Helpline Officer Jobs in Home Based
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life. Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
The Team Administrator supports our in-house Studio team with the administration and delivery of our content through the design, print and digital processes.
You will have excellent administrative, communication and organisational skills. You will have the ability to work under pressure to prioritise, deliver, manage, and coordinate several projects and activities simultaneously to tight timescales. You should also understand design and production best practice, processes and techniques across both online and offline formats.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer.
Closing Date: 23:59, Sunday 06 October
Interview Dates: Initial interviews will be held on 16 October, in person at Independent Age, 18 Avonmore Road, W14 8RR
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as the Director of Service Delivery, providing leadership on all aspects of service delivery and survivor engagement.
Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.
Do you have significant experience of leadership in the field of domestic abuse combined with experience of running a large strategic business unit or department? If so, this is an exciting opportunity to join our senior leadership team, acting as trusted advisor to the CEO and Board on the formation, development and application of policy and strategic decisions relating to Service Delivery.
To be successful in this role, you will have an understanding of housing management and relevant legislation, a strong track record of influencing and giving professional advice to senior colleagues, and experience of leading and directing in crisis situations where there is a risk to the safety of staff and service users.
You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
Job title: Director of Fundraising & Communications (High Value Specialist)
Salary: £70,000 (neg)
Location: Hybrid - Central London (2 days, Tuesday and Thursday in office)
Contract: Permanent, Full-time (flexible working hours available)
Role summary
Bowel Research UK, the UK’s leading bowel cancer and bowel disease research funder, is seeking a Director of Fundraising & Communications, a new role for our charity. This is a great career development opportunity for a high-value fundraising specialist looking to broaden and deepen their skills and experience in leading Bowel Research UK’s fundraising and communications activity. If you are looking for a new challenge or, if you are considering stepping up into your first Director role, this could be just the opportunity you are looking for.
About Bowel Research UK
Every year over 16,000 people die from bowel cancer in the UK and over a million suffer from bowel disease. By researching cutting edge treatments, funding truly ground-breaking ‘proof of concept’ research, and getting behind some of the most promising young researchers destined to achieve breakthroughs, Bowel Research UK is saving and transforming literally millions of people’s lives around the world.
What we are looking for
This is a role for a rising leader who has a genuine passion for BRUK’s vision and the energy and determination to drive forward our mission. Our ideal candidate will have a strong background in high value, especially major donor, fundraising who can excite and motivate individuals to support Bowel Research UK’s mission. Working closely with a highly talented group of Trustees, staff and expert volunteers, we need someone with the ability to build and mobilise the resources and relationships required to have a major impact on our vital research funding.
As this is a small charity, along with the ability to lead the organisation’s fundraising and communications, you must be willing to roll up your sleeves to get stuck into the work too.
Why come and work for Bowel Research UK?
- This is a great career development opportunity for a high-value fundraising specialist to broaden and deepen their skills and experience in leading Bowel Research UK’s fundraising and communications activity.
- An opportunity to play a key part of leading the creation and implementation of a new organisational strategy that will inform this role’s development of new fundraising and communications strategies.
- We have an ambitious Board of Trustees who are ready to invest in fundraising and communications development to increase the charity’s research impact.
- We have a new Chief Executive with more than 25 years of fundraising and general charity management experience who is keen to work alongside this post in leading organisation-wide step change and innovation.
- You will be part of a friendly, collaborative and passionate team working towards an important and valuable shared goals.
Recruitment timeline:
Deadline for applications is 9am, Wednesday 9th October 2024.
First, virtual interviews w/c 14th October 2024
Second, in person interviews w/c 21st October 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As an IDVA, you will be able to effectively work with men experiencing domestic abuse, and supporting them to increase their safety and reduce harm. You will be providing high-quality, front-line service to prioritise risk, primarily focusing on males aged 18+.
Due to the funding of this job role, you will need to be willing to travel to different Boroughs within London and carry out lone working to spread and raise awareness of the DAVE Team, meeting with other services to create partnership working to ensure our clients receive the best ‘wrap around support’.
Please submit your CV alongside a covering letter no more than one A4 page detailing exactly why you would like to join our team.
Please note that we may close the application process early should we receive sufficient and suitable applications. Therefore, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Youth Voice Manager
Reporting To: Head of Youth Engagement
Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)
Contract: Full Time, Permanent
Salary: £36,000
Benefits:
- Enhanced policies including 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Remote and flexible working;
- Company Health Insurance;
- Excellent opportunities for training and career progression.
