Head of internal communications jobs

We are looking for an Officer, Science to support us in our mission to transform the physics landscape for the UK and Ireland, and ensure a thriving physics ecosystem that contributes to innovation, discovery, research, growth and debate in the UK, Ireland and beyond. We are very proud of our innovative strategy and you can watch this film for more information about our work.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries and generous benefits.

What will I be doing?

• Manage the annual IOP Awards - Medals and Prizes awards cycle, which celebrate outstanding physicists in the UK and Ireland.
• Support our strategic engagement with academia, universities, national research facilities and independent research organisations.
• Play a critical role in delivering our physics impact projects to shape the debate on matters of importance to the physics community in academia and business.

Projects you work on may include:

• Manage the IOP Awards - Medals and Prizes, including managing nominations and scoring on the Awards platform, executing the engagement plan, managing key stakeholders including Awards Committee and providing excellent customer service to nominees and winners.
• Support our impact projects, including encouraging participation from IOP members and Groups and setting up surveys, workshops and meetings to gather evidence from the community.  Past projects include Green Economy, Quantum and Semiconductors.
• Manage and engage with key stakeholders in academia, including IOP Fellows and Members, award winners and universities, bringing new members into the fold.

Who will I work with?

• Members, including Awards Committee, Council Trustees and Special Interest Group Committees.
• Senior individuals within academia and business.
• Staff within the Science and Innovation Department, and across the IOP and IOPP.

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• Organisational skills – ability to work with minimum supervision, prioritise workload, and handle multiple tasks at once.
• Interpersonal and teamwork skills – ability to positively communicate with others, work with colleagues to deliver collaborative outcomes and the confidence to listen and understand.
• Communication skills – ability to express information clearly and effectively in written and oral form.

Nice to have

• Understanding and passion for physics/a physics undergraduate degree or equivalent.
• Experience of a membership organisation.

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

For this role, there is a requirement to be in head office on average 1 - 2 days per week to support team collaborations. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. 

We have an ambitious new corporate strategy and you’ll play a part in helping us to deliver it.  There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

As well as a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including:

• An excellent pension scheme
• Private medical insurance
• Generous annual leave (25 days starting as a standard pro rota where required)
• Gym Membership (Via salary sacrifice)
• Company closure between Christmas and New Year and much more!  

To apply for this role please click the link below, best of luck with your applications!

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

Vacancy Reference Number:

EADDP/PROG/UK-R2

Position title:

Executive Assistant to the Deputy Director of Programmes

Reports to:

Deputy Director of Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

(Up to) £33,000.00 per annum (commensurate with experience)

Terms of Employment:

12-Months’ Fixed-Term Contract (subject to successfully completing a 6-Month Probationary Period, Contract is extendable and renewable subject to performance)

Application Process & Closing Date:

Please send an introductory email detailing why feel you are most suitable for the role along with your up-to-date CV by no later than 4th May 2025.

Ensure the Vacancy Reference Code is added within the Subject line of the Application Email. 

Approx. Interview & Role Commencement Date(s):

Interviews: ASAP – as and when we find a suitable applicant

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.

Job Summary:

The Executive Assistant to the Deputy Director of Programmes will provide high-level administrative support, ensuring the efficient operation of the office and supporting the Deputy Director in managing their workload. This role requires a proactive individual with excellent organisational, communication, and multitasking skills, capable of handling sensitive information with discretion and professionalism. The Executive Assistant will act as a key liaison between the Deputy Director, internal departments, and external stakeholders, contributing to the overall effectiveness and impact of the Programmes Department.

Key Responsibilities:

1. Administrative Support:
   • Manage the Deputy Director’s diary, schedule meetings, appointments, and travel arrangements.
   • Prepare and organise meeting agendas, take minutes, and follow up on action items.
   • Draft, edit, and proofread correspondence, reports, presentations, and other documents on behalf of the Deputy Director.
   • Handle incoming communications (emails, calls, etc.) and respond or redirect as appropriate.
2. Project Coordination:
   • Assist in the coordination of projects and initiatives led by the Deputy Director, including tracking progress, deadlines, and deliverables.
   • Conduct research and compile data to support project planning and decision-making.
   • Coordinate with other departments to ensure seamless execution of cross-functional projects.
   • Maintain and update project documentation and files.
3. Liaison and Communication:
   • Serve as the primary point of contact between the Deputy Director and internal/external stakeholders.
   • Facilitate communication and collaboration between the Deputy Director and team members, ensuring information is accurately conveyed and deadlines are met.
   • Represent the Deputy Director in meetings or events when necessary.
4. Office Management:
   • Organise and maintain the Deputy Director’s office, ensuring it is well-equipped and efficient.
   • Manage office supplies, equipment, and budget as needed.
   • Coordinate with IT and other support services to ensure the Deputy Director has the necessary tools and resources.
5. Event and Meeting Coordination:
   • Plan and organise departmental meetings, workshops, and events, including logistics, catering, and materials preparation.
   • Assist in the preparation of presentations, speeches, and other materials for events or conferences.
   • Ensure all event and meeting details are flawlessly executed.
6. Confidentiality and Discretion:
   • Handle sensitive information with the utmost confidentiality.
   • Manage the Deputy Director’s files and records, ensuring secure storage and easy retrieval.
   • Adhere to organisational policies regarding data protection and privacy.
7. Personal Assistance:
   • Provide occasional personal assistance to the Deputy Director as needed, including managing personal appointments or tasks.
   • Assist with ad-hoc tasks and projects as required by the Deputy Director.
8. Other:
   • To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
   • To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
   • To undertake any reasonable responsibilities as required by Line Manager
   • To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices
   • NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Qualifications:

• Education: A bachelor’s degree in business administration, management, or a related field is preferred.
• Experience:
  • Minimum of 2 years of experience in an executive assistant or senior administrative role.
  • Experience in a non-profit or international development organisation is advantageous.
• Skills:
  • Excellent organisational and time management skills.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to prioritise tasks and manage multiple responsibilities simultaneously.
  • Discretion and ability to handle confidential information.
  • Strong interpersonal skills and ability to work well with a diverse range of people.
  • High level of professionalism and attention to detail.

