Information And Support Officer Jobs

Department: People Team
Location: hybrid – minimum of 1 day per week in our Aldgate, London office
Hours of work: 37.5 hours
Contract: Permanent, full time
Salary: £48,000 – £50,000 per annum
Closing date: Wednesday 22nd January at 11.59pm

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing appflexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

As Reward and Benefits Manager in the People Operations team, you will be the subject matter expert on all aspects of employee reward, ensuring Dementia UK has effective, fair and transparent pay practices, and a benefits package that sets us apart.

Working closely with the People and Finance teams, you will lead the end-to-end payroll process, ensuring accurate, timely, and compliant monthly processing for a headcount of circa 300 staff. You will manage all employee benefits for the charity, liaising with suppliers, negotiating favourable terms, and proposing updates and improvements. Additionally, you’ll provide training and support to the People team to enhance their knowledge of reward practices, and will ensure our pay and benefits offering is effectively communicated across the charity.

As our pensions expert, you’ll ensure compliance with relevant regulations across the Dementia UK Aviva and NHS pension schemes, including auto-enrolment. You will act as the main point of contact between the charity and our pension and payroll providers, fostering strong, productive relationships. You will also lead the annual pay review process, conducting market research, analysing relevant data, and recommending an organisational approach. With expertise in job evaluation, you will perform evaluations and advise on role design to ensure a consistent approach is applied.

To succeed in this role, you will bring experience in managing payroll and pensions administration, along with a strong understanding of best practices in staff reward and benefits. You will have worked within a UK HR department and possess a solid knowledge of UK employment legislation relating to employment, reward, pensions, payroll, and GDPR compliance.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recruitment team.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

About Cosmic Charity

Cosmic supports the work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We fund vital equipment, staff training, research, and support services for patients and their families.

Join our dedicated team as Senior Fundraising Manager during this exciting period of growth and opportunity for Cosmic. Cosmic is expanding both our service delivery and team, offering a fantastic opportunity to shape the future of this much-loved organisation.

This pivotal role will lead the strategic direction for Cosmic’s community and challenge event fundraising. You will be responsible for growing income through a portfolio of sports and challenge events, treks, community fundraising activities, supporter-led initiatives, campaigns, appeals, legacy, in memory and mass participation products.

You will work directly with the CEO and line-manage the Senior Fundraising Executive to deliver and expand our fundraising portfolio. This includes reviewing and improving existing activities, identifying new opportunities, and creating engaging supporter journeys to maximise fundraising efforts.

As a key leader, you will set and manage significant budgets, oversee operational delivery, and ensure exceptional stewardship of supporters. You’ll proactively monitor trends, conduct competitor analysis, and trial new products and platforms to keep Cosmic’s fundraising portfolio competitive and appealing to supporters.

We’re looking for someone with significant fundraising leadership and strategic experience, a proven track record in delivering successful community and challenge event programmes, and a strong understanding of budget management and fundraising best practices.

This is a unique opportunity to join a growing charity and play a critical role in delivering our three-year growth strategy, ensuring that Cosmic continues to provide life-changing support for children, babies, and their families.

Chief Executive Officer

This is an exciting opportunity to join Live Unlimited as our new Chief Executive Officer.   

Live Unlimited is a small charity that punches above its weight. Over the last seven years, we have supported hundreds of vulnerable care-experienced young people in Barnet through our range of programmes and opportunities, with life-changing results. 

We are passionate about empowering the care experienced young people we support through our schemes. We are empathetic in our approach and our staff embrace our core values of collaboration, inclusion, encouragement, inspiration and partnership. We promote lived experience leadership, providing growth opportunities such as peer mentoring and trustee roles. And we could not be prouder when we receive a phone call from a young person to say they have passed their driving test, become a trustee or got a job. 

The role:

You will be joining Live Unlimited at an exciting time as we look ahead to our next three-year strategy. We have a passionate and committed board of trustees and a small, dedicated team of two Projects Officers and a Fundraiser. We have a strong track record of delivery and fundraising, and our reach is continuing to grow. 

You will lead on budget, oversight, strategy and delivery of Live Unlimited’s operations, including scheme delivery to benefit Barnet’s looked after children and care leavers, developing business cases, partnership opportunities, overseeing implementation of operational frameworks and governance

You will also lead and oversee fundraising activities, including trust & foundations, corporates, challenge, community and individual giving.

