Heritage Jobs

Monday – Friday, 35 hours per week, 52 weeks per annum • Hybrid working based in Ascot, Berkshire

Passionate about marketing, events and fundraising?

This role is perfect for those with a couple of years’ experience in a supporting marketing / events role, looking to take the next step in their marketing / events career. Previous fundraising experience is essential & a qualification in Marketing is preferred.

The Events and Fundraising Executive will join our busy team, engaging in a variety of exciting projects, including the execution and delivery of our events, fundraising and membership plans.

This is a hands-on role offering a fantastic opportunity to develop your skills within a supportive and creative environment and join a team with ambitious growth plans.

Closing date: Friday 11 April 2025

As the role is located at one of our business units, LVS Ascot, we are committed to safeguarding, Prevent Duty and promoting the welfare of children and young people ages 4 - 18. The successful candidate will be required to undertake an enhanced DBS check.

We’re looking for a Fundraising Development Manager to guide and grow YDMT’s individual giving programmes and create meaningful connections with our supporters.

£34,555 - £37,880 | Full-time 35 hours per week (part time at four days per week will be considered) | Based at our offices in Clapham, near Settle, with a mix of office (2 days minimum) and home working.

About Yorkshire Dales Millennium Trust 

We are a charity doing big things to help to support people, landscape and wildlife in the Yorkshire Dales and surrounding areas.

We deliver diverse and inspirational projects, helping to plant 1.6 million trees and securing the future of more than 850 hectares of wildflower hay meadows, creating habitats for our wildlife and combatting climate change. We are passionate about inspiring disadvantaged groups and future generations to care for this special area.

About the role

The focus of this role is to grow income from our individual giving programmes across a variety of activities, including general donations, online donations, regular giving, merchandise, in memory giving and legacies.

This will involve managing a small team to plan and deliver a variety of inspiring appeals and campaigns, ensuring they are effective in driving engagement and generating support from both existing and new supporters.

You will ensure all our supporters receive excellent care and stewardship and will collaborate with colleagues in the fundraising team to secure high-value gifts and legacies. You will also support our corporate fundraising initiatives and campaigns and get involved in volunteering events.

As a senior member of the fundraising team, you’ll help to set and deliver the Fundraising and Marketing Strategy, providing leadership, vision and direction for the Fundraising team.

About you

We’re looking for a self-motivated and creative fundraiser with experience in various fundraising areas and a record of meeting income targets.

You will have excellent people skills and be great at understanding our supporters and building long-lasting connections with them. You will also have strong written skills, with lots of experience of creating compelling and engaging communications that inspire and engage new and existing donors to support our work.

A key part of the role will be to manage and maintain our database (we use Raisers Edge) and other platforms to help personalise supporter communications – so you’ll need experience of using a CRM/data management system and knowledge of targeting, segmentation and data analysis.

If you have management experience that’s great, or you may be looking for your next step up as a senior member of the fundraising team. 

Underpinning all of this is your ability to work within our culture – which means sharing our values of being creative, caring, honest and enabling.

Working closely with the OA Artistic Advisor, Senior Programme Manager, Emerging Artists, and Emerging Artists Projects Co-ordinator and Guildhall School staff, design and deliver the annual Orchestral Artistry programme and Conservatoire Scholarships Scheme.

Schedule and manage events throughout the academic year, including instrumental classes, mock auditions, workshops, masterclasses, conductor Q&As, individual mentoring and tuition sessions Book and coordinate venues, liaising with Guildhall School and external stakeholders for room bookings.

Ensure ArtsVision is up to date with event details and contacts.

Collaborate with LSO Members and hold regular OA Advisory Group meetings with the Artistic Advisor to oversee the direction of the programme and ensure its artistic integrity. 

Identify, negotiate fees and book external conductors as required, as well as LSO members/musicians, ensuring activity is of a high artistic standard and rigorously administered. Coordinate performance and training opportunities for students, including LSO lunchtime concerts, BMW Classics, LSO rehearsal sit-ins, and Discovery projects.

Manage the annual budget, including project expenditure reconciliation and invoicing.

