Health Advisor Jobs

Team: Contact Centre

Location: Homebased

Work pattern & Salary: x 3 positions available…

• 35 hours per week (Monday-Friday), £26,796 per annum
• 30 hours per week (Monday-Thursday), £22,968 per annum
• 18 hours per week (Monday-Wednesday), £13,780 per annum

Candidates can indicate which role they would like to apply for when completing their application

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Contact Centre Advisor:

• As Contact Centre Advisor you will be the first port of call for enquiries coming into the Contact Centre from members of the public
• Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service that underpins and enhances Cat Protection brand and reputation

About the Contact Centre team:

• We sit within the Marketing & Income Generation directorate
• The Contact Centre team is responsible for answering queries from members of the public through our multiple contact channels; telephone, email, website and social media. On average, the Contact Centre responds to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide great customer service to all those who contact us.
• We currently have a team of 27  

What we’re looking for in our Contact Centre Advisor:

• A minimum of 2 years’ experience in a Contact Centre role
• Experience of working across multiple communication channels including calls, emails, social media and chat functions
• Excellent telephone manner with superior listening, verbal, and written communication skills
• Experience of handling difficult customer interactions and resolving complaints
• Strong Microsoft Office experience including Word, Excel and Outlook
• Able to work on own initiative, accurately and under pressure

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th December 2024 (Advert may close early when substantial applications are reached)

Virtual interview date: w/c 9th December 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

APPLICANTS THAT HAVE APPLIED FOR CURRENT HILLSIDE CLUBHOUSE EMPLOYMENT ADVISOR (EA) IN NHS TALKING THERAPIES ISLINGTON VACANCY NEED NOT APPLY AS WILL ALSO BE CONSIDERED FOR THIS POST.

Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)

Location: Employed by Hillside Clubhouse, based at the clubhouse site on North Road as well as in community-based settings across Islington.

Working format: Based onsite

Contract: Full-time and permanent

JOB DESCRIPTION

This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment. 

Hillside Clubhouse offers a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing.

We are a co-produced mental health charity working across Camden and Islington. We support people with mental health conditions into training, volunteering, and employment opportunities. People can access our services via our Clubhouse, where they can share their skills and expertise with others and support the running of the charity.  Alternatively, they can receive support out in the community from one of our employment specialists based within primary and secondary care. 

As well as Recovery support, our clubhouse provides a dedicated employment support Information, Advice and Guidance service to Islington residents with mental health needs from our community base in North Road. The IAG team provides employment support to assist clients find employment, remain in work or return to work.  This takes the form of personalised support based on an individual action plan detailing the client’s agreed employment goals and actions.

OVERALL AIM

Working in collaboration with the Hillside Clubhouse Recovery project, the Employment Advisor team utilises the structured activity programme to help residents build confidence and transferable skills in a supportive setting. EAs work one-to-one with a caseload of around 40-50 people referred through various routeways including self-referrals, providing information, advice and guidance to empower clients to make better decisions about their career options and working lives, as well as signpost clients to other relevant support agencies, as appropriate.

This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector. 

Application Details

Please submit your CV and a covering letter detailing how you meet the specifications of the role.

We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.

Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.

Are you passionate about improving the health and well-being of your local community? Do you have the skills and compassion to support individuals living with long-term health conditions? We’re looking for a motivated Health & Wellbeing Facilitator to join our dedicated team at Age UK Bromley & Greenwich.

About the Role
As a Health & Wellbeing Facilitator, you will play a pivotal role in delivering our Long-Term Health Conditions Programme. This includes leading self-management workshops, organising peer support groups, and empowering clients to make positive lifestyle changes. You’ll be a key player in helping individuals build confidence, enhance their health knowledge, and take control of their well-being. Working closely with colleagues and volunteers, you’ll connect clients to valuable services, create support networks, and make a tangible difference in their lives.

What You’ll Do:

• Work with the Lifestyle Coordinator to plan and deliver engaging health and well-being workshops for individuals with ongoing health conditions.
• Facilitate support groups, training and supervising volunteer peer mentors to provide targeted, condition-specific guidance.
• Collaborate with partner organisations to ensure a smooth referral process for additional services like Befriending, Carer Support, and Handyperson services.
• Provide personalised support through various channels, including face-to-face meetings, phone calls, and online communication.
• Help clients develop essential skills, such as managing medication, reducing stress, and communicating with healthcare providers.
• Monitor programme outcomes, maintain accurate client records, and contribute to continuous service improvement.

