Head Of Service Jobs
An exciting opportunity has arisen for an MDT Admin to join our Therapies Team. This role will require the successful candidate to provide high quality efficient and reliable administrative support to the Therapies Directorate.
Staff benefits include, free shuttle bus, and more… Read more below.
Role Requirements
- Support planning and changes in the administration of children and young people’s timetable for children and family services.
- Support with photocopying of notes for subject access/ solicitor requests (SARS).
- Manage the SARS and redacting process with appropriate members of the Therapies teams.
- Update logs and coordinate the Clinical and Safeguarding Supervision across the Therapies teams, escalating non-compliance where required.
- Monitor mandatory training compliance and administer booking processes for all relevant training sessions/course.
- Coordinating specialist clinics, including spine and hip clinics; liaising with the Physiotherapy team to ensure the correct children are on the schedule. Liaison with external Consultants to organise the clinic lists.
- Carry out audiotyping of clinic letters and distribute as required.
- Update absences within the teams onto the SMI (staff care) system, as requested by the Heads of Service.
- Place orders for any required equipment and/or resources for departments and for the children and young people as deemed necessary.
- Take overview of clinical asset ordering, linking with the clinical assets team and management system, in line with MHRA guidelines and the medical devices policy.
- Track and monitor equipment orders with Heads of service, escalate delays and provide a central overview for all equipment re-charges and ordering.
- Raise and receipt PO’s and invoices for the therapies directorate and liaise closely with the finance team.
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offender’s
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
The role:
A great opportunity for you to join the Think Local Act Personal team and make a real difference to the future of care and support by:
· Working in coproduction with the National Co-Production Advisory Group and people working within the care and support system, to improve national policy and practice and drive positive change towards greater personalisation.
· Co-Create new tools and offers to help all parts system understand ways to drive change using the Making it Real Statements to personalise care and support.
· Collaborate across strategic priorities and teams, enabling knowledge sharing and supporting the development of wider improvement offers.
· Deliver projects and various consulting tasks such as relationship management, workshop design and facilitation, audits, performance and impact data analysis report writing, and presentations.
· What we are looking for:
· Experience of leading programmes with excellent project management skills
· Ability to think and act strategically, demonstrating a record of successful delivery of personalisation and improvement projects in social care or a related field
· Experience of growing developing, leading, motivating and managing partnerships to achieving clear and challenging objectives in relation to personalisation and self-directed support
· Commitment to equity, diversity, and inclusion
· Experience of co-design and co-production of tools, workshops and delivery of a range of consultation activity, working alongside people who self-direct their care and support.
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us by email
The client requests no contact from agencies or media sales.
At Ambitious about Autism, we're currently looking for a Head of Governance and Compliance to join our team.
You'll play a crucial role, ensuring best practice governance and compliance is embedded in Ambitious about Autism and the Ambitious about Autism Schools Trust. You'll develop and implement high-quality monitoring and reporting policies and systems, promoting excellent governance and maintaining compliance with all external regulatory requirements.
You'll work closely with colleagues in the Executive Teams and wider Senior Management Team, as well as ensuring the Board is meeting its responsibilities and receiving high quality information and support from the staff team. You'll also contribute to the development of the organisation's overall strategy and operational plan, as a member of the Senior Management Team.
We are looking for someone who has:
- Demonstrable experience in managing the governance of an organisation.
- Up to date knowledge of either or both of Charity Commission, Care Quality Commission and Department for Education regulatory environments.
- Proven knowledge and experience in governance and compliance, working at a senior level with Trustees and senior leaders.
- In depth knowledge of statutory reporting procedures and record keeping.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Join our dynamic team as our first Head of Communities
We are seeking a dynamic, inspiring, caring and trusted individual to make Holocaust Centre North and our projects more inclusive, imaginative and accessible. The Head of Communities will lead our new flagship initiative ‘The Rudi Project’. The programme will support our vision of Holocaust Centre North as a bold and pioneering space to reflect on ‘a global history through local stories’ from the North of England and foster a culture of care.
Holocaust Centre North
Holocaust Centre North promotes education on the Holocaust and post-Holocaust issues to raise awareness of human rights, freedom, and equality. We do so by telling a global history through local stories, specifically those of survivors and refugees who rebuilt their lives in the North of England.
Our work spans archives and collections, learning, artistic research, exhibitions, and survivor welfare. Through these areas, we aim to foster a culture of care and raise awareness about the relevance of Holocaust history today.
