Home based jobs in lilley, hertfordshire
Overall Purpose
The Office Administrator will provide comprehensive administrative and secretarial support to ensure the smooth and efficient operation of the Foundation. This role is responsible for maintaining and developing administrative systems, both manual and digital, while supporting all core functions, including executive board, grant-making, fund development, and finance. Acting as the central support for the team, the role ensures internal processes run effectively by managing key administrative tasks and coordinating internal and external meetings. Through excellent organisation and attention to detail, the Office Administrator plays a vital role in keeping the foundation connected and running seamlessly.
Responsibilities
Provide administrative support to all staff of the foundation.
Manage the administration of information systems, including filing and database management.
Type and word-process documents and letters as required.
Undertake routine collation of information relating to the foundation’s services.
Office Coordination & Communication
Serve as the first point of contact for incoming phone calls and emails, greeting and assisting visitors, and overseeing the handling of incoming and outgoing post and deliveries.
Contacting individuals and groups by telephone when clarification or further information is required.
Provide customer service support when necessary.
Administer and keep up to date the contacts database and formal records or organisations the foundation works with.
Enter details of applications and donors into CRM systems.
Maintain and develop communication with affiliated and other voluntary groups, including supporting networking events.
Operations & Supplies Management
General office administration, including the maintenance of equipment inventories, training records, PAT testing schedules, and room bookings.
Manage the ordering and stocking of stationery, equipment and other office supplies.
Marcomms Support
Assist in the preparation, production, and distribution of regular newsletters, including maintaining the mailing list database.
Assist in posting content on social media platforms.
Executive Board Assistance
Work with the CEO to prepare and manage quarterly Board meetings for Foundation, and as required, other partners (including JCT)
Prepare for meetings, including compiling and distributing board papers, managing meeting dates and availability, and ensuring logistical arrangements.
Take accurate minutes and provide general administrative support for Board level members, always ensuring strict confidentiality.
Regularly update and maintain Board requirements, including EDI data, references, annual Conflict of Interest declarations, DBS checks, and other governance related documentation including Foundation Training log and Policy changes.
Provide administrative support to the Chair of Trustees as required, ensuring they have the necessary documentation, scheduling support, and other assistance to fulfil their role effectively.
Events and PR
Assist with organising events to showcase the Foundation’s work, including functions for donors, potential donors, community and voluntary groups.
Representing BLCF
Work as an effective Ambassador for the Foundation always, including at events and external networking.
Engage with the UK Community Foundation peer network to ensure the best practice is shared from across the sector
Experience
Demonstrable experience of using online file managements systems (e.g. SharePoint) to manage data and information relating to an organisations core systems, policies and processes.
Experience in working at Board or senior levels with supporting administration and issues in a confidential manner.
Experience of working under pressure while effectively collaborating across teams to achieve objectives.
Experience in administrative work, including managing tasks efficiently and supporting operational processes.
Some understanding of the wider voluntary and charity sector. (D)
Skills & Abilities
Excellent computer and administration skills, with experience using Word, Canva (or comparable design tools), Excel, PowerPoint, and databases such as Salesforce.
Demonstrably highly organised, capable of juggling projects and tasks, delivering structured plans, and adapting quickly to changing circumstances.
A self-starter, able to act on own initiative, organise, plan, and prioritise workload to meet deadlines.
Demonstrable and excellent interpersonal skills, with the ability to work effectively within a small team and provide cross-functional support.
Ability to maintain strict confidentially and handle sensitive information with discretion and professionalism.
Good time keeping skills and effective time management skills, ensuring deadlines and commitments are met.
Ability to collate and access information to produce clear and concise reports. (D)
Demonstrable skills in minute taking at a Board, senior or Executive level.
Equality Issues
Able to articulate how diversity, equity, and inclusion (DEI) can be made integral to their work and service delivery of the Foundation.
Personal Attributes
Committed to high standards of customer care and the provision of high-quality services.
Highly motivated with enthusiasm and determination to contribute positively to the organisation. (D)
A creative person with strong initiative, bringing new ideas and solutions to improve processes. (D)
Strong commitment and understanding of the values of the Community Foundation. (D)
Education and Training
Work and personal relevant experience.
Certificates in relevant administrative courses and skills. (D)
Other Requirements
Able to work evenings and weekends as necessary.
Ability to access and work across all the county of Bedfordshire or other geographical areas as dictated by our funding streams, when necessary. To ensure we meet the business and operational requirements of the organisation.