About You
We’re looking for someone with excellent communication skills, a proactive attitude, and a genuine passion for helping others. You should have experience working with individuals who face health challenges and a commitment to promoting independence and well-being. Knowledge of local resources and services is a plus, as is experience in organising health-related workshops or programmes.

Essential Skills & Experience:

• Strong communication skills with a track record of supporting individuals facing health challenges.
• A basic understanding of long-term health conditions and how they impact physical, emotional, and social well-being.
• Ability to work effectively both as part of a team and independently.
• A flexible and adaptive approach to meet the needs of our clients.

Why You’ll Love Working with Us
At Age UK Bromley & Greenwich, we are passionate about making later life a time to enjoy. Join a supportive, mission-driven team where your work is valued and where you’ll have the chance to make a real difference in your community. We value equality, respect, and creativity, offering a collaborative and flexible work environment.

What We Offer:

• 27 days of annual leave (pro rata), plus bank holidays.
• Pension scheme with a competitive employer match.
• Hybrid working options considered to support work-life balance.
• Access to the Employee Assistance Programme for mental, financial, and physical well-being support.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Reports to: Mental Health Client Assessment Coordinator

Based: Kingston

Salary: £31.52 per hour 

Work Arrangement: Casual

DBS: Enhanced

Role Overview: 

This role will offer the opportunity to work as a personal trainer across the Active Wellbeing Programme. 

The Active Wellbeing Programme:  

The Active Wellbeing programme is a specialist mental health exercise referral programme. This programme is designed to engage and promote health and wellbeing to people diagnosed with a severe mental illness (SMI). The role will be working across the Kingston borough on our Active Wellbeing Kingston BME pilot service the option to work across our Richmond Active Wellbeing programme.

The Health and Wellbeing Team at Enable are a passionate group of health professionals who empower people to make lasting changes to their health and wellbeing and improve their quality of life. We put the person at the centre of everything we do, building innovative initiatives that tackle barriers to improving health. We are experts at reducing health inequalities, real or perceived, and creating lasting changes. 

Job Purpose and Dimensions 

• The post-holder will be responsible for delivering a 10 week, 1:1 personal training programme to clients with severe mental health illnesses (SMI) which can include: Bipolar, Schizophrenia, Severe Clinical Depression.
• The post-holder will be responsible for attending initial and final assessment meetings either side of the 10 week programme for each client assigned to them as part of the Active Wellbeing programme.
• Ensures that the service is provided to the standards required by the organisation, Government Legislation and governing body rulings.
• Deliver a one hour exercise session each week over a duration of 10 sessions per assigned programme client.
• Actively involved in programme assessments either side of the 10 session programme.
• Deliver an individualised physical activity programme to each client assigned.

Main Duties/Responsibilities:  

• Design and deliver a weekly physical activity session for each client considering safety and progression with each of the 10 sessions.
• Engage in all client assessments prior to and beyond their 10-week programme
• Active engagement and design of goals and individualised exercise plans for each client
• Monitor clients exercise intensity, type, and ability to ensure clients are exercising safely.
• Monitoring clients mental wellbeing during sessions to ensure safety and communicating any concerns to the line manager.
• Responsible for arranging weekly sessions with clients.
• High level of communication between instructor and client to confirm session times and locations.
• High level of communication between instructor and line manager to report any concerns with a clients mental and physical wellbeing during sessions.
• Provide motivation and encouragement for clients to engage in sessions and stay engaged in their programme.
• Responsible for the setup of equipment for outdoor or online sessions.
• Responsible with checking in and out of sessions with the admin team to ensure safety of both instructor and client.
• Responsible for checking the safety of equipment. If equipment is faulty and needs to be replaced, responsible for communicating this with the Active Wellbeing programme coordinator.
• Responsible for administering first aid in the event of an accident and ensuring that safety requirements are met in all areas.