We collaborate closely with refugees of Nazi persecution, their families and carers, local communities, artistic practitioners, researchers, and schools to create spaces for nuanced dialogue about the ongoing relevance of the Holocaust. We strive to create opportunities for reflection on the role this dark chapter of our shared history plays in the present, using contemporary critical frameworks to engage audiences with Holocaust history.
We are now seeking to expand our current work to reach communities that had previously been excluded, underrepresented, and/or marginalised in our work, also involving them in the museum itself. We are looking for an individual with experience in community engagement and development, particularly through the lens of archive practice and artistic responses to heritage collections.
The Rudi Project
Funded by the Heritage Lottery Fund, The Rudi Project aims to develop strong partnerships with local communities that we don’t yet engage with, involving them as central participants within the fabric of our work. Through a programme of workshops, events, publications and artist residencies, we will use co-production to pose critical questions: how do we engender reflections on the Holocaust's legacies in communities that feel alienated from this history? How do we work with local communities that may feel divided due to the repercussions of current international conflict? How can we commemorate the Holocaust whilst also acknowledging participants’ silent testimonies and inherent experiences in an ever-shifting present?
This initiative represents the legacy of a recent rebrand process, which delivered a re-imagined Holocaust Centre North with a unique mandate to articulate 'a global history through local stories' and to foster 'a culture of care' when engaging with stories of trauma. Building on these foundations, The Rudi Project will enable communities to guide us in the design of sustainable and long-term practices to connect with people, especially those who also live their lives after trauma, loss, discrimination, persecution and isolation. In the process, the project will further enhance our resilience and sustainability by extending the reach of existing investment, and resources and bringing more voices around our table.
Job Description
To work closely with the Director to support the delivery of the organisational strategy through community engagement. This will include:
- Develop a methodology for socially engaged practice and community co-production for Holocaust Centre North
- Design and deliver meaningful community consultation.
- Contribute to the development of an audience development plan for reaching diverse audience goals both through existing programmes and new initiatives.
- Support and advise colleagues in all departments to remove barriers to access and ensure Holocaust Centre North is welcoming for all.
- Build networks with charities, grassroot groups, community groups, educational partners, cultural partners and the healthcare sector.
- To line-manage members of the Holocaust Centre North team
- To contribute actively to monitor and evaluate Holocaust Centre North’s impact, particularly in relation to community engagement.
To plan and deliver events and activities with communities as part of our new flagship programme ‘The Rudi Project:’
- Design and deliver pilot activities to engage communities with our existing initiatives across commemoration, artistic responses to collections and archives.
- Maintain a calendar of outreach activities, including community events, workshops, appearances and other communication opportunities.
To manage Holocaust Centre North’s Volunteer Programme
- To widen the reach of our volunteer recruitment and develop meaningful roles for volunteers across the organisation.
- To manage volunteers.
- To evaluate the volunteer programme and report to the Director and/or the Board of Trustees on community development/the project.
- To undertake any other duties as required.
Person specification
Experience
- 5 years of demonstrable experience of running creative community engagement schemes that deliver long-term impact.
- Evidence of awareness of innovative approaches to community engagement either with the cultural sector or other sectors.
- A proven track record of running meaningful consultations with a variety of communities.
- Experience of writing funding bids for community engagement/development projects or of collaborating with development teams to apply for funding.
- Experience of community development through the lens of archive practice, commemoration and/or contemporary art (desirable).
Skills
- A proven track record managing project
- A confident and effective communicator in person and in writing
- Experience monitoring and evaluating programmes
- Ability to supervise individuals, as well as work independently
- A strong network and the ability to form a wide-ranging set of strategic partnerships
- Evidence of experience of delivering activity that supports the overarching strategic vision of an organisation
- Proven ability to manage staff and/or volunteers
Interests and personal attributes
- Interest in the history of the Holocaust and traumatic histories.
- Knowledge of the history of the Holocaust (desirable)
- An appetite for taking risks and innovation.
- Ability to work as part of a small organisation.
- Ability to prioritise without being drawn in short-termism.
- Proficiency in more than one language (desirable). This can include any language, particularly those widely spoken by minority communities in the North of England (e.g., Arabic, Gujarati, Romanian, Panjabi, Polish, Slovak, Ukrainian, Urdu, etc) and/or languages relevant to Holocaust history and our collections (e.g., Czech, French, German, Hebrew, Hungarian, Lithuanian, etc.).
- Experience and passion working with people from all sections of society.
- Adaptable, flexible, resourcesful and driven.
- Ability to be in Huddersfield and travel across West Yorkshire as necessary.
