Head of service jobs

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• On a rota basis, provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly, annual and ad hoc reports as necessary.
• Carry out annual customer service surveys.
• Enable the impact of the service to be assessed and inform the improvement of other local services by keeping electronic records of all referrals and interventions, and producing reports on activity and outcomes, in accordance with KPIs.
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

 General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
• Project Officers
• Discharge and Settle Workers
• Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Close working with Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required

Employment Details

Location

The post holder will be based between the Homerton and the Royal London Hospitals.

Contract type

This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

The post holder will be mostly based within the Hospitals they oversee.

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

We are looking for an Apprenticeships Service Administrator to support the apprenticeship provision within Harris Federation Central Head Office.

This is an exciting opportunity to join the apprenticeship team and support by managing administration and providing essential support to apprentices across the Harris Federation. Key responsibilities include the organisation of Apprenticeship events, maintaining individual learner records (ILR), data analysis, and managing the virtual learning platform and MIS. Additionally, there will be a requirement to assist line managers and staff members with Apprenticeship queries.

A primary focus is on onboarding learners and maintaining accurate enrolment records, contributing to the effective delivery and evaluation of apprenticeship programs across the Federation.

MAIN AREAS OF RESPONSIBILITY

Reporting to the Apprenticeship Manager you will be responsible for:

General Administration and Apprentice Support

• Supporting Harris Federation as a main provider, ensuring all apprentice data is accurate and up to date
• Preparing and updating PowerPoint presentations to promote apprenticeships
• Organising and promoting apprenticeship events and information sessions
• Supporting the promotional/marketing strategy to drive apprenticeship applications and delivery
• Organising and managing information days for prospective learners / students and supporting the recruitment to various apprenticeship programmes
• Maintaining responsibility for monitoring and updating records on the DAS (Digital Apprenticeship Service) system and other data system trackers
• Maintaining apprenticeship records, including the apprenticeship tracking system, producing reports to monitor enrolment, completion rates, and levy usage
• Helping to maintain the EOSONE learning platform to ensure accurate data and the declaration of our monthly ILRs (individual learner records)
• Supporting the implementation, procurement, quality assurance and evaluation of the apprenticeship offer to support business objectives
• Data analysis and preparing regular reports on performance of various programmes

Management Information System (MIS)

• Managing and actively updating EOSONE learning platform to ensure all the learner portfolios are up to date including off the job
• Supporting with the on-boarding of learners on the Harris Federation main provider provision and the completion of relevant enrolment documentation, procedures, and guidance

WHAT WE ARE LOOKING FOR

We would like to hear from you if have:

• The ability to establish a new role in the Harris Federation and work collaboratively with key stakeholders to deliver successful apprenticeship programmes
• Strong project management skills with experience of complex projects with multiple stakeholders
• Experience of working across a large organisation, developing and delivering initiatives and maintaining stakeholder relationships
• Ability to travel to Federation Academies as required
• Experience of working with various MIS within the FE sector and working with the third-party service provider to ensure the platforms are user friendly and up to date
• Supporting with ongoing design, configuration, and maintenance of the ‘EOSONE learning platform’ working together with the third-party service provider to ensure the platform is user friendly

For a full job description and person specification, please download the Job Pack.

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role is new and exciting and will play a vital part in helping Winston’s Wish turn up the dial across our Mass Participation strategy.

The Head of Mass Participation Fundraising is responsible for overseeing our mass fundraising team. Leading the Events, Community and Individual Giving teams to maximise income and to introduce and lead on a new and exciting mass participation programme. Developing outstanding supporter relationships and delivering long-term sustainable income through innovative, audience led fundraising.