Skills and Experience:  

• Level 3 qualified personal training certification (essential)
• At least 2 years’ experience in a role that involves delivering face-to-face personal training physical activity support
• Experiencing working in a mental health setting and/or long term health conditions (essential)
• Experience working with vulnerable groups (desirable)
• Mental health first aid, suicide prevention or mental health awareness qualification (desirable) or willingness to undertake training (essential)
• Understanding of the principles of confidentiality and how these apply when handling service-user information.
• Understanding of the challenge’s vulnerable adults diagnosed with an SMI face in relation to independent activity and accessing health programmes
• Good ability to use Microsoft Office and Outlook email
• Ability to work with vulnerable adults with a wide range of social, health and wellbeing needs, inspiring trust and confidence, motivating others to reach their potential. 
• Excellent organisation, planning and time management skills.
• Able to commute to various service locations across the Kingston borough as required

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Reports to: Mental Health Client Assessment Coordinator

Based: Wandsworth

Salary: £31.52 per hour 

Work Arrangement: Casual

DBS: Enhanced

Role Overview: 

This role will offer the opportunity to work as a personal trainer across the Active Wellbeing Programme.

The Active Wellbeing Programme:  

The Active Wellbeing programme is a specialist mental health exercise referral programme. This programme is designed to engage and promote health and wellbeing to people diagnosed with a severe mental illness (SMI). The role will be working across the Kingston borough on our Active Wellbeing Kingston BME pilot service the option to work across our Richmond Active Wellbeing programme.

The Health and Wellbeing Team at Enable are a passionate group of health professionals who empower people to make lasting changes to their health and wellbeing and improve their quality of life. We put the person at the centre of everything we do, building innovative initiatives that tackle barriers to improving health. We are experts at reducing health inequalities, real or perceived, and creating lasting changes. 

Location 

The role will be primarily working across the Wandsworth borough on our Active Wellbeing service with some areas into Richmond being available as follows:

• Battersea
• Tooting
• Balham
• Wandsworth
• Putney
• Roehampton
• Barnes
• Sheen
• Kew

Job Purpose and Dimensions 

• The post-holder will be responsible for delivering a 10 week, 1:1 personal training programme to clients with severe mental health illnesses (SMI) which can include: Bipolar, Schizophrenia, Severe Clinical Depression.
• The post-holder will be responsible for attending initial and final assessment meetings either side of the 10 week programme for each client assigned to them as part of the Active Wellbeing programme.
• Ensures that the service is provided to the standards required by the organisation, Government Legislation and governing body rulings.
• Deliver a one hour exercise session each week over a duration of 10 sessions per assigned programme client.
• Actively involved in programme assessments either side of the 10 session programme.
• Deliver an individualised physical activity programme to each client assigned

Main Duties/Responsibilities:  

• Design and deliver a weekly physical activity session for each client considering safety and progression with each of the 10 sessions.
• Engage in all client assessments prior to and beyond their 10-week programme
• Active engagement and design of goals and individualised exercise plans for each client
• Monitor clients exercise intensity, type, and ability to ensure clients are exercising safely.
• Monitoring clients mental wellbeing during sessions to ensure safety and communicating any concerns to the line manager.
• Responsible for arranging weekly sessions with clients.
• High level of communication between instructor and client to confirm session times and locations.
• High level of communication between instructor and line manager to report any concerns with a clients mental and physical wellbeing during sessions.
• Provide motivation and encouragement for clients to engage in sessions and stay engaged in their programme.
• Responsible for the setup of equipment for outdoor or online sessions.
• Responsible with checking in and out of sessions with the admin team to ensure safety of both instructor and client.
• Responsible for checking the safety of equipment. If equipment is faulty and needs to be replaced, responsible for communicating this with the Active Wellbeing programme coordinator.
• Responsible for administering first aid in the event of an accident and ensuring that safety requirements are met in all areas.