Key Competencies:

• Proactivity: Ability to anticipate needs and take initiative without waiting for direction.
• Adaptability: Comfortable working in a fast-paced environment with changing priorities.
• Problem-Solving: Strong problem-solving skills, with the ability to identify solutions and implement them effectively.
• Team Collaboration: Able to work well independently and as part of a team, fostering positive working relationships.

Additional Requirements:

• Travel: Occasional travel may be required for meetings or events.
• Flexibility: Willingness to work outside of normal business hours when necessary:
• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:
  • Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
  • Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

Deadline for applications is 4th May 2025 however Muslim Hands reserves the right to end the application procedure early should the right candidate(s) be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Other Information:

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2030.

Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.

Are you interested in a career in data and looking for your first step? If so come and join our team and contribute to the incredible work that we do across Sue Ryder.

As Database Assistant you’ll be a key team member of a busy Supporter Data & Insight team, providing administrative support to the Head of Department and other team managers. You will also be:

• Helping to keep fundraising database clean
• Writing back to the system all mass communications we’ve had with our supporters
• Matching different sets of files
• Administrative support for the data team

This is an excellent opportunity for someone beginning their career in data to work alongside an experienced, friendly team learning about all aspects of Supporter Care, Data and Fundraising compliance.

To hit the ground running ideally you will have excellent communication skills and the ability to organise and prioritise a busy workload. You will have experience of using Microsoft Excel and experience of working with databases would also be an advantage. What is essential is to be a team player with an enthusiasm for fundraising in order to succeed in the role and progress your career with us.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date:14th April
Interview date: 25th April
we’ll contact you if you’re shortlisted. This will be a virtual interview. (Excel test + Interview)

If we find a suitable candidate we may close the listing early

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

 

Be part of the vision; be part of RIBA.

RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: £40,000 plus £10,000 performance related bonus per annum, based upon experience and location

Location: London/Hybrid working

Hours: 35 hours per week, full-time, permanent

Corporate Partnerships

The RIBA Corporate Partnerships team is a new team that has been specifically created to innovate, attract, grow and deliver long-term, sustainable sponsorship revenue streams for RIBA, across a range of events, such as awards, conferences, talks, exhibitions and bespoke projects.

This is an exciting time for this team and RIBA. We are building a new future with mix of existing corporate partnerships and developing new business opportunities with sector leading brands.

About the Role

The Corporate Partnerships Manager is responsible for leading on the acquisition and development of new corporate partners with the intention of driving sales, year-on-year revenue growth and profitability, across the corporate partnership’s portfolio.

Reporting to the Head of Corporate Partnerships, this role focuses on securing revenue from leading organisations, both in the UK and internationally, and supports the successful delivery of corporate sponsorship activities, working with colleagues across the RIBA.

This role includes targeting, engaging and developing business with potential clients in our business category. These include, software providers, accountants, lawyers, banks, property companies, developers and built environment consultants.

You will be required to

• Actively seek, secure and maintain new long-term commercially viable corporate partnership sales opportunities through networking, direct targeting and via business related social media
• Develop a pipeline of corporate partner prospects in line with the business strategies, goals and objectives
• Build and maintain strong relationships with potential corporate partners, through securing and leading new business meetings
• Provide first point of contact and dedicated account management for corporate partners dealing with any queries or new requirements that may arise
• Monitor and manage corporate partner feedback to support development and client service improvement initiatives
• Oversight of corporate partnership accounts ensuring delivery of all agreed terms and requirements, while enabling sponsors’ objectives are met
• Attend client meetings and internal stakeholder and management meetings as the representative of the Corporate Partnerships team
• Attend events to ensure corporate partners’ requirements are successfully delivered, in line with contracted objectives and goals

Working with the Head of Corporate Partnerships

• Develop strategies for evolving and growing corporate partnerships, employing market intelligence to identify opportunities and assess the current market conditions
• Investigate ways to diversify our corporate partnership base and implement strategies to extend and grow our revenue streams
• Devise and implement strategies to increase revenue year-on-year across the RIBA awards, exhibitions, conferences and RIBAJ ‘special projects
• Prepare high quality and compelling corporate partnership proposals and presentations
• Support the development of corporate partnerships marketing collateral

What are we looking for?

​Ideal candidates will have a minimum of three years’ experience in a membership, media or an events organisation or charity. We are looking for an innovative individual with:

• Excellent interpersonal, organisational skills and written and verbal communication.
• A strong work ethic
• An ability to prioritise multiple projects simultaneously
• A knowledge of the architecture and construction industry would be an asset, though not essential.
• Proficient in all MS Office applications
• Ideally, experience of working with and selling to companies in our business category

Why Join us?

Our Benefits:

RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on our benefits, please visit our website.