Current driving license and access to a vehicle (D).
The client requests no contact from agencies or media sales.
Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation. We are looking for a Senior Innovation Manager (Scale) to join our Humanitarian Innovation Fund (HIF) team on a fixed-term contract until 31 March 2026.
In this role you will ensure high-quality, impactful innovation delivery while positioning Elrha as a global leader in humanitarian innovation. You will be responsible for the provision of strategic technical insights in the design and delivery of focused innovation initiatives and drive the strategic development and integration of innovation methods across our work.
If you have substantial experience in innovation delivery and practice, with a focus on impact, we are keen to hear from you. We welcome applicants with development, social and humanitarian innovation experience.
Your application will need to demonstrate:
- Substantial experience in innovation delivery and practice roles, including leading the design and delivery of innovation programmes with a focus on impact at scale.
- Deep technical knowledge of innovation theory and practice, specially including the area of scaling of innovation
- Proven understanding of the humanitarian and/or development system, including the challenges and key stakeholders within the sector(s)
- Excellent representation skills, including extensive experience facilitating workshops, speaking at events/meetings, and communicating effectively in a range of formats
- Track record of published research, guidance and tools on innovation theory and practice (academic and/or grey literature)
- An interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work.
Experience of working with grant making processes and systems would also be an advantage.
If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we'll give you every opportunity to succeed.
We offer:
- Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required.
- As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours.
- Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service (plus bank holidays), opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform.
- Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries.
Note for applicants:
- Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role.
- Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted.
- Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes.
- We reserve the right to close the advert early should we receive a very high volume of applications.
- We do not use recruitment agencies.
Closing date: 11:59am Thursday 8 May 2025
Interview date: Thursday 22 May 2025
A global organisation that finds solutions to complex humanitarian problems through research and innovation.




The client requests no contact from agencies or media sales.
Overall Purpose
To work as part of the Grants & Programmes Team to support organisations applying for funding each year through the Foundations grants programme. The post holder manages important relationships with potential and current grantees, building trust and an understanding of their purpose and aims and supporting them to submit appropriate and high-quality applications for funding against the funds criteria and Foundation’s priorities. To lead on wider initiatives, as directed by the Senior Grants Manager or Senior Leadership Team, to ensure the Foundation maintains high standards and contribute to national data sharing and initiatives that strengthen the work and reach of the foundation. The Grants Manager will report to the Senior Grants Manager and will work closely with colleagues across the Foundation contributing to the delivery of the Foundation’s Strategic Plan, vision, and values.
Responsibilities
To undertake all tasks associated with BLCF's grantmaking functions including carry out assessments of grants applications and work alongside donors on donor-directed funds as required.
Work alongside members of the team to maximize use of our in-house CRM database for monitoring and impact reporting, working with the Head of Impact.
Provide grant-making support and advise to potential and existing grantees on our funds and programmes, to ensure open and transparent access to our programmes and proactively looking to address inequality and fairer access to opportunities the Foundation offers.
Process all grant applications within agreed timelines, working alongside Fund Leads to review and assess grant applications effectively.
Co-lead delivery of fund programmes, contributing to their strategic direction / donor engagement.
Carry out other associated duties, which may arise, develop, or be assigned, in line with the scale and general nature of the post.
Performance & Monitoring
Track and review monitoring submissions, working with the Grants Officers to send out reminders for monitoring forms to be returned where required, and sign off monitoring forms from applicants.
Production of delivery/donor reports as required to funders, as requested by Senior Leadership Team.
Ensure appropriate levels of training are maintained and a good working understanding of the policies and procedures of the Foundation.
Relationship Building
Listen, learn and share the needs of communities back into the work of the Foundation to ensure we are always 'needs led'.
Maintain and share our vision and value and help those who wish to work with us understand the processes and requirements we have.
Make regular visits to funded projects as required.
Regularly connect and engage with charity forums and networks to promote the work of the Foundation and help raise our profile.
External Representation
Maintain a good working understanding of community and charity sector issues in order to better inform our work, ensuring information is cascaded to wider members of the team.
Represent the Foundation in a positive way, at Regional and National events as required by Senior Grants Manager or Senior Leadership Team.
Proactively develop and maintain an appropriate network of contacts in the grant making sector across the whole geographic reach of the Foundation. Deliver and support workshops and seminars and fund launchesfor the Foundations existing and new programmes and initiatives.
Provide proactive support to the CEO with other initiatives, where required.