About you:

You will be an enthusiastic and passionate leader from within the Charity sector, good at developing partnerships, stakeholder management, have an eye for detail while maintaining an overview of the organisation and broader charity landscape.   

You must have experience of diversifying income streams along with a proven track record of successful and sustainable financial management.

What we offer: 

• This is a part-time role for 28 hours per week which can be worked flexibly. 
•  This is a fixed-term position for 2 years 
•  Hybrid working is available with regular London office working
• You will receive a salary of £40,000-£44,000 (FTE) dependent on experience 
• Benefits including enhanced annual leave of  28 days plus bank holidays plus one day special leave on your birthday

How to apply: 

Please refer to the job pack for more information. 

Live Unlimited welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

 Having a passion for Live Unlimited’s vision and objectives is very useful in this role. We particularly welcome applicants with experience or being a looked after child, care leaver or personal experience of the care system

By applying for this role, you are stating that you are eligible to work in the UK. Live Unlimited is unable to apply for a Certificate of Sponsorship for this role. 

 Please note, a satisfactory Enhanced DBS check will be required for the role. 

About us

Live Unlimited is a charity that provides opportunities and support to Barnet’s looked-after children and young care leavers, empowering them to live their best lives. We are there on the journey with care experienced children and care leavers in Barnet, helping them to gain life skills, build relationships and networks, reducing isolation and providing them with the best opportunities possible. 

REF-218918

We are recruiting a part-time (16 hours per week) Data Management Officer to join our supportive team who are committed to making life better for Manchester’s unpaid carers. This post is an ideal opportunity for someone passionate about data, who enjoys working as part of a team and wants to use their skills within a small charity.

We are looking for someone experienced in data management, who can organise, maintain and develop our information systems, and produce reports for different audiences.  You might also have some experience supporting reporting and evaluation for a community or charitable organisation, but this is not essential. What is essential, are strong skills in Microsoft Excel!

This is a remote working role and can be worked flexibly, with a limited number of fixed online meeting dates during the month. There may be very occasional in person meetings in Manchester, primarily central Manchester. Your office/admin base would be your home address.

We offer training opportunities, flexible working and a generous leave entitlement. 

This is a permanent position.

The deadline for applications is Tuesday 4th February 2025 at 9am. Interviews will take place on Wednesday 12th February 2025. We will contact successful applicants by email.

We are unable to accept CVs.

We welcome applications from everyone irrespective of sex, sexual orientation, gender identity, ethnicity, faith and religion, disability and age. Appointment will be made on merit alone.

If you are disabled we will support you throughout the recruitment process with reasonable adjustments required.

Thank you for considering Manchester Carers Forum!

Salary: £18,984 per annum (£30,550 FTE)

Contract type: Permanent Contract

Hours: 21.75

Location: Bridlington and District Hospital - cross site support to include remote support for the eye clinics at Scarborough and Malton hospitals with regular visits to these sites.

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

RNIB is pleased to announce this exciting opportunity to join our Eye Care Support Service in Bridlington and District Hospital. This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.

You will provide critical emotional support, information and guidance face to face within a hospital setting, remotely via digital platforms and in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

Admin tasks are a large part of this role, you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.

For more information on what it's like to be an ECLO, please follow the links below:

What we are looking for

You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians and a wide range of cross sector partners.

You will have the ability to work in different hospital locations as required.

You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.

As an RNIB ECLO, you will also complete the RNIB & City University 'Eye Clinic Support Studies' qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB's priority of "no diagnosis without support".

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

How to Apply

To be considered, you must respond to the questions in our short application form and submit your CV. If you're having difficulty applying, please contact

Additional Information

Appointment is subject to an enhanced DBS/PVG/ACCESS NI check for engaging in regulated work with children and adults with sight loss.

If you are experienced in HR roles and want to effect changes then this is a position for you.

