Impact Jobs

‍About Betknowmore UK

Our Vision

At Betknowmore UK, we work tirelessly to raise awareness, deliver support services and, through education, create more understanding about gambling related harm. ‘We want people to be empowered, to live the life they want to lead.’ Read more about our values, strategy and impact.

We exist to provide support and training services that prevent and address personal and societal harms caused by gambling. Together we aim to raise awareness, deliver support services and, through education, create more understanding about gambling harm.

How we started

Betknowmore UK was established in 2013 by Frankie Graham, who lived with a gambling addiction for nearly 20 years, prior to successful recovery in 2006. Find out more about our organisation and history via our website. 

Role Overview

We are looking for an experienced and dynamic Community Outreach Manager to manage and expand our outreach efforts. The Community Outreach Manager will be responsible for leading a team to deliver Betknowmore UK's Community Outreach services, engaging with local communities, and supporting individuals impacted by gambling harms. 

This is a key leadership role that involves overseeing the service’s strategy, operations, and delivery, ensuring that services are accessible, effective, and meet the needs of diverse communities. 

The Disclosure & Barring Service (DBS) -Disclosure

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant. As Betknowmore UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 20131198. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

‍Key responsibilities and accountabilities

1. Leadership and Team Management:

• Lead and manage the GOALS team, ensuring they have the resources, support, and training to effectively deliver services.
• Provide regular supervision, mentoring, and performance feedback to outreach staff.
• Design and implement training plans to enhance team capabilities and leadership potential. 
• Set individual and team performance goals, conduct regular performance reviews, and offer constructive feedback. 
• Identify opportunities for improvement and support team members in their growth and development.
• Develop and maintain a high-performing team culture that reflects Betknowmore UK's values and commitment to compassionate, non-judgmental support.

2. Service Delivery and Development:

• Oversee the delivery of community outreach initiatives aimed at raising awareness of gambling harm and providing support to individuals and communities.
• Ensure the team is effectively engaging with local organizations, community groups, and other stakeholders to increase the visibility of our services.
• Monitor the quality of service delivery and make improvements where necessary to meet the needs of service users.
• 3. Strategic Planning and Service Improvement:
• Collaborate with senior management to develop and implement the strategic direction for community outreach services, ensuring alignment with Betknowmore UK's wider objectives.
• Continuously evaluate service effectiveness, gathering feedback from stakeholders, service users, and team members to drive continuous improvement.
• Lead the development and implementation of outreach campaigns and partnerships to engage at-risk communities.

4. Reporting and Compliance:

• Maintain accurate and up-to-date records of outreach activities and case management, ensuring compliance with confidentiality and safeguarding procedures.
• Prepare and present regular reports on service performance, including outcomes, challenges, and achievements.
• Ensure that all outreach services meet organisational standards, as well as external regulatory requirements

5. Stakeholder Engagement and Networking:

• Build and maintain strong relationships with external partners, including community organizations, local authorities, and support services.
• Represent Betknowmore UK at community events, conferences, and other networking opportunities.
• Work collaboratively with other service lines within the organization to ensure a holistic approach to supporting individuals with gambling-related harm.

Key Requirements

Essential:

• Must be London based as you will be required to attend community events and in-person meetings within the Greater London area.
• Significant experience in a leadership or managerial role within a social services, community outreach, or public health setting.
• Demonstrable experience in managing outreach or support services, with a focus on community engagement and impact.
• Strong communication, interpersonal, and presentation skills.
• Proven ability to work independently, manage a team, and collaborate with diverse stakeholders.
• Ability to analyse data and use insights to improve service delivery and outcomes.
• Commitment to promoting equality, diversity, and inclusion in all aspects of work.
• Strong organizational and time-management skills, with the ability to handle multiple priorities effectively.

Desirable:

• Knowledge and understanding of gambling harm, its impact on individuals and communities, and the available support systems.
• Experience of working in or with the gambling sector, or experience of working with vulnerable or at-risk populations.
• A relevant qualification in social care, public health, or community outreach.
• Knowledge of safeguarding policies and procedures.

