Head Of Operation Jobs

Do you want to be part of a charity that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?

Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives.

Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people.  We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities.

This is an exciting time to join St Hilda’s East as we celebrate our 135th anniversary. As a community centre with deep roots in the area, we play a vital role in supporting local people.

As Receptionist, you will be the first point of contact for service users, visitors, and staff, providing a warm, friendly and professional welcome. Your role will be key in ensuring the smooth running of the centre, handling enquiries, managing bookings, and offering general administrative support to the team.

This job is for you, if you:

· Have excellent communication skills (including proficiency in spoken Bengali/Sylheti) and enjoy engaging with people from diverse backgrounds.

· Are organised and proactive, able to juggle tasks such as answering calls, responding to emails and maintaining records.

· Take pride in providing exceptional customer service, ensuring every visitor to St Hilda’s feels valued and supported.

· Can handle occasional challenging interactions with diplomacy, patience, and professionalism.

If you’re looking for a meaningful role at the heart of a community-focused organisation, we’d love to hear from you!

Benefits include 25 days annual leave and access to an Employee Assistance Programme.

Our Recruitment Policy: St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.

Head of Human Resources and Operations
Location: London, N1

Hybrid: 1-2 days in the office, ideally Mondays & Thursdays
Salary: £49,620 - £52,766 per annum FTE
Hours: Full-time, 37.5 hours per week
Contract: Permanent

Benefits

• Annual leave: 36 days including bank holidays (increasing 1 per year, up to 41 days after 5 years).
• Flexible working: Core hours 10am - 4pm (37.5-hour workweek)
• Pension: 6% employer contribution.
• Duvet days: 2 per year for short-notice well-being leave.

Charity People is delighted to be partnering with a mental health charity based in the City, Hackney and Waltham Forest to recruit a Head of Human Resources and Operations. This is a fantastic opportunity for an experienced HR professional to join a values-driven mental health charity that supports around 5,000 people each year through a range of specialist services.

About the Charity

The charity we are partnering with is a leading provider of specialist mental health services and part of a larger federation. Their work focuses on recovery, early intervention, and wellbeing, particularly for minoritised communities. Their impact is recognised nationally through multiple awards.

About The Role

The Head of HR and Operations will be a key member of the Senior Management Team, reporting to the Chief Executive. This role will be pivotal in ensuring the charity's HR and operational functions run smoothly and effectively, supporting the organisation's long-term sustainability and commitment to fostering an inclusive, diverse, and high-performing workplace.

The role will oversee HR strategy, employee development and retention, and facilities management. A coaching approach will be essential, supporting managers with HR metrics, staff development, and embedding best practices across the organisation.

Key Responsibilities

Leadership & Management

• Develop strategic direction and implement business plans.
• Lead a high-performing team with clear vision and objectives.
• Provide effective line management and support staff development.
• Ensure policies align with the charity's values and Race Equity Plan.

Human Resources

• Oversee HR function, policies, and efficient working practices.
• Support managers with HR responsibilities and staff development.
• Ensure effective recruitment, onboarding, and talent management.
• Foster an inclusive, diverse, and well-being-focused culture.
• Manage HR systems, technology, and budgets.

Facilities & Office Management

• Oversee office, facilities, and repairs to ensure a safe environment.
• Manage supplier contracts, IT, and communication systems.
• Supervise facilities and operations staff.
• Ensure cost-effective procurement and budget management.

About You

Essential Skills & Experience needed for the role:

• Experience of building inclusive and diverse workplaces.
• Ability to develop HR strategies that support business objectives and workforce planning.
• Strong knowledge of UK employment law and HR best practices.
• Ability to engage and influence stakeholders at all levels, with a people-first approach.
• Knowledge/experience of managing and delivering across multiple workstreams such as HR and Facilities (experience in all an advantage but not a requirement)
• Experience of contributing to senior decision making
• Ability to analyse, critique and evaluate business data and insights
• MCIPD qualified or a qualification or experience in human resources management
• Influential with the gravitas to effectively help shape the organisation
• Significant management or supervisory level HR experience

You will have a solutions-focused and adaptable approach, with strong discretion and integrity. Your visible commitment to the charity's values will be evident, and you will be personable and professional, building strong relationships with stakeholders and motivating them towards a common goal. Highly organised, you will prioritise a varied, fast-paced workload and meet deadlines, while being a self-starter who can decisively get things done. As a team player, you will collaborate to achieve results, showing reliability and commitment.

