Head Of Support Services Jobs
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Are you driven by the desire to make a difference? Join our Advice & Support Team at Providence Row and support those at risk of homelessness.
About us: Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home. We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.
About the role:
Support to Head of Advice and Support
- Line management of three case workers
- Deliver the service in accordance with Providence Row, policies & procedures and values
- Work to service improvement objectives and team plans
- Contribute to the day to day management of the premises to ensure that facilities run smoothly for staff and service users
- Support management and other workers to manage any Incidents on site
- Contribute to partnership development
- Work alongside colleagues to ensure cross departmental support and appropriate support of shared clients
Client support
- Contribute to the smooth running of the Centre to ensure Providence Row is an enabling environment
- Assist managers and the frontline team to review client related incidents and follow up on complaints
- To ensure all clients are given appropriate trauma informed advice & support to improve their situation
- Ensure safeguarding of vulnerable adults processes are followed, where necessary and work with the organisational safeguarding lead
Team support
- Supervise three case workers
- Complete regular supervision, case work management and annual appraisals
- Contribute to the Providence Row assessment procedure
- Support colleagues with technical queries relating to case progression
- Attend training relating to housing advice and present the learning back to staff teams
- Ensuring the team are rehearsed in all policies and procedures
- Support the team to identify training for continued learning and development
Monitor and evaluate work, demonstrating impact
- Ensuring monitoring systems are up to date and that development is ongoing
- Assisting with the review of assessment and recording systems
- Working with other department leads on service user feedback collation
- Keeping accurate financial records of the teams expenditure
- Oversee Advice & Support Team contract monitoring reports for commissioners to ensure delivery against the service objectives and KPI’s.
- Attend contract monitoring meetings alongside the Head of Advice & Support
Partnership Work
- Work with the Head of Advice & Support to identify new partnerships while also developing existing arrangements
- Supporting the team with attendance at key networking events
- Contributing to the community engagement plan
- Contribution to fundraising and community events including open evenings
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply: Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A little about us
We are one of the largest providers of mental health services to schools in London. We also provide early years education and family support, including offering emergency assistance for families in crisis. This work makes a real difference to thousands of children and families each year.
Our values
We work with children and families of all faiths and none; our sole aim is to help those in greatest need so they can overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership.
About the role
This is an exciting opportunity to join our friendly team and use your fundraising experience to make a real difference to the lives of vulnerable children and families. As Head of Fundraising, you will lead a team of two fundraisers to develop relationships and generate income from charitable trusts, statutory sources, individuals, schools and parishes.
This is a diverse and rewarding role where you can work closely with our project teams and see the direct impact of your efforts. The fundraising team is also actively involved in service delivery and this role will be instrumental in helping to distribute gifts and food to hundreds of disadvantaged families at Christmas, as well as helping families in crisis via our Crisis Funds.
You will also play an important role in the senior management team, helping to shape the charity’s overall strategic direction and ensure that many more disadvantaged children and families can access the support they need and have hope of a better future.
What we are looking for
We are looking for someone with at least four years’ fundraising experience who is keen to use their skills to help CCS grow our income. A proactive and flexible approach is also a must! The successful candidate will:
- Have a proven track record of securing income in excess of £300,000 p.a.
- Have experience of managing a team
- Be an effective communicator
- Have excellent interpersonal skills and the ability to develop strong working relationships with colleagues and supporters.
What you will get in return
- Generous annual leave allowance of 35 days p.a. plus bank holidays
- 11% employer pension contribution
- Access to a staff Health Plan and Employee Assistance Programme
- The opportunity to wake up each morning and feel you are making a positive difference!
Location
Lovely office at 73 St Charles Square, London. W10 6EJ (private off-street parking is available for staff). Hybrid working options considered, with the expectation staff attend the office at least two or three days per week.
Application process
We are actively interviewing for this role so please submit your CV and covering letter as soon as possible.
Please ensure you include a concise cover letter that clearly sets out why your skills and experience make you suitable for this role and what motivated you to apply.
Please ensure you include a concise cover letter that clearly sets out why your skills and experience make you suitable for this role and what motivated you to apply.
We are looking for an experienced project and people manager to oversee our exciting, community-embedded health and climate programme at Paddington Development Trust, a dynamic place-based charity that has been working with communities in North Westminster for over twenty years.
We are looking for someone with a passion for empowering individuals and communities around their health, wellbeing and climate action.
The successful candidate will also have a strategic outlook, excellent organisational skills and experience of managing multiple projects and people.
