Healthwatch Jobs
Advocacy and Healthwatch are powerful allies for change. As one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services, this role offers an exciting opportunity to make a real difference, putting people at the heart of what you do.
Are you a financial leader with a heart for advocacy? Do you thrive in a collaborative environment and possess a keen understanding of management accounting principles? If so, we have an exciting opportunity for you!
We are dedicated to delivering effective services for those in need of getting their voices heard in the communities in which they live. We’re in search of a Finance Director who can bring expertise, passion, and innovation to our team.
About the Role:
- Responsible for strategic financial leadership, shaping the charity’s financial direction with direction from and reporting to the Chief Executive Officer and Board of Trustees.
- Accountable for and leading on the development and implementation of financial policies, procedures, and controls, ensuring compliance with legal and regulatory requirements, including Data Protection and GDPR.
- Lead on all aspects of financial planning, forecasting, and analysis, ensuring management accounting principles are robust for sound decision making by the Senior Leadership Team.
- Ensure all budget holders are provided with the relevant training and support as non-financial managers on understanding management accounts, how budgets work, staffing appropriately within budgets and dealing with over/under spending ‘in year’ to provide consistent financial decision-making in Operations.
What We Offer:
A chance to be part of a mission-driven organisation that makes a real difference.
An inclusive and supportive team environment.
A role that is both strategic and hands-on, allowing you to see the direct impact of your work.
Opportunities for professional growth and development.
What we need from you
As the ideal candidate, you are a strategic thinker with significant experience in the non-profit sector, ideally with a recognised qualification in management accounting.
You are someone who has a commitment to transparency and ethical financial practices, you have a collaborative spirit and excel in team environments. You are adept at building rapport and fostering relationships with a variety of stakeholders.
If you have the skills and the drive to make a difference, in what we think is a rewarding role, then we would encourage you to apply today and help us drive change for a better world!
As this role is home based with travel, you must have access to a stable home broadband service, good mobile signal, as well as flexibility with working hours. A full driving licence and your own transport would be beneficial for travel to areas where public transport is not readily available.
What happens next
Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks. Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks have been completed.
We look forward to hearing from you!
Closing Date:Wednesday 14th August 5:00pm
Interview Date: To be confirmed
Interview venue: MS Teams
If you would like to discuss the role further, please contact Matthew Hilton.
The client requests no contact from agencies or media sales.
You’ll bring experience of managing teams to perform at their best, understand the health and care landscape and the levers of influence. You might not have charity Chief Executive experience, but you’ll have experience of reporting to Boards, managing people, projects, and budgets.
You’ll be skilled at developing and maintaining partnerships and have experience of working with volunteers. You’ll have a passion for person-centred support and inclusion for the people of Islington, and you’ll be able to influence local providers and commissioners with residents at the heart of these negotiations.
Improved health and care outcomes for local residents
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The client requests no contact from agencies or media sales.
Healthwatch Sutton is a dynamic charitable organisation, set up to improve the health and wellbeing of people of Sutton. We have an exciting opportunity for the right candidate to work with us to hear from the diverse communities of Sutton and to use their views to improve the health and wellbeing of local people. The successful applicant will be able to raise our profile and awareness of our work in the Borough.
We are looking for someone who is passionate about enabling local people to have a voice in health and wellbeing agenda. You will be a strong communicator, with experience of engaging with a range of people to help identify their issues and concerns.
Demonstrating your ability to deliver successful projects is a key part of the role. Problem-solving and influencing others are important skills needed to ensure our projects deliver results.
The ability to be able to capture people’s attention using your flare for designing engaging publicity material and publications will be essential as will the skills to manage our social media and website. You will need to have great IT skills to deliver all aspects of communications and engagement activity. Ability to create innovative, interactive online content is desirable.
Our ideal candidate will have excellent organisational and administrative skills to ensure the smooth delivery of our events, meetings and other activities. You will also need to be friendly and approachable to build relationships with our Board, volunteers and member of the public. We would like a person with an enthusiasm for improving people lives.
Unfortunately, we cannot accept CVs for this position.
The closing date for applications is midday Friday, 16th August 2024.
