Head Of Safeguarding Jobs

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.

We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.

Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.

The NSPCC’s Professional Learning Services department delivers learning, transfers knowledge and provides advice and guidance to anyone working or volunteering with children and young people to enable them to keep children safe. We work together with individuals and organisations to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.

The Commercial Strategy Team is responsible for driving the Professional Learning Services 5-year growth strategy through data, insights and business development. It is a vital part of the department, owning both the data systems and insights which impact product development and delivery as well as leading on all marketing and business development activities.

As Data and Insights Manager not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your experience with a sector leading team.

Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job purpose

The NSPCC is seeking an Data and Insights Manager to join the Commercial Strategy Team within the Professional Learning Services department (PLS). The successful applicant will be experienced in developing data strategies, managing data teams  as well as have experience of presenting customer and market insights to influence commercial decision making.

This is a new role which provides the opportunity to lead a growing team and shape and develop how the PLS department uses customer and performance data to help us grow our income, shape our product offer and reach more professionals to keep children safe.

Candidates should have a keen eye for detail and be confident communicating data strategies and insights to their stakeholders, plus have a willingness and drive to want to create change for children.

The key aspects of this role are:

• Take responsibility for creating and implementing the PLS data strategy to move towards creation of a single customer view.

• Take responsibility for the delivery of the following areas for the department: data systems and processes, performance and customer data visualisation , market insights and reporting

• To lead, manage and develop the PLS Data and Insights team in line with corporate standards in order to  grow our capacity and ability to use customer and product data

• To provide accurate and timely customer and market data to inform our business development, marketing and product development strategies

• To help drive an audience-led culture to support decision making

• Supervise any  tech development or migration projects for the department as required

Key relationships - Internal

• Director of Professional Learning Services

• Head of Commercial Strategy (Line Manager)

• Data Systems Support Officer (Direct Report)

• Data Analyst (Customer Data and Audience Insights) (Direct Report)

• Head of Data and Analytics within the Technology and Data directorate

• Peers and colleagues within the Business Development and Sales Team

• Peers and colleagues within the Customer Services team

• Peers and colleagues within the Professional Learning Services Department

• Peers and colleagues within Knowledge and Information teams

• Peers and colleagues within the Technology and Data directorate

• All other Income Generation directorate teams

Key relationships - External

• Third party suppliers and pro-bono advisors

Main duties and responsibilities

• Take overall responsibility for developing and implementing the PLS data strategy to move towards creation of a single customer view, covering areas such as data systems, data visualisation tools and market insights

• Individually and/or through the team, to implement agreed strategies to maximise efficiency and effectiveness of data reporting and systems in line with PLS business plan and priorities.

• To recruit, train, develop and manage the PLS Data and Insights team  in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development.

• To work with the Marketing and Planning team to provide accurate data and insights to help inform our departmental annual marketing plan

• Take overall responsibility for all market insights, research and competitor analysis to inform our pricing strategy and product portfolios

• To be responsible for improving the data quality of the department, introducing audits and processes to achieve best practice

• To be accountable for accurately reporting on the corporate impact measures and Key Performance Indicators for the department in line with directorate and organisation wide requirements

• Support all users, including the Senior Leadership Team, with ad-hoc deep dive analysis & insight requests.

• Work with colleagues in the Tech directorate to support the implementation of any new data systems, processes and platforms as part of a wider tech project

• Take responsibility for integrating the PLS department into any cross directorate data projects

• Identifying opportunities through data-driven analysis to incorporate into sales and marketing activity that targets new and existing customers including opportunities to cross-sell across different NSPCC Learning products and services.

• To be accountable for the development of relationships with internal customers supported by the team, including pro-actively improving knowledge and understanding of internal customers and their role to support the NSPCC’s aims.

Responsibilities for all Staff within Income Generation and Professional Learning Services:

• A commitment to safeguard and promote the welfare of children and young people

• To update databases and supporter/customer or volunteer information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

• To adhere to all the NSPCC’s service standards, policies and procedures.

• To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be pro-active in identifying ways to improve personal and team performance

• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.

• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Person specification

1. Highly developed experience analysing data (ideally customer and audience data) and delivering insights to inform commercial decision making

2. Highly developed knowledge and experience of data management systems and ability to use statistical and data analysis packages

3. Experience of creating and delivering data strategies to improve business performance

4.  Experience in using data visualisation tools to create dashboards that improves efficiency and enables self-serve insight

5. Ability to build, manage and develop relationships within an organisation and externally and achieve objectives through these relationships.

6. The ability to plan, monitor and implement projects and initiatives, identifying conflicting demands and establishing clear priorities, and ensuring that own work and work of others is completed to a high standard.

7. Excellent presentation skills and ability to write reports both verbally and in writing

8.  Experience in using Microsoft based software packages, CRM systems, databases, Power BI and applications.

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

                                                                           PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

APPLICATION INFORMATION

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station. 

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options – Office 3 days / 2 work from home.
• 27 days’ holiday rising with continuous service, in addition to public holidays
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to come of the world’s toughest problems.  Challenges made worse by catastrophic climate change and persistent gender inequality.  We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy.  And we share what works with others, so answers that start small can grown big.

We’re a global change-making group.  The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service.  We combine these specialisms to multiply our impact and help to share a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 13th September 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply: 

Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:

 1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?

2.       What interests you about working in the charity sector?

Job Title – Solicitor (Community Care and Public Law Team, 3 years+ PQE)

Contract - Permanent

Hours - 35 hours per week (however part-time and flexible working will be considered subject to operational need and pay prorated accordingly)

Salary – Starting from £33,000 per annum, dependent on experience and supervisory responsibilities. The post holder will also benefit from eligibility for our bonus scheme.

Location - Coram Campus, Bloomsbury, London & remote working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CCLC

Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights championing access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation in child and family law, education law, community care law and asylum and immigration law.

Part of Coram’s growing Children’s Rights Centre, CCLC is co-located with Coram Voice, the specialist provider of advocacy services for young people in and leaving the care system, in the new Queen Elizabeth II Centre at the heart of our historic campus in Bloomsbury.

About the role

CCLC is currently looking to recruit an exceptional solicitor to join our experienced, dedicated, and friendly team.

We are looking for a committed and passionate solicitor with good knowledge of community care and public law, current policies and legal aid. The successful applicant will be supported by a close team of colleagues within CCLC’s Legal Practice Unit, and provided with significant opportunities for learning and personal development.

The successful applicant will have solid experience of running a diverse community care/public law claimant case load and will demonstrate a solid commitment to upholding the rights of vulnerable children and young people.

This is an exciting opportunity for someone with a keen interest in upholding the rights of vulnerable children and young people who is seeking to progress their legal aid career in the charity sector. Our lawyers benefit from a good work-life balance and realistic financial and chargeable hour targets. We also offer considerable flexibility as to the type of cases that our lawyers take on provided that the cases fall within our general remit (children and young people up to the age of 25, and families). The role can be split between working from home/office-based with flexibility as to the balance between the two.

Our community care and public law team work closely with colleagues in other teams in the Legal Practice Unit (immigration, family and education law), as well as with other departments within the Coram group, including Coram Voice and the Migrant Children’s Project. As well as conducting casework for individuals, our community care and public law team is involved in strategic litigation for the wider benefit of children, young people and families, and is actively involved in policy issues impacting our client base.

Flexible working arrangements, including part-time hours will be considered subject to operational needs.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Monday 16th September 2024 23:59 (however, we reserve the right to close this recruitment early in the event of finding a suitable candidate)

Interview date: w/c 23rd September 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Do you work in an information, advice, guidance, or a support setting? If so we’d like to hear from you! We are looking for an individual who is passionate about welfare rights and supporting students. Being a Senior Advisor at the University of Manchester Students’ Union is all about empowering students to exercise their rights and options if they encounter problems during their time at university.

The Students’ Union Advice Service supports a student population of over 40000 with case numbers averaging over 3000 per year. You’ll be giving one-to-one advice on academic issues, housing, money issues and student life. You’ll enjoy this role if you’re interested in the law and getting to grips with regulations, policies and procedures, so you can help people to understand their rights and challenge poor practice. Through your work you will directly contribute to the Students’ Union strategic theme that students feel well supported. As a Senior Advisor, you’ll also be there to ensure we are providing a great experience service.