MAIN RESPONSIBILITIES  

Specific Duties 

Leadership

• To lead and inspire the Mass Participation team fostering a collaborative and high performing culture that delivers against income and objectives
• Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles
• Undertake quarterly reviews for all direct reports

Mass Participation Fundraising

• Lead the development of all fundraising products, propositions and community and events, to effectively acquire and engage our mass audience target markets
• Use innovation and donor and market research to help define and shape Winston Wish’s Mass fundraising offer
• Lead the development of a robust lottery programme
• Work collaboratively with the Director of Income Generation to develop an approach to Gifts in Wills and legacy marketing
• Maximise income, by overseeing the development of key income sources, including community, challenge events, in memoriam and regular giving programmes
• Drive an innovation-focused culture, constantly evolving our product offerings to expand the charity’s reach and impact
• Maintain up-to-date knowledge on sector and market trends, the legal environment impacting on public fundraising and ensure compliance with standards determined by Fundraising Regulator
• Lead on the development and execution of acquisition strategies to meet agreed targets
• Lead on the development and execution of retention, conversion and upgrade strategies to ensure donor LTV and sustainable income

Strategy, Planning and reporting

• Develop and execute bold strategies to grow the charity’s mass participation portfolio, optimising supporter journey and maximising income generation
• Work with the Director of Income Generation and the Head of Mass Participation Fundraising to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts and reporting against KPI’s and milestones
• Oversee the development of supporter journeys and stewardship of all mass audiences and key community relationships to maximise retention and ensure long-term income growth

Collaboration

• In collaboration with the Marketing Communications team, oversee the development of compelling integrated fundraising acquisition and engagement plans
• Liaise with trustees’ internal stakeholders to develop Mass fundraising activity, and contribute to reporting for trustees and SLT as required
• Manage key agency relationships to deliver successful fundraising

All Staff 

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities. 
• Promote equality of opportunity, diversity and anti-racism in accordance with Winston’s Wish policies. 
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).    
• Work to objectives, targets and work plans agreed with your line manager. 
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required. 
• Take an active part in the Quarterly review process and participate in training agreed with your line manager. 
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy. 

PERSON SPECIFICATION  

Essential 

• A proven track record in mass participation or public fundraising roles leading on the development of new, successful programmes
• Demonstratable strong strategic planning skills and the ability to develop and implement long-term strategies to achieve fundraising targets and enhance the charity's mission
• Proven leadership and people management skills, with experience in overseeing multi-disciplinary teams. Essential experience includes team leadership, staff motivation, setting clear objectives, and fostering a collaborative work environment
• Experience in effectively developing, managing and reporting complex income and expenditure budgets
• Exceptional communication and negotiation skills, with the ability to influence at senior levels and excellent written skills
• Excellent relationship-building and stakeholder management skills
• Excellent analytical skills, making informed and balanced decisions or recommendations, understanding the impact of decisions
• Experience of engaging supporters, volunteers and the public
• Understanding of the importance of delivering a positive supporter experience and experience in creating and delivering stewardship plans
• A proven track record of using data and insight to make effective decisions
• Experience of identifying and delivering innovative approaches
• Significant knowledge of the fundraising events and mass participation sector and understanding of the needs of participants
• A proactive and results-driven mindset.

Desirable  

• Experience in managing, supporting, developing and motivating colleagues in a digital first organisation
• Experience of salesforce or other similar CRM systems
• Evidence of continued professional development

Recruitment Timetable

• Application deadline: Monday 28th April 2025
• Interviews: w/c 5th May 2025
• Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

*This role can be either hybrid working in London (minimum 4 days per month in the office) OR homebased. Both locations require travel around the UK.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The External Training Manager will work with internal subject matter experts to develop and implement our programme of external training which is aimed at building knowledge of older people’s options when experiencing financial hardship.

Our training is aimed at professionals and trusted intermediaries working in the commercial, statutory and not for profit sectors. Our ambition is for everyone who works with older people to know what older people may be entitled to, how to support them to claim and where to get further help. 

You should have extensive experience of designing and delivering training to a range of audiences, along with experience of developing resources and of training evaluation. Knowledge of how to ensure training is inclusive and accessible, along with excellent communication and relationship building skills is essential. Prior knowledge of financial hardship topics relating to older people is not required, as you will be working with subject matter experts. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.

Salary Information:

The salaries below are full-time (35 hours per week) and will be pro-rated if part-time. 

London based: £46,227 per year 

Homebased: £41,607 per year 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the careers page of our website.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. 

Closing Date: Monday 21 April 2025, 11:59pm

About the Role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40-year history. Over the last year support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation in the next five years, our fundraising operations team, consisting of database and supporter care functions, will play a key role in enabling over one million Palestinians to access improved healthcare annually by 2028.