This a fixed term contract to support the organisation, streamline and upgrade its HR processes and support the ongoing HR needs of the organisation. You will provide comprehensive day-to-day HR support in alignment with NWC’s policies and procedures and manage current processes as required. With a dotted line into the CEO, you will review current processes and then identify and implement upgraded effective HR processes, systems and reporting that meet the evolving needs of the organisation. This will include ensuring that any technology and cultural or procedural changes are implemented smoothly, enabling staff to adapt and engage throughout the transition and embed those new approaches.

Duties

• HR processes and systems development
• General HR
• Payroll
• Recruitment and Selection
• General requirements within the organisation
• Upholding the Values and Behaviours of the organisation

Skills

• CIPD or equivalent HR experience in a similar role with the ability to identify processes that can be improved and to work on own initiative
• A good working knowledge of how to work in a way that is compliant with the Data Protection Act, GDPR and other legislation,
• Excellent communication skills, both verbal and written, to facilitate effective collaboration.
• Experience of training others on HR or other regulated processes
• Strong time management skills including prioritising workload and meeting deadlines
• Accurately & efficiently report staff sickness, leave and any changes to employment contracts which might affect monthly payroll
• Ability to carry out recruitment and induction administration
• Ability to work both independently and with an NWC team or partner organisation as needed

This role requires a proactive individual who is committed to fostering a positive workplace culture while effectively managing human resources functions.

Please note: It is an occupational requirement that applications are open to women only, as permitted and defined under Schedule 9 Part 1 of the Equality Act 2010 and appropriate guidance

Closing date for applications: Monday 20th January 2025 at 9am

Interview date: Tuesday 28th January 2025

Please Note: For this position you are required to complete an application form which you can download from our website or email jobs@nottingham womenscentre to request a form). We do not accept CV's.

We’re looking for an experienced Marketing and Communications Officer to join our Marcoms Team. This role represents an exciting opportunity to work with a charity that has real impact on the lives of children, young people and their families. Whether you’re liaising with the media to raise awareness of our work in schools, working with school-based colleagues to develop case studies, promoting our professional qualifications, or developing marketing and communications campaigns and activity, including Children’s Mental Health Week, you will be motivated by knowing that this role will help Place2be to support children across the UK with their mental health.

You will play a key role in campaigns, creating compelling copy to raise awareness of our work and work closely with our Head of Marketing and Communications to secure press coverage and supporting with the creation of digital media, key blogs and content. This is a role that requires a unique mix of skills across communications, marketing and PR.

If you share our core values of perseverance, integrity, compassion and creativity and have the ‘can do’ attitude towards your work and the key skills needed to succeed, we would love to hear from you. It’s varied and interesting role but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.

Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 12 January 2025

1st Interview date: 17 January 2025

2nd Interview : 23 January 2025

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.

Please note if we receive a high volume of applications, we may close this vacancy early. If you are interested, please apply asap.

Safeguarding the young people we support is our top priority. We are committed to recruiting candidates who share this commitment to safeguarding, and we therefore apply robust recruitment and selection procedures to ensure all candidates are appropriate for the roles they apply for and are appropriately screened prior to appointment including DBS checks and social media background checks.

Are you ready to take the next step in your fundraising journey? Are you committed to making a difference for children and young people? Do you thrive in a supportive, values-driven communities? Then this could be the change you are looking for!

We are recruiting a Senior Fundraising Officer, with experience of working with trusts and foundations, and statutory funding. Working alongside our Head of Partnerships and Communications and Marketing Lead, you will be responsible for identifying funding opportunities, developing winning bids and nuturing relationships with funders, to help resource our mission, to help every child to succeed. We are a small, supportive team that invest in our staff teams professional and personal development and wellbeing.

The Winch is an ambitious youth and community charity based in Camden, London. We deliver a 'cradle to community' offer, supporting children and their families from birth to their transitions to adulthood, and beyond. 

We're looking for a Compliance Officer to join our Property Services Team service located at our Head Office in Islington.

£30,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

This post provides support to the compliance team with the administration of compliance activities in Look Ahead and third-party landlord properties. Compliance covers areas such as Fire Safety, Asbestos, Legionella, Electrical Safety, Gas Safety and Lifts insurance inspections.

This post will maintain systems and contracts and works closely with contractors, landlords and colleagues within the asset management and central services teams.