Ensure all student activity follows LSO and Guildhall School safeguarding policies, as well as all Guildhall School’s policies and codes of conduct.  4 Stay informed on trends and research in higher education and music, identifying new opportunities for the LSO and Guildhall School.

Work with Guildhall School and LSO marketing teams to create promotional materials for the Emerging Artists (Instrumentalists) programme. 

Gather statistical information for funder reports and support funding applications with LSO Development. 

Represent the LSO/Emerging Artists at events and conferences as needed. Support other LSO Discovery Emerging Artists events as required.

Provide guidance and direction to the Emerging Artists Co-ordinator who supports this work. 

Partnerships Officer

Salary: £25,000 - £29,000 per annum

The Edinburgh International Festival is looking for a Partnerships Officer to join the Development Team. We want you to help us present this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world. 

The Edinburgh International Festival is an equal opportunity employer, and we value diversity. We believe that an inclusive culture is the foundation for a successful workplace, and we strive to grow our diverse representation across our staff, our artists, and our audiences.

We are collecting data to measure the effectiveness of our recruitment methods, to ensure that they are fair. We strive to ensure our opportunities are accessible to people from all backgrounds.

We actively encourage applications from currently under-represented groups. We have identified ethnic minority backgrounds, and disabilities as the key areas we would like to focus our recruitment efforts in.

Job details

We are looking for an experienced, creative and versatile Partnerships Officer to join the team. Reporting to the Head of Partnerships, the Partnerships Officer will play an integral role in the Development Department, supporting the execution of an ambitious partnership strategy with a diverse range of partners including corporates, trusts and foundations and international partners.  

This is a multi-faceted role in a fast-paced environment which will require flexibility, creativity as well as excellent communication and skills. Alongside managing a portfolio of partners, this role will involve building relationships and working with internal stakeholders to gain a deep understanding of the sector to support the development of new business, partnership proposals and reporting.  

For a full job description and to apply online, visit our website

Closing date for applications: 9am Wednesday 9th April

Interviews will be held week commencing: 14th April

Funded by The City of Edinburgh Council and Creative Scotland.
Registered charity number SC004694.

About Us

The City of London Corporation manages 11,000 acres of land in and around London, welcoming millions of visitors annually. North London Open Spaces (NLOS) oversees some of the UK's most iconic green spaces, including:

· Hampstead Heath (including Golders Hill Park, Parliament Hill Fields, and Heath Extension)

· Highgate Wood

· Queen’s Park

· West Ham Park

These beloved green spaces boast ancient woodlands, diverse wildlife, world-class sports facilities, and historic landmarks. We work closely with local communities and stakeholders to preserve and enhance these natural assets, making London one of the most liveable large cities in the world.

About the Role

This is a new and critical function within our senior management team at North London Open Spaces. We are looking for an entrepreneurial, hands-on leader who will drive fundraising, income generation, strategic partnerships, marketing, and community engagement across our portfolio of green spaces.

The successful candidate will have the opportunity to help shape this new role as it grows, leading a dynamic team and spearheading strategies to maximise resources, increase commercial opportunities, create new partnerships, and enhance visitor experiences while ensuring that funds raised directly benefit the sites they originate from.

Key Responsibilities

· Develop and manage partnerships across sectors to support the charitable and conservation goals of NLOS’s charities.

· Create fundraising initiatives, including grants, sponsorships, donor campaigns, and legacy giving.

· Identify appropriate commercial opportunities that generate revenue while balancing conservation priorities.

· Oversee communications to promote NLOS’s green spaces as visitor destinations and worthy fundraising causes.

· Lead volunteer and community engagement programs.

· Manage event licensing, filming, and commercial activities, ensuring compliance and promoting sustainability.

· Align initiatives with the City of London Corporation’s Corporate Plan and Climate Action Strategy.

About You

We are looking for a dynamic, high-energy, and innovative leader with a strong background in fundraising, income generation, partnership development, and strategic planning. You will bring:

· Hands-on development experience in charity, open spaces, or commercial sectors.

· Proven ability to research and capitalise on opportunities, implement business plans, and negotiate contracts.

