Head Of It And Facilities Jobs in Stonebridge, Greater London

We are seeking a dedicated Finance Business Partner to join our team, focused on providing strategic financial support to the Charities team. The Charities team supports Guy’s and St Thomas’ NHS Foundation Trust via our three Charity brands - Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity – by providing funding generated through a mix of public fundraising, philanthropic support and contributions from our endowment. Our fundraising is currently embarking on a period of growth with a strategy of investment and increased activity in order to achieve a step change growth in donation income.

As a Finance Business Partner, you will play a crucial role in aligning financial objectives with organisational goals, supporting both fundraising and funding activities, and ensuring financial integrity across all operations. Your main responsibility will be to serve as a liaison between Finance and the Charities team, advocating for both parties to maximise value generation and coordination

Key Responsibilities

Budgeting, Planning and Reporting: 
 

• Ensure financial reporting, especially the monthly income and expenditure report, is tailored to the organisation's needs and aligned with its structure.
• Lead from a finance perspective the budgeting and forecasting process for Charities' activities, encompassing fundraising, funding, and special fund annual planning.
• Participate in the preparation of the Foundation's consolidated accounting, audit, cash flow forecasting, and planning as needed.
• Data Insight and Integrity:
• Have a thorough understanding of the management, maintenance, flow, and reconciliation of financial data pertaining to charities across diverse systems, including but not limited to Access Financials, Salesforce, Raiser's Edge, and Power BI. Be capable of scrutinising data integrity and articulating significant discrepancies.
• Conduct rigorous analysis of financial data, trends, and performance metrics to derive insights and offer recommendations for informed decision-making.

Business Partnership:

• Serve as a key partner to Charities Leadership, challenging assumptions and activities to ensure strategic alignment.
• Provide proactive support to Charities Leadership in financial decision-making.
• Provide support for both new and existing fundraising and funding activities, recognising their impact on financial processes.
• Support development of the culture of value for money within Charities.
• Support the Charities team’s financial knowledge development.

Collaboration:
 

• To support the Charities’ team with any new process, including working with other teams to ensure end-to-end financial integrity.
• Collaborate effectively with the Finance team to enhance performance and ensure alignment with organisational objectives.

Skills and Experience

Knowledge and qualifications
 

• Professional accounting qualification (e.g., ACCA, ACA, CIMA or equivalent).
• Understanding of the unique financial challenges and regulatory framework of the charity sector. Knowledge of FRS102 and SORP.
• Strategic financial knowledge.

Experience
 

• Minimum of 2 years finance working experience alongside fundraisers in a similar or larger fundraising organisation (e.g. Staff number 100+; fundraising income £10 million+).
• Demonstrable success in preparing consolidated management information and forecasts related to fundraising activities.
• Solid strategic financial acumen and commercial awareness.
• Established track record of cultivating successful business relationships and partnerships.

Skills and abilities

• Highly numerate with advanced Excel skills (essential, will be tested).
• Strong analytical, problem-solving and communication skills (essential).
• Advanced user of Access Financials, Access Analytics and Access Office Integration (desirable).
• User experience of Salesforce, Power BI and Raiser’ Edge (desirable)

Personal attributes
 

• Self-starter, able to work under own initiative and organise own time to meet deadlines.
• Proactive in building and maintaining robust business relationships.
• Strong business sense, with an ability to see the bigger picture beyond the numbers.
• Deadline-oriented with the ability to manage multiple priorities.
• Strong organisational and time-management skills.
• Commitment to maintaining confidentiality and integrity in financial matters.
• Flexible, able to work with and contribute to the team.
• Attention to detail and accuracy.

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance £200
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

We are currently looking for an Finance Manager and Core Teams BP to work with our busy and growing Finance team.
Financial operations and data integrity

• Manage the day-to-day transactional processing and reporting activities of the finance function, including:
• Purchase ledger/accounts payable
• Gift processing
• Charitable spending (grants/contracts/special funds)
• Payments and receipts
• Regular accrual and prepayments

Benefits

• Up to 12% employer pension contributions
• £1000 annual personal development budget
• Annual health and wellbeing personal allowance of £200
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

At Guy’s & St Thomas’ Foundation, we are dedicated to diversity, equity, and inclusion in every aspect of our work. Cultivating a highly skilled and diverse workforce is pivotal to fulfilling our mission. We strongly encourage candidates from diverse backgrounds to apply.