The client requests no contact from agencies or media sales.
Impactful research. Expert communication. Panoramic vision.
Head of Cancer Patient Information Services
£80,000 - £86,000 plus
Reports to: Director of Information and Involvement
Directorate: Policy, Information and Communications
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) - We are open flexible working options, if you would like to discuss please get in touch
Closing date: 2nd August 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Please note: Cancer Research UK is able to consider visa sponsorship for this vacancy. If this applies to you, please ensure that this is clearly marked on your application.
At Cancer Research UK, we exist to beat cancer.
We're looking for an inspiring and experienced leader for the Head of Information Services, to provide strategic oversight and management of Cancer Research UK's information services. Our online cancer information is one of the most widely trusted sources in the UK, with more than 30 million people accessing it each year, while our helpline and Cancer Chat provide a much-needed service for people affected by cancer. This role will be responsible for continued improvement and transformation of the service responding to audience needs and digital trends.
You'll be surrounded by people who are people dedicated to providing high quality cancer information to millions of people and helping improve everyone's understanding of cancer.
What will I be doing?
Oversee the provision of high quality, accessible and impactful information services to patients and the public, including the nurse helpline, About Cancer website, Cancer Chat and clinical trials information.
Provide strategic direction to ensure CRUK uses innovative approaches to differentiate content to meet audience needs and responds to digital trends for continued improvement or transformation of its information provision across multiple channels.
Act as a key SME on cancer patient experience and information user needs, using data to advise senior leaders and teams across CRUK (including press), representing or providing the clinical expertise and knowledge of the team.
Provide functional leadership to the patient information teams
Support the Director of Information & Involvement and I&I leadership peers with shared accountability for the implementation of the department's strategic objectives inclusive of culture and engagement.
Work in a cross-organisational senior leadership team to shape and deliver information journeys and increased personalisation, as part of CRUK's Engage digital transformation programme, leading to deeper engagement, brand and fundraising benefits
What are you looking for?
Knowledge of information seeking with an understanding of how to target, build engagement with, and evaluate content and services.
Strategic thinking - ability to develop and deliver clear content and channel strategy aligned with organisational goals and audience needs.
Proficiency with digital tools, platforms and technologies relevant to content creation, management and distribution.
Flexibility to quickly adapt to new trends, technologies and changes in the digital landscape.
Excellent oral and written communication skills, in particular the value of communicating in plain English.
A commitment to maintaining confidentiality for the users of the information service and understanding of data governance frameworks and data protection regulations.
Excellent interpersonal skills, with the ability to engage and collaborate with internal and external stakeholders at all levels, including partners and vendors.
Experience of setting and managing budgets, and an understanding of practicing in a cost-effective way.
Experience of working in matrix structures.
Team leadership experience in a complex and / or change environment.
Understanding of clinical / nursing accountability and how this applies in a public information service setting.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
Thank you for your interest in becoming the next Head of Intensive Case Management at Crisis, Skylight London.
If there ever was a good time to join a new organisation, this would be it, as we embark on our new 10-year strategy for ending homelessness. This is a real opportunity to bring your skills, experience, and knowledge to lead a team that has positive impact on the lives of individuals who are experiencing homelessness in combination with complex needs and multiple disadvantages. The team also connects with local communities, volunteers, and other organisations, encouraging system change for people facing homelessness.
About the role
This is a real opportunity to bring your skills, experience, and knowledge to lead a team that has positive impact on the lives of individuals who are experiencing homelessness in combination with complex needs and multiple disadvantages. The team also connects with local communities, volunteers, and other organisations, encouraging system change for people facing homelessness.
About you
You will be part of the Crisis Skylight London leadership team and will encourage and enable staff to constructively contribute to, develop and achieve the aims and objectives of the service. You will also identify and develop opportunities for effective partnerships work, so that our members have strong pathways to the community-based specialist services and support they need as part of their journey out of homelessness.
You will have a strong track record of operational management and a background of leading teams to deliver evidence-led, high quality, impactful services to vulnerable people. Through a collaborative approach, sharing ideas and proposing solutions you will support the team to adapt and work through challenges and change.
Your leadership will be crucial to drive positive and systemic change and help us work towards our strategic goals.
We will be Bold, Impactful, Collaborative and Equitable in our approach, building on a set of positive behaviours and culture that will help us to secure the right policies, deliver breakthrough services and build a community, helping to end homelessness across Great Britain. Staff, members, and volunteers acting together to be positive, ambitious, and guided by the impact we seek to have.