Skills and Experience:  

• Level 3 qualified personal training certification (essential)
• At least 2 years’ experience in a role that involves delivering face-to-face personal training physical activity support
• Experiencing working in a mental health setting and/or long term health conditions (essential)
• Experience working with vulnerable groups (desirable)
• Mental health first aid, suicide prevention or mental health awareness qualification (desirable) or willingness to undertake training (essential)
• Understanding of the principles of confidentiality and how these apply when handling service-user information.
• Understanding of the challenge’s vulnerable adults diagnosed with an SMI face in relation to independent activity and accessing health programmes
• Good ability to use Microsoft Office and Outlook email
• Ability to work with vulnerable adults with a wide range of social, health and wellbeing needs, inspiring trust and confidence, motivating others to reach their potential. 
• Excellent organisation, planning and time management skills.
• Able to commute to various service locations across the Kingston borough as required

We currently have a preference for applications from instructors who identify as female, to ensure we can provide this as an option for our service users.

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

As an IDVA, you will be able to effectively work with men experiencing domestic abuse, and supporting them to increase their safety and reduce harm. You will be providing high-quality, front-line service to prioritise risk, primarily focusing on males aged 18+.

You will initiate, develop, maintain and monitor multi-agency links through attending meetings such as MARAC and DA (Domestic Abuse) Forums to keep safety central to all services for men suffering/have suffered domestic abuse. You will specialise and be a leading practitioner for Male victims of domestic abuse; providing advice, guidance and single point of contact for male victims. Be willing to co-facilitate workshops across the service to ensure all clients are given the relevant advice in a timely manner.

You will be confident in your DVPO, DAPO, Occupational, restraining and Non-Molestation order knowledge. Be competent in completing the following forms-  DASH (Domestic abuse, Stalking and ‘honour’ based abuse), UPOA (Understanding Picture of abuse), UPOAP (Understanding Picture of a Perpetrator) and safety plans.

Focus on and prioritise high, medium and low risk cases and provide a pro-active, short to medium term crisis intervention service, through individual safety planning, advocacy, emotional and practical support. Work with victims of domestic abuse to assist them in accessing services to keep them and their children safe.

Understand the legal framework relating to the protection of children and vulnerable adults, including the policy and procedures of the Local Safeguarding Children’s Board. Providing advocacy, emotional and practical support and information to victims including exploration of legal and civil options, housing, health and finance.

Support clients through the family and/or criminal justice system.

Maintain accurate and confidential case management records and contribute to monitoring information for the service including producing statistics, as required.

Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work. Remain up-to-date and comply with organisational procedures, policies and professional codes of conduct - uphold standards of best practice.

Strategic Funding and Co-financing Advisor

Contract: 12 - 14 Months Fixed-term Contract, Full time

Salary: £39,358 - £41,325 (depending on experience) with excellent benefits

Location: London, UK
Hybrid working: A minimum of 40% of working time is spent face to face, either in the London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to use your attention to detail and skills in project and stakeholder management, to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as a Strategic Funding and Co-financing Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the team:
The WaterAid Programme Funding and Partnerships Team contributes to WaterAid’s mission by cultivating and securing income from priority institutional and non-institutional partners for all of WaterAid’s programmes globally.

About the role:
As our dynamic Strategic Funding and Co-financing Advisor, you will oversee a portfolio of restricted funding projects, bringing donors closer to our work through engaging project proposals and reports. You will also act as the global focal point for your portfolio and proactively support country and fundraising teams to drive income growth through strategic advice and guidance.

This is a unique role within the organisation and will suit someone who thrives in a busy working environment with a varied workload. You will enjoy using your meticulous eye for detail and creativity to develop compelling materials that inspire donors and stakeholders.

You’ll also: 

• Oversee the project cycle, supporting project selection, bid development, and monitoring until closure.
• Provide quality assurance of internal and external project proposals and reports.
• Manage donor communications, tailoring content for diverse audiences.
• Build and maintain strong relationships with project staff and stakeholders across the WaterAid federation.
• Provide strategic guidance on funding priorities and programme needs, including managing a busy helpdesk that supports teams across the federation.