Healthwatch Stockport is looking for a Communications and Volunteer Coordinator to join our team. If you have a passion for communications and making a positive impact, apply now!
Join our dedicated team as a Communications and Volunteer Coordinator. You will lead our communications strategy, coordinate members and volunteers, and engage our local communities. Your work will drive positive changes in Stockport's health and social care services.
Advocacy and Healthwatch are powerful allies for change. As one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services, this new role offers an exciting opportunity to make a real difference, putting people at the heart of what we do.
Advocacy allows Individuals to have their voices heard and respected when decisions are being made about their health and social care. It raises awareness of people’s rights and entitlements and empowers people to advocate for themselves or to speak up for them when they can’t.
Healthwatch uses feedback from the public to better understand the issues facing the NHS and other care providers and make sure people’s experiences improve health and care for everyone – locally and nationally. Healthwatch can also help people to get the information they need to make the right personal choices to get the support they deserve. You can find out more about what we do on our website.
About the role
The Head of Operations will have oversight of all service delivery to ensure people are at the heart of what we do, and we are the best we can be, through:
- Setting and reaching high standards
- Promoting collective and personal responsibility
- Making best practice happen
- Championing continuous improvement.
What we need from you
We are looking for an experienced leader and manager who is skilled in building and developing effective relationships with colleagues, particularly with a workforce which is geographically dispersed. Looking for a chance to make a real impact, you will have the desire and passion to drive forward the mission and values of The Advocacy People.
Although this role is predominantly working from home the role does require monthly travel to see our local teams which are currently accross the south of England. You must have access to a stable home broadband service, good mobile signal, a full driving licence and your own transport as well as flexibility with working hours.
What happens next
If you’d like to know more, the full job description and information about how to apply can be found on our website
Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks. Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks, including the appropriate DBS clearance and 2 satisfactory references, one of which will need to be from your most recent or current employer, have been received.
We look forward to hearing from you!
Closing Date: 9am on 5 August 2024
Interview Date: 20 August 2024
Interview venue: MS Teams
If you would like to discuss the role further, please contact Sarah Deason.
The client requests no contact from agencies or media sales.
Role Profile
Place of work: Hybrid, time split between home working, our office and out in the community of Cornwall (includes weekly face to face meetings in Cornwall)
Role summary
This role is multifaceted, helping Cornwall VSF to deliver our contracts effectively.It is envisaged that this role will initially be solely focussed on the People in Mind contract.It is anticipated that once the Programme Lead is embedded into the PiM service, that a second contract will be added to their portfolio.
Key Duties
Programme management.
Create, update, communicate and manage the overarching programme plan, contract risk register monitoring, budget, and evaluation - reporting progress on a quarterly basis.Ensure the plan reflects the bid and where plans have diversified, ensure rational is communicated to the partnership and commissioners.
Develop and manage trusted relationships all levels to ensure effective networks, communication and collaboration are created, nurtured, and enhanced.
Develop excellent relationships with ICS stakeholders (including NHS, local authority, and commercial organisations). Manage relationships all levels to ensure effective networks, communication and collaboration are created, nurtured, and enhanced.
Work with VSF’s Leadership and Finance Officer to ensure the budget lines you are responsible for are effectively managed, monitoring spend against profile on at minimum a quarterly basis.If underspends are incurred work with the partnership to ensure funds are re-prioritised.
Develop and oversee the referral processes and reporting.
Ensure that points of referral such as the Community Gateway have the information needed about the providers to make accurate referral assessments.
Provide guidance to partnership about enquiry routes.
Develop and maintain an in-depth understanding of each separate delivery element.
Develop and oversee various levels of governance within the programme, e.g. steering group, programme managers, people with lived experience.
Formalise the governance arrangements for the contracts, working closely with the Steering Group to ensure governance enables ambitions.
Ensure all partners are meeting commitments in their bid proposals and contracts.Lead on partner relationship management.
Where gaps in provision are identified facilitate partnership discussions and feed into learning cycle to ensure decisions are made in a timely fashion.If the partnership decides to add new core partners, ensure that a detailed specification is created.
