Head Of Hr Operations Jobs
About Future Frontiers
In the UK, family income is the strongest predictor of how well a young person will do at school and
the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a
society where equal access to education and career opportunities enables potential to overcome
poverty.
We support young people from disadvantaged backgrounds to realise their potential and work towards
secure and fulfilling employment. In partnership with schools, businesses and supporters, we deliver
an evidence-based programme of career coaching, opportunities and guidance for young people from
lower income households. This year, we are working with more than 3,000 young people in schools
across Greater London. You can find out more about our programme and impact so far in the Annual
Impact Report on our website.
The opportunity
This is an exciting opportunity to lead on finance, HR, IT, Data and operations for an ambitious social
mobility charity with an income of £1.5m and a team of 25 people committed to achieving lasting
impact for young people.
As a member of the charity’s four-person Senior Leadership Team, you will report to the CEO and be
responsible for implementing the charity strategy (with accountability for Operations projects),
financial reporting to the Board of Trustees, and championing organisational collaboration, values and
EDI.
As Director of the Operations Department, you will take on a small team - managing an Operations
Officer - to deliver and proactively develop the policies, processes and systems to equip our team to
thrive, and to build the charity’s reputation as a reliable, impactful partner.
This is a great time to join as we refresh the charity’s strategy and operating model, and innovate our
provision to increase our reach and impact.
About the Operations department
You will lead the Operations department, with responsibility for all finance, HR, recruitment, IT, legal
and operations. The team is currently comprised of:
● An Operations Officer who manages our bookkeeping and day to day finance, staff safeguarding,
staff tech, our office, recruitment, inductions and general operations.
You will also liaise with external parties who offer expert support across HR, IT and accountancy as
required.
Your responsibilities
You will be a senior leader at the organisation, proactively supporting your colleagues and
empowering them to be their best. You will be responsible for several areas of the charity.
Leadership and Strategy
● Deliver our Operations KPIs as part of our strategy; as well as being jointly responsible for
the successful implementation of the full strategy.
● Lead and shape the Operations department, making sure it’s fit for purpose and maximising
resources.
● Work collaboratively with other departments to maximise the success of the charity.
● Champion our values and proactively work to embed them into our culture.
● Oversee the EDI working group and proactively champion EDI across the charity.
● Work closely with the CEO, Chair of Trustees and Chair of Finance Committee to ensure sound
charity governance and risk management.
Finance
● Set and manage our annual budgets (circa £1.5m), supporting heads of departments in
the process
● Report monthly and quarterly on our finances, tracking our income, expenditure and
reserves, and liaising with the board of trustees.
● Oversee our bookkeeping and payroll; input journals as needed and closely monitor
cashflow.
● Manage the end of year accounts and audit process, liaising with the external auditors.
● Lead on organisation, reporting and presenting at Trustee Finance Committee and
relevant agenda items for Trustee Board meetings
Operations, IT and Data
● Manage our office space and future office needs;
● Manage the technology and data strategy, keeping staff tech secure and up to date, and
acting as key liaison with third parties
● Be responsible for upholding our data privacy obligations. Work in partnership with
senior data roles internally to manage GDPR obligations, data security and use of data
for internal and external reporting
● Ensure we meet all statutory and legal requirements with HMRC, CC, ICO etc.
● Oversee the efficient usage of our database, systems and key platforms (including Salesforce,
Xero, website) ensuring we are collecting and analysing relevant data in line with our goals to
grow income and impact, ensuring proportionate resourcing and training
● Leadership of ad hoc Operations and intra-departmental projects as required
People Management
● Oversee the recruitment of new staff, coordinating the process and supporting heads of
departments.
● Oversee the staff journey including inductions, staff surveys, annual reviews, and exits.
● Oversee annual staff development and training needs, including managing our twice yearly
offsites and regular full team days.
● Oversee and support the wellbeing of our team; both directly and through the Wellbeing
working group.
● Maintain our policies and staff handbook, researching and writing/updating policies as
required.
● Support managers with HR queries and issues, liaising with external third party experts as
required.
About you
It’s likely that the successful candidate could come from a range of backgrounds, however you should
be comfortable with challenges presented by the areas below. You might have experience in some
areas and are looking to grow in others.
Your experience
● Managing finances (essential): You have been responsible for budgets, reporting against
budgets and forecasting; you are comfortable with managing the cashflow and accounts of a
small organisation / charity. Knowledge of charity SORP would be helpful.Proficient in Excel
and finance systems (eg Xero) and comfortable with database management.
● Improving processes: You have improved processes, making them more effective and robust,
researched and adopted technology and persuaded / trained people to adopt a new approach.
● Supporting people: You have developed people-related initiatives to improve the working
environment and know what it takes to empower people to be their best.
Your skills and competencies
● Leadership skills: You can inspire and guide people around you to operate effectively and in a
way that champions the needs of the charity and our young people. You are confident
managing a team.
● Problem-Solving: You can identify potential challenges or areas for improvement and act
confidently to resolve them, even if that means independently learning something new.
● Highly organised and process-driven: You can manage multiple projects and workstreams
effectively and independently, working with others to reach a goal.