In line with our Investors in People Gold status, we are looking for someone who has the skills and understanding to empower and enable their staff to take ownership, innovate and feel fulfilled in their roles.
This is an excellent opportunity for a highly skilled project manager to apply their skills and experience to a senior role, including becoming part of PDT’s Senior Management Team.
PDT’s Health and Climate Programme consists of a staff team of 22 covering four Community and Maternity Champions projects in Queens Park, Harrow Road, Westbourne and Church Street, Westminster Maternity Champions, North Paddington Climate Champions and a team of Community Health and Wellbeing Workers in Church Street. The Head of Health and Climate will oversee the delivery of these projects through managing a high performing team of project managers and having oversight of budgeting, monitoring and strategic partnerships for all the projects.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Action Wiltshire (YAW) is the youth arm of the award-winning charity Community First. We are looking for someone to manage the suite of YAW services, including Young Carers services, Splash, employability work, Youth Clubs Support and young people’s mental health programmes including BeMindful. You will oversee operations, plan, develop and implement a strategy for operational growth and development across Youth Action Wiltshire services. As part of the Community First Leadership team you will also contribute to the strategic development of Community First to meet the charity’s objectives and Business Plan.
You will have relevant experience of successfully managing high quality youth support services, experience of motivating and supervising staff and volunteers. A successful track record of fundraising, service development and delivery, budget management and report writing. We are looking for someone who is creative, flexible and able to relate to and inspire young people, staff, partners and funders.
The role will include some evening, weekend and school/college holiday working.
Community First follows Safer Recruitment polices. Due to the nature of the work, this role is subject to an Enhanced DBS, along with relevant background checks, references, a probationary period and completion of mandatory training requirements.
Please contact us if you would like a hard copy application form, or if you require any assistance in applying for this post.
Closing date: Tuesday the 1st of October 2024 at 10AM
Community First is an equal opportunities employer. Registered Charity No. 288117.
Please take a look at our vacancies page and submit an application form if you are interested.
The client requests no contact from agencies or media sales.
‘’After the diagnosis, I was referred to Teesside Hospice for the Day Hospice to get help with the emotional effects of the illness, and with my medication. I was so apprehensive, I thought it was a place where you go to die. I was wrong. It’s not about death at all. Everyone at the hospice encourages you to be the best you can be every day’’.
For over 38 years Teesside Hospice has been committed to changing lives across Teesside & North Yorkshire by supporting people and families who’ve been affected by a terminal illness. They provide specialist palliative care and wellbeing activities alongside grief & trauma counselling services for adults and children across the region. Helping them to make the most of every day, ensuring they receive the best possible care by creating experiences and memories that last a lifetime.
The life changing services the Hospice provides are available free of charge to the people who need them most. Despite costing over £3m a year to run, the hospice is largely dependent on fundraised income, with over half of that coming primarily from fundraising activities across Teesside and local residents via retail sales in their shops.
We are now looking for an experienced and ambitious Head of Fundraising to lead the dedicated Fundraising Team at the hospice to ensure financial sustainability of the organisation’s services.
The Role
As the Head of Fundraising, you will be responsible for leading and developing the fundraising department. Duties will include:
- Working alongside the Director of Income Generation to create, develop & deliver a fundraising strategy to support the Hospice’s new objectives
- Lead, mentor, and develop the fundraising team, setting clear objectives and providing ongoing support and training.
- Planning and overseeing the delivery of excellent stewardship of supporters to maximise donor loyalty and lifetime value.
- Recruit, train, and manage volunteers to support fundraising activities.
- Identify new fundraising opportunities and innovative approaches to diversify income streams.
The Person
We are looking for a skilled Head of Fundraising with proven experience to take this established fundraising team to the next level. You should be a flexible and resilient leader, adept at encouraging a culture of innovation within the fundraising team, fostering creativity and continuous improvement.
Bringing with you unrivalled communications skills you will be the primary point of contact for fundraising related inquiries and represent Teesside Hospice at external events and meetings. Ideally you will have the ability to nurture relationships with existing and potential supporters, creating sustainable income from multiple streams.
Why Teesside Hospice
Teesside Hospice offers a fantastic environment to work in and a Hospice Hero’s rewards package for all staff, just some of the benefits included are:
- Competitive pay
- Flexible working
- Free parking
- Generous annual leave
- Blue Light Card & Charity Workers scheme
- Scope for progression
- Employee Assistance Programme
- Free coffee & cake on your birthday
This hugely exciting role is permanent, full-time and based at the Hospice in Middlesbrough, with the potential to work some days from home once established in the role.