How to Apply

Tatiana Ostara at Charity People is managing this recruitment on behalf of the charity. If you are an experienced HR professional looking to make an impact within a progressive mental health charity, please send your CV.

Closing date: Friday 4th April
Interviews: Week commencing 7th April

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Contract length: FTC up to 12-month maternity cover

Location: North West London

Hours per week: 35hrs, work Tuesday – Saturday, 9am – 5pm

Salary:  Circa £32,000

Closing date for applications: Monday, 24st March 2025

First interview date: W/C 31st March 2025, Microsoft Teams; interested candidates are encouraged to apply as early as possible

Second interview date: W/C 7th April 2025, in-person interview

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.

We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.

At our North West London Home, we are recruiting an interim Head of Cattery who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Cattery and Animal Care staff and volunteers. We care for up to eight cats and kittens on site, in addition to cats placed into foster homes. Our Head of Cattery is responsible for managing the day-to-day smooth running of our cattery and maintaining the wellbeing of all cats in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.

This is a high profile and hugely important role for Mayhew as our Head of Cattery oversees each cat’s journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Cattery is instrumental in ensuring that our cats have all they need – from feeding, cleaning, enrichment and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.

Leading a small team, our Head of Cattery is responsible for managing all aspects of our cat in-takes, adoptions and fostering, managing our capacity to ensure we help as many cats as we can and ensuring our cats are rehomed to a home suited to their individual needs as soon as possible.

We offer a caring and supportive team and the chance to make a lasting difference to the lives of cats who rely on us.

Generally, you will:

• Lead and manage our Cattery and ensure the very best care and support is given to each of our cats
• Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
• Manage your team in an inclusive and collaborative way, enabling and empowering them
• Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals

To be successful in this role, you need relevant experience in:

• Experience working with cats, ideally in a shelter environment
• Strong knowledge of cat behaviour and welfare
• Experience of successfully motivating, managing, and developing a high performing team and managing performance
• Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks

Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

We reserve the right to close this post at any time, should we receive a high volume of applications.

As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.

This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.

The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.

The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.

Schoolreaders aims to give all primary school children the opportunity to learn to read well, by recruiting volunteers from communities and matching them to local primary schools where they listen to children read on a one-to-one basis. We provide our service free to all partner schools so that every child can benefit. We are the largest in-school literacy charity in the country, supporting over 30,000 children each week in more than 1,500 primary schools.

Role Description:

This leadership role plays a crucial part in overseeing the financial operations of the organisation, ensuring compliance with regulatory requirements, and contributing to strategic decision-making.

Main Duties:

1. Financial Planning and Analysis:

· Develop and manage the annual budgeting process, working closely with department heads to ensure alignment with organisational goals

· Conduct financial analysis, forecasting, and provide insights to support strategic planning

· To ensure budget holders receive timely management information to control day to day expenditure

· To prepare, monitor and update the 5 year plan

· To prepare the mid year review and re-forecast

2. Financial Reporting and Compliance:

· Prepare timely and accurate monthly management and financial reports

· Prepare timely and accurate annual financial statements and reports for internal and external stakeholders in line with SORP and GAAP including allocation of costs for restricted funds

· Ensure compliance with regulatory and statutory requirements, including Charity Commission guidelines.

· Review bank reconciliations and balance sheet reconciliations

· To report to SMT and Board of Trustees as required

· To work with the CEO to ensure stakeholders are kept informed of key decisions

· Work with the CEO and Fundraising team to monitor forecasts and provide financial oversight

· To advise the charity on statutory and financial reporting requirements in line with SORP requirements

· To prepare  Gift Aid Claims

· To assist the CEO with the Annual Return

3. Cash Flow Management:

· Monitor and manage cash flow to ensure the organisation's financial stability, preparation of monthly cashflow statement

· Implement & monitor effective financial controls on incoming and outgoing resources

4. Strategic Financial Advice:

· Contribute as a member of the Senior Management Team, and collaborate with the executive team to provide financial insights and support strategic decision-making

· Evaluate the financial implications of new projects and initiatives

· To advise on accounting and taxation implications as required

· To provide financial ad hoc advice as required

5. Team Collaboration:

· Work closely with the Business Support team and external bookkeeping accountants, fostering a high-performance culture

· Monitor finance operations, including accounts payable, accounts receivable, and payroll.