Manage delivery of the insight and impact of the programmes including a Human Learning Systems approach to insight, and Social Return on Investment approach to impacts, working closely with VSFs Intelligence and Impact specialist.
Proactively identify and develop emerging initiatives and opportunities for the VCSE sector, relevant to your contracts.Horizon scan for additional opportunities.
Organise and facilitate engagement events with the wider VCSE sector, including sessions with ICB/Cornwall Council and colleagues from outside the sector.
Work with senior leadership to develop and manages processes for conflict management, safeguarding and crisis management, quality assurance, provider underperformance, complaints, provider diversification or negotiations for provider service amendments.
All aspects of line management of Cornwall VSF programme team
Grant Funds
Lead on Cornwall Community Foundation contract liaison ensuring grant funding is delivered as planned, that the learning approach is embedded, reporting provides the data needed and that VSF has the communications content required.
Work with our learning partner to ensure learning events are well plan and that learning questions and plans are available well ahead of time.
Annually set the priority target areas for VCSE grant funding budgets, by facilitating discussion with the partnership and the Cornwall VSF team.
Ensure that learning is fully considered by the steering group and that delivery changes as a result of learning.
Ensure appropriate performance, impact and financial reporting processes are established for any grant elements within VSF’s management, governance procedures, and standards.
Personal health budgets
Working with wider VCSE partners, create a specification of what the programme requires from a PHB delivery provider, that includes guidance, process, forms, data, analysis, follow up with recipient and data capture and analysis from the follow up.
Work with learning partner to determine a learning approach for PHB.
Develop reporting measures for PHB and update information quarterly.
Human learning system approach
Work with learning partner to create a plan for the learning approach that covers all aspects of the partnership and on prioritise learning outcome that can be accommodated.
Facilitate the steering group considering learning and discussing potential changes to plans and service delivery.
Engage and lead on elements when required for programme managers, practitioners and CWF grantees learning sessions.
Reporting
Work with the Programme Coordinator and Intelligence and Impact lead to ensure the programme is capture all data required to enable continuous improvement of the programme.
Ensure that data is analysed to demonstrate important intelligence and impact and the relevant information is shared with Comms officers to feed into the Communications plan.
Lead on reporting to wider partnership on collective performance.
Lead on quarterly reporting to commissioners at quarterly online or face to face meetings.
Ensure end of programme reporting offers evidence of the value and impact of the partnership in readiness for re-commissioning
Communications
Work with the Communications (comms) Officer to create a communications strategy and delivery plan that will be shared with partners and funders.
Work with the Comms Officer to ensure that comms reporting metrics are determined so that appropriate data can be captured.
Oversee the creation of a comms brand strategy and guidance for the partnership, comms templates such as impact stories, case studies, requests for comms support, partner comms plans.
Ensure the comms officer works with partners to develop comms plans for their element of the service and that partners report back on their comms activities, this should be collated for impactful reporting to commissioners and for analysis on what has provided good return on either time or money spent.
Oversee the creation of social media channels for the contract and the social media strategy.
Work with Comms Officer to determine how to spend the modest comms budget, prioritising where the money is used and assessing the impact of the spend.
People with lived experience
Work with the Comms Officer to ensure that the voices of people with lived experiences are embedded in the strategy of the programme, by working either with other organisations such as Healthwatch and wider VCSE partners or by cultivating a specific programme group if necessary.
Ensure that this is embedded for the lifetime of the programme and that people with lived experience have a route to feedback about the services.
When feedback/steering is provided, ensure it is fed into the learning cycle.
General working requirements
Keep up to date with Cornwall VSF’s aims, policies and procedures and ensure these are followed
Working with VSF leadership to ensure the working culture of the VSF is collaborative, inclusive, reflective, constructive and matches the co-produced intentions for your VSF contracts.
Have an affinity to Cornwall VSF’s values of Compassion, Transparency and Inclusivity and always deliver your work with these values in mind.
Have a good understanding and awareness of current sector issues and the Cornwall community.
Have a good understanding of Cornwall and Isles of Scilly Integrated Care System.
Ensure the work reflects equality, diversity and inclusion legislation policy, and best practice
Monitor and evaluate activities appropriate to the role and contribute to the service planning process by providing regular reports and feedback on areas of responsibility.