If you would like to apply for the position, please submit your CV and covering letter on our website after you click "Apply". Your covering letter should outline how you meet the ‘Skills, Knowledge and Experience’ in the Job Description, which you will find on our website under supporting documentation. Please note that we will only consider applications with covering letters received directly through our website.

Closing date: Tuesday, 22nd April at 11.59pm
Interview dates: 30th April & 1st May
Second interview dates: w/c 12th May

Due to high volumes of applications we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch.  We may also close an advert earlier than the date above if we receive enough quality applications.

Please note that you must be able to demonstrate that you have the Right to Work in the UK.  We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.

The RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.  

Registered Charity No. 210566

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

We are looking for a talented professional with a strong understanding of CRM and digital systems and a passion for maximising the value of data, who is looking to join an organisation where they can put their skills to use across all aspects of our operations. You will join at a key time to develop and embed our work in this area, providing critical support to all our teams as well as maintaining and developing our cross-organisation systems.

You will lead on the development, administration, and staff engagement with, and training on, our Salesforce CRM system. This will include data from, and working with, all departments of Impetus, including our donors and prospects, our collaboration with partner charities, and our communications with email audiences. You will also manage the relationship with our existing Salesforce partner agency, drawing on them for additional support resource and coordinating broader development projects. The successful candidate will have experience developing and drawing value from Salesforce, including both technical development and collaborating closely with teams to drive engagement and best practice.

You will be responsible for our other cross-organisational digital systems, including our office and file storage platforms, data warehouse, visualisation, and ETL tools, website analytics, and Digital Asset Management system, as well as providing support for our Finance and HR systems, including providing training to staff and answering any questions related to these systems. You will collaborate closely with our Communications team, for example around website and social media analytics and reviewing the progress of the social media strategy. From time to time you may also be asked to provide support or advice to our portfolio charities. The role will also be responsible for helping to drive adoption of GenAI across Impetus.

As the sole technical and digital specialist role at Impetus, this position requires a collaborative individual who can work across diverse teams while also operating independently with a high level of autonomy. You will take ownership of CRM and systems for a dynamic, inquisitive, and growing organisation, helping to drive its growth and impact.

Key responsibilities

CRM:

• Own the development and administration of our Salesforce system.
• Work with all teams at Impetus to maximise their engagement with Salesforce and provide relevant training.
• Manage the relationship with our Salesforce support partner to leverage additional administration, and development project, resource.
• Ensure data quality and integrity within Salesforce.
• Gather information and data to identify business requirements and processes for adding to, or further developing on, Salesforce. 
• Evaluate technical solutions in terms of meeting business requirements. 
• Develop reporting within Salesforce. 
• Answer staff queries and ad hoc requests.

Systems Management:

• Administer, maintain, and develop core organisational systems, including our office and file storage platforms, data visualisation and ETL tools, website analytics, Digital Asset Management system, and Finance and HR systems.
• Ensure effective knowledge management across our internal systems.
• Provide support to staff on these systems, including training, and answering any queries and ad hoc requests.
• Lead the development of the visualisation of core organisational and team data, as well as managing the underlying data.
• Maintain and develop our data warehouse.
• Collaborate with our outsourced IT partner to ensure the availability, resilient operation, and development of our systems.
• Aid the development of a culture of data literacy and data-driven decision-making across Impetus.

Person specification

Essential:

• Advanced knowledge of, and significant experience with, Salesforce development in a professional context.
• Experience around ensuring compliance with GDPR and cybersecurity frameworks e.g. CyberEssentials.
• Significant experience of collaborating closely with varied non-technical stakeholders to determine requirements, evaluate solutions, and plan development.
• Experience working with agencies and partners.
• Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities.
• A proactive and solutions focussed approach.
• Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences.
• Strong project management skills.
• Ability to work independently and use initiative to manage a busy and varied workload.
• Strong attention to detail with a clear and diligent working approach. 
• Experience with MS Office suite.
• A commitment to Impetus’ mission.
• A commitment to equality, diversity and inclusion.

Desirable:

• Salesforce certification.
• Knowledge of and experience with some of our other core systems:
  • PowerBI (or similar visualisation tools)
  • Google Analytics
  • Snowflake (or similar data warehouses)
  • Fivetran (or similar ETL tools)
  • Xero (or similar Finance tools)
  • Canto  (or similar Digital Asset Management systems)
• Knowledge of T-SQL.
• Experience with cross-system automation tools e.g. Zapier, Power Automate.
• Experience in delivering cross-organisational training.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Tuesday 15 April 2025.

Interviews

First round interviews will take place: 23 April 2025.

Second round interviews will take place: 30 April 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

The overall responsibility of the People and Culture Administrator role is to support the smooth running of the Foundation’s People & Culture function. The role is responsible for the administration support to the People & Culture business area, specifically the business partnering team.  

The People & Culture Administrator will play a key role in handling people processes, employee records and provide general HR support, ensuring compliance with policies and procedures. The role will work collaboratively with the Talent Co-ordinator and People Operations Analyst to ensure the full spectrum of the People & Culture directorate is functioning effectively and efficiently. 

