Income Officer Jobs

We are seeking a Senior Database Officer to join our Data Team in the Operations department. This full-time position reports to the Senior Database Manager and will collaborate closely with a Database Officer.

As a key member of our team, you will play a vital role in maintaining the accuracy and compliance of our Donorfy database. You will maintain and enhance our Donorfy database, clean, process, and import data from various sources, provide database support to colleagues across the organisation, and collaborate with the Senior Database Manager on database development projects. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload.

Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.

Working Arrangement: Collaborate with your colleagues in-person two days per week at our London office. Candidates must reside within a commutable distance of Greater London.

Job Purpose: Operation Smile UK seeks a passionate Senior Database Officer to manage the front end of its Donorfy CRM system. Working with the data team, you will promote effective CRM use across the organisation, ensuring efficient, regularly reviewed data management processes. Maintaining data accuracy and integrity is crucial, as is securely importing and exporting data to support various teams and provide insights to increase fundraising potential. This position presents a potential career path towards a managerial role for high-performing individuals.

Key Responsibilities:

1. Donorfy (CRM) Management
• Responsible for the front end day to day management of our Donorfy CRM.
• Set up and train new starters on the CRM
• Support and training existing staff to ensure effective use of the CRM
• Manage the flow of financial and non-financial data from third-party platforms and agencies, as well as direct income and data streams. This will include cleaning and preparing data, as well as importing it into Donorfy
• Undertake routine data cleansing and quality control processes to ensure the database is accurate, such as de-duplicating.
• Managing the data specifications and briefs for fulfilment agencies, including undertaking monthly quality analysis of data received from agencies
• Set up and manage Donorfy triggers, workflows and mail merges
• Liaise with Donorfy support, external agencies (MAST) and the wider team to further streamline any data-led processes

2. Financial Reconciliation
• Reconcile income processed and investigate any variances, including following up with fulfilment agencies, fundraising teams, platforms etc.
• Run monthly Gift Aid Claims for eligible single gifts and recurring gifts
• Produce various monthly reports, such as donation reports for fundraising teams and deferred income/restricted income reports to finance
• Produce and maintain the Donorfy custom accounts download

3. CRM Integrations
• Manage and maintain the custom API online income integration between Donorfy and Gravity Forms via the OSUK website
• Manage and maintain the Dotdigital email marketing integration
• Manage and maintain the Enthuse and Justgiving integrations

4. Reporting, Insight and Data Selections
• Support the Senior Database Manager to build/test reports and dashboards via SQL or Power BI to report on key performance indicators and targets
• Monitor existing Power BI reports set up each monthly to ensure they are accurate and report any fixes to the Senior Database Manager
• Run data selections for small-scale campaigns as required by the Senior Database Manager

5. Operational Support and General Tasks
• Backfill the Database Officer and Senior Database Manager roles in their absence
• Assisting the Senior Database Manager with SQL projects and automated workflows
• Keep procedure guides up to date for processes routinely undertaken
• Undertake quarterly audits on large gifts and gift aid declarations/claims

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Operation Smile UK (OSUK) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: OSUK is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at OSUK are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the UK. OSUK will not tolerate discrimination or harassment based on any of these characteristics. OSUK encourages applicants of all ages.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact us (further details contained within the job description).

Oxford Hospitals Charity is helping to transform care in your local hospitals. As the Legacy and In Memory Fundraising Officer, you will play a vital role in our friendly fundraising team, delivering vital funding for patients and staff in Oxfordshire's hospitals.

Bringing your skills in customer engagement and project admin, you will be responsible for the day to day delivery of our legacy and in memory fundraising programme; connecting with supporters and donors to create and deliver meaningful and engaging donor journeys for them.

Working within a small fundraising team, you will be the first point of contact within the charity for bereaved families and legacy pledgers, bringing a warm and friendly approach to your work to build strong relationships with donors, colleagues and external suppliers. Your exceptional interpersonal and written communication skills will help Oxford Hospitals Charity develop exciting new opportunities and grow in memory income. 