Be an ambassador for the work of the Foundation by demonstrating its values in the delivery of its work.
Skills, Knowledge & Experience
Essential:
- Understanding of charity sector.
- Experience of managing funded projects, fundraising or philanthropy.
- Excellent communication skills, adapts style according to audience and context.
- Customer care / high quality service provision.
- Production of high-quality reports using excellent written skills.
- Fully computer literate including Outlook, Excel, Word, PowerPoint and use of databases.
- Ability to process and interpret information
- Excellent team player.
- Excellent networking skills with a wide range of stakeholders, quickly establishes rapport and professional credibility.
Desirebale:
- Previous grant-making or grants assessment work.
- People with lived experience / professional experience of support for minoritised communities are particularly encouraged to apply.
- Understands social needs across Bedfordshire.
- Understands legal and financial requirements in voluntary sector.
- Statutory sector experience such as; commissioning / procurement, police, health, etc.
- Proficient in use of Salesforce.
Personal Qualities
Essential:
- Professional.
- Relational.
- Self-motivated.
- Detail-oriented.
- Organised.
- Punctual.
- Creative and adaptable approach.
- Committed to learning and development.
- Committed to BLCF values.
Other Requirements
Essential:
- Committed to diversity, equality and inclusion.
- Able to work across Bedfordshire / access to transport.
- Evening / weekend flexibility.
Desireable
- Full driving license and use of own vehicle.
The client requests no contact from agencies or media sales.
LOCATION: Homebase (Preferably Lincolnshire / Notts based, or centrally located in England to attend team meetings, but applicants outside this area will be considered)
HOURS: Part-time or full-time depending on candidate preference, 33 – 37.5 hours per week, flexible working
CONTRACT: Permanent or FTC
Are you an energetic and motivated individual with a passion for communications and events who is looking for their next step? Would you like to join a dynamic organisation that’s truly making a difference?
The Jon Egging Trust is seeking an exceptional Communications and Events Officer to support our small and close-knit Communications and Fundraising Team to create outstanding, inspiring outward-facing communications and deliver our established calendar of fundraising events. You will be joining a fantastically motivated and committed team of home-workers who are passionate about improving the lives of young people through our long-term youth programmes.
The successful candidate will be a meticulously organised and brilliant team-player with extremely strong written communications and proofreading skills and a track record of working in a professional comms or events environment.
The role would ideally suit someone seeking their second job after graduation, or someone who is returning to the workforce or seeking a change in pace, but if you can convince us that you are the perfect candidate then we will happily consider other applicants.
We are looking for someone who is comfortable working autonomously and able to prioritise multiple workloads, and who is endlessly curious and wanting to bring fresh ideas and perspectives to the table.
If this sounds like you, we want to hear from you!
About the Jon Egging Trust (JET)
At JET, we support vulnerable young people to get back on track and realise their potential; more than 40,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.
Our benefits package includes:
- Flexible working
- Enhanced annual leave
- Homeworking allowance
- Occupational pension scheme
- Occupational sickness scheme
- Special paid leave provision
Read our Applicant Privacy Notice
Child and adult at risk protection policy statement
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
To apply
Please complete our online application form.
The closing date is Tuesday 13th May 2025 at 23:59. We encourage applicants to apply as soon as possible and not wait until the deadline, as we reserve the right to close the process early if we receive a high volume of applications. Shortlisting will take place on a rolling basis.
Interview process:
First-round interviews will be held online on Wednesday 28th May 2025.
Second-round interviews will be in person on Tuesday 3rd June 2025 and take place in Lincoln.
Candidates will also be asked to complete a written task during the interview stage.
Questions?
Contact us through our website.
Please note: To become an employee at JET you must be able to produce evidence of your Right to Work in the UK and a satisfactory DBS check.
On 20th August 2011, Flt Lt Jon Egging lost his life whilst completing a display at the Bournemouth Air Festival. He was coming to the end of his first year with the world-famous Royal Air Force Aerobatic Team, the Red Arrows, flying in the position of Red 4.
Jon was an inspirational individual, and inspiration is at the heart of everything we do. Like Jon, our staff and volunteers are chosen for their ability to act as positive role models; in turn they inspire and enthuse our vulnerable young students to reach their full potential. Our long-term support programmes increase self-confidence, self-esteem and aspiration, and ultimately empower young people to become role models within their own communities.
The Jon Egging Trust realises Jon’s dream of inspiring young people through his love of aviation, STEM, teamwork and leadership, helping them to overcome adversity, identify their strengths and work towards their dreams.