Application Instructions

Please read the Job Pack for full details of the role. Applications must contain a cover letter and a CV to be considered for the role. Your cover letter (no more than 2 pages) and should outline how you meet the role specification and demonstrate an interest in the role. The closing date of Thursday April 17th however interviews will be held on a rolling basis.

Role description: 

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as our Database and Insights Officer. This will be our first dedicated database role and will provide the right candidate with a rare opportunity to help configure and oversee the delivery of the Charity’s new CRM.

As a key member of our team, you will play a vital role in maintaining the accuracy and compliance of our Beacon database. You will maintain and enhance our database, clean, process, and import data from various sources, provide database support to colleagues across the organisation. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. 

We are looking for an individual who is as passionate about data as the work we do as a Charity to join our Operations team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact. Working across teams, the database and insights will help shape and guide our key marketing campaigns, fundraising initiatives and impact reporting. 

Main Responsibilities: 

Responsible for the front end day-to-day management of our CRM system. Maintain data management processes and procedures to ensure data accuracy, consistency, and security.  Including: 

• Beacon (CRM) Management

• Financial reconciliation 

• CRM integrations 

• Reporting, insight and data selection

Person Specification: 

Knowledge and experience 

• Previous knowledge and experience of using a CRM fundraising database. 

• Experience of managing a database system in a complex environment. 

• Experience of handling large and complex data sets using sensitive personal information. 

• Previous experience of working in an office environment performing similar duties. 

• Knowledge of data protection and GDPR. 

Skills, abilities, and behaviours 

• Excellent verbal and written communication skills. 

• Ability to work on own initiative and as part of a team. 

• Good IT skills. 

• Excellent administrative, organisational, time management and prioritisation skills. 

• Analytical and strategic approach to problem solving. 

• Confident with excellent interpersonal skills. 

• Ability to work under pressure, to target and deadline. 

• Good team player who is willing to support and help others in the team. 

• Highly organised with excellent attention to detail. 

• Professional, diplomatic and discreet and able to maintain confidentiality. 

Are you passionate about strengthening the charity sector and being part of positive change in London communities? Are you dynamic, organised, and a strong communicator who understands volunteering, loves building relationships, thrives on making things happen and is interested in using technology to innovate systems?  If this sounds like you, we’d love to hear from you! We're looking for someone to lead our Skilled Volunteering Team and take our programme to the next level.

About Link UP London

Link UP London’s purpose is to build stronger more resilient communities.  We do this by connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, helping these organisations to address strategic and operational development issues and build capacity and resources to better tackle the multiple challenges facing their communities. Link UP connects these organisations to Skilled Volunteers from a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) who have faced many of these strategic and organisational challenges before and want to apply their skills and knowledge to support their community.

We connect skills to SGOs in 3 main ways including:

• Skilled Volunteering Projects: Short-term, structured volunteering engagements
• Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats
• Lunch & Learn Sessions: one-hour webinars allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development

Our Skilled Volunteering programme has been a core service of Link UP since its founding in 2016 and is at the heart and soul of our work. We work in all 32 boroughs and the city of London to help organisations to better address poverty, inequality, and marginalisation.  We have ambitious plans to continue to deepen our connections across boroughs, reach even more organisations and volunteers, to build stronger communities by harnessing professional skills for social good.

The new Head of Skilled Volunteering will be instrumental in helping us grow our successful existing Skilled Volunteering programme and take it to the next level reaching more SGOs and skilled volunteers building new partnerships, and deepening relationships and support provided across London.

Role Details

Title: Head of Skilled Volunteering

Time Commitment: Full time role (4 days a week may also be considered)

Format: Hybrid - remote and in-person (at least 2 days in the London office (Battersea) in-person per week and ability to travel to different parts of London regularly for meetings and events)

Salary: £34,500 full time salary

Purpose:  To lead and develop Link UP London’s Skilled Volunteering programme to ensure it achieves its ambitious strategic objectives as a core programme of Link UP London

Report: The Head of Skilled Volunteering will report to the CEO and oversee the existing Skilled Volunteering team including the Skilled Volunteering Manager and Officer