The ideal candidate would bring their experience in fundraising, customer service or relationship management. Your tact and empathy, alongside your excellent attention to detail and organisational abilities, will mean that all our supporters receive gold standard donor care. 

Oxford Hospitals Charity is proud to be an Equal Opportunities employer. We positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. Additionally, we will consider all requests for flexible working.

Our other benefits

• 27 days paid holiday per year, rising to 29 days after 5 years and 33 days after 10 years, plus Bank Holidays (pro-rata’d for part-time employees)
• NEST Pension - auto enrolment in our pension scheme at an employer/employee contribution matching scheme contribution matching scheme - dependant on role up to 6.5%
• Employees who meet the relevant criteria will be entitled to Statutory Maternity Pay and Occupational Maternity Pay
• Cycle to Work scheme - saving of 25-39% on the cost of new bikes and accessories
• Excellent office environment and subsidised canteen
• Edenred savings scheme and Blue light card – offers and discounted gift cards for money off travel, days out, shopping, eating out, DIY etc
• Interest free season ticket loans for train and bus travel
• Employee Assistance Programme
• Oxford Hospitals Charity will provide all the equipment you need to work from home including a laptop, desk and chair.

Pre-employment checks: Please note that any job offer from Oxford Hospitals Charity is subject to the receipt of two satisfactory references and proof of eligibility to work in the UK. Additionally, for all roles, a Disclosure Barring Service (DBS) check will also be required.

Role description, January 2025 

Reports to: Senior Consultancy and Training Officer

Direct reports: None

Location: 27 Swinton St, King’s Cross, London, WC1X 9NW, minimum of one day a week in the office 

Status, hours: Fixed Term Secondment for 12 months 

Salary: Grade D, salary in the range of £31,437 - £34,659 (includes 11% London Weighting), increases by 2.6% post April 2025, plus benefits. 

Role Summary

The Training & Consultancy Officer will work closely with the Senior Consultancy and Training officer and Head of Consultancy and training to deliver significant elements of activity.  The post holder will be responsible for the administrative duties in the team which include responding to prospects, creating booking forms, invoicing and liaising with our team of associates.

Key Tasks and Responsibilities 

Administration 

• Supporting with the Training & Consultancy inbox, acting as the point of contact for enquires 

• Liaising with potential clients and helping them to select the most relevant training

• Diary management – liaising with associates to get availability for clients and securing dates in diaries 

• Creating and managing booking forms 

• Keeping the booking trackers up to date with bookings and payments 

• Managing invoice request forms

• Ensuring income is recorded on trackers and post sheet and is imported to ThankQ 

Lead generation and marketing 

• Creating monthly marketing emails in email management system to send out to prospects and clients 

• Working with the communications team to ensure promotion of Consultancy & Training services 

• Ensuring that any new courses/associates etc are updated on website

• Supporting with adding relevant connections on LinkedIn 

Relationship management 

• Responsible for stewardship of clients pre and post training.  Ensuring: 

• Clients have relevant zoom links and pre training information 

• Seek feedback immediately post training 

• Seek feedback at key points after training for our monitoring purposes 

• Keep clients up to date with other relevant training and any new training initiatives 

Supporting on tenders and analysis  

• Supporting the team with tenders by: 

• Collating required information from colleagues across the organisation as directed 

• Proof reading and fact checking 

• Research to gather relevant information for tenders as required 

• Supporting with analysis of feedback gathered and producing regular reports

• Collating information from workshops and supporting the consultancy and training manager with analysis

Cross-organisational Role

• Work closely with colleagues across the charity to support their work and to act as ‘one team’.

• Work particularly closely with colleagues in the Communications team, optimising opportunities for joint working, especially to champion workplace offer. 

• Contribute actively and positively to charity-wide strategies.

Other Duties 

• Continually develop your knowledge of alcohol harm and solutions to it.