REF-221197
Location: Homebased
Department: Fundraising, Marketing & Communication
Salary: £33,533.60 - £41,917 FTE (depending on experience)
Hours: 25 to 37.5 hours per week
Job Type: Part time
Contract Type: Temporary
If you are an experienced Marketing Communications professional, looking to utilise your skills within the charity sector, this could be the role for you.
Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing.
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a talented Marketing Communications Manager to join our dedicated Marketing Communications team for a temporary fixed term period of 12 months (maternity cover - ideally starting in June/early July).
This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.
What you will do:
To increase the charity's reach and awareness, you will lead a high performing communications team in the delivery of impactful marketing, communications and PR.
Crafting compelling stories and showcasing the life-changing work the charity does, you will be the central point of contact for all marketing and communications needs, ensuring consistent and effective communication to amplify the charity's impact. You will manage all the communications channels; oversee brand assets, external relations, PR, website, social media, email and creative libraries. Combining strategic vision with proactive tactical team support, you will be responsible for strategic project management and the delivery of engaging communications projects.
It is an exciting time to join us, as the charity marks its 35th anniversary this year and we will be doing lots to celebrate! Including embarking on ambitious projects such as our brand review, website rebuild, major appeals and campaign projects and of course our 35th anniversary communications.
What we're looking for:
- Team leadership or individual line management experience.
- Strong project management skills, experienced in managing multiple campaigns and prioritising workload for self and others.
- Experience of strategic marketing and communications delivery.
- Experience overseeing brand assets and communication channels (website, social media, PR)
- Strong relationship building and collaboration skills.
- Proven experience in multi-channel campaign planning and execution (social media, web, direct marketing, PR)
- Expertise in media relations and brand awareness.
- Exceptional creative writing and content creation skills.
- Understanding of GDPR and compliance protocols.
Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
We can offer you:
- 33 days annual leave allowance (inclusive of bank holidays)
- Salary exchange pension scheme (matched up to 5%)
- Charity (occupational) sick pay
- Life assurance
- Wellbeing portal
- Employee assistance programme
- Free on-site parking (for site based/visiting staff)
- Dog friendly offices (for site based/visiting staff)
- Flexible working hours
- Mileage expenses (45p per mile)
This role can be delivered remotely from home. Occasional travel may be required for attendance at events and content creation support; travel is assessed and distributed amongst the team in relation to location and capacity (claimable expenses for business travel as required). We will provide a high spec laptop, additional screen and iPhone for use in the role.
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
First interviews are scheduled to take place online (via MS teams) in the week commencing 5th May 2025.
Second interviews are scheduled to take place in person (location to be confirmed), in the week commencing 12th May 2025.
*subject to changes
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates about the outcome of their application, this may take longer if we receive high volumes of applications.
REF-220617
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.





Background:
Established in 2011, Kaleidoscope Trust (KT) is a UK-based charity focused on fighting for the human rights of lesbian, gay, bisexual, transgender, intersex and gender diverse (LGBTI+) people across the Commonwealth and beyond. We fund, fight for and empower those upholding the human rights of LGBTI+ people by working with governments, changemakers and civil society organisations to effect meaningful and lasting change in the lives of LGBTI+ people.
The Role:
The UK Policy and Advocacy Manager will lead Kaleidoscope Trust’s UK-focused policy and public affairs activities, in line with the organisation’s strategic objectives, and support, where appropriate, the wider work of the Policy and Public Affairs Team, including with external relations, communications, campaigns and events.
This role aims to:
▪ Provide the Secretariat function to support the co-chairs of the APPG for Global LGBT+ Rights to deliver the APPG’s strategy and work plan.
▪ Build and maintain relationships with government officials and the wider policy community across the UK, strategically deploying senior organisational staff or representing Kaleidoscope Trust and the APPG in external meetings and civil society forums as directed, and support delivery of events where such stakeholders are to be engaged.
▪ Identify and share insights into relevant emerging international political and policy trends helping to anticipate issues, risks and opportunities and translate these for relevant UK stakeholders.
▪ Draft insightful and compelling policy submissions, briefings and papers under the guidance of KT’s Head of Policy and Public Affairs.
▪ Fulfil the key responsibilities of the job role in a professional manner while adapting to often changing circumstances and re-prioritising accordingly.
For more information on the role, please find the Job Description attached.
The client requests no contact from agencies or media sales.