● Building relationships: You can build effective, trusting relationships with your team,
colleagues, and external stakeholders, and can communicate effectively with people at all
levels.
● Flexible and supportive: You can demonstrate your ability to work in a small, fast-paced,
evolving team, maintaining the happiness of people through change.
Benefits
● 27 days annual leave (inclusive of 3 day Christmas closure) + bank holidays, increasing with
service
● Employee Assistance Programme, including free counselling
● Flexible working with early 4pm finish on Fridays
● Additional parental leave pay and additional childcare leave for child’s first 2
years
Equal Opportunities, Diversity and Inclusion
Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it
underpin our mission and we treat all employees, volunteers, clients and students as individuals. We
believe in having an open and inclusive culture that champions diversity in all its forms, including
disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background,
and religion.
We encourage everyone to apply for our roles. We are particularly interested to hear from candidates
who have lived experiences relatable to our young people.
How to apply
To apply, please fill our our application form by answering these questions and attaching your CV.
1. Tell us why you want to work at Future Frontiers and in this role. What is it about us and
the job that excites you? (Max. 1,000 characters)
2. We are looking for someone with experience in finance, processes and people, as given
above in the ‘about you’ section of this JD. Please tell us about your relevant
experience in these three areas. (Max. 1,500 characters)
3. Tell us about a time when you have implemented a significant change to a product,
process or internal way of working; what change did you make and why; how did you
influence others to adopt or support the change; what was the result? (Max. 1,500
characters)
● Deadline:13 March 2025, 9am. Applications will be assessed on an ongoing basis, so we
encourage applicants to apply ahead of the deadline where possible in order to maximise notice
for interviews.
● Initial interviews will be held virtually on Monday 17th and Tuesday 18th March
● Final, in-person interviews are expected to be held at our office on Tuesday 25th March 2025
The successful candidate will be required to undergo safer recruitment checks including a DBS check
and reference checks.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking an experienced Head of Operations and Finance to oversee our systems and procedures and ensure good operating practice and overall organisational health.The Head of Operations and Finance role would suit someone with a background in operations, finance, HR, governance and processes.
Our organisation and purpose
New Local is a think tank and network working to transform public services and unlock community power.
We publish research, lead peer learning within our network of 50-plus local authorities, influence government and work directly with public sector organisations. We support local practice and make connections with national policy, catalysing innovation and new ways of working in the context of rising demand, constrained funding and declining trust.
At the heart of our work is ‘community power’ - the principle that communities themselves have strong insights into their own circumstances and should be able to participate in shaping the places they live in and the services they use. We believe that active, empowered communities should be at the heart of a wider shift towards place-based public services and a system focused on prevention, which can lead to better outcomes and a more sustainable system for all.
The role
We are seeking a Head of Operations and Finance, which is an essential role to ensure we have the organisational foundations in place to support our wide-ranging activity and projects. This is an exciting opportunity to work at the heart of a dynamic organisation with big ambitions and to support our team to thrive.
The Head of Operations and Finance role will oversee our systems and procedures to ensure good operating practice and overall organisational health. The postholder will report to the Chief Executive.
Your job will include:
- Operational management: ensuring effective systems, administration and procedures are in place to enable the smooth day-to-day running of the organisation.
- Financial management: implementing robust financial systems and playing a key role in managing budgets, forecasting and reporting.
- HR, organisational policies and recruitment: consulting with external professionals to ensure comprehensive processes are in place and compliant to support our activities.
- Governance management: working closely with the Chair and CEO to ensure good board practice.
- Strategic leadership: actively contributing to shaping the strategic direction of the organisation.
- Business development: working collaboratively with and supporting the team to further our commercial practice.
- And more... As part of a small, friendly and informal organisation you'll have the opportunity to participate in other activities and support the wider development and delivery of New Local’s vision and strategy.
Location: New Local operates a highly flexible approach to work location and welcomes applications from across the UK.
Our ideal candidate will be:
- A warm connector, someone who is able to build strong, supportive relationships with individuals and teams inside and outside the organisation.
- An excellent communicator, who can bring people together around a topic – verbally and in writing about the work they are delivering, and the tasks they are undertaking.
- A keen planner, whose strategic understanding, project management skills and attention-to-detail are able to keep projects timely and impactful.
- Entrepreneurial, someone who likes new opportunities and is comfortable supporting business development.
- Someone who is able to prioritise, who is comfortable working across a variety of projects and to different deadlines.
- Driven by achieving positive change, both in terms of improving our own work and achieving New Local’s broader societal goals.
- A collaborative and supportive colleague, able to work in a highly creative environment that encourages excellence from all members of the team.
The organisation
New Local currently has a team of 15 staff. New Local operates a ‘work anywhere’ policy but provides office space in London for those who require it.
We make every effort to live up to our four core values of being purposeful (i.e. focused on community power), adventurous, supportive towards colleagues and partners, and delivering excellence.
We offer a variety of benefits listed in the job description and a minimum of 27 days’ holiday a year and ten days holiday over Christmas/New Year.
For further details of the role and benefits on offer, please refer to the attachments. Full information about the role including the Head of Operations & Finance Job Description and Person Specification can also be found on the jobs page of the New Local website.