About The Mix
The Mix is the UK’s leading digital charity for under 25s, reaching over 6 million young people each year.
Whatever issue a young person is facing, The Mix is always there for them - via our website, over the phone
or via social media. Our support is free, confidential, and anonymous and can be accessed wherever young
people are.
We connect young people to experts and their peers to talk about everything from money to mental health,
homelessness to jobs, break-ups to drugs and more. No topic is out of bounds, and we are completely
non-judgemental.
The Mix’s mission is to empower every young person to make an informed choice about their wellbeing,
whether that’s through our peer-led and moderated community, multi-channel helpline, counselling
service, crisis support messenger or our range of support content.
We aim to put young people at the centre of everything we do; we use our service data and collaborate
with under 25s to inform every aspect of our services and our wider work. We use youth voice work to share
a platform with young people and put their views and experiences at the centre of the conversation.
Key Responsibilities
Oversee the Youth Voice programme
- Oversee the day to day running of The Mix’s Youth Voice programme, ensuring its alignment with
The Mix’s strategy - Lead the management of a database with 500+ young people, overseeing monthly reporting and
data reviews - Cultivate and maintain a safe, inclusive, and engaging environment for active youth participation
- Matrix manage a team of dedicated Youth Voice staff leads, providing guidance, support, and
fostering collaboration - Design and deliver Youth Voice training for all staff to equip everyone for meaningful involvement
of young people in their work - Advocate for the meaningful involvement of young people in all aspects of The Mix’s internal and
partnership work from ideation through to evaluation - Collaborate with internal teams and prominent brands and organisations to integrate youth insights
into decision-making processes - Lead Youth Voice projects, emphasising the amplification of young people’s voices while managing
- timelines and budgets effectively
- Ensure the effective implementation of safeguarding measures in the Youth Voice department,
creating safe spaces for participation and maintaining compliance with safeguarding policy
and procedure - Work with the safeguarding team to build a culture of transparency and safety across
the organisation - Possible line management of officers and interns
Design engagement opportunities
- Design and implement a wide range of youth engagement opportunities, tailoring approaches to
resonate with diverse groups of young people - Work alongside the Senior Engagement and Training Officer to launch new Youth Voice roles as part
of our community strategy, offering training support and taking the lead in ensuring their success in
these roles - Quality assure all session plans and engagement activities across the organisation
- Actively work to engage lesser heard groups of young people in our programme
- Ensure that all engagement opportunities are accessible, and inclusive of all young people
Community Strategy
- Ensure young people are at the heart of The Mix’s youth-led community, across a range of digital
platforms including social media - Support the community team when needed
- Any other duties as required
Person Specification
Essential
- A commitment to advocating for young people’s voices and ideas, with a drive to support and create
opportunities for them to have ownership of spaces that they use - Experience embedding youth participation frameworks within organisations
- Knowledge and understanding of Youth Voice frameworks and models
- Experience in group facilitation and an understanding of the co-design process
- Experience overcoming key obstacles in embedding youth voice frameworks
- Strong written communication and the ability to demonstrate empathy through written word
- A clear understanding of digital tools that young people use - including social media
- Experience delivering Youth Voice activities
- A youth work qualification or equivalent work experience
- Excellent organisation and administration skills with high attention to detail
- Excellent written and oral communication skills
- Experience of working within safeguarding frameworks
Desirable
- Experience of recruiting, managing, engaging and retaining volunteers
- Experience leading a team, either as a senior practitioner or as a line manager
- Experience managing projects including budgets
- Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
As a member of the Senior Leadership Team, the Director of People and Culture will work in a spirit of mutual accountability with fellow directors, taking strategic leadership of Turn2us’s People and Culture Directorate. You’ll have responsibility for strengthening our culture and supporting all our people managers to attract, develop and retain colleagues who are committed to our values and guiding principles.
You will take proactive leadership of our Equity, Diversity, Inclusion and Belonging (EDIB) work across the organisation so that we can become more inclusive and diverse, as well as oversee our approach to co-production, making sure that we centre the voices and insights of people with experience of financial insecurity in the design of all our work. Importantly, you will also provide rigorous oversight of our approach to safeguarding and our broader approaches to governance, risk, and compliance across the group – which includes our wholly owned care home business, Elizabeth Finn Homes.