The Head of Procurement will lead and manage the procurement function within Medical Aid for Palestinians, ensuring that goods, services, and contracts are sourced, procured, and delivered in compliance with humanitarian principles and organisational requirements. The role requires strategic oversight, strong management skills, and a deep understanding of procurement management, particularly in a humanitarian context.

About You

Are you a procurement leader looking to make a meaningful impact? Join Medical Aid for Palestinians (MAP) as our Head of Procurement and play a vital role in supporting life-saving healthcare services. In this role, you'll provide strategic leadership for a dedicated procurement team across multiple countries, ensuring that MAP programs and medical teams have the goods and services they need to deliver lifesaving care in the right place at the right time. You will also use your experience to lead on ensuring that our procurement systems and processes function to support our ambitions and are fit for purpose. If you're passionate about combining you procurement expertise with purpose-driven work, this is your opportunity to make a difference.

Key Responsibilities 

Leadership and Strategy:

• Lead the procurement team and ensure effective execution of procurement strategies aligned with MAP’s mission.

• Develop and implement procurement policies and procedures to enhance efficiency, transparency, and compliance.

• Oversee the procurement planning and budgeting process to ensure alignment with project timelines and objectives.

• Advise senior leadership on procurement matters, including risks, opportunities, and cost-saving initiatives.

Procurement Process Management:

• Oversee the end-to-end procurement process for goods, services, and contracts, ensuring timely and cost-effective delivery of needed supplies.

• Oversee tendering, bidding, and contracting processes, ensuring fairness, transparency, and adherence to ethical standards.

• Ensure the appropriate vendor management framework is in place, including evaluation, selection, and performance monitoring.

Compliance and Risk Management:

• Ensure compliance with internal policies, donor requirements, and international procurement regulations, including ethical sourcing and anti-corruption measures.

• Regularly review and update procurement guidelines to stay in line with industry best practices and humanitarian standards.

• Identify and manage procurement risks, including supply chain disruptions, price volatility, and supplier non-compliance.

• Maintain a clear audit trail and documentation for all procurement transactions.

Stakeholder Engagement:

• Collaborate with program managers, logistics teams, and field staff to understand procurement needs and ensure timely procurement of required items.

• Establish strong relationships with key suppliers, donors, and other stakeholders.

• Communicate effectively with internal and external parties to ensure smooth procurement processes, including managing disputes or delays.

Team Development:

• Lead, mentor, and train procurement team members to enhance their skills, knowledge, and professional growth.

• Foster a culture of continuous improvement and accountability within the procurement team.

• Ensure the team adheres to procurement standards, best practices, and organizational goals.

Budget and Cost Control:

• Manage procurement budgets and track expenditures to ensure effective use of resources.

• Develop cost-saving initiatives and ensure efficient sourcing without compromising quality.

• Work closely with finance teams to ensure accurate financial reporting of procurement-related activities.

Monitoring and Reporting:

• Prepare and present regular procurement reports to senior management, highlighting performance, savings, risks, and any challenges.

• Monitor procurement KPIs and take corrective actions when necessary to improve efficiency and meet organizational goals.

PERSON SPECIFICATION

Experience

• At least 7-10 years of experience in procurement, with at least 3 years in a leadership position.

• Experience working in a humanitarian or non-profit organization is highly preferred.

• Proven experience in managing procurement processes, tendering, and negotiations.

• Strong understanding of humanitarian principles, donor compliance, and international procurement standards (e.g., UN, EU, USAID regulations).

Knowledge, Skills and abilities

• Excellent leadership and team management skills, with the ability to motivate, develop, and retain talent.

• Strong analytical and problem-solving skills, with the ability to evaluate complex procurement needs and deliver effective solutions.

• Knowledge of procurement software, supply chain systems, and MS Office (Excel, Word, PowerPoint).

• Excellent communication and negotiation skills, with the ability to engage and influence internal and external stakeholders.

• Strong organizational and time management skills, with the ability to handle multiple tasks and meet tight deadlines.