About you:

• Experience in project management and administration
• Knowledge of restricted funding cycles and budgets
• Excellent writing and IT skills, including Excel
• Strong collaboration and stakeholder management skills

Although not essential, we also prefer you to have:

• Interest in water, sanitation, and hygiene (WASH)
• Experience with grant monitoring/management
• Copywriting skills and French language proficiency

Closing date: Applications will close at 23:59 on Sunday 29th December 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Housing Independent Domestic Violence Advisor (IDVA)

Salary: £26,000 - £32,000 (pro rata)

Location: Hammersmith and another London borough (tbc)

Hours: 21 hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

We are excited to be taking the lead in the London Whole Housing Service Partnership (LWHSP) which will address and enhance the pathways of housing support for women experiencing domestic abuse, from removing them from immediate harm, to enabling recovery and resettlement across all levels of need. The LWHSP are seeking to build on our delivery across 11 East and West London boroughs of the Whole Housing Approach (WHA).

The Housing IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. You will specialise in working with clients for whom housing, and risk of tenancy breakdown is a factor. You will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. You will hold a caseload of survivors and will also be required to work as part of Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.

About You:

As a Housing IDVA, you will need to have a degree of flexibility for colocation work across London boroughs; providing support to women who have experienced domestic violence, focusing on individuals with housing or tenancy issues. Working in our fast-paced crisis intervention, advocacy and support service, you’ll ensure the voice of survivors informs every stage of the process. You will have your own caseload of survivors and will focus on working with those aged 18 and over who access our domestic abuse service.

You will bring experience in providing independent domestic violence advocacy and support for women who approach housing advice and assessment for help. Ideally experience in working with housing service providers, and advising women of their rights and options for seeking help and support from other agencies. You will have the ability to develop individual safety and support plans in-line with the clients’ needs and the risks they face.

· Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One weeks Carers leave
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Working Well Trust is a mental health and employment charity in London.  All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. Working Well Trust has been awarded the IPS Grow quality mark for it's neighbouring services and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

We are expanding our Barking and Dagenham Individual Placement and Support (IPS) service and are recruiting for an Employment Advisor who will be placed at Beam Park Health Centre, Rainham. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  You will also be working to targets whilst maintaining a high-quality service. 

If you would like to discuss this role please see the Job Description for contact details.

Please click apply to send your CV after answering the screening questions. 

Candidates need to clearly outline how they meet the person specification points in their personal statement.

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE). 

Working Well Trust is an equal opportunities and Confident about Disabilities.

Closing date: Monday 2nd December (23:00). Please note, we will be actively interviewing during this time and may close the vacancy early.

Telephone interviews: TBC

Final Stage interviews: TBC

Home based working in the UK, preferably London/near London (part-time access to office spaces available nationwide, flexible working policy)

About us

We are a collaborative, UK based network bringing our 30 years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.

About the role

The Senior Campaigns and Communications Advisor works to amplify STOPAIDS’ impact and reputation across our key advocacy areas through public campaigns and mobilisation, youth engagement and communications, including social media, our website and branding resources. 

This role works with the Advocacy Team to plan, co-ordinate and implement campaign activities for STOPAIDS, including the engagement of youth champions and youth networks, and to coordinate and implement our external communications strategy, ensuring high-quality external online content, including social media and website management. 

Benefits

We offer several benefits including:

• A 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff can work reduced hours over 5 days or a 4-day week.
• Home-based working policy with monthly access to office spaces including a home working grant and monthly bill contributions.
• Flexible working, including non-standard working hours.
• A group stakeholder pension scheme with 6% employer contributions.
• An individual learning and development budget allocated to staff members each year.
• 20 days’ annual leave per year (excluding bank holidays), plus 1 day for every year of service, for up to 4 years.
• Enhanced maternity and paternity pay for employees with 1 years’ service or more.

For more information, please download the job description below.

To apply, please download and complete our application form below. CVs will not be accepted.

We reserve the right to close the advert early, should sufficient applications be received.

People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritized groups are particularly encouraged to apply.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. 

We are open to considering applications for a part-time role that would require a job share.

RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES 

Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)

Location:  Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the NHS Talking Therapies team.  This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington. 

Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager) 

Contract: Full-time and permanent

Job description

This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.  

Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing. 

Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies.  The programme aims to support Islington residents who are assessed within Talking Therapies and who require employment advice.

The EAs in Talking Therapies initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the Talking Therapies team and work alongside therapists to provide employment support to assist clients remain in work, return to work, or find employment.  This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.  

Overall aim 

Talking Therapies is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.  

The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work. 

You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate. 

This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.  

Method of working 

EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES 

1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone. 