It’s a scandal that people are homeless. Every day it destroys lives. But we can solve it.
Together, we will end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 4 August 2024 (at 23:59)
Interviews will be held on Thursday 15 August 2024
We are seeking an experienced and dedicated People professional to join our HR team as a Head of People & Development.
The postholder will be tasked with overseeing the operational delivery of the HR service within the Students' Union, with a headcount of 87 Non-Student and 145 Student staff, ensuring they are providing a high-quality service covering areas such as recruitment & selection, onboarding, performance management, learning & development, reward and remuneration (including payroll) and employee relations.
This role is being supplemented by a Director level post to take on strategic responsibilities, however the post holder is expected to influence how the service functions and will have the opportunity to recommend improvements to overall service delivery.
The role holder will also be expected to realise benefits achieved through the continued implementation of an HR information system designed to streamline processes and automate transactions.
Summary of Key Responsibilities:
1. Develop and implement HR systems and processes aligned with the organisation's overall goals.
2. To support the organisational culture to promotes inclusivity, engagement, and high performance.
3. Oversee HR operations including recruitment, performance management, training and development, compensation and benefits, employee relations, and HR compliance.
4. To support managers in addressing cases related to dispute resolutions, disciplinaries, grievances, absence, performance, and redundancy.
5. To deliver appropriate learning and development activity aligned to the overall learning plan.
6. To manage the payroll bureau service.
In order to gain a better understanding of the role, please check our Job Pack which contains the essential criteria and person specification.
About you:
You must have:
- Significant HR management experience, with a proven track record of success.
- Extensive knowledge of HR principles, including UK employment legislation.
- Strong people management skills.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making skills.
- Ability to maintain confidentiality and act with discretion and integrity.
You ideally have:
- Professional HR qualification, such as CIPD.
- Experience in change management and organisational development.
- Experience in pay and reward.
- Proficiency in HR software management.
About us:
King's College London Students' Union (KCLSU) is an independent charitable organisation that works to further the interests of approximately 36,000 students at King's College London. KCLSU offers a fun, social and flexible work environment attracting talented professionals who want to make an impact on a diverse student body.
We welcome you to join us.
Benefits of working for KCLSU include:
- Hybrid Working Policy
- Pension Contribution
- Interest Free Season Ticket Loan & Computer Loan
- Cycle to work Scheme
- Enhanced Sick Pay
- Enhanced Maternity and Paternity Pay
- Eye Tests & single focal glasses allowance
- 34 days annual holidays including Bank holidays, volunteering days and wellbeing days
- Discounts at KCLSU venues
- Wellbeing allowance
- Employee Assistance Programme
- "No meeting Friday" ethos
- KEATS Learning Platform & LinkedIn Learning subscription
- Death in Service
- Access to KCL Libraries
Our commitment to Equality, Diversity and Inclusion:
At KCLSU, EDI is at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.
Eligibility:
To be eligible to apply for this role you must:
- Be eligible to work in the UK, and provide proof of this (i.e.a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one
- Not be a trustee of King’s College London Students’ Union
- Trustees should not apply for a role whilst in their term of office, or should their application be accepted or progressed to the interview stage.
- Ex-Trustees can apply for student staff (non-administrative) roles, as soon as they finish their tenure. Ex-Trustees can apply for career staff / permanent staff roles, only after a year has passed of them being a trustee. Applications submitted within the year should not be accepted or progressed to the interview stage.
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Support Services will work with the Director of Support Services to create a positive, supportive culture of personal growth, underpinned by a holistic and empowering health and wellbeing approach.
Supported by the trustees, the CEO, staff and service users, the postholder will be a leader and will provide a constant stimulus for self-improvement in a learning, supportive and diverse environment. A candidate with a proven track record of delivery, they will provide high level and efficient management of Betknowmore UK support and community programmes, including all three primary services, GOALS, New Beginnings and Peer Aid, as well as bespoke projects which include the development of Hubs within key London Boroughs and creating digital activities.
The postholder will work to ensure impactful service provision and outcomes; recruit, train and supervise a team of staff/mentors/volunteers to deliver support and community activities; and oversee service integration and collaboration with the National Gambling Support Network (NGSN) partners and other key stakeholders.
A key aspect of the role will be to work closely with people presenting with gambling-harm issues and/or people impacted by someone else's gambling. The Head of Support Services will oversee sustainable recovery interventions which may include structured psycho-social 1:1 and group activities, counselling and therapy, peer and mentoring support, with services co-produced by clinicians and health professionals, and insight and knowledge from experts by experience.