#operations_management #financial_management #governance #HR #finance&operations #operations&finance
Non Charity Employer
11 - 20
An independent think tank and network, with a mission to transform public services and unlock community power.
The client requests no contact from agencies or media sales.
Thank you!
The British Heart Foundation (BHF) is on the lookout for a dynamic Head of People Operations. This exciting role offers a chance to make a substantial impact across the organisation and its valued employees.
About the role
As the Head of People Operations, you'll be at the helm of daily HR advice, employee relations, people operations, policy development, and processes to ensure a seamless employee experience.
Your collaboration with other HR teams like Payroll, Benefits, Recruitment, and People Technology will create a unified and user-friendly experience for all employees.
Key responsibilities include:
- Leading a talented, high performing team
- Setting the People Operations strategy, ensuring it is aligned with the overall BHF and People strategy, and ensure it follows best practices and legal compliance.
- Being accountable for the thoughtful delivery of the HR service delivery model, ensuring escalation and resolution within the agreed service level agreements.
- Driving change initiatives and programmes to support employees and managers across the employee lifecycle.
- Enhancing the employee experience with strategic decisions rooted in best practices and data analysis.
About you
We're seeking a visionary leader with extensive HR experience to join the People & OD directorate in this pivotal role. You'll have knowledge and experience of employment and contract law.
To thrive in this role, candidates should bring:
- An in-depth knowledge of employment law and case management expertise.
- Mastery in employee relations, people operations, and policy experience both strategically and tactically.
- Proven experience managing complex employee relations cases, including those escalating to employment tribunals.
- Exceptional communication skills, demonstrating the ability to articulate complex information clearly and effectively.
- Robust resilience and a positive attitude to navigate challenging situations.
- Proficiency in mentoring, coaching, and developing multiple teams to reach their full potential.
Working arrangements
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
The interview process will take place after the role has closed. Further details will be shared with successful candidates.
Registered Charity
More than 1000
Our vision is a world free from the fear of heart and circulatory diseases.
Thank you!
Fixed-term contract to April 2026 (maternity cover)
Hybrid working, with one day per week at our London office
This is an exciting time for the WI, as we are planning the next stages of our strategy and building on our strategic vision to be bold and inspiring, growing and relevant, flexible and inclusive. We are proud to say that we continue to be the largest and most influential UK-based women’s organisation, with over 180,000 members. Our campaigns push for change on the issues that matter to women and their communities, and we have been a powerful voice throughout our 108 year history on issues from equal pay for women to protecting the environment from pollution. Today we continue to support and empower women to campaign to tackle climate change, to raise awareness of mental health, ADHD and Autism and to end violence against women. The WI has a track record of achieving real change on a huge range of issues, and this record of action shows that we are as relevant today as we were in 1915 when we began.
As a staff team, our strength is in trusting and engaging each other. We champion flexibility and inclusion, having implemented a bold hybrid model that supports a good work life balance and wellbeing, whilst at the same time allows the charity to flourish and do our best for our members.
About the Lead HR Officer role
In this generalist role, you will focus on the recruitment and retention of talented staff by helping to foster a positive, inclusive and empowering working environment that shapes our organisational culture. You will play an integral part in shaping policies, championing best practice, managing employee relations and leading mental health and wellbeing initiatives.
As Lead HR Officer you will have both a strategic and operational focus, from incorporating EDI into our practices to providing specialist support and expertise in areas such as recruitment, performance management and employee relations. This role is also responsible for the line management of the HR Coordinator, and you will at times deputise for the Director of People and Culture at HR Group and Board of Trustee meetings.
About you
Qualified to CIPD level 5 and experienced in busy HR environments, you should be adept at providing advice and support, skilled in reviewing and developing policy, and familiar with leading wellbeing activities and other HR projects to successful conclusions.
Exposure to HR systems and databases such as NaturalHR and external resources including HR-inform would be beneficial, as would knowledge of payroll management, experience of standing in for more senior managers and a Mental Health First aid qualification. You should be passionate about the WI’s mission to transform women’s lives as well as a true ambassador for diversity, with outstanding problem-solving skills and a confident yet sensitive approach to delivering change.
How to apply
For further information about this role, please download the recruitment pack which includes the job description and person specification.
To apply, please submit your current CV with a covering letter clearly explaining why you would be suitable for the role.
Closing date: 2 March 2025
First and second-round interviews: w/c 10 March 2025
No other media or agencies, please.
The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.
Thank you!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Head of HR
Post no: 624
Reporting to: CEO
Office base: HQ, Flitwick
Contract type: Permanent
Salary: £46,000 per annum
Hours: 37.0 hours per week, Monday to Friday
About the Role
This new role will be responsible for overseeing all aspects of HR within Mind BLMK. The role will join the CEO and Head of Finance and Head of Operations as part of the Executive team. We require a strategic thinker who can align HR practices with our objectives, foster a positive culture, drive talent management and foster employee development.
Mind BLMK has a workforce of around 90 people and a small infrastructure to support us to deliver our valuable services to the community. The Head of HR will be hands on and supported by a HR assistant but will also work closely with other departments to ensure development and implementation of policies and programs that support Mind BLMKs goals.