The focus is to administer the delivery of a high-quality service that ensures:

All properties are fully compliant with all statutory and regulatory requirements and Approved Codes of Practice.
The management of incoming compliance documents, including initial Quality Assessment and uploading onto the appropriate systems.

The monitoring of compliance activities in landlord properties, working in partnership with all landlords and stakeholders.

To monitor all necessary actions and recommendations to ensure compliance in line with Look Ahead policies and procedures.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Operational

First point of contact for all areas of compliance.
Ensure all compliance is completed in line with Look Ahead policies and procedures in compliance with Health and Safety legislation and regulatory requirements.
Be responsible for the data management of incoming compliance documents, including initial QA (for accuracy and suitability) and uploading onto the appropriate systems.
Maintain accurate compliance records and update IT systems from the activities of the compliance service.
Produce KPI's on a weekly basis for the management compliance meetings.
To co-ordinate the activities of contractors, consultants and staff relating to access and corresponding with customers.
To undertake relevant monitoring tasks as required to support the team in its partnership working with other landlords.
Conduct site meetings with Look Ahead staff, contractors, and landlords.
Support and cover compliance colleagues when they are unavailable.

Contract Management

Deliver contract administration on asbestos, legionella, fire, electrical, gas and lift contracts (planned testing, inspection and servicing, responsive repairs and improvement works).
Make visits to site to monitor contractor performance against key performance indicators.
Provide day-to-day contact for all relevant contractors and work with them to ensure the correct planning and programming of compliance services.
Contributing to contract management meetings and supporting as required.

For the full list please see our website.

About you:

Good verbal and written communication skills
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate, and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
What you'll bring:

Essential:

Good working knowledge of all areas of Compliance.
Strong IT skills particularly in MS Word and Excel.
Knowledge of housing - related regulatory and compliance requirements.
Experience in escalating concerns and following through to completion.

Desirable:

Knowledge and experience in a housing and/or support environment
Knowledge and experience with compliance systems and software, such as True Compliance.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Our Charity

P3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion. Our values are that we innovate in our work. We're different, creative and like to think of new solutions. We are helpful in everything that we do. We're always friendly and approachable. We are passionate about people.
We believe that what we do can make a real and lasting difference. We are determined to tackle problems that others won't. We always go the extra mile and work with dedication and commitment. We work together internally and externally to ensure the best outcomes for the people we support.

The Role

Do you want to work for an award-winning Charity and make a difference to young people's lives in our Warwickshire team?

If you are passionate about helping young people and the challenges they face, then this may be the role for you. 

We are looking for a person who has excellent communication skills to work in our young people's accommodation services in Warwickshire. You will need to have a strong people focus, and a creative and innovative approach to working with young people.

The role includes working alongside the young people on their individual goals, carrying out activities and keeping accurate records. You will be responsible for health and safety of the building, managing incidents and ensuring that our young people are safe through the night.

What We Offer

In return we offer the chance to join an expanding, dynamic organisation, with excellent opportunities for personal and professional development. We also offer a great benefits package:

Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.

Discounts – access to Paycare Perks and Tickets for Good.

Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.

Enhanced sickness pay – based on your length of service.

Earning Potential – optional overtime and refer a friend bonus scheme.

Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Please note P3 reserve the right to close this advert earlier than the stated closing date.

Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

Join Ovacome and make a real difference to the lives of people affected by ovarian cancer, across the UK!

Are you keen to foster connection, build communities, and create opportunities to make a positive impact? At Ovacome – the UK’s ovarian cancer support charity, we’re looking for a proactive, approachable and enthusiastic Community Fundraising Officer to help us engage supporters and fundraise for our life-changing services.

Role Details

• Location: Home-based (within 1.5 hours of London) or London office-based (includes £300/month London weighting).
• Contract: Permanent.
• Salary: £25,248 - £28,212 per year (full time), pro-rata if part time.
• Hours: 28 hours (part time) to 35 hours (full time) per week.
• Benefits: Flexible working hours, professional development budget, travel reimbursement, and time off in lieu for evening/weekend events.
• Closing Date: Rolling deadline – applications are reviewed as received.
• Interview Format: Two stages via Zoom, the second including a short task.