· Strong financial modelling and budget management skills.

· Senior-level fundraising experience in a charity, NGO, or public sector.

· Success in establishing new income streams (e.g., trusts, foundations, individual giving).

· Track record in securing and managing grant funding.

· Experience developing marketing and communications strategies to drive income and engagement.

· Strong team management and staff development experience.

· Entrepreneurial mindset with analytical skills and provide ability to communicate effectively and persuasively.

· Adaptability and ability to work at pace in an exciting operations environment.

Why Join Us?

· Be part of a prestigious organisation that protects some of London’s most treasured landscapes.

· Lead and further develop a high-impact role with the opportunity to shape the future of iconic green spaces.

· Work within a supportive and collaborative team committed to conservation and community engagement.

· A workplace that includes multiple beautiful open spaces

· Competitive salary and benefits package.

If you are excited about the opportunity to play a pivotal role in preserving and enhancing London’s most cherished green spaces, we’d love to hear from you.

Closing date: 12 noon on Monday 21st April 2025

Provisional interview date: W/C 12th May 2025

To apply online please click the Apply online button below. 

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs. 

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a basic Disclosure & Barring Service check.

We are recruiting for a part-time Finance Officer to carry out a range of duties to ensure the smooth reporting and processing of the financial procedures of the Institute.

The Chartered Institute for Archaeologists (CIfA) is the leading professional institute representing archaeologists in the UK and overseas. We champion professionalism in archaeology, set and monitor professional standards for archaeological practice and promote good practice. We have just over 4000 individual members and 80 organisations and a team of 17 staff.

We are looking for a focussed and self-motivated individual, who has experience in financial support and undertaking financial tasks including payroll. You will good communication skills and be able to effectively prioritise your workload and to work under your own initiative. You will be familiar with a range of IT and finance systems.

This post provides an exciting and rewarding opportunity to join our team that delivers a high level of service for our members and stakeholders.

Post holders must be resident within the UK and be able to provide their Right to Work in the UK. 

Additional benefits

• 27 days annual leave, 3 additional company holiday days between Christmas and New Year plus bank holidays (pro rata)
• Flexible working arrangements
• Group life scheme

CIfA’s policy on equal opportunities

CIfA is committed to implementing a policy of equal opportunities in archaeology. In line with our equal opportunities policy, we want to ensure that no job applicant receives less favourable treatment or access to opportunities for training and development on any grounds not relevant to employment practice.

CIfA would like to actively encourage qualified individuals to apply for this position, regardless of background or personal disability. If you require any reasonable adjustments during our recruitment processes, including assistance with reading this page or associated documents, please contact us.

To apply, please send us a cover letter explaining your experience and how you meet the job description and person specification, along with a copy of your CV, using ‘Finance Officer’ in the subject line.

Closing date for applications is 5pm, Monday 7 April. Interviews are expected to take place in week of 21 April 2025.

Are you highly organised and passionate about supporting meaningful causes? Do you want to play a crucial role in a team that helps people with sight loss live the life they choose? We are looking for a Fulfilment Supervisor to join our team and ensure the smooth processing and administration of Fundraising campaign responses, directly contributing to the success of our 5-year Fundraising strategy.

In this role, you'll have the opportunity supervise a dynamic Fulfilment Team, guiding them through daily tasks while fostering a collaborative and productive environment.

Collaboration will be at the heart of your work. You'll build strong relationships with key stakeholders, including the Donation Processing Supervisor and Manager, to guarantee the seamless reconciliation of income and resolution of any queries. You’ll also keep a close eye on KPIs and SLAs, ensuring that all targets are met and addressing any challenges as they arise.

If you're a proactive and detail-oriented professional who is eager to support a purpose-driven team and make a lasting impact on people’s lives, we want to hear from you.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

For the complete list of essential and desirable criteria please view the job description attached to this advert. 

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Prospectus is excited to be working with a Theatre to appoint a Director of Development (maternity contract) starting in the Summer 2025. The Director of Development will line manage one direct report and is responsible for implementing and driving creative and target-driven fundraising initiatives to attract a wide range of support.

