational approach to project and product delivery.
• Effective management of PMO staff.
• Strive to identify areas for process and organisational improvement and make recommendations to senior stakeholders.
• Contribute to organisational growth through the creation and sharing of knowledge, lessons learned, and best practices from previous project experience.

About you:

You take personal responsibility, through a hands-on approach, for the successful delivery of projects. With significant project management experience of leading large, complex projects, you will bring strong stakeholder management experience. With proven people leadership experience, you will bring robust experience of resourcing projects, developing, and managing relationships and coaching those around you, to share your knowledge and build capacity across the Mary’s Meals family.

A relevant qualification in Project Management and/or Agile methodology would be of interest, and it would be great if you also have experience of working with CRM solutions and digital/business transformation projects.

You will be inspired by our work and will strive to maximise all resources and drive efficiencies and process improvements to ensure fantastic return on investment and to challenge the status quo, to ensure we deliver on time and on budget.

About us:

We are happy for you to work remotely and flexibly, in a way that best supports your work life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.4 million children who today will receive Mary’s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. Mary’s Meals is committed to preventing any type of unwanted behaviour at work and we expect all the Mary's Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Salary advertised is for UK based candidates, our salary philosophy ensures consistency across locations where Mary’s Meals operates.

This is a fantastic role where your daily work has real impact. Please click Apply to send your CV and a short covering note, highlighting your suitability and motivations in considering this role.     

Regional Safeguarding Manager (South East)

The Methodist Church in Great Britain is committed to ensuring its churches are safe spaces for all. We work hard to ensure compliance with legal requirements, develop good practice, provide effective training and give professional advice on individual cases.  We have an exciting opportunity to join our new safeguarding service and take forward this work supporting Methodist churches and work. The post holder will work alongside the Director for Safeguarding in some strategic duties, and will line manage a regional team of Safeguarding Officers who will carry specific responsibility for individual cases and risk assessments, training and advise to churches. The post predominantly covers the districts in the South East and will involve regular travel. The post holder is required to be home-based within the South East region. 
 

The successful candidate will hold a relevant professional qualification and extensive relevant experience and expertise in child and/or adult protection.

For more information about us visit the Safeguarding section of our website. 

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities. 

If you require reasonable adjustments to made at any stage of the recruitment process, please contact our HR Team. Contact details available on our website 

Click Apply to be redirected to our website to complete an application form. 

Closing Date: 20 January 2025

Interviews: 6 February 2025 at Methodist Church House, London

N.B We reserve the right to close this vacancy early should we receive sufficient applications. 

We're looking for a Community Fundraising Manager - it's a great opportunity to develop a plan and deliver a diverse portfolio of fundraising activities to engage people with our work and contribute to our income.

You will manage a team to help develop innovative fundraising products, grow our supporter base and provide exceptional supporter stewardship.

Income generation  

• Responsible for supporting the development of a 3-year community fundraising income strategy to grow income from a modest base of £125k per year to circa £275k per year.
• Implement the operational plan for community fundraising income. 
• Plan, develop and deliver new community fundraising products, campaigns and events that will resonate with stakeholders including members, donors and volunteers to fundraise. 
• Work collaboratively with Comms, Marketing & Digital teams to develop and drive forward promotion of community fundraising to reach existing and new audiences, including developing content for social channels, e-comms, webpages and fundraising packs.
• Establish a network of community fundraisers, building relationships with community fundraising ‘champions’, and providing excellent supporter care and timely communication. 
• Evaluate community fundraising projects regularly and make changes when necessary. 

Leadership, management and collaboration 

• Lead the community fundraising programme in line with Marine Conservation Society values and organisational culture.
• Contribute to fundraising cross-team planning and strategy development. 
• Line management of 2 part-time Community Fundraising support roles with responsibility for operational delivery of their fundraising plans and performance management including, 1-2-1 meetings, appraisals, day-day performance management against KPI’s, motivation and objective setting. 
• Build collaborative relationships with peers across the charity. 