2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.

3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career. 

4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances). 

5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary. 

6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities. 

7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.

8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service. 

9. Regularly attend team and other meetings as reasonably expected. 

10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.

11. Receive regular supervision and training to meet individual, team and organisation’s needs. 

12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection. 

14. Perform other tasks as required by your manager. 

The role holder must also: 

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level. 

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases. 

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organisation’s needs. 

5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974. 

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager. 

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter. 

Application Instructions 

Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role. 

We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions. 
 
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people. 

This role is being advertised as a Customer Service Advisor however the successful applicant will be employed as a Client Care Coordinator

Join our Award-Winning Contact Centre where clients come first and excellence is standard!

Work in our team as a Client Care Coordinator and be the friendly voice our clients rely on when they need us most! Whether it's over the phone, through a scheduled appointment, or via online chat, you'll be their go-to person, making sure every interaction is smooth and stress-free. You'll be joining a team of over 150 dedicated colleagues across three contact centres. We're all about teamwork and support, so you'll always feel connected and motivated!

Find balance and make an impact—join us with the flexibility of hybrid working!

Enjoy a set two-week rotating schedule with shifts being 8 AM to 4 PM and 10:30 AM to 6:30 PM, plus one Saturday or Sunday shift every two weeks, with a day off during the week. If you're looking for a rewarding career where you can make a real impact, we’d love to hear from you! Successful candidates will start on 13th January and will complete 4 weeks of training (Monday to Friday, 8 am to 4 pm). Ready for the next step? Come join us!

What's in it for You?

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics: 

• Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression

This role is part of the Wiltshire Service which provides individual and family support to domestic abuse victims and their children.

The Early Interventions Team act as the gateway for all domestic abuse and referrals to the Wiltshire Service. Working within an experienced and established team, the EI Triage Advisor will:

• Triage referrals, with a particular focus on domestic abuse referrals.
• Conduct risk assessments and offer immediate safety planning advice.
• Respond to safeguarding concerns.
• Signpost victims and professionals to other support agencies where appropriate.
• Offer specialist domestic abuse advice and support to professionals.

In addition, the role requires the building of effective relationships both internally within the Wiltshire Team and externally, supporting a multi-agency approach.

Main Duties and Responsibilities:

Working within the agreed policies, principles and codes of practice of FearFree, the post holder will:

Working with vulnerable people and risk management:

• Provide a victim focused service, with an understanding of the impact of trauma on vulnerable people.
• Demonstrate specialist knowledge and understanding of domestic abuse and how this may impact on the wider family unit.
• Provide advice, guidance and support to people who are victims of domestic abuse.
• Assess, manage and review risks to service users, colleagues and self, including the use of the dash risk assessment tool and SOAG (Severity of Abuse Grid).
• Make safeguarding referrals where appropriate: including to Children’s Social Care, Adult Social Care, Mental Health crisis teams and MARAC (multi-agency risk assessment conference).
• Work directly with individuals or groups as agreed with the Team Manager.
• Safeguard the health and welfare of service users and their families.
• Respond to emergencies and crisis situations including supporting a service user to access a place of safety if appropriate.
• Manage and support service users by telephone with low to medium support needs in line with the agreed values and aims of the service.
• Act as duty worker as part of a rota system. Duty shifts take place in the Trowbridge Office on weekdays between 9 and 5pm.

Team working

• Offer professional advice and support to multi-agency partners.
• Feedback to the Team Manager, Wiltshire Service Manager and/or other Support Workers any information related to the service users support needs or risk issues, and progress on support tasks.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holiday and sickness.
• Work closely with other agencies, to network with, make referrals to and maintain good relationships with, and be able to disseminate information appropriately.
• Communicate with other staff, as well as the Team Lead and Wiltshire Service Manager, issues related to activities and work undertaken.

Administrative duties

• Help provide a responsive support service with a high quality of customer care.
• Answer the telephone and take messages and referrals, take action on messages and referrals and provide a triage service for all referrals.
• Assist in the referral process and EI follow up, contacting other agencies and helping to arrange appointments.
• Assist in the assessment and allocation of service users.
• Update written and computerised records with accurate clear information to deadline, including maintaining details of any special needs required by service users.
• Assist with monitoring and evaluation policies and procedures and producing reports.