Use VSF’s CRM system to share information about our stakeholders and membership organisations that would be beneficial to all colleagues.
Key Relationships
Chief Executive
Operations Director
Staff team (Programme Coordinator 1.0 FTE and Comms Officer 0.6 FTE)
Programme partners
Learning partner
Funders and stakeholders
Person specification
Essential Criteria
Extensive programme management experience.
Demonstrable ability as adaptable and effective communicator, delivering and accepting information at a variety of people levels (verbal, written, presentation).
Ability to analyse, understand, explain, and make recommendations based on complex information.
Fully conversant with Microsoft Office Suite including excel, word, outlook, PowerPoint, and Teams.
Well-developed planning and organisational skills, with the ability to manage and prioritise own workload
Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets
The ability to commit to and work within the aims, principles, and policies of VSF and work towards achieving its strategic priorities.
Adaptable, flexible.
Excellent inter-personal and negotiating skills.
Excellent time management and organisational skills
Excellent problem-solving skills
Commitment to reflective performance and continuing professional development.
Ability to travel and work across Cornwall.
Understanding of the voluntary and community sector and the challenges and opportunities facing the sector.
Other requirements
The normal duties of the role may involve travel on a regular or occasional basis. It is a condition of employment that the post holder can exercise satisfactory travel mobility to fulfil the obligations of the role.
Be familiar with all relevant GDPR, procedures, ensuring that all statutory obligations are complied with
In-depth understanding of the business of running a charity or voluntary sector organisation including reporting requirements
Complete a satisfactory DBS check. (This can be applied for on appointment).
The client requests no contact from agencies or media sales.
About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
· advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
· user involvement projects that help organisations improve what they offer by listening to people who use their services
· local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
· innovative Personal Health Budget projects that allow people to access items and services to improve their wellbeing.
About the role
We are searching for an exceptional Learning Disability (LD) User Involvement Project Manager to work in our well-regarded learning disability user involvement services.
The post holder will be responsible for managing the ‘Synergy’ Learning Disability User Involvement Project, supporting and supervising ‘experts by experience’ - learning disability representatives, volunteers and participants - and actively reaching out to the wider Camden learning disability community, reporting their views to Council, NHS and CCG representatives, helping to shape the services people from this community receive.
Key responsibilities
- Support the user-led ethos of the Synergy project, and provide line management, supervision, support, and annual appraisal of the Synergy Reps. This also includes managing volunteers, work experience/internship opportunities, and recruitment to the Synergy project; and processing reward & recognition, salary payments and queries.
- Manage and deliver consultations, training, groups, and workshops that align with local and national priorities, as well as the Advocacy Project’s strategic priorities, feeding this into decision-making forums. This will include involvement in the Camden Planning Together Board, including agenda setting, creating Easy read documents, and supporting the co-chair.
- Design and conduct consultations, through a variety of methods including interviews, surveys, focus groups, meetings, and forums; with individuals or groups; in person, online, and via telephone or video calls. Collate consultation results and write up evaluation reports.
- Provide regular speaking up opportunities, which might include drop-ins, group meetings, consultations, forums and focus groups as well as one-to-one interviews - addressing any gaps in diversity to ensure a diverse representation of the community are engaging in opportunities.
- Develop effective working relationships with key staff in health and social care and voluntary sector services including carers; working in partnership with them to raise awareness of the Advocacy Project services and to amplify user voice and to shape local and national services.
- Manage the service according to the contract and allocated budgets ensuring they meet agreed standards, monitoring system requirements, service goals and outcomes; and provide accurate and timely project updates and monitoring reports.
- Develop and manage income generation opportunities such as training, awareness sessions, and easy read translation.
- Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.
- Communicate effectively with people with a learning disability, including people with profound and multiple learning disabilities (PMLD), using a range of creative approaches – for example, Makaton, intensive interaction and objects of reference - to maximise participation opportunities in line with the Advocacy Project’s Accessible Information Standards.
- Support the Synergy team to participate in recruitment or procurement procedures within but not limited to Camden Council, NHS settings, and NCL CCG.