• Act as a positive ambassador for Alcohol Change UK at all times.

• Know, embrace and actively uphold the values of Alcohol Change UK at all times.

• Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours. 

Corporate Partnerships Officer
Salary:  £30,000 - £32,000 FTE / £19,459.45  per annum - £18,243.24 per annum pro rated 
Contract: Permanent 
Hours: Part Time, 22.5 hours per week , 3 days
Location: Hybrid / Hatfield / Flexible 

At Herts Young Homeless, our mission is to break the cycle of youth homelessness in Hertfordshire.

Join our friendly and supportive fundraising team to help deliver income growth through the development of corporate partnerships. As one of two corporate partnership officers, your focus will be on developing new corporate support, alongside successful stewardship of our existing corporate partners, in line with hyh’s strategic goals and values. If you’re passionate about preventing youth homelessness, have experience of delivering income growth, and have great relationship building skills, then we would love to hear from you.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 1 day per week (2 days in the office)
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

RESPONSIBLE FOR:

Managing, developing and evaluating hyh’s corporate fundraising strategy to deliver a minimum income target of £135k in 2025/26, focusing on supporting existing partners and developing new corporate support on behalf of hyh.

Working alongside the wider Fundraising & Marketing Team to support with income growth across all fundraising streams, helping hyh to achieve its overall fundraising target in order to maximise the support the charity can provide to young people facing homelessness in Hertfordshire.

Key duties and responsibilities 

• Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team 
• Manage a portfolio of existing corporate accounts, understanding CSR/ESG requirements, providing exceptional supporter care and delivering successful partnerships 
• Proactively attend networking events in order to build relationships and develop new corporate partnerships
• Manage the onboarding and stewardship of all new corporate partners with the aim of developing multi-year partnerships
• Update donor contact databases and website 

Full Job Description available attached to Job Advert.

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter or video no longer 3 minutes to share your skills and experience along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.

Closing date 23 February 2025 at midday.  We reserve the right to close the vacancy earlier should we secure a candidate.

Interview dates:  27th February 2025

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

A new opportunity has arisen in the Major Donor team at an exciting time to join London’s Air Ambulance Charity. We are imminently launching an ambitious new strategy and the Philanthropy Officer will play a crucial role in delivering our plans to generate charity income by recruiting, cultivating and stewarding high net-worth individuals. 

The role will see the postholder join a high-performing team of three and will take ownership of Major Donor-specific CRM processes, income processing, research and administration. They will also manage their own portfolio of donors, and play a key role in helping create a new mid-value programme. 

This is the perfect role for someone who is confident in their administrative and project-management skills and looking for a new challenge and increased fundraising responsibility.  

We are looking for an experienced fundraiser who understands the value of this life-saving service and is excited to develop their career with us. With the opportunity to immerse yourself in our work, we’re looking for someone who can bring to life our critical service through the use of exceptional communication, creativity and initiative. You will streamline processes, develop stewardship opportunities, and help build a philanthropic community of advocates.

The role is offered on a full time, permanent basis. Although the post is based at 77 Mansell Street, LAA offers a hybrid working arrangement with an expectation that all colleagues will be in the office at least two times a week.

Are you a skilled Finance Officer seeking a new challenge? Do you have experience in Accounts Receivable? Are you looking for an opportunity to work for a fast-growing organisation? If so, please read on…

My client is a leading not-for-profit organisation based in central London seeking an interim Finance Officer to bolster their finance team on a 10-month temporary basis.

The main responsibilities of the interim Finance Officer are:

• Reconcile donor control accounts on a regular basis and resolve discrepancies
• Process donation income entry into fundraising CRM. Receipt processing
• Manage the schedule of sales invoices to be raised quarterly.
• Record receipts and payments on the finance system and monthly reconciliations for the bank accounts.
• Maintain accurate records for stakeholders, including communication history, adhering to our data protection obligations and records management principles.