About You
The successful candidate will have significant experience in managing talent acquisition, employee development, compensation and benefits and employee relations, Minimum 2 years’ experience of strategic and hands on HR leadership and experience of securing engagement from staff, managers and department heads.
Key Duties
- Develop and implement HR strategies, processes and services aligned with our overall strategy and vision
- Lead the HR function and team
- Be a pro-active member of the Executive team
- Monitor, update, and advise staff and managers on HR policies and procedures, ensuring that they are adhered to and effectively communicated across the organisation.
- Manage the production of relevant and timely information for managers and the Board of Trustees to include but not be limited to KPIs, timetables for appraisals, probation reviews, sickness management and equality and diversity statistics.
- To be the lead from the Executive team on the Workforce board sub-committee each quarter
- Ensure the monthly payroll process is completed
- Oversee
- recruitment, selection, onboarding and retention of staff and volunteers. Review the methods used for recruitment to ensure they are relevant and effective.
- annual staff appraisal and staff survey processes.
- review, and consult re the provision of wellbeing support for staff.
- implementation and delivery of the learning and development plan to ensure that the workforce delivers service excellence, that the training is fit for purpose and meets the training needs of the organisation.
- provision of professional, timely and accurate HR advice to managers on employee relations, performance management, and disciplinary cases and lead in more complex employee performance or disciplinary matters.
- Keep up to date with developments in employment related legislation for staff, freelancers and HR practices and contribute to own, teams and managers learning through effective communication and sharing of information.
- Maintain an effective workforce for HR department at HQ in line with Mind BLMK’s HR policies, procedures, and guidance (recruitment, line management, workload planning, support, and development of the HR staff).
Entitlements/benefits:
- 25 days Annual Leave plus Bank Holidays
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on 24th February 2025
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Thank you!
We are seeking a dedicated and experienced Interim HR Operations Manager to join a non-profit organisation based in South London. In this role you will lead on the delivery of all HR Operational activities including administration of end-to-end payroll, compensation, benefits, reward, HRIS (iTrent) and reporting to ensure the smooth operation of HR processes.
As our HR Operations Manager you will be responsible for the annual benefit renewals and day to day supplier management of the benefit providers and administration of reward and recognition, whilst managing the flexible benefit programme, the annual cyclical benefit enrolment and maintaining supplier relationships and contracts. You will be our lead on negotiations on benefits, both resolving escalated benefit-related queries, and working with the flexible benefits provider to address monthly operational matters. Your role will have oversight of completing new starter administration for the Company Pension Schemes (DB and DC) and pension arrangements and you will lead key annual reward events, such as the annual salary and bonus review, annual refresh of benefits platform, total reward statements, and Pension and Tax Events.
This role also has responsibility for management of the data on the HRIS (iTrent), maintaining accurate employee records and data, annual audits are complied with and supporting the HR Systems Specialist with payroll and ad-hoc reporting. You will be accountable for ensuring the end-to-end payroll process is efficient and effective, meeting all payroll deadlines. You will oversee the team in performing all payroll year-end activity requirements and be responsible for the final reviews of data, compiling the final set of reports for Head of HR authorisation.
Collaboration with the HR Systems Specialist is essential to ensure the effectiveness and efficiency of the HRIS and management of data, maintaining accurate employee records. You will also assist the Head of HR and Head of Data on HRIS improvement projects, identifying opportunities to enhance service delivery through process enhancements and leveraging HR technology.
Thank you!
Cardiff Students’ Union is looking for a forward-thinking and experienced leader to head our newly merged People and Governance team. This pivotal role requires a strategic mindset, a passion for supporting people, and a commitment to ensuring excellence in governance.
As the Head of People and Governance, you will lead a dynamic team that provides professional HR services and robust governance support to over 100 career staff, 600 student staff, and our trustees. You’ll have the opportunity to shape the future of our people and governance functions, streamline processes, and drive cultural and operational improvements.
This is an exciting opportunity to take on a leadership role in a progressive organisation, championing a people-focused approach while safeguarding governance excellence. If you’re ready to make a meaningful impact, apply today!
Reporting to the Deputy CEO, the Head of People and Governance will oversee the strategic and operational delivery of HR and governance services across the organisation.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
The client requests no contact from agencies or media sales.
Thank you!
Oversee Vista’s financial health, operational efficiency, and HR management, ensuring we meet our ambitious goals.
Key Responsibilities:
· Strategic Leadership: Implement strategic plans and budgets, support the CEO and Board, drive cost-effectiveness, and lead team development.
· Financial Management: Develop and manage budgets, ensure compliance, provide financial guidance, and oversee audits.
· HR Management: Lead HR strategy, ensure legal compliance, manage performance, and foster a positive culture.
· Operations Management: Ensure efficient operations, manage IT systems, develop policies, and lead risk management.
Person Specification:
Education:
· Degree in finance, accounting, business, or related field.
· Qualified Accountant (ACA, CPA, ACCA, CIMA) or qualified by experience (AAT).
Experience:
· 3+ years in charity finance, operations, and HR.
· Experience in co-developing budgets, financial planning, and reporting for sound decision making.