The candidate should demonstrate previous experience of management and oversight of similar programmes of work, within mental health, addiction or community NHS or voluntary sectors.
Experience of gambling support and treatment and/or harm minimisation programmes is desirable, but not essential.
Working with other members of the Senior Management Team, they will input into the management of the charity, as well as supporting grant, contract and tender submissions, operational management, governance, performance and contract monitoring and outcome reporting. This will include financial planning and budgeting.
Adherence to health and safety, and equal opportunities and diversity policies is expected at all times.
Key responsibilities and accountabilities
Development and Delivery
- Manage the strategic and operational performance of services to agreed standards and targets with the Director of Support Services and CEO.
- Provide management oversight to service teams and ensure the activities they are leading on are delivered to set quality and outcomes, that they are safe and operate in positive environments, and adequately supervised, monitored, audited and reviewed.
- Provide management oversight to the charity’s portfolio of programmes and projects, including those within the National Gambling Support Network (NGSN)
- Ensure strategic & performance coverage of all areas of service delivery outlined in the services’ SLAs.
- Review service delivery and implement necessary changes, to ensure high quality service, reflecting best practice and clear impact for all service users.
- Conduct regular supervision with staff and service users about service effectiveness and maximise client involvement in service design and development.
Monitoring and Evaluation
- Produce a monthly service review, linked to the charity’s strategy and business plan.
- Manage monitoring and evaluation framework and oversee CMS/CRM systems.
- Liaise with external support networks, such as universities and research organisations, to aid data management requirements.
Line Management
- Ensure staff are recruited, supervised and developed in accordance with Betknowmore UK systems and processes, in particular annual planning and review and objective setting.
- Support the provision of staff training to the highest standard and in accordance with Betknowmore quality assurance standards
- Provide HR support and on-going staff line management.
- Liaise with Clinical Supervisor to ensure staff have adequate support and resources.
- Contribute to the development of services knowledge and practice, by keeping up to date with current research and practice and ensuring that the clinical and support approach of the teams reflects such current information as appropriate.
Partnerships Building and Collaboration
- Develop our operational and strategic relationship with external partners and stakeholders to maximise the success and impact of Betknowmore UK services.
- Co-ordinate Betknowmore UK contribution to service-related networks ensuring attendance at relevant operational and strategic meetings and provide feedback and sharing of information.
- Represent the organisation at events, webinars and other meetings to inform service development and promote best practice in service delivery.
Financial Management
- Oversee budgets and expenditure related to the services and help meet targets.
- Provide oversight to petty cash and day to day expenses.
- Assist with other fundraising associated with service development as agreed with Senior Management Team.
Health and Safety Responsibilities
- Ensure the safety and wellbeing of staff, clients and other beneficiaries is intact.
- Oversee Betknowmore UK premises and risk assess external sites, ensuring all working environments work correctly to policies and procedures.
- Ensure that Betknowmore UK Diversity and Equality policies are upheld.
General
- Attend regular supervision sessions with the Director of Support Services.
- To operate with clear professional & confidentiality boundaries to work within the organisations code of conduct.
- To carry out other duties commensurate with the post.
The Disclosure & Barring Service (DBS) - Disclosure
Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant. As Betknowmore UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2013 1198. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.
Qualifications or Relevant Experience
- Educated to degree level or equivalent
- Evidence of Continued Professional Development relevant to the role purpose and level
- Two years minimum experience in a similar role
Essential Knowledge & Skills
- Knowledge of mental health or drug, alcohol or gambling support and recovery services
- Ability to manage complex support and training services
- Experience of establishing a positive recovery culture, aiding sustainable behavioural change
- Experience of working with complex addiction and/or high support needs service users (group and 1:1 work)
- Experience of safeguarding lead and procedures
- Demonstrable track record of achieving successful outcomes and performance indicators at management level in a comparable national/ international organisation
- Good understanding of IT applications and database
- Commitment to continuous learning and development
- Experience of multi-agency working and maintaining positive relationships
- Ability to work with service users with multiple needs across diverse/emerging communities.
- Experience in helping people to acquire life-skills including budgeting, healthy life choices, employment/education advice
- Commitment to the charity’s principles and willingness to work within policies and guidelines
- Be able to organise and prioritise your work working as part of a team or by yourself
- An understanding of the principles of user involvement
- Good verbal and written communication skills
- Ability to keep accurate records
Desirable Skills
- Experience of working within NHS settings
To find out more about this role, a Q&A webinar will be held on Wednesday 31st July at 7pm. Please register your interest here
Please ensure you can answer Yes to the above questions before applying.