Key Responsibilities

People/HR Administration 

• Maintain and update employee records and HR databases, ensuring accuracy and confidentiality. 
• Liaise with the People Business Partners to prepare HR documents, such as contracts, carry out suitable checks (such as OH and DBS) and take up references. 
• Assist with People Operations Analyst with reporting, including tracking key metrics such as absence, turnover, and compliance. 
• Support the administration of People policies, procedures, and processes. 
• Handle general People/HR queries from employees, utilising suitable technology to track, escalate and close off queries. 
• Produce and send HR related letters and correspondence as required. 
• Develop and oversee an adequate, effective, and efficient electronic filing system for storing employee information 
• Support the People Business Partners in managing individual review cycles, sending reminders to managers when reviews are due and signposting staff and Line Managers to further support and guidance.  
• Working with the People Business Partners, collectively manage the 360 feedback surveys for end of year reviews.  
• Ensure reviews are completed on time and closed off on the relevant HR Information systems.  
• Work with the CPO, Head of People & Culture and Internal Communications Manager to develop People related content, for dissemination via Staff Gatherings, Foundation Hub, staff emails and system alerts. 
• Publish and maintain content on the Foundation intranet. 

Payroll & Benefits Administration 

• Assist the People Operations Analyst with payroll processing, ensuring timely and accurate submission of employee data. 
• Maintain records for employee benefits such as pensions, health insurance, and other schemes. 
• Support the administration of annual leave and absence tracking. 

Employee Relations & Compliance 

• Ensure compliance with employment laws, company policies, and GDPR regulations. 
• Assist in handling employee relations matters by supporting documentation and meetings. 
• Maintain and update People policies and procedures as required. 
• Support HR projects, including assisting the People Operations Analyst in delivering employee engagement initiatives etc. 

These responsibilities are not exhaustive, and the Foundation reserves the right to assign other duties commensurate with the role as required.  

Skills, Knowledge and Expertise

Skills & Abilities 

• Strong organisational skills with excellent attention to detail. 
• Ability to manage multiple tasks and prioritise effectively. 
• Excellent verbal and written communication skills. 
• Strong IT skills, including experience with HR systems and Microsoft Office (Excel, Word, Outlook, Teams and SharePoint). 
• Ability to handle confidential information with professionalism and discretion. 
• Problem-solving mindset with a proactive approach to challenges. 
• Commitment to and alignment with the Foundation’s values: Enterprising, Collaborative, Delivery-Minded, Inclusive 

Knowledge & Experience 

• Previous experience in an HR administration role is essential. 
• Understanding of HR processes, employment law, and best practices. 
• Experience using HR software/HRIS. 
• Experience in payroll or benefits administration is desirable but not essential. 
• Desirable - CIPD Level 3 qualification (or working towards), business administration qualification or qualified by experience. 

 (Please note interviews for this role will take place on Thursday 24th and Friday 25th April)

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

About GNDR

We are the Global Network of Civil Society Organisations for Disaster Reduction (GNDR), the largest global network of organisations committed to working together to improve the lives of people affected by disasters worldwide. Since being established in 2007, we have grown into a network of 1,965 member organisations across 131 countries, representing millions of people on the frontlines of hazards, climate change and mass displacement. Through transformative, evidence-led programming and powerful advocacy, we are driving climate action and disaster resilience alongside our members across the globe.

About the role

We are seeking an experienced and passionate fundraiser to join our team. This is a unique and exciting opportunity for someone who is committed to driving change in the areas of disaster risk reduction (DRR), climate change, and sustainability. The ideal candidate will have a proven track record in successful fundraising and business development, and a deep understanding of building strategic partnerships across a variety of income streams including institutional and high-value fundraising. If you’re ready to harness your skills to support innovative projects that address some of the world’s most pressing challenges, we want to hear from you.

The Fundraising and Partnerships Manager is a vital member of the secretariat team. This holistic role is responsible for supporting all fundraising activities across GNDR. This includes conducting research on prospective institutional and philanthropic donors in GNDR’s priority markets (UK, Europe and North America), developing strategies to build engagement, leading the design and production of high quality donor submissions, and ensuring effective grant management and reporting. As we are a small team, this role will have a varied and diverse workload, with lots of opportunities to lead and shape GNDR’s fundraising direction.

Overall scope of the role

The remit of this post will cover the following core responsibilities:

• Donor prospecting
• Business development and management
• Funding proposals
• Donor reporting and compliance
• Team collaboration

Candidate requirements

We are ideally looking for candidates who have the following core skills and experience:

• Proven experience in securing funding from institutional donors, trusts and foundations, and corporates across the UK, Europe, and the US
• Demonstrated success in business development, resource mobilisation, and building long-term partnerships
• Skilled in developing funding proposals, compiling financial and narrative reports, and ensuring compliance with grant requirements and relevant legislation
• Excellent written and verbal communication skills, including proposal writing, report preparation, and the ability to succinctly convey complex issues
• Agile and adaptable in diverse, fast-paced environments; effective in both independent work and team collaboration, including cross-cultural communication and capacity building
• Diligent, conscientious, and detail-oriented with a proactive, innovative approach to identifying opportunities and improving processes
• Commitment to equity, diversity, inclusion and alignment to GNDR’s core values

Eligibility

We are accepting applications from candidates eligible to work in the UK. Candidates will need to be able to travel internationally when necessary.

Currently, our UK-based staff work on a hybrid basis, with a minimum requirement of one day per week at the Teddington office. Following a consultation phase, we are exploring a different type of hybrid working model that, pending approval, may include in-person team meetings once a month, in a flexible working space in London. This plan aligns with the anticipated closure of our Teddington office, providing an opportunity to foster collaboration in a new environment.

Please note that all offers of employment at GNDR are conditional and subject to satisfactory background checks.