• Bank and other account reconciliations
• Corporate credit cards (including card scheme administration) and other staff expenses
• Non-outsourced elements of the payroll process
• Ensure that all transactions are processed accurately and in accordance with agreed processes and timescales.
• Ensure that all transactions are correctly coded in the system, and that any errors are identified and corrected in a timely manner.
• Ensure that agreed controls are applied to the processing of payments and receipts, that payments are made correctly and in accordance with agreed timescales, and that receipts are banked promptly.
• Ensure that VAT is correctly coded in the system and support with the production of VAT returns.
• Have a thorough understanding of the management, maintenance, flow and reconciliation of financial data across multiple systems.
• Ensure the accuracy and integrity of financial data in the finance systems.

2. Line management

• Effectively line manage the six staff within the Financial Operations sub-team:
• Management Accountant
• Senior Finance Assistant
• 2 x Finance Assistants
• 2 x Gift Processors (activity managed by the Management Accountant)
• Identify clear goals, objectives, and responsibilities for individual team members.
• Ensure that there are effective development plans in place, that regular appraisals are carried out, and any capability and conduct issues are managed effectively.
• Provide coaching and other support to individual team members as required and encourage their professional and personal development.

3. Reporting and insight

• Monitor expenditure against budget, investigate and explain variances, and produce monthly budget holder reports.
• Support budget holders in understanding and monitoring their expenditure.

4. Collaboration

•  Provide support to the Financial Planning and Analysis sub-team by the provision of transactional data/information as required.
• Collaborate effectively within the Finance team to enhance performance and ensure alignment with organisational objectives.
• Work with internal/external auditors and other stakeholders are required. 

5. Business partnering

• Provision of business partnering support to the Foundation’s core teams (People & Culture, Corporate Communications, and Operations):
• Build, maintain and develop effective relationships with members of the core teams and work closely with them to improve mutual knowledge and financial understanding.
• Develop the business partner role into one that is able to deliver effective financial performance information, support operational decision making, and support the development of a culture of value-for-money within the core teams.
• Work with the Head of Finance/Finance Director where strategic decision support and forward-looking insight/analysis is required.

Knowledge and qualifications 

• Qualified or part-qualified accountant (e.g., ACCA, ACA, CIMA or equivalent) or qualified accounting technician (e.g. AAT).
• Understanding of the accounting framework and financial challenges for the charity sector.
• Commercial awareness.

Experience

• Demonstrable experience of managing multiple staff in a busy, transaction focussed team.
• Solid experience of purchase ledger, payment processes and bank reconciliations.
• Demonstrable experience of producing management information.
• Established track record of cultivating successful business relationships and partnerships.
• Some experience within the commercial sector is desirable.

Skills and abilities 

• Highly numerate with advanced Excel skills (essential, will be tested).  
• Strong problem-solving and communication skills (essential). 
• Advanced user of Access Financials, Access Analytics and Access Office Integration (desirable).

Personal attributes
• Self-starter, able to work under own initiative and organise own time to meet deadlines.
• Proactive in building and maintaining robust business relationships.
• Deadline-oriented with the ability to manage multiple priorities.
• Strong organisational and time-management skills.
• Commitment to maintaining confidentiality and integrity in financial matters.
• Flexible, able to work with and contribute to the team.  
• Attention to detail and accuracy.
 

Chickenshed Theatre seeks a dynamic Head of Theatre Management to oversee the day-to-day operations, maintenance, and security of our premises. You’ll play a pivotal role in ensuring the safety, upkeep, and functional integrity of Chickenshed’s buildings and grounds. This is an opportunity to make a meaningful impact in a vibrant, creative environment.

If you're ready to take on a leadership role in maintaining and enhancing our theatre’s infrastructure, while contributing to a creative and collaborative culture, we’d love to hear from you.

Application Deadline:  1 December 2024.

We are seeking a part-time Head of Finance to join our Operational Leadership Team (OLT) for three days a week.

You will have a compassionate heart and be deeply motivated by your evangelical Christian faith, with a passion to serve your persecuted family in Christ.