This Theatre is a regional powerhouse in the world of theatre, creating new work from their beautiful, historic mill building in Berkshire, with strong relationships with significant local philanthropic partners, and a large and engaged audience of supporters. And, to top this all off, they were awarded the title of The Stage's Theatre of the Year 2024!

This Director of Development post is a maternity cover contract. It is a hybrid position, with an office based in Newbury, Berkshire. The salary is circa £45,000 p.a. FTE and the working week can be full time or part time. Please get in touch to discuss further.

As the Director of Development, you will drive individual philanthropy and trust and foundation fundraising. You will deliver against the strategy, which has brought significant income growth and deeper engagement over the last three years. Development at the Theatre is in a strong position and the key objective for the post holder will be to continue to strengthen relationships with existing core funders, strategically forge connections with, and make applications to, new core funders; continue to expand the benefactor and major donor pool and oversee a thriving events programme.

To be successful, you will have experience of individual philanthropy/major donor and trust and foundation fundraising. You will also have line management experience and be confident working closely with senior stakeholders both internally and externally.

We are looking for someone who has a passion for the theatre we produce, although your experience might come from the wider cultural sector, or indeed the wider not-for-profit sector.

How to Apply

Prospectus encourage applications from all individuals, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity status. If you meet some of the criteria but not all, you are still encouraged to inquire and learn more, as Prospectus can guide you through each aspect of the role and support your application. Please note that this organisation is a Disability Confident Employer, please let Prospectus know if you are eligible.

Prospectus is dedicated to supporting candidates throughout the application process. To apply, please submit your CV initially. If your experience is suitable, you will receive the full job description, and a call or meeting will be arranged to brief you on the role, ensuring you have all the information needed to formally apply. We look forward to connecting with you soon.

Join an inspiring organisation committed to social justice within the arts and beyond, advocating for equality and the right to artistic expression, as their new Communications Coordinator. The arts organisation is a cultural and social initiative that supports the arts and communities to thrive. Join them in their East London office’s, in a part-time (either 3 or 4 day week) permanent role.

As Communications Coordinator you will implement and deliver a brand-new communications strategy, ensuring the smooth and timely publishing of engaging content across digital and printed channels. You will have the opportunity to travel to different sites across London to gather and consolidate content and then share it either on their website, through online media (Instagram, LinkedIn, Facebook, Pixelfed, Bluesky) or creating and putting up posters to strengthen audience engagement.

Your essential experience:

- Experience managing social media, websites and newsletters.

- Strong copywriting and proofreading skills.

- Competency using Mailchimp or similar.

- Familiarity with CMS platforms and social media schedulers.

- Ability to work independently and collaboratively.

I’m looking for a proactive and highly organised candidate who will take ownership of the organisation’s communications. You will be passionate about the work they do, love writing content and seeking opportunities to for content sharing. You’ll join an amazing team, and a growing organisation. You’ll work alongside a graphic designer, and work closely with the founding director.

- Location- Woolwich, London (with travel across London)

- Salary- £28,000-£30,000 for 4 days, or £21,000-£22,500 for 3 days

- Part-time, 3 or 4 day week, Permanent

For more information, please apply now! Firm closing date 9am Friday 11^th April.

Interviews to take place w/c 21^st April.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our client, a Performing Arts organisation, are looking to recruit into the position of Head of IT. This role is responsible for providing strategic leadership for the data and systems team while  ensuring that all parts of the Sadler’s Wells IT infrastructure run smoothly and securely, using it to improve processes and efficiency.

The post reports to the Director of Finance and Business Performance and is part of the Senior Management Team. With the upcoming growth of our organisation the role will develop with the postholder.