This is a challenging but immensely rewarding role that will work across all parts of our organisation, helping to shape how we work internally and externally, and make a genuine lasting difference to people facing financial insecurities.
About You
We are looking for an authentic and inspiring leader who brings significant experience of developing and implementing people and culture strategies, and of aligning those strategies to the organisation’s vision and values. You will share our unwavering commitment to EDIB, and bring a track record of driving meaningful change within an organisation so that it can become more inclusive and diverse.
You will bring high levels of compassion, empathy and emotional intelligence, able to build trust at all levels while being comfortable with constructive debate. You will have a curious mindset, continuously seeking out new learning opportunities for yourself and our organisation, and an enthusiasm for building new networks.
While experience of working within a charity would be beneficial, we are also keen to hear from candidates who bring transferable experience from other sectors. We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills. More importantly is a clear alignment with our organisational values and a passion for supporting people facing financial hardship.
We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
Joining our Information & Support Team, you'll provide crucial assistance to those in need during challenging times. You'll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.
Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.
Contract: Permanent Full Time (35 hours per week)
Hours: Between 8am and 6pm including weekends and public holidays on a rota basis
Based: This role can be based anywhere in the UK, however, candidates living within a commutable distance to Bocum Park, Bridgend, Wales will have the option to work Hybrid
In this role, you will:
- Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss.
- Utilise the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service.
- Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline.
- Accurately record information into the database, ensuring data quality and date protection guidelines.
What we are looking for:
- You need to have excellent communication skills, a warm heart and a caring and compassionate soul.
- A genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience.
- This role can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role.
- Whilst this role will see you spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial.
- Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre)
- Experience in a customer care / helpline or telephone support role is beneficial.
What's in it for you:
- Salary: £20,820.80 - £21,444.80 per annum (pro rata for part time hours)
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Hybrid working
Closing date: 22nd September 2024
Interview date: 26th & 27th September 2024
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our Recruitment team.
This role will be subject to receiving a Basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
We’re looking for a Community Connections officer to manage our new ‘Community Connections’ project.
Position: Community Connections Officer
Type: Full time, 35 hours per week
Contract: Fixed-term project up to March 2026
Location: This role is specifically focused on South West England and will require extensive travel to regions such as Cornwall, Devon, Somerset, Bristol, Gloucestershire, and Wiltshire. Home working will be considered for applicants residing outside these regions.
Salary: Starting from £32,301 per annum plus excellent benefits specifically Car allowance and Home working allowance
Salary Band: Band 2*, Charity
*you will start at our entry point salary of £32,301 per annum, increasing to £34,320 after 6 months service and satisfactory performance and to £36,338 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We are looking for an enthusiastic, experienced individual with experience in project management who also loves working directly with the people we support. The ability to communicate to a wide range of audiences and deliver the project objectives will be essential for this role.
This is a ‘time-limited’ ‘test and learn’ externally funded project. The ‘Community Connections project’ – will help people living with and affected by MS to navigate support services ensuring that they have access to the support they require, at the time of their choice, and is delivered in a way that best suits their individual needs.
This is a fixed-term project until March 2026.This is a full time role comprising of 35 hours per week.
This role is specifically focused on South West England and will require extensive travel to regions such as Cornwall, Devon, Somerset, Bristol, Gloucestershire, and Wiltshire. Home working will be considered for applicants residing outside these regions.
Working closely with people affected by MS, Key external partners, our funder Wales and West Utilities, the Service and Support Team, the Cymru Director, and the wider MS Society teams. You will be outcome-focused and deliver tangible results. You will need to forge strong partnerships with key stakeholders and represent the MS Society at key meetings and events in the project area.
This role can be based anywhere in Wales but there will be an expectation of travel throughout Wales and the project area (Wales, Cornwall, Devon, Somerset, Bristol, Gloucestershire, and Wiltshire), the ability to speak Welsh is desirable.
Closing date for applications: 9.00 am on 7th October 2024
Anticipated interview date: Week commencing 14th October 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We are a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us to discuss.
You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
- The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- for antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Experienced Associate Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)
Contract: Associate
Hours: Variable, according to demand for services/caseload and role in investigation
Salary: £25.25 per hour (50% professional rate for travel plus expenses)
Location: Associate Independent Investigating Officers for Complaints primarily work from home. Some travel may be required as part of an investigation – location will vary according to the referral received from the Local Authority. Cases will be allocated to Associate IOs living locally to the referring authority, wherever possible.
