Head of information support jobs

Position: Project Coordinator – Service Innovation
Hours: Part-time (21 hours a week)
Contract: Fixed term contract until 25th August 2025
Location: Office - based from one of our UK National Offices, with flexibility to work remotely
Salary: Starting from £15,830 (FTE £26,384) per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Over 130,000 of us in the UK have multiple sclerosis (MS). It’s unpredictable and different for everyone. It’s often painful and exhausting, and can cause problems with how we walk, move, see, think and feel. It can make it hard for us to work, and do the things we enjoy. But it doesn’t have to be this way. We’re the MS Society – a community of people living with MS, scientists, campaigners, volunteers and fundraisers. We understand what life’s like with MS, and we support each other through the highs, lows and everything in between. And we’re driving research into more – and better – treatments for everyone.

Together, we are strong enough to stop MS.

Job Purpose:

• To provide high quality, proactive and efficient support to the service pipeline, service transformation project and service team members across the UK, whilst maintaining appropriate systems and processes to support the effective delivery of service innovation and development
• To act as a resource for colleagues offering direction through the service innovation process, assisting colleagues with document/project development and the agreed deliverables, and being available for light touch project support and guidance
• To produce regular reporting on the performance of projects and services ensuring there is oversight of support service provision within the organisation
• To contribute to the overall implementation of the Service and Support directorate objectives

Please note this is a part-time (21-hours per week) fixed term contract until 25th August 2025.

Closing date for applications: 9:00 on Tuesday 29th April 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

35 hours per week
Remote
£55,000-£60,000 per year
Permanent

Lead the future of inclusive education with RNIB - Apply today to make a difference for children and young people with visual impairment.

RNIB are seeking an Education lead with teacher and QTVI qualifications along with Head of Service experience.

What you'll be doing:
Leading RNIB's education engagement strategy and furthering development in the specialist support to the education sector, through development of training, resources, engagement with Local Authorities and national education bodies.

What you'll need to succeed in this role:
- You'll have experience of managing high-performing, specialist teams

- You'll be comfortable with influencing policy to enhance services for children and young people with vision impairment.

- You'll understand the VI sector, possessing deep knowledge of educational provision for children and young people with Special Educational Needs and Disabilities (SEND) up to age 25, including current practice standards and relevant research

- You'll be able to evidence the full range of aspects of a QTVI role e.g. Braille, exams, 11+ etc

What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

How to Apply
If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.

About This Job

This is an exciting training role in Army Cadet Headquarters responsible for the coordination, development and implementation of strategic training policy across the Army Cadets.

We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to the team and lead on the training governance, strategic policy, and implementation of training requirements across both our volunteer staff and employed workforce.

This role is key to ensuring Army Cadets training meets the governance requirements of the MOD, and follows required process and procedure, whilst forging its own dynamic and flexible youth training policies to meet the needs of a modern youth organisation.

This position is a permanent full-time post (40 hours per week) which will be office based in Cadets Branch, HQ Regional Command in Aldershot, however significant homeworking will be permitted.  The starting salary for the post will be £32,600 per annum.

Essential Skills

· Experience of delivering strategic training policy for a large organisation

· Risk Management or Safety qualifications.

· Experience in delivering training.

· Demonstrable success in establishing effective working relationships across a range of organisations.

· Excellent written and verbal communication skills, effective interpersonal skills, and emotional intelligence.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please upload a covering letter that details how you meet the requirements of the job description along with a CV by Sunday 27th April 2025. Please note, AI should not be used to produce either the covering letter or CV.

Interviews will be held (virtually) during the week commencing Monday 5th May 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please note that previous applicants need not apply.

An exciting opportunity has arisen to join our award-winning Fundraising Team at Birmingham Women’s and Children’s Hospital Charity. The Corporate Partnerships Officer will join our recently established Philanthropy and Partnerships (P&P) team to help us develop and nurture a range of corporate and philanthropic relationships. Together, we will significantly increase our income in support of the world leading research, treatment, and care that takes place across our hospitals in areas such as: childhood cancer, rare diseases, neonatal and maternal health, children and young people’s mental health, and critical care. 