If you would like to find out more about this role, we are holding a Q&A Webinar on Wednesday 31st July at 7pm. Please register your interest https://us02web.zoom.us/meeting/register/tZYkceqgqDgrH9alfQVZdSyHj1Zoae-GLVGO#/registration
The client requests no contact from agencies or media sales.
Our Chief Executive's Office is looking for a highly organised individual with the confidence and credibility to work with Senior Stakeholders across our Executive Leadership Team, Board of Trustees and the Royal Household to become our new Head of the Chief Executive's Office.
The key aspects of this role include:
- Providing operational day to day leadership and management of the CEO office
- Laision with the Royal Householder on all matters relating to The Prince’s Trust, our Founder and management of all Royal engagements
- Producing briefing documents and reports for the CEO, Leadership and Trustee Board meetings.
This role is perfect for you if you have experience of operating at a senior level, with a keen eye for detail and a strategic mindset. Experience of leading the executive support requirements of senior leaders is a must. We have a hybrid way of working, and whilst there is flexibility, you will be required to be in the South London Centre 3 days per week.
The client requests no contact from agencies or media sales.
They’re looking for a Head of Customer Service Improvement to join their team in Peterborough.
About the role and person:
Monday – Friday
Permanent
As their Head of Customer Service Improvement, you’ll lead the Customer Resolution Team, taking a strategic, forward-thinking view of the service and ensuring that our client is effective in managing and learning from customer complaints. You’ll effectively manage the budget for the team and work closely with the Housing Ombudsman Service to ensure all regulatory returns and requests for information are handled in a timely manner and that they build a strong external reputation of trust, transparency, and a willingness to learn and improve. Working closely with other teams across the business, you’ll identify opportunities to enhance services to their customers reporting key learning and required improvements to the Senior Leaders. This is an exciting opportunity to develop and design a new complaints service that will drive continuous improvement for our client.
What skills/behaviours do you need to be their Head of Customer Service Improvement?
- Passionate about meeting customer needs and improving services.
- Previous experience of leading and delivering a robust complaints service.
- Good experience of establishing a root cause analysis framework and driving complaints reduction initiatives with tangible results.
- Good experience of driving high performance standards within a regulated complaints function, focused on quality and customer outcomes.
- Articulate and passionate in presenting the insight obtained through complaints to different audiences.
- Excellent analytical and problem-solving skills with an understanding of risk management.
- Excellent communication, stakeholder management and organisational influencing skills.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office with travel to other offices as required.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £59,952 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who Is Our Client?
They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email us.
Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Customer Service Lead, Customer Manager, Customer Experience Manager, Customer Improvement Manager, Customer Services Manager, Head of Customer Service, etc
REF-215 354
The Royal British Legion is looking for an experienced manager to lead their philanthropy, mid value and trusts function. The Head of Trusts and Philanthropy will come in to a portfolio with huge potential and a solid base to build from. The successful candidate will own and lead the high value programme, be the in-house expert and transform high value giving to fund crucial services for the armed forces community.
The post holder will have the experience, energy, and expertise to recognise the vast opportunity within the team and take the programme to the next level. They will lead by example in cultivating both UK based and international trusts and develop relationships with key stakeholders to build out a major donor programme, whilst overseeing an amazing team to continue to deliver brilliant results.
If you are an ambitious and proactive fundraiser, with high value fundraising or trust experience, this is a fantastic opportunity to lead the Philanthropy team at the Royal British Legion.
The role was advertised earlier this year, recruitment was paused to allow for a re-evaluation of the responsibilities and compensation package. Since then, the role has moved up a salary band which is reflective of the level of responsibility and objectives of the position.
For all information relating to the role including application info, please refer to the Candidate Pack and contact THINK Recruitment.
As Head of Advocacy, you will lead the development and delivery of Medical Justice’s advocacy programme, drawing on our evidence of the harm caused by immigration detention, to secure lasting change through combinations of research, policy, parliamentary, and media work, as well as contribute to strategic litigation.
Reporting directly to the Director, you will lead our experienced team advocacy team, help develop our strategic objectives and shape our emerging Senior Management Team.
We particularly welcome applications from people with lived experience –
Support from Experts by Experience Employment Network
Medical Justice is a member of the initiative so candidates with lived experience for our jobs can receive its support with reviewing covering letters, CVs, and interview preparation, as well as give encouraging and constructive feedback to applicants during and after the application process, subject to its volunteers’ availability.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please follow the link in the application pack to request support and they will confirm if they can match you with a mentor to support your application.