You will work closely with the Chief Operating Officer (COO) to identify the level of internal and external resource that is required to develop a hybrid delivery model to operate financial management in the most effective and efficient way possible.

Your proven track record and experience of operational financial management will ensure the accurate delivery of this, as well as oversight of the day-to-day financial operations. Your clear communication skills and accounting qualifications, knowledge and experience will enable you to convey financial information in a practical and insightful way to a number of different audiences that have varying levels of financial understanding.

If you believe God may be calling you to fulfil this important new role and you understand the importance of excellence in the stewardship of our precious resources, then please apply for this part-time position which is based at our office in Orpington, Kent, with some agreed flexibility to work from home.

Applicants must be committed to Release International’s evangelical Christian beliefs (occupational requirement).

This is an exciting time and opportunity for someone with a background in the charity sector. This role offers a chance to make a real impact within our team, especially as we prepare for a series of high-profile fundraising and awareness initiatives for our 25th birthday in 2026. Alongside celebrating this milestone, we’re eager to support the launch of the new Ambulatory Diagnostic Centre at West Middlesex University Hospital. This development opens up new opportunities for collaboration with our local NHS provider, driving us towards more integrated services and preparing us for the increased patient volume we expect in the coming years.

The Mulberry Centre is an award-winning cancer information and support charity, based on the grounds of West Middlesex University Hospital in Isleworth, West London. Since 2001, we have provided services to more than 18,000 people, and we’re committed to expanding our reach. With an annual income now exceeding £700k and having doubled over the past five years, we’re on track for continued growth and diversification, aiming to extend our impact in the community.

As Head of Fundraising & Engagement, you will play a key role in developing a cohesive fundraising, communications, and engagement strategy to secure sustainable income and elevate our profile. This role will see you working closely with the Chief Executive and the Fundraising Committee to lead initiatives with trusts and foundations, the National Lottery, high-net-worth individuals, and corporate partners.

You’ll oversee a dynamic team of four:

• Philanthropy and Partnerships Lead: Managing a portfolio of trusts and assisting with corporate and high-net-worth fundraising.
• Marketing & Communications Lead: Responsible for boosting our profile across various media.
• Supporter Engagement Lead: Driving individual and community group fundraising.
• Community Engagement Lead: Raising awareness of cancer prevention, early detection, and our support services in the community.

This role requires a skilled multi-tasker with strong project management and interpersonal skills, capable of meeting bid deadlines and managing key partnerships. If you’re detail-oriented with a knack for crafting compelling applications and budgets, we’d love to hear from you.

Trinity House is a charity dedicated to safeguarding shipping and seafarers, providing education, support and welfare to the seafaring community with a statutory duty as a General Lighthouse Authority to deliver a reliable, efficient and cost-effective aids to navigation service for the benefit and safety of all mariners.  Its Corporate Department runs one of the UK’s largest maritime charities with an endowment of c£250m as well as a Fraternity comprising distinguished members of the maritime community.

The Department is establishing a new post of Head of Operations and Change Projects to take responsibility for the specific operational outputs set out in the Role Description together with the management and delivery of an agenda of innovative Change Projects commissioned by the Corporate Board.  Please see attached job description for further information about this exciting opportunity.

To apply, please submit a CV and a covering letter of no more than 2 sides of A4.

This is an excitign opportunity to lead our Youth Work programme and Day Centre provision at NHYC. This position is a six-month fixed-term contract to cover a staff member going on sabbatical. The contract is planned to run from February-August 2025. We are looking for someone who is able to maintain stable and consistent leadership for the team throughout that period, is a quick learner, and confident overseeing multiple programmes and activities. Given the short length of the contract, we encourage applications from those who may not have been in a more senior leadership position before and would like the opportunity to gain experience.  It would also suit anyone with prior experience who is keen to work in a dynamic environment and is passionate about making a tangible difference in the lives of young people facing homelessness.

• Fixed-term 6 month contract
• Salary £46,800 – £52,000
• Deadline: 9am Monday 2nd December

Are you passionate about making a tangible difference for people affected by cancer? The Mulberry Centre is looking for a dynamic Philanthropy and Partnerships Lead to drive forward our ambitious growth plans, building on our 20-year legacy of award-winning cancer support.