· Experience with audits and compliance (charity commission)
· Strategic HR experience – able to drive a high performance, high support culture
Skills:
· Excellent communication skills – able to translate complex information to lay audience’s
· Collaborative, supportive and able to effectively manage competing priorities
Why Join Us?
· Flexible Working: Hybrid options for work-life balance.
· Professional Growth: Training and career development opportunities.
· Health & Wellbeing: Access to an EAP programme
· Pension Scheme: Competitive contributions.
· Generous Leave: Annual leave plus public holidays.
· Supportive Culture: Collaborative and inclusive environment driven by the needs of people affected by sight loss.
Passionate about making a difference? Apply now to join our team.
· Deadline for applications 9am Monday 24th February
· Please include a CV and covering note including your reasons for applying.
· First interviews will be held online w/c 3rd March 2025.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for an individual to undertake the role of Head of Operations at MASH for a 12-month period. This is an exciting and varied role and would provide an excellent opportunity for the post-holder to develop skills and experience in a senior leadership position. MASH is a £1.5 million organisation with a 30 strong staff and 70 strong volunteer team. It is a busy city-centre based charity working with women who sex work to help keep them safe and more empowered to make decisions about their lives.
This senior role will lead on MASH’s business development and business support functions, including:
- Income Generation
- Finance
- HR & Administration
- Performance & Impact
- Volunteers
- Communications
- Service User Involvement
- Training
The post-holder will be responsible for securing the funds needed for MASH to deliver its strategic priorities and ensuring the organisation’s internal support functions are working as effectively as possible.
We’re looking for an experienced income generator who also has experience of wider leadership on business support functions such as finance and HR. We’re looking for an all-rounder who wants to develop their skills within a small but ambitious team.
The post-holder will work with other members of the MASH team to ultimately support women who sex work to improve their health and wellbeing, and to ensure greater awareness within external organisations. This role is suited to a motivated and target driven individual with strong financial literacy skills.
The client requests no contact from agencies or media sales.
Thank you!
Head of Operations and People
Are you a dynamic and organised leader, ready to inspire and support a dedicated team of staff and volunteers?
This is an exciting opportunity to take on a senior leadership role, where no two days are ever the same! We’re looking for someone who can juggle multiple roles, tackle new challenges daily, and make a real impact on the lives of young people and the community.
If you’re excited about using your professional experience to make a difference to young people, this could be the perfect role for you!
As an equal opportunities employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
Position: Head of Operations and People
Location: Crewe/hybrid (office working days in Warrington approx. 3 days a week during construction of the Youth Zone, after opening full time hours in Crewe)
Salary: £35,000 to £40,000 (dependent upon experience)
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.
Closing Date: 28th February at 12pm noon
Interviews: First stage: 11th/12th March, Second stage: Afternoon and evening 20th March
About the Role
The Head of Operations & People role is a key position. As part of the Senior Management team, you’ll lead and manage the back-office functions, ensuring the best possible service is delivered to the thousands of young people.
In this role, you’ll also serve as the secretariat for the Board of Trustees and oversee monthly payroll administration.
Key duties include:
• Oversee full recruitment and onboarding, ensuring compliance with safer recruitment practices.
• Manage HR processes, including investigations, leave, and absence management.
• Ensure compliance with employment, safeguarding, and health & safety regulations.
• Maintain and update policies, procedures, and employee records in line with legislation.
• Oversee financial processes, including payroll data and invoicing, with administrative support.
• Manage administrative systems, reporting, and staff training on system use.
• Provide leadership through line management, staff development, and participation in strategic planning.
About You
We’re looking for an experienced and professional operational manager with HR experience, who is passionate about making a positive difference in young people’s lives and thrives in a fast-paced, varied environment.
You will also need experience of:
• Office administration and management functions
• Basic accounts work and/or payroll
• Managing IT Systems and Data management
• Customer service (within an office / charity environment)
• Onboarding and training team members to use systems and follow standard operating procedures
• Leading or managing a small team, with the ability to motivate and inspire
• Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders- at all levels and from all sectors
To apply, you will be asked to submit a CV and supporting statement via the company website.
About the Organisation
This is a brand-new locally run youth charity in Crewe. It is set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Crewe, it will be an inspiring place for young people aged 8 – 19, and up to 25 for those with additional needs, to enjoy their leisure time. The building is due to be completed in 2025.
The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this. Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.
The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.
Other roles you may have experience of could include Head of HR, HR Manager, Head of Operations and HR, People Director, Operations Director, Director of People and Operations, Operations & HR Director, Head of People and Business Operations, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Finance and Internal Operations | up to £62,000 + benefits
Permanent | Croydon – Hybrid Working
A truly inspiring place to work, Young Roots partners with young refugees and asylum seekers aged 11-25 (mostly alone in the UK without their families) to improve their wellbeing and fulfil their potential. With a dedicated team providing life-changing services including intense one-to-one casework, English language mentoring, and access to specialist therapeutic and legal advice, Young Roots are proudly celebrating their 20th anniversary.
Using their years of frontline work and deep understanding of the challenges faced by young refugees and asylum seekers, Young Roots are now focusing on campaigning and influencing policy to bring about positive change. The Head of Finance and Operations will support significant growth and associated transformation of their Finance and Operations to underpin their ability to provide these vital services to support young refugee’s increasingly complex needs.