- see the Application Pack for more details.
Main duties and responsibilities
- Develop the advocacy team’s expertise in all of the ways our evidence can be used to effect change, including policy work both with the Home Office and NHS England who commission healthcare in immigration detention, parliamentary work, media work, and to contribute to strategic litigation, and how and when they interrelate.
- Understand and keep updated on what is happening with immigration detention policy, including matters that influence it, such as the literature on health issues of detainees, key legal judgements, inquests, reports by official monitors and parliamentary committees, responses to parliamentary questions, parliamentary debates, research produced by other organisations, and information that you glean from FOI requests.
- Keep abreast of the wider political context that may influence immigration and detention policy.
- Represent Medical Justice at external meetings and events.
- Participate in Home Office, NHS England and monitoring bodies’ stakeholder forums.
- Participate in formal and informal ad-hoc NGO groupings. - Work both reactively and pro-actively, identify opportunities for securing change and prioritise work according to its strategic importance as well as ‘return on investment’.
- Work with the Director and the Head of Casework to ensure ;
- Further develop Medical Justice’s Strategy and ensure that strategic objectives across the organisation are impactful, current and coherent.
- Developments that affect detention policy are shared within Medical Justice.
- Issues experienced in our casework are documented and used in our advocacy work.
- Our material is robust so that we maintain credibility as an organisation which is vital for our advocacy work as well as for the use of our medico-legal reports in clients’ individual legal cases.
- Develop the monitoring and evaluation framework for our advocacy work. - Facilitate the meaningful involvement of people with lived experience of detention Medical Justice advocacy work, including in its design and development.
- Line-manage the Parliamentary & Research Analyst and the Researcher, including providing support in terms of personal development/training and well-being. There will also be line-managing responsibilities for some periods of an individual on the Casework Trainee programme for people with lived experience, once it is introduced.
Research / line-management of the Researcher
- Consulting colleagues, other NGOs and lawyers to identify research projects that draw on medical evidence from our casework that would have the most impact, including carrying out research for strategic litigation and supporting such litigation.
- Collaborate with other organisations as appropriate.
- Lead the team in conducting research and provide periodic feedback of policy implications regarding the emerging findings to others within the organisation for consideration.
- Lead the team in the producing analysis of research and audits of our MLRs, writing up into required formats, including research reports, text for inclusion in policy work, submissions, witness statements, briefing papers for parliamentarians, and media articles.
- Together with colleagues, offer suitable material for peer review publication and contribute where appropriate to research carried out by medical professional bodies and others.
- Contribute to the further development of the Medical Justice datasystem and its functionality.
Policy work
- Carry out policy work with the Home Office, NHS England and their contractors – this may include responding to consultations, and challenging issues proactively.
- Build relationships with the Home Office, NHS England, and monitoring bodies – make sure Medical Justice is included in all relevant consultations and alert others if they have been missed out.
- Collaborate as much as is sensible with other organisations to get the best outcomes for people in detention.
Parliamentary work / line-management of the Parliamentary & Research Analyst
- Oversee our work as the secretariat for the All-Party Parliamentary Group (APPG) on Immigration Detention, raising awareness of immigration detention amongst parliamentarians and priming them to take action. Work to ensure the APPG brings together parliamentarians with experts, NGOs, lawyers and people with lived experience to amplify our collective impact.
- Oversee the briefing of parliamentarians for challenging unjust policies, asking parliamentary questions, holding parliamentary debates, opposing parliamentary approval of harmful policy amendments, and assisting parliamentarians in tabling amendments to relevant Bills.
- Oversee submissions parliamentary committees to inquires they hold as well as the briefing of committee members and clerks.
Galvanise Medical professional organisations
1. Work with Royal Colleges, the British Medical Association and others to galvanise their communities, encouraging helpful evidence from them, and organising events with them.
Media
1. Work both with the Director and on your own to create mainstream and social media opportunities to promote the work of Medical Justice and the needed content.
General
- Provide reports for staff and/or trustees as requested.
- Respect and comply in full with Medical Justice patients’ confidentiality requirements and contribute to developing our own policy in this area.
- To work flexibly as a member of a team and the organisation and undertake other reasonable duties and responsibilities at the request of the Director.
- To assist the smooth running of the organisation, working with other Medical Justice staff and the trustees to meet overall objectives, including strategic and operational planning, participation in periodic appraisals, and contribute to organisational development. Also, attending and assisting with relevant events as appropriate.