About Ovacome

Ovacome has been providing support and information to people affected by ovarian cancer since 1996. We run a wide range of services including a support line, peer support groups, awareness campaigns, and health and wellbeing events across the UK. Guided by the voices of our service users, we strive to ensure that anyone affected by ovarian cancer – whether living with a diagnosis, concerned about their risk, supporting a loved one, or working as a healthcare professional – feels heard, informed and part of a compassionate and empowering community. Join our growing team and contribute to a charity that has been nationally recognised for its impactful work.

About the Role

As Community Fundraising Officer, you’ll play an integral role in growing our supporter base and enhancing community engagement. You will support individuals and groups to organize their own fundraising activities, attend events, and collaborate on campaigns that raise awareness and vital funds for our services. Key responsibilities include:

• Delivering excellent supporter care to build and maintain strong relationships.
• Assisting with the planning and execution of fundraising events, from online raffles to annual galas.
• Attending community events to represent Ovacome and support and onboard fundraisers.
• Managing Ovacome’s online shop by fulfilling orders and maintaining stock levels.
• Creating engaging content for our social media, website, magazine, and newsletter.
• Managing and maintaining accurate records of donations and supporter activities using our database.
• Working closely with our communications team to promote campaigns and events.

This is a varied and rewarding role, ideal for someone with a flair for organization, an enthusiasm for community-building, and the ability to juggle multiple responsibilities.

About You

We’re looking for an enthusiastic and empathetic individual who thrives on building relationships and is eager to contribute to our important work. You will bring:

• At least six months of experience in customer service, supporter care, or a related role (voluntary or paid).
• Strong interpersonal and communication skills, with an understanding and approachable personality.
• Excellent attention to detail and the ability to manage multiple tasks.
• Confidence using Microsoft Office and IT systems.
• A proactive and self-motivated attitude, with the ability to work independently and as part of a team.
• Willingness to work occasional evenings or weekends and travel for events.

Experience in fundraising, of social media, or event planning is desirable, but training and support will be provided.

Why Join Ovacome?

At Ovacome, you’ll be part of a supportive and innovative team, where your ideas are valued, and your professional growth is nurtured. We’re committed to flexible working and providing opportunities for you to develop in your role and make a meaningful contribution to the ovarian cancer community.

Head of Training and Operations

Job Description and Person Specification

Salary: Up to £47,432 FTE (Up to £28,844 pro rata)

Hours: 22.5 hours per week

Reporting to: CEO

Direct reports: Training Manager, Operations Lead, Volunteer Coordinator

Location: Sevenoaks, although we operate flexible working in which staff can work from home for part of the week.

About West Kent Mind

West Kent Mind enriches lives through better mental health by offering support to get well, stay well and thrive. We are an ambitious, award-winning organisation and an enthusiastic member of the Mind federation. We value collaboration, partnership, creativity and growth.

This role is an excellent opportunity to join the senior management team of a thriving organisation and help shape its future by developing a robust infrastructure and supporting team of passionate staff.

Job Description

About the role

We are seeking a seasoned operations leader with a proven track record in organisational development, resource management, policy and compliance, and risk management, with a strong appreciation for the pivotal role of people in achieving success.

You will provide strategic leadership across operational and people-focused areas, fostering an organisational culture aligned with our values and ambitions. Your remit will include human resources, Health & Safety, and building management, ensuring effective processes are embedded into daily operations to support long-term organisational effectiveness.

You will be a natural in implementing effective systems to enable West Kent Mind to run like a well-oiled machine. Similarly, you will be someone that cares about our staff, their happiness, wellbeing and successes.

Key Objectives include by are not limited to:

• Develop and implement operational plans aligned with the charity’s strategic objectives, ensuring resource efficiency and compliance with legal and regulatory requirements.
• Lead on people and culture initiatives, including talent acquisition, retention, and performance enhancement, while fostering a thriving, inclusive workplace and overseeing HR operations and volunteer management.
• Provide strategic leadership as part of the senior leadership team, managing effective relationships across staff and senior colleagues, and collaborating with the Head of Finance to ensure organisational and financial effectiveness.
• Oversee resource management, including facilities, IT systems, and procurement, while ensuring value for money, safety, and operational efficiency through robust policies and procedures.
• Support commercial development by identifying income opportunities through training, social enterprise, room hire, and business grants, while managing risks and maintaining compliance with GDPR, health & safety, and other regulatory requirements.