Governance & reporting 

• Manage the overall budget for community fundraising, including monitoring of income and expenditure against budget. 
• Setting, measuring, and reporting against agreed KPIs  
• Ensure the Community Fundraising team are accurately recording the receipt of donations and gifts received from supporters. 
• Ensure accurate financial and CRM supporter records are maintained and accessible. 
• Ensure all relationships comply with relevant charity law, GDPR requirements and the charity’s Ethical Fundraising Policy.
• Work with our Data Manager, Head of Marketing, and the Fundraising team to ensure the CRM database holds key, relevant profile information on supporters.
• Attend department and organisational meetings reporting on team related matters as required and cascading organisational priorities as appropriate.

Knowledge and experience (what you’ll know)

Essential

• A track record in community fundraising or similar, with the ability to demonstrate success in meeting financial targets and income growth. 
• Can demonstrate your experience of supporting the development of 3-5 year strategic plans 
• Experience of developing and leading on annual operating plans in line with strategic goals.  
• Can show your line management experience, including knowledge of successfully developing and motivating a team. 
• Can successfully set and manage multi-year budgets. 
• Good knowledge of and experience of working with CRM databases including the collection and storage of data in line with GDPR. 
• Sound knowledge of current fundraising trends and knowledge of fundraising policies, procedures and legalities. 

Desirable

• Experience of establishing and growing new community fundraising products. 
• Project management experience, able to plan and deliver within set timescales.

Skills & abilities (how you’ll do it)

Essential

• Able to take responsibility for delivering against objectives and monitor and evaluate operational and financial plans. 
• Excellent interpersonal skills including relationship building, influencing and negotiating with a wide diverse audience  
• Able to work as a leader and motivate others.
• Excellent written and verbal communication skills, including attention to detail.  
• Strong planning skills and the ability to manage a varied and busy workload while meeting tight deadlines. 
• Self-motivated and able to demonstrate creativity, initiative and work proactively 
• Ability and confidence to represent the organisation with potential and existing donors. 

Desirable

• Strong IT skills, including MS 365 tools (Teams, SharePoint, One Drive etc.) Word, PowerPoint, Excel etc.  

Personal Qualities (what you’ll bring)

A personal style in line with our values and our commitment to equity, diversity and inclusion: 

We are brave                                        We have integrity  

We are a community                          We are credible  

We are positive                                     We are solutions focused  

•  An innovative and creative thinker who is quick to generate solutions and ideas.  
• Comfortable with change, with a flexible and adaptable approach to work, with good prioritization skills. 
• Approaches problems with a creative and enabling mindset to seek solutions. 
• Responds positively to challenges – managing your personal responses when things get busy
• Comfortable and capable when working independently and on own initiative.  
• Motivated and focused in both the home working and busier working environments.  
• A good team player who builds open and supportive relationships. 
• A positive, optimistic, and ambitious vision for the future of Community Fundraising. 
• Collaborative and team-oriented approach, with the ability to work effectively with colleagues across different functions and levels.  
• Proactive and results-driven mindset, with a focus on achieving measurable outcomes. 

Job Title: Administration Manager/PA to the CEO

Location: Home based

Responsible to: CEO

ABOUT US

The Teaching Awards Trust is a charity committed to raising the profile of the outstanding, life-changing work that takes place in education across the UK. We champion, celebrate and raise the morale of all those who work in education.  Our mission is currently carried out through two powerful campaigns; The Pearson National Teaching Awards and Thank a Teacher.

ABOUT THE JOB

This is an exciting new support role created to provide support to the team, and the CEO. The primary responsibility of this role is to provide high-quality administrative support to the Teaching Awards Trust, ensuring the efficient operation of the charity’s virtual office and daily activities. This includes offering confidential personal assistant (PA) services to the CEO and Board of Trustees, as well as providing cross-functional support to the wider team in areas such as fundraising, human resources, awards management, marketing, and event coordination. As this is a new role, you will have the opportunity to help shape and grow the role to make it your own.