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting for a new Head of Fundraising and Communications to build on the growth and development we’ve experienced in recent years, and move us to the next level.
You will work closely with senior leadership to raise crucial funding, public support and awareness to underpin our organisational strategy, and with colleagues across the organisation to gather and communicate stories and information in a powerful and accessible way.
This is a ‘doing’ role as well as a senior one. It’s also a wide role and you won’t be expected to be an expert at everything, so we are looking for someone with the knowledge, confidence and strategic approach to play to your strengths and those of your team, while drawing in other expertise and capacity where needed.
This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable survivors to recover and rebuild their lives.
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
Harris Hill is excited to be working with a fantastic charity based in Berkshire, in their search for a Head of Advice.
Location: Based predominantly in Bracknell and Maidenhead offices (potential for some remote working)
Salary: £40,000 -£45,000
As Head of Advice, you will ensure delivery of high-quality advice services across multiple channels, maximising engagement and access.
Key responsibilities include:
- Ensuring that advice services meet local needs, are effectively managed, consistently delivered and developed to achieve funder requirements, agreed KPIs, accreditation and contractual obligations, client outcomes and regulatory requirements.
- Ensuring that clients and the charitable objectives remain at the heart of the service.
- Working as part of the senior leadership team to support the Board of Trustees and CEO to develop and monitor the strategic plans that reflect the mission, vision and values of the organisation.
- Developing and maintaining stakeholder relationships
The successful candidate will be an inspiring leader who enjoys creating atmospheres where people can thrive and will be experienced in managing a team to deliver high performance, while putting people at the centre of everything you do. You’ll be passionate about developing partnerships and will look for ways to ensure processes are efficient and accessible, in order for the organisation to provide straightforward ways for as many clients as possible to access services, while ensuring Key Performance Indicators (KPIs) are met. You will be effective at coaching and mentoring the people you manage, and able to develop them well, both in their current roles and for them to progress through the organisation. You will possess excellent communication skills, with the ability to communicate assertively but calmly and compassionately, speaking confidently to people at all levels of the organisation. Crucial to the role is a strong understanding of advice and advice issues e.g. housing, debt, employment, benefits etc in order to support the team with complex work and oversee QAA.
CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Location: Head Office ‘Camden’ / Remote
Salary: (Salary Band 6) - £50,500 per annum
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: 30th September 2024 at 12 noon
Virtual Interview Date: 18th October 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Head of Fundraising & Development at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Role
We are seeking a forward thinking, creative and motivated individual who can manage both commissioned tenders, grant funding, fundraising and our training and consultancy functions.
You will be a highly skilled business development professional and experienced fundraiser.
The role will manage the statutory and non-statutory income generation team including tenders, grants and fundraising staff to achieve a net target of approximately £2m per annum. This team plays a pivotal role in the financial wellbeing of the charity enabling us to support the thousands of women and children who come to us each year as a result of violence against women and girls (VAWG).
About You
You will be someone who is committed to the Solace values, who thrives on leading a team to achieve challenging targets and who has excellent verbal and written communication skills. You will also enjoy managing time and projects to achieve strategic success.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
· Flexible working
· Focus on learning and development (internal career progression and training)
· Generous holiday entitlement
· Employer pension contribution
· Family-friendly leave and enhanced maternity pay
· Access to Inclusion Networks
· Daily clinical debriefing
· Employee Assistance Programme providing free 24/7 support and advice
· Employee Benefits Platform offering staff discounts, benefits and savings
· Eye Care Vouchers
· Flow & Restore yoga classes
· Meditation sessions
· Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
· Values, Behaviours & Competencies
· Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
Are you ready to lead a finance team in a dynamic, purpose-driven environment?
Challengers is looking for a passionate and experienced Head of Finance to join our Senior Leadership Team, taking the helm of our finance operations and supporting our mission to transform the lives of disabled children and young people through the power of play.
Who We Are
At Challengers, we break down the barriers to play and make it possible for every disabled child and young person to play and have fun, without limits. Our mission is to transform the lives of disabled children, young peopleand their families through the power of play, to reach our vision of A world where all children and young people can play together, freely.
What We Offer:
- Generous Holiday Package: 31 days, including bank holidays, with additional days for long service. Plus, after your first year, your birthday off!