Overall Purpose
To work and lead on setting clear standards for high quality gathering, recording, monitoring and use of data collected via our grant’s programmes and initiative, accessing this data to inform donor grant reports, infographic data sharing, donor reports and network reporting in an accurate and transparent way. Reporting to the Head of Impact you will be technically proficient in monitoring data use of the CRM systems. You will also work directly with the Senior Leadership team on initiatives requiring evidence of impact and return on investment. The Data Officer will work closely with colleagues across the Foundation contributing to the delivery of the Foundation’s Strategic Plan, vision, and values.
Responsibilities
To lead on the accurate recording, management, and accessibility of data gathered through the Foundations programmes and initiatives via our Salesforce CRM system and future platforms, including potential Social Value and Social Return on Investment models.
Support the grants team in recording and maintaining accurate data, ensuring records are complete, up-to-date, and compliant. Conduct routine system checks and regular data cleansing as required.
Support monitoring received from grantees, helping extract key data and learning, checked by Head of Impact.
Provide support to Head of Impact with Salesforce CRM training to internal teams to enhance data usage and impact measurement.
Performance Management
Collect, analyse, and present relevant data on a quarterly basis to support donor reporting.
Produce data driven reports aligned with the Donor Care Plan, ensuring accuracy in evaluation, impact measurement, and End of Grant reporting (quality checked by Head of Impact).
Develop and submit annual data reports for platforms such as 360 Giving, FREA (Funders for Race Equalities Alliance), IVAR and other partnership platforms aligned to BLCF work including UK Community Foundation Quality Assurance.
Provide insights and key learnings that demonstrate the effectiveness of grantmaking, inform strategic decisions, and highlight return on investment.
Relationship Management
Regularly connect and engage with wider Community Foundation network to ensure BLCF’s data systems remain fit for purpose and aligned with sector best practices.
Participate in cross-foundation learning initiatives to stay updated on trends in data-driven grantmaking and impact measurement.
Work with the Head of Business Development to provide insights from donor trends and grant impact data, supporting fundraising and partnership strategies.
Representing the Organisation
Maintain a strong understanding of community and charity sector issues to inform BLCF’s data strategy and grantmaking approach. Ensure relevant insights are shared across the team.
Develop and maintain an appropriate network of contacts within the grantmaking sector across BLCF’s geographic reach.
Serve as a BLCF ambassador, promoting the Foundations values and impact through data storytelling and sector engagement.
Be an ambassador for the work of the Foundation by demonstrating its values in the delivery of its work.
Skills, Knowledge and Experience
Essential:
- Some demonstrable experience in managing data systems and CRMs to ensure accurate data is recorded and record maintain for reporting purposes.
- Some understanding of the wider voluntary and charity sector.
- Excellent personnel skills and able to work effectively within a small team providing support across a width of areas.
- A self-starter, able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
- Ability to work effectively under pressure and to demonstrate a professional approach in a range situation.
- Fully computer literate including Word, Excel, Power Point and use of databases, CRM and SROI models or similar.
- Able to demonstrate how diversity, equality and inclusion (DEI) can be made integral to their work and service delivery.
- Committed to customer care and the provision of high-quality services
- Detail-oriented
- Punctual.
- Committed to learning and development.
- Ambitious, energetic and with an outward focus.
- Highly motivated, with an enthusiasm and determination to build the resources available and needed to support community needs across Bedfordshire.
- Creative and flexible in outlook.
- Strong commitment to the values of the Community Foundation.
Desirable:
-
Some prior experience of grant-making or similar work.
-
Track record of analysing and presenting data to inform decision-making and improve processes.
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Some previous experience of developing reports and insights for funders, donors, or key stakeholders.
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Research and data analysis; ability to process information accurately and write succinct reports.
-
People with lived experience / professional experience of support for minoritised communities are particularly encouraged to apply.
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Understanding of need in the Bedfordshire County.
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Familiarity with legal and financial requirements for charities, community groups and social enterprises.
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Statutory sector experience such as; commissioning / procurement, police, health, etc.
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Proficient in use of Salesforce or similar CRM.
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Some knowledge and understanding of equality issues and legislation relating to the charity sector.
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Current driving licence and access to a vehicle.
About us
We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day.
The role
NEA has an exciting opportunity for a Training and Education Officer to support with the delivery of our accredited training and qualifications to stakeholders across the United Kingdom as well as develop and deliver our expanding education programme nationwide.