Person specification

Who You Are

All previous experience may be paid or voluntary, full, or part-time, in the UK or overseas.

• You have previous experience in operations management, human resources management and budget management within those areas.
• You have demonstrated a strong ability to motivate and manage teams, fostering a positive work environment.
• You have experience in managing and implementing effective risk management systems.
• You possess some knowledge of Health and Safety regulations in the workplace.
• You have an understanding of the General Data Protection Regulation (GDPR) in the workplace, including the management of sensitive data.
• You are passionate about better mental health and are committed to West Kent Mind’s mission and values.
• You show a strong commitment to diversity, equity, and inclusion and can prioritise these in a professional setting.
• You exercise discretion and judgment when dealing with sensitive and/or confidential information.
• You remain flexible and adaptable in a changing environment.

What you will offer

• You can demonstrate that you have effectively managed multiple projects and priorities.
• Your ability to address challenges using strong analytical skills and implement practical solutions.
• Your expertise in charity operations, including data protection, health and safety regulations, contract compliance, and volunteer management will be a vital to us.
• You have exceptional communication skills with the ability to translate complex operational information to a variety of audiences such as trustees, key stakeholders and funders.
• Your understanding of managing budgets and the financial implications of human resource management, utilising working knowledge of Excel spreadsheets are crucial.
• You are familiar with having to adapt and thrive in a fast-paced, resource-limited environment.

Key Responsibilities

• Develop and implement operational plans that align with the charity’s strategic objectives.
• Lead on talent attraction and retention, ensuring equality of opportunity, diversity, and representation, while fostering a culture that supports talent retention and enhances performance.
• Establish an effective learning programme for West Kent Mind, reviewing and organising relevant training, mentoring, coaching and skills development for our staff, trustees and volunteers.
• Help to grow a culture that supports a happy, healthy, creative and collaborative workplace.
• Work with the CEO (and with our HR telephone support – Rradar) and managers to provide HR support within West Kent Mind, ensuring best practice and keep up to date with relevant changes in legislation.
• Oversee our online HR portal, Breathe HR, ensuring accurate management of staff records including annual leave and sickness logs for all staff, in collaboration with managers.
• Oversee an effective volunteer recruitment, retention and management programme.
• Provide effective management to your team and create effective relationships with staff and senior management colleagues.
• Contribute strategically to the senior leadership team, attending meetings and undertaking leadership roles where necessary.
• Work closely with the Head of Finance to ensure the operational and financial effectiveness of the organisation, and provide cover as required for one another.
• Oversee the management of resources, including facilities, IT systems, and procurement, ensuring compliance and value for money.
• Responsibility for the management of West Kent’s Mind’s premises with support from the Operations Lead.
• Develop and enforce policies and procedures to ensure operational efficiency, safety, and compliance.
• Implement a system for the collation and updating of company policies, procedures and systems, supported by managers.
• Support our training team to drive commercial income through our dedicated training and development programme, improving our existing offer and identifying gaps in the market and other business opportunities.
• Identify other potential commercial income streams through social enterprise, room hire, sales, consultancies, or business grants/loans.
• Ensure the charity meets all legal, regulatory, and health & safety requirements. Manage operational risks and develop contingency plans.
• Ensure a safe working environment for all staff, visitors and users of services: to meet legal and organisational expectations in relation to health and safety in conjunction with the Operations Lead
• Work with the nominated Data Controller to ensure GDPR regulations and other marketing legislation is complied with.
• Maintain the Risk Register and co-ordinate updates to ensure mitigation strategies are in place, effective and limit the organisation’s exposure to risk.

Adopting our fundraising culture.

West Kent Mind operates and encourages a fundraising culture, this means that our staff, volunteers, and trustees are all fundraising advocates and contribute to an organisational fundraising ethos. We expect all colleagues to play their part in generating income, this could be anything from being pro-active working with colleagues to secure funding for your area of work, to writing a heartfelt thank you note to a donor or putting together a testimonial from a beneficiary to demonstrate funding impact for a grant application. Securing income is vital to our survival and we expect everyone to embrace our ethos. We don’t expect you to be a fundraising expert, but we do expect you to fully adopt our fundraising culture with energy and passion. 

