Head Of Operation Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Training and Quality Manager
Ref: TQM434
Contract: Permanent
Hours: Part Time, 30 hours a week (worked over 4 days)
Salary: £37,000 - £39,000 per annum. pro-rata
Location: Home based with travel to GenesisCare centres across England and the Penny Brohn UK National Centre in Bristol.
About Us
Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)
Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.
Penny Brohn UK have been working in partnership with GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14 centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.
The role
We are excited to be recruiting a Training and Quality manager, and we are seeking to appoint an experienced individual who can assist in the training of staff and quality processes of a team embedded in 14 different GenesisCare cancer treatment centres.
The individual we are looking for will:
- Assist with the recruitment, induction, and management of new Wellbeing Consultants and therapists
- Manage, support and lead five established Wellbeing Consultants
- Lead Quality for the partnership between GenesisCare and Penny Brohn UK
- Deputise for Head of Services when necessary
In return for your hard work and dedication you will enjoy a wide variety of benefits including:
- 30 days holiday plus 8 bank holidays (pro rata)
- Enhanced sick pay after six month’s service
- Auto enrolment into the Penny Brohn UK pension scheme
- Free Life Assurance
- Family friendly policies with enhanced maternity and paternity leave after one year of service
- Specsavers Corporate eyecare test
- Cycle to work scheme
Timetable for appointment
Closing date: 9.00am on Monday 2 December
Interview date(s):
1st Interview via Teams, Thursday 5 December
2nd Interview in person, Tuesday 10 December at the Penny Brohn UK National Centre, Pill, Bristol, BS20 0HH
Start date: ASAP, to be agreed upon appointment with successful candidate
Please note: The vacancy will remain open until a suitable candidate is found. To avoid disappointment, we suggest that applications are made as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
No agencies please.
Chief Executive Officer reporting to the Chair of the Ampleforth Abbey Trust
Ampleforth Abbey Trust is looking to appoint a dynamic strategic leader to the post of Chief Executive Officer (CEO).
Purpose of the role
The post of Chief Executive Officer (CEO) leads the works of the Abbey Trust on behalf of the monastic community, providing strategic leadership and managerial oversight of the Trust’s activities. In conjunction with the Chair of the Trust, the post-holder will support the Abbot in ensuring that the needs and ambitions of the monastic community are met, whilst also ensuring that the contents and pace of the Trust’s forward plan align with these needs. The post-holder will work closely with the Abbot to understand fully the needs and plans of the monastery and identify the business challenges and opportunities facing the Trust arising from these.
The post-holder will take the lead in ensuring that staff, volunteers and external stakeholders are engaged in the work of the Trust. They will also maintain a professional relationship with the Head and Bursar of Ampleforth College to ensure effective co-ordination and open communication where necessary.
The CEO is accountable to the Chair of the Ampleforth Abbey Trust and will work in liaison with the Abbot, and the Head and Bursar of Ampleforth College. In addition, they will also work closely with the Co-ordinator of Hospitality and the General Manager to reflect the importance of hospitality, retreatants, groups and general visitors, to the work of the Abbey Trust.
The post-holder will work effectively with all regulatory bodies, particularly the Charity Commission, to ensure that all regulatory requirements are met.
Main Duties and Responsibilities
The key responsibilities of the CEO fall under the headings Strategy, Leadership and Management, with a particular focus on finance.
Strategy
· Developing and leading the implementation of the strategy for the Ampleforth Abbey Trust which supports the needs of the monastic community and the delivery of the Trust’s charitable objects and which has in-built clear key performance measures;
· managing the General Manager and the Finance Manager to ensure the financial sustainability of the Abbey Trust across all of its activities;
· managing the Director of Safeguarding and Wellbeing to ensure that the highest standards of safeguarding are implemented and embedded across all Trust strategies, plans and activities;
· in conjunction with the Clerk/Company Secretary ensuring that matters relating to legislation and governance – compliance, structures, policies and processes – are in place to facilitate efficient and effective working across the Trust in order to improve organisational effectiveness.
Leadership
· providing effective leadership and management to the Trust’s senior officers and finance team, and managing selected Trust-wide contracts (for example, HR, IT and fundraising);
· working with the Chair of trustees to lead and deliver the Trust’s fundraising activities;
· working with the Co-ordinator of Hospitality and General Manager to ensure that the Trust’s activities are supportive of, and aligned with, the hospitality apostolate;
· engaging in an open and inclusive manner with all staff and volunteers who work for the Trust, engendering staff buy-in and trust developing the Trust as a highly regarded employer;
· ensuring that trustees have the information required for informed decision-making and the fulfilment of their statutory duties and that a positive and effective relationship exists between the trustees and senior officers.
Finance
· Providing effective leadership and management to the senior officers and finance team;
· Leading and building on the existing finance function, ensuring on a day-to-day level that correct policy, procedure and systems are in place for:
-
- effective monitoring and reporting
- an effective internal control environment
- effective management of costs
- compliance with relevant financial regulations
· Ensuring trustees have the financial information they require for them to fulfil their statutory duties.
- Working with the Investment Committee to ensure maximum return on capital for all the Trust’s assets and with the directors of Ampleforth Abbey Trading Limited and the Hospitality team to diversify and maximise income streams for the Trust.