Role Duties & Responsibilities

Programme Management

• Oversee the day-to-day work of the Skilled Volunteering team including implementation plan, workflow and target realisation 
• Oversee and build new and reliable promotional avenues to access individuals with relevant skills and charitable organisations looking for support
• Monitor and report on progress against annual targets and strategic priorities
• Review and improve the Skilled Volunteering process
• Manage coordination between Skilled Volunteering Projects and the Social Impact Solutions Corporate Skilled Volunteering programme

Relationship Development and Management

• Maintain and further develop existing relationships across London’s boroughs with partners, charitable organisations, funders, CVSs and others
• Initiate and develop new relationships with relevant organisations that are well positioned to complement and/or support Skilled Volunteering activity
• Attend events in-person and online to further build relationships
• Ensure regular communication through various avenues including mailings, phone calls and in-person meetings
• Lead workshops and trainings about skilled volunteering as required

Programme Development

• Facilitate focus groups with volunteers and organisations
• Develop and oversee a new SGO Advisory Group
• Actively engage with CEO on developing new approaches to using Skilled Volunteering to make a deeper impact within London communities

Communications, Thought Leadership and Events

• Work with the Comms team to ensure promotion is effective and targeted 
• Innovate ways to get the word out to both volunteers and organisations
• Help build our voice as a thought leader in the field of Skilled Volunteering in the UK
• Write blogs and other pieces to share different aspects of Skilled Volunteering
• Coordinate, as needed, with the Events Manager to carry out Skilled Volunteering related events

Systems and Operations

• Actively oversee our CRM and ensure established processes are working efficiently
• Contribute ideas to improve effectiveness of the Skilled Volunteering process
• Continue to review and improve our data collection and analysis system
• Ensure other technology is being used and integrated as needed to support our work
• Identify and lead on implementation of new tech that can support Link UP’s growth and efficiency

Other

• Represent Link UP and our expertise in Skilled Volunteering within the communities that we work and beyond at events and forums and other gatherings (on and offline)
• Contribute to proposal development and funding requests as needed
• Actively engage in the development and growth of Link UP as an organisation

Person Specification

Essential Skills

• 5+ years’ experience with programme management and delivery aimed at creating positive results
• Experience managing people and small teams
• Comprehensive experience with monitoring & evaluation and impact measurements and an interest in developing these further
• A love of working with people, building relationships and experience with relationship management
• A great spoken and written communicator
•  Experience with, and enjoyment of, presenting to groups
• Comprehensive experience with CRM management (e.g. working with Active Campaign, Salesforce or similar platforms)
• Technically savvy with the ability to learn new technology easily
• Detail oriented and highly organised
• Ability to work under pressure and deliver at a high quality
• Ability to pitch in as needed to ensure everything is done to the best of our abilities, as required as part of a small team
• Ability to work well remotely and independently as well as in-person with a team

It is also important to have:

• Experience with and an understanding of organisational development / capacity building in the charity sector
• An understanding of volunteering and Skilled Volunteering in particular
• Knowledge, and some direct experience, with the charity sector
• Understanding of the charity sector including opportunities and challenges faced by small organisations today
• Ability to be in London multiple times a week as needed

Qualities that are a good fit for our team

• Personable / warm / caring / friendly
• Energetic, confident and outgoing
• Good networker / relationship builder
• Hardworking / dedicated / committed
• Entrepreneurial
• Professional

Application Details

Please submit a CV and covering letter (max 2 pages) addressing your suitability to this role in relation to the job description and eligibility specifications above

Please note that applications submitted without a cover letter will not be considered.

Closing Date for Applications: Wednesday 30 April 2025

However please note that applications will be considered as they are received on a rolling basis. 

At Money A+E we are seeking a highly skilled Finance Manager to join our team. Are you a finance professional with a passion for excellence?  The ideal candidate will have a strong background in finance and accounting, with experience managing budgets, analyzing financial data, and developing financial strategies. The Finance Manager will be responsible for overseeing all financial operations of Money A+E, ensuring compliance with financial regulations, and providing financial guidance to senior management. If you are a results-driven finance professional with a passion for excellence, we encourage you to apply for this exciting opportunity.