The Corporate Partnerships Officer will be responsible for account managing a portfolio of new and existing corporate accounts to deliver a sustainable income growth year on year. In addition, they will work closely with the Head of Corporate Partnerships and Senior Corporate Partnerships Officer to support the day-to-day management of high value strategic partnerships and the delivery of business development activities. They will also contribute to the wider strategic aims of the P&P team to significantly grow both philanthropic and corporate partnership income and impact over the next three years. 

The ideal candidate will have strong corporate account management and communication skills (both verbally and in writing) ideally gained within a fundraising or sales/business development environment. They will be a self-starter with an appetite to make unsolicited approaches to businesses and individuals, along with the ability to develop and grow lasting relationships with corporate partners.  They will have strong time management skills, a motivation to work towards and achieve targets, and an appreciation of working for the NHS. 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 18 May 2025.

You will be from come from a background involving the creation and management of  fundraising products, projects and/ or appeals, most likely within the charitable sector. You will have an outcome-focussed approach, with experience of managing multi-disciplinary fundraising teams. We would expect an understanding of preparing organisation- and project-level cases for support, and that you are comfortable with achieving financial and non-financial targets – and supporting team members to do the same. You will be a great communicator with a personable style who can work with many different people across the wonderful variety of geography, business development and activities of the Wildlife Trust. 

You will enjoy actively challenging the status quo to find new ways of doing things, looking for good practice and solving problems as they arise. This is a new role which will evolve following your appointment so you should be excited by the flexibility and opportunities to take an innovative approach.

Who we are

North Wales Wildlife Trust is one of 46 Wildlife Trusts working across the UK. With the invaluable support of volunteers and members we manage 35 nature reserves in north Wales. We also work with other organisations and landowners to protect and connect wildlife sites across the county and inspire local communities and young people to care for wildlife where they live.

Are you ready to join The King's Trust and step into a vibrant role where you'll build meaningful connections and nurture relationships with our extraordinary external delivery partners and volunteers, all in the pursuit of connecting with the young hearts and minds we're devoted to supporting? If the answer is yes, read on!

Take the lead in welcoming, training, and expertly managing a group of delivery partners and volunteers. Your mission will be to ensure that our young people have an exceptional experience and achieve those positive outcomes that change lives. You will also be kept engaged as you’ll be required to travel within your local area to support the delivery of programmes as well as programme visits.

Assist and support our delivery partners and volunteers in bringing The Trust's programmes to life. They'll rely on you for access to training, resources, qualifications, and guidance in adhering to our top-notch quality standards. You’ll also be our compliance hero, ensuring that our delivery partners and volunteers are up to speed with all the necessary policies that keep things running smoothly. You'll be our go-to person, ready to tackle any minor concerns or issues that come our way.

Your knack for precision will shine through as you meticulously record information and data on young people, volunteers, or partners. It's all about ensuring that each step of their journey is accurately documented in our systems and aligns perfectly with the requirements of our funding contracts and is at the forefront of championing Equality, Diversity, and Inclusion. Your sheer enthusiasm and commitment will ignite some transformative action, sparking real change as we put those local plans into play and excel in achieving our EDI goals!

Do you have the creativity to facilitate best practice sharing, energise networking sessions, and throw sensational end-of-programme parties? Are you ready to step up and lead sessions with young people when the moment calls? Having a background in education or an understanding of the education system could be an advantage when joining some of our teams, it's like having an ace up your sleeve, whether you're familiar with the intricacies of the school year or you've walked in the shoes of a teacher.

If you are a strong communicator with sharp problem-solving skills and can transform ordinary moments into unforgettable events, you could be just the person we are looking for.

Expect the unexpected and embrace it. Come and be a part of our mission!

Overall Purpose

The Office Administrator will provide comprehensive administrative and secretarial support to ensure the smooth and efficient operation of the Foundation. This role is responsible for maintaining and developing administrative systems, both manual and digital, while supporting all core functions, including executive board, grant-making, fund development, and finance. Acting as the central support for the team, the role ensures internal processes run effectively by managing key administrative tasks and coordinating internal and external meetings. Through excellent organisation and attention to detail, the Office Administrator plays a vital role in keeping the foundation connected and running seamlessly.