Person Specification
The CEO will be expected to demonstrate evidence of the following skills, capabilities and experience:
Essential
· Proven experience as a CEO or an appropriate other relevant role, ideally within a regulated environment;
· Demonstrable competency in strategic planning, business development and performance metrics;
· Proven experience of operation at Board and Senior Management level;
· Outstanding organisational and servant leadership abilities;
· Proven experience, understanding and working knowledge of key finance and business functions within the remit of the role;
· Accountancy qualification and experience;
· Education to degree level, ideally with a business-relevant qualification;
· Proven experience of leading change, providing clarity and direction; including team development, matrix management and project management;
· Proven experience of managing staff and as necessary addressing supportive and remedial action;
· The ability to be a successful figurehead and ambassador for the Abbey and to make effective use of internal and external networks;
· Decision-making and problem-solving skills;
· High level negotiating and influencing skills;
· High flexibility of thought and diplomacy to manage a wide variety of stakeholders;
· An empathy towards the works of the Monastic Community and to uphold the values of that community;
· Exceptional communication skills including presenting / public speaking skills;
· High levels of resilience with a positive attitude;
· Excellent interpersonal standards and skills that include personal integrity, courtesy, patience and humour;
· Satisfy all criteria and checks relating to suitability to work in a school environment.
Desirable
· Experience of working with faith-based organisations;
· Experience of working within the charity and/or education sectors;
Resources Managed
· Line management of the Director of Safeguarding and Wellbeing, the General Manager, and the Finance Team.
· Budgets: To be advised by line manager
Line Manager and Annual Appraisal Reporting Officer
· Line management from the Chair of the Ampleforth Abbey Trust. Responsibilities to additionally report to the Finance, Audit and Risk Committee and to the Investment Committee, and directly to the trustees of Ampleforth Abbey Trust.
Safer Recruitment
· Ampleforth Abbey Trust adheres to safer recruitment as part of its commitment to upholding the highest standards of safeguarding for children and adults. All offers of employment will be subject to checks by the Disclosure and Barring Service (DBS) along with other relevant pre-employment checks and the receipt of employment references.
Salary
· Highly competitive based on skills and experience
Work Location
- Ampleforth Abbey
Ability to commute / relocate
- Ampleforth Abbey: reliably commute or plan to relocate before starting work (required)
Ampleforth Abbey Trust
· Ampleforth Abbey Trust is a charitable trust registered with Companies House and the Charity Commission. Ampleforth Abbey is home to a monastic community, part of the English Benedictine Congregation, and is located in the Howardian Hills, a designated Area of Outstanding Natural Beauty. The main work of the community is hospitality, through the welcome of visitors to its retreat centre and refurbished Visitor Centre, Shop and Tearoom.
Expected Start Date
- March 2025
Closing Date for Applications
- Midday Monday 9 December 2024
Interviews
- Friday 3 January 2025 at Ampleforth Abbey
This is a key role within a new team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.
We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Partnerships Account Manager
Location: Hybrid - London/home with regular UK travel
Salary: 36k-45k dependent on experience
Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking an excellent addition to our team to support the increased demand for our provision and to support the continued scaling of our organisation.
The Organisation
Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have 12 years’ experience delivering 1:1 tuition, working with schools and Local Authority partners across the country, reaching hundreds of pupils annually.
As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes.
What is the Role?
The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term school and local council relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction.
The post holder will manage two administrators who will provide essential bid-writing and administrative support to facilitate efficient and effective client management.
The post holder would benefit from experience or an understanding of working in a small, high-growth organisation.
The role will be suited to those who have held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher.
This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you.
Key Responsibilities:
-
Client Acquisition and Relationship Management
-
Proactively seek new business opportunities within assigned regions to grow the client base.
-
Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.
-
Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.
-
Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams.
-
Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity.
-
-
Strategic Planning and Development
-
Collaborate with Senior Leaders to develop strategies for client retention and growth.
-
Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.
-
Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.
-
-
Performance Monitoring and Reporting
-
Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.
-
Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.
-
Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.
-
Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis
-
Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data
-
-
Team Management and Support Coordination
-
Lead, mentor, and manage two administrators focused on bid-writing, tender management, and client-related administration.
-
Support administrators in producing and reviewing high-quality bid documents and responses that align with client requirements and enhance our partnership outcomes.
-
Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.
-
Work with other leads like allocations and recruitment to ensure we can fulfil referrals
-
Foster a strong working relationship between bid writers and recruitment to ensure we can find tutors and go for the right bids.
-
-
Bid Management and Process Improvement
-
Oversee the preparation and submission of tenders and bids, working closely with administrators to ensure high-quality and timely submissions.
-
Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.
-
Report on bid submission performance, review client feedback to continuously improve.
-
Essential Skills and Experience:
-
Detailed knowledge of the UK Education Sector.
-
Proven track record in client relationship management, with experience in sales or partnership development roles.
-
Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.
-
Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.
-
High level of empathy and commitment to supporting vulnerable and underserved communities.
-
Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.
-
Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.
-
Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.
-
Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.
Desirable Qualifications:
-
Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.
-
Knowledge of safeguarding requirements and best practices for handling sensitive information.
-
Experience in bid-writing, tender management, or grant applications.
General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.
Why Equal Education?
-
Competitive salary
-
Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.
-
Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.
-
Flexible, hybrid work environment with regular opportunities for in-person client engagement.
-
Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK
At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.
Being you at Equal Education
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
The client requests no contact from agencies or media sales.
The role
Reporting to the Board of Trustees, as Chief Executive you will oversee the Trust’s operations, champion its mission and ensure its influence and impact. You will provide inspirational leadership and provide clear direction, engaging members, supporters, staff, stakeholders and volunteers for the effective delivery of the Trust's charitable objectives whilst ensuring that all Trust activities are legally compliant and executed to the highest standard.