- Work-Life Balance: We value work-life balance and aim to support our teams in delivering the best outcomes for both those who use our services and our staff
- Free Training: Opportunities to expand your skills, including courses in Disability and Inclusion Awareness, Safeguarding, First Aid, Makaton, and more
- Free DBS: We cover the cost of DBS checks for all employees
- Pension & Healthcare: Access to a NEST pension scheme and a health cash plan through Simply Health
- Career Breaks: Available after three years of service, subject to approval
About the Role
As the Head of Finance, you will oversee all financial operations, ensuring the smooth running of the finance function with support from two Finance Officers. This is a pivotal moment to join Challengers as we embark on a new strategic journey, aiming to reach 1,000 families and deliver 100,000 hours of life-changing services for disabled children and young people.
You will work closely with various stakeholders, including trustees, parents, carers, auditors, and statutory funders. Your leadership and expertise will help drive our financial strategy as we work to expand our reach and impact.
Key Responsibilities:
- Oversee day-to-day finance operations and provide strategic financial insight
- Prepare annual accounts, manage audits, and ensure compliance with regulatory bodies
- Lead budgeting, forecasting, and financial analysis to support the organisation's growth
- Manage IT infrastructure, ensuring robust data security and GDPR compliance
- Lead and develop the finance team, fostering a culture of collaboration and excellence
About You:
- You are a qualified accountant with at least three years of experience in a senior financial role
- You bring strong expertise in financial analysis, budgeting, and preparing annual accounts
- You are a seasoned leader with proven experience in managing small teams and working collaboratively with diverse stakeholders
- You possess excellent skills in financial modelling and database management, particularly in MS Excel
- You have experience in managing IT infrastructure and ensuring compliance with data security protocols, including GDPR
- You are passionate about the not-for-profit sector and have a deep understanding of the challenges faced by disabled children and their families
Other Job Details:
- Location: Guildford or Farnham office, with flexible remote working options
- Salary: £47,000 - £60,000
- Hours: Full-time (35 hours per week)
- Reports to: Chief Executive
Application Details:
- Closing Date: 30th September 2024
- Interview Dates: 2nd - 4th October 2024
Join us in making a lasting difference for disabled children and their families. Apply today to be part of something truly special, by submitting your CV to the link provided & we will be in direct contact.
Head of Operations
We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
Position: Head of Operations
Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)
Hours: Part-time: 0.6FTE – 08.FTE
Contract: 2-year fixed-term contract
Salary: Up to £43,000 pro-rata depending on experience
Closing date: 12 noon Friday 4th October
About the role:
We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.
Key areas of responsibility include:
- Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.
Essential knowledge, skills & experience include:
- Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
- Strong leadership qualities to lead operations and fulfil an executive function
- Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
- Exceptional interpersonal, verbal and written communication skills
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
- Exceptional people management and coaching skills with experience of managing HR and L&D functions
- Excellent project management and organisational skills, able to multi-task with attention to detail
- Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
- Strong analytical and problem-solving skills
- Risk management: able to identify and manage organisational risks and operational issues
About the organisation:
The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:
- Restoring mental, physical and emotional wellbeing
- Overcoming isolation and reconnecting with a healthier support network
- Rediscovering confidence and self-belief
- Identifying practical coping strategies
The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse
How to apply
Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.
Diversity, Inclusion and Safeguarding
The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do. We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.
We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.
You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Today, Ochil Tower School is a thriving educational and residential community, where 27 children and young people, aged 8-21, with special and complex additional support needs live, learn and grow together.
The School is part of the Camphill Community which comprises 11 different Camphill sites in Scotland.
Ochil Tower School is set in seven acres of stunning Perthshire countryside. This enables its children and young adults to feel more relaxed and better able to forge relationships with peers and staff. They are then more able to build self-esteem, confidence and their capacity for resilience.
The School provides excellent care and education and is not short on ambition. In October 2018, it opened a new Life Skills Centre. This facility is for young adults aged 18 – 21 and is designed to help them so that they are better prepared for the challenges of living an independent adult life by developing their skills in learning, life and work. OTS is now focussed on extending the residential provision to 52 weeks. The Board of Trustees have a commitment to further enhancing and developing their residential houses and plans to build new educational facilities for the school.
Ochil Tower School is now looking for a Head of Care who will form a key part of the Leadership Team, working under a highly experienced and dynamic Executive Director. The Head of Care would be effective in collaborating with the education team, parents and carers and a range of other partners to meet the needs of our children and young people.