My client is looking for:

• Previous experience of bank reconciliations.
• At least 2 years' experience in a finance setting.
• Experience with Charity Finance. Grants, Legacies and restricted funds
• Ability to learn the role quickly and hit the ground running.

My client can offer a flexible approach to working, with 2 days a week going into the office based in central London and the rest working remotely.

Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

We're looking for a kind, compassionate and resilient Senior Income & Housing Officer to join our Landlord Services team at our Head Office in Islington.

£38,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

This is a fixed term contract until November 2025.

Want to feel like you're making a difference? You'll feel at home here.

The Senior Housing Officer will be based at Look Ahead's head office in Islington but there will be regular travel across London and the south east . The Landlord Services team provides housing management across all of Look Ahead's owned and managed properties .

The main focus of the Senior Housing Officer's role is income collection, managing other breaches of tenancy such as anti-social behaviour ,working with compliance colleagues to follow up on fire risk assessment actions required , gas capping cases and any access issues for gas and electrical checks. You will be responsible for monitoring an on going programme of estate inspections, living standard checks and tenancy audits. You will also ensure that empty void properties and re-let within tight time frames and data systems kept up to date. Focusing on Look Ahead's unsupported properties- you will line manage 3 Housing Officers- 2 of which are based on site in our services in Southwark and Barking and Dagenham. You will also line manage 1 Estates Officer. You will act as the lead liaison manager between Look Ahead and the external Tenancy Sustainment Team which provides support to some of our customers.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Income Collection

Manage the performance and co-ordination of the Housing Officers, setting and monitoring their performance via KPIs
Lead the team of Housing Officers to reduce the overall level of current and former tenant arrears within organisational targets
Responsible for dealing with escalated cases of arrears for individuals and complicated cases.
Monitor and enforce compliance with Look Ahead's Income Collection policy and procedure, specifically with Income Officers and Operation colleagues
Responsible for championing and promoting the use of Income Collection policy and procedure with contract manager's, providing guidance and support where required
Ensure that all housing management systems are kept updated regarding Income related and customer profiling matters and that customer files are being maintained appropriately
Co-ordinate and design any training related to housing management systems, the Income Collection Procedure and income maximisation

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Well organised and highly motivated to ensure delivery to strict deadlines and standards
Strong interpersonal and leadership skills to influence and build credibility internally and externally
Professional manner and approach in all areas of delivery
Self-starter, forward thinking and results focused

What you'll bring:

Experience of delivering housing management services including possession proceedings in the county court.
A proven track record of managing the delivery of outstanding customer focused services
Practical experience of line managing, leading, motivating and mentoring staff .
Experience of working with other stakeholders to deliver demonstrable business outcomes
Good standard of overall education, such as 5 GCSEs or equivalent (level C or above) including English and Maths
Excellent knowledge and understanding of housing legislation, regulation and best practice
An up to date and continually developing housing knowledge inclusive of national, regional, local agendas and operational best practice

For the full list, please see our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the Team

2024 marks 35 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the 35 year history of the Service Personal Support & Social Work Service.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Thursday 13 February 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: 

• Virtual interviews on 21 February 2025
• Face to Face interviews on 27 February 2025

Closing date: 19th February.

Interviews: 26th February

Role Purpose

Hospices across the UK face challenging times, with increasing demand for services and financial pressures. In response, we are looking for an innovative Director of Income Generation to maintain and grow our existing income streams while leading an ambitious capital campaign to fund the development of a sustainable, purpose-built new hospice.

This is a unique and exciting opportunity to join our team, take ownership of short-, medium-, and long-term income strategies, and make a tangible difference in the lives of our patients and families.

Beaumond House

Through the doors of Beaumond House you will find a lively and vibrant space, filled with life and laughter.  Our staff, volunteers and patients alike bring hope and happiness together in a ‘home from home'. Patients are at the centre of all that we do. We therefore expect all those who come to join our team (in whatever capacity) to ensure that dignity, safety and confidentiality of all patients is respected at all times and that all patients receive the highest possible standard of physical, psychological and spiritual care.  