As Chief Executive, you will develop and oversee our Strategy, setting long-term goals and ensuring that activities align with the Trust's vision and values. You will prioritise being impactful, collaborative, united and proactive in all aspects of the Trust's work. Through the Senior Management Team and dedicated combined workforce of employees and volunteers, you will ensure that the Trust's vision and goals are achieved through a culture that enables a high performing, high impact workforce, that inspires passion and commitment towards wildlife conservation.
Advocacy is a key aspect of your role, building and nurturing relationships with external stakeholders, such as landowners, local authorities, businesses and government agencies, to promote wildlife-friendly policies and establish meaningful partnerships.
Our ideal candidate
This is an excellent opportunity for someone who really wants to make a difference, build on our achievements and lead nature’s recovery in Hertfordshire and Middlesex. Personal attributes include integrity, resilience, adaptability, and the ability to inspire and support a diverse team of staff, volunteers and other supporters. The Chief Executive benefits from a strong and happy team of dedicated staff and the support of our committed and talented Trustees.
We are looking for a candidate who offers:
- Inspirational leadership and motivational management at a senior level.
- Proven ability in strategic planning, translation into operational delivery and monitoring of outcomes.
- Strong organisational management skills, able to prioritise, set budgets, innovate, evaluate information logically and thoughtfully and to make rational high-level judgements and decisions.
- Adept at developing and building relationships and partnerships.
- Strong advocacy skills and political astuteness.
- Persuasive and passionate communication skills.
- Ability to build and develop partnerships with a range of stakeholders internally and externally.
Herts & Middlesex Wildlife Trust wants everyone to feel valued and empowered to contribute to our vision and is committed to an inclusive and diverse workplace. As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.
How to apply
We would love to hear from anyone who believes they have the drive, knowledge and experience we need and want to work with people who care passionately about wildlife.
To apply, once you have read our full recruitment pack please send a copy of your CV and a covering letter setting out how you meet the role’s criteria. We are especially interested to hear why you would like to play a leading role at Herts & Middlesex Wildlife Trust and what you would particularly bring to the role. In addition, please ensure you include in your covering letter, confirmation of the following:
- Your eligibility to work in the UK.
- That you hold a current driving licence.
- Your current salary and salary expectations.
- Your notice period.
As part of the selection process, we will be looking at candidates’ online presence and social media profiles to look for any public comments that would be contrary to the mission or values of the Trust or that could bring the Trust into disrepute.
The application deadline is 9am on Monday 2nd December 2024.
About the Trust
We are the leading conservation charity in our area, committed to protecting and standing up for wildlife and inspiring a lifelong love of nature. Our strategy for a wilder Hertfordshire and Middlesex is ambitious, with a target of 30% of land in recovery for nature by 2030.
With 50 members of staff and 1100 volunteers, the Trust owns and cares for 700 hectares of nature reserves and work with farmers and other landowners to offer advice to support nature’s recovery.
Through our engagement and communications programmes, we are driving a step change in the number of people taking action for wildlife.
How do we support you?
The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.
In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out more here on our website.
The client requests no contact from agencies or media sales.
Executive Director of Friends of the Earth (England, Wales & Northern Ireland)
Salary: £97,905 per annum
Contract: Permanent
Hours: Full time (30 hours over 4 days)
Location: London-based or commutable to London (minimum weekly), with some other UK travel as required.
Plus benefits.
Can you lead Friends of the Earth in our mission to achieve climate justice?
We are seeking to appoint an Executive Director to lead Friends of the Earth (England, Wales & Northern Ireland) at a crucial domestic and international moment for climate, environmental and social justice.
You will motivate, inspire and build the capacity of a growing and diverse network of people coming together to transform our environment into one which is flourishing, sustainable, and socially just.
You will do this as a passionate and effective advocate for an environment that’s getting better, a safer climate, abundant nature, healthy air, water and food. We work from the grassroots to the global in communities throughout England, Wales and Northern Ireland to playing our part in the international network of our sister organisations around the world.
We are looking for someone with established credibility and standing within the environmental and/or social justice sectors, someone able to inspire our activists, staff and allies, and to attract funding and resources to enable our vital work; someone with outstanding strategic vision and organisational leadership as well as a collaborative approach to build and deliver transformative work internally and externally.
With exceptional communication and relationship skills and an empathetic approach, you will inspire and lead our engagement across the political landscape and engage with a widening range of communities. Fostering equity, diversity and inclusion, including our commitment to becoming an anti-racist organization, you will be key to our work in pursuit of a just and sustainable world for all.
CLOSING DATE: THURSDAY 2nd JANUARY 2025 (AT 23.59)
For more information please read the information pack.
HOW TO APPLY AND KEY DATES
Please apply by sending a curriculum vitae, supporting statement and Equality & Diversity form to the recruitment team, see how to apply.
Your supporting statement should be no more than 2 pages of A4 and address the key requirements of the person specification with relevant examples of your experience and outline why you are interested in the post. Please state if you wish to be considered under Disability Confident.
To ease administration, please combine into a single Word document. Please do not use PDF format.
We are undertaking direct recruitment via this process. Additionally, Oxford HR are assisting us via an executive search process. If you are engaged with that, please continue to route your application via them. All applications will be reviewed jointly.
Key dates:
Closing date: Thursday 2nd January 2025 (at 23:59)
First stage
1st Interviews: Wednesday 15th/ Thursday 16th January 2025 (online via Teams meeting)
Second stage
Meetings with key stakeholders: Wednesday 22nd/ Thursday 23rd January 2025 (online via Teams meetings) This will include meetings with representatives of our Boards, management, staff, Nations and the recognised union (Unite).