· Ensure compliance with the organisations values and support the CEO

6. Risk Management:

· Identify and mitigate financial risks, advising and monitoring robust internal controls

· To ensure the organisation implements robust internal financial controls and procedures in line with current good practice as defined in SORP

· Stay updated on changes in financial regulations and assess their impact on the organisation

· Ensure there are financial policies and procedures in place and adhered to, to cover all financial areas of governance

7. Audit Coordination:

· Liaise with external auditors, coordinating the annual audit process and addressing any audit findings

· To lead and participate in the Audit Committee

8. Donor and Grant Management:

· Manage financial aspects of grants and donations, ensuring compliance with donor requirements.

· Provide financial information for grant applications and reporting.

· To monitor restricted funds

· To monitor future & multi year pledges

Personal Specification:

- Qualified accountant (ACA, ACCA, CIMA, or equivalent).

- Proven experience in a senior finance role, preferably within the charitable sector.

- Strong knowledge of charity accounting, including SORP.

- Excellent leadership and interpersonal skills.

- Proficiency in financial management software preferably SAGE 50 Cloud and MS Excel.

​Benefits

As part of our commitment to making Schoolreaders a great place to work, we offer access to the following employee benefits:

- 25 days annual leave (3 of which must be taken over Christmas) plus an additional paid day off on your birthday and public/bank holidays (pro-rated for part time staff)

- Contributory pension

- Access to a free 24/7 support service providing legal, financial, emotional, and medical advice

Head of Finance and Services

We are seeking a passionate and motivated leader to oversee financial and operational management, ensuring strong financial health and strategic growth.

The charity has grown significantly over the last two years and is on an exciting growth path. This role presents a fantastic opportunity for someone looking to step into a Head of Finance position, working closely with the CEO to shape the organisation’s future. We are looking for a candidate with a growth mindset who is eager to take on challenges, develop innovative financial strategies, and drive sustainable expansion.

Position: Head of Finance & Services

Salary: £40,000 per annum (negotiable depending on experience)

Location: Rushden, with opportunities for some remote working

Hours: Full-time (flexible for the right candidate)

Closing Date: 21st April 2025 (applications reviewed on a rolling basis)

About the Role

As Head of Finance and Services, you will play a critical role in the senior leadership team, working closely with the CEO to drive financial and operational efficiency. You will be responsible for financial management, budgeting, forecasting, payroll, and financial reporting. Additionally, you will provide leadership to the core operations of the charity, which depending on your experience, may include HR, ICT, Health and Safety and procurement.

Key Responsibilities:

• Oversee and coordinate financial accounts using Sage 50.
• Provide strategic financial leadership, supporting the organisation’s vision and business plan.
• Prepare and present management accounts, budgets, and forecasts.
• Ensure timely financial reporting to trustees and funders.
• Support funding bids and oversee fund monitoring.
• Manage payroll, expenses, invoices, debtors, and creditors.
• Lead risk management and ensure compliance with financial regulations.
• Supervise the Finance Coordinator and Administrative Assistant.
• Oversee statutory accounts preparation and audits.
• Support HR, procurement, Health & Safety, and ICT as required.

About You

We are looking for a strategic thinker and hands-on leader with a strong background in finance. Whether you are an experienced finance professional seeking your next leadership role or someone eager to step into a Head of Finance position for the first time, this opportunity is ideal for you. You should be highly organised, adaptable, and able to translate complex financial information into clear, actionable insights.

Essential skills & experience:

• Proven experience in financial management, analysis, and reporting.
• Experience managing budgets, payroll, and statutory accounts.
• Ability to lead and develop financial systems and controls.
• Strong interpersonal and leadership skills.
• Highly competent in IT and accounting software (Sage 50 preferred).

Desirable:

• Relevant financial qualification (AAT, ACA, CIMA) or qualified by experience.
• Knowledge of charity finance regulations and governance.
• Experience in charity accounting and reporting.
• HR, ICT, or operational leadership experience.

About the Organisation

A North Northamptonshire charity dedicated to supporting vulnerable individuals to overcome homelessness, addiction, and food poverty. The charity’s mission is to empower people to live independent and fulfilling lives. Working closely with the community to provide practical support and compassionate care, ensuring no one faces hardship alone.