Key Responsibilities:

• Strategic Leadership: Develop and deliver a comprehensive income generation strategy, with a focus on maintaining current income streams, launching a successful capital campaign, and creating sustainable funding models for the new hospice.
• Team Management: Lead, inspire, and manage the Head of Fundraising and Communications and the Head of Retail, ensuring a collaborative and high-performing culture.
• Marketing:  Ensure that an effective marketing and communication plan is in place to help support the 5-year strategy.
• Capital Campaign: Plan and execute a multi-million-pound capital campaign to secure funding for the new hospice building.
• Income Diversification: Identify and implement innovative approaches to diversify income streams, including corporate partnerships, legacy giving, digital initiatives and social enterprise.
• Retail Development: Working with the Head of Retail, oversee the growth of our charity shop income, ensuring profitability and growth.
• Relationship Building: Build strong relationships with donors, corporate partners, and stakeholders to enhance long-term engagement and support. Professionally represent the organisation – both internally and externally – to positively maintain and enhance the profile and reputation of Beaumond House Hospice Care
• Financial Oversight: Oversee budgets across income streams, ensuring strong financial performance and return on investment
• Governance and Compliance: Ensure all activities adhere to relevant legislation and best practices.
• Future Planning: Develop short-, medium, and long-term plans to secure the hospice’s financial sustainability and growth

Skills, Experience and Attributes Required

 Essential:

• Proven success in income generation, including capital campaigns, within the charity or related sectors.
• Strategic leadership experience with the ability to manage and inspire teams.
• Strong financial acumen and experience managing budgets.
• Exceptional communication and relationship-building skills.
• Marketing and digital marketing capability.
• Creative problem-solving abilities and the drive to identify new opportunities.
• Knowledge of fundraising and retail compliance.

Desirable:

• Experience with digital fundraising and e-commerce.
• Understanding of the local community and key stakeholders.

What we ask of you

• That you act in a manner at all times which supports the Vision and Values of Beaumond House
• That you have a positive and proactive approach
• That you are confident and trustworthy

Please note

All roles are subject to receipt of satisfactory references.  Roles may be subject to enhanced Disclosure & Barring Service checks.

This Job Description is intended as a guide only and is not an exhaustive list of duties. It is subject to periodic review with the post holder

Our Vision is to achieve ‘Outstanding Hospice Care, enabling our local communities to live well and die well’

Our Values (Guiding Beliefs) are:

PATIENT CENTRED, WE ‘GO THE EXTRA MILE’ - Every life matters and every moment matters - patients and their families and friends are at the centre of everything we do.

VALUE & SUPPORT OUR PEOPLE – All of our people are important and highly valued, and we support and develop them to be at their best.

OPENNESS & HONESTY, CREATING A SAFE ENVIRONMENT - We provide a safe environment in which feelings may be openly expressed and acknowledged with sensitivity and honesty.

COLLABORATION - We provide a unique and special range of services, in collaboration with our partners in the End of Life Together Alliance.

EFFICIENCY, CARING, PROFESSIONAL - We provide good stewardship of our resources and operate in a professional, caring, and efficient way.

62,000 children and young people are bereaved of a parent or sibling every year in the year UK. Ourn client was the first organisation in the UK to provide specialist support to grieving children and while much has changed since their founding in 1992, their desire to make difference to as many children and young people’s lives as they can remains undimmed. They now seek a new Director of Income Generation and Prospectus is proud to lead the search. 

Director of Income Generation
£70,000
Permanent
Home-based

The Director of Income Generation is responsible for developing and implementing comprehensive income generation and fundraising strategies to support the financial long-term sustainability and growth of the organisation. The charity are a digital-first organisation and will appoint a new Director that aims high, thinks big, and takes the right risks. Reporting to the Chief Executive, the Director will direct and generate new fundraising ideas, products and opportunities for income generation in a digital delivery context. The Director will oversee proposals and funding applications to grant making trusts and lead the expansion of the major donor base.  