We are looking for someone who will be able to support students professionally and with a high level of empathy. Our Advice Service is used by students who are facing difficult or complex circumstances including mental ill health, disabilities, financial hardship or who have experienced sexual violence or domestic abuse. As a Senior Advisor, you will be able to respond sensitively and compassionately to students in distress or facing crisis and will have an ability to give practical and emotional support. Excellent communication skills are essential.

Alongside maintaining advice provision, the Senior Advisor will contribute to the management of the service. We believe in improvement and progression, and we want our Service to be the best it can be for students. The Senior Advisor will help us achieve this through taking initiative, problem solving and making decisions on day-to-day operational issues and duty management of the service, as well as making wider improvements to service policy, processes, and systems. This role will really suit you if you’re enthusiastic and approachable and would enjoy speaking to students and our stakeholders in a variety of settings.

You’ll be working with a supportive team, and we ensure that there are regular opportunities for reflection and support for wellbeing, including access to external restorative supervision with an independent practitioner. You’ll have access to training and continuing professional development across the range of advice we offer to help you excel as a Senior Advisor.

If you like a challenge, enjoy problem solving, working independently and thrive in a setting where no two days are the same, then this is the role for you, and we’d love to hear from you.

Main Roles

• To provide specialist legal advice and information on housing, welfare benefits, debt, and other issues as required by the service.
• To help improve the situation of refugees, asylum seekers and migrants through participating in policy work, campaign and developing networks and partnerships.
• To help improve LRMN’s delivery of legal advice and information service.

Specific Duties

• Act for clients where necessary by completing forms, calculating repayments, negotiating and/or advocating on behalf of clients, drafting or writing letters, advising on and preparing appeals and dealing with telephone calls and emails as required
• Maintain accurate and orderly client records
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• Challenge/support with challenging decisions such as S.21 or homelessness (Senior Advisor)
• Represent clients at tribunals when necessary (Senior Advisor)
• Check whether clients are in receipt of all the benefits they are entitled to, and help them claim any relevant benefits that they haven’t claimed yet, or obtain increases if their benefits are not paid at the correct rate
• Support clients understand benefit decisions, and challenge them (where appropriate) by way of mandatory reconsiderations and appeals
• Actively update legal knowledge on housing, welfare benefits, debt and other related areas of law
• Develop partnerships and attend advice related networking meetings
• Contribute and participate in policy work beneficial to our clients
• Maintain up-to-date knowledge of external agencies and changes in legislation, policies and practices and adapt and share this information as appropriate
• Adhere to LRMN’s casework management systems and procedures
• Implement corrective actions in a timely manner, particularly where these issues are identified through file reviews
• Participate in team meetings and contribute to the team’s development
• Ensure that people accessing the service feel welcomed, valued and understood

Other Duties

• To participate in LRMN staff meetings, maintaining a high level of professionalism and contributing skills and knowledge towards best practice for the organisation.
• To attend supervision, performance review meetings and other relevant activities.
• To be administratively self-servicing.
• Work flexibly as agreed to meet the demands of the service – this may involve evening, weekend and outreach work.
• Maintain confidentiality in all matters relating to the work of the organisation.
• Comply with LRMN’s vision, mission, policies and procedures.
• Positively promote LRMN and its work.
• Undertake any other work as may be reasonably requested.

Personal Specification

Essential

• Minimum of 1 year (Advisor) or 2 years (Senior Advisor) of full-time experience of providing 1-1 specialist legal advice and information on housing and welfare benefits.
• Experience of working to strict deadlines and managing a heavy caseload.
• Experience of supporting asylum seekers, refugees and migrants.
• Knowledge/ experience of working in the not-for-profit sector.
• Understanding of key recent and upcoming changes on housing, benefits and other relevant legislations and the effects of these on our clients.
• Ability to work under pressure, to prioritise and meet deadlines.
• Excellent communication skills, both oral and written.
• Professional written advocacy skills within a legal environment.
• Excellent record keeping both paper based and electronically.
• Proven interpersonal skills.
• Ability to work effectively with our partners and other stakeholders to improve service provision.
• Ability to manage workload, work on own initiative and undertake peer reviews.
• An understanding and sensitivity to other cultures
• Ability to use IT effectively.