In this vital role, you’ll be at the heart of our fundraising strategy, helping to secure and grow income from trusts, corporates, and high-net-worth individuals. Working closely with our Head of Fundraising and Engagement, you’ll have the chance to make a genuine impact, crafting compelling proposals, building new relationships, and stewarding existing supporters to bring our mission to life.

The ideal candidate will have a proven track record in securing substantial gifts from trusts, high-net-worth individuals, and companies through engaging proposals, face-to-face interactions, and events. You’ll be a strategic thinker with excellent organisational skills, capable of prioritising and managing a demanding workload while delivering high-quality communications in reports, presentations, and meetings. We’re looking for someone with a deep understanding of small charity fundraising, the principles of relationship management, and the latest trends in donor engagement. You’ll have experience in prospect research, donor outreach, and stewardship, with the ability to communicate persuasively and build relationships across various levels of seniority. Skills in preparing project budgets, financial reports, and organising events are essential, and a familiarity with relevant legislation, such as Gift Aid and GDPR, is highly desirable. If you bring creativity, attention to detail, and a collaborative spirit, and are ready to make a difference in the lives of those affected by cancer, we’d love to hear from you!

At The Mulberry Centre, you’ll find a supportive team, inspiring mission, and the chance to help shape our future. If you're ready to channel your skills towards a meaningful cause, apply today and join us in our commitment to bring life-changing support to even more people.

Purposeful Ventures aims to create a fairer society where all young people thrive. We are the UK’s leading charity for researching, incubating, launching and scaling initiatives and funds that tackle issues across education and society, from cradle to career, creating wide-spread system change and providing young people opportunities in education and beyond.

The HR and Team Coordinator will help ensure that Purposeful Ventures runs smoothly and efficiently.

You’ll work most closely with the Head of People, helping her to keep all of our HR administration in good shape and making sure that current and prospective staff are informed of and supported through HR matters across the employee lifecycle. You will also work closely with the COO and wider operations team to support the overall smooth running of Purposeful Ventures, from making sure we have a pleasant and productive physical office space to helping to maintain our digital files and CRM, to minuting meetings and supporting with finance administration.

This role would suit someone keen to develop their functional expertise in HR and gain exposure to the breadth of operational functions. 

The HR and Team Coordinator will be organised and will have fantastic attention to detail, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You’ll enjoy working flexibly and collaboratively and forming strong relationships within Purposeful Ventures and beyond.

Responsibilities and duties

Provide effective and efficient HR administration throughout the employee lifecycle for both Purposeful Ventures and its incubated ventures and funds, including: 

• being the first point of contact for the HR mailbox;
• managing employee onboarding and offboarding processes;
• coordinating all HR admin processes; 
• upkeep of the HR Information System, CharlieHR; and
• administration of all recruitment procedures from job application to appointment, using Team Tailor. 

Contribute to the efficiency and effectiveness of the Purposeful Ventures Team, by providing team coordination and administrative support, including: 

• being the first point of contact for general enquiries; 
• managing the team calendar; 
• supporting the external IT services contractor;
• providing research and administrative support to the COO;
• ensuring the efficient management of CRM information, team and project documents and templates; and
• minuting incubated ventures’ project board meetings as needed.

Ensure that the Purposeful Ventures team has a pleasant and productive working environment by:

• supporting the operations team to make the Purposeful Ventures office a pleasant, productive, inspiring environment for staff and contractors to work and collaborate;
• keeping the Purposeful Ventures office well stocked with agreed supplies;
• managing the day-to-day coordination of the office and office visitors; and
• monitoring office IT equipment, ensuring items are working well and repaired swiftly and that staff have access to the facilities they need.

Contribute to the smooth running of our finance processes, providing support to finance staff including mailbox monitoring and expenses submissions. 
 

Key requirements

This role will suit someone who enjoys administration and making things work well for staff and clients, and delivering efficient customer service both internally and externally.

We are particularly interested in candidates with prior experience of HR administration. 