Personal attributes and other requirements

• Commitment to anti-discriminatory practice and equal opportunities.

• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity). 

• Commitment to upholding the rights of people facing disadvantage and discrimination. 

• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

• A commitment to MAP’s vision, mission and values and a passion for improving the health and dignity of Palestinians. 

• Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends. 

• An ability to apply awareness of diversity issues to all areas of work. 

• Attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure. 

• Prepared and able to travel occasionally to all MAP locations including Gaza, West Bank, Lebanon, Jordan and Israel. 

• Work collaboratively with others in all aspects of our work. 

• Abide by organisational policies, codes of conduct and practices. 

• Treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at MAP.

This is an exciting opportunity to join and lead a dynamic and successful NHS charity which makes a difference to the lives of patients and staff at our hospitals every day.  As Head of Charity you will be at the forefront of our fundraising efforts, driving campaigns, appeals and activities, as well as ensuring that we demonstrate the benefits of fundraising to NHS patients and staff.

At the Royal Devon Hospitals Charity, we are dedicated to enhancing the lives of NHS patients and staff through impactful fundraising and community engagement. Our charity shops, vibrant community events, and strong local support are just the beginning. Your responsibilities will include:

•  Leading fundraising campaigns - launch and manage compelling appeals, including our current Super Theatre appeal, that inspire and engage donors.

•  Organizing memorable events - create and oversee events that bring people together to have fun, foster a sense of community and raise money for causes, close to people’s hearts.

•  Building community awareness - ensure that our community understands the Charity’s mission, what it is here to do and how to get involved.

•  Acting as an ambassador – act as an ambassador for the Charity with potential donors, grant organisations, public, patients and staff.

•  Strategic planning - think strategically to align the Charity’s resources with the priorities of the NHS Trust, supporting Trustees in making long- term and effective investment decisions.

The team covers Northern Devon and Exeter and Eastern Devon, offering a diverse and supportive environment where you work will directly benefit patients and staff, improving their experiences and outcomes.

Working Pattern: 37.5 hours across Monday to Friday

Interview Date: Week commencing 12th May 2025

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Our Area Leads are new roles that will add capacity and strength to our team of Bereavement Practitioner’s, Family support workers and volunteers across a defined geographic area. The roles will work with the Head of Service delivery and lead Sandy Bear activity across their designated area, develop strong links across a variety of networks and forums to ensure our beneficiaries access the right support, at the right time.

These roles are great for those passionate about having the opportunity to support our families directly, whilst also being involved in broader development work to enable strong collaborations and partnerships which empower people to achieve better outcomes.

We can't do it alone, so you will spend time working with other organisations and services in collaboration to ensure we don't duplicate provision, instead focussing on gaps in services supporting bereavement for Children, young people and families.

Posts are offered on a full-time basis, though flexible working patterns and some reduced hours may be considered.

This post is an opportunity to join a dynamic, succesful charity providing a respected psychodynamic training for counsellors and psychotherapists, as well as a counselling service in Frome and beyond.

You will be a qualified psychodynamic counsellor or psychotherapist, with training or teaching experience. You will support the Head of Training and the teaching staff in the delivery of a high-quality, psychodynamic training service.

Head of Finance and Services

We are seeking a passionate and motivated leader to oversee financial and operational management, ensuring strong financial health and strategic growth.

The charity has grown significantly over the last two years and is on an exciting growth path. This role presents a fantastic opportunity for someone looking to step into a Head of Finance position, working closely with the CEO to shape the organisation’s future. We are looking for a candidate with a growth mindset who is eager to take on challenges, develop innovative financial strategies, and drive sustainable expansion.

Position: Head of Finance & Services

Salary: £40,000 per annum (negotiable depending on experience)

Location: Rushden, with opportunities for some remote working

Hours: Full-time (flexible for the right candidate)

Closing Date: 21st April 2025 (applications reviewed on a rolling basis)

About the Role

As Head of Finance and Services, you will play a critical role in the senior leadership team, working closely with the CEO to drive financial and operational efficiency. You will be responsible for financial management, budgeting, forecasting, payroll, and financial reporting. Additionally, you will provide leadership to the core operations of the charity, which depending on your experience, may include HR, ICT, Health and Safety and procurement.