2nd Interviews: Wednesday 29th/ Thursday 30th January 2025 (in person at our London office)
We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture.
Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.
Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.
Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.
We are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Retail Support Manager
Castleford, Heckmondwike, Selby, Leeds and Hull with regular travel across the Yorkshire Region.
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Support Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Retail Support Manager, you will provide management cover at retail locations as required by the charity. Supporting the Retail Area Manager, you will manage the day-to-day operation of the shop that you are covering, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Specifically, you will:
-
Provide management cover at Retail locations as required by the charity currently including (but not limited to Castleford, Heckmondwike, Selby, Leeds and Hull shops). This may also expand to include additional locations as the charity’s number of shops grows however depending on the role holder’s geographic location, we can agree which areas will be covered.
-
Lead a team of volunteers to deliver an outstanding customer experience.
-
Deliver any volunteer training required and make every effort to create a welcoming and happy environment.
-
Responsible for volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
-
Ensure there is management cover and sufficient volunteers to operate all trading hours.
-
Ensure accurate accounting and handling of assets (items donated and money received).
-
Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes at each location.
-
Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures at each location.
-
Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters
About You
To be considered for this role, you will need:
-
To be ideally educated to A Level or equivalent.
-
To have experience of managing people/volunteers including recruitment and development.
-
To have experience of meeting and exceeding targets within a retail environment
-
To be highly organised with good time management skills.
-
To be able to prioritise workload and meet deadlines.
-
To have excellent communication and interpersonal skills.
-
To be able to motivate self and others.
-
To have demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.
-
To have a full UK driving licence, access to own vehicle and ability and willingness to travel across Yorkshire.
-
To be willing to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
-
A check on your employment history, by seeking 2 references
-
A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
-
A DBS check at enhanced level.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 2 December 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
Please note, this role is not eligible for a visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trusts & Foundations Manager
Salary: £35,000 - £40,000 per annum (pro rata for part time).
Location: London EC1Y Office with Hybrid Home Working
Work pattern: 4 – 5 days per week (28 – 35 hours per week)
About MQ Mental Health Research:
MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.
We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness. Having recently launched a new 5-year strategy, MQ is at a critical point in its development.
About the Role:
As the Trusts & Foundations Manager you will be responsible for generating income from grant making trusts and foundations.
You will take the lead on seeking out new prospects and nurturing existing relationships to significantly grow income. You will achieve this by researching sources of funding, devising individually tailored applications, maintaining excellent communications with existing and potential donor trusts and foundations, delivering an agreed income target as well as growing funding from these sources.
We are happy to consider people who want to work full-time (35 hours), or four days per week (28 hours).
Here's a summary of your key responsibilities:
- Proactively identify and research new and pipeline trust, lottery and statutory fundraising opportunities and progress them to application stage.
- Developing the trust and foundation pipeline to generate new income and multiyear grants
- To lead the development of new fundraising proposals for priority fundraising projects, including potential research partnership opportunities where MQ collaborates on a joint bid with another institution
- To carry out targeted and systematic research to establish new high value prospects utilising existing networks, the MQ database, search engines and referrals
- Build long-term relationships with new and prospect trust, lottery and statutory donors, including through meetings, attendance at conferences and events, regular update calls/comms and – when possible – direct face-to-face engagement.
- Report on performance against agreed budgets and targets
- Capitalise on the expertise and networks of MQ’s senior volunteers, including working closely with MQ Trustees and other Development Team colleagues to maximise existing opportunities for introductions, including the Lord Mayor’s Appeal
About You:
This role is for you if you are an experienced trusts and foundations fundraiser, with good knowledge of the sector. You'll have demonstrable experience of securing five and six figure grants to achieve annual income targets, both through stewarding existing supporters and through researching and cultivating a pipeline of new opportunities.
You will also be skilled in understanding and translating complex information and turning it in to compelling written proposals, for grants, corporate partnerships and major donors.
We do require someone who is proactive, hardworking and results-orientated.
Essential role requirements include:
- Experience of trusts and foundation fundraising and able to demonstrate continual growth in expertise and results in this area.
- Good understanding of the trusts and foundations fundraising environment and associated processes and different types of grant making bodies.
- Excellent communication skills, including the ability to write concise and inspiring funding applications and to make presentations.
- Creative thinker, with ability to identify funding opportunities and match them with the right trusts.
- Good interpersonal, influencing and relationship-management skills, at all levels.
- Ability to work as part of a team and spot opportunities to grow and develop relationships for the good of the organisation.
You will be driven to ensure that projects are delivered to the highest possible standards and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.
Desirable Skills:
- Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
- Experience of using Monday[dot]com
What We're Offering You:
In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.
Plus, we offer lots of generous benefits and training opportunities.
We're a Sunday Times Top Company to work for.
Benefits
- Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
- Holidays: Annual holiday entitlement of 28 days plus bank holidays.
- Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
- Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
- Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
- Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
- Pension: MQ makes contributions of 5% and employees make contributions of 3%.
- Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
- Personal Development: We value employee development and review individual training needs through our performance management system. The Head of HR also runs internal development sessions for all staff through our training programme, MQ Academy.
We look forward to hearing from you.
Closing date: Saturday 30th November 2024
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
No agencies please.
At Bluebell Wood Children’s Hospice, we care for children and young people whose lives are just too short. Our aim is to reach every family that needs our help and to offer them the very best choice of care. Did you know that every year we need to raise £6.5m to keep our doors open and only around 16% of our income comes from government sources, the rest has to be raised through fundraising activity.