- Use organisational software and systems to record information that will contribute to the writing of regular reports.
- Keep up to date with developments and good practice guidelines in advocacy and user involvement and of health and social care services/legislation and local and national policy, and priorities relating to people with learning disabilities. This includes co-production, involvement, representation and consultation practices.
- Work with commissioners and key stakeholders to develop effective consultation, involvement, and co-production.
- Attend local, London-wide, and national events and meetings; and support the Synergy Reps and volunteers to attend.
- Work as an active member of the user involvement team - contributing to service planning and development. Where necessary, provide cover within the UI team.
General responsibilities
- Participate in team meetings and training.
- Participate in personal, team and organisational development.
- Ensure an understanding and compliance with health & safety, safeguarding, risk regulations and The Advocacy Project policices.
- Work to our mission, vision, and values.
- Carry out other projects and tasks as needed.
Person specification
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
Essential qualities and attributes:
- Understanding of the issues faced by people with a learning disability, and recent developments in policy and practice, and health and social care legislation.
- Sound knowledge of services for people with learning disabilities
- Experience of the principles, practice and different approaches to user involvement, including co-production, consultation and speaking up forums.
- Ability to listen, communicate and build trust with people with learning disabilities, including those with high support and complex needs and/or profound and multiple learning disabilities (PMLD), to enable them to express their views and support their inclusion in the development of local, London-wide and National strategy.
- Ability to manage group dynamics, and negotiate/resolve conflicts or disagreements that may arise during group meetings.
- Ability to work with a wide variety of stakeholders including commissioners, volunteers, service users and colleagues.
- Excellent communication skills (written and verbal) and understanding and experience of using a variety of creative communication methods such as Intensive interaction, Easy read, Makaton, Talking mats, and Objects of reference etc.
- Excellent interpersonal skills and ability to adopt a person-centred approach
- Experience of providing supervision and support to others
- Commitment to working within the Advocacy Project code of conduct, equality and diversity, and safeguarding policies.
- Ability to be pro-active, to use your own initiative to plan and execute projects, to prioritise your own workload, to problem-solve, and to work as part of a team.
- Commitment to Equality and Diversity - to understanding, recognising, respecting and valuing differences (for example, due to Age, Race, Sex, Gender Reassignment, Disability, Sexual Orientation, Religion or Belief).
- Evidence or commitment to ongoing professional development.
- Ability to work and deliver the project remotely – using technology and various online platforms, for example Zoom, Microsoft Teams etc.
- Knowledge of the Equality Act 2010, Mental Capacity Act 2005, and Care Act 2014, to support service delivery and supervision of the Reps and volunteers.
Desirable knowledge, experience and qualifications:
- Understanding of the issues faced by people with mental health issues, and older people
- Understanding of Advocacy under the Care Act
- Understanding of Accessible Information Standard.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
We help people speak up and make decisions about their health, wellbeing and social care.
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The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: 35 hours per week (full-time)
Annual Leave: 28 days per annum, excluding bank holidays
Location: Hybrid working (60% Barnet / Brent Office, 40% Home)
CB Plus is seeking a talented and creative Fundraising Manager, who will be integral to supporting the financial sustainability of CB Plus. The successful candidate will be responsible for developing and implementing comprehensive fundraising strategies to meet financial targets, ensuring a consistent and expanding revenue stream. This includes building a diversified income base for CB Plus, planning and coordinating fundraising events, and building and managing relationships with commissioners, funders, and donors.
The Fundraising Manager will identify new funding opportunities and secure potential donors, researching funding prospects and developing strategies for new support. They will prepare grant proposals, manage grant reporting requirements, and liaise with funding organisations to present CB Plus’s case for support. The successful candidate will have a proven track record in fundraising, excellent communication and relationship-building skills and will be dedicated to our cause.
The postholder will be part of CB Plus’s newly formed Management Team. The Fundraising Manager will report to the Director of Operations and work closely with the CEO.
Please see the job description for further information about the role.
Interviews will be held via Zoom
Please send your CV, with a covering letter explaining how you meet the requirements of the person specification.
Please note, we will not be able to accept applications without a cover letter.
The client requests no contact from agencies or media sales.