Key Responsibilities:

• Oversee and coordinate financial accounts using Sage 50.
• Provide strategic financial leadership, supporting the organisation’s vision and business plan.
• Prepare and present management accounts, budgets, and forecasts.
• Ensure timely financial reporting to trustees and funders.
• Support funding bids and oversee fund monitoring.
• Manage payroll, expenses, invoices, debtors, and creditors.
• Lead risk management and ensure compliance with financial regulations.
• Supervise the Finance Coordinator and Administrative Assistant.
• Oversee statutory accounts preparation and audits.
• Support HR, procurement, Health & Safety, and ICT as required.

About You

We are looking for a strategic thinker and hands-on leader with a strong background in finance. Whether you are an experienced finance professional seeking your next leadership role or someone eager to step into a Head of Finance position for the first time, this opportunity is ideal for you. You should be highly organised, adaptable, and able to translate complex financial information into clear, actionable insights.

Essential skills & experience:

• Proven experience in financial management, analysis, and reporting.
• Experience managing budgets, payroll, and statutory accounts.
• Ability to lead and develop financial systems and controls.
• Strong interpersonal and leadership skills.
• Highly competent in IT and accounting software (Sage 50 preferred).

Desirable:

• Relevant financial qualification (AAT, ACA, CIMA) or qualified by experience.
• Knowledge of charity finance regulations and governance.
• Experience in charity accounting and reporting.
• HR, ICT, or operational leadership experience.

About the Organisation

A North Northamptonshire charity dedicated to supporting vulnerable individuals to overcome homelessness, addiction, and food poverty. The charity’s mission is to empower people to live independent and fulfilling lives. Working closely with the community to provide practical support and compassionate care, ensuring no one faces hardship alone.

Other roles you may have experience of could include: Finance Manager, Head of Finance, Charity Finance Lead, Director of Finance, Finance Business Partner, Operations Manager, Financial Controller, Finance & Operations Manager, Charity Manager, Accountant, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

TLG is seeking a Head of Operations to join our team as we establish a new organisational and leadership structure. This role aims to achieve a step change in effectiveness by implementing strategic initiatives that enhance efficiency, productivity, and innovation, in partnership with the Executive Director.

The Head of Operations will lead a team of specialists and operational leaders focused on executive support, strategy, innovation, and digital operations & transformation. They will work closely with the Executive team to operationalize vision and strategy, champion compliance, and ensure effective governance and seamless organizational cycles.

We seek a leader who can engage with the big picture while valuing the details, balancing process-driven approaches with creativity. The ideal candidate will have a track record of building relationships at all levels to make an impact.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time 22.5 – 26.25 hours (0.6 - 0.7 FTE) with potential to increase hours as the role progresses

Closing Date: Tuesday 15th April

Initial Interviews: Wednesday 23rd April – Online

Final Interviews: Wednesday 7th May – at our National Support Office in West Yorkshire

About the role:

Birmingham Hippodrome has been entertaining audiences for over 125 years. The Finance Team is crucial to stewarding financial resources, meeting regulatory requirements, providing transactional services and delivering a range of reporting to enable the organisation in deliver its strategic aims.

The Head of Finance is responsible for leading the Finance Team to provide compliant and effective finance services including transactional processing, financial accounting, financial planning and control, initiatives to improve financial performance and delivery of management information which supports strategic and tactical decision making. The post holder will work particularly closely with the Financial Controller and Chief Operating Officer to plan and deliver co-ordinated activity which provides excellent support for the organisation.

The organisation has an ambitious strategy which means that it has grown its workforce and the range of activities it undertakes and has more to achieve. It is taking on more activity with different accounting implications than in the past, such as loans, commercial property management and producing its own work for the stage. Capital projects are underway or having feasibility tested and we are at a point of change in how we work with some partner organisations. This means that we plan to increase capacity for financial planning, balancing capital and revenue expenditure, planning for organisation-wide impacts of activity and supporting partnership working.