You will work across both the training and education teams to develop and deliver training courses and education workshops to frontline workers, volunteers and young people from a wide range of organisations, including local authorities, housing associations, voluntary and community groups, and commercial organisations.
Our training courses and workshops cover key issues associated with fuel poverty, fuel debt, affordable warmth, low-carbon technologies and practical energy efficiency advice. You will work alongside the training team to develop, design and deliver these engaging online and face-to-face courses and qualifications. You will act as an examiner for all NEA qualifications, assist in the development of future assessment-based qualifications; and have the ability to identify new opportunities for training and assessment product development.
You will work closely with the existing education team to enhance the current education provision of the charity; you will develop and deliver education sessions in line with programme and funding needs. Delivery will include both Primary and Secondary school sessions as well as bespoke education sessions for care leavers, young carers, youth offenders and children soon to be attending university or college.
We are accepting applications from across the United Kingdom however, we are particularly interested in hearing from applicants in the Midlands, Yorkshire, and the North-East of England.
What you will need to succeed
You will possess a relevant training or education qualification and have recent, demonstrable experience in delivering adult training and or primary / secondary school sessions. Ideally, you will also bring experience in one or more of the following fields: energy, community development, debt or money advice, consumer issues, or housing.
With excellent communication skills and IT skills, you will be adaptable and bring a lot of energy to the team. You’ll be brimming with ideas and enthusiasm and have a passion to deliver training and education to people from diverse backgrounds and the desire to make a positive difference to people’s lives.
You will be expected to deliver training and education sessions depending on organisational need, as well as occasionally delivery in wider England and Wales. This will require overnight stays and flexibility on the part of the post holder.
The role of Training and Education Officer will be part of the Development and Partnerships Directorate and the postholder will report to NEA’s Training Programme Delivery Manager.
Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
We are offering:
- £31,068 - £35,836 (Points 18 -25) (plus £3,300 London Weighting if applicable). New appointments are usually made at the starting point of the scale.
- 11.5% non-contributory pension.
- 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
- Flexible working arrangements including the opportunity for Hybrid working.
- Enhanced family friendly payments.
- Employee Assistance Programme.
- Employee benefits platform.
The closing date for applications is Tuesday 06 May2025 at 12 noon. Interviews will be held Wednesday 21 May 2025.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Please note CVs will not be accepted as part of the application process. No agency or advertising enquiries please.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
Advocacy Manager
Location – Remote from the UK with regular travel to Manchester and London
Starting Salary - £40,416 per annum (plus contributory pension)
MAG saves lives and builds futures by working with others to reclaim land contaminated with the debris of conflict, to reduce the daily risk of death or injury for civilians, and to create safe and secure conditions for development. MAG shared the 1997 Nobel Peace Prize as a founding member of the International Campaign to Ban Landmines for our work to ban landmines. Our vision is a safe and secure future for men, women and children affected by armed violence and conflict.
We are looking for an exceptional Advocacy Manager to work within our Policy and Strategic Partnerships team. This is a fantastic opportunity to join a dynamic international charity that shared the 1997 Nobel Peace-Prize.
You will be working with the Director of Policy and Strategic Partnerships in the development and delivery of MAG’s advocacy work, including leadership of MAG’s UK parliamentary engagement, and contribution to the European and US engagement strategies.
The successful candidate will have previous experience of engaging and influencing UK parliamentarians, including the House of Commons and House of Lords, in support of advocacy objectives through a variety of tactics. You will have up-to-date knowledge of the UK political scene, and key players for MAG’s focus areas, knowledge of UK parliamentary processes and influencing tactics. You will also have a proven track record of meeting targets and deadlines and an ability to build, manage and develop relationships with key stakeholders. Excellent coordination and communication skills will also be essential.
The role will involve travel in the UK and Internationally.
What you can expect in return:
· Competitive salary
· 25 days annual leave per year, plus public holidays.
· Company pension (matching at 5%
· Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues.
Further information and how to apply:
For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 5th May 2025.
Application is by submission of the following documents to humanresources [@] maginternational [.] org by the closing date of 5th May 2025:
1. Up-to-date CV
2. Cover letter, setting out why you believe you are suitable for this position, and how you feel you align to MAG Values.
3. Completed Candidate Profile Form
Due to the high volume of applications, we receive, we cannot respond to every application. If you have not heard back from us within 3 weeks of applying, your application has not been successful.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
We do whatever it takes to get to a landmine before another child does.
The client requests no contact from agencies or media sales.
