• Are you looking for volunteer roles ?

    Go to volunteering section

185

Head Of It Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Advocate, London (Hybrid)
£42,000 per year
Passionate about access to justice? We're looking for a Head of Casework to oversee our casework service and manage our casework team.
Posted 1 day ago Quick Apply
Top job
The Royal Statistical Society, London (On-site)
Up to £55k (dependent on experience), plus generous pension scheme, flexible working culture
We are looking for someone to coordinate our content, ensuring it is tailored and targeted to meet the varying needs of our audiences.
Posted 1 day ago
World Vision UK, Milton Keynes (Hybrid)
£59,375 per year
Posted 2 days ago
Independent Age, London (Hybrid)
£27,615 per annum
This role is responsible for supporting the work of the Infrastructure Team providing overall IT Support
Posted 4 days ago
Closing tomorrow
The Children's Trust, KT20, Tadworth (On-site)
£65,000 per year
Head of Marketing and Communications
Posted 1 day ago
King Edward's School, Bath (On-site)
£47,107 - £53,119 per year
Posted 2 weeks ago
Battersea Dogs & Cats Home, Battersea (Hybrid)
£31,400 per year
Posted 3 weeks ago
Better Society Capital, London (Hybrid)
£47,500 - £50,000 per year
As a Full Stack Engineer transitioning to AI, you will play a pivotal role in designing, building, and scaling AI-driven applications.
Posted 2 days ago
Closing in 2 days
Stewardship, EC1Y, London (Hybrid)
£50,000 - £55,000 per year
Seeking a Site Reliability Engineer with drive, intellectual curiosity and technical capability to join our small but dynamic team.
Posted 1 day ago
Schoolreaders, Bedford (Hybrid)
£39,000 - £43,000 per year
An exciting opportunity to be part of the Senior Management Team at Schoolreaders, the largest children's literacy charity in England.
Posted 5 days ago Quick Apply
Green Templeton College, Oxford, Oxfordshire (Hybrid)
University Grade 8 £48,235 p.a. rising to £62,407 p.a. depending on experience
Green Templeton College is a graduate college and we are now looking for a Head of Development, which is a brand new role for us.
Posted 4 days ago
Closing in 4 days
Asthma + Lung UK, London (Hybrid)
£65,000 to £75,000 per annum
Posted 1 week ago
International Federation of Gynecology and Obstetrics (FIGO), Multiple Locations (Hybrid)
£65,000 - £75,000 per year
Recruiting for experienced Head of Finance, to lead our evolving finance department at our friendly head office in Waterloo
Posted 3 days ago Quick Apply
Page 1 of 13
London, Greater London (Hybrid)
£42,000 per year
Full-time
Permanent
Job description

Reporting to: Director of Casework and COO
Line reports: Casework team (12 caseworkers, 1 administrator)
Salary: £42,000
Location: Hybrid working policy with a minimum of two days per week from the London office
Key responsibilities: Responsible for the internal running of the casework service, focussed on delivery, management, and quality control. This includes delivering the casework process, leading the casework team, and ensuring the operation of casework is effective and efficient.

Job description

1.Management 

  • Lead the casework team to deliver the core casework function.
  • Directly line-managing and deliver all aspects of the HR function including recruitment, training, personal development and performance management. 
  • Manage the core internal casework function of the charity.
  • Ensuring the casework process is efficient and effective. 
  • Answering day-to-day casework queries. 
  • Work closely with the caseworkers to manage difficult calls and complaints. 

2.Statistics and Quality Management 

  • Managing KPIs for the casework team. 
  • Track metrics to analyse casework performance. 
  • Oversee the production of casework statistics.
  • Monitor the casework output and quality of the casework team. 
  • First port of call for complaints. 
  • Handling Subject Access Requests. 

3.Development 

  • Identify areas of improvement and together with the Director of Casework and COO to develop.
  • Oversee the execution of the reviewer strategy.

4.Generally 

Undertaking any other responsibilities as reasonably requested by the Director of Casework and COO. 

Person specification

Essential Criteria

1. Experience and Knowledge

  • Experience in managing a team, including recruitment, training, and performance management.
  • Demonstrated ability to oversee a casework or operational function, ensuring delivery of services to high standards.
  • Experience handling complaints and managing challenging situations with professionalism.
  • Knowledge of effective quality control processes and performance monitoring.
  • Experience in delivering significant organisational change and continuous improvement across a service and to the benefit or service users and staff

 2. Skills and Abilities

  • Excellent leadership and motivational skills, with the ability to guide a team.
  • Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
  •  Strong problem-solving skills, with the ability to address operational issues and implement practical solutions.
  • Experience in data analysis and reporting to inform decision-making and track team performance.
  • Strong IT skills
  • Strong communication skills (both verbal and written)
  • Strategic and system thinking

3. Personal Attributes

  • A passion for pro bono and access to justice.
  • Attention to detail and a commitment to maintaining high standards.

Desirable Criteria

  • Experience in a charity, legal, or casework-focused organisation.
  • Experience working with vulnerable people or dealing with sensitive situations

This role profile is not exclusive or exhaustive. It is intended as an outline indication of the areas of responsibility and may be amended in light of the changing needs of the organisation.

Closing date: 19th January 2025

Advocate is an equal opportunities employer.

Application Instructions

To apply for the position, please submit a CV and cover letter (no more than two pages) outlining your interest and setting out how you meet the requirements in the person specification.

Posted by
Advocate View profile Organisation type Registered Charity Company size 21 - 50

Our vision is of access to justice for all. We help provide free specialist legal services, including advice and advocacy, from barristers.

Refreshed on: 03 January 2025
Closing date: 19 January 2025 at 16:30
Job ref: Head of Casework
Tags: Advice / Information, Legal / Law, Advocacy, Customer Service, Operations, Digital, Customer support, Delivery, Human Rights, Internal communication, Justice, Monitoring and Evaluation, Governance / Management

The client requests no contact from agencies or media sales.