Additional tasks and responsibilities:

• Ensure personal safety for self, other staff and service users at all times.
• Participate in personal training and supervision opportunities and attend team meetings.
• Carry out other tasks appropriate to the post, which may be identified as the service develops and as agreed with the Team Manager and Wiltshire Service Manager.
• FearFree is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.   

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused, and trauma informed support and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

This role is part of the commissioned Gloucestershire Positive Relationships (PRG) Service. The role can involve the delivery of evening group work once a week in Gloucestershire (4 hours per week) and the provision of 1-2-1 support for people not suitable or not yet suitable for the accredited programme. 1-2-1 support will be culturally flexible, appropriate, accessible and equitable to people of all ages, genders, ethnicities, abilities and sexual orientations.

This role will also include responsibilities of service promotion, awareness raising, triage, assessments and outreach 1-2-1 support across the county within the different districts.

The post holder will play a key part in developing and delivering an effective model of 1-2-1 interventions to assist people to change their behaviour, in addition to the delivery of a Respect accredited, structured abuse prevention programme delivered with a co-worker.

There may be additional opportunities for sessional programme delivery of other programmes.

The role will also include working with other agencies to ensure that a coordinated community response approach is taken to support the persons recovery and personal goals and attendance at multi agency meetings as required.

The successful candidate will have the opportunity to make a meaningful impact on the lives of those affected by domestic abuse.

Client Based Duties

• Identify and assess the risks and needs of individuals who are abusive in a relationship or other domestic setting, using an evidence-based risk identification checklist e.g. Respect RIC.
• Advocate for individuals who need to address their abusive behaviour.
• Take part in casework meetings with other workers and share information with the Partner Safety Worker/affected Others Worker for men on the structured programme.
• Co-facilitate an accredited group programme one evening a week.
• Where possible, cover holiday/sickness absence of other group facilitators.
• To implement actions agreed in casework discussions.
• Understand the role of all relevant statutory and non-statutory services available to those who are abusive and how your role fits into them.
• Liaise closely with and refer on to other organisations that support victims for the partners of those receiving 1-2-1 support.
• Support the client to recognise their abusive behaviour and the effect that it has on others/their families and assist them in recognising the features and dynamics of domestic abuse present in their situation, and help them change unhealthy patterns of behaviour.
• Understand multi-agency partnership structures and work within a multi-agency setting which may include participation at the MARAC/MAPPA.  You will contribute interventions and help design a plan to protect victims and affected others, whilst maintaining an independent role on behalf of your client, keeping the safety of those affected at the forefront of all actions.
• Ensure support provided is accessible to clients in terms of location and times.
• Be proactive with your line manager in carrying out regular case reviews based on a review of risk and abuse which:
  • Feeds back into action planning to further progress, signpost or close cases and;
  • Provides feedback to your clients/agencies.
• Maintain accurate and confidential case management records and safety plans and contribute to monitoring information for the service.
• Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of people ensuring the service is accessible.  
• Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
• Utilise evaluation and monitoring systems to ensure high standards of service are consistently achieved e.g. Orchard Database.

Other

• In partnership with other 1-2-1 BC Advisors, support the development of the 1-2-1 service offering ensuring consistency across the organisation.
• Deliver a flexible model of 1-2-1 work, evaluate the effectiveness of interventions and design new interventions as appropriate.
• Co-deliver awareness raising open days for professionals.
• Contribute to reports for FearFree management as requested.
• Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
• Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for those who are abusive within a family setting.

General

• Work at all times in accordance with the requirements of FearFree Policies and Procedures.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Attend and participate in FearFree away days.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• Engage in supervision, annual appraisal and induction training.
• Employees have responsibilities in respect of health and safety.  In particular they will:
  • Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;
  • Take reasonable care for their own safety and for the safety of others who may foreseeably be affected by their actions at work;
  • Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;
  • Report all health and safety concerns to line managers;
  • Assist with the completion of the health and safety risk assessment programme.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is Friday, 10th January 2025, with interviews currently planned to take place on Friday, 24th January. However, we reserve the right to close this earlier if sufficient applications are received before then - early applications are therefore encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.