Responsibilities

Provide administrative support to all staff of the foundation.

Manage the administration of information systems, including filing and database management.

Type and word-process documents and letters as required.

Undertake routine collation of information relating to the foundation’s services.

Office Coordination & Communication 

Serve as the first point of contact for incoming phone calls and emails, greeting and assisting visitors, and overseeing the handling of incoming and outgoing post and deliveries.

Contacting individuals and groups by telephone when clarification or further information is required.

Provide customer service support when necessary.

Administer and keep up to date the contacts database and formal records or organisations the foundation works with.

Enter details of applications and donors into CRM systems.

Maintain and develop communication with affiliated and other voluntary groups, including supporting networking events.

Operations & Supplies Management

General office administration, including the maintenance of equipment inventories, training records, PAT testing schedules, and room bookings.

Manage the ordering and stocking of stationery, equipment and other office supplies.

Marcomms Support

Assist in the preparation, production, and distribution of regular newsletters, including maintaining the mailing list database.

Assist in posting content on social media platforms.

Executive Board Assistance

Work with the CEO to prepare and manage quarterly Board meetings for Foundation, and as required, other partners (including JCT)

Prepare for meetings, including compiling and distributing board papers, managing meeting dates and availability, and ensuring logistical arrangements.

Take accurate minutes and provide general administrative support for Board level members, always ensuring strict confidentiality.

Regularly update and maintain Board requirements, including EDI data, references, annual Conflict of Interest declarations, DBS checks, and other governance related documentation including Foundation Training log and Policy changes.

Provide administrative support to the Chair of Trustees as required, ensuring they have the necessary documentation, scheduling support, and other assistance to fulfil their role effectively.

Events and PR

Assist with organising events to showcase the Foundation’s work, including functions for donors, potential donors, community and voluntary groups.

Representing BLCF

Work as an effective Ambassador for the Foundation always, including at events and external networking.

Engage with the UK Community Foundation peer network to ensure the best practice is shared from across the sector

Experience

Demonstrable experience of using online file managements systems (e.g. SharePoint) to manage data and information relating to an organisations core systems, policies and processes. 

Experience in working at Board or senior levels with supporting administration and issues in a confidential manner.

Experience of working under pressure while effectively collaborating across teams to achieve objectives.

Experience in administrative work, including managing tasks efficiently and supporting operational processes.

Some understanding of the wider voluntary and charity sector. (D)  

Skills & Abilities

Excellent computer and administration skills, with experience using Word, Canva (or comparable design tools), Excel, PowerPoint, and databases such as Salesforce.

Demonstrably highly organised, capable of juggling projects and tasks, delivering structured plans, and adapting quickly to changing circumstances.

A self-starter, able to act on own initiative, organise, plan, and prioritise workload to meet deadlines.

Demonstrable and excellent interpersonal skills, with the ability to work effectively within a small team and provide cross-functional support.

Ability to maintain strict confidentially and handle sensitive information with discretion and professionalism.

Good time keeping skills and effective time management skills, ensuring deadlines and commitments are met.

Ability to collate and access information to produce clear and concise reports. (D)

Demonstrable skills in minute taking at a Board, senior or Executive level.

Equality Issues

Able to articulate how diversity, equity, and inclusion (DEI) can be made integral to their work and service delivery of the Foundation.

Personal Attributes

Committed to high standards of customer care and the provision of high-quality services.

Highly motivated with enthusiasm and determination to contribute positively to the organisation. (D)

A creative person with strong initiative, bringing new ideas and solutions to improve processes. (D)

Strong commitment and understanding of the values of the Community Foundation. (D)

Education and Training

Work and personal relevant experience.

Certificates in relevant administrative courses and skills. (D)

Other Requirements

Able to work evenings and weekends as necessary.

Ability to access and work across all the county of Bedfordshire or other geographical areas as dictated by our funding streams, when necessary. To ensure we meet the business and operational requirements of the organisation.