Our services include short overnight stays and community breaks at home or in the hospice. We also support the whole family from diagnosis with our multi-disciplinary Family Support team who provide counselling, sibling support groups, music therapy and much more. Our care team support these families in our modern, purpose-built building. All our rooms bedrooms have a homely feel. We have a sensory room, spa pool, cinema room and six acres of gardens.
We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.
The role:
As our Fundraising Business Partner, you will be at the forefront of our regional fundraising team. You’ll work hand-in-hand with the Income Generation and Communications Director, crafting and implementing innovative, long-term strategies to expand and diversify our income streams. You’ll identify new opportunities, guide a talented team of six fundraising professionals, and build lasting partnerships that strive to reach our income aims.
Key Responsibilities:
· Management and Leadership: Develop and drive comprehensive fundraising strategies, ensuring alignment with our goals and exploring new funding avenues.
· Team Leadership: Mentor, manage, and inspire a high-performing fundraising team. Lead by example, foster professional development, and create an empowering culture.
· Income Generation: Lead of key fundraising campaigns and build relationships with major donors, corporate partners, and local communities. Work collaboratively with marketing to craft impactful marketing and engagement proposals.
· Business Partnering: Collaborate across all departments and with senior leadership to ensure our fundraising strategy integrates seamlessly with the broader goals of the hospice.
· Financial Management: Oversee budget allocation, reporting, and ROI maximisation to hit income targets and deliver on strategic plans.
· Compliance and Governance: Ensure all fundraising initiatives meet legislative and ethical standards and represent Bluebell Wood at events to foster new relationships and raise our profile.
The requirements:
· Proven leadership in fundraising with strategic vision and hands-on experience in managing successful campaigns.
· Strong interpersonal skills to nurture relationships with stakeholders, donors, and team members.
· Innovative thinking to bring creative, data-driven approaches to income generation.
· Resilient and adaptable mindset to navigate challenges and drive continuous improvement.
· Passion for our mission and a genuine desire to make a tangible difference in the lives of children and families.
In return, we can offer you a fantastic working environment and the following benefits:
· 33 days’ annual leave with the option to buy and sell
· Sick pay
· Health Care Cash Back Scheme
· Free counselling sessions
· Enhanced maternity pay
· Enhanced paternity pay
· Enhanced parental bereavement leave
· Compassionate leave
· Salary sacrifice scheme
· Training & Development
· Investment in your wellbeing
· Volunteering & shadowing days
· Free parking on main site
· Free drinks and subsidised meals
· Time off in lieu
· Uniform
· Eligible for NHS Blue Light Card
· Eligible for The Company Shop
At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.
Previous applicants need not apply
Closing date: 2nd December 2024
Interviews: 13th December 2024.
We’re here to help every family who needs us make the most amazing memories
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Benefits
We value our team’s wellbeing, and in order to support it, we offer a number of benefits, including:
- 25 days annual leave per year plus bank holidays (pro-rated for part time hours)
- A bonus day of leave for your birthday
- 3% matched pension contribution
- Access to Rising Sun’s counselling service
- Clinical supervision
- Employee Assistance Programme
- Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) as well as discounts in shops and attractions
- Up to four weeks sick pay in any 12 month period (eligible after probation period)
OVERVIEW
Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.
Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.
As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.
JOB PURPOSE
Liberty House provides housing and support for up to 5 homeless young women aged 16-24 who are single, pregnant or have a young child and have experienced domestic abuse.
The support worker will be required to take on key-working responsibilities for the residents at Liberty House, as well as delivering other support work within the house and within the wider Liberty team. This could be related to pregnancy and parenting, life skills, psychoeducational support, understanding healthy relationships and building supportive peer relationships within the home, and supporting them to live independently.
The post holder will work to provide a secure, stable and homely environment and to act as a positive role model to residents. They will build professional and supportive relationships with residents and colleagues.
The project works to empower residents, providing them with information relating to their rights and enabling them to make decisions based on their options using a trauma informed approach.
As a member of the Liberty Team (16 – 24 year olds), the successful applicant will work collaboratively with the rest of the Children and Young People’s team, as well as the wider Rising Sun team to support other programmes delivered within the organisation.
MAIN DUTIES AND RESPONSIBILITIES
Service Delivery
- Provide holistic, trauma informed, practical and emotional support to residents of Liberty House through regular 1-2-1 sessions. Develop individual support plans, which address any practical and emotional needs the resident may have, such as accessing benefits, life skills and perform risk assessments where needed.
- Organise and deliver group sessions that focus on life skills and strengthening relationships.
- Encourage the residents in positive parenting.
- Manage relationships within the house, act as a conciliator, arbitrator and reconciler in disputes between residents.
- Ensure residents adhere to house rules.
- Assist with the day to day general running of the house and office, to ensure they are fit for purpose and safe for team members and residents.
- Conduct safety checks around the house. Ensure all faults/repairs are reported and that the Health and Safety Policy is adhered to at all times.
- Comply with organisational policies and procedures and adhere to confidentiality.
- Work effectively in partnership with other agencies.
- Work within our ethos of Equality, Diversity and Inclusion at all times and instil these values in all areas of work, with service users, staff and external stakeholders.
- Encourage residents’ participation in service development, continuous improvement and feedback exercises
- Maintain up to date and accurate records and ensure reports and evaluations are completed as required.
- Be willing and available to work some evenings and weekends as required, as part of a rota for Liberty House team members, and also occasionally to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken by arrangement with your line manager).