The successful candidate will have:

• A commitment to and interest in Purposeful Ventures’ mission
• Experience in HR administration and office coordination
• Experience of handling and managing confidential data
• Excellent administration skills, detail orientated and systematic with the ability to multi-task and prioritise work to meet deadlines
• Excellent communication skills, both written and verbal, with the ability to adapt communication styles to the situation and audience
• Excellent numeracy skills
• Demonstrable commitment to and experience of implementing and improving systems and processes
• Experience using a CRM
• Experience working in a fast-paced working environment and/or a growing organisation

Main purpose

The Business Manager is a member of the school’s senior leadership team and is responsible for managing the strategic operation of the business functions of the Southover Partnership, including compliance, financial management, health and safety, human resources, premises, IT, and general administration.

The successful candidate will advise on and implement the day-to-day support that enables the Southover Partnership to operate effectively and efficiently, and which allows other members of the leadership team to focus on teaching and learning.

Duties and responsibilities

Leadership and strategy

· Under the direction of the Executive Headteacher (EHT), lead on all financial matters in the Southover Partnership, to enable successful financial performance and to ensure financial decisions are clearly linked to the Southover Partnership’s strategic goals

· Oversee recruitment processes and procedures

· Attend all senior leadership team meetings and report to Trustees where appropriate

· Allocate resources in line with the Southover Partnership school improvement plan and carry out long-term resource planning that reflects the school’s 5-year plan

· Take all decisions in line with the vision and values of the Southover Partnership, and encourage others to do the same

· Oversee and implement a marketing plan for the Southover Partnership, which utilises the Southover Partnership website, signage, the prospectus, and communications with current and prospective parents in collaboration with the EHT and Heads of School

· Monitor developments in technology and consider how it can be used to enhance the Southover Partnership’s business procedures and processes

· Implement the organisation’s fundraising and income generation strategy, choosing fundraising priorities in line with the Southover partnership strategic vision

· Be responsible for performance appraisal for all administrative staff, including supporting professional development

· Alongside the wider leadership team, ensure staff well-being is a priority and that the systems and processes are in place to support staff to be effective in their role

Compliance

· Manage the Southover Partnership’s compliance with statutory obligations including the SCR, and advise others on the relevant legal, regulatory and ethical requirements

· Track all the Southover Partnership policies and ensure they are updated in accordance with the policy review schedule

· Monitor and update the risk register

· Ensure that the Southover Partnership has adequate insurance cover at all times to include employer's liability, public liability, buildings and equipment cover, personal accident, professional indemnity, travel insurance and other relevant cover. (Professional advice should invariably be sought)

·To support the EHT to ensure that the school is compliant with all parts of the ISI guidelines.                                                                                                                 

Financial management

· In partnership with the EHT & SLT, create and manage the Southover Partnership’s budget and forecast future years’ budgets ensuring it is balanced, realistic, represents an effective use of funds and enables the EHT to make strategic, long-term decisions

· Submit the budget to the Trustee Board annually, & provide and present financial reports at least termly for the Trustees, providing insightful information to aid short- and longer-term decisions, including the consideration of financial risks

· Monitor the budget all year round, by providing monthly management accounts and reports to the EHT, advising where revisions or changes are needed, annotating all material variances and taking actions to rectify negative variances

· Manage day to day financial operations, including cash flow, invoicing, debt collection, payroll, payments and other transactions

· Ensure spending on petty cash and company cards is within the limits of the finance policy. Oversee the reconciliation of these accounts

· Review all monthly postings as part of the month end process, calculating and posting cut off adjustments e.g. accruals, prepayments and deferred income

· Deal with any customer and supplier account queries that have been escalated by the team

· Authorise supplier BACS payments and ensure all other external payments (e.g. PAYE and pensions) are up to date

· Comply with financial reporting requirements and submit statutory returns to the Charity Commission and Companies House

· Prepare accounts ready for audit, liaising with the auditor to ensure a prompt sign off of the annual accounts

· Oversee the Southover Partnership bank accounts on a day-to-day basis, ensuring money is banked, invoices are paid promptly, money owed is collected, and clear records are kept

· Lead on procurement processes, managing tenders where appropriate, conducting due diligence, benchmarking and evaluating suppliers, negotiating deals and ensuring value for money 