Reporting to the CEO and leading a team of 5, the Head of Finance and Internal Operations is a critical leadership role providing advice and analysis to the Board and its Committees. This role will drive the vision and direction of Young Roots as a member of the Senior Leadership Team and will have a focus on Finance, with an oversight of HR, IT and Facilities. This role offers a rare opportunity to contribute at a big-picture strategic level, whilst maintaining the ability to manage their finances in a hands-on way for a genuinely amazing charity.
Key Responsibilities:
- Leadership: As part of the Senior Leadership Team, support the CEO to develop, implement, and drive the vision and strategy for Young Roots; Develop and lead a first-class Finance and Operations Team; Support the SLT in its decision-making by providing expert analysis across finance, governance, HR, IT, risk, and facilities perspectives.
- Finance & Planning: Provide robust financial governance and long-term financial planning; Lead financial reporting, production of management accounts, budgeting, reforecasting, and cashflow monitoring; Partner with Head of Fundraising and the SLT to ensure income generation and fundraising strategy is fit-for-purpose; Ensure statutory responsibilities are delivered in compliance to charity SORP; Lead the audit process; Ensure finance systems and controls are fit-for-purpose; Manage all contracts, ensuring services and bids are valued robustly and reflect ROI; Manage payroll; Ensure funding partners receive insightful financial reporting.
- HR: With the CEO and HR Manager, develop and implement a DEI and Wellbeing strategy; Ensure HR policies and procedures are fit-for-purpose, including ER, recruitment, and H&S.
- IT: With IT Consultant, develop and lead the implementation of IT and Digital Transformation strategy; Ensure database and day-to-day IT support is in place; Act as Data Officer.
- Premises: Oversee facilities function; Lead on lease and building issues; Support CEO, SLT, and Trustees with premises options and represent Young Roots with landlord and agent; Ensure all facilities including IT, office space, and utilities are fit-for-purpose and compliant.
What you’ll offer us:
- Qualified Accountant. Track-record of providing financial information, annual reports & accounts to Senior Leaders, Board and Trustees within the charity sector
- Hands-on and strategic. Ability to think strategically about the future director of the charity and translate that vision into a financial strategy and operational plans and changes. Ability to communicating effectively to Trustees and operations staff
- Ambition. Young Roots are open to someone stepping into their first SLT role.
- Leadership. Ability to contribute to a values-based and ambitious culture and experience motivating, and empowering staff
- Charity Expert. Strong knowledge of SORP, and expertise in restricted fund accounting.
- Audit leadership
- Desire to oversee HR, Facilities, and IT functions.
- First-class collaboration, time-management, and communication skills, with the ability to work autonomously with strategic guidance from the CEO
- Ability to visit the King's Cross and Brent offices / activities on a monthly basis and a monthly all-staff away day in central London.
- Ability to attend Saturday morning Board meetings 6 times per year.
What we’ll offer you:
- 25 days annual leave (rising to 28 with length of service) + bank holidays, and closure days over Christmas and New Year
- Hybrid and flexible working
- 5% employer pension contribution
- Sabbatical, enhanced maternity leave, special leave, and sickness policies
- Range of generous policies to support wellbeing and promote DEI.
Application Process:
- Although the closing date is Monday 3rd March, CVs will be reviewed on an ongoing basis so early applications are encouraged.
- Young Roots interviews are planned to commence from Monday 17th March.
- Pro-Recruitment group are acting on a retained basis for this role, and Young Roots kindly request all enquires, and contact, is via Pro-Recruitment. Any third-party enquiries will be forwarded to Pro Recruitment.
Registered Charity
21 - 50
To work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
The Head of Finance and Operations (HFO) will play a pivotal role as a key member of LinkAble’s Senior Management Team, working closely with the CEO and the Head of Services and Quality. The HFO will lead the finance function, providing strategic insight, producing accurate financial reports, and pricing new contracts and tenders. This role is supported by a Finance Assistant and involves line management of the Recruitment and Retention Manager. Additionally, the HFO will oversee external HR and IT advisors to ensure the organisation operates efficiently and effectively.
Finance
- Provide strategic financial leadership, ensuring robust oversight of all financial operations.
- Produce timely, detailed, and accurate monthly management accounts for the CEO and Finance Committee.
- Collaborate with colleagues to develop and maintain the Annual Budget, financial forecasts and projections.
- Manage and support a part-time Finance Assistant, while also recruiting and overseeing volunteers or finance trainees to assist with financial transactions.
- Administer payroll in collaboration with LinkAble’s outsourced payroll provider.
- Ensure compliance with financial regulations, including charity SORP, and uphold best practices in financial management.
- Maintain appropriate financial reserves in alignment with LinkAble’s reserves policy.
- Work closely with the Head of Services and Quality to maximise net income from the Surrey County Council contract.
- Manage the audit compliance and oversee the year-end audit process, ensuring timely and accurate provision of information to external auditors.
- Complete and submit statutory financial returns to regulatory bodies, including the Charity Commission, Companies House, Ofsted, and Local Authority Commissioners.