We welcome applications from candidates who meet most of the essential criteria outlined in the job specification below.

For a full Job Description and Person Specification please follow the link below. 

How to apply

Please visit our website for instructions on how to apply.

Please note that we are unable to accept incomplete applications.

Start date

Negotiable although we are looking to fill the position as soon as possible.

Closing date

Thursday 17 April 2025 at 12pm

Please note: We recommend submitting your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received.

Due to the high number of applications that we expect to receive for this role we may not be able to provide individual feedback.

Interview

Week commencing 28 April 2025

Our commitment to equity, diversity and inclusion

We are dedicated to creating a team that embodies the rich diversity of the society and communities we serve. Our commitment lies in cultivating an inclusive environment, where everyone has the opportunity to thrive.

We strongly encourage applications from individuals of diverse backgrounds, including those from underrepresented ethnicities, nationalities, socioeconomic circumstances, and individuals with disabilities.

We celebrate the unique experiences and perspectives that every candidate brings and are dedicated to ensuring fair and equitable opportunities for all.

Please visit our website to find out more about our commitment to equity, diversity and inclusion.

Our benefits and wellbeing

At GNDR, we are committed to cultivating a happy and healthy working environment for all our staff.

We provide a competitive salary and benefits package across all of our locations. 

Please visit our website to find out more about our approach to wellbeing and our benefits.

Flexible working

In order to support and encourage a healthy work-life balance for our staff, we are happy to consider flexible working requests as part of our recruitment process.

Flexible working options are available for existing staff in line with our policy. As a global organisation, most staff work remotely depending on their role and location.

If you have any questions on any of the above information or if you have any specific requirements that would enable you to participate more fully in the recruitment process,  please contact our HR team - contact information are available on the jobs pages of our website.

Starting Salary: £34,629 - £37,868 (pro rata) This is the full-time amount, and the salary will be prorated based on the hours of the post. 

Hours: Part-time time 4 days per week (28 hours per week)

Contract: Permanent

Location:Nottingham Diocese volunteer centre currently in Nottingham 

The successful candidate must be able to travel widely around the area covered 

Job Profile

CAFOD’s work in the Catholic community of England and Wales is to inspire and resource Catholics to participate in the Church’s mission to overcome poverty and injustice in partnership with CAFOD. 

The main purpose of this role is to inspire and increase the participation in CAFOD’s work of Catholic parishes, schools and the broader Catholic community within the Nottingham Diocese. This will be accomplished partly by the recruitment and support of a team of committed, inspired and well-resourced volunteers working in parish and school communities to enable and equip Catholics to give, act and pray. The work will also involve meeting gatekeepers, networks and other stakeholders within the diocese to build fruitful and positive relationships.

The Community Participation Co-ordinator (CPC) is part of a regional team working across a group of dioceses and whilst having a primary focus on one diocese, is responsible for the results of the regional team plans in relation to volunteer recruitment and retention and parishion and school participation.

The role will be hybrid (40-60% of time at home and 40-60% based from the volunteer centre) or fully based from CAFOD’s Nottingham Diocese volunteer centre currently in Nottingham city centre, although it is expected that the post holder will be mobile and flexible to meet volunteers, clergy and other stakeholders as required. The post holder will also be meeting with other regional team members as required both virtually and face to face. At times it will be necessary to transport some equipment and resources and to be flexible to work evenings and weekends. 

The role requires a willingness to be adaptable to support the work of the regional team, deploying skills, knowledge and at times activity in other parts of the regional team area. This is likely to require some additional travel (which would be reimbursed by CAFOD). The post also requires weekend and evening work for while time off in lieu (toil) can be claimed.

CPCs are accountable for delivering CAFOD’s annual participation plans locally across England and Wales. As well as growing the number of parishes participating, the plan is also focused on enabling parish communities to expand the breadth of their participation. Through greater numbers and activity of schools volunteers and volunteer co-ordinators, more schools will be visited by a CAFOD volunteer. It is not expected that the post-holder will routinely visit schools but that the vast majority of visits be completed by volunteers. 

The post reports to the Community Participation Manager. 

Key Responsibilities

Delivering participation plans  

• Share accountability for delivery of annual participation plans for the region (a group of dioceses) with a primary focus on one diocese, and for fundraising, education, campaigns, and other targets, as delineated by the participation plan for the region. It is anticipated that the role will have an 80% focus on parish communities and a 20% focus on school communities 

• Contribute to the development and delivery of a regional plan across a number of dioceses in support of the annual participation plans and appropriate for local contexts 

• Achieve targets for increasing parishioner and children & young people participation primarily through recruitment and retention of volunteers and working with gatekeepers 

• Be willing and able to share reports and information around community participation and recruitment, activity, development and retention of volunteers

• Closely monitor parish participation activity

Managing volunteers  

• Be the local volunteer manager in a specific diocese or dioceses 

• Hold the relationship with, and coordinate the work of, a number of volunteers in order to achieve the annual participation plan in the region 

• Contribute to increasing the number and activity of parish and school volunteers and volunteer co-ordinators in line with the regional team plan 

• Contribute to development of volunteering opportunities especially the growth of volunteer leaders 

• Match the offers, skills, experiences and expectations of volunteers with opportunities and needs in relation to CAFOD’s plans for parishioners and children & young people 

• Ensure each volunteer is appropriately inducted, briefed, trained and resourced

• Increase and ensure volunteer retention through induction, support, affirmation and effective management of the volunteer throughout their involvement with CAFOD 

• Organize and promote volunteer meetings and training opportunities to be delivered either by national programme teams or self or members of her/his regional team 

• Ensure volunteer records are accurate and up to date on the database. 