- Represent Rising Sun at multi-agency meetings as required.
General
- Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
- Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy.
- Lone working as required.
- Participate in clinical supervision, training and meetings as required.
- Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.
This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
PERSON SPECIFICATION
Knowledge and qualifications
- Good understanding of antenatal and postnatal care.
- Good understanding of effective parenting, particularly for parents of young babies.
- Good understanding of the impact of domestic violence and trauma on survivors, children and young people, families and communities.
- Knowledge of issues affecting survivors, and an understanding of the barriers they may face in accessing support.
- Thorough knowledge of safeguarding practice, procedures and legislation.
- Good understanding of the operation of the agencies working together to support survivors and their children such as social services, housing, police etc.
Experience
- Experience of working with young children and/ or babies and their mothers
- Experience of supporting women with life skills/ developing confidence
- Experience of multi-agency partnership work
- Experience of working alongside volunteers (Desirable)
- Experience of working with survivors affected by domestic and/ or sexual abuse (Desirable)
- Experience of facilitating group programmes (Desirable)
- Experience of working for a charity or not for profit organisation. (Desirable)
Skills
- Excellent listening, written and verbal communication skills.
- Ability to form positive relationships with residents from a wide range of backgrounds and life experiences in order to build professional and supportive relationships
- Ability to work closely with young parents and their babies
- Ability to help residents in the creative use of leisure time with a view to building relationships and social skills
- Non-judgemental and non-directive approach to empowering survivors along with the ability to understand the individual needs of clients.
- Ability to manage conflict and to promote resolution.
- Ability to work well with colleagues, statutory and non-statutory agencies and responsibly on own initiative.
- Good task management skills and the ability to work effectively under pressure and to deadlines.
- Good data collection, monitoring and IT skills, including word processing and using databases and Excel spreadsheets.
General
- Able to set clear boundaries and a willingness to accept line management and make effective use of clinical supervision.
- A good understanding and commitment to confidentiality, safe practice and health and safety procedures.
- A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
- Able to travel independently across East Kent where necessary to attend meetings.
- Willingness to carry out the policies and procedures of the Rising Sun and to work within its framework and core values.
Equal Opportunities Statement
Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.
Safeguarding Statement
Rising Sun is committed to safeguarding those we provide a service to. The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check, a ‘right to work check’ in accordance with UK government Home Office guidelines, and to provide two references.
We request no contact from agencies or media sales please.
Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is being advertised as a Customer Service Advisor however the successful applicant will be employed as a Client Care Coordinator
Join our Award-Winning Contact Centre where clients come first and excellence is standard!
Work in our team as a Client Care Coordinator and be the friendly voice our clients rely on when they need us most! Whether it's over the phone, through a scheduled appointment, or via online chat, you'll be their go-to person, making sure every interaction is smooth and stress-free. You'll be joining a team of over 150 dedicated colleagues across three contact centres. We're all about teamwork and support, so you'll always feel connected and motivated!
Find balance and make an impact—join us with the flexibility of hybrid working!
Enjoy a set two-week rotating schedule with shifts being 8 AM to 4 PM and 10:30 AM to 6:30 PM, plus one Saturday or Sunday shift every two weeks, with a day off during the week. If you're looking for a rewarding career where you can make a real impact, we’d love to hear from you! Successful candidates will start on 13th January and will complete 4 weeks of training (Monday to Friday, 8 am to 4 pm). Ready for the next step? Come join us!
What's in it for You?
In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:
- Financial Reward: Competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card.
- Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
- Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
- Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
Tower Hamlets Community Connector
Job Title: Tower Hamlets Community Connector
Salary: £30,345 per annum (pro rata), including Inner London Weighting (30 hours/week: £24,276).
Hours: Part-Time, 30 hours per week
Contract Term: Permanent
Location: Open House, Bow E3, and across Stepney and Wapping Primary Care Network
Closing Date: 9 December 2024
Interview Date: 12 December 2024
About Us
Mind in Tower Hamlets, Newham, and Redbridge is a local charity affiliated with National Mind. We are committed to supporting individuals with mental health challenges through inclusive and accessible services, creating opportunities for connection, recovery, and resilience.
About the Role
As a Community Connector, you’ll support individuals referred by the Stepney and Wapping Neighbourhood Mental Health Team, helping them engage with services and activities. Based at our MindTHNR office and the Stepney and Wapping Neighbourhood Mental Health Team, you’ll build strong relationships, understand individuals’ interests and goals, and connect them to appropriate opportunities.
This role empowers individuals with serious mental illness (SMI) by supporting them to achieve their aspirations, access local services, and address key wellbeing factors such as housing, employment, and social isolation. You will also help identify wider issues impacting their health and wellbeing, such as debt, poor housing, unemployment, loneliness, and caring responsibilities, ensuring a holistic approach to support.
Key Responsibilities
- Provide one-to-one tailored support to help individuals set and achieve personal goals.
- Act as a local expert, connecting people with community services and resources.
- Collaborate with multi-disciplinary teams and community organisations to create robust care pathways.
- Use tools like health coaching and motivational interviewing to overcome barriers and monitor progress.
- Advocate for inclusion and ensure access to welfare, legal, and community services.
If you are passionate about promoting mental health and wellbeing, have substantial experience providing 1:1 support, facilitating wellbeing groups, and collaborating with communities, and possess a strong understanding of the diverse needs and inequalities in East London, we encourage you to apply. Submit your CV and supporting statement outlining how you meet the requirements of the person specification and your interest in making a meaningful impact to Bernadette Keane
The client requests no contact from agencies or media sales.