- Support bid and tender preparations by effectively presenting direct and indirect costs to funders, ensuring full cost recovery principles are applied.
People
- Ensure all HR policies and procedures are current, compliant, and aligned with best practices.
- Promote equality, diversity, and inclusion across all Recruitment and HR processes, ensuring hiring managers are well-trained in EDI and safer recruitment practices.
- Oversee the annual staff survey process, track outcomes, and monitor the implementation of action plans on a quarterly basis.
- Foster a positive and inclusive workplace culture, promoting teamwork, staff well-being, and professional development.
- Oversee training and development programs, ensuring all mandatory and specialist training is completed on schedule.
Governance and IT
· Play a leading role in the Digital Transformation Project, embedding new systems within finance and recruitment.
· Maintain and regularly review the charity’s Risk Register, proactively managing organisational risks with the Property, Risk and Compliance Committee.
· Lead on GDPR compliance, ensuring high standards of data protection, information governance, and confidentiality.
· Develop and monitor key performance indicators (KPIs) to assess organisational performance, providing insights and recommendations to the CEO and the Board.
· Oversee the collection, analysis, and reporting of management information, ensuring Trustees and the Senior Management Team have a clear and accurate view of organisational performance.
· Be a proactive and effective communicator, fostering collaboration across teams and demonstrating flexibility and innovation in problem-solving.
Thank you!
About Impetus
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.
We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.
At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.
We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
About the team
This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.
The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, the Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.
About this role
This is an exciting opportunity for an HR Officer with an interest in the charity sector to develop their career and play a key role in supporting and developing Impetus’ HR function.
The HR Officer is a new role which will work closely with the HR and Learning Manager to provide a high quality, compliant and responsive HR service. A key focus will be to support colleagues, promote a positive organisational culture and make Impetus a great place to work.
As well as being responsible for the smooth running and management of day-to-day HR operations and administration, you will collaborate with employees across the organisation and support them with planning and managing HR activities throughout the employee lifecycle (recruitment and selection, performance management, learning and development etc.). Additionally, you will have the opportunity to support the HR and Learning Manager with the development and implementation of HR initiatives and projects aligned with organisational needs and priorities. This will include maximising the effectiveness of our HR system and contributing to key organisational projects on Equality, Diversity and Inclusion (EDI) and competency frameworks.
We are looking for an enthusiastic HR professional with experience of working in an HR Administrator/Assistant/Officer role and a good understanding of HR best practice, employment law and compliance. You will be able to demonstrate an interest in Impetus’ work and commitment to EDI, alongside excellent communication and people skills, strong organisational and IT skills and a high level of attention to detail.
This is an exciting time to join our growing organisation and help us to achieve our mission of improving the lives of children from disadvantaged backgrounds.
Key responsibilities
Recruitment and Selection
- Support recruitment campaigns, including working with hiring managers to draft job descriptions, create and post advertisements, managing candidate communications and liaise with recruitment agencies where required.
- Oversee the planning and administration of recruitment processes, including devising timelines, coordinating and arranging interviews, facilitating selection assessments, managing candidate records.
- Participate in selection processes where required including shortlisting and interviews, providing appropriate advice and guidance to recruiting managers.
- Conduct pre-employment checks, including right-to-work verifications and references.
- Maintain accurate recruitment and equal opportunities monitoring data.
HR Administration and Support
- Maintain and update the HR system (PeopleHR) and other HR records, ensuring employee records are accurate and compliant with GDPR.
- Support with the onboarding of new employees; preparing and issuing employment offers and contracts ensuring compliance with employment law and organisational policies, gathering new starter documentation, setting up on the HR system (PeopleHR) and overseeing induction planning and activities.
- Support with the offboarding of leavers including calculating final annual leave entitlements, updating HR and payroll records and issuing leaving letters.
- Support with the processing of contractual and other changes, ensuring that systems and records are accurately updated, and relevant letters are issued (change in working hours, contract extensions, salary updates, absence management etc.) Support the monthly payroll process by preparing and checking accurate HR data for submission.
- Support the administration of the organisation’s pension scheme, ensuring records are accurate and compliant with Pension Regulations liaising with the HR and Learning Manager, pension and payroll providers as needed.
- Ensure accurate and timely submission of statutory reports, and other national reporting requirements.
- Support with the administration of Impetus benefits, liaising with providers, updating information, communicating with staff
- Ensure all HR documentation, including contracts and policies, is up-to-date and accessible.
Employee Relations and Engagement
- Be the first point of contact for HR queries, escalating more complex queries to the HR and Learning Manager.
- Respond to employee queries in line with Impetus policies and procedures and employment legislation.
- Support the HR and Learning Manager with effective internal HR communications through updating and maintaining content on our PeopleHR system and providing regular updates through internal staff forums such as newsletters, staff meetings.
- Coordinate the quarterly and annual staff survey, ensuring timely distribution and response tracking.
- Analyse survey results and prepare reports to identify trends and areas for improvement.
- Work with the HR and Learning Manager to develop and implement action plans based on survey findings.
- Promote, support and input to the planning on staff engagement initiatives that align with Impetus’ values and priorities (town hall, away days and events).