ABOUT YOU

A track record of at least 4/5 years’ experience providing PA/Administrative support, ideally at a senior or executive level, with experience within the education/charity sector advantageous.

You will have excellent organisation skills with a strong attention to detail as well as exceptional interpersonal and communication skills.

The ability to build strong, collaborative relationships both internally and externally is essential for you to be able to hit the ground running in this new role.

As with other jobs of this level, a high level of discretion and confidentiality is needed when dealing with sensitive information

Overall, you will be looking for the opportunity to make a real difference in your role and to help support of aims of the trust.

ABOUT OUR BENEFITS

A salary of £30-35,000 per annum. You will be home based with some need to travel for team meetings and other events.  Annual leave is 25 days excluding bank holidays, Employer pension contributions of 6%, Learning and Development packages are also available.

ABOUT OUR APPLICATION PROCESS

The closing date for applications is midnight on 31st January 2025 but applications will be reviewed and longlisted as soon as they are received.

To apply, please follow the website link provided, along with a CV and a covering letter including why you are applying for this role and also describing your key achievements in your most recent administrative role.

Successful candidates will be contacted by phone or email by 3rd February 2025 for an initial short phone call conversation followed by remote first interviews during w/c 3rd February 2025.

Second round interviews will take place w/c 10th February 2025.

The Teaching Awards Trust is an equal opportunities employer, and we welcome applications from all suitably qualified persons. If you require any assistance or adjustments during the application process, please do not hesitate to reach out.

Job title Support Line Officer

Reporting to Support Line Leader

Location Remote

Hours 35 hours full time, part time job share considered

Salary £27-30k

We are seeking a remote-based Support Line Operator to join our small and friendly team, answering enquiries from kidney patients, families and carers by telephone, email and social media channels, driven to provide an excellent experience for every contact.

The Kidney Care UK Support Line provides practical information and non-medical advice for anyone affected by chronic kidney disease.

From Monday to Friday, 9am to 5pm, the Support Line is accessible by telephone, email and social media. We provide best in class information and support at the first point of contact, knowledgably responding to enquiries with care and compassion.

About you
 

We are seeking someone with experience of responding to incoming enquiries for a health or care patient support/charity helpline or patient support service.

Ability to deal professionally, calmly, and sympathetically with people affected by kidney disease.

You must have Excellent communication skills, able to engage and reassure by phone and in writing.

You will need to be confident using social media and MS Office for professional communications.

Interviewing on 19th and 20th February

Purpose of the post

HDR UK and the BHF Data Science Centre are committed to meaningful involvement and engagement where patients and the public are actively involved in shaping our work and decision-making. Reporting to the Centre’s Operations Director, this is a pivotal role that will be integral to ensuring the patient and public voice is embedded in our work at all stages.

You will work closely with public members, research and NHS communities, internal colleagues, charity partners, and funders to develop and implement plans for PPIE activity across all of our key areas of interest, in addition to the governance of the Centre.

This is an exciting opportunity for someone who has a passion for meaningful involvement and engagement of patients and the public, to shape and influence our work on the safe, ethical and scientifically robust use of data for research into the causes, prevention and treatment of all diseases of the heart and circulation.

The successful candidate will have a track record in working with individuals, groups and communities and have the ability to communicate complex information in clear, engaging ways. The post holder will have excellent influencing and negotiation skills, experience of working on complex projects with multiple partners and be comfortable with working at pace. Patient and public involvement and engagement in data-driven research is a growing field. The successful candidate will show a willingness and experience of developing and delivering innovative approaches to involvement where previously opportunities may not have been obvious.