Other roles you may have experience of could include: Finance Manager, Head of Finance, Charity Finance Lead, Director of Finance, Finance Business Partner, Operations Manager, Financial Controller, Finance & Operations Manager, Charity Manager, Accountant, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories.  FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations. 
For more than 70 years  FIGO has been dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. In collaboration with the world’s leading health and human rights organisations, including the World Health Organisation, we pursue our mission through education, research implementation, advocacy and capacity building with our member societies. 

Ideally an experienced and qualified CIMA Accountant; you will provide the charity with proven Business Partnering with Management Accounting experience skills, including BI reporting, stakeholder management and risk mitigation work. You will work as part of a small, dedicated team responsible for the effective management and control of the financial functioning of a medium sized dynamic Charity. This a pivotal role leading the financial outcomes, which will directly support senior leadership and top-level decision making and closely partner with an array of key non-finance colleagues across the charity and its trading company. 

We offer a competitive range of staff benefits including a hybrid and flexible working environment. Applicants should note that we do expect all staff to be in our Waterloo office at least two days a week.  

Head of Delivery

£62,000-£68,000 per annum (dependent on skills and experience) plus generous benefits

Location – Remote, but with regular visits to Foundation funded sites within a defined region, as well as visits to the Foundation office as determined by business needs, including attendance at quarterly Squad Meet-Ups

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

About the role

Are you a strategic leader with a passion for delivering impactful projects? We’re looking for a Head of Delivery to oversee and lead the delivery of capital projects greater than £25k, making a tangible difference in grassroots sports facilities.

As the Head of Delivery, you’ll play a pivotal role in ensuring the successful delivery of a range of priority projects, including 3G FTPs, changing facilities, grass pitches, PlayZones, and Hub sites. You’ll ensure these projects meet the needs of local communities and stakeholders, promoting multi-sport participation and inclusivity. Leading a dynamic team, you’ll focus on operational excellence, refining processes, and ensuring all projects align with the Football Foundation’s strategic goals and investment priorities.

This is an exciting opportunity to make a lasting impact on sports facilities across the country, while leading a talented team and shaping the future of grassroots sports. If you're an experienced project leader with a passion for community development, we'd love to hear from you!

Key responsibilities

· Oversee the development and maintenance of a robust pipeline of high-quality facility projects that deliver long-term value and benefit to local communities.

· Provide strategic leadership to ensure facility projects align with the Foundation’s strategy, and drive execution for maximum impact.

· Ensure projects reflect the needs of local communities and stakeholders, fostering multi-sport participation and inclusivity.

· Mentor and develop a team, creating a collaborative environment, where everyone is aligned and working towards shared goals.

· Continuously refine methodologies and workflows to ensure efficiency, consistency, and improved project outcomes.

· Assist in high-profile funding discussions, maximising contributions and ensuring the best outcomes for each project.

· Lead rigorous peer reviews and ensure high-quality, consistent assessment reports.

· Oversee the transition of projects from approval to construction, ensuring timelines are met and risks are managed.

What are we looking for?

· Proven experience in project delivery, particularly with capital projects above £25k, preferably in the sports or community development sector.

· Strong leadership and team management experience, with the ability to motivate and develop teams across multiple functions.

· Deep understanding of grant management systems and project execution, including budgeting, risk management, and quality assurance.

· Excellent communication and stakeholder engagement skills, with a track record of driving collaboration and community involvement.

· Ability to think strategically and ensure projects align with the Foundation’s strategic priorities and provide long-term value.

· Strong problem-solving and negotiation skills, with the ability to manage complex and high-profile projects.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary band for this role is £62,000 - £68,000 per annum, dependent on relevant skills and experience.

You will start with 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), free health care provision, a monthly gym subsidy, death in service benefit and access to selected match tickets.

We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.

The closing date for applications is: Sunday 6 April 2025 at 00:00

First interviews will be held via MS Teams and are currently scheduled for 15 April 2025.

Second-stage interviews will be held in person and are currently scheduled for 22 and/or 23 April 2025.

Please note that you must be eligible to work in the UK to apply.

We're an award winning charity running local learning centres based in the heart of the communities we serve. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

As the Fundraising Operations Manager you will bring your experience and organisational skills to play a critical role in supporting our fundraising team to achieve income targets, develop a strong pipeline of funders to invest in our work and work with the team to maximise operational efficiency. You will also lead on events logistics and play a pivotal role in helping to manage data and reporting systems.