Managing relationships 

• Build and maintain key relationships including with priests, school staff, academy trusts and others within a diocese as determined in the regional plan. Be point of contact with local Bishop.

• Build and maintain effective working relationships with diocesan communications officers and press and be a point of contact for local broadcast and print media, to increase opportunities for Catholics to hear about CAFOD’s work, working with and through media volunteers where possible. 

All staff are expected: 

• To attend and contribute to regular Team, Group and CAFOD-wide meetings and briefings 

• To participate in training and other activities as requested by the line manager 

• To work as a supportive member of the team, providing cover for and training of other team members and volunteers as required 

• To be accountable for the achievement of objectives set by the line manager 

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered

Person Specification/ Essential Criteria 

Understanding our context  

A Understanding Catholic identity: sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales and an ability to work effectively within it and especially an understanding of parish community life 

B Understanding CAFOD: I understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve. 

C Understanding international development: I have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities 

Working together  

D Managing ourselves:  Strong interpersonal skills including an ability to develop personal relationships quickly and to inspire and convince others.  Ability to be self-motivated and able to work in isolation at times.

E Working with others: builds positive and fruitful partnerships particularly with volunteers; works effectively as part of a regional team to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of a regional team plan

F Communicating: can communicate strongly CAFOD’s vision for community participation and volunteer partnership; share knowledge and information across CAFOD 

G Looking outwards: Collaborates with partners, supporters and donors to achieve the best balance between their objectives and CAFOD’s Mission

Making change happen  

H Managing resources: confident with analysing and using data for planning, monitoring and reporting:  Proven planning, time-management and organisational skills 

I Achieving results: Ability and willingness to focus on achieving results, especially for the delivery of shared regional plans for community participation and income growth 

J Managing our performance:Ability and willingness to work to targets and achieve results

 K Taking the lead: Motivates others to get things done 

Job-specific competencies 

1. A demonstrable commitment to volunteering and understanding of its potential as a force for change
2. Experience of managing multiple relationships eg with clergy, stakeholders and a wide variety of volunteers. 
3. Experience of managing volunteers including recruitment, retention, deployment and celebration.

Please click here for a full list of CAFOD’s Staff Benefits 

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behavior as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults. 

An exciting position has arisen for an Assistant Management Accountant to join an excellent charity based in Central London.

About the Role:

Reporting to the Head of Finance, the Finance Officer will play a key role in providing financial insights, reporting, and analysis to senior managers and teams. You will be responsible for ensuring the accurate and timely reporting of financial information and help drive automation and efficiency within the finance function while ensuring compliance with internal procedures and external regulations.

Key responsibilities of the role:

• Prepare quarterly management accounts for the Treasurer within agreed timeframes.
• Oversee annual budget setting process, coordinating with other internal stakeholders, and to present the budget to the Treasurer within agreed timeframes.
• Prepare yearend schedules and other information within agreed timescales for Head of Finance to review.
• Liaise with external auditors and coordinate responses to any requests received.
• Process all financial transactions within IRIS Financials accounts to trial balance and perform reconciliation of all control accounts, investments, and bank accounts monthly.
• Provide accounting services to other specialist societies as set out within service level agreements.
• Prepare quarterly invoices to specialist societies as set out within service level agreements and schedule of income received on behalf of societies for approval by management to pay over to the societies.
• Provide high quality and effective financial reporting, support and assistance to the Head of Finance and other senior managers as required.
• Under the guidance of the Head of Finance, monitor and review financial systems and procedures and recommend, devise and implement more effective and efficient procedures.
• Reconcile daily credit card receipts recorded with the organisation's CRM software to bank receipts and ensure that income is accurately posted within IRIS Financials accounts in a timely basis.
• Record donations and any sundry receipts received into IRIS Financials accounts.
• Upload bank statements into IRIS Financials accounts and reconcile bank accounts on a weekly basis and ensure all transactions are cleared in a timely basis.
• Prepare month end bank reconciliations for sign off by Head of Finance.
• Ensure month end balance sheet reconciliations are prepared for prepayments, deferred income, specialist societies’ bank and credit accounts monthly.
• Process Improvement: support automation initiatives and implement more efficient financial procedures.

Ideal candidate profile:

• Part-qualified accountant (ACA/ACCA/CIMA/CIPFA/AAT)
• Experience working in a Charity environment
• Excellent communication skills, with the ability to explain financial data to non-finance stakeholders.
• Strong Microsoft Excel skills and experience with accounting software (IRIS Financials preferred).
• Detail-oriented, highly organised, and proactive in problem-solving.

Agency Reference Number: J87012

Location: Central London

Role type: 12-month fixed term contract

Working hours: Full-time, 35 hours per week

Working pattern: Hybrid – 2 days a week in the office (more frequent office-based working during probationary period)

Salary: £35,000-£40,000 per annum + excellent company benefits

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Trusts and Foundations Community Fundraiser

Cransley Hospice Trust is seeking an enthusiastic and driven Trusts and Foundations Community Fundraiser to join our team. 

Join us and make a difference to people living with a life limiting illness, when they need it most.