Main responsibilities

Embedding PPIE in our work

• Lead on the delivery of the PPIE strategy for the BHF Data Science Centre, with oversight from the Operations Director, incorporating regular (e.g. annual) reviews and updates of the strategy.
• Lead and facilitate meetings with public contributors to integrate meaningful PPIE throughout all aspects of our work.
• Undertake and manage specific involvement and engagement activities, including but not limited to focus groups, engagement events, developing and undertaking surveys, supporting the writing of plain English summaries of projects and their outputs. In collaboration with senior colleagues, support involvement of patients and the public in the governance of our work.
• Review and provide advice on PPIE elements of research applications ensuring adequate PPIE is incorporated and provide advice where needed to researchers. 
• Develop methods to expand reach and ensure diversity of perspectives and work with the HDR UK PPIE team to grow involvement of currently underrepresented and underserved groups in health data science.
• Build and manage relationships with colleagues within the BHF Data Science Centre, working collaboratively to support and manage involvement and engagement across all areas of work.
• Work closely with the internal communications colleagues to create and disseminate engaging content (e.g. news stories on outputs and impact, videos, infographics, case studies) on our work and involvement and engagement activities using a variety of communication tools.
• Horizon scan and liaise with colleagues across the BHF Data Science Centre and HDR UK for opportunities to increase visibility of the institute’s engagement and involvement impact, i.e. through conferences, festivals, journals and other publications.

Developing PPIE best practice and collaborative working

• Incorporate best practice in our work, learning from examples of successful patient and public engagement that could influence our work
• Provide briefings for colleagues to share best practice and examples of successful patient and public engagement
• Collaborate with PPIE colleagues to coordinate public outreach initiatives and other events, ensuring that stakeholders are afforded opportunities to contribute their input and provide feedback. Establish effective working relationships and ‘ways of working’ with strategic partners to maximise opportunities for collaboration in patient and public involvement and engagement.
• Act as an internal and external ambassador for public, patient and practitioner engagement and involvement.
• Monitor and report on performance of PPIE across the Centre, make effective use of digital approaches to maximize the ability to collaborate, communicate and continuously learn.

Supporting PPIE members

• Be the point-of-contact for all BHF Data Science Centre public contributors, ensuring they are kept updated, receive all information in a timely manner and that any issues are dealt with in a sensitive manner.
• Lead on the recruitment of new public contributors as required. Adapt, develop and provide training for public contributors where necessary identifying training requirements as needed.
• Working with BHF Data Science Centre colleagues, maintain patient and public contact lists in Hubspot (CRM).

Knowledge, Skills, and Experience

Experience

• Experience of working with patients, carers and members of the public with diverse interests.
• Experience of running patient/public involvement activities and evaluating these activities, strategies and methodologies, preferably in a research environment
• Experience of promoting the need and value of engagement and involvement to a wide range of stakeholders and acting as an advocate
• Experience of writing / developing content for public and research audiences and delivering presentations
• Experience of demonstrating an understanding of health research and the needs of patients and the public
• Planning and organisational expertise with a proven track record of delivering challenging projects with multiple partners to deadlines
• Experience of organising and facilitating a range of events and meetings including: event preparation, chairing of meetings, delivering presentations, use of tools to gather views and feedback, follow-up communications and evaluation
• An understanding of the public sensitivities of using health data for research
• Educated to degree level or equivalent

Skills

• Excellent planning and organisational skills, with the ability to manage complex and multiple areas of work with competing priorities in a fast-paced environment.
• Excellent people and interpersonal skills to build collaborative partnerships across diverse groups and the ability to handle sensitive issues positively.
• Excellent written and verbal communication skills with the ability to communicate effectively and confidently with different groups of stakeholders and people at all levels.
• Evidence of ability to meet tight and challenging deadlines using a flexible and adaptable approach
• Good influencing and coaching skills.
• Able to grasp the complexity of work across HDR UK and process complex scientific information to communicate it in a way that is clear, engaging and inspires the public to get involved.
• Strong analytic skills with the ability to frame problems and solutions in a logical manner.
• Ability to work autonomously and make decisions without supervision.
• Ability to work collaboratively and as part of a multi-disciplinary team.

Please note, as we are a UK-based organisation, applicants must be living in, and eligible to work in, the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.