· Ensure the effective and efficient operation of staff involved in finance, delegating tasks to finance/administrative staff where appropriate; in particular, bookkeeping tasks, Local Authority contract management and resource ordering, to ensure best value

· Ensure that where applicable, Gift Aid is claimed on all charitable donations

· Maintain a strategic financial plan that will indicate the trends and requirements of the Southover Development Plan and will help formulate future year budgets

· At least annually, review calculations of fees and charges made to local authorities and schools to ensure they are appropriate and financially sound

Fundraising

· Investigate and recommend potential funders and funding streams to EHT and Trustees and follow up as required

Human resources

· Manage the Southover Partnership’s payroll provision with the payroll provider and approve monthly payrolls, ensuring all staff are paid correctly in a timely manner

· Manage day to day administration of the Pension scheme re starters, leavers and ad hoc forms, updating pension provider with monthly payroll contributions

· Ensure that recruitment, appraisal, disciplinary and grievance policies are administered in accordance with employment law

· With the EHT, conduct reviews of the Southover Partnership’s staffing structure to ensure effective deployment of staff and financial efficiency

· Ensure compliance with all relevant aspects of employment law including employment protection, equal pay, minimum wage, Working Time Directive, pensions or discrimination on the grounds of sex, race or disability

· Act as the EHT’s adviser on employment matters, including disciplinary procedures and ensure that the Southover Partnership has appropriate disciplinary and grievance procedures. Liaise with the external HR adviser where appropriate

· Participate in the recruitment of staff and handle related administration. Be responsible for ensuring the recruitment procedures are in line with Partnership policies

· Ensure that all relevant staff have contracts of employment including variations and maternity leave arrangements. Keep the Southover Partnership 's standard contracts & terms and conditions of service up-to-date as new legislation takes effect

· Lead on and monitor the effective use of staff access to support, counselling, Occupational Health and Education Support services both internally and externally in accordance with the Partnership policies and procedures

· Work with members of the Partnership Leadership Team to ensure that staff development needs are identified and that appropriate programmes are designed to meet such needs

Health and safety and facility & property management

· With the EHT, supervise the maintenance of the Southover Partnership’s sites

· Supervise the Facilities, Site and IT Officer to ensure Southover Partnership’s compliance with health and safety regulations, and put in place processes and procedures to ensure the safety of all in the Southover Partnership  

· Manage the Facilities, Site and IT Officer to:

· Ensure a safe, properly maintained and secure environment on all sites for the stakeholders of the Southover Partnership in which safe and effective learning can be provided

· Ensure the supervision of relevant planning and construction processes is undertaken in line with contractual obligations

· Ensure the continuing availability of utilities, site services and equipment

· Monitor, assess and review contractual obligations for outsourced services

· Ensure ancillary services e.g., cleaning, etc., are monitored and managed effectively

Office administration, IT & management information systems

· Keep records in accordance with the Southover Partnership’s record retention schedule and data protection law, ensuring information security and confidentiality at all times

· Administer Governor Hub

· Attend and support the Finance and Governance sub-committee and full Trustee Board meetings & ensure that the administrative support for school governance is carried out to a high standard

· Be the Southover Partnership’s lead on data protection, taking responsibility for monitoring data protection compliance and advising the Southover Partnership community on data protection issues

· Direct the work of the Facilities, Site and IT Officer to ensure the management of IT and management information at the Southover Partnership is efficient and up to date.

The School Business Manager will be required to safeguard and promote the welfare of children and young people and staff, and follow the Southover Partnership policies and the staff code of conduct.

Please note that this list of duties is illustrative of the general nature and level of responsibility of the role. It is not a comprehensive list of all tasks that the Head of Business and Finance will carry out. The postholder may be required to do other duties appropriate to the level of the role, as directed by the EHT.

A fantastic opportunity has arisen to join Westway Trust as a Property Assistant, providing efficient and responsive administrative support across the full property team. You will be a friendly, motivated, and active administrator who will play a key role in the smooth running of the property department.

You will be pro-active, organised, with good initiative being the main point of contact responding to estate and property related enquiries and reports of issues, from tenants, customers, contractors and the community.  You will therefore need to possess or demonstrate a willingness to provide a good level of customer service with property knowledge.