The selected candidate will have demonstrable experience in a national charity combined with successful fundraising leadership experience managing budgets, fundraising strategy and team and will have demonstrable experience in a senior or strategic leadership role. You will have a proven track record of leading, motivating, and inspiring teams and departments to be successful in fundraising and income generation growth.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.      
 
 In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

About Us

Stonebridge City Farm is much more than just an inner-city farm. While we are indeed a beloved destination for local families—offering an array of animals, gardens, a vibrant play area, cozy café and a unique shop—we pride ourselves on being a vital community hub, free from the burden of an entrance fee. 

About You

As our ideal candidate you’ll bring a wealth of strategic and organisational leadership experience, having worked closely with boards, a variety of stakeholder groups, and people from diverse backgrounds and circumstances. Your strong communication skills and passionate advocacy for the charity’s mission will be key to our continued success. Equally important are your business acumen, financial awareness, and creativity in identifying new opportunities for collaborative working and funding partnerships.

The Role

The Chief Executive Officer is responsible for the leadership of Stonebridge City Farm in pursuit of its charitable and financial objectives, ensuring that strategic and operational plans are developed and implemeted.

PLEASE REFER TO THE CANDIDATE INFORMATION PACK FOR FULL DETAILS.

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.

IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English.

IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse. 

The post-holder will be responsible for delivering IKWRO’s training services in educational setting, and with front line agencies, in line with an agreed strategy under the direction of IKWRO’s management. This entails:

· Providing training programmes to young people, professionals and community members with the aim of raising awareness on violence against women and girls and in particular the harmful practices of “Honour” Based violence (HBV), Forced Marriage and Female Genital Mutilation (FGM).

· Coordinating the booking, delivery and evaluation of education work with young people in primary and secondary schools, as well as out of school youth settings.

· Using a range of practical and creative tools to educate young people about the violence and abuse within intimate relationships, challenge attitudes of victim blaming, and enable young people to feel access support services.

Delivering customised needs-based training programmes for voluntary and statutory organisations to help IKWRO increase income generation through training programmes

Salary: c. £80K per annum.

Contract: Permanent, full-time hours.

Location: London W12, with hybrid working (minimum of two days a week in the office).

Fields in Trust, the charity protecting the future of our parks, playgrounds, sports fields and green spaces, is seeking an inspiring and strategic leader to drive transformation of their income generation and communications at a key moment in their history.

Since 1925, Fields in Trust has worked across the UK to ensure the survival of parks and green spaces by lobbying policy makers for change, securing legal protection of spaces and supporting landowners and communities. Together, they work to harness the power of parks and green spaces for a happier, healthier, and greener future for everyone.

The Director of Income Generation & Communications is a new role, created to capitalise on a revised strategic direction for the charity following a period of evaluation and review and as the charity celebrates its centenary. Part of this fresh chapter for the organisation is looking to maximise income generation opportunities through the expansion of philanthropy work, developing a new major donor fundraising programme and identifying alternative avenues for funding with a commercial focus, such as developing strategic partnerships.

As well as being responsible for developing and implementing a forward-thinking strategy to diversify and grow sustainable income streams, the post-holder will be responsible for delivering a communication plan that positions the charity as a leading voice in the sector and which raises brand awareness and provides opportunities for supporter engagement and income generation at all levels.

The ideal candidate will have a strong track record in senior leadership roles within income generation and of successfully diversifying and growing income streams with a creative approach to partnerships and collaborations. They will also have experience of contributing to the leadership of a range of strategic communication functions including marketing, corporate communications, thought leadership and audience engagement.

Excellent team management and communication skills will be a must for this role, combined with exceptional relationship management abilities and experience engaging with a variety of different donors, partners and stakeholders.

This is an exciting time to join a small charity that punches above its weight as it looks to deliver on a refreshed mission to raise awareness of the value of green spaces, champion the best ways to protect them for the future and drive systemic change.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.