As a crucial part of the fundraising team, you’ll be responsible for:

• Identifying and securing grants from trusts and foundations to support essential palliative and end of life care services for North Northamptonshire.
• Building strong relationships with community groups, faith organisations, schools, and businesses to inspire fundraising efforts.
• Supporting individual fundraisers in the community and ensuring excellent donor stewardship.
• Managing collections, fundraising events, and engaging with local supporters to maximise income.
• Working closely with the marketing team to promote fundraising campaigns.

About You

We’re looking for someone with:

• Experience in fundraising, business development, or relationship management.
• Strong communication skills, both written and verbal, as you will be working closely with colleagues and external contacts.
• Strong people skills to engage and inspire donors, volunteers, and community groups.
• A proactive, creative, and organised approach to work.
• A strong desire to make a real difference to hospice and end of life care in North Northamptonshire.
• Excellent organisations skills with excellent attention to detail.
• You will bring a flexible, can do attitude and be able to work independently as well as part of a team.

This role offers the opportunity to develop your fundraising career in a supportive and inspiring team while directly contributing to end of life care in your local community.

Hybrid working, and due to the nature of your role there will be some evening and weekend work in the local area.

#Fundraiser #Trustfundraiser #Fundraising #Communityfundraiser #fundraiser #fundraisingstrategy 

Strategic thinker. Problem solver. Organised doer. If this sounds like you, keep reading!

We’re looking for a Fundraising Planning Manager to work at the heart of our senior fundraising and marketing team, driving key projects, strategic plans, and reporting that help us maximise our impact.

This is a fast-paced, highly visible role—perfect for someone who loves managing complex projects, aligning stakeholders, and turning strategy into action. You’ll be responsible for:

• Keeping our senior team on track with management reporting, leadership meetings, and internal comms
• Simplifying complex projects and making sure they run smoothly
• Bringing structure to competing priorities in a busy, high-impact department
• Gaining unique insight into every area of our fundraising and marketing team

If you’re highly organised, thrive on collaboration, and love seeing plans come to life, we want to hear from you!

Do you want to use your skills to support a global mission and inspire generosity? If so, GOD TV has an exciting opportunity for you!

We are seeking a dynamic and enthusiastic Events Co-ordinator to join our Partnerships team and play a key role in planning and executing a variety of fundraising events. From large-scale conferences to intimate partner gatherings and festivals, you will be instrumental in creating memorable experiences that foster support for GOD TV's mission.  

About GOD TV

GOD TV is a global Christian media organisation dedicated to sharing the Gospel and making a positive impact in the world. Our mission is to reach people with the message of hope and inspire them to transform their lives. As an Events Co-ordinator, you will have the opportunity to contribute directly to the growth and sustainability of GOD TV through engaging and successful fundraising events.  

About the Role

As an Events Co-ordinator, you will be responsible for the entire event lifecycle, from initial planning to post-event evaluation. Your key responsibilities will include:

• Planning, coordinating, and executing all aspects of fundraising events, including venue selection, logistics, budgeting, and marketing.  
• Managing event timelines, budgets, and vendor relationships to ensure seamless execution and cost-effectiveness.  
• Developing and implementing strategies to maximise event attendance and fundraising revenue.
• Ensuring all fundraising aligns with our charitable aims, fundraising approach and missional pillars (Souls, Israel, Revival).

For a full list of duties and responsibilities, please refer to the attached job description.

Why Join GOD TV?

This is more than just a job; it's an opportunity to be part of a team that is making a real difference by sharing the word of God, with a reach of over 500 million people worldwide. We offer a supportive and collaborative work environment, where your contributions are valued and you can grow both personally and professionally.

• Position Type: Full-time – 37.5 hours per week
• Salary: £32,000
• Location: Home-based (UK) with regular travel  
• Interview Dates: 7th/8th May

Genuine Occupational Requirement: Due to the nature and strategic influence of this role, we believe that there is a Genuine Occupational Requirement (GOR) for this role to be fulfilled by a practicing and committed Christian believer. The profile and significant impact that we expect this role will achieve both within GOD TV (in terms of organisational ethos) and with external stakeholders, justifies and supports this GOR. 

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

• Can this be stopped?

• How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. 

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.

We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.

Job Description

We are seeking an experienced and dynamic Retail Commercial Manager to oversee the sales and profit performance of a collection of retail shops. This position plays a crucial role in driving the commercial success of our retail shops by developing effective sales strategies, managing stock, optimising merchandising, and leading a high-performing team to deliver exceptional customer service. The ideal candidate will have strong leadership skills, and success with Commercial Strategies & Performance Management:

Responsible to 

Head of Retail- Trading

Direct reports 

Circa. 14 Managers

Working hours and contract 

Full time, permanent, 35 hours per week across a flexible seven-day rota

Salary 

£30,000-£35,000 p.a. depending on experience, plus travel expenses

Location

Central & Greater London

Closing date for applications: 30th, April, 2025

Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

Role Responsibilities 

Sales and Profit

• Support Shop Managers to maximise each shop’s sales and profit potential.

• Oversee the delivery of Gift Aid targets throughout the area, driving Gift Aid signups and conversion rates, and ensuring shops are actively promoting the scheme.

• Conduct data analysis to review the commercial layout of each shop including department and category mix. 

• Understand and implement commercial actions to deliver against strategic KPIs.

• Responsible for ensuring that all merchandise is clearly priced and monitor pricing levels to achieve maximum sales in accordance with pricing policies.

• Ensure shops have a high standard of display, cleanliness and tidiness, and that they project a quality retail image.