Key responsibilities of the role include:

• Provide efficient and effective administrative support across the Property team, including daily active filing, archiving, photocopying, scanning and record keeping.
• Initial point of contact for enquiries to the Property team.
• Provide a responsive customer service handling system to record such enquiries.
• Coordinating the general day-to-day activities of the Head of Property & Estates in relation to emails, posts, and voicemails.
• Assisting in the preparation and maintenance of property particulars, void reports, and reviewing property marketing websites for current information.
• Cross-referencing and managing the prospective tenant’s selection list with the historical enquiry list and alerting the team of any repeat/active enquiries.
• Regular visits to Trust premises to record any Health and Safety/Fire Risk Assessment breaches and reporting these to the appropriate Facilities Management team member. 
• Assist with attending Unit Base Parking/Filming/Events on the estate, recording any infringements of agreements on site, and notifying the appropriate team member for further follow-on action.
• Preparing notification details for relevant authorities for entry and exit of tenants – rates, utilities, etc.
• Assisting with servicing property meetings (i.e., circulating papers, coordinating actions where required).
• Responsible for the recording of void premises and issuing of building keys.
• Occasionally provide assistance to the Trust’s reception/office manager for general office duties and reception cover if required.

Knowledge and Experience:

• A minimum of one year’s experience in a busy property department.
• A broad understanding of commercial property or demonstrable experience of transferable skills if you are from a different sector.
• Customer focused, with the ability to provide a friendly and efficient service to customers, staff and tenants.
• Good time management, attention to detail, organisational skills and the ability to work under pressure with changing priorities.
• Excellent administrative skills.
• High level IT skills and experience of using MS Office (Word, Excel, PowerPoint)

Personal skills:

• A personable and collaborative approach, with experience of developing and maintaining positive relationships with a range of stakeholders.
• Good communication skills, orally and in writing.
• Ability to work independently and as part of a team in a multi-cultural and diverse environment.
• Connections to/understanding of the local area would be highly desirable. 

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

There is a rolling deadline for this position. We encourage applicants to submit their application as soon as possible, as this vacancy may be withdrawn at any time. An early application is therefore strongly recommended.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

What makes Goldsmiths unique?

Goldsmiths, University of London is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department

The Development and Alumni Office is a small, dynamic team responsible for building a culture of support for Goldsmiths, whether that is through philanthropy, volunteering or advocacy. Our fundraising activities support highly impactful projects that change lives and even save lives, and that reflect Goldsmiths’ values of civic engagement, social inclusion and educational excellence. 

The Alumni Relations and Regular Giving programme aims to build relationships that inspire alumni, colleagues and friends to support Goldsmiths through donations or volunteering. Through our multi-channel regular giving campaigns, we seek donations via single gifts, monthly direct debits and legacy gifts.

About the Role

This role will work closely with the Head of Alumni Relations and Regular Giving to implement the individual giving and legacy fundraising programme that will increase funds raised to support education at Goldsmiths.

The postholder will responsible for the project management of and writing copy for individual giving and legacy fundraising campaigns, and donor stewardship communications, via email, web, social media, and/or direct mail. 

About the Candidate

You will be able to demonstrate an entrepreneurial approach to identifying new opportunities and developing ideas. You will also be able to demonstrate the ability to project manage fundraising campaigns and build personal relationships with alumni donors. You will be skilled in writing engaging fundraising copy for email, web and print. Ideally you will have experience of individual giving and/or legacy fundraising from the Higher Education or Not for Profit sector. However transferrable skills from exceptional candidates looking to move into the Higher Education sector are also welcomed.

Benefits

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of well-being initiatives such as staff choir, running club and creative writing classes. Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. The Services Manager supports the Head of Services in overseeing NHYC’s Youth Hub, managing daily operations, coordinating with Depaul UK to facilitate smooth transitions into long-term housing, and building partnerships with external stakeholders to improve housing pathways. Additionally, the manager leads and develops a team of Assessment and Resettlement Workers, oversees daily work planning and safeguarding, while addressing complex cases and supporting staff in securing project resources. This position contributes to the broader goal of expanding the Youth Hub model across London. 

• Fixed-term 9 month contract
• Salary £37,024 – £41,600
• Deadline: 9am Friday 6th December