The Head of Care will liaise with members of the school community primarily but will link in with other residential schools and with other external agencies to ensure that the service remains responsive to need, is professional in approach and in line with National Care Standards, as well as Government initiatives regarding residential and day care for children and young people. The successful candidate will undertake the day-to-day strategic leadership and management of the residential team and ensure effective systems are in place for policies, procedures and monitoring. You should have significant experience of working successfully in a leadership role with proven experience of leading and supporting the development and delivery of operational strategies and associated action plans.
As well as all the skills required of a senior manager, you will need to have a commitment to and respect for the Camphill ideology.
We would emphasise that you need not be an existing Head of Care but a very experienced leader in a sizable organisation who is ready to step into strategic management.
If this sounds like you and you feel you are strongly aligned with the vision, mission and values of Ochil Tower School, we’d like to hear from you.
How To Apply
If you’d like to work for this inspirational charity, get in touch with the BTA Recruitment team today.
Please email us to request an information pack, full job description and person specification.
You are advised to get in touch in advance of the closing date to give us time to consider your application and pre-interview the strongest applicants.
Closing Date: Midday Wednesday 2nd October 2024
Interview Date: Monday 14th October 2024 at Ochil Tower School, Auchterarder.
This search is being conducted exclusively for Ochil Tower School by BTA (Bruce Tait Associates). Our leadership team has all worked in the voluntary sector and we use this experience to match organisations and individuals to create great appointments.
The Royal Marsden Cancer Charity exists to support the pioneering work of The Royal Marsden, a world-leading and internationally renowned cancer centre. Our support enables the hospital to change the lives of cancer patients, and their families. around the world.
We raise funds to support life-saving cancer research, the construction of new world-class facilities, personalised treatment and care and investment in state-of-the-art equipment.
We are a very ambitious organisation which has gone through transformational growth over the past five years and exceeded our fundraising targets. However, with one in two of us expected to develop some form of cancer, it is essential that we go even further in our fundraising efforts to support the essential work of The Royal Marsden. Therefore, we have recently launched our most ambitious strategy yet, that will see us raising at least £215m over the next 5 years.
To support us on our growth journey we now have an exciting opportunity to join us as our permanent Head of HR. Reporting into the Associate Director of Corporate Services and Grants, you will be the HR professional lead for the organisation.
Key deliverables:
- Act as a strategic business partner and trusted advisor to senior leaders, developing excellent working relationships with the Senior Leadership Team, providing sound senior level HR advice, using data and insights to inform decision-making and drive performance.
- Effective delivery of day-to-day HR management and oversight, including HR Policies, performance management, staff surveys, pay and benefits and employee engagement, whist inspiring any direct reports and external consultants to deliver exceptional performance.
- The continuous development and management of a Learning and Development programme which delivers on the needs of a high performing fundraising organisation.
- Embedding EDI into all aspects of the management and development of people, to ensure we are able to attract, engage and retain a diverse and inclusive workforce which reflects the diversity of the cancer community we support.
This is a pivotal role for us, we need a visible, pragmatic and highly personable HR leader to help us achieve the ambitious targets that we set ourselves, both as a Charity and individually. Working for us offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer.
Our aim is to create a workforce which is representative of the diversity of the cancer community that we exist to support, whilst contributing to the creation of a more equitable, diverse, and inclusive charitable sector
We operate hybrid working with significant office presence required.
The client requests no contact from agencies or media sales.
Join GamCare as our Remote Services Development Lead and drive the evolution of our support platforms, helping us to reach more people in need.
The Role
As the Remote Services Development Lead, you will play a crucial role in leading and developing GamCare's remote services, ensuring seamless delivery across multiple platforms including telephone, live chat, WhatsApp, and video. You will oversee a team of Senior Managers and drive service improvements to meet targets, while fostering a positive, high-performing environment focused on staff wellbeing and retention. This role also involves the strategic development of GamCare’s online and helpline services to expand their reach, particularly into underserved communities.
You will be at the forefront of shaping and embedding evidence-based interventions that align with GamCare’s mission of supporting those affected by gambling harm. In this role, you will collaborate with key stakeholders, internal teams, and external agencies to enhance service delivery, ensuring that safeguarding protocols for vulnerable individuals are upheld to the highest standard.
This position offers the opportunity to contribute to GamCare’s growth and sustainability by translating strategic goals into operational plans, managing performance, and establishing meaningful partnerships with stakeholders and the NGSN. Your leadership will ensure GamCare's services continue to evolve and thrive in a rapidly changing digital landscape.