Desirable

• Experience of using Advice Pro or other case management system.

Job Title: Partnership Events Lead

Reports to: Partnerships Manager

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, London, EC4A 3EB The role is open to hybrid working but the candidate would be expected to be in the office one day per week

Purpose: This is a fantastic opportunity to lead on the delivery of interactive activities with volunteers from the world of work aimed at schools and young people for key funded partners.  Alongside event facilitation, the role manages and coordinates delivery of activities to meet agreed KPIs, leading on planning, scheduling and delivering various showcase virtual and face-to-face events and activities.

Remuneration: £27 - £30k per annum depending on experience

Additional Terms: 30 days paid holiday, exclusive of Statutory Holiday plus competitive pension scheme and a volunteering allowance of up to 5 days . Additional family friendly benefits including enhancements to Statutory Payments.

Appointment Terms: Permanent and full time.

Job purpose

Working closely with the Partnership Manager, the successful candidate will be responsible for leading on the delivery of interactive activities aimed at schools and young people under key funded projects for the charity’s Inspiring the Future and Primary Futures programmes. These programmes leverage technology to raise the aspirations and broaden the horizons of children and young people by connecting them to a huge range of volunteers from the world of work via career related learning activities.

The Partnerships team are responsible for relationship management of the key corporate and charity partners for the charity’s Inspiring the Future and Primary Futures programmes. Partners cover a range of sectors and employment areas and our employer partnerships provide partners employees with the opportunity to engage with schools, and reach many children and young people across the UK, both virtually and in-person.

The Partnership Events Lead will be able to manage and coordinate delivery of activities to meet agreed KPIs, leading on planning, scheduling and delivering various showcase virtual and face-to-face events and activities ensuring engagement from schools, employers and volunteers.

Overseeing event delivery – both physical and virtual, this role will have end to end accountability for event management, from coordinating with the schools and volunteers, event briefings, to planning and delivering the event – speaker selection and liaison, school registrations, co-ordinating event logistics and venue management, on-site and virtual delivery, post event feedback and communications etc.

This role will work on partnerships including but are not limited to the Department for Transport’s Inspiring Aviation Campaign, Maritime UK Ambassadors, NHS Ambassadors and events associated with employer partnerships such as Bank of America, Tritax Big Box, Queen Elizabeth Scholarship Trust and others.

Exact brief to be finalised with the successful candidate but the role will be expected to:

• Work closely with the Partnership Manager role to lead on planning and delivery of any funded projects and activities
• Work to engage employers and volunteers through special activities on funded projects
• Track and report back to Partnership Manager on delivery against agreed targets
• Host and support delivery of CPD sessions, webinars and occasional face to face meetings with stakeholders and schools directly to help them with engaging with these projects and delivering presentations at group meetings and conferences.
• Support development of resources, guidance and tools for employers, volunteers and schools in effectively engaging with projects and programmes
• Responsible for on-site and virtual logistical arrangements as well as audio/visual requirements
• Responsible for general communication with volunteers and schools about the events
• Collect feedback and data after each event to measure its impact, and use this information to complete an event summary report for partners to gain insights for future events.
• Attend and host occasional events to support the running of special events and to undertake brand ambassadorial activities events
• Use Salesforce CRM to manage relationships with volunteers, teachers, and school leaders, ensuring records are up-to-date, recording event data, and supporting data cleansing as needed.
• Develop relationships with partners and stakeholders, new schools, promoting the full range of the charity’s programmes and services and assisting them with registering for the charity’s Inspiring the Future programme 
• Keep on top of key trends and topics in employer engagement and careers related learning for schools
• Support the Schools Team with engagement, event coordination, and project delivery, while collaborating to share best practices and promote active platform use in schools.
• Other ad hoc administrative tasks to support the team as needed

We are looking for an agile worker, capable of absorbing key information quickly, as well as handle a voluminous work load. The successful candidate will be passionate about supporting young people to realise their potential and understand the power of volunteering. Education and Employers is a small charity working at a rapid pace to bring about change and the ideal candidate will be a self-starter with strong communication skills, able to absorb key information quickly and work well with a small team in a dynamic working environment. 