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London, helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About the Role
We are seeking additional experienced Associate Independent Investigating Officers (IO) for Complaints, to increase our capacity to respond to referrals from Local Authorities to provide an independent element to the formal Stage 2 investigations under the Children Act 1989.
The IO will lead investigations, and will give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent. They write a report on the investigation/review, which is submitted to the referring agency.
The Job Description document sets out the expectations for an Associate Independent Person for Complaints (IPC) who is approved by Coram Voice. IPCs are independent, freelance and responsible for their own work. Nevertheless, IPCs are accountable to the organisation for their professional standards and are expected to comply with Coram Voice Code of Ethics and Practice Guidelines.
Please Note: the nature of associate work means that we cannot guarantee a regular amount of work, and complaints will be allocated dependent on the associate’s availability, location and the needs and demands of the individual case. Investigation work takes place Monday to Friday within working hours. This position is not suitable for applicants who already work or have commitments more than two days within the working week.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: Please note this is a rolling recruitment campaign
Interview Date: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.
Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Senior Media & Communications Officer
Full-time Permanent
£43,626 pa
Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause.
We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation.
Are you an experienced, creative and collaborative media & communications professional looking to develop your career by joining a friendly and dynamic Communications team?
About the role:
The role plays a key role in developing and delivering our media & communication strategy both internal and external, supporting the Head of Media & Communications. The role is key in ensuring that the public, partners, stakeholders and our people are informed and engaged with the work of Drinkaware.
The key areas of responsibility are:
· Planning, implementing and evaluating Drinkaware’s media and communications activities
· Raising Drinkaware’s profile and voice in the media
· Working across the organisation to create engaging communications
· Leading on Internal Communications, developing and implementing communication plans to ensure staff are engaged
· Supporting the Head of Media and the Senior Leadership Team in managing reputational risk
Supporting Social Media & Content Officer in developing and growing our social media channels (Facebook, Instagram, X and LinkedIn).
· Manage Drinkaware’s press office, responding to enquiries, maximising coverage, drafting media releases and providing an out-of-hours system on occasion.
· Manage key organisational communications related to Drinkaware’s positions, in conjunction with the Head of Policy and Public Affairs and the Director of Evidence and Impact.
· Manage, review and update Drinkaware’s lines to take; its ‘boilerplate’ messages and its standard responses.
· Advise others on Drinkaware tone of voice and brand to help ensure all content leaving the organisation is on brand and enhances our reputation.
· Contribute to feeding media and strategic communications activity into the organisational planning process and overall plan.
· Contribute to key reference documents (organisational key messages; editorial guidelines etc)
· Deliver compelling content and plans to Drinkaware’s stakeholder audiences. Working with internal teams to target funders and other stakeholders including health professionals, police, local government and academics.
· Maximise our profile with B2B audiences via trade publications; social media and news outlets.
· Keep Drinkaware staff informed about Drinkaware coverage and other relevant coverage around alcohol and alcohol harm.
· Develop and maintain excellent relationships with external stakeholders and journalists and build a positive network with media counterparts in Drinkaware partners and stakeholder organisations.
· Work with Drinkaware colleagues to maximise our communications’ reach and ensure we are working in an efficient and integrated way.
· Work with the Head of Media and Communications to develop Drinkaware’s reputation positively across all media, mitigating reputational risk and leading on crisis management
· Work with Head of Communications to plan and deliver effective Internal Communications
· Support the Senior Social Media & Digital Content Officer in manging the Drinkaware social channels when required.
Tone of voice
· Become expert in the Drinkaware Tone of voice, so you can advise others and spot errors
· Support the Creative Content Lead in embedding the Tone of voice across Drinkaware
About you:
You will have a track record of working within a similar role. You will have experience in working in a press office, devising and delivering stories and coverage. As part of our highly skilled, passionate and creative Media & Communications team, you will help to plan, implement and evaluate Drinkaware’s media and communications activities to drive positive coverage and comment about the charity across the UK. You'll enjoy the challenge of using your experience to raise Drinkaware’s profile.
Essential Criteria / Key Skills
- Excellent writing skills
- A keen eye for detail and strong proof reading skills
- Highly organised, being able to keep track of several different pieces of work at one time.
- Confidence working individually and as part of a team
- A talented writer with a keen eye for detail; able to adapt style for various audiences and channels.