You will be joining an exceptional, talented and successful fundraising team, all with a genuine passion and enthusiasm for our mission to support young people achieve their ambitions. 

The role at a glance

Contract: 

This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates

Start date: 

Summer 2025 or as otherwise agreed

Working Hours:

09.00 - 17.30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home. 

Location:

This role will be based at our Head Office in London. 

Salary:

£38,100, including London contribution of £2,600.
Pro rata for part-time candidate

Annual Leave:

Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff Benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year
• Employee Assistance Programme including access to wellbeing and legal support
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 28th April 2025

Interview Day (in-person) - 6th May 2025 Please ensure that you are available on this date.

The Joshua Tree is a growing charity with a vision to support any family affected by childhood cancer that needs us. 

To help us achieve this, we are looking for a passionate and dynamic Business Relationship Manager to join our income generation team, focusing on North West England particularly Manchester and suburban areas. This role will build and nurture relationships with businesses and organisations in order to generate funding. 

As our new Business Relationship Manager, you will cultivate existing business contacts while identifying and securing new introductions and opportunities. Your role will focus on building strong relationships with organisations to maximise fundraising potential and ensure long-term financial support. Representing the charity with enthusiasm, you will promote our work and foster lasting partnerships to achieve income targets. 

Additionally, you will collaborate closely with our new Income Generation Advisory Board, comprising of business leaders and CEO’s who can support you with high-level introductions, leads, and strategic insights. 

Ideally, we are looking for someone with proven experience in fundraising preferably in the charity or non-profit sector however, applications will be considered from candidates who work in a similar role outside of the charity sector.

What is important to us is your drive and natural ability to engage with people, build meaningful relationships and use your initiative and creativity to generate income from business and organisations. 

Job Title: Head of Marketing and Communications

Job Type: Permanent

Hours: 28 hours per week - pattern to be agreed (FTE 35 hours per week)

Salary: £40,040 pro rata per annum (based on £50,050 FTE)

Reports to: Director of Membership, Marketing and Digital

Direct reports: Marketing and Communications Manager

Location: Hybrid – FSRH Office (London Bridge)

Can you help us?

We're looking for a passionate Head of Marketing and Communications to join our Member Engagement Team. In this role you will be responsible for the development and implementation of strategic marketing and communications plans that align with FSRH's objectives as the voice for sexual and reproductive healthcare professionals. The ideal candidate will be a strategic thinker with practical experience, excellent communication skills, and experience in membership marketing. You'll have proven success in developing multichannel marketing and communications plans, writing engaging copy, and using data to optimise marketing activities to achieve key metrics and targets.

If you're passionate about making a difference in sexual and reproductive healthcare and want to join our collaborative team, we'd love to hear from you.

The role:

Marketing strategy and planning

• Developing and leading marketing strategies that help the FSRH meet its strategic objectives.
• Input into the annual operational planning process to ensure that marketing activity is planned and budgeted.
• Cascading the marketing strategy into the production of cross-organisational marketing plans and budget which align to FSRH’s strategic objectives, plan, and budget.
• Being the visible face of FSRH’s marketing activity through regular attendance at meetings with key stakeholders, including relevant committees/Board of Council/Trustee meetings.
• Shape the positioning and presentation of FSRH across all its activities, in ways that are consistent and coherent, to increase the understanding and engagement with our work and brand by all stakeholders.

Marketing intelligence

• Working closely with FSRH teams (including our committees of volunteers) to understand the market and customer need for FSRH products and services.
• Analyse data to optimise to  the achievement of key metrics and inform future targets for marketing activities.

Marketing management

• Lead the marketing team to provide an excellent service to the main external facing departments, including Education and Training and External Affairs.
• Develop and oversee the marketing management process, which involves regularly meeting key staff to discuss future plans, to review activity against KPIs, and ensure activities stay within budget and timelines.
• Being responsive to changes in the market or opportunities that arise to maximise the potential.
• Keep track of best practice regarding Artificial Intelligence guidelines and implementation.
• On-going delivery and management of activity and reporting against the plans and KPIs.
• Delegate tasks to the Marketing and Communications Manager.

Marketing and communications activities

• Planning and delivering specific campaigns for our education, training and assessment products and events, engaging with wide range of audiences including, but not limited to, doctors, nurses, midwives and physician associates.
• Lead the implementation of a range of marketing and communications activities across different channels including web content, emails, print assets, and social media (organic and paid).
• Monitor and manage the production of branded items.