Person specification

 Skills/ Knowledge/ Expertise

Essential 

• Proven experience in relationship management, with the ability to engage confidently and sensitively with schools, colleges, and partner organisations at all levels, including headteachers and senior management.
• Strong organisational, project management and administrative skills including close attention to detail and effective time management 
• An articulate and confident communicator with a proven ability to facilitate and host events in diverse environments, including schools, colleges, and corporate settings. Skilled in presenting concepts both face-to-face and virtually to different age ranges, demonstrating influence and effectiveness in all interactions.
• Good level of education, demonstrating capability in producing written content to a high standard. Comfort and confidence in working with data.
• Demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure. 
• Good working knowledge and practical application of Microsoft office tools

 Desirable

• A passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education; 
• A successful track record in delivering tangible outcomes through engagement with employers and professional networks;
• Experience of client relationships management databases in particular Salesforce
• Experience of working to deliver significant national Key Performance Metrics using resources (human and financial) efficiently and effectively;
• Experience of working in a small team
• Experience of working with schools and volunteers
• Understanding of risk management and data protection.  

Personal Attributes 

• Good level of education, demonstrating strong client facing aptitude and communication skills both written and verbal. Comfort and confidence in working with a variety of external stakeholders, having an entrepreneurial and enterprising approach to their work.
• Good working knowledge and practical application of Microsoft office tools and customer relationships software
• A “doer”- ability to anticipate requirements and act to provide workable solutions
• Creative and solutions orientated, perceiving processes as the means rather than the end and as an aid to effective delivery
• Influencer - demonstrates personal ‘presence’ and gains the confidence of others through temperament, capability and calibre 
• Demonstrates sensitivity and possesses the ability to manage effectively the organisational tensions that sometimes develop between all stakeholders involved in the organisation and delivery of the event.
• Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
• Able to undertake some occasional work in the evenings and at weekends 
• Able to travel in the UK if required 

Application process

The Education and Employers charity values having a diverse workforce.  We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds.

The closing date for applications is 5pm Wednesday 4th September. Interviews will take place in the week commencing 9th September.

Please note we will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa. 

The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement. 

About the Education and Employers charity

Education and Employers is an independent UK based charity launched in 2009 with the vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details visit our website.

The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.

Over 90,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 85% of English secondary schools have registered. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee.  There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.

Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America.

In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 6,500 primaries have already signed up. To see a short clip on how it works please visit our website.  All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 3.5 million interactions between young people and volunteers from the world of work have already taken place.

The charity runs Inspiring Governance the free governor recruitment and support service. This Department for Education funded service aims to get highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement.

Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities’ employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

The Turn2us E-learning resource is a key project aiming to equip non-professional advisers with the knowledge and tools they need to effectively support people experiencing financial insecurity.

Our e-learning project is in its early stages. While we've laid the groundwork and prepared initial courses, there's significant potential for the right candidate to make a substantial impact on its further development and expansion.

You’ll also be working with our benefits experts and communications team to create high quality information content for a variety of platforms and mediums.

You will be someone with experience in the creation of varied and high-quality digital and print content both written and visual, in particular e-learning courses, as well as a passion for developing a deep understanding of our users and their needs.

The ideal candidate can work independently and manage their own time to hit project deadlines. You will enjoy working as part of a small team but will also be able to work across the whole organisation to develop new content. You have great communication skills and are comfortable working with users, community groups and other stakeholders to discover their learning needs.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 9th September, 9:00am

1st Interview date: 24th and 25th September

If you’re an experienced finance professional wanting to use your skills to make a positive difference to people in Southampton, we’d love to hear from you!

We're seeking a part-time Finance Officer to join our small, dedicated team in Millbrook. The Finance Officer will oversee the day-to-day financial processes of the charity, ensuring accurate financial record-keeping, assisting with grant applications, and providing financial information to the Board of Trustees.

 The role will be responsible to the CEO, with no line management responsibilities.