- To promote Medical Justice policies including our equal opportunities and anti-discrimination policies.
- To be self servicing, to pro-actively share relevant information and expertise within the organisation, and to keep all records, statistics and qualitative information in accordance with Medical Justice policy and practice.
For more information about Medical Justice, this role, the Person Specification, Guidance notes for completing the application form, and the application form, please download the application pack
The client requests no contact from agencies or media sales.
Are you an experienced Membership Manager looking for your next challenge?
Do you have an excellent knowledge of databases, membership processes and relationship management?
Do you enjoy leading, managing and motivating teams?
If you answered yes to these questions, this role might be for you.
This role will lead the SoA’s newly merged Membership and Author Communities team, providing strategic direction and support and delivering results based on agreed priorities.
Working in partnership with the Membership Manager and Local Groups Manager, the Head of Membership and Author Communities will focus on developing and delivering strategies to increase member recruitment, retention and satisfaction.
Please view the JD for full information on responsibilities around the role.
Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE ROLE: Full-time (37 hours per week) - Permanent / Hybrid
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Do you have a track record of delivering positive change within finance?
An exciting opportunity has arisen for a Head of Finance to join YMCA DownsLink Group. We are looking for a strategic thinker with strong leadership skills and a passion for delivering financial efficiency.
In this role, you will provide visible, inspiring and engaging leadership and direction to our financial strategy and management of the organisation, ensuring sustainable growth and financial health.
You will be responsible for providing strategic financial guidance to senior management, trustees, and other stakeholders, maintaining robust financial controls, optimising financial performance, and managing risks.
This role involves overseeing all financial operations, including budgeting, forecasting, reporting, and compliance, while fostering a culture of financial accountability and continuous process improvement. You will be accountable for the financial performance of the function as well as providing high quality line management support to the team.
In addition, you will be part of the Extended Leadership Team (ELT), making an active contribution to the strategic direction, planning and leadership of YMCA DownsLink Group in collaboration with the wider team. You will be pro-active in your delivery; be a role model for our values and ensure the needs of children and young people are at the centre of everything we do. You will also be part of the senior management ‘on-call’ service when required.
Hybrid role with an expectation of working three days at our office in Hove and two days working from home - Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm.
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
You will already have extensive experience in a senior fiscal management role, preferably within the non-profit or housing sector.
You will have in-depth knowledge of financial regulations and compliance requirements relevant to charities and housing projects, as well as an understanding of charity accounting standards and housing finance regulations.
Experience in managing finances for housing projects, including budgeting, forecasting, and financial reporting for property-related activities is essential. You will have knowledge of the housing sector, including funding mechanisms, property management, and the challenges faced by housing charities.
In addition, you will have experience in working with senior management teams and trustees, along with demonstrated experience in leading and managing a finance team.
CLOSING DATE: Friday 2 August at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility - If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Age UK Birmingham, who empower people aged 50+ to live with dignity, respect, good health and wellbeing, and can access services, support to meet their needs. They support people across Birmingham, Sandwell and surrounding areas to enrich their lives and live independently.
They are seeking a new Head of Operations to join their senior management team, to build on the progress made by the charity over the last 5 years.
The new Head of Operations will lead the charity’s forward-facing operations, building on current strengths and identifying new opportunities. Partnership working with national Age UK and local stakeholders particularly in Health and NHS settings across the West Midlands and neighbouring Age UKs will also be a key focus.
You will have:
- Proven multi team leadership experience and the ability to manage and motivate staff and volunteers
- Well-developed communication and presentation skills both written and verbally
- The ability to understand and deal with complex documents and solve problems
- Skilled at prioritising conflicting demands, project management planning and development
- The ability to produce clear and concise reports and documents as required
- Experience in financial planning and managing budgets
The successful candidate will be responsible for the delivery of the Charity’s operational services, ensuring that they contribute to improving the lives of older people in Birmingham, Sandwell and surrounding areas in accordance with the strategic aims of the organisation.
You will ensure all services meet required financial and quality standards and comply with all contractual requirements.
The post-holder will work with the Chief Executive in identifying new business and service development opportunities as well as developing existing services to maximise the Charity’s reach and income and will fulfil the role of deputy to the Chief Executive as required.
For more information and a full job specification please contact Sandra Smith, Associate Director, Charisma Charity. Applications should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Closing date for applications: 28th July 2024
First interview date: 15th or 20th August
Second Interview date: 23rd August