Key strategic and operational accountabilities:

· Strategic planning and leadership of the service

· Contract and account management internally and with key partners

· Cyber security, compliance and privacy

· Process improvements and automation

· Data control and insight

· Project, service desk and change management

Skills and Experience:

• Relevant IT qualification or equivalent experience in IT governance.
• Ability to be ‘on call’ for emergencies and business continuity recovery
• Experience of managing risk and Cyber security.
• Experienced IT leader, with a customer focused approach.
• Experience of public, private and hybrid cloud environments.
• Results-driven with a proven track record of high achievement through data and systems teams.
• Demonstrable experience in project management, driving organisation-wide initiatives, through collaboration.
• Demonstrable experience of developing, implementing and managing a risk-based approach to security and compliance, including risk, security and governance frameworks.
• Experience of using and developing an Information Security Management System.
• Strong negotiation and vendor management skills.
• Strong strategic planning skills with the ability to translate business needs to data and systems solutions.
• Ability to lead and monitor several projects concurrently.
• Excellent communication and relationship management skills, with ability to articulate messages to technical and non-technical audiences.
• Experience of procurement to achieve best value for the organisation.
• Ability to respond to changing circumstances.
• Well-developed change management skills with the ability of understand the strategic “big picture” and set a clear direction.
• Ability to translate ideas into effective action speedily and within a finite budget.
• Ability to work collaboratively and bring teams together into a cohesive and effective unit.
• Able to demonstrate a commitment to diversity and inclusion.
• Convincing presentation and interpersonal skills, with the ability to negotiate with a broad range of stakeholders.
• Must currently hold the right to work in the United Kingdom

Additional

• Experience for school network requirements
• Relevant project management qualification or equivalent

This role is Hybrid (3 days pw) and experience within Performing Arts would be advantageous.

We are looking for a Face to Face Executive to play a key role in supporting fundraising campaigns that help people with sight loss achieve their goals and independence. This role involves assisting with the day-to-day management of both external suppliers and the in-house fundraising team to ensure campaigns are delivered on time, within budget, and generate the expected income to support the charity’s work, while maintaining full compliance with relevant legislation and Guide Dogs' standards.

You will help drive the successful delivery of fundraising campaigns, manage administrative tasks such as purchase orders and payroll, and handle queries from internal teams, supporters, and the public. Additionally, you’ll assist with complaint handling, report on fraud prevention measures, and collaborate with suppliers to ensure quality outcomes.

If you’re detail-oriented, thrive in a fast-paced environment, and are passionate about making a real difference, we’d love to hear from you.

We value in-person collaboration with our teams and support hybrid working arrangements, so you have flexibility to work in a way that’s best for you, we would like the successful candidate to work a minimum of 2 days per week from the Reading office.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

Role Overview:

The Talent Set is thrilled to be working with a fantastic organisation as they search for a Social Media and Content Manager to support them on an initial 3-month role. The successful candidate will craft engaging content, drive audience growth, and foster meaningful connections across digital channels.

This dynamic role is central to delivering impactful, high-quality content that supports marketing goals and deepens engagement with diverse audiences.

Key Responsibilities:

• Develop and execute a digital content strategy with a 12-month content calendar.
• Plan, create, and publish content across social media, website, and email campaigns, ensuring alignment with brand identity.
• Collaborate with internal and external teams to optimise website architecture and user experience.
• Manage crisis communications in collaboration with senior stakeholders.
• Create and deliver strategies to grow engagement and community on platforms like Instagram, Facebook, YouTube, and TikTok.
• Plan and execute creative campaigns supporting audience growth and ticket sales.
• Monitor and engage with social media communities, fostering positive relationships.
• Use analytics tools to track performance and provide actionable insights to inform strategy.
• Ensure content planning is data-driven and audience-focused.
• Partner with creative teams to produce high-quality digital assets, including video and visual content.
• Showcase artistic achievements, behind-the-scenes moments, and community initiatives.
• Align content strategies with marketing campaigns and organisational goals.
• Manage and mentor the Marketing Assistant, fostering their development.
• Encourage staff contributions to digital storytelling while maintaining brand consistency.

Person Specification:

• Proven experience in content strategy, social media management, and digital marketing.
• Strong editorial skills and the ability to craft compelling audience-focused content.
• Significant copywriting experience for digital channels.
• Experience commissioning video content and managing its delivery.
• Proficiency with analytics tools for performance evaluation and strategy development.
• Experience using content management systems (e.g., WordPress) and understanding website optimisation.
• Familiarity with design tools such as Adobe Photoshop and Figma.
• Skilled in social media management tools, including Meta Business Suite.
• Excellent project management and organisational skills, capable of handling multiple priorities.
• Strong interpersonal and communication skills with a collaborative approach.
• Experience managing live streaming or digital events.
• Knowledge of SEO and digital advertising platforms.