Background

Money A+E is a Money Advice & Education Social Enterprise that was set up by 3 money advisers, passionate about providing simple and accessible money advice and education to people in need.

Our Vision

We believe lives are transformed through Money Advice & Education.

Our Mission

To empower individuals by providing simple; accessible; independent and effective Money Advice and Education.

If you are passionate about helping people in the community and if you are excited about working with and helping a small social enterprise grow and have a greater impact in the community, then this role is for you

Job description

This is a part-time (2.5 days a week), hybrid role for 6 months, but will be reviewed after the first 6 months.  As Finance Manager your role will be to lead on financial operations. This is a strategic and hands-on role, ensuring financial integrity, efficient back-office functions, and compliance with regulatory requirements.

Key Responsibilities:

• Monthly book-keeping
• Preparing financials for end of year accounts
• Uploading monthly payroll spreadsheet
• Creating & processing invoice & expense related payments
• Processing payments for community fund grants to advice clients
• Maintaining petty cash
• Experience using Intuit Quickbooks software
• Updating financial control policies
• Facilitate the purchase of equipment, fixtures & goods for Money A+E
• Maintaining Fixed Asset Register
• Updating Core costs spreadsheet
• Preparing financials for bi-monthly Incomes strategy meetings
• Processing project related payments
• Update & renew Insurances yearly
• Budgets & financials for project reports
• Input into strategic planning and integrated decision-making spaces
• Lead monthly finance review meetings
• Support grant applications and reporting
• Respond to finance queries from the team, board and funding providers
• Deliver finance process and IT improvements
• Creating budget & cashflow forecasts
• Maintaining records of deferred income, prepayments and other balance sheet items
• To develop and execute the organisation’s financial management systems and operations in accordance with the overall business plan and strategies.
• Ensure compliance with financial regulations and standards Companies House reporting.
• Provide financial analysis financial leadership and strategic insights to senior management to senior management team
• Manage relationships with banks, investors, auditors, HMRC, and other key stakeholders and financial institutions

About You:

The successful applicant must be efficient, well-organised and able to work independently and with initiative when needed. They must be ambitious, have a positive attitude to thinking about things differently and work self-managed teams. This position would suit someone who is confident in their own abilities, proactive and has excellent communication skills. We are looking for someone who shares our values and can bring strong financial acumen into the in-house team.

• Qualified accountant (ACA, ACCA, CIMA) with significant financial management experience. 
• Strong leadership skills, with experience managing teams and working with senior stakeholders.
• Knowledge of charity finance, SORP regulations, and working with auditors.
• Excellent communication and organisational skills.
• Passionate about supporting money education and making a positive impact.

This is an exciting opportunity to play a key role in a well-established Non-for-Profit organisation, driving financial sustainability and operational excellence. 

Direct Marketing Manager-Acquisition at the Disasters Emergency Committee delivers key direct marketing activities during appeals for major disasters. You will work with the Direct Marketing Manager-Retention to deliver a programme of supporter communications to feedback to donors on the impact of their donations and to retain their future support. 

The purpose of the role is to:

• Contribute to and develop DEC direct marketing strategies,
• Implement the direct marketing strategies during each appeal with income maximisation and supporter acquisition as the key focus,
• Manage the capturing and analysis of results to ensure channel optimisation between appeals,
• Lead the benchmarking process of DEC Member Agency fundraising performance.

The role will deliver responsibilities for strategy and planning, fundraising, networking and building relationships.

You must have strong direct marketing experience with a focus on high volume donor acquisition. Demonstrable knowledge of offline marketing techniques in press, outdoor, direct mail and telephone. A proven track record of developing effective digital and direct marketing strategies, which resulted in significant growth of income. Experience of managing complex budgets and proven ability to manage a complex operational plan within very short timeframes and within budget.

Ideally you will have experience of working in the international humanitarian aid sector, have used Salesforce and Salesforce Marketing Cloud and Google analytics.

You must have excellent communication skills both written and spoken, with the ability to write compelling and emotive fundraising copy. Significant technical marketing expertise across a range of direct marketing channels. Excellent numeracy, budget development, planning and project management skills.

An ability to work under extreme pressure during appeals and to very tight deadlines with excellent attention to detail is a key driver for success in this role.