The Head of Business Development works closely with the CEO and has responsibility for all aspects of the development of BLCF’s business interests including long-term income growth, philanthropy, partnerships, communication and new business initiatives. They will nurture and grow the Foundation’s long-term growth income, secure funding for new initiatives and develop and deliver our CSR and social value work, extending the reach of our services to increase our revenue through the excellent communication of our business and strategic aims. Their duties will include identifying leads, pitching companies, NFP, government offices and local authorities, building and maintaining strong relationships with new and existing businesses and suppliers, whilst responsible for the overall strategic management and programme development of a portfolio of partnerships. They operate as part of the Senior Leadership Team (incl CEO and Head of Impact) they will contribute to strategic development and delivery of the foundations Strategic Plan, vision, and values.
Responsibilities
Work with the CEO and Head of Impact to develop plans and strategies to ensure quality services are delivered that meet organisational objectives and charitable articles to the highest standards.
As part of the Senior Leadership team, work with, advise, contribute, and respond to the CEO and Head of Impact and the partnership they create to ensure they are deliverable and adequately resourced and costed and deliverable.
Work with the CEO to set and implement Strategic Plan Delivery Plan targets and objectives and budgets to deliver them. Ensuring information is cascaded to all staff in their area and that staff connect to the Strategic Plan though their own workplans.
Core Role Delivery
Work with the CEO and under their direction to identify, develop and deliver new partnerships and to increase revenue and business growth that support the Foundations long term sustainability and long-term income targets. Basing new work on evidence of need as identified by the Head of Impact . This includes but not exclusively development of new flowthrough opportunities, endowment partners, legacy, corporates, social value and CSR initiatives and all aspects of business growth.
Provide support and advise to potential and existing partners about our work and proactively look to address inequality and fairer access to opportunities the Foundation offers.
Oversees the team and external contractors tasked with effective communication with our corporate and business partners to ensure it is a means to drive partnership and business growth.
Staff & Contract Management
Ensure an appropriate, effective staff, freelance and volunteer structure to deliver the services; recruit and manage staff & volunteers and resources to achieve required service response and quality.
Ensure all staff development and review processes are undertaken including induction, appraisal, and performance, in line with required processes. Resolve performance issues among staff and volunteers engaged in delivering services.
Performance Management
Working under the direction of the CEO develop, agree, and secure agree all partnership agreements and MOU that support the emerging partnerships and ensure they are in line with the Donor Care Plan specifications.
Working with the CEO and Finance, oversee and monitor all contract and partnership agreement terms with regards to agreed milestones and cashflow of fees and funds; anticipate problem areas and lead as necessary on mitigating action and ensure deliver of agreed targets.
Work to the Head of Impact to inform monitoring reports as required to ensure clear and transparent delivery of agree contracts.
Ensure appropriate levels of training are maintained and a good working understanding of the policies and procedures of the Foundation.
Contribute to the Quality Accreditation process to ensure highest standard of the foundation are achieved.
Relationship Management
Under the direction of the CEO develop and maintain proactive, collaborative and effective strategic relationships with corporate partners, commissioners, contract managers, business partners and funders to maximise the charity’s influence and ability to deliver quality services and grow it income and funding.
Manage the Bedfordshire & Luton Funder Network to maximise opportunities for support, collaboration, and information sharing.
Representing the Organisation
Maintain an excellent understanding of business and charity sector issues to better inform our work, ensuring information is cascaded to wider members of the team.
Represent the Foundation at Regional and National events.
Proactively develop and maintain an appropriate network of contacts in the grant making and business sectors.
Represent BLCF positively, working closely with the CEO promoting its current work and future development opportunities.
Provide proactive support to the CEO with other initiatives, where required.
Experience
Significant and demonstrable experience of partnership working and income generation and growth with a wide range of businesses, funders, Trusts, Local Authorities and the VCSE.
Clear understanding of the wider voluntary and charity sector (D).
Experience of working on delivery and negotiation of complex contracts and partnership agreements and range of successful funding applications to local and national funding initiatives.
Considerable experience of developing business initiatives to drive successful organisations in line with Corporate Social Responsibilities (CSR) priorities.
Experience in management and delivery of excellent communication campaigns, tools and teams (D).
Understanding of need in the Bedfordshire County (D).
Skills & Abilities
Excellent personnel and communication skills and able to work effectively within a team and with external partners and business contacts.
Excellent skill in processing information accurately and write succinct reports and agreements that’s show clear strategic alignments between partners and BLCF.