Current driving license and access to a vehicle (D).

Job Purpose

This is an exciting time to be joining Barnsley CVS and the development of its volunteer offer, working closely with the Barnsley Refugee Advice Project to ensure best practice.

The main purpose of the role is to facilitate better integration of refugee’s, migrants, and asylum seekers into community life in Barnsley using the vehicle of volunteering as a means of supporting this.

You will be responsible for building a strong and trusted relationship with the refugee and asylum seeking community; ensuring potential volunteers are well supported to easily access volunteer roles in Barnsley and playing a significant role in community cohesion. You are likely to provide support through 1-1 support, small group sessions or carefully worded website adverts and information.  Alongside this, you will work closely with voluntary and community sector groups to help them develop appropriate opportunites, ensure good practice and create a network of trusted organisations.

You will need a passion for volunteering and inclusion, patience to work with vulnerable communities and the ability to communicate with a diverse range of people in both a written and spoken context.

Main duties

Individual support

· Providing direct support to individuals from Barnsley refugee, migrant and asylum-seeking community to find community-based volunteering roles

· To support the potential volunteer through the application process

· To support the potential volunteer through the recruitment and selection process

· To provide support to the volunteer during the settling in period

Support to organisations

· To work with organisations to ensure that volunteer policies and procedures are inclusive

· Work with organisations to provide high quality support to volunteers from the Barnsley refugee, migrant and asylum-seeking community

· Provide support and guidance in relation to obtaining DBS and equivalent checks where necessary

· Provide information, advice, training and assistance to organisations on the implementation, management and monitoring of volunteering activities

Collaboration

· The post-holder will be expected to work in collaboration with the Barnsley Refugee and Advice Partnership

· To attend the migrant drop-in and work in collaboration with the partners of the migrant network

· To work in collaboration with other Volunteer Coordinators both internally and externally through attendance at the Volunteer Coordinators / Managers meetings hosted by Barnsley CVS

· To attend workshops, group meetings, market places to help network and promote the volunteer services of Barnsley CVS

· To create reports reflecting the progress and learnings of the project to both report to the local authority and to assist in development

INTRODUCTION

St George’s Hospital Charity manages a portfolio of over 200 Special Purpose Funds (SPFs), with a total over £3.6m. These funds, comprising donor-gifted and community-fundraised income, are designated to support specific wards, departments, research areas, or staff and patient groups. Each SPF is overseen by designated Fund Advisors, comprising staff from St George’s University Hospitals NHS Foundation Trust (the Trust) and City, St George’s University of London, who hold delegated authority for expenditure approvals and funding applications. With over 350 Fund Advisors, effective stewardship is crucial.

We have developed a new organisational strategy focused on enhancing our impact through grant-making, and we are now in an exciting phase of implementation. The Grants Funds Manager will play a central role in delivering this strategy, specifically by implementing a more streamlined and impactful approach to working with Fund Advisors and managing our SPF portfolio. This role will be pivotal in facilitating the transition to a more efficient and effective model of SPF giving. The Grants Funds Manager will also be responsible for the day-to-day management of the SPF portfolio, stakeholder engagement, communications, marketing, and administration, requiring collaboration across the Charity, the Trust, and the University at all levels.

ABOUT ST GEORGE’S HOSPITAL CHARITY

St. George's Hospital Charity, an NHS charity, supports St George’s University Hospitals’ NHS Foundation Trust which via its St George’s Hospital in Tooting and Queen Mary’s Hospital in Roehampton, serves a large population across southwest London, extending support to tens of thousands of patients, staff, and community members. Our daily efforts significantly impact patients, their loved ones, and many dedicated healthcare professionals.

Presently, we contribute grants and generate funds of £2 million annually. With an ambitious goal, we aim to double both our yearly fundraising and grant allocations to reach £4 million within the coming years.