You will join a collaborative team, department and organisation that excels in maximising their fundraising effort in response to disasters and keeps donors and recipients of funds updated and engaged throughout and beyond the journey of an appeal.

Please download the job description for full details of the responsibilities and expectations of the role.

We are a local charity that enables people and organisations to get involved, helping to build strong and vibrant communities in Buckinghamshire.

We do this by helping people find volunteering opportunities, advising charities and other not-for-profit groups on all aspects of running an organisation, and directly supporting those most in need in the community.

Key Tasks

• Lead and deliver projects as part of a high-quality programme of support and development for the Voluntary, Community and Social Enterprise Sector and Communities in Buckinghamshire. (See appendix)
• Lead on specialist knowledge areas, including supporting the leadership team to develop strategies, policies and procedures, and advising/training VCSE organisations on the subject. (See appendix)
• Support the leadership team in the design, development and planning of the programme.
• Develop volunteering roles and recruit, induct and supervise a team of volunteers and associates to support the programme.
• Develop and deliver outreach and engagement activity to community groups and local charities.
• Induct and train new staff and volunteers about your areas of responsibility.
• Manage relationships with a wide range of stakeholders across the public, private and voluntary sectors to support the development of the programme and delivery of programme objectives.
• Represent and advocate for the charity and the voluntary and community sector, at partnership or public meetings and events.
• Develop and secure income sources, including grants and commissions and commercial income generation.
• Identify and develop partnership opportunities and manage relationships with funders and other key stakeholders.
• Support the leadership team to prepare budgets and plan and manage the allocation of resource to ensure the efficient and effective delivery of the work programme. 
• Giving advice on fundraising and bid applications

Diversity & Inclusion

Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities. 

Base of Work

Hybrid typically minimum 1 day per week at Community Impact Bucks’ Office near Aylesbury with the rest working from home. This role requires attendance at local community events across the county, occasionally in the evenings or at weekends, so you must be able to travel throughout Buckinghamshire.

Development officer at World Physiotherapy 

Location: hybrid, London or home-based 

Salary: £30,000 per annum 

Contract: Fixed-term (May 2025-April 2026) 

Hours: Full-time, 35 hours per week 

Application Deadline: 11/04/2025 

About World Physiotherapy: World Physiotherapy is a leading international professional association and UK Registered Charity. Founded in 1951, we represent the global physiotherapy profession and are dedicated to advancing our profession, advocating for universal access to improve health and wellbeing. 

The role: We seek a dynamic development officer to join our team. This role is key to enhancing our funding base and ensuring the long-term financial sustainability of our development programs. The successful candidate will focus on securing funds through grants, sponsorships, partnerships, and donations to support our strategic initiatives and expand our global impact. 

Key responsibilities: 

• Collaborate with the head of programmes and development to identify and develop new project ideas and impactful initiatives. 

• Conduct research to identify potential funding sources and develop a tailored roster of donors. 

• Write and submit compelling grant proposals and funding applications, ensuring they align with funder criteria and deadlines. 

• Build and maintain relationships with donors, providing regular updates on project progress and impact. 

• Develop strategies for donor retention and growth, including targeted campaigns to attract and retain corporate sponsors and high-net-worth individuals. 

• Work closely with the communications team to ensure cohesive messaging across proposals, campaigns, and public communications. 

Requirements: 

• Bachelor’s degree in business, marketing, nonprofit management, or a related field. 

• 3 to 5 years of experience in fundraising or development roles, with a proven track record of securing funding. 

• Strong writing and verbal communication skills, proficiency in English (additional languages desirable). 

• Experience with CRM software and fundraising platforms is advantageous. 

• Must be able to work independently and take initiative, with strong organisational skills and attention to detail. 

• Should be personable, collaborative, and culturally sensitive, with a commitment to equity, diversity, and inclusion. 

What we offer: 

• A vibrant, international work environment committed to global health improvement. 

• The opportunity to make a significant impact in advancing physiotherapy standards worldwide. 

• A competitive salary and the flexibility of a hybrid/remote work arrangement. 