Insight and reporting

• Using data to understand our audience (e.g. Google analytics, iMIS CRM, RiSE CMS, FSRH Training Hub) to develop marketing activity and to measure against agreed metrics.
• Working with the Digital Manager and Data Manager to plan and implement updates and enhancements to the iMIS CRM processes and CMS webpages.
• Working with the Education and Training team to use the reporting from the Training Hub to help make decisions about future marketing for candidates/members.
• Ensure our activities are General Data Protection Regulation (GDPR) and other relevant data protection regulation complaint.

Staff management

• Line manage the Marketing and Communications Manager.
• Recruit and manage any temporary/contract staff.

Representing the FSRH

• Attending FSRH events to help staff stands, talking to members and prospective members.
• Speaking at events about the FSRH to audiences of members and prospective members.
• Support the Membership Engagement Team during busy periods as required.
• To feed into and support the improvement of processes and systems to support the continuous modernisation of day-to-day operations.
• To assist the CEO on specific campaigns providing and analysing data to grasp issues, draw conclusions and solve problems.

You will have:

•  A relevant Degree or equivalent by experience
• Marketing/Communications qualification (e.g. CIM, CAM) (Desirable)
• Experience as a strategic thinker combined with an ability to demonstrate a practical hands-on approach
• An excellent approach to written and verbal communication skills
• Outstanding attention to detail and proof-reading abilities
• Ability to work under pressure, with flexibility to respond to changing priorities
• Excellent time-management, organisation and prioritisation skills
• An interest in Sexual and Reproductive Healthcare

You will have experience:

• Writing engaging copy for a variety of audiences on different communications channels (online and offline).
• Proofing and editing content to ensure the text is easy to read for the lay reader.
• Developing and delivering successful and demonstratable multichannel marketing and communications plans and activities.
• Using online communication tools (for e.g. Content Management Systems (CMS), CRM and email marketing platforms)
• Using data to understand audiences, measure the success of campaigns and to use the findings to optimise activities to achieve key metrics and targets.
• Managing budgets
• Working within a membership/professional body marketing role or medical education/qualifications marketing

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We will offer you:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Enhanced maternity, paternity & adoption pay

To Apply

Deadline for applications is Monday 7 April 2025 at 12pm

Interviews are likely to take place on 23, 24 and 25 April 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

At More Partnership, we are fundraising consultants – and more. We support organisations of every size, across education, health, the arts, international development and more, on every step of their philanthropic journey. That means helping leadership, fundraisers and other professionals to understand the opportunity, set direction, tell their story, or review performance. We believe great partnerships lead to life-changing outcomes, so when it matters most, we go beyond what's expected of us to help organisations realise their vision. At the end of a project, our clients tell us they have more confidence, momentum, and a clear way forward.

We are partners in purpose, and since April 2020, equal owners of our firm. Each member of our team has an equal say in the decisions we make, a share in our success, and a responsibility to push us forward. We are a virtual firm, networked across Europe, America, Africa and beyond, with a head office in Scotland. More Partnership currently has 18 consultants, enabled by an Advancement team covering business development, finance, operations and IT.

We are now looking to recruit for a Head of Business Development responsible for designing and delivering a strategy to enable our growth, quality, learning and marketing. This is an opportunity to play a pivotal role in shaping the future of our business development strategy at a key moment in our evolution. You will coordinate activity that helps deliver the highest quality work with lasting impact, continues to grow our reputation across sectors, and inspires clients to return to us time and again. Under your leadership, we'll continue to support colleagues' growth and to pass these benefits on to our clients. You'll work collaboratively with consultants and clients to seize the opportunity to enhance and refine our business development function – strengthening its impact for the long-term success of More Partnership and the organisations we serve. Reporting to the Managing Partner, you'll work closely with the Finance and Operations, and IT & Systems Lead as part of the Advancement Executive Team, and line manage the Business Development Manager.

The role involves regular travel across the UK (and occasionally further afield) – usually once or twice per month. This role is available full-time, but we welcome applications from those who would prefer to work part-time – at a minimum of 0.8FTE based on the requirements of the role.