ABOUT THE ROLE

Purpose of the role

To support senior management, the board of trustees and the wider charity leadership team with the strategy implementation, the management and administration of the Charity’s SPFs. As a priority, in the next 12 months, this role is tasked to implement the SPF strategy which has been agreed by the Charity’s Board of Trustees. The strategy is to re-organise and restructure the shape of the SPF portfolio of funds to minimise administrative burden, maximise the charity’s flexibility in spending decisions and reflect the best possible structure of services in the hospital so that we can deliver our charitable purposes of advancing healthcare to maximum effect.

This is why we are looking for someone who has expertise in change management, stakeholder engagement and strategic communication who is able to understand Charity Commission guidance and apply it. These are the skills necessary to implement the SPF strategy.

The next stage of the strategy will require a very strong grasp of detail, strong and confident communication and organisational skills to ensure stakeholders understand planned changes, in order to secure their support for them.

Background to the role

This role was originally created to provide dedicated resource to optimise the efficiency of our SPF portfolio, and champion these SPFs both internally among the Charity’s staff and externally within the Trust and University.

This is a role which must operate at a micro and macro level, paying attention to the detail of management, administration and systems but also with the ability to think strategically and make recommendations to senior management and trustees. The successful candidate will be highly organised and outgoing and will be an excellent project manager, with lots of initiative and the ability to reach out to people to build strong relationships. 

You will be a key member of the Grants team and be managed by the Head of Grants, but you will also work closely with all charity teams given the nature of this all-encompassing role, including providing an important link between Grants and Fundraising because of the income raised into SPFs.

Are you passionate about building relationships, inspiring philanthropy, and making a lasting impact? Gloucester Cathedral is seeking a dynamic and ambitious Development Officer (Individual Giving) to join our dedicated Development Team.

This is a unique opportunity to play a key role in growing and managing the Cathedral’s individual giving income streams. Working closely with the Head of Development, you’ll implement and develop our regular giving and mid-level donor programmes, ensuring our supporters feel valued and engaged. You’ll also lead on donor stewardship, conduct prospect research, and play a pivotal role in managing our new CRM database.

Gloucester Cathedral is an iconic heritage site and a place of inspiration, faith, and community. Our ambitious fundraising campaigns, including In Tune: Music and Organ and The Cloister Project, aim to protect and enhance this extraordinary space for generations to come. Your work will directly contribute to preserving history while shaping the future.

We’re looking for highly personable individual who has experience in fundraising, marketing, or supporter engagement, and a track record of delivering excellent donor care. The successful candidate will have strong communication skills, a proactive and enthusiastic approach, and a willingness to work as part of a close-knit, supportive team.

This is a fantastic opportunity for a motivated and relationship-driven professional to take their next step in fundraising. If you’re ready to help shape the future of Gloucester Cathedral’s fundraising efforts, we’d love to hear from you!

Closing date is 9am on Monday 28th April 2025

Interview date in Gloucester 9th May 2025  

Please note that CVs are not accepted.

At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.

As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.

Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."

Key Responsibilities:

• Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
• Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
• Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
• Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
• Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
• Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.

 Experience and Skills:

• Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
• Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
• Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
• Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
• Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
• Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
• Computer Literacy: Proficient in using computer systems and software.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Registered Care Manager

Are you an experienced leader in residential care? 

Do you thrive in a compassionate, faith-driven environment? 

Ready to lead a dedicated team towards excellent care? Join us at Cumbria Emmaus House!

We’re searching for a proactive and dedicated Registered Care Manager to lead our committed care and hospitality team at Emmaus House, a warm and welcoming 26-bed Christian residential care home located in the scenic town of Whitehaven, Cumbria.

This role is more than just a job – it’s a calling. We seek a manager who aligns with our evangelical Christian ethos to continue our tradition of faith-led care for our residents. Find out more about how we care for our residents here: https://youtu.be/Po6md7pq7nI

As part of Pilgrims’ Friend Society, we are driven by a mission to serve and enrich the lives of older people through person-centred care within a nurturing Christian community.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

What You’ll Do: 

• Ensure high-quality care in line with our policies and Christian values;
• Lead and manage the care and hospitality teams ensuring they are well-trained and motivated;
• Oversee the development and implementation of care plans
• Responsible for the home’s budget, in conjunction with the Head Office Finance Team. This includes local purchasing etc within budget limits;
• Manage complaints from residents, relatives and staff in accordance with Society policy;
• Engage with local support groups to maximise voluntary help and spiritual support available;;
• Uphold the Christian ethos of the home through leadership and example. 