Ability to capture handheld content for social media channels.

What’s on Offer:

• Competitive rate of £150.20 per-day + £18.69 daily holiday for the successful candidate.
• An immediate start in a fantastic organisation that harbours creativity and learning.
• A hybrid working pattern with just 2-3-days per-week in the organisation’s East Sussex location.

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

We aim to get back to all successful candidate within 48 working hours.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The New Partnerships Manager is responsible for securing multi-faceted, high-value, long-term corporate partnerships. They will support the Senior New Partnerships Manager to deliver on the departmental corporate new business strategy and secure mid-level corporate partnerships.

The successful candidate will have experience securing five and/or six-figure partnerships, a thorough understanding of the new business life cycle, and excellent project management skills. They will be a driven, self-starter with outstanding organisational and communication skills with a successful track record in income generation.

The successful candidate will have the following: 

• Track record of securing 5 and/or 6-figure partnership conversations in a commercial or charity context.
• Experience working in a fast-paced working environment to reach individual and team new business targets.
• Strong proposal writing skills with high attention to detail.
• Excellent relationship-building skills, gravitas and credibility with the ability to persuade and build positive consensus.
• Target-driven and ability to spot and maximise revenue-generating opportunities.

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Tuesday 8th April 2025 at 12 noon

Salary: £25,643 - £30,161 pro rata

(Based on the full-time salary of £42,480 - £49,965 per annum)

Part Time: 24.75 hours / 3 days per week

We are looking for a Complaints Manager to join the BFI. You will be responsible for overseeing and resolving any issues or complaints from customers and other stakeholders about our products or services ensuring these are handled efficiently, fairly, professionally and on a timely basis.

The BFI has a public and industry remit and therefore has responsibilities to a wide range of audiences, partners and stakeholders including Government and industry.

The complaints process covers all such BFI activities including complaints from both customers and applicants for funding, so all reference to customers and applicants here includes the full range of those who interact with the BFI.

We recognise that we won’t always get it right first time and therefore view complaints as invaluable learning opportunities. We are committed to understanding and addressing customer and applicant concerns, using feedback to drive continuous improvement and foster a culture of openness. By embracing this mindset, we aim to enhance our services and create a more positive experience for our customers and applicants. Promoting this appropriately to colleagues across the BFI is a key aspect of the role.

Key responsibilities include:

• Developing strategies to address customer issues, ensuring customer satisfaction, and ensuring our processes and systems for management of customer complaints and issues are appropriate, reflecting best practice and kept under review on the principle of continuous improvement. 

• Provide advice, guidance and support to staff, enabling them to take necessary actions and where necessary directly intervene to resolve complaints and complex issues, as well as supporting staff in their understanding of complaints as a learning opportunity.

• Proactively de-escalate and avoid challenges arising from complaints and complex issues by promoting knowledge, skills, and confidence among colleagues. 

• Continuously seek ways to improve the complaints handling process and customer satisfaction and develop and implement policies and procedures to improve the complaints handling process. 

• Manage complex cases that require a higher level of attention and expertise. 

We are looking for candidates who have: 

• Proven experience in a complaint handling or customer service role, with a focus on complex case management. 

• Experience reviewing complaints processes and seeking areas of improvement within a best practice framework. 

• Understanding of relevant regulations and industry standards related to complaints handling. 

• Strong influencing and negotiating skills, problem-solving skills, excellent communication abilities, and a high level of empathy.

• Ability to develop learning and development opportunities focused on customer service and complaint resolution. 

A full list of responsibilities and minimum requirements can be found in the job description.

About the BFI

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.

At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups, who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.

Further details about the role, the BFI and our benefits can be obtained by visiting our website.

The closing date for applications is 23:59 on 10 April 2025 

First interviews will be held on w/c 21 or 28 April 2025