As the Head of Finance, you will be pivotal in leading and developing the department and its relationship with both internal and external stakeholders. You will lead on the provision of accounting and financial management services for three companies in the Hippodrome group and some partner organisations, supporting a growing range of activity which brings new technical and support requirements. You will be joining a team of skilled professionals working hard to ensure that Birmingham Hippodrome’s strategic plans are underpinned by effective financial services.

About you:

Ideally you'll have most of the following:

• Fully qualified accountant (ACA/CIMA/ACCA/CIPFA) - this is a must-have
• Technical knowledge of taxation and ability to research and implement new requirements.
• Knowledge and experience of accounting and tax technical considerations in a not for profit setting.
• Experience of reporting requirements of Charity Commission and Companies House.
• Practical experience of producing VAT returns.
• Experience of assessing employment or self-employment status.
• Proficient in implementation and use of accounting software.
• Able to assess and engineer systems of financial control to ensure an appropriate control environment.
• Ability to explain complex financial concepts to a range of stakeholders.
• Ability to adapt your management style to support team members with a wide range of experience levels.
• Ability to build constructive working relationships and look for positive and flexible solutions to challenges, while achieving necessary compliance.
• Experience of managing and developing a team.
• Experience of producing information for senior leadership and presenting it in appropriate format for their needs.
• Experience of producing statutory financial statements for a charity group.

Please download the candidate pack from our website for full details of the role. To apply, complete the application form and set out how your skills, experience and knowledge make you a suitable candidate.

Recognising the under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applications from people with those identities and experiences.

We would be happy to have an informal chat with you about the role before you apply. Please contact the People team if you would like us to set this up.

About The Role

Are you ready to step into a high profile role where you will be responsible for the growth, implementation and development of new services? 

We have a new opportunity for a Service Development Manager to join our organisation and oversee our Pan and Central London Directorate.

This is a really exciting time to join the team and the next year will be filled with challenges and opportunities. We are:

• Working closely with the GLA on the Mayor’s Plan of Action to end rough sleeping by 2030 and will be transitioning our established No Second Night Out service into a network of Ending Homelessness Hubs.
• Developing a new Outreach model to respond to the increasing numbers on the street and to ensure we deliver the right intervention to the right person.
• Working with other stakeholders to re-shape the Westminster Homelessness Partnership and support the delivery of Westminster City Council’s new Homelessness and Rough Sleeping Strategy.  

Key responsibilities in the role includes:

• To participate in the assessment and development and bidding for of new opportunities.
• To establish and implement new contracts. To be directly responsible for the successful implementation and startup of new teams and services.
• To provide interim service management cover as required, as part of agreed service improvement plans or in case of recruitment gaps.
• To support Regional Heads in providing local managers and teams support and assistance where management or staffing concerns or Service of Concern issues arise.
• As a development opportunity - deputising for Regional Heads/Services Director on specific tasks or short periods of absence as needed and appropriate.
• Lead the process of planning, organizing, and executing time limited projects as required by the Services Director.

About you

The successful candidate will have experience of leading a team or teams delivering services to groups of vulnerable clients and of developing successful routes away from the street for people experiencing rough sleeping.

We are looking for people who have a proven ability to complete delegated tasks and to effectively manage multiple service priorities and commissioner contacts. Someone with the energy and project management skills to successfully seize opportunities, trouble shoot problems, implement projects and ensure effective contract compliance.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to Apply

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing Date: 10.00 am, 22nd April 2025

Interview and assessment date: 28th April 2025

What we offer

· Excellent Development and Growth Opportunities

· A Diverse and Inclusive Work Place

· Great Pay and Other Benefits

Our Area Leads are new roles that will add capacity and strength to our team of Bereavement Practitioner’s, Family support workers and volunteers across a defined geographic area. The roles will work with the Head of Service delivery and lead Sandy Bear activity across their designated area, develop strong links across a variety of networks and forums to ensure our beneficiaries access the right support, at the right time.

These roles are great for those passionate about having the opportunity to support our families directly, whilst also being involved in broader development work to enable strong collaborations and partnerships which empower people to achieve better outcomes.

We can't do it alone, so you will spend time working with other organisations and services in collaboration to ensure we don't duplicate provision, instead focussing on gaps in services supporting bereavement for Children, young people and families.