Key Responsibilities
- Leading the development and delivery of GamCare's remote services, ensuring alignment with strategic objectives and service targets.
- Overseeing and supporting Senior Managers in managing helpline and online services, establishing a high-performing and supportive team environment.
- Driving continuous improvement and innovation in remote service delivery, implementing evidence-based interventions and expanding services to underserved communities.
- Collaborating with key stakeholders and external partners to develop and maintain strategic partnerships, enhancing service reach and impact.
- Monitoring and reporting on performance data, using insights to guide service enhancements and meet funder requirements.
- Ensuring safeguarding protocols for vulnerable individuals are rigorously upheld, with a strong focus on risk management and service quality.
About You
We are looking for a dynamic and experienced leader with a proven track record of managing large-scale remote services, ideally within a helpline or digital support setting. You will have extensive experience in leading multi-functional teams, both staff and volunteers, and a strong ability to develop and implement strategic plans. Your deep understanding of safeguarding, coupled with expertise in business planning, change management, and relationship building, will ensure you can lead in a fast-paced and evolving environment.
You will be passionate about making a difference to those affected by gambling harm, with a strong commitment to staff wellbeing and retention. With excellent communication, data analysis, and IT skills, you will be able to guide continuous improvement and innovation in service delivery, working closely with partners to enhance the reach and impact of GamCare's remote services.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%
- Discretionary company sick pay from day one of service
- Employee Assistance Programme – 24-hour support
About Us
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
For further details and to apply please click the apply button.
Closing date for applications: 27th September 2024.
Interviews will take place online via video conference – the week commencing/on 7th October 2024.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
Supporter Care Manager
REQ000786
£36,489pa
Woking Surrey GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
About the role
We’re looking to recruit a Supporter Care Manager to join our Supporter Income and Engagement team to help embed and nurture a supporter-centric culture within WWF UK.
As Supporter Care Manager, you will be responsible for developing your team and helping to foster a culture of excellence, accountability, and teamwork, where vision is shared, quality and service standards are outstanding, and success is celebrated. This will include working with all members of the wider Supporter Care team, including 2 other Supporter Care Managers, and line managing a small team of Supporter Care Specialists. You will build rapport with supporters and continually drive efficiency, innovation and quality of processes and services to maximise supporter satisfaction and retention.
We’re looking for someone with:
· Used to leading & developing team members.
· Experience of successfully managing complex customer enquiries/complaints.
· Good understanding of Supporter Operations role in ensuring supporter satisfaction, retention & loyalty.
· Knowledge of risk management & contact databases.
· Understanding of compliance within a customer-facing environment, including GDPR, PCI DSS & safeguarding procedures
· Strong communication, team working & interpersonal skills.
Benefits, rewards & location
The salary for this role is £36,486. We also offer a full benefits and rewards package including:
· Annual leave starting at 26 days a year, rising one day each year to a maximum of 30 days plus bank holidays
· Flexible working options
· 5% employer contribution to pension, increased to 10% with employee contribution.
· Training and development opportunities
· Regular wellbeing initiatives.
This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with hundreds of projects around the world and millions of supporters.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win.
We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive.
We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.
How to apply and the recruitment process
Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Emmaus Bristol is a local homelessness charity and part of the international movement of Emmaus communities.
We are looking for a Head of Buildings to lead on the maintenance and improvement of our existing premises as well as playing a role in acquiring new buildings – whether renting a shop or building homes.
Emmaus Bristol is a fabulous place to work and you leave every day with the satisfaction that your hard work has helped people out of homelessness. Emmaus is different to other homeless charities in that staff work alongside formerly homeless residents, known within Emmaus as Companions. So as well as working as part of our employee team, you’d also work alongside Companions and other volunteers.
If you would know exactly what to do or who to call if the Social Enterprise Manager reported a leak in the eco holiday pods, the Support Team Manager needed you for an HMO inspection and you’d feel excited to be involved in developing new homes, then this job is for you!
As we are a small charity, the variety of work in one role is huge! This could appeal to you and you’d make it work full time. Alternatively, you’d like to work part time and employ other team members to fill the gaps. We are open to both approaches.
The key requirements are that you know buildings and building work inside out, you are confident and capable, and you can lead a team. This is a new role and it will really suit someone who can shape the role and run with it.
If preferred, you can apply via our application form.
The link to the application form is in the Recruitment Pack, which you can find here and on our website.
To empower people affected by homelessness and poverty to change their lives for the better whilst using our voice to achieve social change
The client requests no contact from agencies or media sales.