Digital Experience Manager
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- £39,784 (outside of London); £42,087 (within London)
- 35 hours per week
- Permanent
- Home-based, with regular travel to London and Bristol
- Closing date: 8th December 2024
- Interview date: w/c 16 December 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Digital Experience Manager with a background in managing and developing websites and digital products, as well as previous experience of line management, to join our friendly and expert Digital Team.
As the Digital Experience Manager, you will be responsible for creating and maintaining a high-quality, accessible and customer-focused online brand presence by optimising content, journeys and audience experience on our website and other digital platforms. By collaborating with specialists internally and externally across UX, UI, development, SEO, content strategy and content management, you will ensure that the overall digital experience meets brand goals and audience needs by being holistic and engaging and inspiring action.
You will line manage the Developer and Digital Product Officer, providing engaging and motivating leadership, management and personal development support.
You will champion the voices of children and young people with cancer, and their families in everything you do.
This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Lead on the digital experience strategy for the organisation. Using insight to design, implement, test, measure and optimise as needed.
- Product Ownership of the website experience and content strategy for the site, liaising with internal stakeholders as needed.
- Provide expertise around digital journeys, to continually optimise and improve these, across service delivery and fundraising activities.
- Own the overall roadmap for development on the website and work across teams to support the integration and adoption of third-party digital platforms. Prioritise functionality improvement across the team.
- Establish reporting dashboards and models to use website performance, user insight and other digital and campaign metrics to optimise and develop content and journeys, and to monitor the success of new improvements. P
- Develop our approach to user and audience insight and testing to inform improvements and decision making, use data and analysis to identify opportunities for improvement.
- Lead on SEO, ensure our website content follows SEO best practice, and work on strategies to improve our position in search engine results pages.
- Accessibility – ensure that our website meets accessibility standards both from a functional perspective and content design.
- Collaborate with teams across the charity on digital experience initiatives that align with overall business goals: manage the optimisation of our digital platforms and design customer-centric strategies that improve user experience, increase satisfaction and loyalty.
- Take an active role in developing and embedding new ways of working, establishing relationships with other teams and work alongside the Head of Digital to raise the profile and understanding of the team across the charity.
What do I need?
The key skills we’re looking for in this role are:
- Demonstrable knowledge and experience of website management, including managing agency relationships.
- An understanding of end-to-end customer journeys and delivering excellent and engaging user experiences.
- Working with content management systems and optimising content for SEO.
- Using GA4, monitoring and reporting on trends and interpreting data for action.
- Experience of project managing website development, including scoping, briefing, testing and deployment.
- Involving people with lived experience through co-creation, co-production and evaluation.
- Experience of line managing people and an ability to motivate a team.
- A confident collaborator, able to influence, negotiate and build positive working relationships.
- A good understanding of accessibility standards for technical development and content design.
- Financially astute, contribute to setting budgets and overseeing spend.
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
You may also have experience in the following: Digital Marketing Executive, Online Marketing, Email Marketing, Digital Marketing Co-ordinator, Digital Marketing Specialist, Executive, Social Media, SEO, SEM, PPC, Marketing Analytics, Digital Content Manager, Website Development Coordinator, Digital Experience Specialist, Online Content Administrator, Web Content Coordinator, Digital Engagement Officer, Digital Content Strategist, Website Operations Coordinator, Digital Solutions Specialist, Online Experience Manager, etc. REF-218 191
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Travalyst is a not-for-profit organisation working to identify – and help bring about – the systemic changes needed in order for sustainable travel to be taken out of the niche, and into the mainstream.
We believe tourism can, and must, play a key role in achieving a sustainable future for our world; so we’re convening the key players, and catalysing the necessary action, to change the impact of travel, for good. We are committed to being a driving force that redefines what it means to travel, helping everyone explore our world in a way that protects both people and places, and secures a positive future for destinations and local communities for generations to come.
We were founded in partnership with Booking, Expedia, Google, Skyscanner, Trip Group, Tripadvisor, and Visa. The Travalyst Coalition now includes eleven of the world’s leading companies and brands associated with travel working with us to make travel more sustainable.
Travalyst provides supportive, independent and neutral governance, empowering our Coalition of some of the biggest – and occasionally competing – travel companies and service providers to share data and accelerate change. The goal is to bring credible, consistent sustainability information to the mainstream, helping both travellers and travel companies make better, greener choices.
What does successful Donor Development look like at Travalyst?
Managing Travalyst’s corporate and individual donor base and driving revenue growth through targeted fundraising efforts.
What you’ll get to do:
This role combines soliciting new prospect donors, donor management, partnership development, and data-driven campaign execution. The ideal candidate will be skilled in relationship building, fundraising strategy, and donor engagement, with a demonstrable passion for Travalyst’s mission of promoting sustainable travel and tourism.
Donor Management (~40%)
- Cultivate and maintain strong relationships with a portfolio of individual donors, corporate and institutional foundations to secure philanthropic and private funding and advance Travalyst’s mission.
- Identify, solicit, and nurture new donor prospects, ensuring continuous growth of the donor base.
- Strategise with senior leadership to retain and upgrade current donors, including personalised engagement for high-value supporters.
- Support high-value donor and corporate partner meetings, preparing personalised correspondence, proposals and briefs.
Fundraising Strategy, Campaigns, and Event Management (~30%)
- Collaborate with the Partnerships and Development team to plan, execute, and manage proposal development and annual appeal processes for fundraising campaigns, including donor and partner events, direct mail, and corporate initiatives.