Excellent networking skills able to establish good interpersonal relationships, rapport, and credibility with a wide range of people including business leaders, local and national government officials, Trustees, advisors, donors and wider stakeholders.
A self-starter, able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
Demonstratable ability to work effectively under pressure and to demonstrate a professional approach in any situation.
Fully computer literate including Word, Excel, Power Point and use of databases.
Excellent knowledge of marketing communication and messaging methods and approaches to meet needs of target audiences.
Equality Issues
Able to demonstrate how diversity, equality, and inclusion (DEI) can be made integral to their work and its delivery.
Some knowledge and understanding of equality issues and legislation relating to the charity sector.
Personal Attributes
Committed to excellent communication and the provision of high-quality services to a relevant range of partners.
Ambitious, energetic and with an outward focus with a strong business mindset and experienced network of contacts.
Highly motivated, with an enthusiasm and determination to build the resources available to grow the financial sustainability of BLCF through excellent business and income growth.
Strong commitment to the philanthropic values of the Community Foundation.
Education & Training
Educated to degree level or equivalent or with work and personal relevant experience.
Other Requirements
Able to work evenings and weekends as necessary.
Ability to access and work across all the county of Bedfordshire or other geographical areas as dictated by our funding streams, when necessary. To ensure we meet the business and operational requirements of the organisation.
Current driving license and access to a vehicle or transport.
The client requests no contact from agencies or media sales.
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
Join Our Team!
The National Federation of Young Farmers' Clubs (NFYFC) is seeking a dynamic and experienced Fundraising Manager to develop and implement strategies for securing funding from trusts, grant-making bodies, and corporate partners. This role is crucial in ensuring NFYFC’s financial sustainability and growth, collaborating with team members and engaging with our vibrant community of young farmers.
The client requests no contact from agencies or media sales.
Overall job purpose
This is a fundamental role within our North regional team, internally the role is known as Local Community Officer. The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 23 historic churches across Greater Manchester, Lancashire, Merseyside, W. Yorkshire, N. Yorkshire (part), ensuring each site achieves agreed standards.
Key relationships
You will work closely with the Lead Local Community Officer (North), regional and national colleagues, volunteers, community groups and other local stakeholders.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Monday 28th April 2025.
The interviews will take place in Leeds on Wednesday 7th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provide
The client requests no contact from agencies or media sales.
Are you passionate about creating unforgettable experiences that drive real-world impact? Pratham UK is seeking a dynamic and detail-oriented Special Events Officer to lead the delivery of our flagship annual Gala—this year hosted at the iconic V&A Museum—and support a calendar of high-profile and community-focused events. Working closely with our Director of Philanthropy and an ambitious, collaborative team, you'll play a vital role in helping us raise vital funds to support millions of children through Pratham’s groundbreaking education programmes in India.
This is an exciting opportunity to join a fast-growing charity in a pivotal role, ideal for someone with experience in event planning and a passion for supporting children in India to thrive. You’ll help shape events that not only inspire donors but also celebrate our global impact—from an exclusive House of Lords reception to grassroots fundraising campaigns. If you're ready to bring creativity, precision, and purpose to your next role, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Togetherness and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis House Support Worker
Reference number: 270
Responsible to: Crisis House Coordinator
Working base: Crisis House – Hemel Hempstead
Working hours: Full time (37.5 hours). The service rota covers 24/7 hour service, 365 days a year and includes night shifts.
Contract: Permanent
Salary: £23,500 rising to £25,000 per annum
About the Service
Hertfordshire Mind Network’s Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing Mental health Crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and a 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. Our services are needed now more than ever!
About the role
As a Crisis House Support Worker, you will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network’s values throughout the provision.
Purpose of Post
To be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision.
Key Responsibilities
- To provide emotional support and work towards developing, flexible and realistic crisis/person-centred plans with Service Users.
- To work within agreed guidelines with and for Service Users, whilst being guided and supported by Senior Staff (as well as the Leadership team) in regard to documents/plans such as: Assessments of Need, Risk, Crisis support plans and Review forms.
- To draw upon one’s own lived experience (If applicable) as appropriate, as to promote the delivery of person-centred support.
- To provide immediate and appropriate advice and information to clients as to support with crisis prevention.
- To liaise with Nightlight management and external services such as: police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental health Services, etc. as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support.
- Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks.
- Arranging transport for service users to facilitate access to services as needed.
- Support clients with activities of daily living as required.
- Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.
Closing date for applications is 25th April 2025.
Interviews to be held week of 7th May
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.