How to apply: Interested candidates should submit their CV (maximum of 3 pages) and a cover letter (maximum of 2 pages) detailing their suitability for the role. Applications must be received by 11/04/2025. 

World Physiotherapy is dedicated to fostering an inclusive environment that reflects our diverse membership. We adhere to best practices in equity, diversity, and inclusion in our recruitment process. 

Join us and contribute to a connected global community dedicated to health and well-being through physiotherapy! 

Tinnitus UK is the UK’s only charity dedicated to tinnitus.

We want to see a world without tinnitus and have just launched an ambitious new 10-year plan setting out what we are going to do about finding cures and preventing people from getting tinnitus, where it is avoidable.

Today though, there are nearly 8 million people in the UK with tinnitus, with well over 1 million of them in or near crisis point. Whilst the majority of people end up being able to live well with tinnitus, the journey can be long, arduous and isolating with periods of significant impact. Care and support for people with tinnitus needs to improve and that’s one of the most important drivers of our new plan.

We are looking for a talented, creative and dedicated marketing professional to join our small but powerful team to help us deliver our new plan.

If you have experience of direct marketing and are looking for a busy, challenging, but rewarding role where you get to see the impact of your work on improving the lives of people with tinnitus, please get in touch.

This role is based in Sheffield and although we’re happy to discuss flexible/hybrid working, we would expect the majority of your time to be in the office with the team.

We will be actively recruiting so please apply as soon as you can. If you would like to find out more about the role, we would be happy to arrange an informal call.

We are looking for a determined, skilled, proactive trusts fundraiser to join our small team in this newly created role to help stop children dying suddenly and without explanation.

Tragically, 1-2 seemingly healthy children die in the UK every fortnight, often going to sleep and never waking up. This incidence is unchanging. SUDC UK was founded in 2017 to raise awareness of Sudden Unexplained Death in Childhood (SUDC), encourage and fund scientific research and offer support and advice to affected families.  We believe SUDC research should receive more attention and scientific investment and are inspired by efforts to impact SIDS (cot death), where there has been an 80% reduction in infant deaths in the past 30 years. We can do so much more for SUDC children and their families.  

Why apply to SUDC UK? The post holder will be joining our ambitious, passionate, young charity, which consistently punches above its weight. SUDC remains relatively unknown to UK funders, but we are desperate to change this. Despite the current challenging trust fundraising environment, we are hopeful there are philanthropists and grant makers who will be inspired by our impact to date and the enormous potential to save young lives.

Fully remote. A home-based and flexible role. Collaboration over Teams/Zoom. Very occasional travel to meetings/events.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that material difference in carer’s lives. We live and work through our values, and we have an ambitious strategy to scale our reach, support and impact for carers, working in collaboration and partnership with a range of statutory, voluntary and commercial organisations.

About this role

As a Director of Services you will:

·Lead, inspire and manage Carers First Community, Helpline and Volunteer Services providing visible leadership and promoting a positive, inclusive culture.

·Refine and develop existing services and develop and mobilise new services/contracts; evidencing outcomes and impact.

·   Ensure the highest level of safeguarding practices are in place.

·Drive a culture of continuous learning, nurturing talent, building on strengths and promoting innovation.

·   Enable managers to work proactively in coproduction with carers to plan, develop and review services.

·Forge and sustain strong, positive and productive partnerships with Commissioners, partner organisations, funders and key stakeholders.

·Work as a member of the Senior Leadership Team in shaping and delivering our ambitious strategy.

We are looking for passionate people who are committed to the overall aims and objectives of the charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive. 

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application.

Candidates must clearly write how they meet each requirement in the person specification to progress their application.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable

Interview Process

The closing date for applications is 5pm on 13 April 2025. There will be a two stage process.

Candidates who have fully evidenced they meet the requirements of the Person Specification to a satisfactory standard will be long listed and invited to Stage 1.

Stage 1: Week commencing 21 April 2025 - informal online meeting with the Chief Executive to discuss their application.

Following the informal meeting, successfully shortlisted candidates will then progress to Stage 2:

Stage 2: Week commencing 28 April and 5 May 2025 - formal face-to-face interview with the Chief Executive and Trustees. As part of the formal interview, candidates will be required to give a presentation, and details will be provided in advance.