Benefits

We’re a charity and we’re here to make a positive difference to lives and communities. You’ll work with a passionate, knowledgeable and dedicated team with a big heart.

Holidays

It’s important to take time off. We give you 23 days a year, increasing by one day per year of service up to 30 days, plus bank holidays.

To refresh and recuperate before the start of a new year, we also give you an extra three days holiday between Christmas and New Year.

For part-timers this is all calculated pro-rata.

Learning

We’re committed to supporting our staff with learning and professional development, so we offer opportunities for coaching, training and mentoring. Everyone, regardless of role, is offered free Mental Health First Aid training.

Pension

If eligible you’ll be auto enrolled into our pension scheme, and our contribution is based on 3% of your salary.

Employee Assistance Programme

Everyone can access our Employee Assistance Programme. It’s confidential and includes 24/7 telephone advice, counselling and a suite of online tools to help you stay happy and healthy.

Hybrid - London WC1H (We operate hybrid, flexible working practices with 20% of your time per month being office based)

Join the ACU as Programme Officer and use your experience of programme delivery to help us build a better world through international collaboration in higher education.

The ACU offers a unique opportunity to make a real difference in the higher education sector. We are one of the largest, most diverse international university networks, bringing together over 500 universities in 50 countries. Championing the power of higher education to improve lives, we support our members – and our people – in contributing to sustainable development across the Commonwealth and beyond.

The role

As the Programme Officer, you will support the administration of the Ocean Country Partnership Programme (OCCP) Scholarships and the associated OCPP online training programme, as well as the Queen Elizabeth Commonwealth Scholarships (QECS) and ACU-funded Grants and Fellowships. 

Who are we looking for?

You will need:

• Excellent interpersonal skills with a proven ability to build, maintain and strengthen relationships within an international context.

• Excellent written and verbal communication skills, with demonstrable experience of working with administrative processes and procedures including processing basic finance documentation, with the potential to present information to a wide variety of audiences.

• High level of proven competence in the use of Microsoft Office Suite as well as evidence of database skills and an aptitude for learning to use a variety of software packages such as to maintain databases, and/or portfolio management.

• High level of proven competence in the use of Microsoft Office Suite as well as evidence of database skills and an aptitude for learning to use a variety of software packages such as to maintain databases, and/or portfolio management.

• Strong attention to detail to process complex paperwork and situations.

• High level of motivation and flexibility with proven ability of balancing competing priorities under pressure to deliver to deadlines on time.

• Experience managing online events, meetings, and/or training workshops through a range of virtual meeting platforms.

What to expect:

We see equity, diversity and inclusion as fundamental to our mission and we value the many different perspectives that people from all backgrounds bring to our collective performance (you can find out more about our commitment to equity, diversity and inclusion and safeguarding on our website by clicking here).

We believe in investing in all our people and creating cultures in which everyone can thrive.

We offer a fantastic package of benefits including:

• 27 days annual leave, 8 bank holidays (pro rata - part time employees) and 4 Christmas closure days

• Generous pension scheme – 5% employee contribution, 10% employer contribution 

• Enhanced maternity, paternity, and shared parental leave

• Significant investment into your personal and professional development

• Regular social activities

• Health and wellbeing programmes

• Give as you earn charitable donations scheme

• Cycle to work scheme

• Interest-free travel season ticket loan. 

How to apply

To apply, click the apply button and visit our recruitment portal. 

Closing Date: 20 January 2025

Interview Date: Interviews will take place from 20 January 2025.

If we receive sufficient applications before the closing date, interviews may take place earlier, so you are encouraged to apply early.

Interviews will take place virtually.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

Individual Giving is a major contributor to net income at the Macular Society. We have ambitious targets over the following five years and plan to grow our fundraising programme to ensure we meet the needs of our members and donors. The Individual Giving Marketing Officer will support with recruiting and developing new supporters to deliver long term income to help Beat Macular Disease.

If you have experience of helping co-ordinate direct marketing campaigns across multiple channels and audiences or deliver multiple pieces of work at the same time and can inspire members of public to support the fight against macular disease, then we would love to hear from you.

In return we provide a great working culture and offer flexible working options, 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.