- Excellent written and verbal communications; able to translate complex issues in a clear and compelling way.
- Good understanding of brand and reputational risk and ability to advise on the best way to communicate and when not to communicate at all.
- Good process management skills; able to manage and document internal approvals processes.
- Excellent interpersonal and networking skills and confident working with internal and external stakeholders.
- Evidence of swift response to the news agenda to achieve coverage and promote organisational messages.
- Energetic and proactive; able to work on your own initiative and to take responsibility.
- Keen to be a team player in a small organisation.
- Well organised and able to prioritise work effectively.
- Solid understanding of the UK media landscape.
- Strong commitment to Drinkaware’s Values and to reducing alcohol-related harm.
Desirable Criteria
- Experience of managing social media accounts
- Experience of adapting content for different audiences and channels
- Experience using CMS platforms
- Experience of creating content for social media
- Experience of or interest in the charity sector
You will work alongside internal and external stakeholders, so a collaborative style of working and the ability to build and maintain strong relationships is essential. A personal commitment to reducing the risk of alcohol-related harm is essential.
Working with us:
Our Drinkaware staff team is friendly, professional and inclusive. We care about what we do and how we work together and bring our values to life. Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. Drinkaware’s benefits include:
30 days leave (plus Bank Holidays, and your birthday)
Matched company pension scheme
Life assurance cover offering 4x death in service benefit
Company sick pay
Training and development opportunities
Learning and Wellbeing Grant (£500 per year)
Employee assistance programme
Season Ticket Loan
Perks and discount platform
To apply
For further information please refer to the attached job description and our applicant privacy policy on our website.
You should submit an up-to-date CV (no more than 2 pages) and a brief covering letter that outlines how you meet the requirements for this role and what you would bring to Drinkaware. Drinkaware reserves the right to assess candidates as they apply and arrange interviews ahead of the published closing date, so early application is recommended. Interviews may be carried out on Teams or in person at our Moorgate offices.
FINAL CLOSING DATE: 12pm Friday 27 September 2024
Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.
No agency support is required
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We seek an experienced professional with strong inter-personal skills and integrity who can travel throughout North Wales. This is a newly created role, to ensure that EU citizens in North Wales secure their immigration status under the EU Settlement Scheme and understand and access the rights and services which come with that status.
You will reach out and build diverse partnerships throughout all parts of North Wales so that the most isolated and vulnerable EU citizens receive good quality information and advice services, and expand provision of new face to face advice services in community venues.
This post is funded by the Welsh Government and the postholder will be expected to meet requirements and demonstrate results as agreed with the Welsh Government. Historically, North Wales has had less immigration advice provision than South Wales so this role is part of an important effort to address this imbalance and provide the EU communities of North Wales with a more accessible service.
Applicants should submit a CV and a cover letter that outines how you fit the person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role
The purpose of the role is to enable more Disabled people and carers to use technology in their daily lives to aid wellbeing and independence.
You will provide engaging one-to-one and group training to people who are digitally excluded, mostly in their own homes.
Main tasks
1. You will plan and conduct face to face, one-to-one (or group where required) training sessions with tech members – you will teach them how to use tablets and other devices, how to stay safe online, how to access services or do shopping online, or just help them get more confident in using technology – no two training sessions will be the same!
2. You will write reports from your visits, and will closely collaborate with volunteer coordination team
3. You will actively seek out tech members who may be willing to share their stories as case studies, and you will write up the case studies
Person specification
· Excellent communication skills with the ability to communicate effectively in with a variety of audiences
· Great organisation skills
· Excellent problem-solving skills
· Good level of computer literacy including all Microsoft packages
· The ability and willingness to travel around Surrey to deliver face to face training in homes (daily)
· The ability and willingness to travel to the main office base in Burpham (when needed)
· Friendly, patient, positive and open minded in your approach to delivering training
· Adaptable to individual requirements
· The ability to work safely from home and willingness to do so, or the ability to work from our office base in Burpham
· Live within Surrey or NE Hants, however ideally in East Surrey
This role requires the successful applicant to be subject to an Enhanced Disclosure and Barring Check (which will be provided).
What we can offer you:
· Flexible working hours
· Competitive rates of pay
· Chance to undertake accredited training
· 27 days of annual leave (FTE) + bank holidays
· Employee assistance programme
· Introductory training, follow up with continuous support in developing your skills and learning new skills, such as in assistive technology
· Prospects of career development
· Company Pension Plan
· Laptop and mobile phone
· Paid mileage
· A great team and the opportunity to really make a difference!