What You’ll Bring: 

• Management experience in a residential care home or similar setting; 
• Qualification in Health & Social Care (Level 3 or above); 
• Strong leadership and people management skills; 
• A passion for person-centred care and working with older people;
• Excellent organisational and communication abilities; 
• IT proficiency (Microsoft Word, Excel, and Outlook);
• Ability to manage workload and remain calm under pressure.

Hours:

Full-time, 40 hours per week, with occasional weekend, bank holiday, and on-call cover as required.

Why Join Us? 

• Salary: £47,000 to £50,000 per annum 
• 5 Weeks' paid holiday per year as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox – including an Employee assistance programme
• Care Friends referral 
• Long-standing service rewards
• Birthday rewards
• Life assurance scheme
• Pension scheme

Apply today to make a lasting impact on the lives of our residents in a role filled with purpose and fulfilment. Emmaus House is waiting for you! 

Please note: This role has an Occupational Requirement to be filled by an evangelical Christian under the provisions of the Equality Act (2010).

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are under-represented on our senior management team at present.

Are you ready to join The King's Trust and step into a vibrant role where you'll build meaningful connections and nurture relationships with our extraordinary external delivery partners and volunteers, all in the pursuit of connecting with the young hearts and minds we're devoted to supporting? If the answer is yes, read on!

Take the lead in welcoming, training, and expertly managing a group of delivery partners and volunteers. Your mission will be to ensure that our young people have an exceptional experience and achieve those positive outcomes that change lives. You will also be kept engaged as you’ll be required to travel within your local area to support the delivery of programmes as well as programme visits.

Assist and support our delivery partners and volunteers in bringing The Trust's programmes to life. They'll rely on you for access to training, resources, qualifications, and guidance in adhering to our top-notch quality standards. You’ll also be our compliance hero, ensuring that our delivery partners and volunteers are up to speed with all the necessary policies that keep things running smoothly. You'll be our go-to person, ready to tackle any minor concerns or issues that come our way.

Your knack for precision will shine through as you meticulously record information and data on young people, volunteers, or partners. It's all about ensuring that each step of their journey is accurately documented in our systems and aligns perfectly with the requirements of our funding contracts and is at the forefront of championing Equality, Diversity, and Inclusion. Your sheer enthusiasm and commitment will ignite some transformative action, sparking real change as we put those local plans into play and excel in achieving our EDI goals!

Do you have the creativity to facilitate best practice sharing, energise networking sessions, and throw sensational end-of-programme parties? Are you ready to step up and lead sessions with young people when the moment calls? Having a background in education or an understanding of the education system could be an advantage when joining some of our teams, it's like having an ace up your sleeve, whether you're familiar with the intricacies of the school year or you've walked in the shoes of a teacher.

If you are a strong communicator with sharp problem-solving skills and can transform ordinary moments into unforgettable events, you could be just the person we are looking for.

Expect the unexpected and embrace it. Come and be a part of our mission!

Join the Shakespeare Birthplace Trust as Grants & Trusts Manager and be part of our passionate and dynamic Development department. We are seeking a dedicated individual for a permanent role within our fast-paced, growing team.

In this role you will be responsible for securing income from grant-making trusts and foundations for a variety of exciting projects. Your efforts will directly contribute to the success and growth of the Shakespeare Birthplace Trust.

We are looking for a candidate with a genuine passion for fundraising and a track record of developing and writing successful funding applications to support revenue and capital projects. A positive, flexible attitude and the ability to collaborate effectively with colleagues across departments are also key qualities we value.

This is a pivotal moment for the Trust as we embark on an ambitious new vision to become a contemporary organisation with global reach and purpose, with Shakespeare at the heart of everything we do.

Applications close on Sunday 27 April 2025. First stage interviews will be held on Wednesday 7 May 2025.

To learn more and apply, visit our jobs website.

The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce. Join us and be a part of something truly special.