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Top job
Crohn's & Colitis UK, Hatfield (Hybrid)
£24,000 - £25,500 per year
This is a great opportunity for someone looking to join the charity sector.
Posted 2 days ago Apply Now
Closing in 7 days
SafeLives, Central London (Hybrid)
£30,321.20 - £31,503.72 per annum
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.  
Posted 1 week ago
Closing in 4 days
NCVO, Remote
£39,290 - £44,716 per year
Join a team that generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.
Posted 3 days ago
Closing in 3 days
Hireful Ltd, St Austell, England (On-site)
£21535 - £25121 per annum
Posted 3 weeks ago
Closing tomorrow
St Paul's Church and Community Centre, Cambridge (On-site)
£38,000
Posted 3 weeks ago
Page 3 of 5
Hatfield, Hertfordshire (Hybrid)
£24,000 - £25,500 per year
Full-time
Permanent
Job description

Salary: £24,000-£25,500 per annum, depending on experience 

Hours: 35 hrs FTE

Place of work: Hybrid - minimum of 2 days per week in our office in Hatfield 

Join Our Team! 

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us 

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview 

You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged. 

The role involves providing excellent customer care and engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The post-holder will be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the wider team. 

About You 

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations. 

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.  

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion. 

Please see our Recruitment Pack for details of our full Job Description and Person Specification. 

Our Location 

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events. 

Benefits 

  • 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days 

  • Salary Sacrifice Pension scheme 

  • Flexible working options 

  • Enhanced maternity, adoption and paternity pay 

  • 24/7 Employee Assistance Programme 

  • Wellbeing programme 

  • Interest free loan for season tickets 

  • Cycle to work scheme 

  • Free parking and secure bike locks 

  • Training and development financial support and/or study leave 

  • Performance review and development scheme 

Application resources
Application Instructions

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role. Please refer to the Recruitment Pack on our website for further information.


Closing date: Tuesday 22 April 2025, 9am.

Interviews will be taking place remotely w/c 28 April 2025

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

Posted by
Crohn's & Colitis UK View profile Organisation type Registered Charity Company size 51 - 100

We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis

Posted on: 08 April 2025
Closing date: 22 April 2025 at 09:00
Tags: Administration, Customer Service, Customer support, Health / Medical

The client requests no contact from agencies or media sales.