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.

You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.

As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.

In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.

We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

MAIN DUTIES AND RESPONSIBILITIES

• Admin Tasks
• Process incoming referrals to our services
• Liaise with referrers and team members as required and respond to queries efficiently
• Coordinate participants and materials for survivor group programmes and team training sessions
• Coordinate the rota for One Stop Shop drop-ins
• Respond to enquiries received via our phone or admin email account
• Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
• Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
• Input information to spreadsheets and our case management system
• Develop our administrative processes to improve effectiveness
• Work with and provide support to the wider team as required

General

• Uphold the core values of the Rising Sun and work towards our vision.
• Work professionally and to a high standard
• Demonstrate a personal commitment to continued professional development
• Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse
• Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)

Experience

• Experience in an administrative role
• Experience working across different teams (D)
• Experience coordinating events/activities (D)
• Experience of working for a charity or not for profit organisation (D)
• Experience of supporting or providing advice to survivors of domestic abuse (D)

Knowledge and Skills

• Excellent planning and organisation skills with the ability to prioritise
• Confident using MS Office including Word, Excel and PowerPoint
• Excellent communication skills, both written and verbal
• Effective team working skills
• Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
• Confident using On Track, our case management system (D)

Personal Qualities

• Passionate about the aim and values of the Rising Sun
• Self-motivated and pro-active
• Solution focused and creative in approaching new challenges
• Committed to equal opportunities, safeguarding and maintaining confidentiality
• Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)

How to Apply

To apply for the role please download the job pack from our website, complete the application form, and return to us by Monday 14th April.

We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota. Please note that this is an on-site role. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 12 May 2025

Interview Date: 19 and 20 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Strategic thinker. Problem solver. Organised doer. If this sounds like you, keep reading!

We’re looking for a Fundraising Planning Manager to work at the heart of our senior fundraising and marketing team, driving key projects, strategic plans, and reporting that help us maximise our impact.

This is a fast-paced, highly visible role—perfect for someone who loves managing complex projects, aligning stakeholders, and turning strategy into action. You’ll be responsible for:

• Keeping our senior team on track with management reporting, leadership meetings, and internal comms
• Simplifying complex projects and making sure they run smoothly
• Bringing structure to competing priorities in a busy, high-impact department
• Gaining unique insight into every area of our fundraising and marketing team

If you’re highly organised, thrive on collaboration, and love seeing plans come to life, we want to hear from you!

Job Title: Perinatal Support & Assessment Coordinator

Salary: £28,000

Hours per week: 35 hours

Contract: Fixed Term until 31 March 2026 (extension subject to funding)

Location: Newham office based (with some hybrid working)

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.

About us

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. 

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

 NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.

As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe.

About the role

This post will work as part of a community partnership programme, a small team providing accessible and bespoke perinatal care including, antenatal education, postnatal sessions, peer support, counselling and practical support to women from low-income migrant marginalised backgrounds. The role will provide non-judgmental, compassionate and trauma-informed care to women accessing the service and provide an initial assessment of needs and regular reviews. This role will coordinate inclusive and sensitive evaluation and data collection methods to evidence service impact and work collaboratively with stakeholders and researchers to enable women to participate in opportunities to share their maternity experience.

To be successful in this role you will have:

· Experience of supporting or working with marginalised or vulnerable groups and understanding the barriers they face to accessing support and an awareness of ways in overcoming them 

· Knowledge and experience working or volunteering with women and birthing people during pregnancy and early years 

· Experience working within a relevant sector e.g., maternity, children’s services, homelessness, women’s services, mental health, supporting asylum and refugee families 

· Strong commitment to improve equity and equality in maternity care

· Ability to handle challenging situations and behavior with a calm, flexible and confident approach to reach a positive resolution 

· Experience in evidencing impact, using inclusive approaches of evaluation and data collection

· Able to work reflectively, developing an awareness of your own and others’ relational styles and responses, and any judgements, biases or assumptions that may impact upon your work. 

What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: Wednesday 16th April 23:59

Interviews:  Friday 25th April 2025