• Assist Shop Managers to deliver commercially successful visual merchandising displays, in line with the visual merchandising manual.

• Ensure each shop correctly implements agreed seasonal promotions, and shop layouts to achieve maximum income.

• Ensures shop teams are aware, understand and engaged in the financial performance of their shops.

• All best practices outlined within the commercial manual are delivered.

Stock Management

• Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density, sizing, and culling stock).

• Ensure that all legal and internal regulations regarding donated stock are adhered to.

• Collaborate with warehouse team to ensure effective stock movement.

• Work closely with the warehouse and stock partnerships teams to ensure sufficient levels of warehouse, rotation and corporate donated stock.

• Work closely with the ecommerce team to ensure key products generate maximum income via the best channel, delivering P&L sales targets.

• To monitor stock management and fast-tracking on to shop floor.

Customer Service

• Lead and inspire the team to place a positive customer experience at the heart of our approach to attract new and loyal supporters and repeat donors.

• Ensure all processes detailed within the customer experience manual are delivered.

• Ensure that feedback, including complaints are escalated to the Head of Retail Income, within the agreed timeframes.

• Be accountable for the integration of each shop into the local community in collaboration with the shop teams.

Team Management

• Ensure that shops have correct level of cover throughout the year, ensuring cover when and where necessary for annual leave, sickness or vacancies.

• Coordinate and facilitate meetings with shop managers for the purpose of training, communication and planning. 

• Role model and promote effective team communication, celebrating success and sharing best practice. 

• Foster a creative environment where team members seek to maximise income in new and innovative ways through multiple channels including their shops and community events.

• Provide line management, leadership, development opportunities and performance management to the Shop Management team.

• Support with the annual appraisal and probation processes for all reports. 

• Play a key role in enabling shops to represent the charity and increase awareness of our mission within the community.

Volunteer Team

• Support the volunteer coordinator and shop management teams to recruit, induct and retain an inclusive and diverse volunteer team, in line with recruitment targets.

• Ensure volunteers adhere to Fight for Sight policies and procedures.

Operations

• Ensure shops are compliant against operational procedures and processes within the Operations manual, providing timely reports and identifying areas of non-compliance. 

• Ensure shop maintenance and repairs are reported, and resolved in a timely manner, and aligned to budgets. 

• Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures.

• Ensure technology-related issues are raised and resolved promptly. 

• Work within our policies and procedures when dealing with problems at work.

• Adhere to and enforce our safeguarding policies. Ensure all risk assessments are conducted and appropriate action plans are developed and executed.

Other

• Required to adhere to our vision, mission and values. 

• Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles. 

Governance, Finance and Operations

• Conduct regular reviews of shop financial processes to ensure adherence to procedures and minimise financial risks 

• Understand and mitigate risk in the context of charity retail and multi-suite working. 

• Monitor and enforce adherence to local regulations, ensuring shops comply with relevant legislation.

• Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/ Charity Retail Association codes of practice. 

• Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises.

Impact

• Support public awareness and understanding about visual impairment and visually impaired people.

• Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.

Person specification

Desirable skills, knowledge & experience

• Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context

• Experience of developing and managing budgets 

• Experience of EPOS systems and Gift Aid

• Experience of setting and managing income and expenditure budgets

• Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture

Personal qualities

• The ability to work under pressure whilst remaining calm and organised

• To be receptive to change and to act as a change agent

• The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

• To consistently demonstrate a dedicated approach to the quality of customer service and team working.

• Comfortable working in a small team both strategically and operationally

• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour. 

• Able to provide positive, dynamic, tenacious and flexible leadership at all times. 

• Results-driven, able to measure and quantify own outcomes. 

• Adaptable to changing landscape and evolving organisation. 

• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

• Excellent verbal and written communication skills 

• Highly organised with ability to plan effectively and allocate resources appropriately. 

• Committed to equal opportunities and inclusion

• An understanding of and commitment to blind and vision impaired people.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

• A great team and a supportive culture

• Employer pension contributions matching up to 10%, and death in service cover

• Generous parental leave

• Flexible/hybrid working options

• Apprenticeships scheme, study leave and financial support for training & development

• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

• An active Social Committee and staff events

Application & Interview process

See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants  will be invited for a stage one interview online by teams, followed by an in person at our Mansell Street offices.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence. 

Equal opportunities, diversity & inclusion

Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. 

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Do you want to be part of a charity that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?

Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives.

Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people.  We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities.

This is an exciting time to join St Hilda’s East as we celebrate our 135th anniversary. As a community centre with deep roots in the area, we play a vital role in supporting local people.

As Receptionist, you will be the first point of contact for service users, visitors, and staff, providing a warm, friendly and professional welcome. Your role will be key in ensuring the smooth running of the centre, handling enquiries, managing bookings, and offering general administrative support to the team.

This job is for you, if you:

· Have excellent communication skills (including proficiency in spoken Bengali/Sylheti) and enjoy engaging with people from diverse backgrounds.

· Are organised and proactive, able to juggle tasks such as answering calls, responding to emails and maintaining records.

· Take pride in providing exceptional customer service, ensuring every visitor to St Hilda’s feels valued and supported.

· Can handle occasional challenging interactions with diplomacy, patience, and professionalism.

If you’re looking for a meaningful role at the heart of a community-focused organisation, we’d love to hear from you!

Benefits include 25 days annual leave and access to an Employee Assistance Programme.

Our Recruitment Policy: St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.