Performance Management and Learning and Development Support
- Support the HR and Learning management with the administration of Impetus’ performance management processes, including monitoring employee probation periods, facilitating the annual appraisal processes, collating reviews, maintaining records and communicating with managers regarding upcoming reviews.
- Assist in coordinating learning and development activities, including booking training sessions, maintaining training records, providing logistical support for in-house training sessions and workshops.
- Support the HR and Learning Manager in implementing the organisational learning plan.
- Monitor and evaluate training effectiveness through feedback and reporting.
HR project and initiatives
- Support the HR and Learning Manager with the administration and delivery of specific HR projects and initiatives when required:
-
o HR System improvements
o Equality, diversity and inclusion
o Pay/Reward/Competencies
o Policy and procedure reviews
-
This is a new role with the opportunity to work closely with the HR and Learning Manager to develop and contribute to projects/work aligned with organisational needs and priorities.
Person specification
Essential skills and experience
- Previous experience in an HR administration or officer role, with knowledge of core HR practices and processes such as recruitment and employee records management.
- Knowledge and understanding of HR best practice, employment law and compliance requirements, including GDPR.
- Strong organisational skills, with the ability to manage multiple priorities effectively.
- High level of accuracy and attention to detail.
- Excellent written and verbal communication skills with the ability to confidently
- communicate policies and procedures to staff and managers and to produce formal letters, reports etc.
- Excellent interpersonal skills, with the ability to work collaboratively across teams building strong working relationships.
- Ability to and deal with sensitive matters with empathy, tact, diplomacy and discretion
- Proficiency in using HR systems (e.g., PeopleHR) and Microsoft Office applications.
- A commitment to Impetus’ mission.
- A commitment to equality, diversity and inclusion.
Desirable
- CIPD qualification Level 3 or above or working towards one.
- Knowledge of the charity or non-profit sector.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation, or marital status. We value diversity and welcome applications from people of all backgrounds.
How to apply
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Monday 24 February 2025
Interviews
First round interviews will take place: Wednesday 5 March 2025
Second round interviews will take place: Wednesday 12 March 2025
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Registered Charity
51 - 100
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.
The client requests no contact from agencies or media sales.
Thank you!
Are you an experienced HR leader passionate about driving operational excellence and delivering strategic people solutions? Join a dynamic, forward-thinking Housing Association in Birmingham as their Head of People Operations.
In this pivotal leadership role, you’ll oversee critical HR functions, including employee relations, recruitment, people data and reporting and people administration. You will lead the transformation of people operations, ensuring compliance, governance and a streamlined, customer-focused experience.
Key Responsibilities:
- Leading and developing the People Operations team, fostering a culture of continuous improvement and collaboration
- Driving process improvements across the employee lifecycle to support strategic business objectives
- Developing detailed strategic recruiting and retention plans to meet the needs of the company
- Overseeing the provision of an effective employee relations support service, ensuring that the service provides expert advice to managers and colleagues on employee relations issues and a fair and consistent application of policies and practices
- Managing the maintenance and integrity of HR data across all systems, ensuring data accuracy, security, and GDPR compliance, as well as also being the main point of contact for the HRIS
- Partnering with senior leaders to ensure seamless people processes that enable organisational success
What We’re Looking For:
- Proven experience leading HR operational functions, ideally within the public sector
- Strong knowledge of employment law and compliance frameworks
- Expertise in improving HR processes, data reporting and service delivery
- Exceptional leadership, problem-solving and stakeholder management skills
Benefits Include:
- 25 days annual leave (plus bank holidays), increasing to 30 days with service, plus an extra day for your birthday
- Social Housing Pension Scheme (up to 6% employer/employee contributions)
- Access to a 24/7 virtual GP and Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Discounts at major retailers and wellness services
If you’re passionate about leading positive change, empowering teams and delivering a seamless people experience, this could be the opportunity for you.
Thank you!
Job Title: Technology Operations Officer
Location: This is a hybrid role, with 2 days per week required at our Vauxhall Offices, including Monday and Thursday, but otherwise to be agreed with the line manager
Salary: £33,188 per annum, inclusive of London weighting allowance if applicable
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
The Technology department in Refuge supports our work with survivors of domestic abuse by providing the technology, systems and tools used by our colleagues.
Through our suppliers we provide core technology infrastructure including laptops, mobile phones, internet access, printers and telephony to our Refuges and other frontline Services.
You will ensure that colleagues have the equipment and technology infrastructure they need to carry out their roles. Day to day, you’ll manage our telephone, broadband and printer suppliers, working to reduce costs and make sure that Refuge gets the service it is paying for. You will lead on projects to improve our technology infrastructure, delivering cost savings and service improvements through our suppliers.
Some of the work is administrative, ordering mobile phones, arranging shipping and keeping inventories up to date, but there is a real opportunity to improve the service we provide by delivering improvements to infrastructure and managing key suppliers to get value for money. This role requires supplier and project management expertise, but no specific technology related expertise beyond that of a capable user is necessary.
This is a great opportunity make a significant contribution to improving the way the Technology department supports Refuge in its vital work with women and children.
Closing Date: 09:00am 10 March 2025
Interview Date: 18 March 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.