We are run and managed by Disabled people for Disabled people. Our aim is to campaign and promote the rights of Disabled people to live independently
The client requests no contact from agencies or media sales.
Location: Our offices at Wesley Memorial Hall in central Oxford, outreach locations and home
Hours: 21 hours per week (0.5676 FTE)
This role is designed to meet the debt advice needs of Oxford residents. The post holder will provide debt advice including benefit checks, ways to raise income and reduce overheads. Advice will be given by telephone/email, by appointment in person at our office, and to drop in clients at outreaches.
- A trainee position may be considered for the right candidate at a trainee salary level
- A fully remote position may be considered for a candidate with relevant experience.
Role purpose: to provide an effective and efficient debt advice service to local residents within the aims, policies and principles of the CA service.
Key responsibilities:
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Use the Citizens Advice Information System to find, interpret and communicate the relevant information.
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary by negotiating, drafting or writing letters and telephoning.
- Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
- Signpost and refer internally and externally as appropriate in order to link clients into additional relevant support .
- -Ensure that all work conforms to the office systems and procedures
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
We're looking for:
- Experience of advice work in debt and benefits. Ideally also experience in a wider range of areas - for example, housing, employment, consumer and immigration.
- Ability to work sensitively with a diverse range of clients
- An understanding of the issues involved in interviewing clients, particularly those who may be experiencing stress and anxiety.
- An ordered approach to your work and an ability to follow set procedures concerning casework and file management etc
- Ability to use IT in the provision of advice and the preparation of reports and submissions.
- Good oral communication skills with particular emphasis on negotiation and representation skills on the telephone.
- Ability to communicate effectively in writing with particular emphasis on negotiation and representation skills and on preparing grant applications, reviews, reports and correspondence.
- Numeracy skills required to understand statistics and check calculations.
- Ability to monitor and maintain own work to comply with set standards
- An understanding of and commitment to the Aims and Principles of the Citizens Advice service including the services Equal Opportunities policies.
- Ability to work independently without close supervision, to prioritise own work, meet deadlines whilst contributing to the wider Citizens Advice team.
Why join us?
As a Debt Caseworker, your work will directly impact the lives of our clients, helping them navigate challenging situations and find the solutions they need. Benefits for working with us also include 28 days holiday per annum pro-rata, plus pro-rata bank holiday allowance, access to our Employee Assistance program, and a 5% employer pension contribution. You will get to work with our friendly and dynamic team, all committed to making a positive change in our community.
Apply now!
If you are dedicated to making a positive difference, we would love to hear from you. More details available on our website via the apply button
There has never been a greater need for Independent Age’s work. More than two million older people are in poverty, with millions more living with precarious finances. At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our information and advice, grant-making, partnership activity, policy work, and campaigning increases the financial well-being of older people, enabling them to have greater choice and independence in wider areas of life.
As Director of Services and Grants, you will be responsible for ensuring that our multi-channel services and grants programme serve and improve the lives of older people, reach those who are most likely to be in poverty, and have the maximum impact. You will help us grow our capacity, build our network of charity and commercial partnerships, develop our external training offer, and reach more people including those groups most likely to experience financial hardship.
Having operated at a senior level, ideally as part of a Senior Leadership Team, you will be an inspiring leader with a demonstrable passion for our cause. Experienced in successfully managing service transformation and development, including in a contact centre environment, you will also have an understanding of grants programmes, and of building strategic partnerships and national networks. With an understanding of demonstrating and reporting on impact, experience of supporting fundraising for services and bidding for contracts, you will ideally also have knowledge of developing an external training offer.
Please review our candidate pack, linked below, for further information. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days a week or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard. But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting the careers page on our website.
Application Process:
To apply, please visit our website to submit a curriculum vitae and a supporting statement, detailing how your skills and experience meet the criteria within the job description and person specification. Please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format.
To support our commitment to equity, diversity, and inclusion we use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement, and please ensure the title of any uploads does not contain your name. Please do not omit dates of employment.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing date for applications: Monday 7 October 2024 at 23:59pm
First interviews: to be held virtually week commencing 21 October 2024.
Final interviews: to be held in person on Wednesday 6 November 2024.
The client requests no contact from agencies or media sales.