The successful candidate will bring experience designing and delivering effective business development strategies that include, inspire and empower people. You'll be highly commercially aware and bring a sound knowledge of the challenges and opportunities in the not-for-profit sector. You'll have a strong track record of putting that knowledge and awareness into action, drawing on data and insight to shape strategies that drive measurable outcomes and growth. To ensure these strategies succeed, you'll be adept at project management and skilled at communicating and influencing those around you towards a shared goal.

To Apply

For further details please see the full Appointment Brief below. To apply please click the Apply Now button, submitting your CV and providing answers to the following three questions (no more than 350 words per answer):

• More Partnership is an employee-owned company, which means we each have an equal say in the decisions we make, a share in our success, and a responsibility to push the company forward. Which of our values (We challenge ourselves, We keep it real, We bring the joy, We go beyond) most resonates with you and how would you live that value to contribute to the collective success of the firm, and the organisations we support.

• Reflecting on the changing landscape of the non-profit sector, identify a specific challenge you think More Partnership will face in the next 1-2 years and how you'll help us respond to it. Tell us about a time you've faced something similar.

• This role will see you work alongside our expert consultant partners to deliver your objectives. Tell us about a time you had to influence people you didn't manage to get something done. What was the situation, what did you do, and what was the outcome?

Interview dates

• First stage interviews w/c 21st April (online)
• Final stage interviews – Thursday 1st May (in person – London)

About Refettorio Felix

Refettorio Felix is a vibrant community kitchen and dining space that provides high-quality, nutritious meals to vulnerable people in London. As part of a global initiative founded by Chef Massimo Bottura and Food for Soul, we transform surplus food into delicious, dignified meals while fostering inclusivity, sustainability, and social impact.

Role Overview

We are seeking a passionate and experienced Head Chef to lead our kitchen, ensuring every meal served is nutritious, creative, and in line with our commitment to sustainability. This role requires exceptional culinary skills, strong leadership, and the ability to adapt daily to an ever-changing supply of surplus ingredients. You will manage kitchen operations, oversee stock control, lead volunteers, and collaborate with guest chefs to create inspiring menus.

Key Responsibilities

Menu Creation & Food Preparation

• Design and execute daily menus based on surplus food donations, ensuring variety, nutrition, and creativity.
• Planning and preparation of large volume dishes on a daily basis- cooking in excess of 130 meals per day
• Innovate with limited ingredients, thinking on your feet to create high-quality, well-balanced meals.
• Collaborate with guest chefs and enable kitchen takeowvers, incorporating different styles and techniques into the menu.
• Maintain a warm and inclusive dining experience, ensuring meals are prepared with care and dignity.

Stock Control & Kitchen Management

• Oversee stock management, stock control, and stock rotation, ensuring efficient use of ingredients while minimizing waste.
• Implement best practices for food safety, hygiene, and kitchen organization.
• Work with suppliers and donors to optimize food deliveries and storage.
• Keep accurate records of stock levels, food usage, and kitchen operations.

Team Leadership & Volunteer Engagement

• Lead and inspire a team of kitchen staff and volunteers, fostering a positive and collaborative culture.
• Train and mentor volunteers with varied levels of kitchen experience.
• Ensure a supportive and structured environment where volunteers feel valued and engaged.

Sustainability & Food Waste Reduction

• Maximize the potential of surplus ingredients through creative menu planning and careful stock management.
• Develop and implement strategies to reduce food waste and improve sustainability practices.
• Champion our mission of dignity and inclusion by making the most of available resources.

What We’re Looking For

• A qualified and experienced chef with a strong background in professional kitchens, ideally in community-focused or sustainability-driven projects.
• Experience in cooking large volumes of food on a daily basis 
• Strong leadership and team management skills, with the ability to mentor and inspire a diverse group of staff and volunteers.
• A passion for innovation in menu design, with the ability to create exciting, well-balanced meals from unpredictable ingredients.
• Excellent stock control, stock management, and stock rotation knowledge to ensure efficient kitchen operations.
• Ability to think on your feet and adapt quickly to daily ingredient variations.
• Commitment to high standards of food safety and hygiene (Level 3 Food Hygiene certificate or willingness to obtain).
• A warm, compassionate approach, aligned with Refettorio Felix’s mission of dignity and inclusion.

Benefits

• A unique opportunity to make a real difference in the community through food.
• Being part of an inspiring global initiative tackling food waste and social isolation.
• A Monday – Friday, 8 AM – 4 PM schedule, with no weekend work.
• A supportive and collaborative working environment.