- Conduct prospect research for individual donors, foundations, and international government funding sources.
- Oversee the project management and execution of partnership and donor events, ensuring seamless planning, logistics coordination, and delivery to meet revenue and engagement goals.
- Track and report progress on fundraising campaigns and events, providing analysis on key performance indicators and revenue projections.
- Work with the communications team to create compelling materials for donor outreach, event promotion, presentations, and corporate engagement.
- Secure grant funding through research, proposal development, and managing the grant application process.
Donation Administration and CRM Management (~20%)
- Manage the CRM system, ensuring donor and partner data is accurate, up-to-date, and effectively utilised for engagement and reporting.
- Partner with the Operations team to ensure all donations, invoices and tracking is completed in a timely manner with follow up to donors as required.
- Oversee donor reporting, generating data insights and analytics to inform future strategies and donor retention efforts.
- Manage reconciliation processes and ensure development data and financial data are in alignment.
- Collaborate with the team on CRM system training and improvements and support data migration if necessary.
General Administration and Team Support (~10%)
- Provide administrative support to the Partnerships and Development team, including scheduling meetings, managing calendars, and preparing materials for donor presentations.
- Assist with special projects and additional fundraising and partnership tasks as needed.
How do we work?
We are bold and humble, showing a willingness to embrace challenges head-on. We try new things, take risks, make educated guesses and move quickly to deliver impact. We are rigorous yet adaptable in the face of evolving challenges and opportunities. Most of all, we work closely and collaboratively showing care for each other and the planet we share, so excellent communication and collaboration skills are a must. We all work remotely, so rely heavily on video calls and other technology. We strive for excellence, and pride ourselves by continuously learning every day.
What skills we’re looking for:
· Experience in fundraising, donor management, or business development, with proven success in partnership building and substantial (ideally 6-7 figure) revenue generation.
· Ideally, Bachelor’s degree (or equivalent) in Nonprofit Management, Business Development, Marketing, or related field.
· Superior communication and writing skills, with the ability to edit text written by others and generate new text; experience in crafting compelling pitches and proposals.
· High proficiency in CRM systems (Salesforce) and data management (experience with donor databases preferred).
· Strong organisational skills with demonstrated ability to manage multiple priorities and meet deadlines and use project management software (Notion) to plan and track projects and work collaboratively across teams.
· Experience with grant management, writing and corporate engagement strategies.
· Experience with financial reporting and analysis in Excel/Google Suite.
· Strong understanding of sustainability issues, trends and the philanthropy sector, with a track record of aligning donor objectives with environmental and social responsibility.
· Experience working internationally and collaborating with people in diverse cultural and political contexts preferred.
· Ability to work independently and remotely in a dynamic and fast paced team environment.
· Strong alignment with Travalyst’s mission to promote sustainable travel and tourism.
· Ability to cultivate and maintain relationships with donors, corporate partners, and foundations, ensuring long-term engagement and revenue growth.
· Ability to develop and implement effective fundraising strategies that align with organisational goals.
· Exceptional written and verbal communication skills for crafting compelling proposals, presentations, and campaigns; and an ability to articulate Travalyst’s mission and impact in a way that inspires giving.
· Expertise in utilising CRM systems (Salesforce) to manage donor data, generate reports, and assess fundraising performance, deadlines and follow-ups.
· A commitment to delivering high-quality work while holding oneself accountable for achieving measurable results. Ability to set and meet high standards for performance, ensuring transparency and integrity in all fundraising activities.
· Understanding of financial principles related to fundraising, budgeting, and forecasting; and skilled in tracking fundraising metrics and using data to optimise strategies.
· Ability to thrive in a fast-paced, evolving environment with changing priorities.
An ‘Open to All’ employer, we warmly welcome everybody to the team. People of colour, LGBTQIA+ people, neurodiverse people, individuals with impairments, and parents are encouraged to apply. We encourage you to notify our team of your pronouns at any stage of your application. We also welcome applications from people who come from communities that are directly affected by the impacts of travel and tourism. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking for a senior officer to join our talented and ambitious brand marketing and planning team, to work on our marketing campaigns, to support the brand strategy. It’s an exciting time to join the team, and Breast Cancer Now, as we invest in and develop our brand to deliver our ambition to be recognised as the place to turn for anything and everything to do with breast cancer.
You’ll be responsible for growing brand awareness through planning, developing and delivering brand marketing campaigns to reach target audiences. A key focus of the role will be to manage innovative brand marketing activity to create cut-through and inspire more people to engage with and support our vital work.
You’ll use your skills and experience to project manage marketing campaigns across a full range of paid and owned channels. You’ll collaborate with both in-house and external agencies to develop creative and media plans and monitor and report on campaign performance to drive maximum impact and value from our brand marketing investment.
About you
You’re a passionate marketer, with a can-do attitude and creative mind-set, always determined to deliver the very best. You’ll have excellent experience managing innovative and impact-driven marketing campaigns from start to finish that inspire and engage target audiences.
With experience across a full range of media channels, you’ll have a strong understanding of the creative development, production and media planning processes involved in delivering a multi-channel marketing campaign. As a collaborative individual with exceptional communication skills, you’ll be confident managing external agencies and suppliers, alongside internal stakeholders at all levels.
You’ll be used to working within a fast-paced team with competing deadlines by remaining calm under pressure and prioritising tasks effectively.
If this sounds like you, we’d love to hear from you!
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: 9am on Monday 9 December 2024
We reserve the right to close this advert early due to the volume of applicants.
Interview date: Week commencing 16 December 2024