Posts are offered on a full-time basis, though flexible working patterns and some reduced hours may be considered.

Welsh Speakers are particularly welcome for this position or a willingness to learn.

A fantastic charity focused on the provision of specialist mental health accommodation & services for the needs of those experiencing serious mental illness, is seeking a Head of Finance & Corporate Services for a brand-new role as they continue to grow. With a turnover of around £4million per annum and diverse funding streams from local NHS and council authorities, the organisation of around 100 staff is now continuing its growth journey.

The charity provides accommodation and services across Birmingham and London; however, the charity’s office is in central Birmingham. The role is permanent, part-time (4 days per week) with a salary of £66,250 - £68,750 per annum FTE (£53,000 - £55,000 per annum pro-rata) and is hybrid in nature with 2 days per week expected onsite in the Birmingham office. FTE is based on a 37.5 hour working week, so 4 days equates to a 30-hour working week – there is flexibility around how these hours can be spread. Benefits include hybrid working, a pension scheme, employee assistant programme, CPD programmes and significant professional growth opportunities.

The Head of Finance and Corporate Services is a newly created role and will be responsible for the internal operations of the company. This involves overseeing the finance, human resources, IT and compliance functions. You will take an administrative role in ensuring policies are effective, consistent and in-line with the intentions of the company. As a key member of the Senior Management Team the Head of Finance and Corporate Services will work closely with, and report to the Director of Services to develop informed strategy and strong governance. You will be responsible for leading corporate services ensuring that your team meet the highest professional standards, in accordance with the organisation’s strategic objectives and quality standards.

Key duties include:

• Lead on the day-to-day running of the finance function
• Produce a wide range of financial analysis including monthly management accounts and present to the Senior Management Team and Board of Trustees
• Lead on the regulatory financial activities of the organisation ensuring best practice and financial compliance
• Ensure robust processes are in place for payroll, invoicing, procurement, etc
• Lead on the financial audit and compliance requirements with any relevant regulators on behalf of the organisation and its subsidiaries
• Lead on the day-to-day management of the HR function ensuring best practice and legal compliance
• Manage, supervise, and develop the capabilities of the corporate services team. Ensuring all induction, probation, supervision, and appraisal processes are adhered to. Identifying both good and under performance and taking swift and appropriate action
• Responsible for leading corporate services ensuring the team meet the highest professional standards, in accordance with the organisation’s strategic objectives and quality standards
• Develop strong internal and external networks building partnerships and demonstrating excellent communication, negotiation, and delegation skills
• Oversee day-to-day queries regarding the organisation’s financial, HR and IT systems to maximise efficiencies, including liaison with external providers/technical support as appropriate
• Proactively work with the Director of Services to develop funding bids and tenders
• Monitor and evaluate activities within the business through the development and delivery of effective service monitoring and evaluation tools; respond to and correct issues, identify and follow up opportunities, alert to potential adverse events
• Responsible for overseeing the external IT contract, monitoring effectiveness and continued return on investment
• Work with the Senior Management Team and the Board of Trustees to ensure good governance for the charity
• Ensure relevant statutory, regulatory, and professional standards are wholly achieved in relation to policies, processes and procedures, particularly in respect of finance, governance, employment legislation and IT functions.

The post is part of the Senior Leadership (SLT) team, and you will manage a settled team of 2 including a fully qualified Finance Manager and an HR Manager. Much of the IT is outsourced.

The role would be best suited for a fully qualified accountant (ACCA, CIMA, ACA, CIPFA) with prior experience in a similar senior level finance role within the charity sector. You will be expected to demonstrate strategic ability around financial planning and contract monitoring and be able to provide a top-level overview of how the organisation structures its corporate services functions moving forwards. A strong knowledge of charity finance – contracts and restricted funds is required, and experience in a similarly broad role covering other areas of corporate services such as HR and IT would be a big advantage.

The role is both operational and strategic in nature and represents a fantastic chance to join an amazing charity an exciting time of growth.

Closing date: Wednesday 16th April at 5pm

Interview date: Tuesday 22nd April face-to-face in Birmingham

Please send your CV for further consideration.