KEY RESPONSIBILITIES:

• Maintain accurate financial records and produce monthly management accounts for the Board of Trustees.
• Handle payroll and pension processes.
• Manage donor lists and gift aid claims.
• Prepare year end statutory accounts and assist with budgeting.
• Support grant applications and reporting.

KEY REQUIREMENTS:

• Experience maintaining financial records and producing management information for a small to medium-sized charity.
• Familiarity with accounting software and strong skills in Microsoft 365 (Excel) and Google Sheets.
• Knowledge of fund accounting.
• Recognised accounting/bookkeeping qualification, or working towards one.
• Ability to handle confidential and sensitive information.

The job description and person specification can be downloaded from this website for further details.

SCM is committed to equal opportunities and safer recruitment and the post will be subject to a DBS check. Applicants must have the right to work in the UK. Please let us know if reasonable adjustments would be required to enable you to take part in the selection process.

Join us as a Clinical Services Matron, helping shape a team to achieve one collaborative goal; Empowering Choice, Transforming Lives

This role is being advertised as a Clinical Lead however the successful applicant will be employed as a Clinical Services Matron.

⌚ Hours: Full time, 37.5 hours per week with core hours 8am-4pm, Monday to Friday with the occasional Saturday shift

Lead our Clinical Team and Be the Driving Force Behind Our Mission!

Reporting directly to the Regional General Manager (RGM), you'll be the driving force behind a new established clinical team, leading and inspiring them to increase their skills and knowledge. Your leadership will ensure that our clinical goals not only align with our vision but also focus on safety, exceptional client experiences, and sustainability. Expect some travel during the training period as you play a key role in seamlessly coordinating our services.

Be the Gold Standard in Clinical Excellence: Inspire, Improve, and Collaborate for Outstanding Client Care!

You'll be the champion of continuous improvement, inspiring your team to deliver outstanding client care. By setting the highest standards in clinical practice, you'll be the gold standard everyone aspires to. Your collaboration will help forge strong partnerships with our Operational and Clinical departments, crucial for our success. If you've got experience in clinical management and leadership, know how to motivate a team to deliver outstanding client care, and hold a valid Nursing and Midwifery PIN, we want you on our team!

Support in Our Regional Expansion: Lead the Setup of New Sites and Build Our Future Team!

During the first 6-12 months, you'll be instrumental in setting up new sites across the region, including:

• Assisting the RGM with strategic planning and executing new site launches
• Working closely with cross-functional teams to ensure smooth integration of operations, technology, and personnel
• Leading recruitment, induction, and training for a full-service delivery team

The job description for this role is the 'BAU' following initial site and service mobilisation and travel across the Region and to other Regions will be expected.

What’s in it for you?

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Take advantage of Free Parking, a competitive salary with opportunities for progression, up to 5% employer pension contribution and thousands of perks through Blue Light card!
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.

Job Title: FOOD Club Assistant

Service: FOOD Clubs

Location: Based in London – Tower Hamlets and Aldgate
Hours: 18.5 hours per week (part-time, 2.5 days) Half Day Tuesday, Full day Wednesday, Full day Thursday.

Salary: Grade 1 point 10: £25,800 FTE, inclusive of inner London weighting (£12,900.00per annum, pro rata)

Contract type: Temporary Contract until 31/04/25, with a possibility of it being extended.

Are you a self-motivated team player with a can-do attitude, who is solution focused and passionate about making a difference? If so, we want to hear from you.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.

Your impact

The Family Action FOOD (Food On Our Doorstep) programme aims to:

· provide regular access to a sustainable supply of food to people at risk of food insecurity

· encourage families to access local support services and be signposted to other agencies

· increase disposable income for local families to improve life chances and wellbeing

· reduce the amount of food being sent to landfill in the UK by utilising surplus food

Your skills

FOOD Club Support Worker will support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery.

You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families

You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

To Apply:

• Complete: the Application Form and send to inbox 24 (email address located on advert document)
• Closing Date: Monday 2nd September 2024 at 5:00PM

· Interview date:  From Monday 9th September, 2024

• To learn more about Family Action: Recruitment Pack
• To learn more about our terms & conditions: Summary Terms & Conditions of Employment
• To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey 

For direct queries with the hiring manager, please email: Pete Godden (email address located on advert document)

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

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